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HiJackThis Log of PC#2 after VerifiedByVisa password change

4 min read

This thread's last reply is from February 28, 2009, 8:01 AM UTC. Software, malware, and removal-tool advice below may be out of date — treat specific steps and download links with caution.

KevinR
February 12, 2009, 9:24 PM UTC
This is the second PC (Emz) in our house which could have been involved in a hack that allowed someone to change a VerifiedByVisa password. I'm checking our PCs lots as the bank will doubtless think its our fault and not some flaw in their password change procedures.

This PC has been scanned as clean with AVG 7.5 and Dr.Web LiveCD.

Below is the HiJackThis Log for the PC:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 21:16:10, on 12/02/2009
Platform: Windows ME (Win9x 4.90.3000)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)
Boot mode: Normal

Running processes:
C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\mmtask.tsk
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\WINDOWS\SYSTEM\KB918547\KB918547.EXE
C:\WINDOWS\SYSTEM\ZONELABS\VSMON.EXE
C:\WINDOWS\SYSTEM\MDM.EXE
C:\WINDOWS\SYSTEM\MSTASK.EXE
C:\WINDOWS\SYSTEM\U891711\KB891711.EXE
C:\WINDOWS\EXPLORER.EXE
C:\WINDOWS\SYSTEM\SYSTRAY.EXE
C:\WINDOWS\MIXER.EXE
C:\WINDOWS\SYSTEM\E_S5I0C1.EXE
C:\WINDOWS\SYSTEM\SPOOL32.EXE
C:\PROGRAM FILES\GRISOFT\AVG7\AVGCC.EXE
C:\WINDOWS\SYSTEM\RESTORE\STMGR.EXE
C:\PROGRAM FILES\GRISOFT\AVG7\AVGAMSVR.EXE
C:\WINDOWS\SYSTEM\WMIEXE.EXE
C:\PROGRAM FILES\ZONE LABS\ZONEALARM\ZLCLIENT.EXE
C:\PROGRAM FILES\COMMON FILES\REAL\UPDATE_OB\REALSCHED.EXE
C:\PROGRAM FILES\MOZILLA.ORG\SEAMONKEY\SEAMONKEY.EXE
C:\PROGRAM FILES\802.11 WIRELESS LAN\802.11G WIRELESS CARDBUS & PCI ADAPTER HW.51 V1.00\WLANCU.EXE
C:\PROGRAM FILES\REAL\REALPLAYER\REALPLAY.EXE
C:\WINDOWS\SYSTEM\STIMON.EXE
C:\PROGRAM FILES\TREND MICRO\HIJACKTHIS\HIJACKTHIS.EXE
C:\WINDOWS\SYSTEM\WBEM\WINMGMT.EXE

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1;<local>
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\PROGRAM FILES\ADOBE\ACROBAT 6.0\READER\ACTIVEX\ACROIEHELPER.DLL
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
O4 - HKLM\..\Run: [ScanRegistry] C:\WINDOWS\scanregw.exe /autorun
O4 - HKLM\..\Run: [PCHealth] C:\WINDOWS\PCHealth\Support\PCHSchd.exe -s
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\Run: [C-Media Mixer] Mixer.exe /startup
O4 - HKLM\..\Run: [QuickTime Task] "C:\WINDOWS\SYSTEM\QTTASK.EXE" -atboottime
O4 - HKLM\..\Run: [EPSON Stylus Photo RX420 Series] C:\WINDOWS\SYSTEM\E_S5I0C1.EXE /P31 "EPSON Stylus Photo RX420 Series" /O16 "\\HERCULES\RX420" /M "Stylus Photo RX420"
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\GRISOFT\AVG7\AVGCC.EXE /STARTUP
O4 - HKLM\..\Run: [AVG7_AMSVR] C:\PROGRA~1\GRISOFT\AVG7\AVGAMSVR.EXE
O4 - HKLM\..\Run: [Zone Labs Client] C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\RunServices: [KB918547] C:\WINDOWS\SYSTEM\KB918547\KB918547.EXE
O4 - HKLM\..\RunServices: [*StateMgr] C:\WINDOWS\System\Restore\StateMgr.exe
O4 - HKLM\..\RunServices: [TrueVector] C:\WINDOWS\SYSTEM\ZONELABS\VSMON.EXE -service
O4 - HKLM\..\RunServices: [Machine Debug Manager] C:\WINDOWS\SYSTEM\MDM.EXE
O4 - HKLM\..\RunServices: [SchedulingAgent] mstask.exe
O4 - HKLM\..\RunServices: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\RunServices: [U891711] C:\WINDOWS\SYSTEM\U891711\KB891711.EXE
O4 - HKCU\..\Run: [PPWebCap] C:\PROGRA~1\SCANSOFT\PAPERP~1\PPWebCap.exe
O4 - HKCU\..\Run: [SeaMonkey Quick Launch] "C:\Program Files\mozilla.org\SeaMonkey\SeaMonkey.exe" -turbo
O4 - HKUS\.DEFAULT\..\Run: [PPWebCap] C:\PROGRA~1\SCANSOFT\PAPERP~1\PPWebCap.exe (User 'Default user')
O4 - HKUS\.DEFAULT\..\Run: [SeaMonkey Quick Launch] "C:\Program Files\mozilla.org\SeaMonkey\SeaMonkey.exe" -turbo (User 'Default user')
O4 - .DEFAULT Startup: Wireless Configuration Utility HW.51.lnk = C:\Program Files\802.11 Wireless LAN\802.11g Wireless Cardbus & PCI Adapter HW.51 V1.00\WlanCU.exe (User 'Default user')
O4 - Startup: Wireless Configuration Utility HW.51.lnk = C:\Program Files\802.11 Wireless LAN\802.11g Wireless Cardbus & PCI Adapter HW.51 V1.00\WlanCU.exe
O8 - Extra context menu item: &Google Search - res://C:\PROGRAM FILES\GOOGLE\GOOGLETOOLBAR2.DLL/cmsearch.html
O8 - Extra context menu item: &Translate English Word - res://C:\PROGRAM FILES\GOOGLE\GOOGLETOOLBAR2.DLL/cmwordtrans.html
O8 - Extra context menu item: Cached Snapshot of Page - res://C:\PROGRAM FILES\GOOGLE\GOOGLETOOLBAR2.DLL/cmcache.html
O8 - Extra context menu item: Similar Pages - res://C:\PROGRAM FILES\GOOGLE\GOOGLETOOLBAR2.DLL/cmsimilar.html
O8 - Extra context menu item: Backward Links - res://C:\PROGRAM FILES\GOOGLE\GOOGLETOOLBAR2.DLL/cmbacklinks.html
O8 - Extra context menu item: Translate Page into English - res://C:\PROGRAM FILES\GOOGLE\GOOGLETOOLBAR2.DLL/cmtrans.html
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://by131fd.bay131.hotmail.msn.com/resources/MsnPUpld.cab
O16 - DPF: {4C39376E-FA9D-4349-BACC-D305C1750EF3} (EPUImageControl Class) - http://tools.ebayimg.com/eps/wl/activex/eBay_Enhanced_Picture_Control_v1-0-3-48.cab
O16 - DPF: {AB86CE53-AC9F-449F-9399-D8ABCA09EC09} (Get_ActiveX Control) - https://h17000.www1.hp.com/ewfrf-JAVA/Secure/HPGetDownloadManager.ocx
O16 - DPF: {05CA9FB0-3E3E-4B36-BF41-0E3A5CAA8CD8} (Office Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=58813
O20 - Winlogon Notify: !SASWinLogon - C:\PROGRAM FILES\SUPERANTISPYWARE\SASWINLO.DLL

--
End of file - 5621 bytes
Carolyn
February 23, 2009, 3:56 PM UTC
Hello and Welcome to the forums!

My name is Carolyn and I'll be glad to help you with your computer problems. HijackThis logs can take some time to research, so please be patient with me. I know that you need your computer working as quickly as possible, and I will work hard to help see that it happens.

Please do not run any other tool untill instructed to do so!
Please reply to this thread, do not start another!
Please tell me about any problems that have occurred during the fix.
Please tell me of any other symptoms you may be having as these can help also.
Please try as much as possible not to run anything while executing a fix.


If you follow these instructions, everything should go smoothly.

I am currently looking at your log now and will be back as soon as possible with your instructions.
Carolyn
February 23, 2009, 4:45 PM UTC
Hello,

Run SuperAntiSpyware
  • Launch SuperAntiSpyware
  • Click Check for Updates and update to the latest definitions.
  • Click Scan your Computer
    • Check all boxes in the Scan Location box.
    • Check the Complete Scan radio button.
    • Click Scanning Preferences/Control Centre button.
      • Uncheck Ignore files larger than 4MB (recommended)
      • Check Scan Alternate Data Streams.
      • Click Close.

    • Click Next

  • SuperAntiSpyware will now scan your computer for infection. (This could take in excess of an hour depending on the number of files scanned)
  • When finished it will present you with a summary of its findings.
  • Click OK.
  • The Removal Screen will open.
    • Check the items in the list to mark them for Quarantine.
    • Click Next and SAS will Quarantine them.


Please send me the log.
  • Click the Preferences button.
    • Click the Statistics/Logs tab.
      • Logs are listed by date and time, click on the latest one to highlight it (at the top).
      • Click View log.

    • This will open a log page.
    • Copy/Paste the contents in your next post please.


CAUTION: SuperAntiSpyware comes with a programme called Bootsafe, do not for any reason use this programme, if used on an infected computer it could render it UNBOOTABLE.

========================

Make an uninstall list using HijackThis
To access the Uninstall Manager you would do the following:

1. Start HijackThis
2. Click on the Config button
3. Click on the Misc Tools button
4. Click on the Open Uninstall Manager button.
5. Click on the Save list... button and specify where you would like to save this file. When you press Save button a notepad will open with the contents of that file. Simply copy and paste the contents of that notepad here in your next reply.

========================

Please post the SuperAntiSpyware log, the Uninstall List and a fresh HijackThis log in your next reply.
NonSuch
February 28, 2009, 8:01 AM UTC
a lack of response,