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MalwareRemoval.com provides free support for people with infected computers. Using plain language that anyone can understand, our community of volunteer experts will walk you through each step.
First, ATF by Atribune Please download HERE and save to the desktop. Double-click ATF Cleaner.exe to open it. Under Main choose:
choose: Select All Click the Empty Selected button.
if you use Firefox:
Click Firefox at the top and choose: Select All Click the Empty Selected button. NOTE: If you would like to keep your saved passwords, please click NO at the prompt.
if you use Opera:
Click Opera at the top and choose: Select All Click the Empty Selected button. NOTE: If you would like to keep your saved passwords, please click NO at the prompt.
Click Exit on the Main menu to close the program
Next, ESET Online Scanner Go here to run an online scannner from ESET.
Note: You will need to use Internet explorer for this scan
Turn off the real time scanner of any existing antivirus program while performing the online scan
Tick the box next to YES, I accept the Terms of Use.
Click Start
When asked, allow the activex control to install
Click Start
Make sure that the option Remove found threats is unticked and the Scan Archives option is ticked
Click on Advanced Settings, ensure the options Scan for potentially unwanted applications, Scan for potentially unsafe applications, and Enable Anti-Stealth Technology are ticked
Click Scan
Wait for the scan to finish
Use notepad to open the logfile located at C:\Program Files\Eset\Eset Online Scanner\log.txt
Copy and paste that log as a reply to this topic
Next, Checklist. Please post.
Content of log.txt (Find in C:\Program Files\Eset\Eset Online Scanner\)
I tried to run ESET Online Scanner got the attached error message. I uninstalled the software and tried again and continued to get the same error message.
You do not have the required permissions to view the files attached to this post.
Attached are the results from the Kaspersky scan. I took a long time to finish!
-------------------------------------------------------------------------------- KASPERSKY ONLINE SCANNER 7.0: scan report Saturday, November 28, 2009 Operating system: Microsoft Windows XP Professional Service Pack 3 (build 2600) Kaspersky Online Scanner version: 7.0.26.13 Last database update: Saturday, November 28, 2009 04:54:42 Records in database: 3303409 --------------------------------------------------------------------------------
Scan settings: scan using the following database: extended Scan archives: yes Scan e-mail databases: yes
Thanks you soooooooooo much! I've read the other links and info you sent and it was very helpful. It looks like most of the software is for Internet Explorer; I use Firefox so I didn't download the software.
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