Email Hijacked!

[pmc]

Recently my wow account and windows live/email was hijacked. I'm afraid a keylogger is hiding somewhere. I'm using Firefox with Noscript, trend micro pc-cillin, Spybot search and destroy. None are picking up much out of the ordinary. Here are my log and uninstall list. My computers run through a wireless router.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 11:29:02 PM, on 12/22/2009
Platform: Windows Vista SP2 (WinNT 6.00.1906)
MSIE: Internet Explorer v8.00 (8.00.6001.18828)
Boot mode: Normal

Running processes:
C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Trend Micro\Internet Security 14\pccguide.exe
C:\Program Files\Common Files\Logitech\LCD Manager\LCDMon.exe
C:\Windows\OEM02Mon.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\IAAnotif.exe
C:\Program Files\Sigmatel\C-Major Audio\WDM\sttray.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Windows\ehome\ehtray.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files\Dell\QuickSet\quickset.exe
C:\Windows\ehome\ehmsas.exe
C:\Program Files\Common Files\Logitech\LCD Manager\Applets\LCDCountdown.exe
C:\Program Files\Common Files\Logitech\LCD Manager\Applets\LCDMedia.exe
C:\Program Files\Common Files\Logitech\LCD Manager\Applets\LCDPOP3.exe
C:\Program Files\Common Files\Logitech\LCD Manager\Applets\LCDClock.exe
C:\Program Files\Synaptics\SynTP\SynTPHelper.exe
C:\Windows\system32\wuauclt.exe
C:\PROGRA~1\TRENDM~1\INTERN~1\PCCMAIN.EXE
C:\PROGRA~1\TRENDM~1\INTERN~1\PccVScan.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Internet Explorer provided by Dell
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O1 - Hosts: ::1 localhost
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - c:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: E-Zsoft VideoDownloaderToolBar - {4322A444-92F8-4C3E-BD4C-013BA51E2871} - C:\Program Files\VersalSoft\InternetDownload\VDTB.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: Browser Address Error Redirector - {CA6319C0-31B7-401E-A518-A07C3DB8F777} - C:\Program Files\Dell\BAE\BAE.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O3 - Toolbar: E-Zsoft VideoDownloaderToolBar - {4322A444-92F8-4C3E-BD4C-013BA51E2871} - C:\Program Files\VersalSoft\InternetDownload\VDTB.dll
O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [pccguide.exe] "C:\Program Files\Trend Micro\Internet Security 14\pccguide.exe"
O4 - HKLM\..\Run: [Launch LCDMon] "C:\Program Files\Common Files\Logitech\LCD Manager\LCDMon.exe"
O4 - HKLM\..\Run: [OEM02Mon.exe] C:\Windows\OEM02Mon.exe
O4 - HKLM\..\Run: [IAAnotif] C:\Program Files\Intel\Intel Matrix Storage Manager\iaanotif.exe
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "c:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [Turbine Download Manager Tray Icon] "C:\Program Files\Turbine\Turbine Download Manager\TurbineDownloadManagerIcon.exe"
O4 - HKLM\..\Run: [OEM02Cfg.exe] OEM02Cfg.exe
O4 - HKLM\..\Run: [SigmatelSysTrayApp] %ProgramFiles%\SigmaTel\C-Major Audio\WDM\sttray.exe
O4 - HKLM\..\Run: [NVHotkey] rundll32.exe C:\Windows\system32\nvHotkey.dll,Start
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKCU\..\Run: [Google Update] "C:\Users\Paul\AppData\Local\Google\Update\GoogleUpdate.exe" /c
O4 - HKCU\..\Run: [ehTray.exe] C:\Windows\ehome\ehTray.exe
O4 - HKCU\..\Run: [Steam] "C:\Program Files\Steam\Steam.exe" -silent
O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
O4 - Global Startup: QuickSet.lnk = C:\Program Files\Dell\QuickSet\quickset.exe
O8 - Extra context menu item: Download by VersalSoft Internet Download - C:\Program Files\VersalSoft\InternetDownload\adddownload.htm
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search && Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O13 - Gopher Prefix:
O23 - Service: Andrea ST Filters Service (AESTFilters) - Andrea Electronics Corporation - C:\Windows\system32\aestsrv.exe
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Dragon Age: Origins - Content Updater (DAUpdaterSvc) - BioWare - C:\Program Files\Dragon Age\bin_ship\DAUpdaterSvc.Service.exe
O23 - Service: Intel(R) PROSet/Wireless Event Log (EvtEng) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
O23 - Service: Intel(R) Matrix Storage Event Monitor (IAANTMON) - Intel Corporation - C:\Program Files\Intel\Intel Matrix Storage Manager\IAANTMon.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: nHancer Support (nHancer) - KSE - Korndörfer Software Engineering - C:\Program Files\nHancer\nHancerService.exe
O23 - Service: Dell Internal Network Card Power Management (nicconfigsvc) - Dell Inc. - C:\Program Files\Dell\QuickSet\NicConfigSvc.exe
O23 - Service: NVIDIA Display Driver Service (nvsvc) - NVIDIA Corporation - C:\Windows\system32\nvvsvc.exe
O23 - Service: Trend Micro Central Control Component (PcCtlCom) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~1\PcCtlCom.exe
O23 - Service: Intel(R) PROSet/Wireless Registry Service (RegSrvc) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
O23 - Service: SigmaTel Audio Service (STacSV) - IDT, Inc. - C:\Windows\system32\STacSV.exe
O23 - Service: Steam Client Service - Valve Corporation - C:\Program Files\Common Files\Steam\SteamService.exe
O23 - Service: Trend Micro Real-time Service (Tmntsrv) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~1\Tmntsrv.exe
O23 - Service: Trend Micro Personal Firewall (TmPfw) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~1\TmPfw.exe
O23 - Service: Trend Micro Proxy Service (tmproxy) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~1\tmproxy.exe

--
End of file - 7821 bytes



Acrobat.com
Acrobat.com
Adobe AIR
Adobe AIR
Adobe Flash Player 10 Plugin
Adobe Flash Player ActiveX
Adobe Reader 9
Advanced Audio FX Engine
Advanced Video FX Engine
Apple Application Support
Apple Mobile Device Support
Apple Software Update
Bonjour
Broadcom Management Programs
Browser Address Error Redirector
Compatibility Pack for the 2007 Office system
Dell Getting Started Guide
Dell Touchpad
Dell Webcam Center
Dell Webcam Manager
D-Fend Reloaded 0.6.1 (deinstall)
Dragon Age: Origins
EDocs
HijackThis 2.0.2
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
Intel(R) PROSet/Wireless Software
Intel® Matrix Storage Manager
iTunes
Java(TM) 6 Update 17
Java(TM) 6 Update 5
Laptop Integrated Webcam Driver (1.04.01.1011)
Live! Cam Avatar Creator
Live! Cam Avatar v1.0
Logitech Gaming LCD Software 1.04
mCore
MediaDirect
mHelp
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1 Security Update (KB953297)
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1
Microsoft Games for Windows - LIVE
Microsoft Games for Windows - LIVE Redistributable
Microsoft Silverlight
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
Microsoft Visual C++ 2005 Redistributable
Microsoft Works
mMHouse
MobMap 3.33
Mozilla Firefox (3.5.6)
mPfMgr
Music, Photos & Videos Launcher
mWMI
Netflix Movie Viewer
nHancer
NVIDIA Display Control Panel
NVIDIA Drivers
NVIDIA PhysX
OGA Notifier 2.0.0048.0
OutlookAddinSetup
Pando Media Booster
Product Documentation Launcher
QualXServ Service Agreement
QuickSet
QuickTime
Roxio Creator Audio
Roxio Creator Copy
Roxio Creator Data
Roxio Creator DE
Roxio Creator DE
Roxio Creator Tools
Roxio Express Labeler 3
Roxio Update Manager
Sid Meier's Civilization 4
Spybot - Search & Destroy
Steam
Trend Micro PC-cillin Internet Security 14
Trend Micro PC-cillin Internet Security 14
Update for Microsoft .NET Framework 3.5 SP1 (KB963707)
Ventrilo Client
World of Warcraft
Zip Motion Block Video codec (Remove Only)

[MWR 3 day Mod]

Hi,

We are sorry to see your topic is over three days old and no one has yet been able to respond and offer help.

If you still require assistance, please post a link to your topic in our Waiting for help with malware removal? forum, and our staff will make an effort to assist you as promptly as possible. Only post a LINK to this topic, DO NOT post your DDS log!

Please do not reply to this topic.

If you haven't posted within two days in the "Waiting for help with malware removal?" forum, we will assume you have been able to get assistance in other ways and this topic will be closed.

[peku006]

Hello and welcome to Malware Removal.

My name is peku006 and I will be helping you to remove any infection(s) that you may have.
I will be giving you a series of instructions that need to be followed in the order in which I give them to you.

Please observe these rules while we work:

• If you don't know or understand something please don't hesitate to ask
• Please DO NOT run any other tools or scans whilst I am helping you.
• It is important that you reply to this thread. Do not start a new topic.
• Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
• Absence of symptoms does not mean that everything is clear.

1 - Download and Run Malwarebytes' Anti-Malware

Please save any items you were working on... close any open programs. You may be asked to reboot your machine.
Please download Malwarebytes Anti-Malware and save it to your desktop. If needed...Tutorial w/screenshots
Alternate download sites available here or here.

1. Make sure you are connected to the Internet.
2. Double-click on mbam-setup.exe to install the application.
3. When the installation begins, follow the prompts and do not make any changes to default settings.
4. When installation has finished, make sure you leave both of these checked:
   • Update Malwarebytes' Anti-Malware
   • Launch Malwarebytes' Anti-Malware
   • Then click Finish.
   MBAM will automatically start and you will be asked to update the program before performing a scan.
   • If an update is found, the program will automatically update itself.
   • Press the OK button to close that box and continue.
   • Problems downloading the updates? Manually download them from here and double-click on "mbam-rules.exe" to install.

On the Scanner tab:

1. Make sure the "Perform full scan" option is selected.
2. Then click on the Scan button.
3. If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
4. The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
5. When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
6. Click OK to close the message box and continue with the removal process.

Back at the main Scanner screen:

1. Click on the Show Results button to see a list of any malware that was found.
2. Check all items except items in the C:\System Volume Information folder... then click on Remove Selected.
   We will take care of the System Volume Information items later.
3. When removal is completed, a log report will open in Notepad and you may be prompted to restart your computer. (see Note below)
4. The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
   The log can also be found here:
   C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt
5. Copy and paste the contents of that report in your next reply and exit MBAM.

Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.
Click OK to either and let MBAM proceed with the disinfection process.
If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.

2 - download and run RSIT

• Download random's system information tool (RSIT) by random/random from here and save it to your desktop.
• Double click on RSIT.exe to run RSIT.
• Click Continue at the disclaimer screen.
• Once it has finished, two logs will open. Please post the contents of both log.txt<- (will be maximized) and info.txt<- (will be minimized)

3 - Status Check
Please reply with

1.the logs from RSIT (log.txt ,info.txt)
2. the Malwarebytes' Anti-Malware Log

Thanks peku006

[NonSuch]

Due to a lack of response, this topic is now closed.

If you still require help, please open a new thread in the Infected? Virus, malware, adware, ransomware, oh my! forum, include a fresh FRST log, and wait for a new helper.