Had to reinstall Windows on our home desktop and AVG did not inititialize; needed to find the identification number, which was, of course, online. In the short interim, a nasty little bug attached itself to Firefox, which now redirects search results to sites I don't want, whether using the AVG search or the Firefox one.
Thanks for your help!
Running Windows XP
Firefox 3.6.13
Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 3:07:34 PM, on 2/18/2011
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP3 (6.00.2900.5512)
Boot mode: Normal
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\Program Files\Common Files\Virtual Token\vtserver.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\AVG\AVG9\avgchsvx.exe
C:\Program Files\AVG\AVG9\avgrsx.exe
C:\Program Files\AVG\AVG9\avgcsrvx.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\AVG\AVG9\Identity Protection\Agent\Bin\AVGIDSAgent.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Google\Update\1.2.183.39\GoogleCrashHandler.exe
C:\WINDOWS\system32\SKDAEMON.EXE
C:\IBMTOOLS\UTILS\ibmprc.exe
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Common Files\Lenovo\Scheduler\scheduler_proxy.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Verizon\McciTrayApp.exe
C:\PROGRA~1\AVG\AVG9\avgtray.exe
C:\Program Files\Verizon\VSP\VerizonServicepoint.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\program files\real\realplayer\update\realsched.exe
C:\WINDOWS\system32\igfxtray.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\MozyHome\mozystat.exe
C:\Program Files\AVG\AVG9\Identity Protection\agent\bin\avgidsmonitor.exe
C:\WINDOWS\system32\IPSSVC.EXE
C:\Program Files\AVG\AVG9\avgwdsvc.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\IBM\IBM Rapid Restore Ultra\rrpcsb.exe
C:\Program Files\Common Files\InterVideo\RegMgr\iviRegMgr.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\Motive\McciCMService.exe
C:\Program Files\MozyHome\mozybackup.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Verizon\VSP\ServicepointService.exe
C:\Program Files\Common Files\Lenovo\tvt_reg_monitor_svc.exe
C:\Program Files\Common Files\Lenovo\Scheduler\tvtsched.exe
C:\Program Files\AVG\AVG9\avgemc.exe
C:\Program Files\AVG\AVG9\avgcsrvx.exe
c:\program files\lenovo\system update\suservice.exe
C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe
C:\Program Files\HP\Digital Imaging\bin\hpqbam08.exe
C:\Program Files\HP\Digital Imaging\bin\hpqgpc01.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Verizon\VSP\VerizonServicepointComHandler.exe
C:\WINDOWS\system32\msiexec.exe
C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank
R3 - URLSearchHook: AVG Security Toolbar BHO - {A3BC75A2-1F87-4686-AA43-5347D756017C} -
C:\Program Files\AVG\AVG9\Toolbar\IEToolbar.dll
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
O2 - BHO: HP Print Enhancer - {0347C33E-8762-4905-BF09-768834316C61} - C:\Program
Files\HP\Digital Imaging\Smart Web Printing\hpswp_printenhancer.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program
Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: RealPlayer Download and Record Plugin for Internet Explorer -
{3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\Documents and Settings\All Users\Application
Data\Real\RealPlayer\BrowserRecordPlugin\IE\rpbrowserrecordplugin.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} -
C:\Program Files\AVG\AVG9\avgssie.dll
O2 - BHO: AVG Security Toolbar BHO - {A3BC75A2-1F87-4686-AA43-5347D756017C} - C:\Program
Files\AVG\AVG9\Toolbar\IEToolbar.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program
Files\Google\GoogleToolbarNotifier\5.1.1309.3572\swg.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} -
C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program
Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O2 - BHO: Yontoo Layers - {FD72061E-9FDE-484D-A58A-0BAB4151CAD8} - C:\Program Files\Yontoo
Layers Client\YontooIEClient.dll
O2 - BHO: HP Smart BHO Class - {FFFFFFFF-CF4E-4F2B-BDC2-0E72E116A856} - C:\Program
Files\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
O3 - Toolbar: AVG Security Toolbar - {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - C:\Program
Files\AVG\AVG9\Toolbar\IEToolbar.dll
O4 - HKLM\..\Run: [Hot Key Kbd Daemon] SKDAEMON.EXE
O4 - HKLM\..\Run: [ControlCenter] "C:\Program Files\IBM fingerprint software\ctlcntr.exe"
/startup
O4 - HKLM\..\Run: [IBMPRC] C:\IBMTOOLS\UTILS\ibmprc.exe
O4 - HKLM\..\Run: [AwaySch] C:\Program Files\Lenovo\AwayTask\AwaySch.EXE
O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [TVT Scheduler Proxy] C:\Program Files\Common
Files\Lenovo\Scheduler\scheduler_proxy.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKLM\..\Run: [Verizon_McciTrayApp] "C:\Program Files\Verizon\McciTrayApp.exe"
O4 - HKLM\..\Run: [AVG9_TRAY] C:\PROGRA~1\AVG\AVG9\avgtray.exe
O4 - HKLM\..\Run: [PRONoMgr.exe] C:\Program Files\Intel\NCS\PROSet\PRONoMgr.exe
O4 - HKLM\..\Run: [VerizonServicepoint.exe] "C:\Program
Files\Verizon\VSP\VerizonServicepoint.exe" /AUTORUN
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java
Update\jusched.exe"
O4 - HKLM\..\Run: [TkBellExe] "C:\program files\real\realplayer\update\realsched.exe"
-osboot
O4 - HKLM\..\Run: [igfxtray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [igfxhkcmd] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [igfxpers] C:\WINDOWS\system32\igfxpers.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [swg] C:\Program
Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
O4 - HKCU\..\RunOnce: [Shockwave Updater] C:\WINDOWS\system32\Adobe\Shockwave
11\SwHelper_1151601.exe -Update -1151601
-"Mozilla/5.0_(Windows;_U;_Windows_NT_5.1;_en-US;_rv:1.9.2.11)_Gecko/20101012_Firefox/3.6.11
_(_.NET_CLR_3.5.30729)"
-"http://funschool.kaboose.com/fun-blaster/christmas/games/game_evil_elves.html"
O4 - HKUS\S-1-5-18\..\RunOnce: [FlashPlayerUpdate]
C:\WINDOWS\system32\Macromed\Flash\FlashUtil10a.exe (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\RunOnce: [FlashPlayerUpdate]
C:\WINDOWS\system32\Macromed\Flash\FlashUtil10a.exe (User 'Default user')
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat
7.0\Reader\reader_sl.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital
Imaging\bin\hpqtra08.exe
O4 - Global Startup: MozyHome Status.lnk = C:\Program Files\MozyHome\mozystat.exe
O9 - Extra button: Show or hide HP Smart Web Printing -
{DDE87865-83C5-48c4-8357-2F5B1AA84522} - C:\Program Files\HP\Digital Imaging\Smart Web
Printing\hpswp_BHO.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network
Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} -
C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program
Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} -
C:\Program Files\Messenger\msmsgs.exe
O11 - Options group: [JAVA_IBM] Java (IBM)
O16 - DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} (PCPitstop Utility) -
http://pcpitstop.com/pcpitstop/PCPitStop.CAB
O16 - DPF: {2DAD3559-2923-4935-AD49-B673D2539944} (IASRunner Class) -
http://www-307.ibm.com/pc/support/acpir.cab
O16 - DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} (Snapfish Activia) -
http://www2.snapfish.com/SnapfishActivia.cab
O18 - Protocol: avgsecuritytoolbar - {F2DDE6B2-9684-4A55-86D4-E255E237B77C} - C:\Program
Files\AVG\AVG9\Toolbar\IEToolbar.dll
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program
Files\AVG\AVG9\avgpp.dll
O20 - Winlogon Notify: avgrsstarter - avgrsstx.dll (file missing)
O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} -
C:\WINDOWS\system32\browseui.dll
O22 - SharedTaskScheduler: Component Categories cache daemon -
{8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll
O23 - Service: AVG Security Toolbar Service - Unknown owner - C:\Program
Files\AVG\AVG9\Toolbar\ToolbarBroker.exe
O23 - Service: AVG E-mail Scanner (avg9emc) - AVG Technologies CZ, s.r.o. - C:\Program
Files\AVG\AVG9\avgemc.exe
O23 - Service: AVG WatchDog (avg9wd) - AVG Technologies CZ, s.r.o. - C:\Program
Files\AVG\AVG9\avgwdsvc.exe
O23 - Service: AVG9IDSAgent (AVGIDSAgent) - AVG Technologies CZ, s.r.o. - C:\Program
Files\AVG\AVG9\Identity Protection\Agent\Bin\AVGIDSAgent.exe
O23 - Service: COMServer - Unknown owner - C:\WINDOWS\system32\msapps\comsrvr.exe (file
missing)
O23 - Service: Google Update Service (gupdate1c9c38e881f17e2) (gupdate1c9c38e881f17e2) -
Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program
Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: IBM Rapid Restore Ultra Service - Unknown owner - C:\Program Files\IBM\IBM
Rapid Restore Ultra\rrpcsb.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program
Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: IPS Core Service (IPSSVC) - Lenovo Group Limited -
C:\WINDOWS\system32\IPSSVC.EXE
O23 - Service: IviRegMgr - InterVideo - C:\Program Files\Common
Files\InterVideo\RegMgr\iviRegMgr.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. -
C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: McciCMService - Alcatel-Lucent - C:\Program Files\Common
Files\Motive\McciCMService.exe
O23 - Service: MozyHome Backup Service (mozybackup) - Mozy, Inc. - C:\Program
Files\MozyHome\mozybackup.exe
O23 - Service: Intel NCS NetService (NetSvc) - Intel(R) Corporation - C:\Program
Files\Intel\NCS\Sync\NetSvc.exe
O23 - Service: IBM PSA Access Driver Control (PsaSrv) - Unknown owner -
C:\WINDOWS\system32\PsaSrv.exe (file missing)
O23 - Service: ServicepointService - Radialpoint Inc. - C:\Program
Files\Verizon\VSP\ServicepointService.exe
O23 - Service: System Update (SUService) - Lenovo Group Limited - c:\program
files\lenovo\system update\suservice.exe
O23 - Service: ThinkVantage Registry Monitor Service - Lenovo Group Limited - C:\Program
Files\Common Files\Lenovo\tvt_reg_monitor_svc.exe
O23 - Service: TVT Scheduler - Lenovo Group Limited - C:\Program Files\Common
Files\Lenovo\Scheduler\tvtsched.exe
O23 - Service: Protector Suite Virtual Token (vtserver) - UPEK Inc. - C:\Program
Files\Common Files\Virtual Token\vtserver.exe
--
End of file - 11463 bytes
32 Bit HP CIO Components Installer
7-Zip 4.65
Acrobat.com
Acrobat.com
Adobe AIR
Adobe AIR
Adobe Download Manager
Adobe Flash Player 10 ActiveX
Adobe Flash Player 10 Plugin
Adobe Reader 7.0
Adobe Shockwave Player 11.5
Apple Software Update
ArcSoft PhotoImpression 6
AVG 9.0
ExamView ActiveX Control v2
ExamView Assessment Suite
Google Earth
Google Update Helper
Google Updater
HiJackThis
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
HP Customer Participation Program 12.0
HP Deskjet D2600 Printer Driver Software 12.0 Rel .5
HP Imaging Device Functions 12.0
HP Smart Web Printing 4.60
HP Solution Center 13.0
HP Update
HPDiagnosticAlert
IBM 32-bit Runtime Environment for Java 2, v1.4.2
IBM Rescue and Recovery with Rapid Restore
IBM Themes
IBM ThinkPad UltraNav Driver
IBM ThinkVantage Technologies Welcome Message
IBM USB (Travel) Keyboard with UltraNav
Intel(R) Extreme Graphics 2 Driver
Intel(R) PRO Network Adapters and Drivers
Intel(R) PROSet
InterVideo WinDVD
Java(TM) 6 Update 13
Java(TM) 6 Update 18
Java(TM) 6 Update 23
Java(TM) 6 Update 7
LessonView
Maintenance Manager
Malwarebytes' Anti-Malware
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1 Security Update (KB2416447)
Microsoft .NET Framework 1.1 Security Update (KB979906)
Microsoft .NET Framework 2.0 Service Pack 2
Microsoft .NET Framework 3.0 Service Pack 2
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1
Microsoft Silverlight
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2005 Redistributable
Mozilla Firefox (3.6.13)
Mozilla Thunderbird (3.1.7)
MozyHome
MP3 Player Utilities 4.19
MSXML 4.0 SP2 (KB936181)
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
OpenOffice.org 3.2
PC-Doctor for Windows
QuickTime
RealNetworks - Microsoft Visual C++ 2008 Runtime
RealPlayer
RealUpgrade 1.1
RenWeb.com
Security Update for CAPICOM (KB931906)
Security Update for CAPICOM (KB931906)
Security Update for Microsoft .NET Framework 3.5 SP1 (KB2416473)
Security Update for Step By Step Interactive Training (KB923723)
Shop for HP Supplies
Spelling Dictionaries For Adobe Reader Package
System Requirements Lab for Intel
System Update
Update for Microsoft .NET Framework 3.5 SP1 (KB963707)
Verizon Help and Support Tool
Verizon Servicepoint 3.5.14
Vz In Home Agent
Wallpapers
Windows Media Format 11 runtime
Windows Media Format Runtime
Windows Media Player 10
Windows Media Player 11
Yontoo Layers Client 1.10.01