virus software shutting down

Have you had this issue long? seems an issue with the firewall and the antivirus giving you problems.
Try Uninstall your Symantec products, then reinstall.
However, I would actually switch to a different Antivirus and Firewall - you will have less problems in the future.
dan

You still needing help?

everything looks good so far. Thank you VERY MUCH!!!

UNINSTALL COMBOFIX

• Click START then RUN
  
• Now type Combofix /u in the runbox and click OK.
• Note the space between the X and the U, it needs to be there.
  
• 
  

You can also delete any logs we have produced, and empty your Recycle bin.



And just to make sure it doesn't run:

Close all windows and try typing this command directly in and see if ComboFix runs.

Remember to use the " marks and there is a space between exe" and /killall

Start > Run > type "%userprofile%\desktop\combofix.exe" /killall

If ComboFix runs, please post the log.


let me know when carried out and post a fresh HJT log.
dan

Lack of Response