I think you were correct.My hp image zone had stopped working.I had to teinstall the software.
Malware Removal Forums
Maleware removal
16 min read
Hi
There is still quite a bit of malware evident in your log.
Download and Run ComboFix
Please visit this webpage for instructions for downloading ComboFix at your DESKTOP :
http://www.bleepingcomputer.com/combofix/how-to-use-combofix
Please ensure you read this guide carefully and install the Recovery Console first.
Additional links to download the tool:
http://download.bleepingcomputer.com/sUBs/ComboFix.exe
http://www.forospyware.com/sUBs/ComboFix.exe
http://subs.geekstogo.com/ComboFix.exe
Note: The Windows Recovery Console will allow you to boot up into a special recovery (repair) mode. This allows us to more easily help you should your computer have a problem after an attempted removal of malware. It is a simple procedure that will only take a few moments of your time.
Once installed, you should see a blue screen prompt that says:
The Recovery Console was successfully installed.
Please continue as follows:
There is still quite a bit of malware evident in your log.
Download and Run ComboFix
Please visit this webpage for instructions for downloading ComboFix at your DESKTOP :
http://www.bleepingcomputer.com/combofix/how-to-use-combofix
Please ensure you read this guide carefully and install the Recovery Console first.
Additional links to download the tool:
http://download.bleepingcomputer.com/sUBs/ComboFix.exe
http://www.forospyware.com/sUBs/ComboFix.exe
http://subs.geekstogo.com/ComboFix.exe
Note: The Windows Recovery Console will allow you to boot up into a special recovery (repair) mode. This allows us to more easily help you should your computer have a problem after an attempted removal of malware. It is a simple procedure that will only take a few moments of your time.
Once installed, you should see a blue screen prompt that says:
The Recovery Console was successfully installed.
Please continue as follows:
- Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix. A guide to do this can be found here.
The ones that need to be closed/disabled are:
AntiVir AntiVirus
ZoneAlarm Firewall
- Click Yes to allow ComboFix to continue scanning for malware.
- When the tool is finished, it will produce a report for you.
- Please post the C:\ComboFix.txt along with a new HijackThis log so we may continue cleaning the system.
Do you still need assistance?
I will run combofix and post report tommorow.
Due to lack of response this topic is now closed.
If you still need help open a new thread in the Malware Removal forum and wait for a new helper.
If you have been helped and wish to donate to help with the costs of this volunteer site, please read Donations For Malware Removal
Elrond
If you still need help open a new thread in the Malware Removal forum and wait for a new helper.
If you have been helped and wish to donate to help with the costs of this volunteer site, please read Donations For Malware Removal
Elrond