Can't Get Rid Of This Trojan/virus, Help Please- 71ss0jr0.ex

Hi,

1. Please go to Kaspersky website to perform an online scan. Please use Internet Explorer as it uses ActiveX.
2. Click on Accept.
3. It will prompt you to download an ActiveX. Allow it.
4. After that, you will be prompted to install it.
5. Once installed, it will start downloading the definitions. This will take some time. At the same time, you may also receive another prompt to install another ActiveX. Allow it again and repeat Step 2.
6. When the definitions have finished downloading, click Next.
7. Click on Scan Settings.
8. Under Scan using the following antivirus database:, choose extended - protect your computer from Spyware, adware, dialers and potentially dangerous software such as remote access utilities, prank programs and jokes. We do not recommend this option to beginners or inexperienced users.
9. Under Scan options:, check (tick) both boxes.
10. Click Ok.
11. Under Please select a target to scan:, click on My Computer. It will start scanning. Please be patient.
12. Click on Save Report As....
13. Give this report a name and change the Save as type: to Text file (*.txt) before clicking on Save.
14. Please post this log in your next reply.

When I try to run the free virus scan, it says that the Kaspersky Online Scanner license has expired, and it won't let me go any further. Any other suggestions?

Hi lbiars,

1. Please go to F-Secure website to perform an online scan. Click on Start scanning at the bottom of the page.
2. You may be prompted to install an ActiveX before you are able to accept the License Agreement. If prompted, please install it. After installing, the Accept button will be available.
3. Click on Accept to accept the License Agreement.
4. Click on Custom Scan.
   • Under Virus Scan Options, select the Scan whole system option.
   • Under Other Scan Options, select these options:
     • Scan all files
     • Scan whole system for rootkits
     • Scan whole system for spyware
     • Scan inside archives
     • Use advanced heuristics
5. Click Start.
6. It will start installing the scanner and virus definitions. Once the installation is done, it will start scanning automatically. This takes a while. Please be patient.
7. Click on I want decide item by item.
8. Under Actions, select None for all infections found.
9. Click Next.
10. Click on Show Report.
11. Please copy and paste this report in your next reply.
12. Click Finish.

Scanning Report
Monday, September 08, 2008 10:34:42 - 14:20:59
Computer name: LEE
Scanning type: Scan system for viruses, rootkits, spyware
Target: C:\


--------------------------------------------------------------------------------

Result: 13 malware found
TrackingCookie.2o7 (spyware)
System
TrackingCookie.Adrevolver (spyware)
System
TrackingCookie.Advertising (spyware)
System
TrackingCookie.Atdmt (spyware)
System
TrackingCookie.Atwola (spyware)
System
TrackingCookie.Doubleclick (spyware)
System
TrackingCookie.Mediaplex (spyware)
System
TrackingCookie.Questionmarket (spyware)
System
TrackingCookie.Revsci (spyware)
System
TrackingCookie.Specificclick (spyware)
System
TrackingCookie.Statcounter (spyware)
System
TrackingCookie.Webtrends (spyware)
System
TrackingCookie.Yieldmanager (spyware)
System

--------------------------------------------------------------------------------

Statistics
Scanned:
Files: 101925
System: 5804
Not scanned: 7
Actions:
Disinfected: 0
Renamed: 0
Deleted: 0
None: 13
Submitted: 0
Files not scanned:
C:\HIBERFIL.SYS
C:\PAGEFILE.SYS
C:\WINDOWS\SYSTEM32\CONFIG\DEFAULT
C:\WINDOWS\SYSTEM32\CONFIG\SAM
C:\WINDOWS\SYSTEM32\CONFIG\SECURITY
C:\WINDOWS\SYSTEM32\CONFIG\SOFTWARE
C:\WINDOWS\SYSTEM32\CONFIG\SYSTEM

--------------------------------------------------------------------------------

Options
Scanning engines:
F-Secure USS: 2.30.0
F-Secure Hydra: 2.8.8110, 2008-09-08
F-Secure AVP: 7.0.171, 2008-09-08
F-Secure Pegasus: 1.20.0, 2008-04-14
F-Secure Blacklight: 1.0.68
Scanning options:
Scan defined files: COM EXE SYS OV? BIN SCR DLL SHS HTM HTML HTT VBS JS INF VXD DO? XL? RTF CPL WIZ HTA PP? PWZ P?T MSO PIF . ACM ASP AX CNV CSC DRV INI MDB MPD MPP MPT OBD OBT OCX PCI TLB TSP WBK WBT WPC WSH VWP WML BOO HLP TD0 TT6 MSG ASD JSE VBE WSC CHM EML PRC SHB LNK WSF {* PDF ZL? XML ZIP XXX ANI AVB BAT CMD JPG LSP MAP MHT MIF PHP POT SWF WMF NWS TAR
Use Advanced heuristics

Hi lbiars,

Now that you are clean, please follow these simple steps in order to keep your computer clean and secure:

Next we remove all used tools.

Please download OTCleanIt and save it to desktop.

• Double-click OTCleanIt.exe.
• Click the CleanUp! button.
• Select Yes when the "Begin cleanup Process?" prompt appears.
• If you are prompted to Reboot during the cleanup, select Yes.
• The tool will delete itself once it finishes, if not delete it by yourself.

Note: If you receive a warning from your firewall or other security programs regarding OTCleanIt attempting to contact the internet, please allow it to do so.

• Disable and Enable System Restore.
  
  You can find instructions on how to enable and re-enable system restore here:
  
  Windows XP System Restore Guide
  
  Re-enable system restore with instructions from tutorial above
  
  
  • Make your Internet Explorer more secure - This can be done by following these simple instructions:
  • From within Internet Explorer click on the Tools menu and then click on Options.
  • Click once on the Security tab
  • Click once on the Internet icon so it becomes highlighted.
  • Click once on the Custom Level button.
  • Change the Download signed ActiveX controls to Prompt
    
  • Change the Download unsigned ActiveX controls to Disable
    
  • Change the Initialize and script ActiveX controls not marked as safe to Disable
    
  • Change the Installation of desktop items to Prompt
    
  • Change the Launching programs and files in an IFRAME to Prompt
    
  • Change the Navigate sub-frames across different domains to Prompt
    
  • When all these settings have been made, click on the OK button.
    
  • If it prompts you as to whether or not you want to save the settings, press the Yes button.
  • Next press the Apply button and then the OK to exit the Internet Properties page.
  
  
  
  • Update your AntiVirus Software - It is imperitive that you update your Antivirus software at least once a week (Even more if you wish). If you do not update your antivirus software then it will not be able to catch any of the new variants that may come out.
    
    
  • Visit Microsoft's Windows Update Site Frequently - It is important that you visit http://www.windowsupdate.com regularly. This will ensure your computer has always the latest security updates available installed on your computer. If there are new updates to install, install them immediately, reboot your computer, and revisit the site until there are no more critical updates.
    
  • Install Malwarebytes' Anti-Malware - Malwarebytes' Anti-Malware is a new and powerful anti-malware tool. It is
    totally free but for real-time protection you will have to pay a small one-time fee. Tutorial on installing & using this product can be found below:
    
    Malwarebytes' Anti-Malware Setup Guide
    
    Malwarebytes' Anti-Malware Scanning Guide
    
    
  • Install SpywareBlaster - SpywareBlaster will added a large list of programs and sites into your Internet Explorer settings that will protect you from running and downloading known malicious programs.
    
    A tutorial on installing & using this product can be found here:
    
    Using SpywareBlaster to protect your computer from Spyware and Malware
    
    
  • Update all these programs regularly - Make sure you update all the programs I have listed regularly. Without regular updates you WILL NOT be protected when new malicious programs are released.
  Follow this list and your potential for being infected again will reduce dramatically.
  
  Here are some additional utilities that will enhance your safety
  
  
  • MVPS Hosts file <= The MVPS Hosts file replaces your current HOSTS file with one containing well know ad sites etc. Basically, this prevents your computer from connecting to those sites by redirecting them to 127.0.0.1 which is your local computer
  • Winpatrol <= Download and install the free version of Winpatrol. a tutorial for this product is located here:
    Using Winpatrol to protect your computer from malicious software

Stand Up and Be Counted ---> Malware Complaints <--- where you can make difference!

The site offers people who have been (or are) victims of malware the opportunity to document their story and, in that way, launch a complaint against the malware and the makers of the malware.

Also, please read this great article by Tony Klein So How Did I Get Infected In First Place

Happy surfing and stay clean!

As this issue is resolved,