factory reset problem 2

OK, please post the ESET log when ready.

ESETSmartInstaller@High as downloader log:
all ok
# version=8
# OnlineScannerApp.exe=1.0.0.1
# OnlineScanner.ocx=1.0.0.6920
# api_version=3.0.2
# EOSSerial=dfa95fa7bb24c5499a8c95f1de1f21cd
# engine=15700
# end=finished
# remove_checked=false
# archives_checked=true
# unwanted_checked=true
# unsafe_checked=true
# antistealth_checked=true
# utc_time=2013-10-30 10:31:01
# local_time=2013-10-30 10:31:01 (+0000, GMT Standard Time)
# country="United Kingdom"
# lang=1033
# osver=5.1.2600 NT Service Pack 3
# compatibility_mode=5892 16777213 88 94 1839279 11583653 0 0
# scanned=63727
# found=0
# cleaned=0
# scan_time=7401

Hi tjay2371,

After a thorough check, there are no signs of active malware in any of the logs provided.

Not a Malware Issue
Your problem does not appear to be "malware" related. The Malware Removal forum deals with removing malware.
I suggest you try a PC troubleshooting forum. Links for some are provided below.
These sites have a variety of experts, that are better equipped to investigate and resolve these kinds of issues.
Registration is free, it only takes a few minutes.
The Elder Geek on Windows
BleepingComputer.com
WhattheTech...formerly TomCoyote

Clean up with OTL

• Double-click OTL.exe to start the program. This will remove all the tools we used to clean your pc.
• Close all other programs apart from OTL as this step will require a reboot
• On the OTL main screen, press the CleanUp! button
• Say Yes to the prompt and then allow the program to reboot your computer.

If you have any questions or require additional malware help, please let me know.

Many thanks for your help, sorry to have been a nuisance, will follow your recommendations,

I appreciate your patience.

tjay

As your problems do not appear to be malware related, this topic is now closed.


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