I did step 1, I have been trying to delete white smoke but I keep getting a prompt that I need to restart the PC I tried restarting many times and I always get the same prompt as soon as the pc comes back on. It says I need to restart to uninstall white smoke. I tried that many times but it would not uninstall it. 
Malware Removal Forums
Multiple SCVhost
103 min read
Fix result of Farbar Recovery Tool (FRST written by Farbar) (x64) Version: 07-12-2014 02
Ran by [removed] at 2014-12-08 12:06:04 Run:1
Running from C:\Users\[removed]\Desktop
[removed]
Boot Mode: Normal
==============================================
Content of fixlist:
*****************
GroupPolicy: Group Policy on Chrome detected <======= ATTENTION
CHR HKLM\SOFTWARE\Policies\Google: Policy restriction <======= ATTENTION
Toolbar: HKU\S-1-5-21-1592174307-3943232130-657400462-1002 -> No Name - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - No File
FF Extension: No Name - C:\Program Files (x86)\BetterSurf\BetterSurfPlus\ff [Not Found]
FF Extension: No Name - C:\Program Files (x86)\WebexpEnhancedV1\WebexpEnhancedV1alpha944\ff [Not Found]
FF Extension: No Name - C:\Program Files (x86)\VideoPlayerV3\VideoPlayerV3beta946\ff [Not Found]
FF Extension: No Name - C:\Program Files (x86)\MediaPlayerV1\MediaPlayerV1alpha264\ff [Not Found]
FF Extension: No Name - C:\Program Files (x86)\MediaViewerV1\MediaViewerV1alpha1671\ff [Not Found]
FF Extension: No Name - C:\Program Files (x86)\MediaViewV1\MediaViewV1alpha5453\ff [Not Found]
FF Extension: No Name - C:\Program Files (x86)\MediaViewV1\MediaViewV1alpha2473\ff [Not Found]
FF Extension: No Name - C:\Program Files (x86)\MediaWatchV1\MediaWatchV1home1000\ff [Not Found]
FF Extension: No Name - C:\Program Files (x86)\MediaBuzzV1\MediaBuzzV1mode8086\ff [Not Found]
FF Extension: No Name - C:\Program Files (x86)\RichMediaViewV1\RichMediaViewV1release426\ff [Not Found]
FF Extension: No Name - C:\Program Files (x86)\TrustMediaViewerV1\TrustMediaViewerV1alpha1267\ff [Not Found]
Task: {301E4433-C40F-49F0-A992-8E9306515A66} - System32\Tasks\Test TimeTrigger => C:\Users\Mark\AppData\Local\Temp\Runner.exe <==== ATTENTION
AlternateDataStreams: C:\ProgramData\Temp:58A5270D
AlternateDataStreams: C:\ProgramData\Temp:A5C00DEE
C:\Users\Mark\jagex_cl_oldschool_LIVE.dat
C:\Users\Mark\random.dat
EmptyTemp:
*****************
C:\Windows\system32\GroupPolicy\Machine => Moved successfully.
C:\Windows\system32\GroupPolicy\GPT.ini => Moved successfully.
"HKLM\SOFTWARE\Policies\Google" => Key deleted successfully.
HKU\S-1-5-21-1592174307-3943232130-657400462-1002\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser\\{7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} => value deleted successfully.
"HKCR\CLSID\{7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA}" => Key not found.
C:\Program Files (x86)\BetterSurf\BetterSurfPlus\ff not found.
C:\Program Files (x86)\WebexpEnhancedV1\WebexpEnhancedV1alpha944\ff not found.
C:\Program Files (x86)\VideoPlayerV3\VideoPlayerV3beta946\ff not found.
C:\Program Files (x86)\MediaPlayerV1\MediaPlayerV1alpha264\ff not found.
C:\Program Files (x86)\MediaViewerV1\MediaViewerV1alpha1671\ff not found.
C:\Program Files (x86)\MediaViewV1\MediaViewV1alpha5453\ff not found.
C:\Program Files (x86)\MediaViewV1\MediaViewV1alpha2473\ff not found.
C:\Program Files (x86)\MediaWatchV1\MediaWatchV1home1000\ff not found.
C:\Program Files (x86)\MediaBuzzV1\MediaBuzzV1mode8086\ff not found.
C:\Program Files (x86)\RichMediaViewV1\RichMediaViewV1release426\ff not found.
C:\Program Files (x86)\TrustMediaViewerV1\TrustMediaViewerV1alpha1267\ff not found.
"HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Plain\{301E4433-C40F-49F0-A992-8E9306515A66}" => Key deleted successfully.
"HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks\{301E4433-C40F-49F0-A992-8E9306515A66}" => Key deleted successfully.
C:\Windows\System32\Tasks\Test TimeTrigger => Moved successfully.
"HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\Test TimeTrigger" => Key deleted successfully.
C:\ProgramData\Temp => ":58A5270D" ADS removed successfully.
C:\ProgramData\Temp => ":A5C00DEE" ADS removed successfully.
C:\Users\Mark\jagex_cl_oldschool_LIVE.dat => Moved successfully.
C:\Users\Mark\random.dat => Moved successfully.
EmptyTemp: => Removed 513.2 MB temporary data.
The system needed a reboot.
==== End of Fixlog ====
Ran by [removed] at 2014-12-08 12:06:04 Run:1
Running from C:\Users\[removed]\Desktop
[removed]
Boot Mode: Normal
==============================================
Content of fixlist:
*****************
GroupPolicy: Group Policy on Chrome detected <======= ATTENTION
CHR HKLM\SOFTWARE\Policies\Google: Policy restriction <======= ATTENTION
Toolbar: HKU\S-1-5-21-1592174307-3943232130-657400462-1002 -> No Name - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - No File
FF Extension: No Name - C:\Program Files (x86)\BetterSurf\BetterSurfPlus\ff [Not Found]
FF Extension: No Name - C:\Program Files (x86)\WebexpEnhancedV1\WebexpEnhancedV1alpha944\ff [Not Found]
FF Extension: No Name - C:\Program Files (x86)\VideoPlayerV3\VideoPlayerV3beta946\ff [Not Found]
FF Extension: No Name - C:\Program Files (x86)\MediaPlayerV1\MediaPlayerV1alpha264\ff [Not Found]
FF Extension: No Name - C:\Program Files (x86)\MediaViewerV1\MediaViewerV1alpha1671\ff [Not Found]
FF Extension: No Name - C:\Program Files (x86)\MediaViewV1\MediaViewV1alpha5453\ff [Not Found]
FF Extension: No Name - C:\Program Files (x86)\MediaViewV1\MediaViewV1alpha2473\ff [Not Found]
FF Extension: No Name - C:\Program Files (x86)\MediaWatchV1\MediaWatchV1home1000\ff [Not Found]
FF Extension: No Name - C:\Program Files (x86)\MediaBuzzV1\MediaBuzzV1mode8086\ff [Not Found]
FF Extension: No Name - C:\Program Files (x86)\RichMediaViewV1\RichMediaViewV1release426\ff [Not Found]
FF Extension: No Name - C:\Program Files (x86)\TrustMediaViewerV1\TrustMediaViewerV1alpha1267\ff [Not Found]
Task: {301E4433-C40F-49F0-A992-8E9306515A66} - System32\Tasks\Test TimeTrigger => C:\Users\Mark\AppData\Local\Temp\Runner.exe <==== ATTENTION
AlternateDataStreams: C:\ProgramData\Temp:58A5270D
AlternateDataStreams: C:\ProgramData\Temp:A5C00DEE
C:\Users\Mark\jagex_cl_oldschool_LIVE.dat
C:\Users\Mark\random.dat
EmptyTemp:
*****************
C:\Windows\system32\GroupPolicy\Machine => Moved successfully.
C:\Windows\system32\GroupPolicy\GPT.ini => Moved successfully.
"HKLM\SOFTWARE\Policies\Google" => Key deleted successfully.
HKU\S-1-5-21-1592174307-3943232130-657400462-1002\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser\\{7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} => value deleted successfully.
"HKCR\CLSID\{7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA}" => Key not found.
C:\Program Files (x86)\BetterSurf\BetterSurfPlus\ff not found.
C:\Program Files (x86)\WebexpEnhancedV1\WebexpEnhancedV1alpha944\ff not found.
C:\Program Files (x86)\VideoPlayerV3\VideoPlayerV3beta946\ff not found.
C:\Program Files (x86)\MediaPlayerV1\MediaPlayerV1alpha264\ff not found.
C:\Program Files (x86)\MediaViewerV1\MediaViewerV1alpha1671\ff not found.
C:\Program Files (x86)\MediaViewV1\MediaViewV1alpha5453\ff not found.
C:\Program Files (x86)\MediaViewV1\MediaViewV1alpha2473\ff not found.
C:\Program Files (x86)\MediaWatchV1\MediaWatchV1home1000\ff not found.
C:\Program Files (x86)\MediaBuzzV1\MediaBuzzV1mode8086\ff not found.
C:\Program Files (x86)\RichMediaViewV1\RichMediaViewV1release426\ff not found.
C:\Program Files (x86)\TrustMediaViewerV1\TrustMediaViewerV1alpha1267\ff not found.
"HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Plain\{301E4433-C40F-49F0-A992-8E9306515A66}" => Key deleted successfully.
"HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks\{301E4433-C40F-49F0-A992-8E9306515A66}" => Key deleted successfully.
C:\Windows\System32\Tasks\Test TimeTrigger => Moved successfully.
"HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\Test TimeTrigger" => Key deleted successfully.
C:\ProgramData\Temp => ":58A5270D" ADS removed successfully.
C:\ProgramData\Temp => ":A5C00DEE" ADS removed successfully.
C:\Users\Mark\jagex_cl_oldschool_LIVE.dat => Moved successfully.
C:\Users\Mark\random.dat => Moved successfully.
EmptyTemp: => Removed 513.2 MB temporary data.
The system needed a reboot.
==== End of Fixlog ====
Don't worry about removing white smoke. We can do it manually. Go ahead with the scan for systemlook.
Okie dokie than about the whitesmoke i have now been running systemlook for quite a awhile now i would say about two hours now and it is still scanning and im curious about this. Is there something wrong should i be worried D: Yup it is still saying scanning...
Hi mantgar,
Download both programs first.
Run Rkill, DO NOT REBOOT. and then immediately run TDSSKiller.
Step 1.
Download/run Rkill:
Please download Rkill from one of the following links and save to your Desktop:
One, Two, or Three
Note: If your security software warns about Rkill, please ignore and allow the download to continue.
Step 2.
TDSSKiller
Please goto Bleepingcomputer TDSSKiller Download.
Click on the .exe version download button.
Download both programs first.
Run Rkill, DO NOT REBOOT. and then immediately run TDSSKiller.
Step 1.
Download/run Rkill:
Please download Rkill from one of the following links and save to your Desktop:
One, Two, or Three
- Right-click on Rkill And select " Run as administrator " to run it.
- A command window will open then disappear upon completion, this is normal.
- When finished, Notepad will open with a log called, "rkill.log".
- Please copy and paste the contents of the rkill.log in your next reply.
- The file is automatically saved... located at C:\rkill.log.
- Please leave Rkill on the Desktop until otherwise advised.
Note: If your security software warns about Rkill, please ignore and allow the download to continue.
Step 2.
TDSSKiller
Please goto Bleepingcomputer TDSSKiller Download.
Click on the .exe version download button.
- Move this file to your desktop from the folder that your browser saved it in. Most likely here: C:\Users\???????\Downloads
- Once on your desktop, double click on TDSSKiller.exe to launch it.
- Click on Start Scan, the scan will run.
- When the scan has finished, if it finds anything please click on the drop down arrow next to Cure and select Skip
- Now click on Report to open the log file created by TDSSKiller in your root directory C:\
- To find the log go to Start > Computer > C:
- A log file should be created on your C: drive named something like TDSSKiller.2.4.0.0 24.07.2010.
- Post the contents of that log in your next reply please.
- DO NOT TRY TO FIX ANYTHING AT THIS POINT
Hi mantgar.
It has been two days since my last post.
It has been two days since my last post.
- Do you still need help?
- Do you need more time?
- Are you having problems following my instructions?
- According to Malware Removal's latest policy, topics can be closed after 3 days without a response.
- If you do not reply within the next 24 hours, this topic will be closed.
a failure to respond for 72 hours or more,