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Check this out.....

119 min read

This thread's last reply is from April 24, 2009, 12:32 AM UTC. Software, malware, and removal-tool advice below may be out of date — treat specific steps and download links with caution.

IBleed4Thee
April 21, 2009, 6:30 PM UTC
I check it this morning and have the redirecting seems to have stopped.

I ran Malwarebytes and it came back clean as did SpyTerminator.

Did you want me to run anything else?
Carolyn
April 21, 2009, 6:32 PM UTC
No, if you are not having any problems with the computer then we can close this topic.
IBleed4Thee
April 21, 2009, 6:58 PM UTC
Ok!

Thank you so much for all your hard work and patience.

Sande
Carolyn
April 23, 2009, 6:51 PM UTC
This is my general post for when your logs show no more signs of malware ;)- Please let me know if you still are having problems with your computer and what these problems are

Your log now appears to be clean. Congratulations!


    CleanUp! with OTListIt2[/color]
    • Double click OTListIt2.exe to launch the programme.
    • Click on the CleanUp! button.
    • OTMoveIt will download a list from the Internet, if your firewall or other defensive programmes alerts you, allow it access.
    • Select Yes when the "Begin cleanup Process?" prompt appears.
    • If you are prompted to Reboot during the cleanup, select Yes.
    • When finished exit out of OTListIt2
    • The tool will delete itself once it finishes, if not delete it by yourself.


    Protection Programs
    Don't forget to re-enable any protection programs we disabled during your fix.

    General Security and Computer Health
    Below are some steps to follow in order to dramatically lower the chances of reinfection. You may have already implemented some of the steps below, however you should follow any steps that you have not already implemented.

    • Clear Infected System Restore Points
      • Turn System Restore off
      • On the Desktop, right click on the My Computer icon.
      • Click Properties.
      • Click the System Restore tab.
      • Check Turn off System Restore.
      • Click Apply, and then click OK.
        Restart your computer

      • Turn System Restore on
      • On the Desktop, right click on the My Computer icon.
      • Click Properties.
      • Click the System Restore tab.
      • Uncheck *Turn off System Restore*.
      • Click Apply, and then click OK.
      Note: only do this once,and not on a regular basis


    • Set correct settings for files
      • Click Start > My Computer > Tools menu (at top of page) > Folder Options > View tab.
      • Under Hidden files and folders if necessary select Do not show hidden files and folders.
      • If unchecked please check Hide protected operating system files (Recommended)
      • If necessary check Display content of system folders
      • If necessary Uncheck Hide file extensions for known file types.
      • Click OK



    • Make sure that you keep your antivirus updated
      New viruses come out every minute, so it is essential that you have the latest signatures for your antivirus program to provide you with the best possible protection from malicious software.
      Note: You should only have one antivirus installed at a time. Having more than one antivirus program installed at once is likely to cause conflicts and may well decrease your overall protection as well as impairing the performance of your PC.

    • Install and use a firewall with outbound protection
      The Windows firewall only monitors incoming traffic, NOT outgoing. Using a software firewall in its default configuration to replace the Windows firewall greatly reduces the risk of your computer being hacked. Make sure your firewall is always enabled while your computer is connected to the internet.
      Note: You should only have one firewall installed at a time. Having more than one firewall installed at once is likely to cause conflicts and may well decrease your overall protection as well as seriously impairing the performance of your PC.

    • Security Updates for Windows, Internet Explorer & Microsoft Office
      Whenever a security problem in its software is found, Microsoft will usually create a patch so that after the patch is installed, attackers can't use the vulnerability to install malicious software on your PC. Keeping up with these patches will help to prevent malicious software being installed on your PC. Ensure you are registered for Windows updates via Start > right-click on My Computer > Properties > Automatic Updates tab or visit the Microsoft Update site on a regular basis.
      Note: The update process uses ActiveX, so you will need to use internet explorer for it and allow the ActiveX control to install.

    • Update Non-Microsoft Programs
      Microsoft isn't the only company whose products can contain security vulnerabilities. To check whether other programs running on your PC are in need of an update, you can use the Secunia Software Inspector - I suggest that you run it at least once a month.

    • Make Internet Explorer More Secure
      You are using Internet Explorer v. 7. Therefore please read and follow the recommendations at this SITE



    Recommended Programs

    I would recommend the download and installation of some or all of the following programs (if not already present), and the updating of them on a regular basis.

    • WinPatrol
      As a robust security monitor, WinPatrol will alert you to hijackings, malware attacks and critical changes made to your computer without your permission. WinPatrol takes snapshot of your critical system resources and alerts you to any changes that may occur without your knowledge. For more information, please visit HERE.

    • SpywareBlaster
      SpywareBlaster sets killbits in the registry to prevent known malicious ActiveX controls from installing on your computer. If you don't know what ActiveX controls are, see HERE. You can download SpywareBlaster from HERE.

    • Malwarebytes' Anti-Malware or SuperAntiSpyware
      These are anti-malware applications that can thoroughly remove even the most advanced malware. They include a number of features, including a built in protection monitor that blocks malicious processes before they even start.
      You can download Malwarebytes' Anti-Malware from HERE. You can find a tutorial HERE.
      You can download SuperAntiSpyware from HERE.

    • Hosts File
      For added protection you may also like to add a host file. A simple explanation of what a Hosts file does is HERE and for more information regarding host files read HERE.

      Be sure to disable the service "DNS Client" FIRST to allow the use of large HOSTS files without slowdowns.
      If this isn't done first, the next reboot may take a VERY LONG TIME.
      This is how to do it. First be sure you are signed in as a user with administrative privileges:
      Stop and Disable the DNS Client Service
      Go to Start, Run and type Services.msc and click OK.
      Under the Extended Tab, Scroll down and find this service.
      DNS Client
      Right-Click on the DNS Client Service. Choose Properties
      Select the General tab. Click on the Stop button.
      Click the Arrow-down tab on the right-hand side at the Start-up Type box.
      From the drop-down menu, click on Manual
      Click the Apply tab, then click OK


    • Use an alternative Internet Browser
      Many of the exploits are directed to users of Internet Explorer. Try using a different browser instead:
      Firefox
      Opera



Finally I am trying to make one point very clear. It is absolutely essential to keep all of your security programs up to date.

Also please read this great article by Tony Klein So How Did I Get Infected In First Place

I'd be grateful if you could reply to this post so that I know you have read it and, if you've no other questions, the thread can be closed.
IBleed4Thee
April 23, 2009, 9:08 PM UTC
Carolyn

I've read your last post and made a copy of it for my files.

I'm concerned about the firewall. I have Verizon DSL and someone told me they have their own built in firewall but I've not be able to find proof of that anywhere. I guess a phone call would answer my question.

I have the Windows firewall but read that it's felt that it's not enough as there is no outbound coverage.

Would you happen to know if there is a way for me to find out if Verizon has the built in firewall? By checking something on my computer or do I need to call.

Thanks
Carolyn
April 23, 2009, 10:19 PM UTC
If you have Verizon DSL, then you are probably using a router as well. If that is the case, then you don't really need a 3rd party firewall. If you were still using dial-up or if you take a laptop computer to internet cafes and other "hotspots", then a 3rd party firewall would be worth considering.
IBleed4Thee
April 23, 2009, 11:02 PM UTC
Thanks so much....I am using a router.

Again...thanks for all you great help.

Sande
NonSuch
April 24, 2009, 12:32 AM UTC
As this issue is resolved,