Cypher
Hi Jmak.
Things look good so far, please continue with the instructions below.
Disable Windows Defender
Next.
Download and run OTM
Download OTM by Old Timer and save it to your Desktop.
Things look good so far, please continue with the instructions below.
Disable Windows Defender
- Go to Start > All Programs > Windows Defender.
- Click on Tools at the top.
- Under Settings, click on Options.
- Under Automatic scanning, uncheck (untick) Automatically scan my computer (recommended) box.
- Under Real-time protection options, uncheck (untick) Use real-time protection (recommended) box.
- Click on the Save button at the bottom right hand corner.
- Note: Please do not Re-enabling this until i tell you to do so.
Next.
Download and run OTM
Download OTM by Old Timer and save it to your Desktop.
- Right-click OTM.exe And select " Run as administrator " to run it. If Windows UAC prompts you, please allow it.
- Paste the following code under the
area. Do not include the word Code.
:Processes
:Files
c:\users\Jason Mak\AppData\Roaming\PnkBstrK.sys
c:\windows\system32\PnkBstrB.exe
:Commands
[emptytemp]
[start explorer]
[Reboot]
- Return to OTM, right click in the Paste List of Files/Folders to Move window (under the yellow bar) and choose Paste.
- Push the large
button. - OTM may ask to reboot the machine. Please do so if asked.
- Copy everything in the Results window (under the green bar), and paste it in your next reply.
NOTE: If you are unable to copy/paste from this window (as will be the case if the machine was rebooted), open Notepad (Start->All Programs->Accessories->Notepad), click File->Open, in the File Name box enter *.log and press the Enter key, navigate to the C:\_OTM\MovedFiles folder, and open the newest .log file present, and copy/paste the contents of that document back here in your next post.
Next.
Disable AVG9
- Open AVG User Interface.
- Double-click on the Resident Shield.
- Un-tick the option Resident Shield active.
- Save the changes.
- Note: Don't forget to re-enable it after the below scan.
Next.
ESET online scannner
Note: You can use either Internet Explorer or Mozilla FireFox for this scan.
Note: If you are using Windows Vista, open your browser by right-clicking on its icon and select 'Run as administrator' to perform this scan.
- Please go Here then click on:
Note: If using Mozilla Firefox you will need to download esetsmartinstaller_enu.exe when prompted then double click on it to install.
All of the below instructions are compatible with either Internet Explorer or Mozilla FireFox. - Select the option YES, I accept the Terms of Use then click on:
- When prompted allow the Add-On/Active X to install.
- Make sure that the option Remove found threats is NOT checked, and the option Scan archives is checked.
- Now click on Advanced Settings and select the following:
- Scan for potentially unwanted applications
- Scan for potentially unsafe applications
- Enable Anti-Stealth Technology
- Now click on:
- The virus signature database... will begin to download. Be patient this make take some time depending on the speed of your Internet Connection.
- When completed the Online Scan will begin automatically.
- Do not touch either the Mouse or keyboard during the scan otherwise it may stall.
- When completed select Uninstall application on close if you so wish, make sure you copy the logfile first!
- Now click on:
- Use notepad to open the logfile located at C:\Program Files\ESET\EsetOnlineScanner\log.txt.
- Copy and paste that log as a reply to this topic.
Logs/Information to Post in your Next Reply
- OTM log.
- ESET log.
- Please give me an update on your computers performance.
