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Help please

9 min read

This thread's last reply is from November 19, 2006, 9:28 PM UTC. Software, malware, and removal-tool advice below may be out of date — treat specific steps and download links with caution.

I'd be grateful for help cleaning my computer. Thanks in advance.

Mike



Logfile of HijackThis v1.99.1
Scan saved at 20:52:07, on 18/10/2006
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
c:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
c:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\ewido\security suite\ewidoctrl.exe
C:\WINDOWS\System32\GEARSEC.EXE
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe
C:\windows\system\hpsysdrv.exe
C:\WINDOWS\System32\hphmon05.exe
C:\HP\KBD\KBD.EXE
C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\WINDOWS\System32\rundll32.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\BroadJump\Client Foundation\CFD.exe
C:\PROGRA~1\ntl\BROADB~1\SMARTB~1\MotiveSB.exe
C:\PROGRA~1\PRESAR~1\Presario\XPHWWRP4\plugin\bin\PCHButton.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\System32\ctfmon.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\ntl\broadband medic\bin\mpbtn.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\explorer.exe
C:\WINDOWS\System32\wuauclt.exe
c:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://srch-qgb10.hpwis.com/
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://en.wikipedia.org/wiki/Main_Page
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://qgb10.hpwis.com/
O2 - BHO: (no name) - {15ACE85C-0BB1-42d1-9E32-07EB0506675A} - (no file)
O2 - BHO: (no name) - {1b68470c-2def-493b-8a4a-8e2d81be4ea5} - (no file)
O2 - BHO: (no name) - {202a961f-23ae-42b1-9505-ffe3c818d717} - (no file)
O2 - BHO: (no name) - {479fd0cf-5be9-4c63-8cda-b6d371c67bd5} - (no file)
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: (no name) - {5753791b-f607-48ca-814e-91c14d081f9e} - (no file)
O2 - BHO: (no name) - {7070a8f9-08a4-ca47-0ab0-1eb9e4ee1f3b} - (no file)
O2 - BHO: (no name) - {746455fe-d059-47e7-af0e-140e03f5a447} - (no file)
O2 - BHO: (no name) - {77701e16-9bfe-4b63-a5b4-7bd156758a37} - (no file)
O2 - BHO: (no name) - {7a7e6d97-b492-4884-9abb-c31281dcc4f2} - (no file)
O2 - BHO: (no name) - {860c2f6b-ca82-4282-9187-beccbb66f0af} - (no file)
O2 - BHO: (no name) - {87185e78-a61b-4db3-965a-3235bbd7a622} - (no file)
O2 - BHO: (no name) - {8dc8f96d-34f7-1501-a2a4-631341aa3ac1} - (no file)
O2 - BHO: (no name) - {9c5875b8-93f3-429d-ff34-660b206d897a} - (no file)
O2 - BHO: (no name) - {a2595f37-48d0-46a1-9b51-478591a97764} - (no file)
O2 - BHO: (no name) - {b212d577-05b7-4963-911e-4a8588160dfa} - (no file)
O2 - BHO: (no name) - {CA0E28FA-1AFD-4C21-A8DC-70EB5BE2F076} - (no file)
O2 - BHO: (no name) - {d1ac752e-883f-4ed8-8828-b618c3a72152} - (no file)
O2 - BHO: (no name) - {e2b2b5a1-b48c-4886-a318-723916a01024} - (no file)
O2 - BHO: (no name) - {e3eebbe8-9cab-4c76-b26a-747e25ebb4c6} - (no file)
O2 - BHO: (no name) - {e6d5237d-a6c7-4c83-a67f-f9f15586fa62} - (no file)
O2 - BHO: (no name) - {fe2d25c1-c1db-4b5e-9390-af1cb5302f32} - (no file)
O2 - BHO: (no name) - {FFFFFFFF-FFFF-FFFF-FFFF-FFFFFFFFFFFF} - (no file)
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - c:\Program Files\Norton AntiVirus\NavShExt.dll (file missing)
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe
O4 - HKLM\..\Run: [hpsysdrv] c:\windows\system\hpsysdrv.exe
O4 - HKLM\..\Run: [HPHUPD05] c:\Program Files\HP\{45B6180B-DCAB-4093-8EE8-6164457517F0}\hphupd05.exe
O4 - HKLM\..\Run: [HPHmon05] C:\WINDOWS\System32\hphmon05.exe
O4 - HKLM\..\Run: [KBD] C:\HP\KBD\KBD.EXE
O4 - HKLM\..\Run: [UpdateManager] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [Recguard] C:\WINDOWS\SMINST\RECGUARD.EXE
O4 - HKLM\..\Run: [VTTimer] VTTimer.exe
O4 - HKLM\..\Run: [ccApp] "c:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [NAV CfgWiz] c:\Program Files\Common Files\Symantec Shared\CfgWiz.exe /GUID NAV /CMDLINE "REBOOT"
O4 - HKLM\..\Run: [PS2] C:\WINDOWS\system32\ps2.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /installquiet /keeploaded /nodetect
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] C:\Program Files\iTunes\iTunesHelper.exe
O4 - HKLM\..\Run: [BJCFD] C:\Program Files\BroadJump\Client Foundation\CFD.exe
O4 - HKLM\..\Run: [Motive SmartBridge] C:\PROGRA~1\ntl\BROADB~1\SMARTB~1\MotiveSB.exe
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKLM\..\Run: [SSC_UserPrompt] C:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe
O4 - HKCU\..\Run: [Acme.PCHButton] C:\PROGRA~1\PRESAR~1\Presario\XPHWWRP4\plugin\bin\PCHButton.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\System32\ctfmon.exe
O4 - Global Startup: broadband medic.lnk = C:\Program Files\ntl\broadband medic\bin\matcli.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/SharedContent/vc/bin/AvSniff.cab
O16 - DPF: {5F8469B4-B055-49DD-83F7-62B522420ECC} (Facebook Photo Uploader Control) - http://upload.facebook.com/controls/FacebookPhotoUploader.cab
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O21 - SSODL: SystemCheck2 - {54645654-2225-4455-44A1-9F4543D34546} - C:\WINDOWS\System32\vbsys2.dll
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido\security suite\ewidoctrl.exe
O23 - Service: GEARSecurity - GEAR Software - C:\WINDOWS\System32\GEARSEC.EXE
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - c:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: SAVScan - Symantec Corporation - c:\Program Files\Norton AntiVirus\SAVScan.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
Thanks for your prompt reply and help navigator. Here's what you asked for;

SmitFraudFix v2.110

Scan done at 9:43:40.53, 19/10/2006
Run from C:\Documents and Settings\Owner\Desktop\SmitfraudFix\SmitfraudFix
OS: Microsoft Windows XP [Version 5.1.2600] - Windows_NT
Fix run in normal mode

»»»»»»»»»»»»»»»»»»»»»»»» C:\


»»»»»»»»»»»»»»»»»»»»»»»» C:\WINDOWS


»»»»»»»»»»»»»»»»»»»»»»»» C:\WINDOWS\system


»»»»»»»»»»»»»»»»»»»»»»»» C:\WINDOWS\Web


»»»»»»»»»»»»»»»»»»»»»»»» C:\WINDOWS\system32

C:\WINDOWS\system32\kernels64.exe FOUND !
C:\WINDOWS\system32\lfd.dat FOUND !
C:\WINDOWS\system32\oiso.bin FOUND !
C:\WINDOWS\system32\ot.ico FOUND !
C:\WINDOWS\system32\taskdir~.exe FOUND !
C:\WINDOWS\system32\ts.ico FOUND !
C:\WINDOWS\system32\vxgamet?.exe FOUND !
C:\WINDOWS\system32\vxh8jkdq?.exe FOUND !
C:\WINDOWS\system32\winmuse.exe FOUND !
C:\WINDOWS\system32\1024\ FOUND !

»»»»»»»»»»»»»»»»»»»»»»»» C:\Documents and Settings\Owner


»»»»»»»»»»»»»»»»»»»»»»»» C:\Documents and Settings\Owner\Application Data


»»»»»»»»»»»»»»»»»»»»»»»» Start Menu

C:\DOCUME~1\ALLUSE~1\STARTM~1\Security Troubleshooting.url FOUND !

»»»»»»»»»»»»»»»»»»»»»»»» C:\DOCUME~1\Owner\FAVORI~1


»»»»»»»»»»»»»»»»»»»»»»»» Desktop

C:\DOCUME~1\ALLUSE~1\Desktop\Security Troubleshooting.url FOUND !

»»»»»»»»»»»»»»»»»»»»»»»» C:\Program Files


»»»»»»»»»»»»»»»»»»»»»»»» Corrupted keys


»»»»»»»»»»»»»»»»»»»»»»»» Desktop Components

[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Desktop\Components\0]
"Source"="About:Home"
"SubscribedURL"="About:Home"
"FriendlyName"="My Current Home Page"


»»»»»»»»»»»»»»»»»»»»»»»» Sharedtaskscheduler
!!!Attention, following keys are not inevitably infected!!!

SrchSTS.exe by S!Ri
Search SharedTaskScheduler's .dll


»»»»»»»»»»»»»»»»»»»»»»»» AppInit_DLLs
!!!Attention, following keys are not inevitably infected!!!

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows]
"AppInit_DLLs"=""


»»»»»»»»»»»»»»»»»»»»»»»» pe386-msguard-lzx32


»»»»»»»»»»»»»»»»»»»»»»»» Scanning wininet.dll infection


»»»»»»»»»»»»»»»»»»»»»»»» End
Here we go;


1.

---------------------------------------------------------
AVG Anti-Spyware - Scan Report
---------------------------------------------------------

+ Created at: 22:57:04 19/10/2006

+ Scan result:



HKU\S-1-5-21-3908777975-1783921132-2037642435-1003\Software\ADV -> Adware.Generic : Cleaned with backup (quarantined).
HKU\S-1-5-21-3908777975-1783921132-2037642435-1003\Software\Microsoft\Active Setup\Installed Components\{Y479C6D0-OTRW-U5GH-S1EE-E0AC10B4E666} -> Adware.Generic : Cleaned with backup (quarantined).
C:\WINDOWS\system32\drtw3a.dll -> Backdoor.Haxdoor.ik : Cleaned with backup (quarantined).
C:\WINDOWS\system32\qo.dll -> Backdoor.Haxdoor.ik : Cleaned with backup (quarantined).
C:\WINDOWS\system32\drtw3a.sys -> Backdoor.Haxdoor.iy : Cleaned with backup (quarantined).
C:\WINDOWS\system32\drtw6a.sys -> Backdoor.Haxdoor.iy : Cleaned with backup (quarantined).
C:\WINDOWS\system32\qo.sys -> Backdoor.Haxdoor.iy : Cleaned with backup (quarantined).
C:\ybio.exe -> Backdoor.Haxdoor.iy : Cleaned with backup (quarantined).
C:\23100247.exe -> Downloader.Small.cxx : Cleaned with backup (quarantined).
C:\WINDOWS\system32\wlkwnjst.exe -> Downloader.Small.dam : Cleaned with backup (quarantined).
C:\System Volume Information\_restore{DE26ADE1-E7AF-415B-AA1F-B0F1DBFF538C}\RP90\A0002776.exe -> Downloader.Tibs.ic : Cleaned with backup (quarantined).
C:\System Volume Information\_restore{DE26ADE1-E7AF-415B-AA1F-B0F1DBFF538C}\RP65\A0002190.dll -> Hijacker.Agent.ac : Cleaned with backup (quarantined).
C:\System Volume Information\_restore{DE26ADE1-E7AF-415B-AA1F-B0F1DBFF538C}\RP65\A0002191.dll -> Hijacker.Agent.ac : Cleaned with backup (quarantined).
C:\System Volume Information\_restore{DE26ADE1-E7AF-415B-AA1F-B0F1DBFF538C}\RP66\A0002224.dll -> Hijacker.Agent.ac : Cleaned with backup (quarantined).
C:\System Volume Information\_restore{DE26ADE1-E7AF-415B-AA1F-B0F1DBFF538C}\RP66\A0002225.dll -> Hijacker.Agent.ac : Cleaned with backup (quarantined).
C:\System Volume Information\_restore{DE26ADE1-E7AF-415B-AA1F-B0F1DBFF538C}\RP69\A0002296.dll -> Hijacker.Agent.ac : Cleaned with backup (quarantined).
C:\System Volume Information\_restore{DE26ADE1-E7AF-415B-AA1F-B0F1DBFF538C}\RP69\A0002297.dll -> Hijacker.Agent.ac : Cleaned with backup (quarantined).
C:\System Volume Information\_restore{DE26ADE1-E7AF-415B-AA1F-B0F1DBFF538C}\RP93\A0002927.dll -> Hijacker.Agent.ac : Cleaned with backup (quarantined).
C:\System Volume Information\_restore{DE26ADE1-E7AF-415B-AA1F-B0F1DBFF538C}\RP94\A0002963.dll -> Hijacker.Agent.ac : Cleaned with backup (quarantined).
C:\System Volume Information\_restore{DE26ADE1-E7AF-415B-AA1F-B0F1DBFF538C}\RP77\A0002478.exe -> Proxy.Lager.di : Cleaned with backup (quarantined).
C:\System Volume Information\_restore{DE26ADE1-E7AF-415B-AA1F-B0F1DBFF538C}\RP77\A0002479.exe -> Proxy.Lager.di : Cleaned with backup (quarantined).
C:\System Volume Information\_restore{DE26ADE1-E7AF-415B-AA1F-B0F1DBFF538C}\RP92\A0002874.exe -> Proxy.Lager.dt : Cleaned with backup (quarantined).
C:\WINDOWS\system32\image1.gif.exe -> Proxy.Lager.dt : Cleaned with backup (quarantined).
C:\Program Files\Common Files\Microsoft Shared\Web Folders\ibm00002.dll -> Trojan.Sinowal.i : Cleaned with backup (quarantined).
C:\Program Files\Common Files\Microsoft Shared\Web Folders\ibm00001.dll -> Trojan.Sinowal.w : Cleaned with backup (quarantined).
C:\WINDOWS\system32\1024 -> Trojan.Small : Cleaned with backup (quarantined).
C:\WINDOWS\system32\1024\{ALL_FILES}} -> Trojan.Small : Cleaned with backup (quarantined).
C:\System Volume Information\_restore{DE26ADE1-E7AF-415B-AA1F-B0F1DBFF538C}\RP90\A0002782.dll -> Worm.Banwarum.f : Cleaned with backup (quarantined).
C:\System Volume Information\_restore{DE26ADE1-E7AF-415B-AA1F-B0F1DBFF538C}\RP91\A0002792.dll -> Worm.Banwarum.f : Cleaned with backup (quarantined).
C:\System Volume Information\_restore{DE26ADE1-E7AF-415B-AA1F-B0F1DBFF538C}\RP91\A0002808.dll -> Worm.Banwarum.f : Cleaned with backup (quarantined).
C:\System Volume Information\_restore{DE26ADE1-E7AF-415B-AA1F-B0F1DBFF538C}\RP91\A0002816.dll -> Worm.Banwarum.f : Cleaned with backup (quarantined).
C:\System Volume Information\_restore{DE26ADE1-E7AF-415B-AA1F-B0F1DBFF538C}\RP91\A0002824.dll -> Worm.Banwarum.f : Cleaned with backup (quarantined).
C:\System Volume Information\_restore{DE26ADE1-E7AF-415B-AA1F-B0F1DBFF538C}\RP91\A0002833.dll -> Worm.Banwarum.f : Cleaned with backup (quarantined).
C:\System Volume Information\_restore{DE26ADE1-E7AF-415B-AA1F-B0F1DBFF538C}\RP92\A0002847.dll -> Worm.Banwarum.f : Cleaned with backup (quarantined).
C:\System Volume Information\_restore{DE26ADE1-E7AF-415B-AA1F-B0F1DBFF538C}\RP92\A0002855.dll -> Worm.Banwarum.f : Cleaned with backup (quarantined).
C:\System Volume Information\_restore{DE26ADE1-E7AF-415B-AA1F-B0F1DBFF538C}\RP92\A0002873.dll -> Worm.Banwarum.f : Cleaned with backup (quarantined).


::Report end




2.

SmitFraudFix v2.110

Scan done at 23:01:56.35, 19/10/2006
Run from C:\Documents and Settings\Owner\Desktop\SmitfraudFix\SmitfraudFix
OS: Microsoft Windows XP [Version 5.1.2600] - Windows_NT
Fix run in safe mode

»»»»»»»»»»»»»»»»»»»»»»»» Before SmitFraudFix
!!!Attention, following keys are not inevitably infected!!!

SrchSTS.exe by S!Ri
Search SharedTaskScheduler's .dll

»»»»»»»»»»»»»»»»»»»»»»»» Killing process


»»»»»»»»»»»»»»»»»»»»»»»» Generic Renos Fix

GenericRenosFix by S!Ri


»»»»»»»»»»»»»»»»»»»»»»»» Deleting infected files

C:\WINDOWS\system32\kernels64.exe Deleted
C:\WINDOWS\system32\lfd.dat Deleted
C:\WINDOWS\system32\oiso.bin Deleted
C:\WINDOWS\system32\ot.ico Deleted
C:\WINDOWS\system32\taskdir~.exe Deleted
C:\WINDOWS\system32\ts.ico Deleted
C:\WINDOWS\system32\vxgamet?.exe Deleted
C:\WINDOWS\system32\vxh8jkdq?.exe Deleted
C:\WINDOWS\system32\winmuse.exe Deleted
C:\DOCUME~1\ALLUSE~1\Desktop\Security Troubleshooting.url Deleted
C:\DOCUME~1\ALLUSE~1\STARTM~1\Security Troubleshooting.url Deleted

»»»»»»»»»»»»»»»»»»»»»»»» Deleting Temp Files


»»»»»»»»»»»»»»»»»»»»»»»» Registry Cleaning

Registry Cleaning done.

»»»»»»»»»»»»»»»»»»»»»»»» After SmitFraudFix
!!!Attention, following keys are not inevitably infected!!!

SrchSTS.exe by S!Ri
Search SharedTaskScheduler's .dll


»»»»»»»»»»»»»»»»»»»»»»»» End



3.

Logfile of HijackThis v1.99.1
Scan saved at 23:14:27, on 19/10/2006
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
c:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
c:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
C:\Program Files\ewido\security suite\ewidoctrl.exe
C:\WINDOWS\System32\GEARSEC.EXE
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe
C:\windows\system\hpsysdrv.exe
C:\WINDOWS\System32\hphmon05.exe
C:\HP\KBD\KBD.EXE
C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\System32\rundll32.exe
C:\Program Files\BroadJump\Client Foundation\CFD.exe
C:\PROGRA~1\ntl\BROADB~1\SMARTB~1\MotiveSB.exe
C:\WINDOWS\System32\ctfmon.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe
C:\PROGRA~1\PRESAR~1\Presario\XPHWWRP4\plugin\bin\PCHButton.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\ntl\broadband medic\bin\mpbtn.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\System32\wuauclt.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\NOTEPAD.EXE
c:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\HijackThis\HijackThis.exe

O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - c:\Program Files\Norton AntiVirus\NavShExt.dll (file missing)
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe
O4 - HKLM\..\Run: [hpsysdrv] c:\windows\system\hpsysdrv.exe
O4 - HKLM\..\Run: [HPHUPD05] c:\Program Files\HP\{45B6180B-DCAB-4093-8EE8-6164457517F0}\hphupd05.exe
O4 - HKLM\..\Run: [HPHmon05] C:\WINDOWS\System32\hphmon05.exe
O4 - HKLM\..\Run: [KBD] C:\HP\KBD\KBD.EXE
O4 - HKLM\..\Run: [UpdateManager] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [Recguard] C:\WINDOWS\SMINST\RECGUARD.EXE
O4 - HKLM\..\Run: [VTTimer] VTTimer.exe
O4 - HKLM\..\Run: [ccApp] "c:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [NAV CfgWiz] c:\Program Files\Common Files\Symantec Shared\CfgWiz.exe /GUID NAV /CMDLINE "REBOOT"
O4 - HKLM\..\Run: [PS2] C:\WINDOWS\system32\ps2.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /installquiet /keeploaded /nodetect
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] C:\Program Files\iTunes\iTunesHelper.exe
O4 - HKLM\..\Run: [BJCFD] C:\Program Files\BroadJump\Client Foundation\CFD.exe
O4 - HKLM\..\Run: [Motive SmartBridge] C:\PROGRA~1\ntl\BROADB~1\SMARTB~1\MotiveSB.exe
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKLM\..\Run: [SSC_UserPrompt] C:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe
O4 - HKLM\..\Run: [!AVG Anti-Spyware] "C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe" /minimized
O4 - HKCU\..\Run: [Acme.PCHButton] C:\PROGRA~1\PRESAR~1\Presario\XPHWWRP4\plugin\bin\PCHButton.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\System32\ctfmon.exe
O4 - Global Startup: broadband medic.lnk = C:\Program Files\ntl\broadband medic\bin\matcli.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/SharedContent/vc/bin/AvSniff.cab
O16 - DPF: {5F8469B4-B055-49DD-83F7-62B522420ECC} (Facebook Photo Uploader Control) - http://upload.facebook.com/controls/FacebookPhotoUploader.cab
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O23 - Service: AVG Anti-Spyware Guard - Anti-Malware Development a.s. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido\security suite\ewidoctrl.exe
O23 - Service: GEARSecurity - GEAR Software - C:\WINDOWS\System32\GEARSEC.EXE
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - c:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: SAVScan - Symantec Corporation - c:\Program Files\Norton AntiVirus\SAVScan.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe



Thanks Navigator.
Whilst we appreciate that you may be busy, it has been 14 days or more since we heard from you.

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