Where do I begin???

Hi, I'm very thankful I found this site. It looks like there is a ton of great info here and I'm somewhat overwelmed. I hope to not be a problem child, but any help I could recieve would be greatly appreciated. So where do I begin. My PC is running extremely slow. I'm sure there are several things wrong, but I'm not sure exactly what. For starters my task manager has be disabled. I found the following command to enter into Start/Run and it seems to work until I restart my PC. Here is a HiJackThis log. Again, any help will be greatly appreciated. Thanks. RB

Logfile of HijackThis v1.99.1
Scan saved at 12:45:44 AM, on 6/17/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.exe
C:\WINDOWS\System32\kernels32.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\Spywareguard\sgmain.exe
C:\Program Files\SBC Self Support Tool\bin\mpbtn.exe
C:\Program Files\Spywareguard\sgbhp.exe
C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus\ISafe.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\wdfmgr.exe
C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus\VetMsg.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\PROGRA~1\Yahoo!\browser\ycommon.exe
C:\Program Files\Yahoo!\browser\ybrwicon.exe
C:\PROGRA~1\Yahoo!\browser\YBrowser.exe
C:\HJT\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://yahoo.sbc.com/dsl
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://yahoo.sbc.com/dsl
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://yahoo.sbc.com/dsl
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://red.clientapps.yahoo.com/customize/ycomp/defaults/su/*http://www.yahoo.com
F2 - REG:system.ini: Shell=Explorer.exe C:\WINDOWS\System32\kernels32.exe
O2 - BHO: Yahoo! Companion BHO - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\ycomp5_6_0_0.dll
O3 - Toolbar: Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\ycomp5_6_0_0.dll
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [System] C:\WINDOWS\System32\kernels32.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\RunOnce: [InnoSetupRegFile.0000000001] "C:\WINDOWS\is-E5M1S.exe" /REG
O4 - HKCU\..\Run: [SPOOLSV32] C:\WINDOWS\System32\SPOOLSV32.EXE
O4 - HKCU\..\Run: [Spyware Doctor] "C:\Program Files\Spy Doctor\Spyware Doctor\swdoctor.exe" /Q
O4 - Startup: SpywareGuard.lnk = C:\Program Files\Spywareguard\sgmain.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: SBC Self Support Tool.lnk = C:\Program Files\SBC Self Support Tool\bin\matcli.exe
O9 - Extra button: Spyware Doctor - {2D663D1A-8670-49D9-A1A5-4C56B4E14E84} - C:\PROGRA~1\SPYDOC~1\SPYWAR~1\tools\iesdpb.dll
O16 - DPF: {231B1C6E-F934-42A2-92B6-C2FEFEC24276} (yucsetreg Class) - C:\Program Files\Yahoo!\common\yucconfig.dll
O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - C:\Program Files\Yahoo!\common\yinsthelper.dll
O16 - DPF: {712362BF-E411-4F43-99D2-EB15F80AF1DB} (MsneDiag Class) - http://entimg.msn.com/client/msnediag2822.cab
O16 - DPF: {ED28050F-D713-43BA-A376-DCC5C35407D5} (MsnMusicAx Class) - http://entimg.msn.com/client/msnmusax2822.cab
O23 - Service: CAISafe - Computer Associates International, Inc. - C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus\ISafe.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: VET Message Service (VETMSGNT) - Computer Associates International, Inc. - C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus\VetMsg.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs Inc. - C:\WINDOWS\system32\ZoneLabs\vsmon.exe

Hi and welcome to the MalwareRemoval Forum,

You have a few uninvited "guests" that might be causeing this problem. Let's get rid of them and see how you system handles then?
======

Run HiJackThis then:

1. Click "Config..."
2. Click "Misc Tools"
3. Click "Open Process manager"

Next, while holding down the CTRL key, locate (if present) and click on (highlight) each of the following:

C:\WINDOWS\System32\kernels32.exe

Now double-check and make sure that only those item(s) above are highlighted, then click "Kill process". Now, click "Refresh", check again, and repeat this step if any remain.
===============

Run HiJackThis and click "Scan", then check(tick) the following, if present:


R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://red.clientapps.yahoo.com/customize/ycomp/defaults/su/*http://www.yahoo.com
F2 - REG:system.ini: Shell=Explorer.exe C:\WINDOWS\System32\kernels32.exe
O4 - HKLM\..\Run: [System] C:\WINDOWS\System32\kernels32.exe
O4 - HKLM\..\RunOnce: [InnoSetupRegFile.0000000001] "C:\WINDOWS\is-E5M1S.exe" /REG
O4 - HKCU\..\Run: [SPOOLSV32] C:\WINDOWS\System32\SPOOLSV32.EXE

Now, with all windows closed except HiJackThis, click "Fix checked".

===============
Locate and delete the following item(s), if present. Make sure your able to view system and hidden files/ folders:

files...
C:\WINDOWS\System32\kernels32.exe
C:\WINDOWS\is-E5M1S.exe
C:\WINDOWS\System32\SPOOLSV32.EXE

Note that some of these file(s) may or may not be present. If present, and cannot be deleted because they're 'in use', try deleting them from "Safe Mode".
===============

Reboot and post back a new log, and let me know how everything goes.

Steve

Steve, Thank you very much for you help, I greatly appreciate your assistance. Posted below is a new HiJackThis log. I wasn't able to find the following things from you list of instructions, but was able to get everything else:

O4 - HKLM\..\RunOnce: [InnoSetupRegFile.0000000001] "C:\WINDOWS\is-E5M1S.exe" /REG

The following two files were not present.
C:\WINDOWS\is-E5M1S.exe
C:\WINDOWS\System32\SPOOLSV32.EXE (--- There was a SPOOLSV.EXE)

Here's the HijackThis log:

Logfile of HijackThis v1.99.1
Scan saved at 6:01:37 PM, on 6/17/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus\ISafe.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\wdfmgr.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Spy Doctor\Spyware Doctor\swdoctor.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\Spywareguard\sgmain.exe
C:\Program Files\SBC Self Support Tool\bin\mpbtn.exe
C:\Program Files\Spywareguard\sgbhp.exe
C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus\VetMsg.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\HJT\HijackThis.exe
C:\WINDOWS\system32\NOTEPAD.EXE
C:\WINDOWS\System32\wuauclt.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://yahoo.sbc.com/dsl
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://yahoo.sbc.com/dsl
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://yahoo.sbc.com/dsl
O2 - BHO: Yahoo! Companion BHO - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\ycomp5_6_0_0.dll
O3 - Toolbar: Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\ycomp5_6_0_0.dll
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKCU\..\Run: [Spyware Doctor] "C:\Program Files\Spy Doctor\Spyware Doctor\swdoctor.exe" /Q
O4 - Startup: SpywareGuard.lnk = C:\Program Files\Spywareguard\sgmain.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: SBC Self Support Tool.lnk = C:\Program Files\SBC Self Support Tool\bin\matcli.exe
O9 - Extra button: Spyware Doctor - {2D663D1A-8670-49D9-A1A5-4C56B4E14E84} - C:\PROGRA~1\SPYDOC~1\SPYWAR~1\tools\iesdpb.dll
O16 - DPF: {231B1C6E-F934-42A2-92B6-C2FEFEC24276} (yucsetreg Class) - C:\Program Files\Yahoo!\common\yucconfig.dll
O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - C:\Program Files\Yahoo!\common\yinsthelper.dll
O16 - DPF: {712362BF-E411-4F43-99D2-EB15F80AF1DB} (MsneDiag Class) - http://entimg.msn.com/client/msnediag2822.cab
O16 - DPF: {ED28050F-D713-43BA-A376-DCC5C35407D5} (MsnMusicAx Class) - http://entimg.msn.com/client/msnmusax2822.cab
O23 - Service: CAISafe - Computer Associates International, Inc. - C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus\ISafe.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: VET Message Service (VETMSGNT) - Computer Associates International, Inc. - C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus\VetMsg.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs Inc. - C:\WINDOWS\system32\ZoneLabs\vsmon.exe

You did a good job.

I don't see any malware running in the system. It's OK if you couldn't find those files, we must have got them.

How is the computer working now?

Steve

What a big difference. The PC is running so much better now. There for a while whenever you were trying to do something it had to stop and think for what seemed like eternity but was probably about 20 - 30 seconds. Thanks very much for you help. Would you have any recommendations regarding two things:
1. The issue about the Task manager being disable each time I reboot. And,

2. I can't get to Google. Whenever I go to google, the page seems to be hijacked. It looks like a regular page, however Google is spelled "Googl" and when I do a search it comes back with the search results in a new window and the results are all pretty much advertisement and not results I would expect.

If you can't help with these two issues no big deal. I greatly appreciate you helping me with my biggest problem (As they say the first step in recovery is admitting you have problems ... and I know I have many.)

Thanks again!!!

To be honest with you I can't see in the log why it is going got Goog and not Google. Nor can I see why the TaskManager isn't working properly.

Steve

Hi

Let's see if we can't get that to work correctly .

===

First of all we are going to flush you DNS servers.

Got to Start>>>>Programs>>>>Accessories>>>Command Prompt.

type in the prompt ipconfig -flushdns, just like that with the space between the g and -.

Hit enter and when it says complete exit that window.
====================================

Now go to http://www.silentrunners.org, download the .zip file and unzip it and run the program. The program will give you a log that I want you to post in this thread.

Steve

Steve, Thanks for your continued help. I hope this log leads you to something that will help to solve the problems. I do see within this log several HiJack and Infection messages. While I'm sure those are bad, I'm glad this program can help us (you) pinpoint these problems. Thanks again for your help, I really appreciate it.

The Log:

"Silent Runners.vbs", revision 38.1, http://www.silentrunners.org/
Operating System: Windows XP
Output limited to non-default values, except where indicated by "{++}"


Startup items buried in registry:
---------------------------------

HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\ {++}
"Spyware Doctor" = ""C:\Program Files\Spy Doctor\Spyware Doctor\swdoctor.exe" /Q" ["PCTools"]

HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\ {++}
"NvCplDaemon" = "RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup" [MS]
"TkBellExe" = ""C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot" ["RealNetworks, Inc."]

HKLM\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\
{02478D38-C3F9-4efb-9B51-7695ECA05670}\(Default) = "Yahoo! Companion BHO" [from CLSID]
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\Yahoo!\Companion\Installs\cpn0\ycomp5_6_0_0.dll" ["Yahoo! Inc."]

HKLM\Software\Microsoft\Windows\CurrentVersion\Shell Extensions\Approved\
"{42071714-76d4-11d1-8b24-00a0c9068ff3}" = "Display Panning CPL Extension"
-> {CLSID}\InProcServer32\(Default) = "deskpan.dll" [file not found]
"{88895560-9AA2-1069-930E-00AA0030EBC8}" = "HyperTerminal Icon Ext"
-> {CLSID}\InProcServer32\(Default) = "C:\WINDOWS\System32\hticons.dll" ["Hilgraeve, Inc."]
"{DEE12703-6333-4D4E-8F34-738C4DCC2E04}" = "RecordNow! SendToExt"
-> {CLSID}\InProcServer32\(Default) = "c:\Program Files\RecordNow!\shlext.dll" ["Sonic Solutions"]
"{F0CB00CD-5A07-4D91-97F5-A8C92CDA93E4}" = "Shell Extensions for RealOne Player"
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\Real\RealOne Player\rpshellext.dll" ["RealNetworks"]
"{00020D75-0000-0000-C000-000000000046}" = "Microsoft Office Outlook Desktop Icon Handler"
-> {CLSID}\InProcServer32\(Default) = "C:\PROGRA~1\MICROS~4\OFFICE11\MLSHEXT.DLL" [MS]
"{0006F045-0000-0000-C000-000000000046}" = "Microsoft Office Outlook Custom Icon Handler"
-> {CLSID}\InProcServer32\(Default) = "C:\PROGRA~1\MICROS~4\OFFICE11\OLKFSTUB.DLL" [MS]
"{42042206-2D85-11D3-8CFF-005004838597}" = "Microsoft Office HTML Icon Handler"
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\Microsoft Office\OFFICE11\msohev.dll" [MS]
"{7F67036B-66F1-411A-AD85-759FB9C5B0DB}" = "SampleView"
-> {CLSID}\InProcServer32\(Default) = "C:\WINDOWS\System32\ShellvRTF.dll" ["XSS"]
"{1CDB2949-8F65-4355-8456-263E7C208A5D}" = "Desktop Explorer"
-> {CLSID}\InProcServer32\(Default) = "C:\WINDOWS\System32\nvshell.dll" ["NVIDIA Corporation"]
"{1E9B04FB-F9E5-4718-997B-B8DA88302A47}" = "Desktop Explorer Menu"
-> {CLSID}\InProcServer32\(Default) = "C:\WINDOWS\System32\nvshell.dll" ["NVIDIA Corporation"]
"{1E9B04FB-F9E5-4718-997B-B8DA88302A48}" = "nView Desktop Context Menu"
-> {CLSID}\InProcServer32\(Default) = "C:\WINDOWS\System32\nvshell.dll" ["NVIDIA Corporation"]
"{5464D816-CF16-4784-B9F3-75C0DB52B499}" = "Yahoo! Mail"
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\Yahoo!\Common\ymmapi.dll" ["Yahoo! Inc."]
"{81559C35-8464-49F7-BB0E-07A383BEF910}" = "SpywareGuard"
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\SpywareGuard\spywareguard.dll" [null data]
"{1CE2AA40-1317-11D3-9922-00104B0AD431}" = "CA_AntiVirus"
-> {CLSID}\InProcServer32\(Default) = "C:\WINDOWS\avshlext.dll" ["Computer Associates International, Inc."]
"{640167b4-59b0-47a6-b335-a6b3c0695aea}" = "Portable Media Devices"
-> {CLSID}\InProcServer32\(Default) = "C:\WINDOWS\System32\Audiodev.dll" [MS]
"{cc86590a-b60a-48e6-996b-41d25ed39a1e}" = "Portable Media Devices Menu"
-> {CLSID}\InProcServer32\(Default) = "C:\WINDOWS\System32\Audiodev.dll" [MS]
"{596AB062-B4D2-4215-9F74-E9109B0A8153}" = "Previous Versions Property Page"
-> {CLSID}\InProcServer32\(Default) = "C:\WINDOWS\System32\twext.dll" [file not found]
"{9DB7A13C-F208-4981-8353-73CC61AE2783}" = "Previous Versions"
-> {CLSID}\InProcServer32\(Default) = "C:\WINDOWS\System32\twext.dll" [file not found]

HKLM\Software\Microsoft\Windows\CurrentVersion\Explorer\ShellExecuteHooks\
INFECTION WARNING! "{81559C35-8464-49F7-BB0E-07A383BEF910}" = "SpywareGuard"
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\SpywareGuard\spywareguard.dll" [null data]

HKLM\Software\Classes\PROTOCOLS\Filter\
INFECTION WARNING! text/xml\CLSID = "{807553E5-5146-11D5-A672-00B0D022E945}"
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\Common Files\Microsoft Shared\OFFICE11\MSOXMLMF.DLL" [MS]


Group Policies [Description]:
-----------------------------

HKCU\Software\Microsoft\Windows\CurrentVersion\Policies\Explorer\
HIJACK WARNING! "NoBandCustomize"=dword:00000001
[disables toolbar status changes in Internet Explorer|View|Toolbars]


Active Desktop and Wallpaper:
-----------------------------

Active Desktop is disabled at this entry:
HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\ShellState

HKCU\Control Panel\Desktop\
"Wallpaper" = "C:\Documents and Settings\Owner\Local Settings\Application Data\Microsoft\Wallpaper1.bmp"


Enabled Screen Saver:
---------------------

HKCU\Control Panel\Desktop\
"SCRNSAVE.EXE" = "C:\WINDOWS\System32\ssmypics.scr" [MS]


Autostart via AUTORUN.INF on local fixed drives:
------------------------------------------------

D:\
INFECTION WARNING! D:\AUTORUN.INF -> "OPEN=Info.exe folder.htt 480 480" ["XSS"]


Startup items in "Owner" & "All Users" startup folders:
-------------------------------------------------------

C:\Documents and Settings\Owner\Start Menu\Programs\Startup
"SpywareGuard" -> shortcut to: "C:\Program Files\Spywareguard\sgmain.exe" [null data]

C:\Documents and Settings\All Users\Start Menu\Programs\Startup
"HP Digital Imaging Monitor" -> shortcut to: "C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe" ["Hewlett-Packard Co."]
"SBC Self Support Tool" -> shortcut to: "C:\Program Files\SBC Self Support Tool\bin\matcli.exe -boot" ["Motive Communications, Inc."]


Enabled Scheduled Tasks:
------------------------

"Easy Internet Sign-up" -> launches: "C:\Program Files\Easy Internet signup\HPSdpApp.exe /remind" ["Hewlett-Packard"]
"HP Usg Daily" -> launches: "C:\Program Files\HP\{D946675D-1D6C-4dc8-9E0D-B4B8EAA30EAA}\pexpress\hphped05.exe" [empty string]


Winsock2 Service Provider DLLs:
-------------------------------

Namespace Service Providers

HKLM\System\CurrentControlSet\Services\Winsock2\Parameters\NameSpace_Catalog5\Catalog_Entries\ {++}
000000000001\LibraryPath = "%SystemRoot%\System32\mswsock.dll" [MS]
000000000002\LibraryPath = "%SystemRoot%\System32\winrnr.dll" [MS]
000000000003\LibraryPath = "%SystemRoot%\System32\mswsock.dll" [MS]

Transport Service Providers

HKLM\System\CurrentControlSet\Services\Winsock2\Parameters\Protocol_Catalog9\Catalog_Entries\ {++}
0000000000##\PackedCatalogItem (contains) DLL [Company Name], (at) ## range:
C:\WINDOWS\System32\VetRedir.dll ["Computer Associates International, Inc."], 01, 07
%SystemRoot%\system32\mswsock.dll [MS], 02 - 04, 08 - 15
%SystemRoot%\system32\rsvpsp.dll [MS], 05 - 06


Toolbars, Explorer Bars, Extensions:
------------------------------------

Toolbars

HKCU\Software\Microsoft\Internet Explorer\Toolbar\ShellBrowser\
"{B2847E28-5D7D-4DEB-8B67-05D28BCF79F5}" = "HP View" [from CLSID]
-> {CLSID}\InProcServer32\(Default) = "c:\Program Files\HP\Digital Imaging\bin\hpdtlk02.dll" ["Hewlett-Packard Company"]

HKCU\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser\
"{B2847E28-5D7D-4DEB-8B67-05D28BCF79F5}" = "HP View" [from CLSID]
-> {CLSID}\InProcServer32\(Default) = "c:\Program Files\HP\Digital Imaging\bin\hpdtlk02.dll" ["Hewlett-Packard Company"]

"{EF99BD32-C1FB-11D2-892F-0090271D4F88}" = "Yahoo! Companion" [from CLSID]
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\Yahoo!\Companion\Installs\cpn0\ycomp5_6_0_0.dll" ["Yahoo! Inc."]

HKLM\Software\Microsoft\Internet Explorer\Toolbar\
"{EF99BD32-C1FB-11D2-892F-0090271D4F88}" = "Yahoo! Companion" [from CLSID]
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\Yahoo!\Companion\Installs\cpn0\ycomp5_6_0_0.dll" ["Yahoo! Inc."]

Explorer Bars

HKCU\Software\Microsoft\Internet Explorer\Explorer Bars\
{4528BBE0-4E08-11D5-AD55-00010333D0AD}\ = "&Yahoo! Messenger" [from CLSID]
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\Yahoo!\Messenger\yhexbmes.dll" ["Yahoo! Inc."]

HKLM\Software\Microsoft\Internet Explorer\Explorer Bars\
{4528BBE0-4E08-11D5-AD55-00010333D0AD}\ = "&Yahoo! Messenger" [from CLSID]
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\Yahoo!\Messenger\yhexbmes.dll" ["Yahoo! Inc."]

{8F4902B6-6C04-4ADE-8052-AA58578A21BD}\ = "hp view" [from CLSID]
-> {CLSID}\InProcServer32\(Default) = "C:\WINDOWS\System32\Shdocvw.dll" [MS]

Dormant Explorer Bars in "View, Explorer Bar" menu

HKLM\Software\Classes\CLSID\{B2847E28-5D7D-4DEB-8B67-05D28BCF79F5}\ = "HP View"
Implemented Categories\{00021494-0000-0000-C000-000000000046}\ [horizontal bar]
InProcServer32\(Default) = "c:\Program Files\HP\Digital Imaging\bin\hpdtlk02.dll" ["Hewlett-Packard Company"]

HKLM\Software\Classes\CLSID\{FF059E31-CC5A-4E2E-BF3B-96E929D65503}\ = "&Research"
Implemented Categories\{00021493-0000-0000-C000-000000000046}\ [vertical bar]
InProcServer32\(Default) = "C:\PROGRA~1\MICROS~4\OFFICE11\REFIEBAR.DLL" [MS]

Extensions (Tools menu items, main toolbar menu buttons)

HKLM\Software\Microsoft\Internet Explorer\Extensions\
{2D663D1A-8670-49D9-A1A5-4C56B4E14E84}\
"ButtonText" = "Spyware Doctor"
"CLSIDExtension" = "{A1EDC4A1-940F-48E0-8DFD-E38F1D501021}"
-> {CLSID}\InProcServer32\(Default) = "C:\PROGRA~1\SPYDOC~1\SPYWAR~1\tools\iesdpb.dll" ["GuideWorks Pty. Ltd."]


Miscellaneous IE Hijack Points
------------------------------

C:\WINDOWS\INF\IERESET.INF (used to "Reset Web Settings")

Added lines (compared with English-language version):
[Strings]: START_PAGE_URL=http://www.microsoft.com/isapi/redir.dll?prd=ie&pver=6&ar=msnhome

Missing lines (compared with English-language version):
[Strings]: 1 line


Running Services (Display Name, Service Name, Path {Service DLL}):
------------------------------------------------------------------

CAISafe, CAISafe, "C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus\ISafe.exe" ["Computer Associates International, Inc."]
NVIDIA Display Driver Service, NVSvc, "C:\WINDOWS\System32\nvsvc32.exe" ["NVIDIA Corporation"]
TrueVector Internet Monitor, vsmon, "C:\WINDOWS\system32\ZoneLabs\vsmon.exe -service" ["Zone Labs Inc."]
VET Message Service, VETMSGNT, "C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus\VetMsg.exe" ["Computer Associates International, Inc."]
Windows User Mode Driver Framework, UMWdf, "C:\WINDOWS\System32\wdfmgr.exe" [MS]


----------
This report excludes default entries except where indicated.
To see *everywhere* the script checks and *everything* it finds,
launch it from a command prompt or a shortcut with the -all parameter.
----------

error

Your Silent Runners log is clean

Steve

Whilst we appreciate that you may be busy, it has been 14 days or more since we heard from you.

Infections can change and fresh instructions will now need to be given. This topic is now closed, if you still require assistance then please start a new topic in the Malware Removal Forum

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