TCP/IP spooldr malware attack

Much to my chagrin, a well-meaning friend opened one of the stupid, infected eCard attachments, and opened a virtual can of worms on my business laptop. I have run AdAware, a trojan hunter, and AVG, and purged out everything they found (had then already installed on the machine in question). Unfortunately, this problem has left me with no TCP/IP functionality, and I cannot connect to the internet to download any additional software tools, including HJT.

What is the recommended procedure from this point? I am desperate and urgent. Thus far, the people or firms I have contacted for computer repair either know less than I do about this particular problem, or they simply want to charge me to throw in my original system disks. I have no choice but to attack this thing myself, so I am delighted to find this wonderful forum.

Any advice will be SO much appreciated... Help!

kimberli9,
When this happens, you have to download HJT on a computer with Internet access, and save the program or its installer to a flash drive (best?), floppy or CD.

Then plug the removable media (flash drive, etc) into the infected computer, copy the tool or installer to the infected PC, install HJT and run a log. You then copy the log back to the flash drive and use the clean PC to post the log here in the forum.

You are stuck with both downloading tools and posting to threads by using a separate PC until the infected one gets clean enough to communicate on its own.

If you can manage it, post the resulting HJT log back here and I will try to help out.
askey127

This topic is now closed due to inactivity. If you wish it to be reopened, please send us an email to 'admin at malwareremoval.com' with a link to your thread.

If it has been 10 days or more since your last post, and the helper assisting you posted a response to that post to which you did not reply, this topic will not be reopened. If you still require help, please start a new topic and include a fresh HijackThis log and a link to this thread in your new topic.

You can help support this site from this link :
Donations For Malware Removal

Please do not contact us if you are not the topic starter. A valid, working link to the closed topic is required along with the user name used. If the user name does not match the one in the thread linked, the email will be deleted.