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Virtumundo problem, HijackThis log

43 min read

This thread's last reply is from October 20, 2007, 5:08 PM UTC. Software, malware, and removal-tool advice below may be out of date — treat specific steps and download links with caution.

Kirsten
October 14, 2007, 5:11 PM UTC
I got a couple viruses and a Trojan on Wednesday, and while my anti-virus (Sophos) was able to delete them, it keeps reporting that I have Virtumundo. I've tried fixes like VundoFix and VirtumondeBeGone, but they don't find anything. Also, AdAware and Spybot don't find anything either. Here's my log... hopefully someone can tell me what's happening. Thanks in advance!


Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 12:56:35 PM, on 10/14/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16544)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\LEXPPS.EXE
C:\Program Files\a-squared Free\a2service.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Microsoft SQL Server\MSSQL$MICROSOFTBCM\Binn\sqlservr.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\Program Files\Sophos\Sophos Anti-Virus\SAVAdminService.exe
C:\Program Files\Sophos\Remote Management System\ManagementAgentNT.exe
C:\Program Files\Sophos\AutoUpdate\ALsvc.exe
C:\Program Files\Sophos\Remote Management System\RouterNT.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Viewpoint\Common\ViewpointService.exe
C:\WINDOWS\wanmpsvc.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Sophos\AutoUpdate\ALMon.exe
C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell4me.com/myway
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://windowsupdate.microsoft.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.dell4me.com/myway
O2 - BHO: (no name) - {549B5CA7-4A86-11D7-A4DF-000874180BB3} - (no file)
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)
O3 - Toolbar: (no name) - {E0E899AB-F487-11D5-8D29-0050BA6940E3} - (no file)
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [PHIME2002ASync] C:\WINDOWS\System32\IME\TINTLGNT\TINTSETP.EXE /SYNC
O4 - HKLM\..\Run: [PHIME2002A] C:\WINDOWS\System32\IME\TINTLGNT\TINTSETP.EXE /IMEName
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [IMJPMIG8.1] "C:\WINDOWS\IME\imjp8_1\IMJPMIG.EXE" /Spoil /RemAdvDef /Migration32
O4 - HKLM\..\Run: [IMEKRMIG6.1] C:\WINDOWS\ime\imkr6_1\IMEKRMIG.EXE
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [MSPY2002] C:\WINDOWS\System32\IME\PINTLGNT\ImScInst.exe /SYNC
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user')
O4 - Startup: PowerReg Scheduler.exe
O4 - Global Startup: AutoUpdate Monitor.lnk = C:\Program Files\Sophos\AutoUpdate\ALMon.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2\bin\npjpi142.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2\bin\npjpi142.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {1F2F4C9E-6F09-47BC-970D-3C54734667FE} (LSSupCtl Class) - https://www-secure.symantec.com/techsup ... SupCtl.cab
O16 - DPF: {3BFFE033-BF43-11D5-A271-00A024A51325} (iNotes6 Class) - http://vram7.vcu.edu/iNotes6W.cab
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1145593233171
O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} (ActiveDataInfo Class) - https://www-secure.symantec.com/techsup ... mAData.cab
O16 - DPF: {E008A543-CEFB-4559-912F-C27C2B89F13B} (Domino Web Access 7 Control) - http://vram7.vcu.edu/dwa7W.cab
O23 - Service: a-squared Free Service (a2free) - Emsi Software GmbH - C:\Program Files\a-squared Free\a2service.exe
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: Sophos Anti-Virus status reporter (SAVAdminService) - Sophos Plc - C:\Program Files\Sophos\Sophos Anti-Virus\SAVAdminService.exe
O23 - Service: Sophos Anti-Virus (SAVService) - Sophos Plc - C:\Program Files\Sophos\Sophos Anti-Virus\SavService.exe
O23 - Service: Sophos Agent - Sophos Plc - C:\Program Files\Sophos\Remote Management System\ManagementAgentNT.exe
O23 - Service: Sophos AutoUpdate Service - Sophos Plc - C:\Program Files\Sophos\AutoUpdate\ALsvc.exe
O23 - Service: Sophos Message Router - Sophos Plc - C:\Program Files\Sophos\Remote Management System\RouterNT.exe
O23 - Service: Viewpoint Manager Service - Viewpoint Corporation - C:\Program Files\Viewpoint\Common\ViewpointService.exe
O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America Online, Inc. - C:\WINDOWS\wanmpsvc.exe

--
End of file - 6382 bytes
Elrond
October 14, 2007, 6:19 PM UTC
Hi Kirsten

I'm Elrond and I'll be glad to help you with your computer problems.

As an introduction, please note that I am not Superhuman, I do not know everything, but what I do know has taken me years to learn. I am happy to pass on this information to you, but please bear in mind that I am also fallible.

Please only use this topic for your replies on this problem. Do not start another thread.
Please note that the fixes we will use are specific to your problems on this computer and should only be used for this problem on this computer.
These things need to be properly researched and a complete fix for many malware problems can take some time and be spread over a number of posts, so please be patient and try to see it through to the end.


Before we start: Please be aware that removing Malware is a hazardous undertaking. I will take care not to knowingly suggest courses of action that might damage your computer. However it is impossible for me to foresee all interactions that may happen between the software on your computer and those we'll use to clear you of infection, and I cannot guarantee the safety of your system. It is possible that we might encounter situations where the only recourse is to re-format and re-install your operating system, or to necessitate you taking your computer to a repair shop.

In light of this it would be wise for you to back up any files and folders that you don't want to lose before we start.

Please observe these rules while we work:
  • Perform all actions in the order given.
  • If you don't know, stop and ask! Don't keep going on.
  • Please reply to this thread. Do not start a new topic.
  • Stick with it till you're given the all clear.
  • REMEMBER, ABSENCE OF SYMPTOMS DOES NOT MEAN THE INFECTION IS ALL GONE.

If you can do these things, everything should go smoothly.
  • Please note that you should have Administrator rights to perform the fixes. (XP accounts are Administrator by default) Also note that multiple identity PC’s (family PC’s) present a different problem; please tell me if your PC has more than one individual’s setting, but continue with the fix.Please let me know if you are using a computer with multiple accounts, as this can affect the instructions given.

It may be helpful to you to print out or take a copy of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.



Please note that I will be off line for about 26 hours (sundown Friday until nightfall Saturday my local time) every week.


Now that the preliminaries are done with let's start the removal:

Open "HijackThis". Click on "Open Misc.Tool Section".
Use the scroll bar on the right and scroll down to "Open Uninstall Manager". Click it.
On the right you will find "Save List". Click it.
The log that you just saved will appear.
Use "Copy" and "Paste" to add it to your next post.


Download and Run ComboFix
  • Download this file from either of the two below listed places :

    http://download.bleepingcomputer.com/sUBs/ComboFix.exe
    http://www.techsupportforum.com/sectools/ComboFix.exe
  • Then double click combofix.exe & follow the prompts.
  • When finished, it shall produce a log for you. Post that log in your next reply

Note: Do not mouseclick combofix's window whilst it's running. That may cause it to stall


Run a new HijackThis scan and post the log together with the logs from "Uninstall Manager" and ComboFix.
Kirsten
October 14, 2007, 8:21 PM UTC
Elrond: Thank you for your help! Here's the log from "Uninstall Manager."

ABBYY FineReader 5.0 Sprint
Ad-Aware SE Personal
Adobe Flash Player Plugin
AOL Uninstaller (Choose which Products to Remove)
a-squared Free 3.0
Broadcom Management Programs
Business Contact Manager for Outlook 2003
Conexant D850 56K V.9x DFVc Modem
Dell AIO Printer A940
Dell Digital Jukebox Driver
Dell ResourceCD
Dell Solution Center
Dell Support 5.0.0 (766)
Digital Line Detect
Direct Show Ogg Vorbis Filter (remove only)
FaxTools
GTK+ 2.6.2 runtime environment
HijackThis 2.0.2
Hotfix for Windows XP (KB896344)
Hotfix for Windows XP (KB915865)
HP Imaging Device Functions 6.0
HP Photosmart Cameras 6.0
HP Photosmart Premier Software 6.0
HP Software Update
HP Solution Center and Imaging Support Tools 6.0
Intel(R) Extreme Graphics Driver
Internet Explorer Default Page
Java 2 Runtime Environment, SE v1.4.2
Learn2 Player (Uninstall Only)
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1 Hotfix (KB928366)
Microsoft .NET Framework 2.0
Microsoft Base Smart Card Cryptographic Service Provider Package
Microsoft Internationalized Domain Names Mitigation APIs
Microsoft Money 2004
Microsoft Money 2004 System Pack
Microsoft National Language Support Downlevel APIs
Microsoft Office OneNote 2003
Microsoft Office Small Business Edition 2003
Modem Helper
Mozilla Firefox (2.0.0.7)
Mozilla Thunderbird (1.5.0.13)
MSXML 4.0 SP2 (KB927978)
MSXML 4.0 SP2 (KB936181)
NetWaiting
NVIDIA DDS Utilities
NVIDIA Drivers
Opera 9.10
Oregon Trail II
QuickTime
RealPlayer
RegScrubXP 3.25
Risk II
Security Update for CAPICOM (KB931906)
Security Update for CAPICOM (KB931906)
Security Update for Microsoft .NET Framework 2.0 (KB928365)
Security Update for Step By Step Interactive Training (KB898458)
Security Update for Step By Step Interactive Training (KB923723)
Security Update for Windows Internet Explorer 7 (KB928090)
Security Update for Windows Internet Explorer 7 (KB929969)
Security Update for Windows Internet Explorer 7 (KB931768)
Security Update for Windows Internet Explorer 7 (KB933566)
Security Update for Windows Internet Explorer 7 (KB937143)
Security Update for Windows Internet Explorer 7 (KB938127)
Security Update for Windows Internet Explorer 7 (KB939653)
Security Update for Windows Media Player (KB911564)
Security Update for Windows Media Player 10 (KB911565)
Security Update for Windows Media Player 10 (KB917734)
Security Update for Windows Media Player 10 (KB936782)
Security Update for Windows Media Player 6.4 (KB925398)
Security Update for Windows XP (KB883939)
Security Update for Windows XP (KB890046)
Security Update for Windows XP (KB893756)
Security Update for Windows XP (KB896358)
Security Update for Windows XP (KB896422)
Security Update for Windows XP (KB896423)
Security Update for Windows XP (KB896424)
Security Update for Windows XP (KB896428)
Security Update for Windows XP (KB896688)
Security Update for Windows XP (KB899587)
Security Update for Windows XP (KB899588)
Security Update for Windows XP (KB899589)
Security Update for Windows XP (KB899591)
Security Update for Windows XP (KB900725)
Security Update for Windows XP (KB901017)
Security Update for Windows XP (KB901190)
Security Update for Windows XP (KB901214)
Security Update for Windows XP (KB902400)
Security Update for Windows XP (KB903235)
Security Update for Windows XP (KB904706)
Security Update for Windows XP (KB905414)
Security Update for Windows XP (KB905749)
Security Update for Windows XP (KB905915)
Security Update for Windows XP (KB908519)
Security Update for Windows XP (KB908531)
Security Update for Windows XP (KB911562)
Security Update for Windows XP (KB911567)
Security Update for Windows XP (KB911927)
Security Update for Windows XP (KB912812)
Security Update for Windows XP (KB912919)
Security Update for Windows XP (KB913446)
Security Update for Windows XP (KB913580)
Security Update for Windows XP (KB914388)
Security Update for Windows XP (KB914389)
Security Update for Windows XP (KB916281)
Security Update for Windows XP (KB917159)
Security Update for Windows XP (KB917344)
Security Update for Windows XP (KB917422)
Security Update for Windows XP (KB917953)
Security Update for Windows XP (KB918118)
Security Update for Windows XP (KB918439)
Security Update for Windows XP (KB918899)
Security Update for Windows XP (KB919007)
Security Update for Windows XP (KB920213)
Security Update for Windows XP (KB920214)
Security Update for Windows XP (KB920670)
Security Update for Windows XP (KB920683)
Security Update for Windows XP (KB920685)
Security Update for Windows XP (KB921398)
Security Update for Windows XP (KB921503)
Security Update for Windows XP (KB921883)
Security Update for Windows XP (KB922616)
Security Update for Windows XP (KB922760)
Security Update for Windows XP (KB922819)
Security Update for Windows XP (KB923191)
Security Update for Windows XP (KB923414)
Security Update for Windows XP (KB923689)
Security Update for Windows XP (KB923694)
Security Update for Windows XP (KB923980)
Security Update for Windows XP (KB924191)
Security Update for Windows XP (KB924270)
Security Update for Windows XP (KB924496)
Security Update for Windows XP (KB924667)
Security Update for Windows XP (KB925454)
Security Update for Windows XP (KB925486)
Security Update for Windows XP (KB925902)
Security Update for Windows XP (KB926255)
Security Update for Windows XP (KB926436)
Security Update for Windows XP (KB927779)
Security Update for Windows XP (KB927802)
Security Update for Windows XP (KB928255)
Security Update for Windows XP (KB928843)
Security Update for Windows XP (KB929123)
Security Update for Windows XP (KB930178)
Security Update for Windows XP (KB931261)
Security Update for Windows XP (KB931784)
Security Update for Windows XP (KB932168)
Security Update for Windows XP (KB933729)
Security Update for Windows XP (KB935839)
Security Update for Windows XP (KB935840)
Security Update for Windows XP (KB936021)
Security Update for Windows XP (KB938829)
Security Update for Windows XP (KB941202)
SimPE 0.62 (alpha)
Sims 2 Categorizer
Sims2Pack Clean Installer
Sophos Anti-Virus
Sophos AutoUpdate
Sophos Remote Management System
Spybot - Search & Destroy 1.4
The GIMP 2.2.17
The Sims 2
The Sims 2 Family Fun Stuff
The Sims 2 Glamour Life Stuff
The Sims 2 Nightlife
The Sims 2 Open For Business
The Sims 2 Pets
The Sims 2 University
The Simsâ„¢ 2 Bon Voyage
The Simsâ„¢ 2 Seasons
Universal Media Player
Update for Windows XP (KB894391)
Update for Windows XP (KB896727)
Update for Windows XP (KB898461)
Update for Windows XP (KB900485)
Update for Windows XP (KB900930)
Update for Windows XP (KB904942)
Update for Windows XP (KB910437)
Update for Windows XP (KB911280)
Update for Windows XP (KB916595)
Update for Windows XP (KB920872)
Update for Windows XP (KB922582)
Update for Windows XP (KB927891)
Update for Windows XP (KB929338)
Update for Windows XP (KB930916)
Update for Windows XP (KB931836)
Update for Windows XP (KB933360)
Update for Windows XP (KB936357)
Update for Windows XP (KB938828)
Viewpoint Manager (Remove Only)
Viewpoint Media Player
Windows Genuine Advantage v1.3.0254.0
Windows Installer 3.1 (KB893803)
Windows Installer 3.1 (KB893803)
Windows Internet Explorer 7
Windows Media Format Runtime
Windows Media Format SDK Hotfix - KB891122
Windows Media Player 10
Windows XP Hotfix - KB867282
Windows XP Hotfix - KB873333
Windows XP Hotfix - KB873339
Windows XP Hotfix - KB885250
Windows XP Hotfix - KB885835
Windows XP Hotfix - KB885836
Windows XP Hotfix - KB886185
Windows XP Hotfix - KB887472
Windows XP Hotfix - KB887742
Windows XP Hotfix - KB887797
Windows XP Hotfix - KB888113
Windows XP Hotfix - KB888302
Windows XP Hotfix - KB890047
Windows XP Hotfix - KB890175
Windows XP Hotfix - KB890859
Windows XP Hotfix - KB890923
Windows XP Hotfix - KB891781
Windows XP Hotfix - KB893066
Windows XP Hotfix - KB893086
Windows XP Service Pack 2


--------------------------------------

ComboFix log



ComboFix 07-10-12.4 - KirstenE 2007-10-14 15:46:55.1 - NTFSx86
Microsoft Windows XP Professional 5.1.2600.2.1252.1.1033.18.258 [GMT -5:00]
Running from: C:\Documents and Settings\[removed]\Desktop\ComboFix.exe
* Created a new restore point
.

((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.

C:\WINDOWS\system32\drivers\fad.sys

.
((((((((((((((((((((((((( Files Created from 2007-09-14 to 2007-10-14 )))))))))))))))))))))))))))))))
.

2007-10-14 15:46 51,200 --a------ C:\WINDOWS\NirCmd.exe
2007-10-13 18:06 <DIR> d-------- C:\Program Files\a-squared Free
2007-10-13 17:09 582,656 --------- C:\WINDOWS\SYSTEM32\DLLCACHE\rpcrt4.dll
2007-10-12 23:06 <DIR> d-------- C:\Program Files\Trend Micro
2007-10-11 18:55 <DIR> d-------- C:\VundoFix Backups
2007-10-09 06:43 6,465 ---hs---- C:\WINDOWS\SYSTEM32\ycbeg.bak1
2007-10-09 06:36 36,352 --a------ C:\WINDOWS\SYSTEM32\urqoljh.dll
2007-10-07 21:53 <DIR> d-------- C:\Program Files\ETS

.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2007-10-14 03:00 --------- d-----w C:\Program Files\Common Files\Adobe
2007-10-14 02:22 --------- d-----w C:\Program Files\Mozilla Thunderbird
2007-10-13 04:15 --------- d-----w C:\Program Files\Common Files\AOL
2007-10-13 04:15 --------- d-----w C:\Documents and Settings\All Users\Application Data\AOL
2007-10-09 22:30 --------- d-----w C:\Program Files\RegScrubXP
2007-09-12 02:44 107,888 ----a-w C:\WINDOWS\SYSTEM32\CmdLineExt.dll
2007-09-12 02:44 --------- d--h--r C:\Documents and Settings\KirstenE\Application Data\SecuROM
2007-09-12 02:24 --------- d-----w C:\Program Files\EA GAMES
2007-08-21 06:15 683,520 ----a-w C:\WINDOWS\SYSTEM32\inetcomm.dll
2007-08-21 06:15 683,520 ------w C:\WINDOWS\SYSTEM32\DLLCACHE\inetcomm.dll
2007-08-20 10:04 824,832 ----a-w C:\WINDOWS\SYSTEM32\DLLCACHE\wininet.dll
2007-08-20 10:04 671,232 ----a-w C:\WINDOWS\SYSTEM32\DLLCACHE\mstime.dll
2007-08-20 10:04 63,488 ------w C:\WINDOWS\SYSTEM32\DLLCACHE\icardie.dll
2007-08-20 10:04 6,058,496 ------w C:\WINDOWS\SYSTEM32\DLLCACHE\ieframe.dll
2007-08-20 10:04 52,224 ------w C:\WINDOWS\SYSTEM32\DLLCACHE\msfeedsbs.dll
2007-08-20 10:04 477,696 ----a-w C:\WINDOWS\SYSTEM32\DLLCACHE\mshtmled.dll
2007-08-20 10:04 459,264 ------w C:\WINDOWS\SYSTEM32\DLLCACHE\msfeeds.dll
2007-08-20 10:04 44,544 ------w C:\WINDOWS\SYSTEM32\DLLCACHE\iernonce.dll
2007-08-20 10:04 384,512 ------w C:\WINDOWS\SYSTEM32\DLLCACHE\iedkcs32.dll
2007-08-20 10:04 383,488 ------w C:\WINDOWS\SYSTEM32\DLLCACHE\ieapfltr.dll
2007-08-20 10:04 3,584,512 ----a-w C:\WINDOWS\SYSTEM32\DLLCACHE\mshtml.dll
2007-08-20 10:04 27,648 ----a-w C:\WINDOWS\SYSTEM32\DLLCACHE\jsproxy.dll
2007-08-20 10:04 267,776 ------w C:\WINDOWS\SYSTEM32\DLLCACHE\iertutil.dll
2007-08-20 10:04 232,960 ------w C:\WINDOWS\SYSTEM32\DLLCACHE\webcheck.dll
2007-08-20 10:04 230,400 ------w C:\WINDOWS\SYSTEM32\DLLCACHE\ieaksie.dll
2007-08-20 10:04 214,528 ----a-w C:\WINDOWS\SYSTEM32\DLLCACHE\dxtrans.dll
2007-08-20 10:04 193,024 ----a-w C:\WINDOWS\SYSTEM32\DLLCACHE\msrating.dll
2007-08-20 10:04 153,088 ------w C:\WINDOWS\SYSTEM32\DLLCACHE\ieakeng.dll
2007-08-20 10:04 132,608 ----a-w C:\WINDOWS\SYSTEM32\DLLCACHE\extmgr.dll
2007-08-20 10:04 124,928 ------w C:\WINDOWS\SYSTEM32\DLLCACHE\advpack.dll
2007-08-20 10:04 105,984 ------w C:\WINDOWS\SYSTEM32\DLLCACHE\url.dll
2007-08-20 10:04 102,400 ------w C:\WINDOWS\SYSTEM32\DLLCACHE\occache.dll
2007-08-20 10:04 1,152,000 ----a-w C:\WINDOWS\SYSTEM32\DLLCACHE\urlmon.dll
2007-08-19 22:16 --------- d--h--w C:\Program Files\InstallShield Installation Information
2007-08-19 22:16 --------- d-----w C:\Program Files\Microprose
2007-08-17 10:21 625,152 ------w C:\WINDOWS\SYSTEM32\DLLCACHE\iexplore.exe
2007-08-17 10:20 63,488 ------w C:\WINDOWS\SYSTEM32\DLLCACHE\ie4uinit.exe
2007-08-17 10:20 13,824 ------w C:\WINDOWS\SYSTEM32\DLLCACHE\ieudinit.exe
2007-08-17 07:34 161,792 ------w C:\WINDOWS\SYSTEM32\DLLCACHE\ieakui.dll
2007-07-31 00:19 92,504 ----a-w C:\WINDOWS\SYSTEM32\DLLCACHE\cdm.dll
2007-07-31 00:19 92,504 ----a-w C:\WINDOWS\SYSTEM32\cdm.dll
2007-07-31 00:19 549,720 ----a-w C:\WINDOWS\SYSTEM32\wuapi.dll
2007-07-31 00:19 549,720 ----a-w C:\WINDOWS\SYSTEM32\DLLCACHE\wuapi.dll
2007-07-31 00:19 53,080 ----a-w C:\WINDOWS\SYSTEM32\wuauclt.exe
2007-07-31 00:19 53,080 ----a-w C:\WINDOWS\SYSTEM32\DLLCACHE\wuauclt.exe
2007-07-31 00:19 43,352 ----a-w C:\WINDOWS\SYSTEM32\wups2.dll
2007-07-31 00:19 325,976 ----a-w C:\WINDOWS\SYSTEM32\wucltui.dll
2007-07-31 00:19 325,976 ----a-w C:\WINDOWS\SYSTEM32\DLLCACHE\wucltui.dll
2007-07-31 00:19 271,224 ----a-w C:\WINDOWS\SYSTEM32\mucltui.dll
2007-07-31 00:19 207,736 ----a-w C:\WINDOWS\SYSTEM32\muweb.dll
2007-07-31 00:19 203,096 ----a-w C:\WINDOWS\SYSTEM32\wuweb.dll
2007-07-31 00:19 203,096 ----a-w C:\WINDOWS\SYSTEM32\DLLCACHE\wuweb.dll
2007-07-31 00:19 1,712,984 ----a-w C:\WINDOWS\SYSTEM32\wuaueng.dll
2007-07-31 00:19 1,712,984 ----a-w C:\WINDOWS\SYSTEM32\DLLCACHE\wuaueng.dll
2007-07-31 00:18 33,624 ----a-w C:\WINDOWS\SYSTEM32\wups.dll
2007-07-31 00:18 33,624 ----a-w C:\WINDOWS\SYSTEM32\DLLCACHE\wups.dll
2005-09-24 05:49 12,288 ----a-w C:\WINDOWS\Fonts\RandFont.dll
.

((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown

[HKEY_LOCAL_MACHINE\~\Browser Helper Objects\{549B5CA7-4A86-11D7-A4DF-000874180BB3}]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"NvCplDaemon"="C:\WINDOWS\system32\NvCpl.dll" [2005-07-20 21:07]
"PHIME2002ASync"="C:\WINDOWS\System32\IME\TINTLGNT\TINTSETP.exe" [2003-03-31 05:00]
"PHIME2002A"="C:\WINDOWS\System32\IME\TINTLGNT\TINTSETP.exe" [2003-03-31 05:00]
"NvMediaCenter"="C:\WINDOWS\system32\NvMcTray.dll" [2005-07-20 21:07]
"IMJPMIG8.1"="C:\WINDOWS\IME\imjp8_1\IMJPMIG.exe" [2004-08-04 00:31]
"IMEKRMIG6.1"="C:\WINDOWS\ime\imkr6_1\IMEKRMIG.EXE" [2003-03-31 05:00]
"IgfxTray"="C:\WINDOWS\system32\igfxtray.exe" [2005-10-19 07:59]
"HotKeysCmds"="C:\WINDOWS\system32\hkcmd.exe" [2005-10-19 07:59]
"MSPY2002"="C:\WINDOWS\System32\IME\PINTLGNT\ImScInst.exe" [2003-03-31 05:00]

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"ctfmon.exe"="C:\WINDOWS\system32\ctfmon.exe" [2004-08-04 02:56]

C:\Documents and Settings\KirstenE\Start Menu\Programs\Startup\
PowerReg Scheduler.exe [2007-08-19 17:17:54]

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\SAVService]
@="service"

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupfolder\C:^Documents and Settings^All Users^Start Menu^Programs^Startup^Adobe Reader Speed Launch.lnk]
path=C:\Documents and Settings\All Users\Start Menu\Programs\Startup\Adobe Reader Speed Launch.lnk
backup=C:\WINDOWS\pss\Adobe Reader Speed Launch.lnkCommon Startup

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupfolder\C:^Documents and Settings^All Users^Start Menu^Programs^Startup^America Online 9.0 Tray Icon.lnk]
path=C:\Documents and Settings\All Users\Start Menu\Programs\Startup\America Online 9.0 Tray Icon.lnk
backup=C:\WINDOWS\pss\America Online 9.0 Tray Icon.lnkCommon Startup

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupfolder\C:^Documents and Settings^All Users^Start Menu^Programs^Startup^Digital Line Detect.lnk]
path=C:\Documents and Settings\All Users\Start Menu\Programs\Startup\Digital Line Detect.lnk
backup=C:\WINDOWS\pss\Digital Line Detect.lnkCommon Startup

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupfolder\C:^Documents and Settings^All Users^Start Menu^Programs^Startup^HP Digital Imaging Monitor.lnk]
path=C:\Documents and Settings\All Users\Start Menu\Programs\Startup\HP Digital Imaging Monitor.lnk
backup=C:\WINDOWS\pss\HP Digital Imaging Monitor.lnkCommon Startup

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupfolder\C:^Documents and Settings^All Users^Start Menu^Programs^Startup^HP Photosmart Premier Fast Start.lnk]
path=C:\Documents and Settings\All Users\Start Menu\Programs\Startup\HP Photosmart Premier Fast Start.lnk
backup=C:\WINDOWS\pss\HP Photosmart Premier Fast Start.lnkCommon Startup

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupfolder\C:^Documents and Settings^All Users^Start Menu^Programs^Startup^Microsoft Office OneNote 2003 Quick Launch.lnk]
path=C:\Documents and Settings\All Users\Start Menu\Programs\Startup\Microsoft Office OneNote 2003 Quick Launch.lnk
backup=C:\WINDOWS\pss\Microsoft Office OneNote 2003 Quick Launch.lnkCommon Startup

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupfolder\C:^Documents and Settings^KirstenE^Start Menu^Programs^Startup^Microsoft Office OneNote 2003 Quick Launch.lnk]
path=C:\Documents and Settings\KirstenE\Start Menu\Programs\Startup\Microsoft Office OneNote 2003 Quick Launch.lnk
backup=C:\WINDOWS\pss\Microsoft Office OneNote 2003 Quick Launch.lnkStartup

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\Dell AIO Printer A940]
"C:\Program Files\Dell AIO Printer A940\dlbabmgr.exe"

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\DellSupport]
"C:\Program Files\Dell Support\DSAgnt.exe" /startup

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\HostManager]
C:\Program Files\Common Files\AOL\1149655711\ee\AOLSoftware.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\HP Software Update]
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\IPHSend]
C:\Program Files\Common Files\AOL\IPHSend\IPHSend.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\iTunesHelper]
"C:\Program Files\iTunes\iTunesHelper.exe"

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\MSMSGS]
"C:\Program Files\Messenger\msmsgs.exe" /background

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\nwiz]
nwiz.exe /install

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\QuickTime Task]
"C:\Program Files\QuickTime\qttask.exe" -atboottime

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\updateMgr]
"C:\Program Files\Adobe\Acrobat 7.0\Reader\AdobeUpdateManager.exe" AcRdB7_0_8 -reboot 1

R1 SAVOnAccess Control;SAVOnAccess Control;C:\WINDOWS\system32\DRIVERS\savonaccesscontrol.sys
R1 SAVOnAccess Filter;SAVOnAccess Filter;C:\WINDOWS\system32\DRIVERS\savonaccessfilter.sys
S3 SQLAgent$MICROSOFTBCM;SQLAgent$MICROSOFTBCM;C:\Program Files\Microsoft SQL Server\MSSQL$MICROSOFTBCM\Binn\sqlagent.EXE -i MICROSOFTBCM

*Newly Created Service* - CATCHME
.
Contents of the 'Scheduled Tasks' folder
"2007-10-14 17:00:01 C:\WINDOWS\Tasks\Scan for Potentially Unwanted Applications 12pm and 6pm.job"
.
**************************************************************************

catchme 0.3.1169 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2007-10-14 15:52:08
Windows 5.1.2600 Service Pack 2 NTFS

scanning hidden processes ...

scanning hidden autostart entries ...

scanning hidden files ...

**************************************************************************

[HKEY_LOCAL_MACHINE\system\ControlSet001\Services\Sophos Message Router]
"ImagePath"="\"C:\Program Files\Sophos\Remote Management System\RouterNT.exe\" -service -name Router -ORBListenEndpoints iiop://:8193/ssl_port=8194"
.
Completion time: 2007-10-14 15:53:27
.
--- E O F ---


--------------------------------------
HijackThis Log:


Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 4:01:55 PM, on 10/14/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16544)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\LEXPPS.EXE
C:\Program Files\a-squared Free\a2service.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Microsoft SQL Server\MSSQL$MICROSOFTBCM\Binn\sqlservr.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\Program Files\Sophos\Sophos Anti-Virus\SAVAdminService.exe
C:\Program Files\Sophos\Remote Management System\ManagementAgentNT.exe
C:\Program Files\Sophos\AutoUpdate\ALsvc.exe
C:\Program Files\Sophos\Remote Management System\RouterNT.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Viewpoint\Common\ViewpointService.exe
C:\WINDOWS\wanmpsvc.exe
C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Sophos\AutoUpdate\ALMon.exe
C:\WINDOWS\explorer.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://windowsupdate.microsoft.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.dell4me.com/myway
O2 - BHO: (no name) - {549B5CA7-4A86-11D7-A4DF-000874180BB3} - (no file)
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)
O3 - Toolbar: (no name) - {E0E899AB-F487-11D5-8D29-0050BA6940E3} - (no file)
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [PHIME2002ASync] C:\WINDOWS\System32\IME\TINTLGNT\TINTSETP.EXE /SYNC
O4 - HKLM\..\Run: [PHIME2002A] C:\WINDOWS\System32\IME\TINTLGNT\TINTSETP.EXE /IMEName
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [IMJPMIG8.1] "C:\WINDOWS\IME\imjp8_1\IMJPMIG.EXE" /Spoil /RemAdvDef /Migration32
O4 - HKLM\..\Run: [IMEKRMIG6.1] C:\WINDOWS\ime\imkr6_1\IMEKRMIG.EXE
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [MSPY2002] C:\WINDOWS\System32\IME\PINTLGNT\ImScInst.exe /SYNC
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user')
O4 - Startup: PowerReg Scheduler.exe
O4 - Global Startup: AutoUpdate Monitor.lnk = C:\Program Files\Sophos\AutoUpdate\ALMon.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2\bin\npjpi142.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2\bin\npjpi142.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {1F2F4C9E-6F09-47BC-970D-3C54734667FE} (LSSupCtl Class) - https://www-secure.symantec.com/techsup ... SupCtl.cab
O16 - DPF: {3BFFE033-BF43-11D5-A271-00A024A51325} (iNotes6 Class) - http://vram7.vcu.edu/iNotes6W.cab
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1145593233171
O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} (ActiveDataInfo Class) - https://www-secure.symantec.com/techsup ... mAData.cab
O16 - DPF: {E008A543-CEFB-4559-912F-C27C2B89F13B} (Domino Web Access 7 Control) - http://vram7.vcu.edu/dwa7W.cab
O23 - Service: a-squared Free Service (a2free) - Emsi Software GmbH - C:\Program Files\a-squared Free\a2service.exe
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: Sophos Anti-Virus status reporter (SAVAdminService) - Sophos Plc - C:\Program Files\Sophos\Sophos Anti-Virus\SAVAdminService.exe
O23 - Service: Sophos Anti-Virus (SAVService) - Sophos Plc - C:\Program Files\Sophos\Sophos Anti-Virus\SavService.exe
O23 - Service: Sophos Agent - Sophos Plc - C:\Program Files\Sophos\Remote Management System\ManagementAgentNT.exe
O23 - Service: Sophos AutoUpdate Service - Sophos Plc - C:\Program Files\Sophos\AutoUpdate\ALsvc.exe
O23 - Service: Sophos Message Router - Sophos Plc - C:\Program Files\Sophos\Remote Management System\RouterNT.exe
O23 - Service: Viewpoint Manager Service - Viewpoint Corporation - C:\Program Files\Viewpoint\Common\ViewpointService.exe
O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America Online, Inc. - C:\WINDOWS\wanmpsvc.exe

--
End of file - 6280 bytes
Elrond
October 15, 2007, 5:59 PM UTC
Hi Kirsten

I can see that you are running Viewpoint. We usually recomend that you remove the view point programs. This is what they say about themselves.
To provide a satisfying consumer experience and to operate effectively, the Viewpoint Media Player periodically sends information to servers at Viewpoint. Each installation of the Viewpoint Media Player is identifiable to Viewpoint via a Customer Unique Identifier (CUID), an alphanumeric identifier embedded in the Viewpoint Media Player. The Viewpoint Media Player randomly generates the CUID during installation and uses it to indicate a unique installation of the product. A CUID is never connected to a user's name, email address, or other personal contact information. CUIDs are used for the sole purpose of filtering redundant information. Each of these information exchanges occurs anonymously.


To remove Viewpoint please
  1. Click Start>Run type in appwiz.cpl and hit Enter.
  2. Select Viewpoint Manager (Remove Only) if you find it.
  3. Click on the "Add/Remove" button.
  4. If it asks if you really want to remove the program please click Yes
  5. If it gives you more than one option about what to do please chose Remove
  6. Repeat for the following programs.
    Viewpoint Media Player
    * Once the program/s are uninstalled, click on the "OK" button.


Update Java Runtime:

You are using an old version of Java. Sun's Java is sometimes updated in order to eliminate the exploitation of vulnerabilities in an existing version. For this reason, it's extremely important that you keep the program up to date, and also remove the older more vulnerable versions from your system. The most current version of Sun Java is: Java Runtime Environment Version 6 Update 3.
  • Go to http://java.sun.com/javase/downloads/index.jsp
  • Click on the link named Java Runtime Environment (JRE) 6 Update 3
  • Click on the radio button to Accept License Agreement
  • Click on Windows Offline Installation, Multi-language and save the downloaded file to your hard disk
  • Go to Start => Control Panel => Add or Remove Programs
  • Uninstall Java 2 Runtime Environment, SE v1.4.2
  • Reboot your computer
  • Delete the folder C:\Program Files\Java if present
  • Install the new version by running the newly-downloaded file, and follow the on-screen instructions.
  • Reboot your computer


Open HijackThis and click "Do a System Scan Only" or "Scan". Put a check mark by the items that are listed below.
O2 - BHO: (no name) - {549B5CA7-4A86-11D7-A4DF-000874180BB3} - (no file)
O4 - Startup: PowerReg Scheduler.exe
O23 - Service: Viewpoint Manager Service - Viewpoint Corporation - C:\Program Files\Viewpoint\Common\ViewpointService.exe
Close all open windows except HijackThis and then click the "Fix checked" button.
Close HijackThis



Please open Notepad (Start -> Run -> type notepad in the Open field -> OK) and copy and paste the text present inside the code box below: 

File:: 

C:\Program Files\Viewpoint\Common\ViewpointService.exe

C:\Documents and Settings\KirstenE\Start Menu\Programs\Startup\ 

PowerReg Scheduler.exe

C:\WINDOWS\SYSTEM32\ycbeg.bak1



Registry:: 

[-HKEY_LOCAL_MACHINE\~\Browser Helper Objects\{549B5CA7-4A86-11D7-A4DF-000874180BB3}]

[*] Save this as CFScript.txt and change the "Save as type" to "All Files" and place it on your desktop.





[*] Referring to the screenshot above, drag CFScript.txt into ComboFix.exe.
[*] ComboFix will now run a scan on your system. It may reboot your system when it finishes. This is normal.
[*] When finished, it shall produce a log for you. Copy and paste the contents of the log in your next reply.
[/list]

CAUTION: Do not mouse-click ComboFix's window while it is running. That may cause it to stall.



Run a new HijackThis scan and post the log together with the Combofix log.
Kirsten
October 16, 2007, 10:55 AM UTC
Hi, I got as far as this step:

"Elrond" wrote:Open HijackThis and click "Do a System Scan Only" or "Scan". Put a check mark by the items that are listed below.
O2 - BHO: (no name) - {549B5CA7-4A86-11D7-A4DF-000874180BB3} - (no file)
O4 - Startup: PowerReg Scheduler.exe
O23 - Service: Viewpoint Manager Service - Viewpoint Corporation - C:\Program Files\Viewpoint\Common\ViewpointService.exe


ViewpointService.exe doesn't show up in HijackThis. Should I just continue on, or is something wrong?
Elrond
October 16, 2007, 12:11 PM UTC
Sorry :oops: I missed adding that if something is missing just continue with the fix.
Some steps are done so that if some earlier step did not work it will still be removed. Simply insurance that the bad stuff really is gone.
Kirsten
October 17, 2007, 1:56 AM UTC
ComboFix log

ComboFix 07-10-12.4 - KirstenE 2007-10-16 21:37:51.2 - NTFSx86
Microsoft Windows XP Professional 5.1.2600.2.1252.1.1033.18.239 [GMT -5:00]
Running from: C:\Documents and Settings\[removed]\Desktop\ComboFix.exe
Command switches used :: C:\Documents and Settings\KirstenE\Desktop\CFScript.txt
* Created a new restore point

FILE::
C:\Documents and Settings\KirstenE\Start Menu\Programs\Startup\
C:\Program Files\Viewpoint\Common\ViewpointService.exe
C:\WINDOWS\SYSTEM32\ycbeg.bak1
.

((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.

C:\WINDOWS\SYSTEM32\ycbeg.bak1

.
((((((((((((((((((((((((( Files Created from 2007-09-17 to 2007-10-17 )))))))))))))))))))))))))))))))
.

2007-10-16 06:34 <DIR> d-------- C:\Program Files\Java
2007-10-15 22:06 14,603,672 --a------ C:\jre-6u3-windows-i586-p.exe
2007-10-14 15:46 51,200 --a------ C:\WINDOWS\NirCmd.exe
2007-10-13 18:06 <DIR> d-------- C:\Program Files\a-squared Free
2007-10-13 17:09 582,656 --------- C:\WINDOWS\SYSTEM32\DLLCACHE\rpcrt4.dll
2007-10-12 23:06 <DIR> d-------- C:\Program Files\Trend Micro
2007-10-11 18:55 <DIR> d-------- C:\VundoFix Backups
2007-10-09 06:36 36,352 --a------ C:\WINDOWS\SYSTEM32\urqoljh.dll
2007-10-07 21:53 <DIR> d-------- C:\Program Files\ETS

.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2007-10-15 00:59 --------- d-----w C:\Program Files\Mozilla Thunderbird
2007-10-14 03:00 --------- d-----w C:\Program Files\Common Files\Adobe
2007-10-13 04:15 --------- d-----w C:\Program Files\Common Files\AOL
2007-10-13 04:15 --------- d-----w C:\Documents and Settings\All Users\Application Data\AOL
2007-10-09 22:30 --------- d-----w C:\Program Files\RegScrubXP
2007-09-12 02:44 --------- d--h--r C:\Documents and Settings\KirstenE\Application Data\SecuROM
2007-09-12 02:24 --------- d-----w C:\Program Files\EA GAMES
2007-08-19 22:16 --------- d--h--w C:\Program Files\InstallShield Installation Information
2007-08-19 22:16 --------- d-----w C:\Program Files\Microprose
.

((((((((((((((((((((((((((((( snapshot@2007-10-14_15.52.14.85 )))))))))))))))))))))))))))))))))))))))))
.
- 2004-07-14 18:22:31 24,670 ----a-w C:\WINDOWS\SYSTEM32\java.exe
+ 2007-09-25 03:30:28 135,168 ----a-w C:\WINDOWS\SYSTEM32\java.exe
- 2004-07-14 18:22:31 28,768 ----a-w C:\WINDOWS\SYSTEM32\javaw.exe
+ 2007-09-25 03:30:30 135,168 ----a-w C:\WINDOWS\SYSTEM32\javaw.exe
+ 2007-09-25 04:31:42 139,264 ----a-w C:\WINDOWS\SYSTEM32\javaws.exe
+ 2007-10-17 02:28:05 16,384 ----atw C:\WINDOWS\Temp\Perflib_Perfdata_604.dat
+ 2007-10-17 02:29:01 16,384 ----atw C:\WINDOWS\Temp\Perflib_Perfdata_678.dat
.
((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"NvCplDaemon"="C:\WINDOWS\system32\NvCpl.dll" [2005-07-20 21:07]
"PHIME2002ASync"="C:\WINDOWS\System32\IME\TINTLGNT\TINTSETP.exe" [2003-03-31 05:00]
"PHIME2002A"="C:\WINDOWS\System32\IME\TINTLGNT\TINTSETP.exe" [2003-03-31 05:00]
"NvMediaCenter"="C:\WINDOWS\system32\NvMcTray.dll" [2005-07-20 21:07]
"IMJPMIG8.1"="C:\WINDOWS\IME\imjp8_1\IMJPMIG.exe" [2004-08-04 00:31]
"IMEKRMIG6.1"="C:\WINDOWS\ime\imkr6_1\IMEKRMIG.EXE" [2003-03-31 05:00]
"IgfxTray"="C:\WINDOWS\system32\igfxtray.exe" [2005-10-19 07:59]
"HotKeysCmds"="C:\WINDOWS\system32\hkcmd.exe" [2005-10-19 07:59]
"MSPY2002"="C:\WINDOWS\System32\IME\PINTLGNT\ImScInst.exe" [2003-03-31 05:00]
"SunJavaUpdateSched"="C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe" [2007-09-25 01:11]

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"ctfmon.exe"="C:\WINDOWS\system32\ctfmon.exe" [2004-08-04 02:56]

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\SAVService]
@="service"

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupfolder\C:^Documents and Settings^All Users^Start Menu^Programs^Startup^Adobe Reader Speed Launch.lnk]
path=C:\Documents and Settings\All Users\Start Menu\Programs\Startup\Adobe Reader Speed Launch.lnk
backup=C:\WINDOWS\pss\Adobe Reader Speed Launch.lnkCommon Startup

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupfolder\C:^Documents and Settings^All Users^Start Menu^Programs^Startup^America Online 9.0 Tray Icon.lnk]
path=C:\Documents and Settings\All Users\Start Menu\Programs\Startup\America Online 9.0 Tray Icon.lnk
backup=C:\WINDOWS\pss\America Online 9.0 Tray Icon.lnkCommon Startup

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupfolder\C:^Documents and Settings^All Users^Start Menu^Programs^Startup^Digital Line Detect.lnk]
path=C:\Documents and Settings\All Users\Start Menu\Programs\Startup\Digital Line Detect.lnk
backup=C:\WINDOWS\pss\Digital Line Detect.lnkCommon Startup

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupfolder\C:^Documents and Settings^All Users^Start Menu^Programs^Startup^HP Digital Imaging Monitor.lnk]
path=C:\Documents and Settings\All Users\Start Menu\Programs\Startup\HP Digital Imaging Monitor.lnk
backup=C:\WINDOWS\pss\HP Digital Imaging Monitor.lnkCommon Startup

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupfolder\C:^Documents and Settings^All Users^Start Menu^Programs^Startup^HP Photosmart Premier Fast Start.lnk]
path=C:\Documents and Settings\All Users\Start Menu\Programs\Startup\HP Photosmart Premier Fast Start.lnk
backup=C:\WINDOWS\pss\HP Photosmart Premier Fast Start.lnkCommon Startup

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupfolder\C:^Documents and Settings^All Users^Start Menu^Programs^Startup^Microsoft Office OneNote 2003 Quick Launch.lnk]
path=C:\Documents and Settings\All Users\Start Menu\Programs\Startup\Microsoft Office OneNote 2003 Quick Launch.lnk
backup=C:\WINDOWS\pss\Microsoft Office OneNote 2003 Quick Launch.lnkCommon Startup

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupfolder\C:^Documents and Settings^KirstenE^Start Menu^Programs^Startup^Microsoft Office OneNote 2003 Quick Launch.lnk]
path=C:\Documents and Settings\KirstenE\Start Menu\Programs\Startup\Microsoft Office OneNote 2003 Quick Launch.lnk
backup=C:\WINDOWS\pss\Microsoft Office OneNote 2003 Quick Launch.lnkStartup

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\Dell AIO Printer A940]
"C:\Program Files\Dell AIO Printer A940\dlbabmgr.exe"

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\DellSupport]
"C:\Program Files\Dell Support\DSAgnt.exe" /startup

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\HostManager]
C:\Program Files\Common Files\AOL\1149655711\ee\AOLSoftware.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\HP Software Update]
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\IPHSend]
C:\Program Files\Common Files\AOL\IPHSend\IPHSend.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\iTunesHelper]
"C:\Program Files\iTunes\iTunesHelper.exe"

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\MSMSGS]
"C:\Program Files\Messenger\msmsgs.exe" /background

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\nwiz]
nwiz.exe /install

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\QuickTime Task]
"C:\Program Files\QuickTime\qttask.exe" -atboottime

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\updateMgr]
"C:\Program Files\Adobe\Acrobat 7.0\Reader\AdobeUpdateManager.exe" AcRdB7_0_8 -reboot 1

R1 SAVOnAccess Control;SAVOnAccess Control;C:\WINDOWS\system32\DRIVERS\savonaccesscontrol.sys
R1 SAVOnAccess Filter;SAVOnAccess Filter;C:\WINDOWS\system32\DRIVERS\savonaccessfilter.sys
S3 SQLAgent$MICROSOFTBCM;SQLAgent$MICROSOFTBCM;C:\Program Files\Microsoft SQL Server\MSSQL$MICROSOFTBCM\Binn\sqlagent.EXE -i MICROSOFTBCM

.
Contents of the 'Scheduled Tasks' folder
"2007-10-14 23:00:03 C:\WINDOWS\Tasks\Scan for Potentially Unwanted Applications 12pm and 6pm.job"
.
**************************************************************************

catchme 0.3.1169 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2007-10-16 21:42:09
Windows 5.1.2600 Service Pack 2 NTFS

scanning hidden processes ...

scanning hidden autostart entries ...

scanning hidden files ...

**************************************************************************

[HKEY_LOCAL_MACHINE\system\ControlSet001\Services\Sophos Message Router]
"ImagePath"="\"C:\Program Files\Sophos\Remote Management System\RouterNT.exe\" -service -name Router -ORBListenEndpoints iiop://:8193/ssl_port=8194"
.
Completion time: 2007-10-16 21:43:23
C:\ComboFix2.txt ... 2007-10-14 15:53
.
--- E O F ---


--------------------------------------

HijackThis log


Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 9:44:44 PM, on 10/16/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16544)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\LEXPPS.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\a-squared Free\a2service.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Microsoft SQL Server\MSSQL$MICROSOFTBCM\Binn\sqlservr.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\Program Files\Sophos\Sophos Anti-Virus\SAVAdminService.exe
C:\Program Files\Sophos\Remote Management System\ManagementAgentNT.exe
C:\Program Files\Sophos\AutoUpdate\ALsvc.exe
C:\Program Files\Sophos\Remote Management System\RouterNT.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\wanmpsvc.exe
C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Sophos\AutoUpdate\ALMon.exe
C:\WINDOWS\explorer.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://windowsupdate.microsoft.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.dell4me.com/myway
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)
O3 - Toolbar: (no name) - {E0E899AB-F487-11D5-8D29-0050BA6940E3} - (no file)
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [PHIME2002ASync] C:\WINDOWS\System32\IME\TINTLGNT\TINTSETP.EXE /SYNC
O4 - HKLM\..\Run: [PHIME2002A] C:\WINDOWS\System32\IME\TINTLGNT\TINTSETP.EXE /IMEName
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [IMJPMIG8.1] "C:\WINDOWS\IME\imjp8_1\IMJPMIG.EXE" /Spoil /RemAdvDef /Migration32
O4 - HKLM\..\Run: [IMEKRMIG6.1] C:\WINDOWS\ime\imkr6_1\IMEKRMIG.EXE
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [MSPY2002] C:\WINDOWS\System32\IME\PINTLGNT\ImScInst.exe /SYNC
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user')
O4 - Global Startup: AutoUpdate Monitor.lnk = C:\Program Files\Sophos\AutoUpdate\ALMon.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {1F2F4C9E-6F09-47BC-970D-3C54734667FE} (LSSupCtl Class) - https://www-secure.symantec.com/techsup ... SupCtl.cab
O16 - DPF: {3BFFE033-BF43-11D5-A271-00A024A51325} (iNotes6 Class) - http://vram7.vcu.edu/iNotes6W.cab
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1145593233171
O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} (ActiveDataInfo Class) - https://www-secure.symantec.com/techsup ... mAData.cab
O16 - DPF: {E008A543-CEFB-4559-912F-C27C2B89F13B} (Domino Web Access 7 Control) - http://vram7.vcu.edu/dwa7W.cab
O23 - Service: a-squared Free Service (a2free) - Emsi Software GmbH - C:\Program Files\a-squared Free\a2service.exe
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: Sophos Anti-Virus status reporter (SAVAdminService) - Sophos Plc - C:\Program Files\Sophos\Sophos Anti-Virus\SAVAdminService.exe
O23 - Service: Sophos Anti-Virus (SAVService) - Sophos Plc - C:\Program Files\Sophos\Sophos Anti-Virus\SavService.exe
O23 - Service: Sophos Agent - Sophos Plc - C:\Program Files\Sophos\Remote Management System\ManagementAgentNT.exe
O23 - Service: Sophos AutoUpdate Service - Sophos Plc - C:\Program Files\Sophos\AutoUpdate\ALsvc.exe
O23 - Service: Sophos Message Router - Sophos Plc - C:\Program Files\Sophos\Remote Management System\RouterNT.exe
O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America Online, Inc. - C:\WINDOWS\wanmpsvc.exe

--
End of file - 6184 bytes
Elrond
October 17, 2007, 5:26 AM UTC
Hi Kirsten

Go to http://virusscan.jotti.org
Copy the following line into the white textbox:
C:\WINDOWS\SYSTEM32\urqoljh.dll
Click Submit.
Please post the results of this scan to this thread.
--------------------------------

Go to http://www.virustotal.com/en/indexf.html
Copy the following line into the white textbox:
C:\WINDOWS\SYSTEM32\urqoljh.dll
Click Send.
Please post the results of this scan to this thread.
---------------------------------

Run CCleaner
CCleaner will remove everything from the temp/temporary folders but please note that it will not make back ups!
Download CCleaner Slim from http://www.ccleaner.com/download/builds ... ading-slim
  • Before first use, select Options > Advanced and UNCHECK Only delete files in Windows Temp folder older than 48 hours
  • Then select the items you wish to clean up.
    • In the Windows Tab:
      • Clean all entries in the Internet Explorer section except Cookies
      • Clean all the entries in the Windows Explorer section
      • Clean all entries in the System section
      • Clean all entries in the Advanced section
      • Clean any others that you choose
    • In the Applications Tab:
      • Clean all except cookies in the Firefox/Mozilla section if you use it
      • Clean all except cookies in the Opera section if you use it
      • Clean Sun Java in the Internet Section
      • Clean any others that you choose
  • Click the Run Cleaner button.
  • A pop up box will appear advising this process will permanently delete files from your system.
  • Click OK and it will scan and clean your system.
  • Click exit when done.
  • If it asks you to reboot at the end, click NO

CCleaner should be run with the above settings for each User Account!
---------------------------------

AVG Anti-Spyware:

Download the trial version of AVG Anti-Spyware from here and install it. When the program has been installed, and you click the Finish button, AVG Anti-Spyware will open. Do not run a scan yet.

If the program does not automatically update itself during installation, or you are unsure whether it has done so, please do the following:
  • Click the Update icon at the top and under Manual Update click the Start update button.
  • The program will either update or inform you that no update was available.
  • It is essential that you get the update - keep trying until successful.
You will need to change the following settings:
  • Click the Shield icon at the top and under Resident shield is... click active. This should now change to inactive.
  • Click the Update icon and untick the automatic update option.
  • Click on Scanner on the toolbar.
  • Click on the Settings tab.
    • Under How to act? - make sure that Quarantine is selected.
    • Under How to scan? - All checkboxes should be ticked.
    • Under Possibly unwanted software - All checkboxes should be ticked.
    • Under Reports - Select Do not automatically generate reports.
    • Under What to scan? - Select Scan every file.
You can now close AVG Anti-Spyware. Do not scan yet.

---------------------------------------------------

Boot to Safe Mode.

You will need to reboot your computer into Safe Mode for the next steps. It would be a good idea for you to print these instructions, as you will not have access to the internet.

Important: If you have an always on connection to the internet, physically disconnect that connection until you are finished with Safe Mode and have rebooted back into normal mode. I suggest that you print out these instructions.
  • Restart your computer.
  • Continually tap the F8 button as your computer is booting (a menu appears).
  • Use up-arrow key to select Safe Mode and press Enter.
------------------------------------------------

Run AVG Anti-Spyware:

Close all open windows and then start AVG Anti-Spyware, which you downloaded earlier
  • Click on Scanner on the toolbar.
  • Click on Complete System Scan to start the scan process.
  • Let the program scan your computer.
  • When the scan has finished, follow the instructions below:
    • Make sure that Set all elements to: shows Quarantine
    • Important: Click on the Apply all Actions button (*** This must done before saving the report ***)
    • When the program has finished, it will display the message All actions have been applied.
    • Then click the Save Scan Report button.
    • Click the Save Report as button.
    • Save the report to your Desktop.
  • Right-click the AVG Tray Icon and select Exit.
------------------------------------------


Go here to run an online scannner from Kaspersky.
  • Click on "Kaspersky Online Scanner"
  • A new smaller window will pop up. Press on "Accept". After reading the contents.
  • Now Kaspersky will update the anti-virus database. Let it run.
  • Click on "Next">"Scan Settings", and make sure the database is set to "extended". And check both the scan options. Then click OK.
  • Then click on "My Computer", and the scan will start.
  • Once finished, save the log as "KAV.txt" to the desktop.
---------------------------------------------


Please run a new HijackThis scan and post the log together with the results from Jotti and Virustotal and the logs from AVG AntiSpyware and Kaspersky.
Kirsten
October 17, 2007, 4:24 PM UTC
I'm sorry, I'm having problems with Safe Mode. I'm not sure what I'm doing wrong... I'm following instructions one-by-one. Here's what's happening:

-When I select "Safe Mode" on the menu, it makes me select an operating system (Windows XP Professional) before I can continue.

-A list of random .sys files fill up the screen for about 15 seconds. It looks like this: multi(0)disk(0)rdisk(0)partition(2)\WINDOWS\System32\Drivers\random.sys

-Then an image with the following text appears and remains on screen indefinitely.
Out of Frequency Range
Attention
Out of range
H:29.2KHz V:55.8Hz
Elrond
October 17, 2007, 4:42 PM UTC
There is something odd going on. The list of odd entries is OK but that last entry is odd.

While I research that please run the AVG Antivirus skip the part about Safe Mode.
Kirsten
October 18, 2007, 1:59 AM UTC
Sorry for the delay... here are all of the logs.


Jotti Log

Service load:
0% 100%
File: urqoljh.dll
Status:
INFECTED/MALWARE
MD5: 49f327886e83c2bd0c4bd74780a3606b
Packers detected: -
Bit9 reports: Not analyzed yet (more info)

Scanner results
Scan taken on 17 Oct 2007 10:33:00 (GMT)
A-Squared
Found nothing
AntiVir
Found TR/Dldr.Agent.dpq
ArcaVir
Found nothing
Avast
Found nothing
AVG Antivirus
Found Lop.3.B
BitDefender
Found nothing
ClamAV
Found nothing
CPsecure
Found nothing
Dr.Web
Found nothing
F-Prot Antivirus
Found nothing
F-Secure Anti-Virus
Found Trojan-Downloader.Win32.Agent.dpq
Fortinet
Found Vundo!tr
Kaspersky Anti-Virus
Found Trojan-Downloader.Win32.Agent.dpq
NOD32
Found probably a variant of Win32/TrojanDownloader.Agent (probable variant)
Norman Virus Control
Found Vundo.gen42
Panda Antivirus
Found Trj/Agent.GQA
Rising Antivirus
Found nothing
Sophos Antivirus
Found nothing
VirusBuster
Found nothing
VBA32
Found Trojan-Downloader.Win32.Agent.dpq

Last file scanned at least one scanner reported something about: VLAuto-Crack.rar (MD5: 25aa8033d605681a6caf2983226404b2, size: 25681 bytes), detected by:

Scanner Malware name
A-Squared X
AntiVir TR/VB.NII.5
ArcaVir X
Avast Win32:VB-EWM
AVG Antivirus X
BitDefender Trojan.VB.NII
ClamAV Hacktool.Crack
CPsecure W32.Hidrag.A
Dr.Web X
F-Prot Antivirus X
F-Secure Anti-Virus X
Fortinet X
Kaspersky Anti-Virus X
NOD32 X
Norman Virus Control X
Panda Antivirus X
Rising Antivirus X
Sophos Antivirus X
VirusBuster X
VBA32 X

--------------------------------------

VirusTotal Log

File urqoljh.dll received on 10.17.2007 12:43:06 (CET)
Current status: Loading ... queued waiting scanning finished NOT FOUND STOPPED
Result: 16/32 (50%)

Antivirus Version Last Update Result
AhnLab-V3 2007.10.17.1 2007.10.17 -
AntiVir 7.6.0.23 2007.10.17 TR/Dldr.Agent.dpq
Authentium 4.93.8 2007.10.17 -
Avast 4.7.1051.0 2007.10.17 -
AVG 7.5.0.488 2007.10.16 Lop.3.B
BitDefender 7.2 2007.10.17 -
CAT-QuickHeal 9.00 2007.10.16 -
ClamAV 0.91.2 2007.10.16 -
DrWeb 4.44.0.09170 2007.10.17 -
eSafe 7.0.15.0 2007.10.15 Win32.Agent.dpq
eTrust-Vet 31.2.5216 2007.10.17 -
Ewido 4.0 2007.10.16 -
FileAdvisor 1 2007.10.17 -
Fortinet 3.11.0.0 2007.10.17 Vundo!tr
F-Prot 4.3.2.48 2007.10.17 -
F-Secure 6.70.13030.0 2007.10.17 Trojan-Downloader.Win32.Agent.dpq
Ikarus T3.1.1.12 2007.10.17 Trojan-Downloader.Win32.Agent.dpq
Kaspersky 7.0.0.125 2007.10.17 Trojan-Downloader.Win32.Agent.dpq
McAfee 5142 2007.10.16 Vundo
Microsoft 1.2908 2007.10.16 -
NOD32v2 2596 2007.10.17 probably a variant of Win32/TrojanDownloader.Agent
Norman 5.80.02 2007.10.16 Vundo.gen42
Panda 9.0.0.4 2007.10.16 Trj/Agent.GQA
Prevx1 V2 2007.10.17 -
Rising 19.45.22.00 2007.10.17 -
Sophos 4.22.0 2007.10.17 Virtumundo
Sunbelt 2.2.907.0 2007.10.16 Trojan-Downloader.Win32.Agent.dpq
Symantec 10 2007.10.17 Trojan.Vundo
TheHacker 6.2.8.096 2007.10.17 -
VBA32 3.12.2.4 2007.10.17 Trojan-Downloader.Win32.Agent.dpq
VirusBuster 4.3.26:9 2007.10.16 -
Webwasher-Gateway 6.6.1 2007.10.17 Trojan.Dldr.Agent.dpq

Additional information
File size: 36352 bytes
MD5: 49f327886e83c2bd0c4bd74780a3606b
SHA1: 1a3de440e763cc4c671dd3e8d57e96193a2f6a79


--------------------------------------

AVG Log

---------------------------------------------------------
AVG Anti-Spyware - Scan Report
---------------------------------------------------------

+ Created at: 3:41:45 PM 10/17/2007

+ Scan result:



:mozilla.12:C:\Documents and Settings\KirstenE\Application Data\Mozilla\Firefox\Profiles\9yiqdgbe.default\cookies.txt -> TrackingCookie.Netflame : Cleaned.


::Report end


--------------------------------------

Kaspersky Log

-------------------------------------------------------------------------------
KASPERSKY ONLINE SCANNER REPORT
Wednesday, October 17, 2007 7:50:24 PM
Operating System: Microsoft Windows XP Professional, Service Pack 2 (Build 2600)
Kaspersky Online Scanner version: 5.0.98.0
Kaspersky Anti-Virus database last update: 17/10/2007
Kaspersky Anti-Virus database records: 437468
-------------------------------------------------------------------------------

Scan Settings:
Scan using the following antivirus database: extended
Scan Archives: true
Scan Mail Bases: true

Scan Target - My Computer:
A:\
C:\
D:\

Scan Statistics:
Total number of scanned objects: 115178
Number of viruses found: 1
Number of infected objects: 2
Number of suspicious objects: 0
Duration of the scan process: 02:22:25

Infected Object Name / Virus Name / Last Action
C:\Documents and Settings\All Users\Application Data\Microsoft\Network\Downloader\qmgr0.dat Object is locked skipped
C:\Documents and Settings\All Users\Application Data\Microsoft\Network\Downloader\qmgr1.dat Object is locked skipped
C:\Documents and Settings\All Users\Application Data\Sophos\Sophos Anti-Virus\Config\interchk.chk Object is locked skipped
C:\Documents and Settings\All Users\Application Data\Sophos\Sophos Anti-Virus\logs\SAV.txt Object is locked skipped
C:\Documents and Settings\KirstenE\Cookies\index.dat Object is locked skipped
C:\Documents and Settings\KirstenE\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat Object is locked skipped
C:\Documents and Settings\KirstenE\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat.LOG Object is locked skipped
C:\Documents and Settings\KirstenE\Local Settings\History\History.IE5\index.dat Object is locked skipped
C:\Documents and Settings\KirstenE\Local Settings\Temp\Perflib_Perfdata_c4.dat Object is locked skipped
C:\Documents and Settings\KirstenE\Local Settings\Temporary Internet Files\AntiPhishing\B3BB5BBA-E7D5-40AB-A041-A5B1C0B26C8F.dat Object is locked skipped
C:\Documents and Settings\KirstenE\Local Settings\Temporary Internet Files\Content.IE5\index.dat Object is locked skipped
C:\Documents and Settings\KirstenE\ntuser.dat Object is locked skipped
C:\Documents and Settings\KirstenE\ntuser.dat.LOG Object is locked skipped
C:\Documents and Settings\LocalService\Cookies\INDEX.DAT Object is locked skipped
C:\Documents and Settings\LocalService\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat Object is locked skipped
C:\Documents and Settings\LocalService\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat.LOG Object is locked skipped
C:\Documents and Settings\LocalService\Local Settings\History\History.IE5\INDEX.DAT Object is locked skipped
C:\Documents and Settings\LocalService\Local Settings\Temporary Internet Files\Content.IE5\INDEX.DAT Object is locked skipped
C:\Documents and Settings\LocalService\NTUSER.DAT Object is locked skipped
C:\Documents and Settings\LocalService\ntuser.dat.LOG Object is locked skipped
C:\Documents and Settings\NetworkService\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat Object is locked skipped
C:\Documents and Settings\NetworkService\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat.LOG Object is locked skipped
C:\Documents and Settings\NetworkService\NTUSER.DAT Object is locked skipped
C:\Documents and Settings\NetworkService\ntuser.dat.LOG Object is locked skipped
C:\Program Files\Microsoft SQL Server\MSSQL$MICROSOFTBCM\Data\master.mdf Object is locked skipped
C:\Program Files\Microsoft SQL Server\MSSQL$MICROSOFTBCM\Data\mastlog.ldf Object is locked skipped
C:\Program Files\Microsoft SQL Server\MSSQL$MICROSOFTBCM\Data\model.mdf Object is locked skipped
C:\Program Files\Microsoft SQL Server\MSSQL$MICROSOFTBCM\Data\modellog.ldf Object is locked skipped
C:\Program Files\Microsoft SQL Server\MSSQL$MICROSOFTBCM\Data\tempdb.mdf Object is locked skipped
C:\Program Files\Microsoft SQL Server\MSSQL$MICROSOFTBCM\Data\templog.ldf Object is locked skipped
C:\Program Files\Microsoft SQL Server\MSSQL$MICROSOFTBCM\LOG\ERRORLOG Object is locked skipped
C:\Program Files\Sophos\Remote Management System\Agent\Logs\Agent-20071017-171002.log Object is locked skipped
C:\Program Files\Sophos\Remote Management System\Router\Logs\Router-20071017-171004.log Object is locked skipped
C:\System Volume Information\_restore{CCA15F78-7193-4CA6-8115-2B570DD6546C}\RP1157\A0242560.dll Infected: Trojan-Downloader.Win32.Agent.dpq skipped
C:\System Volume Information\_restore{CCA15F78-7193-4CA6-8115-2B570DD6546C}\RP1168\change.log Object is locked skipped
C:\WINDOWS\Debug\PASSWD.LOG Object is locked skipped
C:\WINDOWS\ModemLog_Conexant D850 56K V.9x DFVc Modem.txt Object is locked skipped
C:\WINDOWS\SchedLgU.Txt Object is locked skipped
C:\WINDOWS\SoftwareDistribution\ReportingEvents.log Object is locked skipped
C:\WINDOWS\Sti_Trace.log Object is locked skipped
C:\WINDOWS\SYSTEM32\CatRoot2\edb.log Object is locked skipped
C:\WINDOWS\SYSTEM32\CatRoot2\tmp.edb Object is locked skipped
C:\WINDOWS\SYSTEM32\CONFIG\AppEvent.Evt Object is locked skipped
C:\WINDOWS\SYSTEM32\CONFIG\DEFAULT Object is locked skipped
C:\WINDOWS\SYSTEM32\CONFIG\DEFAULT.LOG Object is locked skipped
C:\WINDOWS\SYSTEM32\CONFIG\Internet.evt Object is locked skipped
C:\WINDOWS\SYSTEM32\CONFIG\SAM Object is locked skipped
C:\WINDOWS\SYSTEM32\CONFIG\SAM.LOG Object is locked skipped
C:\WINDOWS\SYSTEM32\CONFIG\SecEvent.Evt Object is locked skipped
C:\WINDOWS\SYSTEM32\CONFIG\SECURITY Object is locked skipped
C:\WINDOWS\SYSTEM32\CONFIG\SECURITY.LOG Object is locked skipped
C:\WINDOWS\SYSTEM32\CONFIG\SOFTWARE Object is locked skipped
C:\WINDOWS\SYSTEM32\CONFIG\SOFTWARE.LOG Object is locked skipped
C:\WINDOWS\SYSTEM32\CONFIG\SysEvent.Evt Object is locked skipped
C:\WINDOWS\SYSTEM32\CONFIG\SYSTEM Object is locked skipped
C:\WINDOWS\SYSTEM32\CONFIG\SYSTEM.LOG Object is locked skipped
C:\WINDOWS\SYSTEM32\H323LOG.TXT Object is locked skipped
C:\WINDOWS\SYSTEM32\urqoljh.dll Infected: Trojan-Downloader.Win32.Agent.dpq skipped
C:\WINDOWS\SYSTEM32\WBEM\Repository\FS\INDEX.BTR Object is locked skipped
C:\WINDOWS\SYSTEM32\WBEM\Repository\FS\INDEX.MAP Object is locked skipped
C:\WINDOWS\SYSTEM32\WBEM\Repository\FS\MAPPING.VER Object is locked skipped
C:\WINDOWS\SYSTEM32\WBEM\Repository\FS\MAPPING1.MAP Object is locked skipped
C:\WINDOWS\SYSTEM32\WBEM\Repository\FS\MAPPING2.MAP Object is locked skipped
C:\WINDOWS\SYSTEM32\WBEM\Repository\FS\OBJECTS.DATA Object is locked skipped
C:\WINDOWS\SYSTEM32\WBEM\Repository\FS\OBJECTS.MAP Object is locked skipped
C:\WINDOWS\Temp\Perflib_Perfdata_754.dat Object is locked skipped
C:\WINDOWS\Temp\Perflib_Perfdata_ec.dat Object is locked skipped
C:\WINDOWS\WIADEBUG.LOG Object is locked skipped
C:\WINDOWS\WIASERVC.LOG Object is locked skipped
C:\WINDOWS\WindowsUpdate.log Object is locked skipped

Scan process completed.


--------------------------------------

HijackThis Log


Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 9:43:49 PM, on 10/17/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16544)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\LEXPPS.EXE
C:\Program Files\a-squared Free\a2service.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Microsoft SQL Server\MSSQL$MICROSOFTBCM\Binn\sqlservr.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\Program Files\Sophos\Sophos Anti-Virus\SAVAdminService.exe
C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe
C:\Program Files\Sophos\Remote Management System\ManagementAgentNT.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Sophos\AutoUpdate\ALMon.exe
C:\Program Files\Sophos\AutoUpdate\ALsvc.exe
C:\Program Files\Sophos\Remote Management System\RouterNT.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\wanmpsvc.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://windowsupdate.microsoft.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.dell4me.com/myway
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)
O3 - Toolbar: (no name) - {E0E899AB-F487-11D5-8D29-0050BA6940E3} - (no file)
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [PHIME2002ASync] C:\WINDOWS\System32\IME\TINTLGNT\TINTSETP.EXE /SYNC
O4 - HKLM\..\Run: [PHIME2002A] C:\WINDOWS\System32\IME\TINTLGNT\TINTSETP.EXE /IMEName
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [IMJPMIG8.1] "C:\WINDOWS\IME\imjp8_1\IMJPMIG.EXE" /Spoil /RemAdvDef /Migration32
O4 - HKLM\..\Run: [IMEKRMIG6.1] C:\WINDOWS\ime\imkr6_1\IMEKRMIG.EXE
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [MSPY2002] C:\WINDOWS\System32\IME\PINTLGNT\ImScInst.exe /SYNC
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe"
O4 - HKLM\..\Run: [!AVG Anti-Spyware] "C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe" /minimized
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user')
O4 - Global Startup: AutoUpdate Monitor.lnk = C:\Program Files\Sophos\AutoUpdate\ALMon.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {0EB0E74A-2A76-4AB3-A7FB-9BD8C29F7F75} (CKAVWebScan Object) - http://www.kaspersky.com/kos/english/ka ... nicode.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {1F2F4C9E-6F09-47BC-970D-3C54734667FE} (LSSupCtl Class) - https://www-secure.symantec.com/techsup ... SupCtl.cab
O16 - DPF: {3BFFE033-BF43-11D5-A271-00A024A51325} (iNotes6 Class) - http://vram7.vcu.edu/iNotes6W.cab
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1145593233171
O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} (ActiveDataInfo Class) - https://www-secure.symantec.com/techsup ... mAData.cab
O16 - DPF: {E008A543-CEFB-4559-912F-C27C2B89F13B} (Domino Web Access 7 Control) - http://vram7.vcu.edu/dwa7W.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{7A82451C-0BC4-4B13-8808-F7AA7EBFCD70}: NameServer = 64.136.173.4 64.136.164.76
O17 - HKLM\System\CS1\Services\Tcpip\..\{7A82451C-0BC4-4B13-8808-F7AA7EBFCD70}: NameServer = 64.136.173.4 64.136.164.76
O23 - Service: a-squared Free Service (a2free) - Emsi Software GmbH - C:\Program Files\a-squared Free\a2service.exe
O23 - Service: AVG Anti-Spyware Guard - GRISOFT s.r.o. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: Sophos Anti-Virus status reporter (SAVAdminService) - Sophos Plc - C:\Program Files\Sophos\Sophos Anti-Virus\SAVAdminService.exe
O23 - Service: Sophos Anti-Virus (SAVService) - Sophos Plc - C:\Program Files\Sophos\Sophos Anti-Virus\SavService.exe
O23 - Service: Sophos Agent - Sophos Plc - C:\Program Files\Sophos\Remote Management System\ManagementAgentNT.exe
O23 - Service: Sophos AutoUpdate Service - Sophos Plc - C:\Program Files\Sophos\AutoUpdate\ALsvc.exe
O23 - Service: Sophos Message Router - Sophos Plc - C:\Program Files\Sophos\Remote Management System\RouterNT.exe
O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America Online, Inc. - C:\WINDOWS\wanmpsvc.exe

--
End of file - 6929 bytes
Elrond
October 18, 2007, 7:26 AM UTC
Hi Kirsten

It starts looking good. A few more things to do and then I will give you the address of a Web-site that are specialized in non-malware computer problems. The message that you got when you tried to get into Safe Mode has to do with your monitor and its settings.



Please open Notepad (Start -> Run -> type notepad in the Open field -> OK) and copy and paste the text present inside the code box below: 

File:: 

C:\WINDOWS\SYSTEM32\urqoljh.dll

[*] Save this as CFScript.txt and change the "Save as type" to "All Files" and place it on your desktop.





[*] Referring to the screenshot above, drag CFScript.txt into ComboFix.exe.
[*] ComboFix will now run a scan on your system. It may reboot your system when it finishes. This is normal.
[*] When finished, it shall produce a log for you. Copy and paste the contents of the log in your next reply.
[/list]

CAUTION: Do not mouse-click ComboFix's window while it is running. That may cause it to stall.

Post the log and please tell me how your computer runs now. If nothing special happens we should soon be finished.
Kirsten
October 18, 2007, 6:34 PM UTC
Hi, my computer seems to be running okay. Nothing unusual has happened. Here's the ComboFix log.


ComboFix 07-10-12.4 - KirstenE 2007-10-18 13:48:49.3 - NTFSx86
Microsoft Windows XP Professional 5.1.2600.2.1252.1.1033.18.267 [GMT -5:00]
Running from: C:\Documents and Settings\[removed]\Desktop\ComboFix.exe
Command switches used :: C:\Documents and Settings\KirstenE\Desktop\CFScript.txt
* Created a new restore point

FILE::
C:\WINDOWS\SYSTEM32\urqoljh.dll
.

((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.

C:\WINDOWS\SYSTEM32\urqoljh.dll

.
((((((((((((((((((((((((( Files Created from 2007-09-18 to 2007-10-18 )))))))))))))))))))))))))))))))
.

2007-10-17 16:15 <DIR> d-------- C:\WINDOWS\SYSTEM32\Kaspersky Lab
2007-10-17 16:15 <DIR> d-------- C:\Documents and Settings\All Users\Application Data\Kaspersky Lab
2007-10-17 07:43 <DIR> d-------- C:\Documents and Settings\KirstenE\Application Data\Grisoft
2007-10-17 07:43 <DIR> d-------- C:\Documents and Settings\All Users\Application Data\Grisoft
2007-10-17 07:43 10,872 --a------ C:\WINDOWS\SYSTEM32\DRIVERS\AvgAsCln.sys
2007-10-17 06:52 <DIR> d-------- C:\Program Files\CCleaner
2007-10-16 06:34 <DIR> d-------- C:\Program Files\Java
2007-10-15 22:06 14,603,672 --a------ C:\jre-6u3-windows-i586-p.exe
2007-10-14 15:46 51,200 --a------ C:\WINDOWS\NirCmd.exe
2007-10-13 18:06 <DIR> d-------- C:\Program Files\a-squared Free
2007-10-13 17:09 582,656 --------- C:\WINDOWS\SYSTEM32\DLLCACHE\rpcrt4.dll
2007-10-12 23:06 <DIR> d-------- C:\Program Files\Trend Micro
2007-10-11 18:55 <DIR> d-------- C:\VundoFix Backups
2007-10-07 21:53 <DIR> d-------- C:\Program Files\ETS

.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2007-10-18 18:45 --------- d-----w C:\Program Files\Mozilla Thunderbird
2007-10-17 11:56 --------- d-----w C:\Documents and Settings\All Users\Application Data\Spybot - Search & Destroy
2007-10-14 03:00 --------- d-----w C:\Program Files\Common Files\Adobe
2007-10-13 04:15 --------- d-----w C:\Program Files\Common Files\AOL
2007-10-13 04:15 --------- d-----w C:\Documents and Settings\All Users\Application Data\AOL
2007-10-09 22:30 --------- d-----w C:\Program Files\RegScrubXP
2007-09-12 02:44 --------- d--h--r C:\Documents and Settings\KirstenE\Application Data\SecuROM
2007-09-12 02:24 --------- d-----w C:\Program Files\EA GAMES
2007-08-19 22:16 --------- d--h--w C:\Program Files\InstallShield Installation Information
2007-08-19 22:16 --------- d-----w C:\Program Files\Microprose
.

((((((((((((((((((((((((((((( snapshot@2007-10-14_15.52.14.85 )))))))))))))))))))))))))))))))))))))))))
.
- 2004-07-14 18:22:31 24,670 ----a-w C:\WINDOWS\SYSTEM32\java.exe
+ 2007-09-25 03:30:28 135,168 ----a-w C:\WINDOWS\SYSTEM32\java.exe
- 2004-07-14 18:22:31 28,768 ----a-w C:\WINDOWS\SYSTEM32\javaw.exe
+ 2007-09-25 03:30:30 135,168 ----a-w C:\WINDOWS\SYSTEM32\javaw.exe
+ 2007-09-25 04:31:42 139,264 ----a-w C:\WINDOWS\SYSTEM32\javaws.exe
+ 2005-05-24 17:27:16 213,048 ----a-w C:\WINDOWS\SYSTEM32\Kaspersky Lab\Kaspersky Online Scanner\kavss.dll
+ 2007-08-29 20:47:20 94,208 ----a-w C:\WINDOWS\SYSTEM32\Kaspersky Lab\Kaspersky Online Scanner\kavuninstall.exe
+ 2007-08-29 20:49:54 950,272 ----a-w C:\WINDOWS\SYSTEM32\Kaspersky Lab\Kaspersky Online Scanner\kavwebscan.dll
+ 2007-10-18 18:55:00 16,384 ----atw C:\WINDOWS\Temp\Perflib_Perfdata_630.dat
+ 2007-10-18 18:55:41 16,384 ----atw C:\WINDOWS\Temp\Perflib_Perfdata_69c.dat
.
((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"NvCplDaemon"="C:\WINDOWS\system32\NvCpl.dll" [2005-07-20 21:07]
"PHIME2002ASync"="C:\WINDOWS\System32\IME\TINTLGNT\TINTSETP.exe" [2003-03-31 05:00]
"PHIME2002A"="C:\WINDOWS\System32\IME\TINTLGNT\TINTSETP.exe" [2003-03-31 05:00]
"NvMediaCenter"="C:\WINDOWS\system32\NvMcTray.dll" [2005-07-20 21:07]
"IMJPMIG8.1"="C:\WINDOWS\IME\imjp8_1\IMJPMIG.exe" [2004-08-04 00:31]
"IMEKRMIG6.1"="C:\WINDOWS\ime\imkr6_1\IMEKRMIG.EXE" [2003-03-31 05:00]
"IgfxTray"="C:\WINDOWS\system32\igfxtray.exe" [2005-10-19 07:59]
"HotKeysCmds"="C:\WINDOWS\system32\hkcmd.exe" [2005-10-19 07:59]
"MSPY2002"="C:\WINDOWS\System32\IME\PINTLGNT\ImScInst.exe" [2003-03-31 05:00]
"SunJavaUpdateSched"="C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe" [2007-09-25 01:11]
"!AVG Anti-Spyware"="C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe" [2007-06-11 04:25]

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"ctfmon.exe"="C:\WINDOWS\system32\ctfmon.exe" [2004-08-04 02:56]

[HKEY_CURRENT_USER\software\microsoft\windows\currentversion\policies\system]
"DisableRegistryTools"=0 (0x0)

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\SAVService]
@="service"

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupfolder\C:^Documents and Settings^All Users^Start Menu^Programs^Startup^Adobe Reader Speed Launch.lnk]
path=C:\Documents and Settings\All Users\Start Menu\Programs\Startup\Adobe Reader Speed Launch.lnk
backup=C:\WINDOWS\pss\Adobe Reader Speed Launch.lnkCommon Startup

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupfolder\C:^Documents and Settings^All Users^Start Menu^Programs^Startup^America Online 9.0 Tray Icon.lnk]
path=C:\Documents and Settings\All Users\Start Menu\Programs\Startup\America Online 9.0 Tray Icon.lnk
backup=C:\WINDOWS\pss\America Online 9.0 Tray Icon.lnkCommon Startup

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupfolder\C:^Documents and Settings^All Users^Start Menu^Programs^Startup^Digital Line Detect.lnk]
path=C:\Documents and Settings\All Users\Start Menu\Programs\Startup\Digital Line Detect.lnk
backup=C:\WINDOWS\pss\Digital Line Detect.lnkCommon Startup

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupfolder\C:^Documents and Settings^All Users^Start Menu^Programs^Startup^HP Digital Imaging Monitor.lnk]
path=C:\Documents and Settings\All Users\Start Menu\Programs\Startup\HP Digital Imaging Monitor.lnk
backup=C:\WINDOWS\pss\HP Digital Imaging Monitor.lnkCommon Startup

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupfolder\C:^Documents and Settings^All Users^Start Menu^Programs^Startup^HP Photosmart Premier Fast Start.lnk]
path=C:\Documents and Settings\All Users\Start Menu\Programs\Startup\HP Photosmart Premier Fast Start.lnk
backup=C:\WINDOWS\pss\HP Photosmart Premier Fast Start.lnkCommon Startup

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupfolder\C:^Documents and Settings^All Users^Start Menu^Programs^Startup^Microsoft Office OneNote 2003 Quick Launch.lnk]
path=C:\Documents and Settings\All Users\Start Menu\Programs\Startup\Microsoft Office OneNote 2003 Quick Launch.lnk
backup=C:\WINDOWS\pss\Microsoft Office OneNote 2003 Quick Launch.lnkCommon Startup

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupfolder\C:^Documents and Settings^KirstenE^Start Menu^Programs^Startup^Microsoft Office OneNote 2003 Quick Launch.lnk]
path=C:\Documents and Settings\KirstenE\Start Menu\Programs\Startup\Microsoft Office OneNote 2003 Quick Launch.lnk
backup=C:\WINDOWS\pss\Microsoft Office OneNote 2003 Quick Launch.lnkStartup

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\Dell AIO Printer A940]
"C:\Program Files\Dell AIO Printer A940\dlbabmgr.exe"

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\DellSupport]
"C:\Program Files\Dell Support\DSAgnt.exe" /startup

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\HostManager]
C:\Program Files\Common Files\AOL\1149655711\ee\AOLSoftware.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\HP Software Update]
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\IPHSend]
C:\Program Files\Common Files\AOL\IPHSend\IPHSend.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\iTunesHelper]
"C:\Program Files\iTunes\iTunesHelper.exe"

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\MSMSGS]
"C:\Program Files\Messenger\msmsgs.exe" /background

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\nwiz]
nwiz.exe /install

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\QuickTime Task]
"C:\Program Files\QuickTime\qttask.exe" -atboottime

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\updateMgr]
"C:\Program Files\Adobe\Acrobat 7.0\Reader\AdobeUpdateManager.exe" AcRdB7_0_8 -reboot 1

R1 SAVOnAccess Control;SAVOnAccess Control;C:\WINDOWS\system32\DRIVERS\savonaccesscontrol.sys
R1 SAVOnAccess Filter;SAVOnAccess Filter;C:\WINDOWS\system32\DRIVERS\savonaccessfilter.sys
S3 SQLAgent$MICROSOFTBCM;SQLAgent$MICROSOFTBCM;C:\Program Files\Microsoft SQL Server\MSSQL$MICROSOFTBCM\Binn\sqlagent.EXE -i MICROSOFTBCM

.
Contents of the 'Scheduled Tasks' folder
"2007-10-17 23:00:09 C:\WINDOWS\Tasks\Scan for Potentially Unwanted Applications 12pm and 6pm.job"
.
**************************************************************************

catchme 0.3.1169 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2007-10-18 13:58:46
Windows 5.1.2600 Service Pack 2 NTFS

scanning hidden processes ...

scanning hidden autostart entries ...

scanning hidden files ...

scan completed successfully
hidden files: 0

**************************************************************************

[HKEY_LOCAL_MACHINE\system\ControlSet001\Services\Sophos Message Router]
"ImagePath"="\"C:\Program Files\Sophos\Remote Management System\RouterNT.exe\" -service -name Router -ORBListenEndpoints iiop://:8193/ssl_port=8194"
.
Completion time: 2007-10-18 14:00:51 - machine was rebooted
C:\ComboFix2.txt ... 2007-10-16 21:43
C:\ComboFix3.txt ... 2007-10-14 15:53
.
--- E O F ---
Elrond
October 19, 2007, 6:13 AM UTC
Hi Kirsten.

Now let us do some general cleanup and try to avoid that you need to come back.

  1. Go to Start > Run - type in ComboFix /u & click OK.
  2. Download and install the free version of WinPatrol. This program protects your computer in a variety of ways and will work well with your existing security software. Have a look at this tutorial to help you get started with the program.
  3. This is a good time to clear your existing system restore points and establish a new clean restore point:
    • Go to Start > All Programs > Accessories > System Tools > System Restore
    • Select Create a restore point, and Ok it.
    • Next, go to Start > Run and type in cleanmgr
    • Select drive will open. Click OK
    • Either a scan will open up and take a few minutes or it will go directly to Disk Cleanup for ...
    • Select the More options tab
    • Find System Restore. Click Clean up

  4. Set correct settings for files that should be hidden in Windows XP
    • Click Start > My Computer > Tools menu (at top of page) > Folder Options > View tab.
    • Under "Hidden files and folders" if necessary select Do not show hidden files and folders.
    • If unchecked please checkHide protected operating system files (Recommended)
    • If necessary check "Display content of system folders"
    • If necessary Uncheck Hide file extensions for known file types.
    • Click OK

  5. Your computer now seems to be clean. Therefore please

    1. Clean out Temporary Files etc. Download System Security Suite from http://www.igorshpak.net/software/3ssetup104.zip. Extract it from the zip file into a folder and double click on sss.exe. Please check the following check-boxes under the Items to Clear tab:
      1. Under Internet Explorer
        • History
        • Temporary Files
      2. Under My Computer
        • Recycle Bin
        • Run (Menu)
        • Search History
        • Temporary Files
      Next click 'Clear Selected Items'. Reboot when prompted. It is a good idea to do this every few weeks as a lot of junk collects there over time.
    2. Use an Anti Virus Software - It is very important that your computer has an anti-virus software running on your machine. This alone can save you a lot of trouble with malware in the future.
    3. Update your Anti Virus Software - It is imperitive that you update your Anti virus software at least once a week (Once a day is a good idea). If you do not update your anti virus software it will not be able to catch new variants that come out.
    4. Use a Firewall - I can not stress how important it is that you use a Firewall on your computer. Without a firewall your computer is susceptible to being hacked and taken over. Simply using a Firewall in its default configuration can lower your risk greatly. Windows Firewall is not recomended.
      Be restrictive with granting access to the internet. If you are unsure if the program really needs the access, test it by denying the access and see if this has any negative effects. If not, make the block permanent.
    5. Never run two Antivirus programs or two Firewalls at the same time. They can interfere with each other and cause problems.
    6. Visit Microsoft's Windows Update Site Frequently or better yet set computer for automatic updates.
    7. Update all these programs regularly - Make sure you update all the programs I have listed regularly. Without regular updates you WILL NOT be protected when new malicious programs are released.
    8. Read and follow the sugestions given at this web site by Miekiemoes http://users.telenet.be/bluepatchy/miekiemoes/prevention.html that will give you more information on some of the points above.

    Follow this list and your potential for being infected again will reduce dramatically.
  6. Stand up and be Counted.
    NOW is the time you can start to hit back at the people who infected you.

    Please take the time to go and complain - that forum has a topic for your infection which is Vundo. Please post as a reply, you do not need to register to do so (but you can if you wish). It will also have a list of other places you can go to to register your complaint, depending on the country you are resident in. Please read the topics and complain, it is only with such complaints to goverment or government agances that something will get done.

  7. To help you with the problem you encountered when you tried to get into Safe mode you should go to one of the forums that are mentioned below.
    Tell them that you have just had your computer cleaned from malware and give a link to this thread for reference to helper that helps you.
    http://www.malwareremoval.com/forum/viewtopic.php?t=24431

    Good Hardware and Software Help Forums
    Computer Trouble here: http://forum.computertrouble.co.uk/index.php
    or
    TechSupportGuy here : http://forums.techguy.org/21-windows-nt-2000-xp/
    or
    VirtualDr here: http://discussions.virtualdr.com/forumdisplay.php?f=48
    or
    PCPitStop here : http://forums.pcpitstop.com/index.php?showforum=3

    All may require you to register free before posting for help.



I hope that I have been to some help for you.
Kirsten
October 20, 2007, 3:23 AM UTC
Thank you for your help, Elrond! My computer is clean again. I really do appreciate all you've done. I definitely wasn't getting anywhere on my own. (Also, I will look into the monitor issue at one of the forums you listed.)

Thanks again! :)
Kirsten