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HiJackThis Log

15 min read

This thread's last reply is from November 13, 2007, 11:07 PM UTC. Software, malware, and removal-tool advice below may be out of date — treat specific steps and download links with caution.

PhilG
October 25, 2007, 4:56 PM UTC
I know I have malware on my PC (it refuses to log out cleanly)
Please could someone advise me as to what the problem may be.
Thanks in advance
Phil


Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 17:39:40, on 25/10/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16544)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Nhksrv.exe
C:\WINDOWS\System32\cisvc.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\Program Files\Dantz\Retrospect\retrorun.exe
C:\WINDOWS\system32\rserver30\RServer3.exe
C:\Program Files\Sophos\AutoUpdate\ALsvc.exe
C:\Program Files\UPHClean\uphclean.exe
C:\WINDOWS\system32\cidaemon.exe
C:\Program Files\Sophos\Sophos Anti-Virus\SAVAdminService.exe
C:\WINDOWS\system32\rserver30\FamItrf2.Exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\rserver30\FamItrfc.Exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\DELLMMKB.EXE
C:\PROGRA~1\Dantz\RETROS~1\ComboButton.exe
C:\WINDOWS\system32\ltmsg.exe
C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe
C:\Program Files\MultiRes\MultiRes.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\HP\HP Officejet Pro K550 Series\Toolbox\HPWUTBX.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\Sophos\AutoUpdate\ALMon.exe
C:\Program Files\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe
C:\WINDOWS\System32\MDM.EXE
C:\Program Files\Netropa\Traymon.exe
C:\Program Files\Netropa\OSD.exe
C:\Program Files\SpywareDetector\SDSystemTray.exe
C:\Program Files\SpywareDetector\SDService.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
C:\WINDOWS\system32\NOTEPAD.EXE

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.euro.dell.com/countries/uk/e ... efault.htm
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://uk.rd.yahoo.com/slv/ycheck/as/*http://www.yahoo.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.richplum.co.uk/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.euro.dell.com/countries/uk/e ... efault.htm
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.euro.dell.com/countries/uk/e ... efault.htm
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://uk.rd.yahoo.com/slv/ycheck/as/*http://search.yahoo.com/search?p=%s
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_09\bin\ssv.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\windows\downloaded program files\googletoolbar3.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\2.0.301.7164\swg.dll
O2 - BHO: YBIOCtrl Class - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\windows\downloaded program files\googletoolbar3.dll
O4 - HKLM\..\Run: [DellTouch] C:\WINDOWS\DELLMMKB.EXE
O4 - HKLM\..\Run: [MaxtorCombo] "C:\PROGRA~1\Dantz\RETROS~1\ComboButton.exe"
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE NvQTwk,NvCplDaemon initialize
O4 - HKLM\..\Run: [LTWinModem1] ltmsg.exe 9
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe
O4 - HKLM\..\Run: [MultiRes] C:\Program Files\MultiRes\MultiRes.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [HPWUTOOLBOX] C:\Program Files\HP\HP Officejet Pro K550 Series\Toolbox\HPWUTBX.exe "-i"
O4 - HKLM\..\Run: [SystemTraySD] C:\Program Files\SpywareDetector\SDSystemTray.exe -AUTO
O4 - HKLM\..\Run: [SDAutoLiveupdate] C:\Program Files\SpywareDetector\LiveUpdateSD.exe -AUTO
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKUS\S-1-5-21-1694720459-1754454779-3683679437-1006\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background (User 'Joanna')
O4 - HKUS\S-1-5-21-1694720459-1754454779-3683679437-1006\..\Run: [ctfmon.exe] C:\WINDOWS\System32\ctfmon.exe (User 'Joanna')
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'Default user')
O4 - Global Startup: AutoUpdate Monitor.lnk = C:\Program Files\Sophos\AutoUpdate\ALMon.exe
O4 - Global Startup: InterCheck Monitor.LNK = ?
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: QuickBooks Update Agent.lnk = C:\Program Files\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe
O8 - Extra context menu item: &Search - ?p=ZNfox000
O8 - Extra context menu item: Open Link Target in Firefox - file://C:\Documents and Settings\Wendy\Application Data\Mozilla\Firefox\Profiles\rt5gw5o8.default\extensions\{5D558C43-550F-4b12-84AB-0D8ABDA9F975}\firefoxviewlink.html
O8 - Extra context menu item: View This Page in Firefox - file://C:\Documents and Settings\Wendy\Application Data\Mozilla\Firefox\Profiles\rt5gw5o8.default\extensions\{5D558C43-550F-4b12-84AB-0D8ABDA9F975}\firefoxviewpage.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_09\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_09\bin\ssv.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {01A88BB1-1174-41EC-ACCB-963509EAE56B} (SysProWmi Class) - http://support.euro.dell.com/systemprofiler/SysPro.CAB
O16 - DPF: {6CB5E471-C305-11D3-99A8-000086395495} - http://toolbar.google.com/data/en/deleon/1.1.58-deleon/GoogleNav.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1126946332833
O16 - DPF: {EF99BD32-C1FB-11D2-892F-0090271D4F88} (YBIOCtrl Class) - http://us.dl1.yimg.com/download.yahoo.com/dl/toolbar/my/yiebio4_0_2_10.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{59887201-5F4E-44EE-9C06-423852C67FD0}: NameServer = 212.23.3.100,212.23.6.100
O17 - HKLM\System\CS1\Services\Tcpip\..\{59887201-5F4E-44EE-9C06-423852C67FD0}: NameServer = 212.23.3.100,212.23.6.100
O17 - HKLM\System\CS2\Services\Tcpip\..\{59887201-5F4E-44EE-9C06-423852C67FD0}: NameServer = 212.23.3.100,212.23.6.100
O23 - Service: Ad-Aware 2007 Service (aawservice) - Lavasoft AB - C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\SYSTEM32\ati2sgag.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: Netropa NHK Server (Nhksrv) - Unknown owner - C:\WINDOWS\Nhksrv.exe
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: Retrospect Launcher (RetroLauncher) - Dantz Development Corporation - C:\Program Files\Dantz\Retrospect\retrorun.exe
O23 - Service: Radmin Server V3 (RServer3) - Famatech International Corp. - C:\WINDOWS\system32\rserver30\RServer3.exe
O23 - Service: Sophos Anti-Virus status reporter (SAVAdminService) - Sophos Plc - C:\Program Files\Sophos\Sophos Anti-Virus\SAVAdminService.exe
O23 - Service: Sophos Anti-Virus (SAVService) - Sophos Plc - C:\Program Files\Sophos\Sophos Anti-Virus\SavService.exe
O23 - Service: SDService - Max Secure Software - C:\Program Files\SpywareDetector\SDService.exe
O23 - Service: Sophos AutoUpdate Service - Sophos Plc - C:\Program Files\Sophos\AutoUpdate\ALsvc.exe

--
End of file - 8957 bytes
askey127
October 31, 2007, 7:02 PM UTC
Hi PhilG,
Sorry for the delay in responding. I do have some comments and suggestions if you are still interested.

There is Remote control administration software (Famatech) on your machine. Is that so an IT person can maintain it from another location?
Looks like a business PC.
I assume you are familiar with Zen Internet as a provider.
You have some old (very old) versions of Java on the machine. They are a conduit for infections. We will take care of that below.
You also have Spyware Detector installed. While not evil, it has a sketchy past wherein it was tagged with dubious ethics. It has since been cleared.
------------------------------------------------------------
Update your Java.
Older versions have vulnerabilities that malware can use to infect your system.
Please follow these steps to remove older versions of Java components.
  • Close any programs you may have running, ESPECIALLY your web browser
  • Click Start > Control Panel > Add/Remove Programs.
  • Check any item with Java Runtime Environment, JRE, J2SE, or Java Webstart in the name.
  • Click the Remove or Change/Remove button.
  • Repeat as many times as necessary to remove all installed versions of Java.
  • Reboot your computer
Then download the latest version of Java Runtime Environment(JRE), and install it to your computer. It is the 5th one down on the page, called Java Runtime Environment (JRE) 6 Update 3
Download it, choose save, and save it to your desktop.Then doubleclick it, and it will install the newest version of Java for you to use.
----------------------------------------------------------
Download and Install CCleaner
  • Download CCleaner from here
  • Double click on ccsetupXXX_slim.exe to start the installation of CCleaner. (XXX is the version number)
  • Click OK
  • Click Next
  • Click I agree
  • Click Next
  • Click Install
  • Once the installation has finished, click Finish
-----------------------------------------------------------
Set Options in CCleaner and run Cleaning Scan.
Open CCleaner if it's not already running.
( Do not use the Registry block to clean anything with this program. It is for experts only and it is risky).
  • Select Cleaner Settings.
    Check Internet Explorer, Windows Explorer, and System so that all items are checked. In the Advanced section, have a check only on Old PreFetch Data.
  • Click on the Options block on the left. Select Advanced.
    Uncheck Only delete files in Windows Temp folders older than 48 hours.
  • Set Cookie Retention.
    Click on the Options block on the left, then choose Cookies.
    Under the Cookies to delete pane, highlight any cookies you would like to retain permanently (those companies or sites with which you regularly visit or do business), and click the right arrow > to move them to the Cookies to keep pane.
  • Run Cleaning Scan. Click on the Cleaner block on the left. Choose the Windows tab.
    Click the Run Cleaner button. This process could take a while. When CCleaner shows how much has been removed, cleaning is finished.
-----------------------------------------------------------
Retrieve the Installed Programs List from CCleaner
Open CCleaner if it's not already running.
In the Left Pane, click Tools
Verify that Uninstall is highlighted in color, or click on it.
In the lower Right, click Save to Text File.
Pull down the arrow at the top of the Save dialog and choose Desktop as the location.
You can leave the filename as install.txt
Click Save
Exit CCleaner by clicking on the X button in the upper right of the CCleaner window.
-----------------------------------------------------------
Post a New HiJackThis Log
Reboot your computer. Start HijackThis
Click Do System Scan and Save a Log File.
When the Scan is complete, select the whole log (Ctrl-A), copy and paste the log contents in a reply, along with the contents of CCleaner's install.txt, and any comments about my first paragraph.
askey127
PhilG
October 31, 2007, 10:03 PM UTC
1) I have updated the Java Components as suggested
2) CCLeaner: On selecting Options/Cookies, CCleaner becomes unresponsive after about 5 mins

Please advise
Thanks
PhilG
PhilG
October 31, 2007, 11:11 PM UTC
CCleaner finally unfroze after 30 mins.

Please find the HIJackThis log and CCleaner Log..
Thanks
PhilG



Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 23:05:23, on 31/10/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16544)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Nhksrv.exe
C:\WINDOWS\System32\cisvc.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\Program Files\Dantz\Retrospect\retrorun.exe
C:\WINDOWS\system32\rserver30\RServer3.exe
C:\Program Files\Sophos\Sophos Anti-Virus\SAVAdminService.exe
C:\Program Files\Sophos\AutoUpdate\ALsvc.exe
C:\Program Files\UPHClean\uphclean.exe
C:\WINDOWS\system32\rserver30\FamItrf2.Exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\rserver30\FamItrfc.Exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\DELLMMKB.EXE
C:\PROGRA~1\Dantz\RETROS~1\ComboButton.exe
C:\WINDOWS\system32\ltmsg.exe
C:\Program Files\MultiRes\MultiRes.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\HP\HP Officejet Pro K550 Series\Toolbox\HPWUTBX.exe
C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\Sophos\AutoUpdate\ALMon.exe
C:\Program Files\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe
C:\WINDOWS\System32\MDM.EXE
C:\Program Files\Netropa\Traymon.exe
C:\Program Files\Netropa\OSD.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.euro.dell.com/countries/uk/e ... efault.htm
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://uk.rd.yahoo.com/slv/ycheck/as/*http://www.yahoo.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.richplum.co.uk/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.euro.dell.com/countries/uk/e ... efault.htm
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.euro.dell.com/countries/uk/e ... efault.htm
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://uk.rd.yahoo.com/slv/ycheck/as/*http://search.yahoo.com/search?p=%s
O1 - Hosts: 172.16.102.1 Router
O1 - Hosts: 172.16.102.97 RubysunServer
O1 - Hosts: 172.16.102.100 upavonW # Belkin Wireless Router
O1 - Hosts: 172.16.102.101 philG # Dell Laptop
O1 - Hosts: 172.16.102.102 philGW # Belkin Wirless
O1 - Hosts: 172.16.102.104 wezen
O1 - Hosts: 172.16.102.109 jupiter
O1 - Hosts: 172.16.102.110 DILDev
O1 - Hosts: 172.16.102.111 saturn
O1 - Hosts: 172.16.102.113 xpdev3
O1 - Hosts: 172.16.102.200 HP 2280 printer
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\windows\downloaded program files\googletoolbar3.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\2.0.301.7164\swg.dll
O2 - BHO: YBIOCtrl Class - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\windows\downloaded program files\googletoolbar3.dll
O4 - HKLM\..\Run: [DellTouch] C:\WINDOWS\DELLMMKB.EXE
O4 - HKLM\..\Run: [MaxtorCombo] "C:\PROGRA~1\Dantz\RETROS~1\ComboButton.exe"
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE NvQTwk,NvCplDaemon initialize
O4 - HKLM\..\Run: [LTWinModem1] ltmsg.exe 9
O4 - HKLM\..\Run: [MultiRes] C:\Program Files\MultiRes\MultiRes.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [HPWUTOOLBOX] C:\Program Files\HP\HP Officejet Pro K550 Series\Toolbox\HPWUTBX.exe "-i"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'Default user')
O4 - Global Startup: AutoUpdate Monitor.lnk = C:\Program Files\Sophos\AutoUpdate\ALMon.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: QuickBooks Update Agent.lnk = C:\Program Files\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe
O8 - Extra context menu item: &Search - ?p=ZNfox000
O8 - Extra context menu item: Open Link Target in Firefox - file://C:\Documents and Settings\Wendy\Application Data\Mozilla\Firefox\Profiles\rt5gw5o8.default\extensions\{5D558C43-550F-4b12-84AB-0D8ABDA9F975}\firefoxviewlink.html
O8 - Extra context menu item: View This Page in Firefox - file://C:\Documents and Settings\Wendy\Application Data\Mozilla\Firefox\Profiles\rt5gw5o8.default\extensions\{5D558C43-550F-4b12-84AB-0D8ABDA9F975}\firefoxviewpage.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {01A88BB1-1174-41EC-ACCB-963509EAE56B} (SysProWmi Class) - http://support.euro.dell.com/systemprofiler/SysPro.CAB
O16 - DPF: {6CB5E471-C305-11D3-99A8-000086395495} - http://toolbar.google.com/data/en/deleon/1.1.58-deleon/GoogleNav.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1126946332833
O16 - DPF: {EF99BD32-C1FB-11D2-892F-0090271D4F88} (YBIOCtrl Class) - http://us.dl1.yimg.com/download.yahoo.com/dl/toolbar/my/yiebio4_0_2_10.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{59887201-5F4E-44EE-9C06-423852C67FD0}: NameServer = 212.23.3.100,212.23.6.100
O17 - HKLM\System\CS1\Services\Tcpip\..\{59887201-5F4E-44EE-9C06-423852C67FD0}: NameServer = 212.23.3.100,212.23.6.100
O17 - HKLM\System\CS2\Services\Tcpip\..\{59887201-5F4E-44EE-9C06-423852C67FD0}: NameServer = 212.23.3.100,212.23.6.100
O23 - Service: Ad-Aware 2007 Service (aawservice) - Lavasoft AB - C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\SYSTEM32\ati2sgag.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: Netropa NHK Server (Nhksrv) - Unknown owner - C:\WINDOWS\Nhksrv.exe
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: Retrospect Launcher (RetroLauncher) - Dantz Development Corporation - C:\Program Files\Dantz\Retrospect\retrorun.exe
O23 - Service: Radmin Server V3 (RServer3) - Famatech International Corp. - C:\WINDOWS\system32\rserver30\RServer3.exe
O23 - Service: Sophos Anti-Virus status reporter (SAVAdminService) - Sophos Plc - C:\Program Files\Sophos\Sophos Anti-Virus\SAVAdminService.exe
O23 - Service: Sophos Anti-Virus (SAVService) - Sophos Plc - C:\Program Files\Sophos\Sophos Anti-Virus\SavService.exe
O23 - Service: Sophos AutoUpdate Service - Sophos Plc - C:\Program Files\Sophos\AutoUpdate\ALsvc.exe

--
End of file - 8678 bytes


123 Free Solitaire
Ad-Aware 2007
Ad-Aware SE Professional
Adobe Acrobat 5.0
Adobe PageMaker 7.0
Adobe Type Manager 4.1
ATI - Software Uninstall Utility
ATI Display Driver
ATI HYDRAVISION
CCleaner (remove only)
Corel Applications
Corel WordPerfect Suite 8
Coupon Printer
Default
Dell Solution Center
DellTouch
eDocPrinter PDF Pro Ver 6.24
Free Solitaire
Google Toolbar for Internet Explorer
Help and Support Customization
Hotfix for Windows XP (KB896344)
Hotfix for Windows XP (KB914440)
HP Business Inkjet 2230/2280
HP Officejet Pro K550 Series
Intel Application Accelerator
Java(TM) 6 Update 3
Lucent Win Modem
Microsoft AutoRoute 2006
Microsoft Data Access Components KB870669
Microsoft English TTS Engine
Microsoft Office 2000 Disc 2
Microsoft Office 2000 Premium
Microsoft PhotoDraw 2000
Misc
Modem Helper
Mozilla Firefox (2.0.0.8)
Mozilla Thunderbird (0.8)
MSXML 4.0 SP2 (KB925672)
MSXML 4.0 SP2 (KB927978)
MSXML 4.0 SP2 (KB936181)
MultiRes (remove only)
NVIDIA Windows 2000/XP Display Drivers
Paint Shop Pro 7 Anniversary Edition
PhoneTools
QuickBooks Pro 8.0
QuickBooks Pro Edition 2003
Radmin Server 3.0
Radmin Viewer 3.0
RealPlayer
Remote Administrator v2.1
Retrospect 5.6
Roxio Easy Media Creator 7 Basic DVD Edition
Security Update for Step By Step Interactive Training (KB898458)
Security Update for Step By Step Interactive Training (KB923723)
Security Update for Windows Internet Explorer 7 (KB928090)
Security Update for Windows Internet Explorer 7 (KB929969)
Security Update for Windows Internet Explorer 7 (KB931768)
Security Update for Windows Internet Explorer 7 (KB933566)
Security Update for Windows Internet Explorer 7 (KB937143)
Security Update for Windows Internet Explorer 7 (KB938127)
Security Update for Windows Internet Explorer 7 (KB939653)
Security Update for Windows Media Player (KB911564)
Security Update for Windows Media Player 6.4 (KB925398)
Security Update for Windows Media Player 9 (KB911565)
Security Update for Windows Media Player 9 (KB917734)
Security Update for Windows Media Player 9 (KB936782)
Security Update for Windows XP (KB890046)
Security Update for Windows XP (KB893756)
Security Update for Windows XP (KB896358)
Security Update for Windows XP (KB896422)
Security Update for Windows XP (KB896423)
Security Update for Windows XP (KB896424)
Security Update for Windows XP (KB896428)
Security Update for Windows XP (KB899587)
Security Update for Windows XP (KB899588)
Security Update for Windows XP (KB899589)
Security Update for Windows XP (KB899591)
Security Update for Windows XP (KB901017)
Security Update for Windows XP (KB901214)
Security Update for Windows XP (KB902400)
Security Update for Windows XP (KB903235)
Security Update for Windows XP (KB904706)
Security Update for Windows XP (KB905414)
Security Update for Windows XP (KB905749)
Security Update for Windows XP (KB908519)
Security Update for Windows XP (KB908531)
Security Update for Windows XP (KB911280)
Security Update for Windows XP (KB911562)
Security Update for Windows XP (KB911567)
Security Update for Windows XP (KB911927)
Security Update for Windows XP (KB912919)
Security Update for Windows XP (KB913446)
Security Update for Windows XP (KB913580)
Security Update for Windows XP (KB914388)
Security Update for Windows XP (KB914389)
Security Update for Windows XP (KB917159)
Security Update for Windows XP (KB917422)
Security Update for Windows XP (KB917953)
Security Update for Windows XP (KB918118)
Security Update for Windows XP (KB918439)
Security Update for Windows XP (KB919007)
Security Update for Windows XP (KB920213)
Security Update for Windows XP (KB920214)
Security Update for Windows XP (KB920670)
Security Update for Windows XP (KB920683)
Security Update for Windows XP (KB920685)
Security Update for Windows XP (KB921398)
Security Update for Windows XP (KB921503)
Security Update for Windows XP (KB921883)
Security Update for Windows XP (KB922616)
Security Update for Windows XP (KB922819)
Security Update for Windows XP (KB923191)
Security Update for Windows XP (KB923414)
Security Update for Windows XP (KB923689)
Security Update for Windows XP (KB923694)
Security Update for Windows XP (KB923980)
Security Update for Windows XP (KB924191)
Security Update for Windows XP (KB924270)
Security Update for Windows XP (KB924667)
Security Update for Windows XP (KB925454)
Security Update for Windows XP (KB925902)
Security Update for Windows XP (KB926255)
Security Update for Windows XP (KB926436)
Security Update for Windows XP (KB927779)
Security Update for Windows XP (KB927802)
Security Update for Windows XP (KB928255)
Security Update for Windows XP (KB928843)
Security Update for Windows XP (KB929123)
Security Update for Windows XP (KB930178)
Security Update for Windows XP (KB931261)
Security Update for Windows XP (KB931784)
Security Update for Windows XP (KB932168)
Security Update for Windows XP (KB933729)
Security Update for Windows XP (KB935839)
Security Update for Windows XP (KB935840)
Security Update for Windows XP (KB936021)
Security Update for Windows XP (KB938829)
Security Update for Windows XP (KB941202)
Sophos Anti-Virus
Sophos AutoUpdate
Spybot - Search & Destroy 1.4
Toolbox
UGuide
Update for Windows XP (KB894391)
Update for Windows XP (KB898461)
Update for Windows XP (KB900485)
Update for Windows XP (KB904942)
Update for Windows XP (KB910437)
Update for Windows XP (KB916595)
Update for Windows XP (KB920342)
Update for Windows XP (KB920872)
Update for Windows XP (KB922582)
Update for Windows XP (KB927891)
Update for Windows XP (KB929338)
Update for Windows XP (KB930916)
Update for Windows XP (KB931836)
Update for Windows XP (KB933360)
Update for Windows XP (KB936357)
Update for Windows XP (KB938828)
USB2 Storage Adapter V3 (LaCie)
User Profile Hive Cleanup Service
WebFldrs XP
Windows Genuine Advantage Notifications (KB905474)
Windows Genuine Advantage v1.3.0254.0
Windows Installer 3.1 (KB893803)
Windows Internet Explorer 7
Windows XP Hotfix - KB873333
Windows XP Hotfix - KB873339
Windows XP Hotfix - KB885250
Windows XP Hotfix - KB885835
Windows XP Hotfix - KB885836
Windows XP Hotfix - KB886185
Windows XP Hotfix - KB887472
Windows XP Hotfix - KB887742
Windows XP Hotfix - KB888113
Windows XP Hotfix - KB888302
Windows XP Hotfix - KB890047
Windows XP Hotfix - KB890175
Windows XP Hotfix - KB890859
Windows XP Hotfix - KB891781
Windows XP Hotfix - KB893066
Windows XP Hotfix - KB893086
Windows XP Service Pack 2
WinZip
WinZip Command Line Support Add-On 1.1 BETA
Wise InstallMaster
askey127
November 1, 2007, 10:24 AM UTC
PhilG,
Netropa is an undesirable program.
See here: http://www.bleepingcomputer.com/startups/Netropa.exe-3652.html
-----------------------------------------------------------
Remove log (registry) item with HighjackThis. Start HijackThis.
Click Do System Scan Only. When the Scan is complete, Check the following entry:
O23 - Service: Netropa NHK Server (Nhksrv) - Unknown owner - C:\WINDOWS\Nhksrv.exe
Make sure Every other window except HJT is closed (No other tabs showing in the bottom tray), and Click Fix Checked
Click the "X" in the upper right corner of the HiJackThis window to close it.
-----------------------------------------------------------
Stop, Disable and Delete A Service
Go to Start, Run OR Start, Programs, Accessories, Command Prompt and type Services.msc and click OK.
Under the Extended Tab, Scroll down and find the service. (Netropa NHK Server)

Nhksrv

Click once on the service to highlight it.
Right-Click on the service. Click on Properties
Select the General tab.
Next to Service Status, click Stop.
Click the Arrow-down tab on the right-hand side of the Start-up Type box.
From the drop-down menu, click on Disabled
Click Apply , then OK

Delete the Service
Open HiJackThis. Click on Config, Misc Tools, Delete an NT Service
Type Nhksrv in the space provided and click OK
The program will ask you to REBOOT --- Accept.
REBOOT into SAFE MODE. Tap F8 repetitively as soon as it beeps, and choose Safe Mode from the menu.
Sign in to your usual account.
Using Windows Explorer, locate and DELETE the following file (if it still is present):
C:\WINDOWS\Nhksrv.exe
REBOOT back into Normal Mode
-----------------------------------------------------------
Post a New HiJackThis Log
Start HijackThis
Click Do System Scan and Save a Log File.
When the Scan is complete, select the whole log (Ctrl-A), copy and paste the log contents in a reply.
askey127
askey127
November 13, 2007, 11:07 PM UTC
This topic is now closed.

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