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6 min read

This thread's last reply is from December 28, 2007, 9:53 AM UTC. Software, malware, and removal-tool advice below may be out of date — treat specific steps and download links with caution.

rouglee
December 17, 2007, 9:18 PM UTC
Friend of mine was having issues with PC. Ran Virus Scanner ,etc,. Found (and suppossedly removed) downloader.trojan. User was having access restriction errors (could not get to registry, fixed this with gpedit) and control panel disappeared and will not let me access it. User is administrator and in adminitrator group.

HiJackThis log below...Please help!!!


Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 4:04:38 PM, on 12/17/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16544)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
C:\WINDOWS\System32\igfxtray.exe
C:\WINDOWS\System32\hkcmd.exe
C:\Program Files\Java\j2re1.4.2_01\bin\jusched.exe
C:\Program Files\Analog Devices\SoundMAX\SMTray.exe
C:\Program Files\Analog Devices\SoundMAX\DrvLsnr.exe
C:\Program Files\PDF Complete\pdfsty.exe
C:\WINDOWS\MouPter.exe
C:\Program Files\COMPAQ\Easy Access Button Support\StartEAK.exe
C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb09.exe
C:\Program Files\HP\hpcoretech\hpcmpmgr.exe
C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd2.exe
C:\WINDOWS\System32\hphmon05.exe
C:\PROGRA~1\COMMON~1\SECURE~1\GDCcw.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\PDF Complete\pdfsaver.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\NetZero\exec.exe
C:\Compaq\EAKDRV\EAUSBKBD.EXE
C:\Program Files\Messenger\MSMSGS.EXE
C:\WINDOWS\System32\HPZipm12.exe
C:\Program Files\Google\Google Updater\GoogleUpdater.exe
C:\WINDOWS\system32\shovth.exe
C:\Program Files\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe
C:\Program Files\ZIM\SMS Mail\ZIMSMSMail.exe
C:\Program Files\Southwest Airlines\Ding\Ding.exe
C:\Program Files\Sony\Sony Picture Utility\VolumeWatcher\SPUVolumeWatcher.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Common Files\Symantec Shared\VAScanner\comHost.exe
C:\Program Files\Compaq\Easy Access Button Support\CPQEAKSYSTEMTRAY.EXE
C:\Program Files\Compaq\Easy Access Button Support\CPQEADM.EXE
C:\PROGRA~1\Compaq\EASYAC~1\BttnServ.exe
C:\WINDOWS\system32\mmc.exe
C:\HiJackThis\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://go.compaq.com/1Q00CDT/0409/bl8.asp
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://go.compaq.com/1Q00CDT/0409/bl7.asp
O2 - BHO: (no name) - {1E8A6170-7264-4D0F-BEAE-D42A53123C75} - C:\Program Files\Common Files\Symantec Shared\coShared\Browser\1.5\NppBho.dll
O2 - BHO: AcroIEHelper - {F3CFA533-7680-4943-A863-B8216390E847} - C:\WINDOWS\system32\AcroIEHelper.dll
O3 - Toolbar: ZeroBar - {F5735C15-1FB2-41FE-BA12-242757E69DDE} - C:\Program Files\NetZero\toolbar.dll
O3 - Toolbar: Protection Bar - {29C5A3B6-9A8D-4FA0-B5AD-3E20F4AA5C00} - (no file)
O3 - Toolbar: Protection Bar - {CC18AE76-7E65-4258-A193-9EA0C52DA6B8} - (no file)
O3 - Toolbar: Show Norton Toolbar - {90222687-F593-4738-B738-FBEE9C7B26DF} - C:\Program Files\Common Files\Symantec Shared\coShared\Browser\1.5\UIBHO.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\j2re1.4.2_01\bin\jusched.exe
O4 - HKLM\..\Run: [Smapp] C:\Program Files\Analog Devices\SoundMAX\SMTray.exe
O4 - HKLM\..\Run: [DrvLsnr] C:\Program Files\Analog Devices\SoundMAX\DrvLsnr.exe
O4 - HKLM\..\Run: [srmclean] C:\Cpqs\Scom\srmclean.exe
O4 - HKLM\..\Run: [PDF Complete] "C:\Program Files\PDF Complete\pdfsty.exe"
O4 - HKLM\..\Run: [SetRefresh] C:\Program Files\Compaq\SetRefresh\SetRefresh.exe
O4 - HKLM\..\Run: [mMouse] MouPter.exe
O4 - HKLM\..\Run: [SetMou] SetMou.exe
O4 - HKLM\..\Run: [CPQEASYACC] C:\Program Files\COMPAQ\Easy Access Button Support\StartEAK.exe
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb09.exe
O4 - HKLM\..\Run: [HPHUPD05] C:\Program Files\Hewlett-Packard\{5372B9A6-6E51-4f90-9B40-E0A3B8475C4E}\hphupd05.exe
O4 - HKLM\..\Run: [HP Component Manager] "C:\Program Files\HP\hpcoretech\hpcmpmgr.exe"
O4 - HKLM\..\Run: [HP Software Update] "C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd2.exe"
O4 - HKLM\..\Run: [HPHmon05] C:\WINDOWS\System32\hphmon05.exe
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [gdccw] "C:\PROGRA~1\COMMON~1\SECURE~1\GDCcw.exe" -start
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [Symantec PIF AlertEng] "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe" /a /m "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\AlertEng.dll"
O4 - HKLM\..\Run: [sis32] C:\WINDOWS\system32\winsos.exe
O4 - HKLM\..\Run: [winroot] C:\WINDOWS\system32\winsn.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [uoltray] C:\Program Files\NetZero\exec.exe regrun
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\MSMSGS.EXE" /background
O4 - HKCU\..\Run: [StartUp] C:\WINDOWS\trayicons.exe /optimize speed
O4 - S-1-5-18 Startup: DING!.lnk = C:\Program Files\Southwest Airlines\Ding\Ding.exe (User 'SYSTEM')
O4 - S-1-5-18 Startup: Picture Motion Browser Media Check Tool.lnk = C:\Program Files\Sony\Sony Picture Utility\VolumeWatcher\SPUVolumeWatcher.exe (User 'SYSTEM')
O4 - .DEFAULT Startup: DING!.lnk = C:\Program Files\Southwest Airlines\Ding\Ding.exe (User 'Default user')
O4 - .DEFAULT Startup: Picture Motion Browser Media Check Tool.lnk = C:\Program Files\Sony\Sony Picture Utility\VolumeWatcher\SPUVolumeWatcher.exe (User 'Default user')
O4 - Startup: DING!.lnk = C:\Program Files\Southwest Airlines\Ding\Ding.exe
O4 - Startup: Picture Motion Browser Media Check Tool.lnk = C:\Program Files\Sony\Sony Picture Utility\VolumeWatcher\SPUVolumeWatcher.exe
O4 - Global Startup: Event Reminder.lnk = C:\Program Files\PrintMaster 16\pmremind.exe
O4 - Global Startup: Google Updater.lnk = C:\Program Files\Google\Google Updater\GoogleUpdater.exe
O4 - Global Startup: QuickBooks Update Agent.lnk = C:\Program Files\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe
O4 - Global Startup: ZIM SMS Mail.lnk = C:\Program Files\ZIM\SMS Mail\ZIMSMSMail.exe
O7 - HKLM\Software\Microsoft\Windows\CurrentVersion\Policies\System, DisableRegedit=1
O8 - Extra context menu item: Display All Images with Full Quality - "res://C:\Program Files\NetZero\qsacc\appres.dll/228"
O8 - Extra context menu item: Display Image with Full Quality - "res://C:\Program Files\NetZero\qsacc\appres.dll/227"
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_01\bin\npjpi142_01.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_01\bin\npjpi142_01.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {AB86CE53-AC9F-449F-9399-D8ABCA09EC09} (Get_ActiveX Control) - https://h17000.www1.hp.com/ewfrf-JAVA/Secure/HPGetDownloadManager.ocx
O17 - HKLM\System\CCS\Services\Tcpip\..\{61983EE0-3AE8-4180-91EB-29D7EA533194}: NameServer = 208.67.220.220 208.67.222.222
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: NameServer = 208.67.220.220 208.67.222.222
O17 - HKLM\System\CS2\Services\Tcpip\Parameters: NameServer = 208.67.220.220 208.67.222.222
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: NameServer = 208.67.220.220 208.67.222.222
O21 - SSODL: msmhost - {C1FB5034-968E-4F9A-A99E-E5808FD7C059} - (no file)
O21 - SSODL: msmdev - {A3F30A8C-60FA-48DA-AC9D-B8B5C72568F3} - (no file)
O22 - SharedTaskScheduler: bosken - {d1e5ca97-235e-4ff0-9b92-7543c9d61ff4} - (no file)
O22 - SharedTaskScheduler: disenfranchising - {e2b8cea1-c8a7-48e2-b2fd-89ae5c608fb8} - (no file)
O23 - Service: Ad-Aware 2007 Service (aawservice) - Lavasoft AB - C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: COM Host (comHost) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\VAScanner\comHost.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: LiveUpdate Notice Service Ex (LiveUpdate Notice Ex) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: LiveUpdate Notice Service - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\System32\HPZipm12.exe
O23 - Service: SoundMAX Agent Service (SoundMAX Agent Service (default)) - Analog Devices, Inc. - C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe

--
End of file - 10700 bytes
ndmmxiaomayi
December 23, 2007, 8:10 AM UTC
Hi rouglee. :)

Welcome to Malware Removal.

Step 1

If you already have Combofix, please delete this copy and download it again as it's being updated regularly.

Please download the beta version of Combofix from Bleeping Computer. Save it to your desktop.

If you can't download it, please try these 2 alternative sites:

Forospyware
Geeks to Go

Double click to run it. Follow the prompts. Once done, it will reboot and a log will be produced. Please post that log and a new HijackThis log in your next reply.

Step 2

  1. Please download and install CCleaner Slim.
  2. Once installed, double click on the desktop shortcut created.
  3. On the leftmost column, click on Tools.
  4. On the middle column, click on Uninstall.
  5. At the bottom right hand corner, click on the Save to text file... button.
  6. By default, it saves this file to C:\Program Files\CCleaner named install.txt. You may want to save it to your desktop to find it easily. Click Save.
  7. Close CCleaner.


In your next reply, please post:

  1. Combofix log (C:\Combofix.txt)
  2. CCleaner install.txt
  3. A new HijackThis log
NonSuch
December 28, 2007, 9:53 AM UTC
This topic is now closed due to inactivity. If you wish it to be reopened, please send us an email to 'admin at malwareremoval.com' with a link to your thread.

If it has been 10 days or more since your last post, and the helper assisting you posted a response to that post to which you did not reply, this topic will not be reopened. If you still require help, please start a new topic and include a fresh HijackThis log and a link to this thread in your new topic.

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