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Unable to update

23 min read

This thread's last reply is from November 15, 2008, 3:23 AM UTC. Software, malware, and removal-tool advice below may be out of date — treat specific steps and download links with caution.

Crelolol
November 2, 2008, 2:22 PM UTC
Hey there, I'm in a bit of a situation where I can't download ,search or install updates from windows update or update pretty much all my programs. It appears I can't access such sites as download.mcafee.com or download.microsoft.com. I've tried working with the hosts file by following some help document but that didn't so much as help. I've tried various spyware removal programs and performed a dos scan and all, sure it's removed quite a few infections but nothing seems to be helping this situation. I'm not so sure what else to do, my log file is as follows.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 12:12:12 AM, on 3/11/2008
Platform: Windows Vista SP1 (WinNT 6.00.1905)
MSIE: Internet Explorer v7.00 (7.00.6001.18000)
Boot mode: Normal

Running processes:
C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\Common Files\LogiShrd\LVCOMSER\LVComSer.exe
C:\Windows\RtHDVCpl.exe
C:\Windows\System32\rundll32.exe
C:\Program Files\Microsoft Windows OneCare Live\winssnotify.exe
C:\Program Files\Common Files\Nokia\MPlatform\NokiaMServer.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Windows\ehome\ehtray.exe
C:\Program Files\Nokia\Nokia PC Suite 7\PCSuite.exe
C:\Program Files\DAEMON Tools Lite\daemon.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Windows\ehome\ehmsas.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Windows\system32\wbem\unsecapp.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Microsoft Windows OneCare Live\WinSSNotifyE.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
C:\Windows\system32\NOTEPAD.EXE

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\4.1.805.4472\swg.dll
O2 - BHO: Windows Live Toolbar Helper - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\Windows Live Toolbar\msntb.dll
O2 - BHO: Acronis Popup Blocker - {E24AD748-155E-4254-B674-4EDF86E7E1DF} - C:\PROGRA~1\Acronis\PRIVAC~1\POP-UP~1.DLL (file missing)
O3 - Toolbar: Windows Live Toolbar - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\Windows Live Toolbar\msntb.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
O4 - HKLM\..\Run: [RtHDVCpl] RtHDVCpl.exe
O4 - HKLM\..\Run: [LanguageShortcut] "C:\Program Files\CyberLink\PowerDVD\Language\Language.exe"
O4 - HKLM\..\Run: [Kernel and Hardware Abstraction Layer] KHALMNPR.EXE
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\Windows\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\Windows\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [OneCareUI] "C:\Program Files\Microsoft Windows OneCare Live\winssnotify.exe"
O4 - HKLM\..\Run: [NokiaMServer] C:\Program Files\Common Files\Nokia\MPlatform\NokiaMServer /watchfiles
O4 - HKLM\..\RunServices: [McShld9x] C:\Program Files\McAfee.com\VSO\mcshld9x.exe
O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - HKCU\..\Run: [ehTray.exe] C:\Windows\ehome\ehTray.exe
O4 - HKCU\..\Run: [PC Suite Tray] "C:\Program Files\Nokia\Nokia PC Suite 7\PCSuite.exe" -onlytray
O4 - HKCU\..\Run: [DAEMON Tools Lite] "C:\Program Files\DAEMON Tools Lite\daemon.exe" -autorun
O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [msnmsgr] "C:\Program Files\Windows Live\Messenger\msnmsgr.exe" /background (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [msnmsgr] "C:\Program Files\Windows Live\Messenger\msnmsgr.exe" /background (User 'Default user')
O4 - Global Startup: Nokia Nseries PC Suite.lnk = C:\Program Files\Nokia\NNPCS\RunLauncher.exe
O8 - Extra context menu item: &Windows Live Search - res://C:\Program Files\Windows Live Toolbar\msntb.dll/search.htm
O8 - Extra context menu item: Add to Windows &Live Favorites - http://favorites.live.com/quickadd.aspx
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\PROGRA~1\Java\JRE16~4.0_0\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\PROGRA~1\Java\JRE16~4.0_0\bin\ssv.dll
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra button: Acronis Pop-up Blocker - {2E071ADC-ADF8-4b4b-8ACB-EDC49E6D45A2} - C:\PROGRA~1\Acronis\PRIVAC~1\POP-UP~1.DLL (file missing)
O9 - Extra 'Tools' menuitem: Acronis Pop-up Blocker - {2E071ADC-ADF8-4b4b-8ACB-EDC49E6D45A2} - C:\PROGRA~1\Acronis\PRIVAC~1\POP-UP~1.DLL (file missing)
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL
O13 - Gopher Prefix:
O15 - Trusted Zone: http://*.mcafee.com
O16 - DPF: {3860DD98-0549-4D50-AA72-5D17D200EE10} (Windows Live OneCare safety scanner control) - http://cdn.scan.onecare.live.com/resource/download/scanner/en-US/wlscctrl2.cab
O16 - DPF: {BF985246-09BF-11D2-BE62-006097DF57F6} (SimCityX Control) - http://simcity.ea.com/play/classic/SimCityX.cab
O16 - DPF: {EA1B8527-E422-4909-825A-70BE0694F18E} (PortfolioManagerWT ProfileManager Class) - https://online.westpac.com.au/wtoa/wtOtherAccounts/portfoliomanagerwt.cab
O16 - DPF: {EF791A6B-FC12-4C68-99EF-FB9E207A39E6} (McFreeScan Class) - http://download.mcafee.com/molbin/iss-loc/mcfscan/2,2,0,5338/mcfscan.cab
O23 - Service: Ad-Aware 2007 Service (aawservice) - Unknown owner - C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe (file missing)
O23 - Service: Acronis Scheduler2 Service (AcrSch2Svc) - Acronis - C:\Program Files\Common Files\Acronis\Schedule2\schedul2.exe
O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InCD Helper (InCDsrv) - Nero AG - C:\Program Files\Nero\Nero 7\InCD\InCDsrv.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Logitech Bluetooth Service (LBTServ) - Logitech, Inc. - C:\Program Files\Common Files\Logitech\Bluetooth\LBTServ.exe
O23 - Service: LVCOMSer - Logitech Inc. - C:\Program Files\Common Files\LogiShrd\LVCOMSER\LVComSer.exe
O23 - Service: Process Monitor (LVPrcSrv) - Logitech Inc. - C:\Program Files\Common Files\LogiShrd\LVMVFM\LVPrcSrv.exe
O23 - Service: LVSrvLauncher - Logitech Inc. - C:\Program Files\Common Files\LogiShrd\SrvLnch\SrvLnch.exe
O23 - Service: NBService - Nero AG - C:\Program Files\Nero\Nero 7\Nero BackItUp\NBService.exe
O23 - Service: NMIndexingService - Nero AG - C:\Program Files\Common Files\Ahead\Lib\NMIndexingService.exe
O23 - Service: NVIDIA Display Driver Service (nvsvc) - NVIDIA Corporation - C:\Windows\system32\nvvsvc.exe
O23 - Service: Cyberlink RichVideo Service(CRVS) (RichVideo) - Unknown owner - C:\Program Files\CyberLink\Shared Files\RichVideo.exe
O23 - Service: Remote Packet Capture Protocol v.0 (experimental) (rpcapd) - CACE Technologies - C:\Program Files\WinPcap\rpcapd.exe
O23 - Service: ServiceLayer - Nokia. - C:\Program Files\PC Connectivity Solution\ServiceLayer.exe
O23 - Service: Steam Client Service - Valve Corporation - C:\Program Files\Common Files\Steam\SteamService.exe
O23 - Service: Windows Tribute Service - Unknown owner - C:\Windows\system32\kdens.exe (file missing)

--
End of file - 9562 bytes


Any suggestions would be greatly appreciated,
Thanks alot.
suebaby41
November 4, 2008, 10:20 PM UTC
Welcome to the Malware removal Forums.

We are currently studying your log and will have instructions for you shortly. Thank you for your patience.

If you have already posted this log at another forum or if you decide to seek help at another forum, please let us know. There is a shortage of helpers and taking the time of two volunteer helpers means that someone else may not be helped.
Crelolol
November 5, 2008, 12:28 AM UTC
"suebaby41" wrote:Welcome to the Malware removal Forums.

We are currently studying your log and will have instructions for you shortly. Thank you for your patience.

If you have already posted this log at another forum or if you decide to seek help at another forum, please let us know. There is a shortage of helpers and taking the time of two volunteer helpers means that someone else may not be helped.


No problem, thanks alot.

Just a bit of an update, I managed to fix my download.mcafee.com problem as it was just an issue with my hosts file. After running a few programs such as Spybot S&D and Malware Byte's Anti-Malware I managed to get rid of quite a few infections, but the windows update issue still remains.

Here's my updated log;

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 10:07:01 AM, on 5/11/2008
Platform: Windows Vista SP1 (WinNT 6.00.1905)
MSIE: Internet Explorer v7.00 (7.00.6001.18000)
Boot mode: Normal

Running processes:
C:\Windows\system32\Dwm.exe
C:\Windows\system32\taskeng.exe
C:\Windows\Explorer.EXE
C:\Windows\RtHDVCpl.exe
C:\Windows\System32\rundll32.exe
C:\Program Files\Common Files\Nokia\MPlatform\NokiaMServer.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Windows\ehome\ehtray.exe
C:\Program Files\Nokia\Nokia PC Suite 7\PCSuite.exe
C:\Program Files\DAEMON Tools Lite\daemon.exe
C:\Windows\ehome\ehmsas.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\Common Files\LogiShrd\LVCOMSER\LVComSer.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Windows\system32\wbem\unsecapp.exe
c:\PROGRA~1\mcafee.com\agent\mcagent.exe
c:\PROGRA~1\mcafee\VIRUSS~1\mcvsshld.exe
C:\Program Files\Windows Live\Messenger\msnmsgr.exe
C:\Program Files\Windows Media Player\wmplayer.exe
C:\Program Files\Windows Live\Mail\wlmail.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O1 - Hosts: 221.135.111.121 download.mcafee.com
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: McAfee Phishing Filter - {27B4851A-3207-45A2-B947-BE8AFE6163AB} - c:\PROGRA~1\mcafee\msk\mskapbho.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O2 - BHO: scriptproxy - {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - C:\Program Files\McAfee\VirusScan\scriptsn.dll
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\4.1.805.4472\swg.dll
O2 - BHO: McAfee SiteAdvisor BHO - {B164E929-A1B6-4A06-B104-2CD0E90A88FF} - c:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dll
O2 - BHO: Windows Live Toolbar Helper - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\Windows Live Toolbar\msntb.dll
O2 - BHO: Acronis Popup Blocker - {E24AD748-155E-4254-B674-4EDF86E7E1DF} - (no file)
O3 - Toolbar: Windows Live Toolbar - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\Windows Live Toolbar\msntb.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O3 - Toolbar: McAfee SiteAdvisor Toolbar - {0EBBBE48-BAD4-4B4C-8E5A-516ABECAE064} - c:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dll
O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
O4 - HKLM\..\Run: [RtHDVCpl] RtHDVCpl.exe
O4 - HKLM\..\Run: [LanguageShortcut] "C:\Program Files\CyberLink\PowerDVD\Language\Language.exe"
O4 - HKLM\..\Run: [Kernel and Hardware Abstraction Layer] KHALMNPR.EXE
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\Windows\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\Windows\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [NokiaMServer] C:\Program Files\Common Files\Nokia\MPlatform\NokiaMServer /watchfiles
O4 - HKLM\..\Run: [mcagent_exe] "C:\Program Files\McAfee.com\Agent\mcagent.exe" /runkey
O4 - HKLM\..\Run: [McENUI] C:\PROGRA~1\McAfee\MHN\McENUI.exe /hide
O4 - HKLM\..\Run: [Malwarebytes Anti-Malware (reboot)] "C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe" /runcleanupscript
O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - HKCU\..\Run: [ehTray.exe] C:\Windows\ehome\ehTray.exe
O4 - HKCU\..\Run: [PC Suite Tray] "C:\Program Files\Nokia\Nokia PC Suite 7\PCSuite.exe" -onlytray
O4 - HKCU\..\Run: [DAEMON Tools Lite] "C:\Program Files\DAEMON Tools Lite\daemon.exe" -autorun
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [msnmsgr] "C:\Program Files\Windows Live\Messenger\msnmsgr.exe" /background (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [msnmsgr] "C:\Program Files\Windows Live\Messenger\msnmsgr.exe" /background (User 'Default user')
O4 - Global Startup: Nokia Nseries PC Suite.lnk = C:\Program Files\Nokia\NNPCS\RunLauncher.exe
O8 - Extra context menu item: &Windows Live Search - res://C:\Program Files\Windows Live Toolbar\msntb.dll/search.htm
O8 - Extra context menu item: Add to Windows &Live Favorites - http://favorites.live.com/quickadd.aspx
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\PROGRA~1\Java\JRE16~4.0_0\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\PROGRA~1\Java\JRE16~4.0_0\bin\ssv.dll
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra button: Acronis Pop-up Blocker - {2E071ADC-ADF8-4b4b-8ACB-EDC49E6D45A2} - (no file)
O9 - Extra 'Tools' menuitem: Acronis Pop-up Blocker - {2E071ADC-ADF8-4b4b-8ACB-EDC49E6D45A2} - (no file)
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O13 - Gopher Prefix:
O15 - Trusted Zone: http://*.mcafee.com
O16 - DPF: {EA1B8527-E422-4909-825A-70BE0694F18E} (PortfolioManagerWT ProfileManager Class) - https://online.westpac.com.au/wtoa/wtOtherAccounts/portfoliomanagerwt.cab
O16 - DPF: {EF791A6B-FC12-4C68-99EF-FB9E207A39E6} (McFreeScan Class) - http://download.mcafee.com/molbin/iss-loc/mcfscan/2,2,0,5338/mcfscan.cab
O18 - Protocol: sacore - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dll
O23 - Service: McAfee Application Installer Cleanup (0280221225725804) (0280221225725804mcinstcleanup) - McAfee, Inc. - C:\Users\Chris\AppData\Local\Temp\028022~1.EXE
O23 - Service: Ad-Aware 2007 Service (aawservice) - Unknown owner - C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe (file missing)
O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InCD Helper (InCDsrv) - Nero AG - C:\Program Files\Nero\Nero 7\InCD\InCDsrv.exe
O23 - Service: Logitech Bluetooth Service (LBTServ) - Logitech, Inc. - C:\Program Files\Common Files\Logitech\Bluetooth\LBTServ.exe
O23 - Service: LVCOMSer - Logitech Inc. - C:\Program Files\Common Files\LogiShrd\LVCOMSER\LVComSer.exe
O23 - Service: Process Monitor (LVPrcSrv) - Logitech Inc. - C:\Program Files\Common Files\LogiShrd\LVMVFM\LVPrcSrv.exe
O23 - Service: LVSrvLauncher - Logitech Inc. - C:\Program Files\Common Files\LogiShrd\SrvLnch\SrvLnch.exe
O23 - Service: MBackMonitor - McAfee - C:\Program Files\McAfee\MBK\MBackMonitor.exe
O23 - Service: McAfee SiteAdvisor Service - Unknown owner - C:\Program Files\McAfee\SiteAdvisor\McSACore.exe
O23 - Service: McAfee Services (mcmscsvc) - McAfee, Inc. - C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
O23 - Service: McAfee Network Agent (McNASvc) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\mna\mcnasvc.exe
O23 - Service: McAfee Scanner (McODS) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcods.exe
O23 - Service: McAfee Proxy Service (McProxy) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
O23 - Service: McAfee Real-time Scanner (McShield) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
O23 - Service: McAfee SystemGuards (McSysmon) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
O23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee, Inc. - C:\Program Files\McAfee\MPF\MPFSrv.exe
O23 - Service: McAfee Anti-Spam Service (MSK80Service) - McAfee, Inc. - C:\Program Files\McAfee\MSK\MskSrver.exe
O23 - Service: NBService - Nero AG - C:\Program Files\Nero\Nero 7\Nero BackItUp\NBService.exe
O23 - Service: NMIndexingService - Nero AG - C:\Program Files\Common Files\Ahead\Lib\NMIndexingService.exe
O23 - Service: NVIDIA Display Driver Service (nvsvc) - NVIDIA Corporation - C:\Windows\system32\nvvsvc.exe
O23 - Service: Cyberlink RichVideo Service(CRVS) (RichVideo) - Unknown owner - C:\Program Files\CyberLink\Shared Files\RichVideo.exe
O23 - Service: Remote Packet Capture Protocol v.0 (experimental) (rpcapd) - CACE Technologies - C:\Program Files\WinPcap\rpcapd.exe
O23 - Service: ServiceLayer - Nokia. - C:\Program Files\PC Connectivity Solution\ServiceLayer.exe
O23 - Service: Steam Client Service - Valve Corporation - C:\Program Files\Common Files\Steam\SteamService.exe
O23 - Service: Windows Tribute Service - Unknown owner - C:\Windows\system32\kdens.exe (file missing)

--
End of file - 11380 bytes

Thanks.
suebaby41
November 6, 2008, 6:06 PM UTC
You may want to print this page. Make sure to work through the fixes in the order it is mentioned below. If there's anything that you don't understand, ask your question(s) before proceeding with the fixes.

Step 1

I noticed that you have some programs that need to be updated.

Your Java Runtime Environment is out of date.
Older versions have vulnerabilities that malware can use to infect your system.
Please follow these steps to remove the older versions of Java Runtime Environment..
  • Close any programs you may have running, ESPECIALLY your web browser
  • Click Start > Control Panel.
  • Click Add/Remove Programs.
  • Check any item with Java Runtime Environment (JRE or J2SE) in the name.
  • Click the Remove or Change/Remove button.
  • Repeat as many times as necessary to remove all versions of Java.
  • Reboot your computer after all Java components are removed.
Please download the latest Java Runtime Environment.
  • Scroll down to where it says Java Runtime Environment (JRE) 6 Update 10. The Java SE Runtime Environment (JRE) allows end-users to run Java applications.
  • Click the Download button to the right. When a new window opens, you will see
    NOTE: This page offers files for different platforms - please be sure to download the proper file(s) for your platform.
    Required: You must accept the license agreement to download the product.
  • Click to place a check mark by Accept License Agreement.
  • Make the selection corresponding to your computer platform. For Windows, click on Windows Offline Installation, Multi-languagelink to download. Save it to your desktop.
  • On your desktop, double-click on jre-6u10-windows-i586-p.exe to install the newest version.
After you have installed the Java software on your computer, you must restart your browser. You can verify that Java Runtime Environment (RTE) has been installed correctly by clicking on the Verify Installation button on the Welcome To Java and Verify Installation page.

Step 2

In normal mode, run an online antivirus check from at least two and preferably three of the following sites
BitDefender
Computer Associates Online Virus Scan
Panda's ActiveScan
Trend Micro Housecall
Windows Live Safety Center Free Online Scan
This scanner from Trend does not require an Active X to run.
  1. Detects and removes malware ( viruses, worms, trojans, etc. )
  2. Detects and removes grayware and spyware
  3. Restores damage caused by malware to your system.
  4. Notifies about vulnerabilities in installed programs and connected network services.
  5. Multi-platform support for: Windows, Linux, Solaris.
  6. Easy-to-use with the Microsoft Internet Explorer and Mozilla Firefox.
When you have completed the scans, if you get a report of files that can’t be cleaned / deleted, make a note of the file location of anything that cannot be deleted so you can delete it yourself. Please post that list in your next reply.

Step 3

  1. Please download Ad-Aware 2008 Free to your desktop. The Ad-Aware 2008 Free installation file will be aaw2008.msi or aaw2008.exe.
  2. Double-click the file and follow the on-screen instructions in the Installation Wizard to install.
  3. When the Please Enter Your License Information screen appears, click Cancel and Ad-Aware 2008 Free will be installed.
  4. When the Ad-Aware 2008 Has Been Successfully Installed Screen appears, click Finish to complete the installation and to launch Ad-Aware 2008 Free.
  5. The Status screen will appear. You will see four sections.
    • System Protection Status section where you will see Real Time Protection with a check in the Off dialog box and Automatic Updates with a check in the On dialog box.
    • Update Status section
    • System Scan section
    • License Status section where you will see that the Type: will be Free Edition and License Expires in: Never.
  6. In the list on the left of the screen, click Scan. You will be given a choice of Smart Scan, Full Scan, and Custom Scan. (Scheduler on the right of the screen is only available in Ad-Aware 2008 Plus and Ad-Aware Pro.)
  7. In the list on the left of the screen, click Settings > Scanning tab. Use the default settings unless you see some changes that you want to make.
  8. In the list on the left of the screen, click Status. In the System Scan section, click Scan Now.
  9. When the scan finishes, the Critical Objects tab window appears.
  10. Under Scan Results, you will see the list of Critical Objects that Ad-Aware 2008 Free found. You are given three choices, Add to ignore, Quarantine, Remove, and System Restore. You may choose to create a System Restore Point prior to removing any objects that you are unsure of removing or after a scan when you know the system is clean. If Critical Objects are found, select all objects found (right click anywhere in the list of found objects and click "Select All Objects").
  11. Click Remove.
  12. If no Critical Objects are found, click the Privacy Objects tab.
  13. If there are Privacy Objects listed, select all objects found (right click anywhere in the list of found objects and click "Select All Objects"). Select Add to ignore or Remove..
  14. Click Remove.
  15. If no Privacy Objects are found, click the Log File tab to see the statistics of the Ad-Aware 2008 Free scan.
  16. Click Finish.
  17. The next screen shows you the Scan Summary in the left panel and System Restore in the right panel.
    • Click Set to create a System Restore Point prior to removing any objects that you are unsure of removing.
    • You may want to export the results Click Export and save the log on your computer .
    • Click Scan Again to repeat the scan.
  18. You will be returned to the Status screen. Click on the X in the upper right corner to exit Ad-Aware 2008 Free.
Step 4

I recommend using Spyware Blaster.

  • Please download SpywareBlaster and save it to your desktop.
  • Double click on it to install the program.
  • Follow the prompts and choose the default locations when installing the program.
  • When the program is installed, it will place an icon on your desktop.
  • Double click on the SpywareBlaster icon and you will be presented with a brief tutorial. On the first page of this tutorial, you will see some of the SpywareBlaster features
  • Click on the Next button to proceed to the second page of the tutorial.
  • If you want to purchase the software, then you should select Automatic Updating. If you do not plan on purchasing the software, then you should select the option for Manual Updating. Press the Next button.
  • At the next screen, click Finish.
  • At the next screen, Protection Status, click Enable All Protection.
  • Click Download Latest Protection Updates. This will ensure that SpywareBlaster has the latest definitions so that it can protect your browser more efficiently. You should update SpywareBlaster regularly, as much as every few days, in order to provide the best protection. Each time you update, be sure to click Enable All Protection.
Step 5

Note: On Vista, “Windows Temp” is disabled. To empty “Windows Temp”, ATF-Cleaner must be “Run as an Administrator”.

  1. Please download the ATF-Cleaner by Atribune.
  2. Double-click ATF-Cleaner.exe to run the program.
  3. Check the boxes to the left of:
    • Windows Temp
    • Current User Temp
    • All Users Temp
    • Temporary Internet Files
    • Prefetch (Windows XP) only
    • Java Cache
  4. The rest are optional - if you want to remove them all, check Select All.
  5. Click the Empty Selected button.
  6. When you get the Done Cleaning message, click OK.
  7. Follow the same steps for Firefox or Opera. You have the option of checking No if you want to save your passwords.
  8. Click Exit on the Main menu to close the program.
Do not run it yet.

Step 6

  1. According to your Internet connection, please disconnect from the Internet. Close ALL browser windows (including this one).
    • Physically remove the cable for your broadband Internet service “Always On” Connection from your computer.
    • Turn your modem off.
    • Disconnect your modem cable from your computer.
  2. Turn the device off for Hand-held wireless connections.
  3. Exit all processes and items in your System tray.

Now we will address the HijackThis fixes.

Step 7

During the process of removing malware from your computer, there are times you may need to use specialized fix tools. Certain embedded files that are part of these specialized fix tools may be detected by your antivirus or anti-malware scanner as a RiskTool, Hacking tool, Potentially unwanted tool, a virus or a Trojan when that is not the case.
These tools have been carefully created and tested by security experts so if your antivirus or anti-malware program flags them as malware, then it is a False Positive. Antivirus scanners cannot distinguish between good and malicious use of such programs; therefore, they may alert you or even automatically remove them. In these cases, the removal of these files can have unpredictable results and unintentional results.
To avoid any problems while using a specialized fix tool, it is very important that you temporarily disable your antivirus and/or anti-malware programs before using the specialized fix tool.
When your system has been cleaned, it is important that you enable your security programs to avoid reinfection.

Spybot - Search and Destroy TeaTimer

  1. Please disable Spybot - Search and Destroy TeaTimer, as it will prevent HijackThis from fixing the infection. You can enable it after you're clean. To disable Spybot - Search and Destroy TeaTimer:
  2. Open Spybot - Search and Destroy.
  3. Click Mode in the toolbar.
  4. Select Advance Mode.
  5. Click Tools.
  6. ClickResident.
  7. Uncheck the box next to Resident Tea-Timer.
  8. Close Spybot - Search and Destroy.
  9. Reboot your computer to make these changes take effect.
  10. Don't forget to restart Spybot - Search and Destroy's Teatimer when your machine is clean and undo the changes above.
Step 8

Use ctrl + alt + del (Three keys together) to get task manager. Find these processes and end task them.
OR
Use the Process Manager in HijackThis:
  • Open HijackThis.
  • Click Open the Misc Tools Section
  • Click Open Process manager, find these programs and kill process the following running processes (Do not worry if they are not there.)
kdens.exe

Step 9

Uninstall the following programs (Do not worry if they are not there.)

Windows Tribute Service

To uninstall the Windows Tribute Service.
  1. Click Start > Control Panel.
  2. In Control Panel, double-click Add or Remove Programs.
  3. In Add or Remove Programs, highlight Windows Tribute Service, click Remove.
  4. Close the Add or Remove Programs and the Control Panel windows.
  5. Using Windows Explorer (Windows key+e), search for the Windows Tribute Service folder. If the program folder is still there, select/highlight the Windows Tribute Service folder. DELETE it. (File > Delete.) If Windows is not installed on the C drive, replace C:\ with the appropriate drive letter.
  6. Close Windows Explorer.
Step 10

Do you still have the Acronis Popup Blocker installed? If not, the entries below need to fixed with HijackThis.

O2 - BHO: Acronis Popup Blocker - {E24AD748-155E-4254-B674-4EDF86E7E1DF} - (no file)
O9 - Extra button: Acronis Pop-up Blocker - {2E071ADC-ADF8-4b4b-8ACB-EDC49E6D45A2} - (no file)
O9 - Extra 'Tools' menuitem: Acronis Pop-up Blocker - {2E071ADC-ADF8-4b4b-8ACB-EDC49E6D45A2} - (no file)

Step 11

Please run HijackThis and click Scan. Place checks next to the following entries (make sure not to miss any):

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\PROGRA~1\Java\JRE16~4.0_0\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\PROGRA~1\Java\JRE16~4.0_0\bin\ssv.dll
O23 - Service: McAfee Application Installer Cleanup (0280221225725804) (0280221225725804mcinstcleanup) - McAfee, Inc. - C:\Users\Chris\AppData\Local\Temp\028022~1.EXE
O23 - Service: Windows Tribute Service - Unknown owner - C:\Windows\system32\kdens.exe (file missing)

Close all browsers and other windows except for HijackThis, and click Fix Checked to have HijackThis fix the entries you checked.

Step 12

Reboot to Safe Mode (without networking support !).
  • If the computer is running, shut down Windows, and then turn off the power.
  • Wait 30 seconds, and then turn the computer on.
  • When the computer starts you will see your computer's hardware being listed. When you see this information start to gently tap the F8 key repeatedly until you are presented with the Windows Vista Advanced Boot Options.
  • Select the Safe Mode option using the arrow keys.
  • Press Enter. The computer then begins to start in Safe Mode.
  • When Windows starts you will be at a typical logon screen. Logon to your computer and Vista will enter Safe Mode.
Step 13

NOTE: To avoid the risk of any of the files or folders not being found due to their having the Hidden attribute. go to
the Windows Vista control panel in order to modify how folders, and the files in them, are displayed.

To enable the viewing of hidden and protected system files in Windows Vista, please follow these steps:
  1. Close all programs so that you are at your desktop.
  2. Click on the Start button. This is the small round button with the Windows flag in the lower left corner.
  3. Click on the Control Panel menu option.
  4. When the Control Panel opens, you can either be in Classic View or Control Panel Home View:
    If you are in the Classic View, do the following:
    • Double-click on the Windows Vista icon.
    • Click on the View tab.
    • Go to step 5.
    If you are in the Control Panel Home View, do the following:
    • Click on the Appearance and Personalization link.
    • Click on Show Hidden Files or Folders.
    • Go to step 5.
  5. Under the Hidden files and folders section, select the radio button labeled Show hidden files and folders.
  6. Remove the check mark from the check box labeled Hide extensions for known file types.
  7. Remove the check mark from the check box labeled Hide protected operating system files.
  8. Press the Apply button and then the OK button.
  9. Now Windows Vista is configured to show all hidden files.
Step 14

Using Windows Explorer, (My Computer (Windows key+e) search for the following files/folders and DELETE the following Folders indicated in BLUE. (Do not worry if they are not there):

C:\Windows\system32\kdens.exe

Step 15

Reboot to Normal Mode.

Step 16

Optional Fixes is the name that we use for fixes for unnecessary programs that load during startup and run in the background. These programs are not required to start automatically as you can start them manually if you need them. You would be removing the program from your startup but you would not be removing the program itself.

Your computer may be sluggish due to the many programs loading during startup and running in the background that are not necessary. Windows has a facility for starting programs at startup time. Some of these programs are required for your computer and the applications installed on it to run correctly. A good example of such a program is a virus-checking application that must always run, constantly checking for and isolating or removing files with viruses. Other such programs are not strictly required, or are optional. In some cases, you can gain significant performance enhancements by disabling the automatic startup of these programs. In many cases, the functionality offered by the programs is still available by starting the programs manually by, for example, starting the program from the Windows Start->Programs menu. Media players and instant messaging programs often fall into this category. In fact, it is common for many modern software applications, when installed, to add programs at startup that add items to the system tray or shortcut (context) menus in Windows Explorer to provide quick access to the features and functions of these applications. While they may be useful, they do increase boot time and consume system resources. It is advised that you disable these programs so that they do not take up necessary resources or slow the boot time.

Other than ScanRegistry, SystemTray, StateMgr, antivirus program entries, and firewall program entries, very few others need to load and run.

Read the articles below to see if it applies to your computer problem with being slow to respond.
Slow_Computer_Check_here_first_it_may_not_be_malware.
Help! My computer is slow!
50 Tips for a Super Fast PC
4 Ways to Speed Up Your Computer's Performance
It's not always malware: How to fix the top 10 Internet Explorer issues

If you decide that you want to stop the Optional Fixes in your startup, let me know and I will give you a list with instructions. You would be removing the program from your startup but you would not be removing the program itself.

Step 17

Let’s run ATF-Cleaner to ensure no malware is hiding in temporary folders and for general computer cleanup to free space on your computer.

Step 18

Please run HijackThis in Normal Mode and post a new HijackThis log so I can make sure that all the malware was deleted according to plan.

Please post:
  1. the list of file names and locations for any files that cannot be cleaned / deleted that were reported after you completed the online scans.
  2. the log from MalwareBytes
  3. the log from SUPERAntiSpyware
  4. a new HijackThis log
Please advise me of any problems you still have.
NonSuch
November 15, 2008, 3:23 AM UTC
lack of response,