Computer becoming unresponsive and unusable

Hi, I am new to this forum and I appreciate any help in advance. I have a relatively new dell precision. It has not been running slow, but recently whenever i start a program and start using it, the computer freezes. It is not a normal freeze, however, in that only the one program freezes and it then triggers the others. I suspect it is malware because there are a few suspicious processes running on the task manager. I am running in safe mode right now as it is the only way to do anything on this computer. Attached is the hijack this log. Thank you again sincerely.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 4:57:16 PM, on 1/13/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16762)
Boot mode: Safe mode with network support

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\AIM6\aim6.exe
C:\Program Files\AIM6\aolsoftware.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
O2 - BHO: HP Print Enhancer - {0347C33E-8762-4905-BF09-768834316C61} - C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_printenhancer.dll
O2 - BHO: AH IE BHO - {10384d0e-2bc1-48b6-844b-ad0e9e6d2511} - C:\Program Files\ZoomText 9.0\AHOI\ah_ie_bho.dll
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Pop-Up Blocker BHO - {3C060EA2-E6A9-4E49-A530-D4657B8C449A} - C:\Program Files\Verizon\Verizon Internet Security Suite\pkR.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG8\avgssie.dll (file missing)
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar3.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\2.0.301.7164\swg.dll
O2 - BHO: HP Smart BHO Class - {FFFFFFFF-CF4E-4F2B-BDC2-0E72E116A856} - C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar3.dll
O4 - HKLM\..\Run: [CTDVDDET] "C:\Program Files\Creative\Sound Blaster X-Fi\DVDAudio\CTDVDDET.EXE"
O4 - HKLM\..\Run: [AudioDrvEmulator] "C:\Program Files\Creative\Shared Files\Module Loader\DLLML.exe" -1 AudioDrvEmulator "C:\Program Files\Creative\Shared Files\Module Loader\Audio Emulator\AudDrvEm.dll"
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb11.exe
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [hpqSRMon] C:\Program Files\HP\Digital Imaging\bin\hpqSRMon.exe
O4 - HKLM\..\RunOnce: [Malwarebytes' Anti-Malware] C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe /install /silent
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [Aim6] "C:\Program Files\AIM6\aim6.exe" /d locale=en-US ee://aol/imApp
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_04\bin\npjpi150_04.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_04\bin\npjpi150_04.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: HP Smart Select - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {25365FF3-2746-4230-9DA7-163CCA318309} (Automatic Driver Installation Control) - http://inst.c-wss.com/n035p/EN/install/gtdownlr.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1129203007265
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1129203177046
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: Intel(R) Matrix Storage Event Monitor (IAANTMon) - Intel Corporation - C:\Program Files\Intel\Intel Matrix Storage Manager\iaantmon.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: Verizon Internet Security Suite (Radialpoint Security Services) - Verizon - C:\Program Files\Verizon\Verizon Internet Security Suite\RpsSecurityAwareR.exe
O23 - Service: Verizon Internet Security Suite Firewall (RP_FWS) - Verizon - C:\Program Files\Verizon\Verizon Internet Security Suite\Fws.exe

--
End of file - 6216 bytes

Hello and Welcome to forums!

My name is Bio-Hazard and I will be helping you to remove any infection(s) that you may have.

Please observe these rules while we work:

• I will be working on your Malware issues this may or may not solve other issues you have with your machine.
• The fixes are specific to your problem and should only be used for this issue on this machine.
• I f you don't know or understand something please don't hesitate to ask.
• Please DO NOT run any other tools or scans whilst I am helping you.
• It is important that you reply to this thread. Do not start a new topic.
• Absence of symptoms does not mean that everything is clear.

NOTE: Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe


Sorry for the delay, if you still need help please post a new HijackThis log. Try to run it in normal mode.

Hi Bio-Hazard, thank you very much for your help. I have tried numerous times to run hijack this in normal mode only to have it freeze, but finally I had a successful run. Here is the log in normal mode. Thanks again for your help.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 12:45:45 PM, on 1/25/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16762)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Verizon\Verizon Internet Security Suite\Fws.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\userinit.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Creative\Sound Blaster X-Fi\DVDAudio\CTDVDDET.EXE
C:\Program Files\Creative\Shared Files\Module Loader\DLLML.exe
C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb11.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\HP\Digital Imaging\bin\hpqSRMon.exe
C:\Program Files\Verizon\Verizon Internet Security Suite\rps.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\AIM6\aim6.exe
C:\Program Files\Windows Media Player\WMPNSCFG.exe
C:\WINDOWS\SYSTEM32\CTXFISPI.EXE
C:\Program Files\Verizon\VSP\VerizonServicepointComHandler.exe
C:\Program Files\AIM6\aolsoftware.exe
C:\Program Files\Verizon\VSP\VerizonServicepoint.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\iaantmon.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\MsPMSPSv.exe
C:\WINDOWS\system32\fxssvc.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
O2 - BHO: HP Print Enhancer - {0347C33E-8762-4905-BF09-768834316C61} - C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_printenhancer.dll
O2 - BHO: AH IE BHO - {10384d0e-2bc1-48b6-844b-ad0e9e6d2511} - C:\Program Files\ZoomText 9.0\AHOI\ah_ie_bho.dll
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Pop-Up Blocker BHO - {3C060EA2-E6A9-4E49-A530-D4657B8C449A} - C:\Program Files\Verizon\Verizon Internet Security Suite\pkR.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG8\avgssie.dll (file missing)
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar3.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\2.0.301.7164\swg.dll
O2 - BHO: HP Smart BHO Class - {FFFFFFFF-CF4E-4F2B-BDC2-0E72E116A856} - C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar3.dll
O4 - HKLM\..\Run: [CTDVDDET] "C:\Program Files\Creative\Sound Blaster X-Fi\DVDAudio\CTDVDDET.EXE"
O4 - HKLM\..\Run: [AudioDrvEmulator] "C:\Program Files\Creative\Shared Files\Module Loader\DLLML.exe" -1 AudioDrvEmulator "C:\Program Files\Creative\Shared Files\Module Loader\Audio Emulator\AudDrvEm.dll"
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb11.exe
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [hpqSRMon] C:\Program Files\HP\Digital Imaging\bin\hpqSRMon.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [22493030173363337611310167016182] C:\Program Files\Antivirus 2009\av2009.exe
O4 - HKCU\..\Run: [ieupdate] "C:\WINDOWS\system32\ieexplorer32.exe"
O4 - HKCU\..\Run: [Aim6] "C:\Program Files\AIM6\aim6.exe" /d locale=en-US ee://aol/imApp
O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_04\bin\npjpi150_04.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_04\bin\npjpi150_04.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: HP Smart Select - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {25365FF3-2746-4230-9DA7-163CCA318309} (Automatic Driver Installation Control) - http://inst.c-wss.com/n035p/EN/install/gtdownlr.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1129203007265
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1129203177046
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: Intel(R) Matrix Storage Event Monitor (IAANTMon) - Intel Corporation - C:\Program Files\Intel\Intel Matrix Storage Manager\iaantmon.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: Verizon Internet Security Suite (Radialpoint Security Services) - Verizon - C:\Program Files\Verizon\Verizon Internet Security Suite\RpsSecurityAwareR.exe
O23 - Service: Verizon Internet Security Suite Firewall (RP_FWS) - Verizon - C:\Program Files\Verizon\Verizon Internet Security Suite\Fws.exe

--
End of file - 7401 bytes

PS I see a lot for verizon internet security suite: I no longer use this and don't really need it.

PS I see a lot for verizon internet security suite: I no longer use this and don't really need it.

I will deal with that issues later.

SDFix
If you already have SDFix, delete it & download it again as it's being updated regularly.
Download SDFix by AndyManchesta and save it to your desktop.

• Double click on SDFix.exe. By default, it will install to C:\
• Click on Install
• Don't run it yet

Print out or save this set of instructions as you will not have internet access during the fix.
Restart the computer in Safe Mode
Let me know if you can't boot into Safe Mode. Do not continue with the fixes.

• When you see the BIOS screen, start pressing F8 repeatedly
• A boot menu will appear
• Using the up down arrows, select Safe Mode and press the Enter key
• Windows will now load
• Log in to your usual account

• Navigate to C:\SDfix (if you installed it to the default location, otherwise, locate where you installed it)
• Double click on RunThis.bat
• Type Y to begin the cleanup process
• It will remove any Trojan Services and Registry Entries that it finds then prompt you to press any key to Reboot
• When the PC restarts the tool will run again and complete the removal process then display Finished
• Press any key to end the script and load your desktop icons
• Once the desktop icons load, the SDFix report will open on screen. You can also find the report in SDFix folder, named Report.txt
• Copy & paste the contents of the log in your next reply

Logs/Information to Post in Next Reply

Please post the following logs/Information in your reply:

• SDFIX Report.txt
• A fresh HijackThis Log ( after all the above has been done)
• A description of how your computer is behaving

I installed SDfix and ran it the first time. After the computer rebooted, it gave me the message it was still cleaning, but has not moved for about a half hour. Is this normal? I will give it another few and then start the process over.

Finally got it to work..


SDFix: Version 1.240
Run by [removed] on Sun 01/25/2009 at 03:37 PM

Microsoft Windows XP [Version 5.1.2600]
Running From: C:\SDFix

Checking Services :


Restoring Default Security Values
Restoring Default Hosts File

Rebooting


Checking Files :

No Trojan Files Found






Removing Temp Files

ADS Check :


Checking Files :

No Trojan Files Found






Removing Temp Files

ADS Check :



Final Check :

catchme 0.3.1361.2 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2009-01-25 16:03:26
Windows 5.1.2600 Service Pack 3 FAT NTAPI

scanning hidden processes ...

scanning hidden services ...

scanning hidden autostart entries ...

scanning hidden files ...

scan completed successfully
hidden processes: 0
hidden services: 0
hidden files: 0


Remaining Services :




Authorized Application Key Export:

[HKEY_LOCAL_MACHINE\system\currentcontrolset\services\sharedaccess\parameters\firewallpolicy\standardprofile\authorizedapplications\list]
"%windir%\\system32\\sessmgr.exe"="%windir%\\system32\\sessmgr.exe:*:enabled:@xpsp2res.dll,-22019"
"C:\\Program Files\\Microsoft Broadband Networking\\MSBNUtil.exe"="C:\\Program Files\\Microsoft Broadband Networking\\MSBNUtil.exe:*:Enabled:Microsoft Broadband Network Utility"
"C:\\Program Files\\Microsoft Broadband Networking\\MSBNTray.exe"="C:\\Program Files\\Microsoft Broadband Networking\\MSBNTray.exe:*:Enabled:Microsoft Broadband Networking Tray"
"C:\\Program Files\\Microsoft Broadband Networking\\MSBNCfg.exe"="C:\\Program Files\\Microsoft Broadband Networking\\MSBNCfg.exe:*:Enabled:Microsoft Broadband Networking Setup"
"C:\\Program Files\\Microsoft Broadband Networking\\MSBNUpdate.exe"="C:\\Program Files\\Microsoft Broadband Networking\\MSBNUpdate.exe:*:Enabled:Microsoft Broadband Networking Update"
"C:\\Program Files\\Logitech\\Harmony Remote\\HarmonyClient"="C:\\Program Files\\Logitech\\Harmony Remote\\HarmonyClient:*:Enabled:Logitech Harmony Remote Software V5"
"C:\\Program Files\\Logitech\\Harmony Remote\\PatchHelper.exe"="C:\\Program Files\\Logitech\\Harmony Remote\\PatchHelper.exe:*:Enabled:Remote Control Software Patch Helper"
"C:\\Program Files\\Common Files\\AOL\\Loader\\aolload.exe"="C:\\Program Files\\Common Files\\AOL\\Loader\\aolload.exe:*:Enabled:AOL Loader"
"%windir%\\Network Diagnostic\\xpnetdiag.exe"="%windir%\\Network Diagnostic\\xpnetdiag.exe:*:Enabled:@xpsp3res.dll,-20000"
"C:\\Program Files\\ZoomText 9.0\\zt.exe"="C:\\Program Files\\ZoomText 9.0\\zt.exe:LocalSubNet:Enabled:ZoomText 9.0"
"C:\\Program Files\\AIM6\\aim6.exe"="C:\\Program Files\\AIM6\\aim6.exe:*:Enabled:AIM"

[HKEY_LOCAL_MACHINE\system\currentcontrolset\services\sharedaccess\parameters\firewallpolicy\domainprofile\authorizedapplications\list]
"%windir%\\system32\\sessmgr.exe"="%windir%\\system32\\sessmgr.exe:*:enabled:@xpsp2res.dll,-22019"
"C:\\Program Files\\Logitech\\Harmony Remote\\HarmonyClient"="C:\\Program Files\\Logitech\\Harmony Remote\\HarmonyClient:*:Enabled:Logitech Harmony Remote Software V5"
"C:\\Program Files\\Logitech\\Harmony Remote\\PatchHelper.exe"="C:\\Program Files\\Logitech\\Harmony Remote\\PatchHelper.exe:*:Enabled:Remote Control Software Patch Helper"
"%windir%\\Network Diagnostic\\xpnetdiag.exe"="%windir%\\Network Diagnostic\\xpnetdiag.exe:*:Enabled:@xpsp3res.dll,-20000"
"C:\\Program Files\\ZoomText 9.0\\zt.exe"="C:\\Program Files\\ZoomText 9.0\\zt.exe:LocalSubNet:Enabled:ZoomText 9.0"

Remaining Files :


File Backups: - C:\SDFix\backups\backups.zip

Files with Hidden Attributes :

Fri 12 Oct 2007 0 A.SH. --- "C:\Documents and Settings\All Users\DRM\Cache\Indiv01.tmp"

Finished!












Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 4:19:20 PM, on 1/25/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16762)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Verizon\Verizon Internet Security Suite\Fws.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Verizon\Verizon Internet Security Suite\rps.exe
C:\Program Files\Creative\Sound Blaster X-Fi\DVDAudio\CTDVDDET.EXE
C:\Program Files\Creative\Shared Files\Module Loader\DLLML.exe
C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb11.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\HP\Digital Imaging\bin\hpqSRMon.exe
C:\Program Files\Verizon\VSP\VerizonServicepointComHandler.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\AIM6\aim6.exe
C:\Program Files\Windows Media Player\WMPNSCFG.exe
C:\WINDOWS\SYSTEM32\CTXFISPI.EXE
C:\Program Files\Verizon\VSP\VerizonServicepoint.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\iaantmon.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\MsPMSPSv.exe
C:\WINDOWS\system32\fxssvc.exe
C:\Program Files\AIM6\aolsoftware.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
O2 - BHO: HP Print Enhancer - {0347C33E-8762-4905-BF09-768834316C61} - C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_printenhancer.dll
O2 - BHO: AH IE BHO - {10384d0e-2bc1-48b6-844b-ad0e9e6d2511} - C:\Program Files\ZoomText 9.0\AHOI\ah_ie_bho.dll
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Pop-Up Blocker BHO - {3C060EA2-E6A9-4E49-A530-D4657B8C449A} - C:\Program Files\Verizon\Verizon Internet Security Suite\pkR.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG8\avgssie.dll (file missing)
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar3.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\2.0.301.7164\swg.dll
O2 - BHO: HP Smart BHO Class - {FFFFFFFF-CF4E-4F2B-BDC2-0E72E116A856} - C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar3.dll
O4 - HKLM\..\Run: [CTDVDDET] "C:\Program Files\Creative\Sound Blaster X-Fi\DVDAudio\CTDVDDET.EXE"
O4 - HKLM\..\Run: [AudioDrvEmulator] "C:\Program Files\Creative\Shared Files\Module Loader\DLLML.exe" -1 AudioDrvEmulator "C:\Program Files\Creative\Shared Files\Module Loader\Audio Emulator\AudDrvEm.dll"
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb11.exe
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [hpqSRMon] C:\Program Files\HP\Digital Imaging\bin\hpqSRMon.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [22493030173363337611310167016182] C:\Program Files\Antivirus 2009\av2009.exe
O4 - HKCU\..\Run: [ieupdate] "C:\WINDOWS\system32\ieexplorer32.exe"
O4 - HKCU\..\Run: [Aim6] "C:\Program Files\AIM6\aim6.exe" /d locale=en-US ee://aol/imApp
O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_04\bin\npjpi150_04.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_04\bin\npjpi150_04.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: HP Smart Select - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {25365FF3-2746-4230-9DA7-163CCA318309} (Automatic Driver Installation Control) - http://inst.c-wss.com/n035p/EN/install/gtdownlr.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1129203007265
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1129203177046
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: Intel(R) Matrix Storage Event Monitor (IAANTMon) - Intel Corporation - C:\Program Files\Intel\Intel Matrix Storage Manager\iaantmon.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: Verizon Internet Security Suite (Radialpoint Security Services) - Verizon - C:\Program Files\Verizon\Verizon Internet Security Suite\RpsSecurityAwareR.exe
O23 - Service: Verizon Internet Security Suite Firewall (RP_FWS) - Verizon - C:\Program Files\Verizon\Verizon Internet Security Suite\Fws.exe

--
End of file - 7366 bytes

I believe the computer is running the same as before: Windows will start and will be functioning for a few seconds. After maybe a minute of doing something the computer will freeze.

Download and Run ComboFix

We will begin with ComboFix.exe. Please visit this webpage for download links, and instructions for running the tool:

HOW TO USE COMBOFIX

IMPORTANT: combofix.exe MUST be on your Desktop for us to proceed.

Please continue as follows:

• Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
  
• Double click on ComboFix.exe and follow the prompts.
  
• As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  
• Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.

NOTE: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

• Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:
  
  
  
  
• Click on Yes, to continue scanning for malware.
  
• Do not mouseclick combofix's window whilst it's running. That may cause it to stall.

Combofix should never take more that 20 minutes including the reboot if malware is detected.


Next Reply

Please reply with:

• ComboFix log (found at C:\Combofix.txt)
• New HijackThis log

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 8:17:26 PM, on 1/26/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16762)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Verizon\Verizon Internet Security Suite\Fws.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Creative\Sound Blaster X-Fi\DVDAudio\CTDVDDET.EXE
C:\Program Files\Creative\Shared Files\Module Loader\DLLML.exe
C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb11.exe
C:\Program Files\Verizon\Verizon Internet Security Suite\rps.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\HP\Digital Imaging\bin\hpqSRMon.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\AIM6\aim6.exe
C:\Program Files\Windows Media Player\WMPNSCFG.exe
C:\Program Files\Verizon\VSP\VerizonServicepointComHandler.exe
C:\WINDOWS\SYSTEM32\CTXFISPI.EXE
C:\Program Files\AIM6\aolsoftware.exe
C:\Program Files\Verizon\VSP\VerizonServicepoint.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\iaantmon.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\MsPMSPSv.exe
C:\WINDOWS\system32\fxssvc.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
O2 - BHO: HP Print Enhancer - {0347C33E-8762-4905-BF09-768834316C61} - C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_printenhancer.dll
O2 - BHO: AH IE BHO - {10384d0e-2bc1-48b6-844b-ad0e9e6d2511} - C:\Program Files\ZoomText 9.0\AHOI\ah_ie_bho.dll
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Pop-Up Blocker BHO - {3C060EA2-E6A9-4E49-A530-D4657B8C449A} - C:\Program Files\Verizon\Verizon Internet Security Suite\pkR.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG8\avgssie.dll (file missing)
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar3.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\2.0.301.7164\swg.dll
O2 - BHO: HP Smart BHO Class - {FFFFFFFF-CF4E-4F2B-BDC2-0E72E116A856} - C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar3.dll
O4 - HKLM\..\Run: [CTDVDDET] "C:\Program Files\Creative\Sound Blaster X-Fi\DVDAudio\CTDVDDET.EXE"
O4 - HKLM\..\Run: [AudioDrvEmulator] "C:\Program Files\Creative\Shared Files\Module Loader\DLLML.exe" -1 AudioDrvEmulator "C:\Program Files\Creative\Shared Files\Module Loader\Audio Emulator\AudDrvEm.dll"
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb11.exe
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [hpqSRMon] C:\Program Files\HP\Digital Imaging\bin\hpqSRMon.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [22493030173363337611310167016182] C:\Program Files\Antivirus 2009\av2009.exe
O4 - HKCU\..\Run: [ieupdate] "C:\WINDOWS\system32\ieexplorer32.exe"
O4 - HKCU\..\Run: [Aim6] "C:\Program Files\AIM6\aim6.exe" /d locale=en-US ee://aol/imApp
O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_04\bin\npjpi150_04.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_04\bin\npjpi150_04.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: HP Smart Select - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {25365FF3-2746-4230-9DA7-163CCA318309} (Automatic Driver Installation Control) - http://inst.c-wss.com/n035p/EN/install/gtdownlr.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1129203007265
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1129203177046
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: Intel(R) Matrix Storage Event Monitor (IAANTMon) - Intel Corporation - C:\Program Files\Intel\Intel Matrix Storage Manager\iaantmon.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: Verizon Internet Security Suite (Radialpoint Security Services) - Verizon - C:\Program Files\Verizon\Verizon Internet Security Suite\RpsSecurityAwareR.exe
O23 - Service: Verizon Internet Security Suite Firewall (RP_FWS) - Verizon - C:\Program Files\Verizon\Verizon Internet Security Suite\Fws.exe

--
End of file - 7292 bytes















ComboFix 09-01-21.04 - Administrator 2009-01-26 20:11:37.1 - FAT32x86 NETWORK
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.510.379 [GMT -5:00]
Running from: c:\documents and settings\[removed]\Desktop\ComboFix.exe
AV: Verizon Internet Security Suite Anti-Virus *On-access scanning disabled* (Updated)
FW: Verizon Internet Security Suite Firewall *disabled*
.

((((((((((((((((((((((((( Files Created from 2008-12-27 to 2009-01-27 )))))))))))))))))))))))))))))))
.

2009-01-25 16:23 . 2009-01-25 16:23 <DIR> d--hs---- C:\FOUND.011
2009-01-25 14:29 . 2009-01-25 14:29 578,560 --a------ c:\windows\system32\dllcache\user32.dll
2009-01-25 14:28 . 2009-01-25 14:28 <DIR> d-------- c:\windows\ERUNT
2009-01-25 14:25 . 2009-01-25 14:25 <DIR> d--hs---- C:\FOUND.010
2009-01-25 14:22 . 2008-11-06 02:03 <DIR> d-------- C:\SDFix
2009-01-25 14:17 . 2009-01-25 14:17 <DIR> d--hs---- C:\FOUND.009
2009-01-25 14:10 . 2009-01-25 14:10 83 --a------ C:\httpdownloads.andymanchesta.comRemovalToolsSDFix.exe.URL
2009-01-20 23:29 . 2009-01-20 23:29 664 --a------ c:\windows\system32\d3d9caps.dat
2009-01-16 09:47 . 2009-01-16 09:47 <DIR> d-------- c:\documents and settings\Administrator\Application Data\Viewpoint
2009-01-13 16:20 . 2009-01-13 16:20 <DIR> d-------- c:\documents and settings\Administrator\Application Data\acccore
2009-01-13 02:09 . 2009-01-13 02:09 <DIR> d-------- c:\program files\Malwarebytes' Anti-Malware
2009-01-13 02:09 . 2009-01-13 02:09 <DIR> d-------- c:\documents and settings\All Users\Application Data\Malwarebytes
2009-01-13 02:09 . 2009-01-13 02:09 <DIR> d-------- c:\documents and settings\Administrator\Application Data\Malwarebytes
2009-01-13 02:09 . 2009-01-04 18:38 38,496 --a------ c:\windows\system32\drivers\mbamswissarmy.sys
2009-01-13 02:09 . 2009-01-04 18:38 15,504 --a------ c:\windows\system32\drivers\mbam.sys
2009-01-01 19:46 . 2009-01-01 19:46 <DIR> d--hs---- C:\FOUND.008
2009-01-01 19:41 . 2009-01-01 19:41 <DIR> d--hs---- C:\FOUND.007
2009-01-01 14:39 . 2009-01-01 14:39 <DIR> d--hs---- C:\FOUND.006
2009-01-01 14:34 . 2009-01-01 14:34 <DIR> d--hs---- C:\FOUND.005
2009-01-01 14:29 . 2009-01-01 14:29 <DIR> d--hs---- C:\FOUND.004
2009-01-01 14:24 . 2009-01-01 14:24 <DIR> d--hs---- C:\FOUND.003
2009-01-01 14:15 . 2009-01-01 14:15 <DIR> d--hs---- C:\FOUND.002
2009-01-01 14:05 . 2009-01-01 14:05 <DIR> d--hs---- C:\FOUND.001
2009-01-01 13:56 . 2009-01-01 13:56 <DIR> d--hs---- C:\FOUND.000
2008-12-27 10:01 . 2009-01-20 23:29 54,156 --ah----- c:\windows\QTFont.qfn
2008-12-27 10:01 . 2008-12-27 10:01 1,409 --a------ c:\windows\QTFont.for

.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2009-01-11 14:52 32 --sha-w c:\windows\system32\drivers\fidbox2.idx
2009-01-11 14:52 32 --sha-w c:\windows\system32\drivers\fidbox2.dat
2009-01-11 14:52 32 --sha-w c:\windows\system32\drivers\fidbox.idx
2009-01-11 14:52 32 --sha-w c:\windows\system32\drivers\fidbox.dat
2008-12-13 06:40 3,593,216 ------w c:\windows\system32\dllcache\mshtml.dll
2008-12-10 22:43 --------- d-----w c:\program files\Raxco
2008-12-10 22:43 --------- d-----w c:\documents and settings\All Users\Application Data\Raxco
2008-12-10 22:40 --------- d-----w c:\program files\Verizon
2008-12-10 22:40 --------- d-----w c:\documents and settings\Consumer\Application Data\Verizon
2008-12-10 22:40 --------- d-----w c:\documents and settings\All Users\Application Data\Verizon
2008-12-01 22:32 --------- d-----w c:\program files\Common Files\Adobe AIR
2008-12-01 22:30 --------- d-----w c:\program files\Common Files\Adobe
2008-12-01 21:06 --------- d-----w c:\program files\Common Files\Software Update Utility
2008-12-01 21:06 --------- d-----w c:\documents and settings\All Users\Application Data\acccore
2008-12-01 21:05 --------- d-----w c:\program files\AIM6
2008-11-30 18:25 --------- d-----w c:\program files\Wal-Mart
2008-11-30 18:25 --------- d-----w c:\documents and settings\Consumer\Application Data\Wal-Mart Digital Photo Manager
2008-11-30 18:11 --------- d-----w c:\documents and settings\Consumer\Application Data\Printer Info Cache
2008-11-30 18:05 --------- d-----w c:\documents and settings\Consumer\Application Data\Wal-Mart Digital Photo Viewer
.

((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"ctfmon.exe"="c:\windows\system32\ctfmon.exe" [2008-04-13 15360]
"Aim6"="c:\program files\AIM6\aim6.exe" [2008-10-21 50472]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"CTDVDDET"="c:\program files\Creative\Sound Blaster X-Fi\DVDAudio\CTDVDDET.EXE" [2003-06-18 45056]
"AudioDrvEmulator"="c:\program files\Creative\Shared Files\Module Loader\DLLML.exe" [2005-11-04 49152]
"HPDJ Taskbar Utility"="c:\windows\system32\spool\drivers\w32x86\3\hpztsb11.exe" [2004-04-06 172032]
"HP Software Update"="c:\program files\HP\HP Software Update\HPWuSchd2.exe" [2007-10-14 49152]
"hpqSRMon"="c:\program files\HP\Digital Imaging\bin\hpqSRMon.exe" [2007-08-22 80896]
"QuickTime Task"="c:\program files\QuickTime\qttask.exe" [2008-03-28 413696]

[HKEY_LOCAL_MACHINE\system\currentcontrolset\control\session manager]
BootExecute REG_MULTI_SZ PDBoot.exe\0autocheck autochk *

[HKLM\~\startupfolder\C:^Documents and Settings^All Users^Start Menu^Programs^Startup^Digital Line Detect.lnk]
path=c:\documents and settings\All Users\Start Menu\Programs\Startup\Digital Line Detect.lnk
backup=c:\windows\pss\Digital Line Detect.lnkCommon Startup

[HKLM\~\startupfolder\C:^Documents and Settings^All Users^Start Menu^Programs^Startup^Event Reminder.lnk]
path=c:\documents and settings\All Users\Start Menu\Programs\Startup\Event Reminder.lnk
backup=c:\windows\pss\Event Reminder.lnkCommon Startup

[HKLM\~\startupfolder\C:^Documents and Settings^All Users^Start Menu^Programs^Startup^HP Digital Imaging Monitor.lnk]
path=c:\documents and settings\All Users\Start Menu\Programs\Startup\HP Digital Imaging Monitor.lnk
backup=c:\windows\pss\HP Digital Imaging Monitor.lnkCommon Startup

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\KernelFaultCheck]
c:\windows\system32\dumprep 0 -k [X]

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\Adobe Reader Speed Launcher]
--a------ 2008-06-12 02:38 34672 c:\program files\Adobe\Reader 9.0\Reader\reader_sl.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\Aim6]
--a------ 2008-10-21 12:10 50472 c:\program files\AIM6\aim6.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\ctfmon.exe]
--a------ 2008-04-13 20:12 15360 c:\windows\system32\ctfmon.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\dla]
--a------ 2004-08-13 01:05 122939 c:\windows\system32\dla\tfswctrl.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\DVDLauncher]
--------- 2004-04-26 08:04 53248 c:\program files\CyberLink\PowerDVD\DVDLauncher.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\IAAnotif]
--a------ 2005-04-25 08:50 139264 c:\program files\Intel\Intel Matrix Storage Manager\IAAnotif.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\NvCplDaemon]
--a------ 2005-02-24 13:32 5537792 c:\windows\system32\nvcpl.dll

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\QuickTime Task]
--a------ 2008-03-28 23:37 413696 c:\program files\QuickTime\QTTask.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\UpdReg]
--------- 2000-05-11 01:00 90112 c:\windows\Updreg.EXE

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\VerizonServicepoint.exe]
--a------ 2008-10-20 17:04 2303216 c:\program files\Verizon\VSP\VerizonServicepoint.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\WMPNSCFG]
--------- 2006-10-18 20:05 204288 c:\program files\Windows Media Player\wmpnscfg.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\CTHelper]
--a------ 2005-11-08 08:30 16384 c:\windows\CTHELPER.EXE

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\CTxfiHlp]
--a------ 2005-11-08 08:30 18944 c:\windows\system32\CTXFIHLP.EXE

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\nwiz]
--a------ 2005-02-24 13:32 1495040 c:\windows\system32\nwiz.exe

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]
"%windir%\\system32\\sessmgr.exe"=
"c:\\Program Files\\Microsoft Broadband Networking\\MSBNUtil.exe"=
"c:\\Program Files\\Microsoft Broadband Networking\\MSBNTray.exe"=
"c:\\Program Files\\Microsoft Broadband Networking\\MSBNCfg.exe"=
"c:\\Program Files\\Microsoft Broadband Networking\\MSBNUpdate.exe"=
"c:\\Program Files\\Common Files\\AOL\\Loader\\aolload.exe"=
"%windir%\\Network Diagnostic\\xpnetdiag.exe"=
"c:\\Program Files\\AIM6\\aim6.exe"=

S1 Ai2sXP;Ai2sXP;c:\windows\system32\drivers\Ai2sXP.sys [2006-05-25 7296]
S3 ISLNDIS5;ISLNDIS5 Protocol Driver;c:\progra~1\MICROS~4\ISLNDIS5.SYS [2004-07-19 14887]
S3 Radialpoint Security Services;Verizon Internet Security Suite;c:\program files\Verizon\Verizon Internet Security Suite\RpsSecurityAwareR.exe [2008-10-24 96496]
S3 wg121;NETGEAR WG121 802.11g Wireless USB2.0 Adapter;c:\windows\system32\DRIVERS\wg121nd5.sys --> c:\windows\system32\DRIVERS\wg121nd5.sys [?]
S4 Viewpoint Manager Service;Viewpoint Manager Service;c:\program files\Viewpoint\Common\ViewpointService.exe [2008-12-01 24652]

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\svchost]
HPZ12 REG_MULTI_SZ Pml Driver HPZ12 Net Driver HPZ12
hpdevmgmt REG_MULTI_SZ hpqcxs08 hpqddsvc
.
- - - - ORPHANS REMOVED - - - -

MSConfigStartUp-DSS - c:\windows\BBStore\DSS\dssagent.exe


.
------- Supplementary Scan -------
.
IE: E&xport to Microsoft Excel - c:\progra~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
FF - ProfilePath - c:\documents and settings\Administrator\Application Data\Mozilla\Firefox\Profiles\rjpue1qd.default\
FF - plugin: c:\program files\Java\jre1.5.0_04\bin\NPJava11.dll
FF - plugin: c:\program files\Java\jre1.5.0_04\bin\NPJava12.dll
FF - plugin: c:\program files\Java\jre1.5.0_04\bin\NPJava13.dll
FF - plugin: c:\program files\Java\jre1.5.0_04\bin\NPJava14.dll
FF - plugin: c:\program files\Java\jre1.5.0_04\bin\NPJava32.dll
FF - plugin: c:\program files\Java\jre1.5.0_04\bin\NPJPI150_04.dll
FF - plugin: c:\program files\Java\jre1.5.0_04\bin\NPOJI610.dll
FF - plugin: c:\program files\Viewpoint\Viewpoint Media Player\npViewpoint.dll
.

**************************************************************************

catchme 0.3.1367 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2009-01-26 20:12:52
Windows 5.1.2600 Service Pack 3 FAT NTAPI

scanning hidden processes ...

scanning hidden autostart entries ...

scanning hidden files ...

scan completed successfully
hidden files: 0

**************************************************************************
.
Completion time: 2009-01-26 20:14:22
ComboFix-quarantined-files.txt 2009-01-27 01:14:22

Pre-Run: 54,761,717,760 bytes free
Post-Run: 57,347,637,248 bytes free

WindowsXP-KB310994-SP2-Pro-BootDisk-ENU.exe
[boot loader]
timeout=2
default=multi(0)disk(0)rdisk(0)partition(2)\WINDOWS
[operating systems]
c:\cmdcons\BOOTSECT.DAT="Microsoft Windows Recovery Console" /cmdcons
multi(0)disk(0)rdisk(0)partition(2)\WINDOWS="Microsoft Windows XP Professional" /noexecute=optin /fastdetect

169 --- E O F --- 2008-12-19 08:00:46

Hello!

Run CFScript

• Close any open browsers.
• Open Notepad by click start
• Click Run
• Type notepad into the box and click enter
• Notepad will open
• Copy and Paste everything from the Code box into Notepad:

Folder::

C:\Program Files\Antivirus 2009\

File::

C:\WINDOWS\system32\ieexplorer32.exe

Registry::

[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{02478D38-C3F9-4efb-9B51-7695ECA05670}]

[-HKEY_CLASSES_ROOT\CLSID\{02478D38-C3F9-4efb-9B51-7695ECA05670}]

Save this as CFScript.txt, in the same location as ComboFix.exe (on your desktop)





Refering to the picture above, drag CFScript into ComboFix.exe

When finished, it shall produce a log for you at C:\ComboFix.txt

NOTE: Do not mouseclick combofix's window whilst it's running. That may cause it to stall it.


If you have uninstalled Verizon internet security then you need to do following.

Antivirus

Looking over your log it seems you don't have any evidence of an anti-virus software.

Anti-virus software are programs that detect cleans and erase harmful virus files on a computer
Web server or network. Unchecked virus files can unintentionally be forwarded to others including trading partners and thereby spreading infection. Because new viruses regularly emerge anti-virus software should be updated frequently. Anti-virus software can scan the computer memory and disk drives for malicious code. They can alert the user if a virus is present and will clean delete (or quarantine) infected files or directories. Please download a free anti-virus software from one these excellent vendors NOW:

• Avira AntiVir Personal- Free anti-virus software for Windows. Detects and removes more than 50000 viruses. Free support.
• avast! 4 Home Edition - Anti-virus program for Windows. The home edition is freeware for noncommercial users.
• AVG Anti-Virus Free Edition - Free edition of the AVG anti-virus program for Windows.

It is strongly recommended that you run only one antivirus program at a time. Having more than one antivirus program active in memory uses additional resources and can result in program conflicts and false virus alerts. If you choose to install more than one antivirus program on your computer then only one of them should be active in memory at a time.



Firewall

Looking over your log it seems you don't have any evidence of a third party FIREWALL. As the term conveys a firewall is an extra layer of security installed onto computers which restricts access to systems from the outside world. Firewalls protect against hackers and malicious intruders.

If you are using the built-in Windows XP firewall it is not recommended as it does not block outgoing connections. This means that any malware on your computer is free to phone home for more instructions. Simply put Windows XP contains a mediocre firewall. This firewall is NO replacement for a dedicated software solution. Remember to use only one firewall at the same time.

I would recommend to install install a free firewall for personal use from one of these excellent vendors. Choice is yours:

• Online-Armor Free
• Agnitum
• Sunbelt/Kerio (Free version after 30 days)
• Comodo (Uncheck during installation Install Comodo SafeSurf.., Make Comodo my default search provider and Make Comodo Search my homepage and install firewall ONLY!)

Next Reply

Please reply with:

• ComboFix log (found at C:\Combofix.txt)
• New HijackThis log

Thank you so much for the speedy reply.

I am not at home right now but will follow the instructions in a few hours. I am still having problems in normal mode, though. When I do get home, I will try to complete everything in normal mode, but if this does not work do we have any other options?

Thanks so much

"eteacher47" wrote:Thank you so much for the speedy reply.

I am not at home right now but will follow the instructions in a few hours. I am still having problems in normal mode, though. When I do get home, I will try to complete everything in normal mode, but if this does not work do we have any other options?

Thanks so much

If it doesnt work in normal mode, we have other options available.

I am not able to complete those tasks in normal mode.

Hello!

First time you run Combofix you were able to run in normal mode, is that correct?
So your normal mode still freezes after some time?

Boot into Safe mode.

Here are the instructions how to boot into safe mode in Windows XP

• If the computer is running shut down Windows and then turn off the power
• Wait 30 seconds and then turn the computer on.
• Start tapping the F8 key. The Windows Advanced Options Menu appears. If you begin tapping the F8 key too soon some computers display a keyboard error message. To resolve this restart the computer and try again.
• Ensure that the Safe mode option is selected.
• Press Enter. The computer then begins to start in Safe mode.
• You can see Safe mode in every corner of your screen
• When you are finished with all troubleshooting close all programs and restart the computer as you normally would.

When you are in safe mode run the Combofix script in there and post the log for me to see.