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Task Manager disabled by administrator- not me! suspect malw

20 min read

This thread's last reply is from January 26, 2009, 3:53 AM UTC. Software, malware, and removal-tool advice below may be out of date — treat specific steps and download links with caution.

danob11
January 15, 2009, 1:26 AM UTC
Haven't been able to use Task manager, 'puter runs a little slow, especially online. Here's the log. Thanks for your help. Hope I did this right!

Dan Obert


Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 6:10:40 PM, on 1/14/2009
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16762)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Windows Defender\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
C:\PROGRA~1\Grisoft\AVG7\avgemc.exe
C:\WINDOWS\system32\HPZipm12.exe
C:\Program Files\Comcast\Desktop Doctor\bin\sprtsvc.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe
C:\Program Files\Webroot\Washer\WasherSvc.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\PROGRA~1\Grisoft\AVG7\avgcc.exe
C:\Program Files\Comcast\Desktop Doctor\bin\sprtcmd.exe
C:\Program Files\Webroot\Spy Sweeper\SpySweeperUI.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Webroot\Washer\wwDisp.exe
C:\Program Files\Adobe\Acrobat 6.0\Distillr\acrotray.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Webroot\Spy Sweeper\SSU.EXE
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.comcast.net/a/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://windowsupdate.microsoft.com/
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {3B7AAEB1-9F3D-4491-9C06-C7165CA8D058} - C:\Program Files\Applications\iebt.dll (file missing)
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
O2 - BHO: AcroIEToolbarHelper Class - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\3.1.807.1746\swg.dll
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [Windows Defender] "C:\Program Files\Windows Defender\MSASCui.exe" -hide
O4 - HKLM\..\Run: [AVG7_CC] "C:\PROGRA~1\Grisoft\AVG7\avgcc.exe" /STARTUP
O4 - HKLM\..\Run: [ddoctorv2] "C:\Program Files\Comcast\Desktop Doctor\bin\sprtcmd.exe" /P ddoctorv2
O4 - HKLM\..\Run: [SpySweeper] "C:\Program Files\Webroot\Spy Sweeper\SpySweeperUI.exe" /startintray
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [ctfmon.exe] "C:\WINDOWS\system32\ctfmon.exe"
O4 - HKCU\..\Run: [Window Washer] "C:\Program Files\Webroot\Washer\wwDisp.exe"
O4 - HKCU\..\RunOnce: [Index Washer] "C:\Program Files\Webroot\Washer\WashIdx.exe" "me"
O4 - HKLM\..\Policies\Explorer\Run: [smile] C:\Program Files\Applications\wcs.exe
O4 - HKLM\..\Policies\Explorer\Run: [start] C:\Program Files\Applications\iebtm.exe
O4 - HKUS\S-1-5-19\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'Default user')
O4 - Global Startup: Acrobat Assistant.lnk = C:\Program Files\Adobe\Acrobat 6.0\Distillr\acrotray.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {A93B47FD-9BF6-4DA8-97FC-9270B9D64A6C} (VaPgCtrl Class) - http://216.207.10.118/plugin/h263ctrl.cab
O20 - Winlogon Notify: __c0055C03 - C:\WINDOWS\system32\__c0055C03.dat (file missing)
O22 - SharedTaskScheduler: apathies - {aed6f6a3-183c-488d-9f90-23db99f56e7f} - (no file)
O22 - SharedTaskScheduler: awash - {e3623691-f85d-48d8-8e4d-abe79077f841} - (no file)
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
O23 - Service: AVG E-mail Scanner (AVGEMS) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgemc.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: IomegaAccess - Iomega Corporation - C:\WINDOWS\system32\IomegaAccess.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: SupportSoft Sprocket Service (ddoctorv2) (sprtsvc_ddoctorv2) - SupportSoft, Inc. - C:\Program Files\Comcast\Desktop Doctor\bin\sprtsvc.exe
O23 - Service: Webroot Spy Sweeper Engine (WebrootSpySweeperService) - Webroot Software, Inc. (www.webroot.com) - C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe
O23 - Service: Window Washer Engine (wwEngineSvc) - Webroot Software, Inc. - C:\Program Files\Webroot\Washer\WasherSvc.exe
O23 - Service: ZipToA - Iomega Corporation - C:\WINDOWS\system32\ZipToA.exe

--
End of file - 7348 bytes
peku006
January 18, 2009, 5:53 PM UTC
Hello and welcome to Malware Removal.

My name is peku006and I will be helping you to remove any infection(s) that you may have.
I will be giving you a series of instructions that need to be followed in the order in which I give them to you.

Please observe these rules while we work:

  • If you don't know, stop and ask! Don't keep going on.
  • Please reply to this thread. Do not start a new topic.
  • Please continue to respond until I give you the "All Clear"


If you follow these instructions, everything should go smoothly.

Before we start fixing anything you should print out these instructions or copy them to a NotePad file so they will be accessible.
Some steps will require you to disconnect from the Internet or use Safe Mode and you will not have access to this page.

1 - Download and Install SDFix
Download SDFix and save it to your Desktop.

Double click SDFix.exe and it will extract the files to %systemdrive%
(Drive that contains the Windows Directory, typically C:\SDFix)

2 - Boot into Safe Mode

Reboot your computer in Safe Mode.
  • If the computer is running, shut down Windows, and then turn off the power.
  • Wait 30 seconds, and then turn the computer on.
  • Start tapping the F8 key. The Windows Advanced Options Menu appears. If you begin tapping the F8 key too soon, some computers display a "keyboard error" message. To resolve this, restart the computer and try again.
  • Ensure that the Safe Mode option is selected.
  • Press Enter. The computer then begins to start in Safe mode.
  • Login on your usual account.


3- Run SDFix
  • Open the extracted SDFix folder and double click RunThis.bat to start the script.
  • Type Y to begin the cleanup process.
  • It will remove any Trojan Services and Registry Entries that it finds then prompt you to press any key to Reboot.
  • Press any Key and it will restart the PC.
  • When the PC restarts the Fixtool will run again and complete the removal process then display Finished, press any key to end the script and load your desktop icons.
  • Once the desktop icons load the SDFix report will open on screen and also save into the SDFix folder as Report.txt
    (Report.txt will also be copied to Clipboard ready for posting back on the forum).


4 - Scan With ComboFix

Please visit this webpage for download links, and instructions for running the tool:

http://www.bleepingcomputer.com/combofix/how-to-use-combofix

* Ensure you have disabled all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

How to Temporarily Disable Anti-virus
Please include the C:\ComboFix.txt in your next reply for further review.

5 - Run Hijackthis
Click on the Do a system scan and save a logfile button. It will scan and the log should open in notepad

6 - Status Check
Please reply with

1. the SDFix Report.txt(C:\SDFix\Report.txt)
2. the ComboFix log(C:\ComboFix.txt)
3. a fresh HijackThis log

Thanks peku006
danob11
January 18, 2009, 11:47 PM UTC
Thank you peku006, I will run this tonite and submit my results.

Danob11
danob11
January 19, 2009, 5:18 PM UTC
New reports after scans, thanks for your help again. Only problem was SpySweeper.exe running while Combo-fix was scanning, could not get it to shut off, process was running at 100%, really slow scanning, took all night!

Dan

ComboFix 09-01-18.01 - me 2009-01-18 22:42:47.1 - NTFSx86
Microsoft Windows XP Professional 5.1.2600.2.1252.1.1033.18.767.438 [GMT -5:00]
Running from: c:\documents and settings\[removed]\Desktop\ComboFix.exe
AV: AVG 7.5.552 *On-access scanning disabled* (Updated)
* Created a new restore point

WARNING -THIS MACHINE DOES NOT HAVE THE RECOVERY CONSOLE INSTALLED !!
.

((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.

c:\windows\system32\_004005_.tmp.dll
c:\windows\system32\_004006_.tmp.dll
c:\windows\system32\_004007_.tmp.dll
c:\windows\system32\_004008_.tmp.dll
c:\windows\system32\_004015_.tmp.dll
c:\windows\system32\_004016_.tmp.dll
c:\windows\system32\_004017_.tmp.dll
c:\windows\system32\_004019_.tmp.dll
c:\windows\system32\_004020_.tmp.dll
c:\windows\system32\_004023_.tmp.dll
c:\windows\system32\_004024_.tmp.dll
c:\windows\system32\_004026_.tmp.dll
c:\windows\system32\_004027_.tmp.dll
c:\windows\system32\_004028_.tmp.dll
c:\windows\system32\_004030_.tmp.dll
c:\windows\system32\_004031_.tmp.dll
c:\windows\system32\_004033_.tmp.dll
c:\windows\system32\_004034_.tmp.dll
c:\windows\system32\_004036_.tmp.dll
c:\windows\system32\_004038_.tmp.dll
c:\windows\system32\_004039_.tmp.dll
c:\windows\system32\_004041_.tmp.dll
c:\windows\system32\_004044_.tmp.dll
c:\windows\system32\_004046_.tmp.dll
c:\windows\system32\_004047_.tmp.dll
c:\windows\system32\_004048_.tmp.dll
c:\windows\system32\_004049_.tmp.dll
c:\windows\system32\_004052_.tmp.dll
c:\windows\system32\_004053_.tmp.dll
c:\windows\system32\_004054_.tmp.dll
c:\windows\system32\_004055_.tmp.dll
c:\windows\system32\_004056_.tmp.dll
c:\windows\system32\_004061_.tmp.dll
c:\windows\system32\_004063_.tmp.dll
c:\windows\system32\_004064_.tmp.dll
c:\windows\system32\_006211_.tmp.dll
c:\windows\system32\_006212_.tmp.dll
c:\windows\system32\_006213_.tmp.dll
c:\windows\system32\_006214_.tmp.dll
c:\windows\system32\_006221_.tmp.dll
c:\windows\system32\_006222_.tmp.dll
c:\windows\system32\_006223_.tmp.dll
c:\windows\system32\_006224_.tmp.dll
c:\windows\system32\_006226_.tmp.dll
c:\windows\system32\_006227_.tmp.dll
c:\windows\system32\_006230_.tmp.dll
c:\windows\system32\_006231_.tmp.dll
c:\windows\system32\_006233_.tmp.dll
c:\windows\system32\_006234_.tmp.dll
c:\windows\system32\_006235_.tmp.dll
c:\windows\system32\_006237_.tmp.dll
c:\windows\system32\_006238_.tmp.dll
c:\windows\system32\_006240_.tmp.dll
c:\windows\system32\_006241_.tmp.dll
c:\windows\system32\_006243_.tmp.dll
c:\windows\system32\_006245_.tmp.dll
c:\windows\system32\_006246_.tmp.dll
c:\windows\system32\_006248_.tmp.dll
c:\windows\system32\_006251_.tmp.dll
c:\windows\system32\_006253_.tmp.dll
c:\windows\system32\_006254_.tmp.dll
c:\windows\system32\_006255_.tmp.dll
c:\windows\system32\_006256_.tmp.dll
c:\windows\system32\_006257_.tmp.dll
c:\windows\system32\_006260_.tmp.dll
c:\windows\system32\_006261_.tmp.dll
c:\windows\system32\_006262_.tmp.dll
c:\windows\system32\_006263_.tmp.dll
c:\windows\system32\_006264_.tmp.dll
c:\windows\system32\_006269_.tmp.dll
c:\windows\system32\_006271_.tmp.dll
c:\windows\system32\_006272_.tmp.dll

.
((((((((((((((((((((((((( Files Created from 2008-12-19 to 2009-01-19 )))))))))))))))))))))))))))))))
.

2009-01-18 19:05 . 2009-01-18 19:05 <DIR> d-------- c:\windows\ERUNT
2009-01-18 18:50 . 2009-01-18 20:03 <DIR> d-------- C:\SDFix
2009-01-14 20:38 . 2007-12-24 17:37 138,384 --a------ c:\windows\system32\drivers\tmcomm.sys
2009-01-14 20:37 . 2009-01-14 23:03 <DIR> d-------- c:\documents and settings\me\Application Data\HouseCall 6.6
2009-01-14 18:10 . 2009-01-14 18:10 <DIR> d-------- c:\program files\Trend Micro

.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2009-01-19 11:49 --------- d-----w c:\documents and settings\All Users\Application Data\Avg7
2009-01-19 02:00 --------- d-----w c:\documents and settings\me\Application Data\AVG7
2008-12-25 18:16 --------- d-----w c:\documents and settings\me\Application Data\AdobeUM
2008-12-11 11:57 333,184 ----a-w c:\windows\system32\drivers\srv.sys
2008-10-23 13:01 283,648 ----a-w c:\windows\system32\gdi32.dll
.

((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"MSMSGS"="c:\program files\Messenger\msmsgs.exe" [2004-10-13 1694208]
"ctfmon.exe"="c:\windows\system32\ctfmon.exe" [2004-08-04 15360]
"Window Washer"="c:\program files\Webroot\Washer\wwDisp.exe" [2007-11-26 1206600]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"QuickTime Task"="c:\program files\QuickTime\qttask.exe" [2005-09-25 77824]
"AVG7_CC"="c:\progra~1\Grisoft\AVG7\avgcc.exe" [2008-10-17 590848]
"ddoctorv2"="c:\program files\Comcast\Desktop Doctor\bin\sprtcmd.exe" [2008-04-24 202560]

[HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Run]
"AVG7_Run"="c:\progra~1\Grisoft\AVG7\avgw.exe" [2008-03-03 219136]

c:\documents and settings\All Users\Start Menu\Programs\Startup\
Acrobat Assistant.lnk - c:\program files\Adobe\Acrobat 6.0\Distillr\acrotray.exe [2003-05-15 217193]
HP Digital Imaging Monitor.lnk - c:\program files\HP\Digital Imaging\bin\hpqtra08.exe [2004-11-04 258048]
Microsoft Office.lnk - c:\program files\Microsoft Office\Office10\OSA.EXE [2001-02-13 83360]

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile]
"EnableFirewall"= 0 (0x0)

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]
"c:\\WINDOWS\\system32\\sessmgr.exe"=
"c:\\Program Files\\HP\\HP Software Update\\HPWUCli.exe"=
"%windir%\\Network Diagnostic\\xpnetdiag.exe"=
"%windir%\\system32\\sessmgr.exe"=

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\GloballyOpenPorts\List]
"4918:UDP"= 4918:UDP:Windows Media Format SDK (iexplore.exe)
"4932:UDP"= 4932:UDP:Windows Media Format SDK (iexplore.exe)
"4950:UDP"= 4950:UDP:Windows Media Format SDK (iexplore.exe)
"4968:UDP"= 4968:UDP:Windows Media Format SDK (iexplore.exe)
"1034:UDP"= 1034:UDP:Windows Media Format SDK (iexplore.exe)
"1042:UDP"= 1042:UDP:Windows Media Format SDK (iexplore.exe)
"1052:UDP"= 1052:UDP:Windows Media Format SDK (iexplore.exe)
"1066:UDP"= 1066:UDP:Windows Media Format SDK (iexplore.exe)
"1080:UDP"= 1080:UDP:Windows Media Format SDK (iexplore.exe)
"1094:UDP"= 1094:UDP:Windows Media Format SDK (iexplore.exe)
"1114:UDP"= 1114:UDP:Windows Media Format SDK (iexplore.exe)
"1122:UDP"= 1122:UDP:Windows Media Format SDK (iexplore.exe)
"1132:UDP"= 1132:UDP:Windows Media Format SDK (iexplore.exe)
"1146:UDP"= 1146:UDP:Windows Media Format SDK (iexplore.exe)

R0 BsStor;InCD Storage Helper Driver;c:\windows\system32\drivers\bsstor.sys [2005-05-09 9344]
R0 ssfs0bbc;ssfs0bbc;c:\windows\system32\drivers\ssfs0bbc.sys [2008-07-13 29808]
R3 s3legacy;s3legacy;c:\windows\system32\drivers\s3legacy.sys [2005-05-09 65664]
R4 WinDefend;Windows Defender;c:\program files\Windows Defender\MsMpEng.exe [2006-11-03 13592]
R4 wwEngineSvc;Window Washer Engine;c:\program files\Webroot\Washer\WasherSvc.exe [2008-03-11 598856]
S4 ATMhelpr;ATMhelpr;c:\windows\system32\drivers\ATMHELPR.SYS [2005-05-09 4064]
S4 BsUDF;InCD UDF Driver;c:\windows\system32\drivers\bsudf.sys [2005-05-09 448640]
.
Contents of the 'Scheduled Tasks' folder

2009-01-19 c:\windows\Tasks\MP Scheduled Scan.job
- c:\program files\Windows Defender\MpCmdRun.exe [2006-11-03 18:20]

2009-01-19 c:\windows\Tasks\wrSpySweeperFullSweep.job
- c:\program files\Webroot\Spy Sweeper\SpySweeperUI.exe [2008-08-09 15:04]

2009-01-19 c:\windows\Tasks\wrSpySweeperFullSweep.job
- c:\program files\Webroot\Spy Sweeper\SpySweeperUI.exe [2008-08-09 15:04]

2009-01-19 c:\windows\Tasks\wrSpySweeperFullSweep.job
- a:\","c:\","d:\","e:\","F:\" []

2009-01-19 c:\windows\Tasks\wrSpySweeper_L46CD4F09F9284BE099A3CAE2D3E844B3.job
- c:\program files\Webroot\Spy Sweeper\SpySweeperUI.exe [2008-08-09 15:04]

2009-01-19 c:\windows\Tasks\wrSpySweeper_L46CD4F09F9284BE099A3CAE2D3E844B3.job
- c:\program files\Webroot\Spy Sweeper\SpySweeperUI.exe [2008-08-09 15:04]

2009-01-19 c:\windows\Tasks\wrSpySweeper_L46CD4F09F9284BE099A3CAE2D3E844B3.job
- a:\","c:\","d:\","e:\","F:\" []

2009-01-19 c:\windows\Tasks\wrSpySweeper_LC48A5825247E4D6E83039764BA37E304.job
- c:\program files\Webroot\Spy Sweeper\SpySweeperUI.exe [2008-08-09 15:04]

2009-01-19 c:\windows\Tasks\wrSpySweeper_LC48A5825247E4D6E83039764BA37E304.job
- c:\program files\Webroot\Spy Sweeper\SpySweeperUI.exe [2008-08-09 15:04]

2009-01-19 c:\windows\Tasks\wrSpySweeper_LC48A5825247E4D6E83039764BA37E304.job
- a:\","c:\","d:\","e:\","F:\" []
.
- - - - ORPHANS REMOVED - - - -

Notify-__c0055C03 - c:\windows\system32\__c0055C03.dat
Notify-dimsntfy - (no file)


.
------- Supplementary Scan -------
.
uStart Page = hxxp://www.comcast.net/a/
uSearchMigratedDefaultURL = hxxp://www.google.com/search?q={searchTerms}&sourceid=ie7&rls=com.microsoft:en-US&ie=utf8&oe=utf8
uSearchURL,(Default) = hxxp://www.google.com/search?q=%s
IE: E&xport to Microsoft Excel - c:\progra~1\MICROS~2\Office10\EXCEL.EXE/3000
Trusted Zone: signin.ebay.com
.

**************************************************************************

catchme 0.3.1367 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2009-01-19 06:49:59
Windows 5.1.2600 Service Pack 2 NTFS

scanning hidden processes ...

scanning hidden autostart entries ...

scanning hidden files ...

scan completed successfully
hidden files: 0

**************************************************************************
.
--------------------- DLLs Loaded Under Running Processes ---------------------

- - - - - - - > 'explorer.exe'(2992)
c:\windows\system32\WPDShServiceObj.dll
c:\windows\system32\PortableDeviceTypes.dll
c:\windows\system32\PortableDeviceApi.dll
.
------------------------ Other Running Processes ------------------------
.
c:\progra~1\Grisoft\AVG7\avgamsvr.exe
c:\progra~1\Grisoft\AVG7\avgupsvc.exe
c:\progra~1\Grisoft\AVG7\avgemc.exe
c:\windows\system32\HPZipm12.exe
c:\program files\Comcast\Desktop Doctor\bin\sprtsvc.exe
c:\program files\Webroot\Spy Sweeper\SpySweeper.exe
c:\windows\system32\wscntfy.exe
.
**************************************************************************
.
Completion time: 2009-01-19 7:34:33 - machine was rebooted
ComboFix-quarantined-files.txt 2009-01-19 12:33:13

Pre-Run: 48,055,259,136 bytes free
Post-Run: 48,007,421,952 bytes free

214 --- E O F --- 2009-01-16 07:10:23


SDFix report
SDFix: Version 1.240
Run by [removed] on Sun 01/18/2009 at 07:10 PM

Microsoft Windows XP [Version 5.1.2600]
Running From: C:\SDFix

Checking Services :


Restoring Default Security Values
Restoring Default Hosts File

Rebooting


Checking Files :

Trojan Files Found:

C:\Documents and Settings\All Users\Start Menu\Antivirus Scan.url - Deleted
C:\Documents and Settings\All Users\Start Menu\Online Spyware Test.url - Deleted
C:\Documents and Settings\me\My Documents\My Documents.url - Deleted
C:\Documents and Settings\me\My Documents\My Music\My Music.url - Deleted
C:\Documents and Settings\me\My Documents\My Videos\My Video.url - Deleted
C:\WINDOWS\system32\drivers\tdssserv.sys - Deleted



Folder C:\WINDOWS\system32\smp - Removed


Removing Temp Files

ADS Check :



Final Check :

catchme 0.3.1361.2 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2009-01-18 19:59:45
Windows 5.1.2600 Service Pack 2 NTFS

scanning hidden processes ...

scanning hidden services & system hive ...

scanning hidden registry entries ...

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\DF224D2C7ÿ319BC44]

scanning hidden files ...

scan completed successfully
hidden processes: 0
hidden services: 0
hidden files: 0


Remaining Services :




Authorized Application Key Export:

[HKEY_LOCAL_MACHINE\system\currentcontrolset\services\sharedaccess\parameters\firewallpolicy\standardprofile\authorizedapplications\list]
"C:\\WINDOWS\\system32\\sessmgr.exe"="C:\\WINDOWS\\system32\\sessmgr.exe:*:Disabled:@xpsp2res.dll,-22019"
"C:\\Program Files\\HP\\HP Software Update\\HPWUCli.exe"="C:\\Program Files\\HP\\HP Software Update\\HPWUCli.exe:*:Disabled:HP Software Update Client"
"%windir%\\Network Diagnostic\\xpnetdiag.exe"="%windir%\\Network Diagnostic\\xpnetdiag.exe:*:Enabled:@xpsp3res.dll,-20000"
"C:\\Program Files\\Internet Explorer\\iexplore.exe"="C:\\Program Files\\Internet Explorer\\iexplore.exe:*:Disabled:Internet Explorer"
"C:\\Program Files\\Grisoft\\AVG Free\\avgemc.exe"="C:\\Program Files\\Grisoft\\AVG Free\\avgemc.exe:*:Enabled:avgemc.exe"
"C:\\Program Files\\Grisoft\\AVG Free\\avginet.exe"="C:\\Program Files\\Grisoft\\AVG Free\\avginet.exe:*:Enabled:avginet.exe"
"C:\\Program Files\\iTunes\\iTunes.exe"="C:\\Program Files\\iTunes\\iTunes.exe:*:Disabled:iTunes"
"C:\\Program Files\\Common Files\\McAfee\\MNA\\McNASvc.exe"="C:\\Program Files\\Common Files\\McAfee\\MNA\\McNASvc.exe:*:Enabled:McAfee Network Agent"
"%windir%\\system32\\sessmgr.exe"="%windir%\\system32\\sessmgr.exe:*:enabled:@xpsp2res.dll,-22019"

[HKEY_LOCAL_MACHINE\system\currentcontrolset\services\sharedaccess\parameters\firewallpolicy\domainprofile\authorizedapplications\list]
"%windir%\\system32\\sessmgr.exe"="%windir%\\system32\\sessmgr.exe:*:enabled:@xpsp2res.dll,-22019"
"%windir%\\Network Diagnostic\\xpnetdiag.exe"="%windir%\\Network Diagnostic\\xpnetdiag.exe:*:Enabled:@xpsp3res.dll,-20000"

Remaining Files :


File Backups: - C:\SDFix\backups\backups.zip

Files with Hidden Attributes :

Thu 9 Aug 2001 64,512 A..H. --- "C:\WINDOWS\system32\PackethSvc.exe"
Tue 29 Aug 2006 4,348 ..SH. --- "C:\Documents and Settings\All Users\DRM\DRMv1.bak"
Thu 14 Dec 2006 0 A.SH. --- "C:\Documents and Settings\All Users\DRM\Cache\Indiv01.tmp"
Sat 14 Jan 2006 8 A..H. --- "C:\Documents and Settings\All Users\Application Data\GTek\GTUpdate\AUpdate\Channels\ch1\lock.tmp"

Finished!


Hijack this report
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 12:09:44 PM, on 1/19/2009
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16762)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Windows Defender\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
C:\PROGRA~1\Grisoft\AVG7\avgemc.exe
C:\WINDOWS\system32\HPZipm12.exe
C:\Program Files\Comcast\Desktop Doctor\bin\sprtsvc.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe
C:\Program Files\Webroot\Washer\WasherSvc.exe
C:\Program Files\QuickTime\qttask.exe
C:\PROGRA~1\Grisoft\AVG7\avgcc.exe
C:\Program Files\Comcast\Desktop Doctor\bin\sprtcmd.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Webroot\Washer\wwDisp.exe
C:\Program Files\Adobe\Acrobat 6.0\Distillr\acrotray.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\WINDOWS\explorer.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.comcast.net/a/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://windowsupdate.microsoft.com/
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
O2 - BHO: AcroIEToolbarHelper Class - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\3.1.807.1746\swg.dll
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [AVG7_CC] "C:\PROGRA~1\Grisoft\AVG7\avgcc.exe" /STARTUP
O4 - HKLM\..\Run: [ddoctorv2] "C:\Program Files\Comcast\Desktop Doctor\bin\sprtcmd.exe" /P ddoctorv2
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [Window Washer] "C:\Program Files\Webroot\Washer\wwDisp.exe"
O4 - HKUS\S-1-5-18\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'Default user')
O4 - Global Startup: Acrobat Assistant.lnk = C:\Program Files\Adobe\Acrobat 6.0\Distillr\acrotray.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {A93B47FD-9BF6-4DA8-97FC-9270B9D64A6C} (VaPgCtrl Class) - http://216.207.10.118/plugin/h263ctrl.cab
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
O23 - Service: AVG E-mail Scanner (AVGEMS) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgemc.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: IomegaAccess - Iomega Corporation - C:\WINDOWS\system32\IomegaAccess.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: SupportSoft Sprocket Service (ddoctorv2) (sprtsvc_ddoctorv2) - SupportSoft, Inc. - C:\Program Files\Comcast\Desktop Doctor\bin\sprtsvc.exe
O23 - Service: Webroot Spy Sweeper Engine (WebrootSpySweeperService) - Webroot Software, Inc. (www.webroot.com) - C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe
O23 - Service: Window Washer Engine (wwEngineSvc) - Webroot Software, Inc. - C:\Program Files\Webroot\Washer\WasherSvc.exe
O23 - Service: ZipToA - Iomega Corporation - C:\WINDOWS\system32\ZipToA.exe

--
End of file - 6106 bytes
peku006
January 19, 2009, 5:55 PM UTC
Hi Dan

Read What to do if your Computer is running slowly

1 - Download and Run Malwarebytes' Anti-Malware
Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Double-click on Download_mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
  • Update Malwarebytes' Anti-Malware
  • Launch Malwarebytes' Anti-Malware
  • Then click Finish.

MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.

On the Scanner tab:
  • Make sure the "Perform full scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.

Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad and you may be prompted to restart your computer. (see Note below)
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • The log can also be found here:

    C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt
  • Copy and paste the contents of that report in your next reply and exit MBAM.


Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts. Click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.

2 - Run Hijackthis
Click on the Do a system scan and save a logfile button. It will scan and the log should open in notepad

3 - Status Check
Please reply with

1. the Malwarebytes' Anti-Malware Log
2. a fresh HijackThis log

Thanks peku006
danob11
January 19, 2009, 10:15 PM UTC
Thanks, will do that tonite after a meeting.

Dan
danob11
January 20, 2009, 1:13 AM UTC
OK, Pecu006, here's the latest:

Malwarebytes' Anti-Malware 1.33
Database version: 1668
Windows 5.1.2600 Service Pack 2

1/19/2009 7:59:08 PM
mbam-log-2009-01-19 (19-59-08).txt

Scan type: Full Scan (A:\|C:\|D:\|E:\|F:\|)
Objects scanned: 98613
Time elapsed: 47 minute(s), 15 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 1
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{e596df5f-4239-4d40-8367-ebadf0165917} (Rogue.Installer) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)



Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 8:03:20 PM, on 1/19/2009
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16762)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Windows Defender\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
C:\PROGRA~1\Grisoft\AVG7\avgemc.exe
C:\WINDOWS\system32\HPZipm12.exe
C:\Program Files\Comcast\Desktop Doctor\bin\sprtsvc.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe
C:\Program Files\Webroot\Washer\WasherSvc.exe
C:\Program Files\QuickTime\qttask.exe
C:\PROGRA~1\Grisoft\AVG7\avgcc.exe
C:\Program Files\Comcast\Desktop Doctor\bin\sprtcmd.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Webroot\Washer\wwDisp.exe
C:\Program Files\Adobe\Acrobat 6.0\Distillr\acrotray.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\WINDOWS\explorer.exe
C:\WINDOWS\system32\NOTEPAD.EXE
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.comcast.net/a/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://windowsupdate.microsoft.com/
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
O2 - BHO: AcroIEToolbarHelper Class - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\3.1.807.1746\swg.dll
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [AVG7_CC] "C:\PROGRA~1\Grisoft\AVG7\avgcc.exe" /STARTUP
O4 - HKLM\..\Run: [ddoctorv2] "C:\Program Files\Comcast\Desktop Doctor\bin\sprtcmd.exe" /P ddoctorv2
O4 - HKLM\..\RunOnce: [Malwarebytes' Anti-Malware] C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe /install /silent
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [Window Washer] "C:\Program Files\Webroot\Washer\wwDisp.exe"
O4 - HKUS\S-1-5-18\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'Default user')
O4 - Global Startup: Acrobat Assistant.lnk = C:\Program Files\Adobe\Acrobat 6.0\Distillr\acrotray.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {A93B47FD-9BF6-4DA8-97FC-9270B9D64A6C} (VaPgCtrl Class) - http://216.207.10.118/plugin/h263ctrl.cab
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
O23 - Service: AVG E-mail Scanner (AVGEMS) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgemc.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: IomegaAccess - Iomega Corporation - C:\WINDOWS\system32\IomegaAccess.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: SupportSoft Sprocket Service (ddoctorv2) (sprtsvc_ddoctorv2) - SupportSoft, Inc. - C:\Program Files\Comcast\Desktop Doctor\bin\sprtsvc.exe
O23 - Service: Webroot Spy Sweeper Engine (WebrootSpySweeperService) - Webroot Software, Inc. (http://www.webroot.com) - C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe
O23 - Service: Window Washer Engine (wwEngineSvc) - Webroot Software, Inc. - C:\Program Files\Webroot\Washer\WasherSvc.exe
O23 - Service: ZipToA - Iomega Corporation - C:\WINDOWS\system32\ZipToA.exe

--
End of file - 6263 bytes

Thanks for your help here, it is really appreciated. Will make a donation later this week. You guys present an awesome solution to our problems!

Dan
peku006
January 20, 2009, 7:17 AM UTC
Hi Dan
Looking good :)
Let's make sure we got everything

1 - Update Java

Please download JavaRa and unzip it to your desktop.

  • Double-click on JavaRa.exe to start the program.
  • Click on Remove Older Versions to remove the older versions of Java installed on your computer.
  • Click Yes when prompted. When JavaRa is done, a notice will appear that a log file has been produced. Click OK.
  • A log file will pop up. Please save it to a convenient location.


Download the latest version of Java Runtime Environment (JRE) 6 Update 11.

  • Scroll down to where it says "The J2SE Runtime Environment (JRE) allows end-users to run Java applications".
  • Click the "Download" button to the right.
  • Select your Platform and check the box that says: "I agree to the Java SE Runtime Environment 6 License Agreement.".
  • Click on Continue.
  • Click on the link to download Windows Offline Installation and save it to your desktop. Do NOT use the Sun Download Manager..
  • Close any programs you may have running - especially your web browser.
  • Then from your desktop double-click on the download to install the newest version.


2 - Clean temp files

    Download and Run ATF Cleaner
    Download ATF (Atribune Temp File) Cleaner© by Atribune to your desktop.Double-click ATF Cleaner.exe to open it.

    Under Main choose:
      Windows Temp
      Current User Temp
      All Users Temp
      Temporary Internet Files
      Prefetch
      Java Cache
      *The other boxes are optional*
      Then click the Empty Selected button.

    if you use Firefox:
      Click Firefox at the top and choose: Select All
      Click the Empty Selected button.
      NOTE: If you would like to keep your saved passwords, please click NO at the prompt.

    if you use Opera:
      Click Opera at the top and choose: Select All
      Click the Empty Selected button.
      NOTE: If you would like to keep your saved passwords, please click NO at the prompt.


    Click Exit on the Main menu to close the program


3 - Kaspersky Online Scan

Please go to Kaspersky website and perform an online antivirus scan.

  1. Read through the requirements and privacy statement and click on Accept button.
  2. It will start downloading and installing the scanner and virus definitions. You will be prompted to install an application from Kaspersky. Click Run.
  3. When the downloads have finished, click on Settings.
  4. Make sure these boxes are checked (ticked). If they are not, please tick them and click on the Save button:
      Spyware, Adware, Dialers, and other potentially dangerous programs
      Archives
      Mail databases
  5. Click on My Computer under Scan.
  6. Once the scan is complete, it will display the results. Click on View Scan Report.
  7. You will see a list of infected items there. Click on Save Report As....
  8. Save this report to a convenient place. Change the Files of type to Text file (.txt) before clicking on the Save button.
  9. Please post this log in your next reply.


4 - Run Hijackthis
Click on the Do a system scan and save a logfile button. It will scan and the log should open in notepad

5 - Status Check
Please reply with


1. the Kaspersky online scanner report
2. a fresh HijackThis log
How is the computer running now?

Thanks peku006
danob11
January 20, 2009, 11:58 AM UTC
Thanks Peku, it's running a lot better now, will get the other app's tonite and run them.

Dan
danob11
January 21, 2009, 4:27 AM UTC
Peku006,
Tried to download the Java file, but could not find the J2SE--- end user allowed---- selection. Please advise.

Thanks,
Dan
peku006
January 21, 2009, 7:58 AM UTC
Hi Dan
Let´s try this......

  1. Please go to F-Secure website to perform an online scan. Click on Start scanning at the bottom of the page.
  2. You may be prompted to install an ActiveX before you are able to accept the License Agreement. If prompted, please install it. After installing, the Accept button will be available.
  3. Click on Accept to accept the License Agreement.
  4. Click on Custom Scan.
    • Under Virus Scan Options, select the Scan whole system option.
    • Under Other Scan Options, select these options:
      • Scan all files
      • Scan whole system for rootkits
      • Scan whole system for spyware
      • Scan inside archives
      • Use advanced heuristics
  5. Click Start.
  6. It will start installing the scanner and virus definitions. Once the installation is done, it will start scanning automatically. This takes a while. Please be patient.
  7. Click on I want decide item by item.
  8. Under Actions, select None for all infections found.
  9. Click Next.
  10. Click on Show Report.
  11. Please copy and paste this report in your next reply.
  12. Click Finish.


Thanks peku006
NonSuch
January 26, 2009, 3:53 AM UTC
lack of response,