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Vista suddenly won't validate....

2 min read

This thread's last reply is from February 20, 2009, 8:22 PM UTC. Software, malware, and removal-tool advice below may be out of date — treat specific steps and download links with caution.

ginnie6
February 1, 2009, 2:07 AM UTC
dh's laptop has just started a popup saying that the license is invalid. Its the original OS that came on the computer. I've tried changing the key and it won't let me. Here's the hijackthis log from today.

Logfile of Trend Micro HijackThis v2.0.2

Scan saved at 8:32:18 PM, on 1/31/2009

Platform: Windows Vista (WinNT 6.00.1904)

MSIE: Internet Explorer v7.00 (7.00.6000.16386)

Boot mode: Normal



Running processes:

C:\Windows\System32\smss.exe

C:\Windows\system32\csrss.exe

C:\Windows\system32\wininit.exe

C:\Windows\system32\csrss.exe

C:\Windows\system32\services.exe

C:\Windows\system32\lsass.exe

C:\Windows\system32\lsm.exe

C:\Windows\system32\winlogon.exe

C:\Windows\system32\svchost.exe

C:\Windows\system32\svchost.exe

C:\Windows\System32\svchost.exe

C:\Windows\System32\svchost.exe

C:\Windows\System32\svchost.exe

C:\Windows\system32\svchost.exe

C:\Windows\system32\SLsvc.exe

C:\Windows\system32\svchost.exe

C:\Windows\system32\svchost.exe

C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe

C:\Windows\System32\spoolsv.exe

C:\Windows\system32\svchost.exe

C:\Program Files\Adobe\Photoshop Elements 6.0\PhotoshopElementsFileAgent.exe

C:\Windows\system32\agrsmsvc.exe

C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe

C:\Windows\system32\svchost.exe

C:\Windows\System32\svchost.exe

C:\Program Files\Eset\nod32krn.exe

C:\Windows\System32\svchost.exe

C:\Windows\system32\svchost.exe

C:\Program Files\rnamfler\naofsvc.exe

C:\Windows\system32\svchost.exe

c:\Toshiba\IVP\swupdate\swupdtmr.exe

C:\Windows\system32\TODDSrv.exe

C:\Program Files\Toshiba\Power Saver\TosCoSrv.exe

C:\Program Files\Toshiba\Bluetooth Toshiba Stack\TosBtSrv.exe

C:\Program Files\Common Files\Ulead Systems\DVD\ULCDRSvr.exe

C:\Windows\System32\svchost.exe

C:\Windows\system32\SearchIndexer.exe

C:\Windows\system32\WUDFHost.exe

C:\Windows\system32\wbem\unsecapp.exe

C:\Windows\system32\taskeng.exe

C:\Windows\system32\wbem\wmiprvse.exe

C:\Program Files\Common Files\Intuit\Update Service\IntuitUpdateService.exe

C:\Program Files\Windows Media Player\wmpnetwk.exe

C:\Windows\system32\taskeng.exe

C:\Windows\system32\Dwm.exe

C:\Windows\Explorer.EXE

C:\Windows\System32\igfxtray.exe

C:\Windows\System32\hkcmd.exe

C:\Windows\System32\igfxpers.exe

C:\Program Files\Synaptics\SynTP\SynTPEnh.exe

C:\Program Files\Windows Defender\MSASCui.exe

C:\Windows\RtHDVCpl.exe

C:\Program Files\ltmoh\ltmoh.exe

C:\Program Files\Toshiba\Power Saver\TPwrMain.exe

C:\Program Files\Toshiba\SmoothView\SmoothView.exe

C:\Program Files\Toshiba\FlashCards\TCrdMain.exe

C:\Program Files\Toshiba\ConfigFree\NDSTray.exe

C:\Program Files\Synaptics\SynTP\SynToshiba.exe

C:\Program Files\Toshiba\Utilities\KeNotify.exe

C:\Toshiba\IVP\ISM\pinger.exe

C:\Program Files\rnamfler\naomf.exe

C:\Program Files\ESET\nod32kui.exe

C:\Windows\system32\wuauclt.exe

C:\Program Files\Adobe\Photoshop Elements 6.0\apdproxy.exe

C:\Program Files\HP\HP Software Update\hpwuSchd2.exe

C:\Program Files\Lavasoft\Ad-Aware\AAWTray.exe

C:\Program Files\Windows Media Player\wmpnscfg.exe

C:\Program Files\Toshiba\TOSCDSPD\TOSCDSPD.exe

C:\Windows\ehome\ehtray.exe

C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe

C:\Windows\ehome\ehmsas.exe

C:\Program Files\Toshiba\ConfigFree\CFSwMgr.exe

C:\program files\rnamfler\radprcmp.exe

C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe

C:\Windows\Microsoft.Net\Framework\v3.0\WPF\PresentationFontCache.exe

C:\Windows\system32\msiexec.exe

C:\Windows\System32\mobsync.exe

C:\Program Files\Internet Explorer\iexplore.exe

C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

C:\Windows\system32\wbem\wmiprvse.exe



R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.toshibadirect.com/dpdstart

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =

R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =

O1 - Hosts: ::1 localhost

O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll

O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0\bin\ssv.dll

O4 - HKLM\..\Run: [IgfxTray] C:\Windows\system32\igfxtray.exe

O4 - HKLM\..\Run: [HotKeysCmds] C:\Windows\system32\hkcmd.exe

O4 - HKLM\..\Run: [Persistence] C:\Windows\system32\igfxpers.exe

O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe

O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide

O4 - HKLM\..\Run: [RtHDVCpl] RtHDVCpl.exe

O4 - HKLM\..\Run: [LtMoh] C:\Program Files\ltmoh\Ltmoh.exe

O4 - HKLM\..\Run: [TPwrMain] %ProgramFiles%\TOSHIBA\Power Saver\TPwrMain.EXE

O4 - HKLM\..\Run: [HSON] %ProgramFiles%\TOSHIBA\TBS\HSON.exe

O4 - HKLM\..\Run: [SmoothView] %ProgramFiles%\Toshiba\SmoothView\SmoothView.exe

O4 - HKLM\..\Run: [00TCrdMain] %ProgramFiles%\TOSHIBA\FlashCards\TCrdMain.exe

O4 - HKLM\..\Run: [NDSTray.exe] NDSTray.exe

O4 - HKLM\..\Run: [HWSetup] C:\Program Files\TOSHIBA\Utilities\HWSetup.exe hwSetUP

O4 - HKLM\..\Run: [SVPWUTIL] C:\Program Files\TOSHIBA\Utilities\SVPWUTIL.exe SVPwUTIL

O4 - HKLM\..\Run: [KeNotify] C:\Program Files\TOSHIBA\Utilities\KeNotify.exe

O4 - HKLM\..\Run: [PINGER] C:\TOSHIBA\IVP\ISM\pinger.exe /run

O4 - HKLM\..\Run: [wrna3ls] C:\Program Files\rnamfler\naomf.exe

O4 - HKLM\..\Run: [nod32kui] "C:\Program Files\Eset\nod32kui.exe" /WAITSERVICE

O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime

O4 - HKLM\..\Run: [Adobe Photo Downloader] "C:\Program Files\Adobe\Photoshop Elements 6.0\apdproxy.exe"

O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe

O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"

O4 - HKLM\..\Run: [Ad-Watch] C:\Program Files\Lavasoft\Ad-Aware\AAWTray.exe

O4 - HKCU\..\Run: [TOSCDSPD] C:\Program Files\TOSHIBA\TOSCDSPD\TOSCDSPD.exe

O4 - HKCU\..\Run: [WInUpdate16] C:\udate32.exe

O4 - HKCU\..\Run: [ehTray.exe] C:\Windows\ehome\ehTray.exe

O4 - HKCU\..\Run: [lphcve9j0enar] C:\Windows\system32\lphcve9j0enar.exe

O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe

O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')

O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')

O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')

O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe

O8 - Extra context menu item: Append to existing PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html

O8 - Extra context menu item: Convert link target to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html

O8 - Extra context menu item: Convert link target to existing PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html

O8 - Extra context menu item: Convert selected links to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECaptureSelLinks.html

O8 - Extra context menu item: Convert selected links to existing PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppendSelLinks.html

O8 - Extra context menu item: Convert selection to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html

O8 - Extra context menu item: Convert selection to existing PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html

O8 - Extra context menu item: Convert to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html

O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\Office12\EXCEL.EXE/3000

O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0\bin\npjpi160.dll

O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0\bin\npjpi160.dll

O13 - Gopher Prefix:

O23 - Service: Adobe Active File Monitor V6 (AdobeActiveFileMonitor6.0) - Unknown owner - C:\Program Files\Adobe\Photoshop Elements 6.0\PhotoshopElementsFileAgent.exe

O23 - Service: Agere Modem Call Progress Audio (AgereModemAudio) - Agere Systems - C:\Windows\system32\agrsmsvc.exe

O23 - Service: ConfigFree Service (CFSvcs) - TOSHIBA CORPORATION - C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe

O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe

O23 - Service: GameConsoleService - WildTangent, Inc. - C:\Program Files\TOSHIBA Games\TOSHIBA Game Console\GameConsoleService.exe

O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1150\Intel 32\IDriverT.exe

O23 - Service: Intuit Update Service (IntuitUpdateService) - Intuit Inc. - C:\Program Files\Common Files\Intuit\Update Service\IntuitUpdateService.exe

O23 - Service: Lavasoft Ad-Aware Service - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe

O23 - Service: NOD32 Kernel Service (NOD32krn) - Eset - C:\Program Files\Eset\nod32krn.exe

O23 - Service: RdnaoFlSvc - Unknown owner - C:\Program Files\rnamfler\naofsvc.exe

O23 - Service: Swupdtmr - Unknown owner - c:\Toshiba\IVP\swupdate\swupdtmr.exe

O23 - Service: TOSHIBA Optical Disc Drive Service (TODDSrv) - TOSHIBA Corporation - C:\Windows\system32\TODDSrv.exe

O23 - Service: TOSHIBA Power Saver (TosCoSrv) - TOSHIBA Corporation - C:\Program Files\Toshiba\Power Saver\TosCoSrv.exe

O23 - Service: TOSHIBA Bluetooth Service - TOSHIBA CORPORATION - C:\Program Files\Toshiba\Bluetooth Toshiba Stack\TosBtSrv.exe

O23 - Service: Ulead Burning Helper (UleadBurningHelper) - Ulead Systems, Inc. - C:\Program Files\Common Files\Ulead Systems\DVD\ULCDRSvr.exe



--

End of file - 10589 bytes
chryssi2001 MRU Teacher Emeritus
February 15, 2009, 4:59 PM UTC
Hello ginnie6,

I apologise for the delay the forum is busy.

I will be assisting you with your malware issues.
  • Whatever repairs we make, are for fixing your computer problems only and by no means should be used on another computer.
  • Continue to respond to this thread until I give you the All Clean! If you have any question or you're stuck in there please reply it to me. I will try my best to help you!
  • Please bookmark or favourite this page. In case you need it as reference or etc.
  • If you fail to reply in 5 days period from now, this thread will close, and you will have to open another topic, and wait for another helper.

----------------------------------------------
You are infected. I don't know if this has to do anything with your vista not being able to validate, but let's try to clean it, and see how it goes.
----------------------------------------------
Word Wrap

Your HijackThis log, is messed up. This is caused by having Word Wrap checked.
So before posting a new Hijackthis Log:

1. Click Start > All Programs > Accessories > Notepad
2. On the menu bar in Notepad select Format and click on WordWrap so it appears un-checked.
----------------------------------------------
LIST OF PROGRAMS USING HIJACKTHIS
  • Open HijackThis.
  • Click on Open the Misc Tools section.
  • Click on the Open Uninstall Manager... button.
  • Click on the Save list... button.
  • It will prompt you to save. Save this log in a convenient location. By default it's named uninstall_list.txt.
  • Notepad will open. Please copy and paste the contents of this log in your next reply.

See in this link details.
http://img.bleepingcomputer.com/tutorials/hijackthis/uninstall-man.jpg
----------------------------------------------
Post back:
Programs list.
A new HijackThis log.
ndmmxiaomayi MRU Emeritus
February 20, 2009, 8:22 PM UTC
This topic is now closed due to inactivity.

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