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Help please

8 min read

This thread's last reply is from November 13, 2005, 7:22 PM UTC. Software, malware, and removal-tool advice below may be out of date — treat specific steps and download links with caution.

johnmw
October 14, 2005, 12:40 PM UTC
Hi,

You did such a great job helping me before I´ve been asked to try to sort out some more PCs for my friends.

This is the first of 3 PCs I am trying to sort out.

I have downloaded and run the majority of your tools and this cleared a lot of stuff. However, I believe that there are still problems.

On the last scan Ewido found four instances of PSGuard. It could remove one but not the others.

Also, I have a problem with WIndows Firewall. It says it needs to run the Window Firewall/ICS service and this fails. When I try to start the service manually it gives the error message Error 1068 - The dependency service or group failed to start.

Thanks,
johnmw

Here is the Hijacktihis log:

Logfile of HijackThis v1.99.1
Scan saved at 14:18:27, on 14/10/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
C:\Program Files\ewido\security suite\ewidoctrl.exe
C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Analog Devices\SoundMAX\SMTray.exe
C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb04.exe
C:\Program Files\Java\jre1.5.0_04\bin\jusched.exe
C:\Program Files\Telefonica\GestorPPPoE\GSPMon.exe
C:\WINDOWS\vsnpstd2.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
C:\Program Files\Microsoft AntiSpyware\gcasServ.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\program files\voipbuster.com\voipbuster\voipbuster.exe
C:\Program Files\Skype\Phone\Skype.exe
C:\Program Files\SpywareGuard\sgmain.exe
C:\Program Files\SpywareGuard\sgbhp.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = about:blank
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.uk/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = about:blank
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = about:blank
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = about:blank
R3 - Default URLSearchHook is missing
O2 - BHO: SpywareGuard Download Protection - {4A368E80-174F-4872-96B5-0B27DDD11DB2} - C:\Program Files\SpywareGuard\dlprotect.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O4 - HKLM\..\Run: [SiSUSBRG] C:\WINDOWS\SiSUSBrg.exe
O4 - HKLM\..\Run: [Smapp] C:\Program Files\Analog Devices\SoundMAX\SMTray.exe
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb04.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_04\bin\jusched.exe
O4 - HKLM\..\Run: [GSPMon] C:\Program Files\Telefonica\GestorPPPoE\GSPMon.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [SNPSTD2] C:\WINDOWS\vsnpstd2.exe
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [AVG7_EMC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
O4 - HKLM\..\Run: [gcasServ] "C:\Program Files\Microsoft AntiSpyware\gcasServ.exe"
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - HKCU\..\Run: [VoipBuster] "C:\program files\voipbuster.com\voipbuster\voipbuster.exe" -nosplash -minimized
O4 - HKCU\..\Run: [Skype] "C:\Program Files\Skype\Phone\Skype.exe" /nosplash /minimized
O4 - Startup: SpywareGuard.lnk = C:\Program Files\SpywareGuard\sgmain.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_04\bin\npjpi150_04.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_04\bin\npjpi150_04.dll
O9 - Extra button: Create Mobile Favorite - {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - C:\Program Files\Microsoft ActiveSync\INetRepl.dll
O9 - Extra button: (no name) - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\Program Files\Microsoft ActiveSync\INetRepl.dll
O9 - Extra 'Tools' menuitem: Create Mobile Favorite... - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\Program Files\Microsoft ActiveSync\INetRepl.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {00B71CFB-6864-4346-A978-C0A14556272C} (Checkers Class) - http://messenger.zone.msn.com/binary/msgrchkr.cab31267.cab
O16 - DPF: {04E214E5-63AF-4236-83C6-A7ADCBF9BD02} (HouseCall Control) - http://housecall60.trendmicro.com/housecall/xscan60.cab
O16 - DPF: {14B87622-7E19-4EA8-93B3-97215F77A6BC} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/MessengerStatsPAClient.cab31267.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {2917297F-F02B-4B9D-81DF-494B6333150B} (Minesweeper Flags Class) - http://messenger.zone.msn.com/binary/MineSweeper.cab31267.cab
O16 - DPF: {3FE16C08-D6A7-4133-84FC-D5BFB4F7D886} (WebGameLoader Class) - http://www.miniclip.com/ricochet/ReflexiveWebGameLoader.cab
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://by101fd.bay101.hotmail.msn.com/resources/MsnPUpld.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupdate.microsoft.com/v5consumer/V5Controls/en/x86/client/wuweb_site.cab?1106668834218
O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/MessengerStatsClient.cab31267.cab
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/MsnMessengerSetupDownloader.cab
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) - http://messenger.zone.msn.com/binary/ZIntro.cab32846.cab
O16 - DPF: {D719897A-B07A-4C0C-AEA9-9B663A28DFCB} (iTunesDetector Class) - http://ax.phobos.apple.com.edgesuite.net/detection/ITDetector.cab
O16 - DPF: {E6187999-9FEC-46A1-A20F-F4CA977D5643} (ZoneChess Object) - http://messenger.zone.msn.com/binary/Chess.cab31267.cab
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido\security suite\ewidoctrl.exe
O23 - Service: SoundMAX Agent Service (SoundMAX Agent Service (default)) - Analog Devices, Inc. - C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
johnmw
October 14, 2005, 12:54 PM UTC
Windows antispyware locked up for ages during its scanning. It eventually completed and said it had handled PSGuard
Woody_J
October 21, 2005, 8:35 AM UTC
Hi John,

Sorry for missing your post... are you still experiencing problems?
If so, please post a fresh log and I'll be glad to help :D

I should receive email notification of replies to this thread...
if you don't, or would like to set it up, please let me know.

Regards,

Woody_J
johnmw
October 21, 2005, 8:41 AM UTC
No problem. Thanks for the response. I'm new to this sort of thing so I didn't have an idea of how long it takes for people to respond. I realise it's voluntary effort so I'm just very happy for any help at all.

I can't get to the PC today but I'll pop in to my friend's place tomorrow, check whether windows firewall still won't work and post a fresh log.

Ta,
johnmw
Woody_J
October 21, 2005, 9:14 AM UTC
I'll be watching for you :D
johnmw
October 22, 2005, 12:08 PM UTC
Hi,

As requested, here is a new Hijackthis log.

Behaviour of Windows Firewall is unchanged. Still won´t start giving the same messages as before. I´ll keep poking around on the internet to see whether I can resolve this myself. If not I´ll post something in the debating room and see whether someone has any ideas about this.

johnmw

Logfile of HijackThis v1.99.1
Scan saved at 14:04:00, on 22/10/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
C:\Program Files\ewido\security suite\ewidoctrl.exe
C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Analog Devices\SoundMAX\SMTray.exe
C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb04.exe
C:\Program Files\Java\jre1.5.0_04\bin\jusched.exe
C:\Program Files\Telefonica\GestorPPPoE\GSPMon.exe
C:\WINDOWS\vsnpstd2.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
C:\Program Files\Microsoft AntiSpyware\gcasServ.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files\Skype\Phone\Skype.exe
C:\Program Files\SpywareGuard\sgmain.exe
C:\Program Files\SpywareGuard\sgbhp.exe
C:\Program Files\VoipBuster.com\VoipBuster\VoipBuster.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = about:blank
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.uk/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = about:blank
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.uk/
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = about:blank
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = about:blank
R3 - Default URLSearchHook is missing
O2 - BHO: SpywareGuard Download Protection - {4A368E80-174F-4872-96B5-0B27DDD11DB2} - C:\Program Files\SpywareGuard\dlprotect.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O4 - HKLM\..\Run: [SiSUSBRG] C:\WINDOWS\SiSUSBrg.exe
O4 - HKLM\..\Run: [Smapp] C:\Program Files\Analog Devices\SoundMAX\SMTray.exe
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb04.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_04\bin\jusched.exe
O4 - HKLM\..\Run: [GSPMon] C:\Program Files\Telefonica\GestorPPPoE\GSPMon.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [SNPSTD2] C:\WINDOWS\vsnpstd2.exe
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [AVG7_EMC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
O4 - HKLM\..\Run: [gcasServ] "C:\Program Files\Microsoft AntiSpyware\gcasServ.exe"
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - HKCU\..\Run: [VoipBuster] "C:\Program Files\VoipBuster.com\VoipBuster\VoipBuster.exe" -nosplash -minimized
O4 - HKCU\..\Run: [Skype] "C:\Program Files\Skype\Phone\Skype.exe" /nosplash /minimized
O4 - HKCU\..\Run: [a-squared] "C:\Program Files\a2\a2guard.exe"
O4 - Startup: SpywareGuard.lnk = C:\Program Files\SpywareGuard\sgmain.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_04\bin\npjpi150_04.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_04\bin\npjpi150_04.dll
O9 - Extra button: Create Mobile Favorite - {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - C:\Program Files\Microsoft ActiveSync\INetRepl.dll
O9 - Extra button: (no name) - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\Program Files\Microsoft ActiveSync\INetRepl.dll
O9 - Extra 'Tools' menuitem: Create Mobile Favorite... - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\Program Files\Microsoft ActiveSync\INetRepl.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {00B71CFB-6864-4346-A978-C0A14556272C} (Checkers Class) - http://messenger.zone.msn.com/binary/msgrchkr.cab31267.cab
O16 - DPF: {04E214E5-63AF-4236-83C6-A7ADCBF9BD02} (HouseCall Control) - http://housecall60.trendmicro.com/housecall/xscan60.cab
O16 - DPF: {14B87622-7E19-4EA8-93B3-97215F77A6BC} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/MessengerStatsPAClient.cab31267.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {2917297F-F02B-4B9D-81DF-494B6333150B} (Minesweeper Flags Class) - http://messenger.zone.msn.com/binary/MineSweeper.cab31267.cab
O16 - DPF: {3FE16C08-D6A7-4133-84FC-D5BFB4F7D886} (WebGameLoader Class) - http://www.miniclip.com/ricochet/ReflexiveWebGameLoader.cab
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://by101fd.bay101.hotmail.msn.com/resources/MsnPUpld.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupdate.microsoft.com/v5consumer/V5Controls/en/x86/client/wuweb_site.cab?1106668834218
O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/MessengerStatsClient.cab31267.cab
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/MsnMessengerSetupDownloader.cab
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) - http://messenger.zone.msn.com/binary/ZIntro.cab32846.cab
O16 - DPF: {D719897A-B07A-4C0C-AEA9-9B663A28DFCB} (iTunesDetector Class) - http://ax.phobos.apple.com.edgesuite.net/detection/ITDetector.cab
O16 - DPF: {E6187999-9FEC-46A1-A20F-F4CA977D5643} (ZoneChess Object) - http://messenger.zone.msn.com/binary/Chess.cab31267.cab
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido\security suite\ewidoctrl.exe
O23 - Service: SoundMAX Agent Service (SoundMAX Agent Service (default)) - Analog Devices, Inc. - C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
johnmw
October 22, 2005, 2:22 PM UTC
Just to let you know that I have various anti-virus and anti-spyware software again.

Both Ewido and Msoft Antispyware found PS Guard. Nothing else was found. I didn´t try to fix this problem with either bit of software as I thought this might impact on your analysis of the Hijackthis log.

johnmw
Woody_J
October 23, 2005, 3:58 AM UTC
Hi johnmw,

First, could you please post the files & locations of the detected PSGuard files?
Please rerun new scans, and post back with the pertinent items.

Regarding the Windows firewall problem:

Let’s check the pertinent Services
  • Click "Start" button then select "Run"
  • Type services.msc then hit OK
  • Scroll down and find the service called:

    Windows Firewall/Internet Connection Sharing
  • Right-click on Service and choose "Properties"
  • On the "Dependencies" tab, expand all listed services
  • Check the status of all of the services listed, by scrolling thru the Services console
  • Let me know what you find


Regards,

Woody_J
johnmw
October 23, 2005, 11:22 AM UTC
Hi, Here is the Ewido log from a scan I have just run....

---------------------------------------------------------
ewido security suite - Scan report
---------------------------------------------------------

+ Created on: 13:06:41, 23/10/2005
+ Report-Checksum: 6DE8479A

+ Scan result:

HKLM\SOFTWARE\ShudderLTD -> Spyware.PSGuard : Ignored
HKLM\SOFTWARE\ShudderLTD\PSGuard -> Spyware.PSGuard : Ignored
HKLM\SOFTWARE\ShudderLTD\PSGuard\PSGuard -> Spyware.PSGuard : Ignored
HKLM\SOFTWARE\ShudderLTD\PSGuard\PSGuard\License -> Spyware.PSGuard : Ignored


::Report End

Here is the report from Microsoft Antispyware:

Spyware Scan Details
Start Date: 23/10/2005 13:08:38
End Date: 23/10/2005 13:15:52
Total Time: 7 mins 14 secs

Detected Threats

PSGuard Potentially Unwanted Software more information...
Status: Ignored
High threat - High-risk items have a large potential for harm, such as loss of computer control, and should be removed unless knowingly installed.

Infected registry keys/values detected
HKEY_LOCAL_MACHINE\Software\ShudderLTD
HKEY_LOCAL_MACHINE\Software\ShudderLTD\PSGuard C:\Program Files\PSGuard


Detected Spyware Cookies
No spyware cookies were found during this scan.



As you can see I´ve not asked for it to be fixed without you saying I should in case there is something you want to check first.

When I tried to check the dependencies in the properties for the item in services.msc all I got was the following message:

"Win32 The dependency service or group failed to start"


Another piece of strange behaviour. I have just switched on the PC speakers and there is a continuous tick tock noise.

Any help gratefully received.

Thanks,
John
Woody_J
October 24, 2005, 1:42 PM UTC
Hi John,

First, try to mute your Microphone IN.
Typically, just double click the speaker icon, which will open up the wide Volume Control window.
If Microphone is not listed, click Options then Properties and place a check next to Microphone
When you see the volume control for Microphone, place a check next to Mute
Let me know if that affects the tick-tock noise.


Next, let’s manually delete the PSGuard entries.
Copy the following code into notepad:

REGEDIT4 



[-HKEY_LOCAL_MACHINE\SOFTWARE\ShudderLTD]


Next, click File, then Save As…
For File name: PSFIX.reg
For Save as type: All Files
Choose an easy to find location, such as your desktop, and click Save

Locate PSFIX.reg and double click it.
Click Yes to allow the merge with your registry.

Next, navigate to C:\Program Files\ and delete the entire PSGuard folder.

If the folder won’t delete, right-click and check the properties to ensure it’s not read-only.
If it is, then uncheck the read-only attribute and try again. Individual files within the
PSGuard folder may also have the same attribute. Clear them as necessary.



Let’s see if we can get the list of dependencies for your firewall:

First, copy the following code into notepad:

regedit /e c:\output.reg HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\SharedAccess

notepad c:\output.reg

del /q c:\output.reg


Next, click File, then Save As…
For File name: reg.bat
For Save as type: All Files
Choose an easy to find location, such as your desktop, and click Save

Locate reg.bat and double click it.
Notepad should open, copy all of the text to post back here.
Close notepad.


Run ewido scan again


Post back here with the text above, as well as what ewido found, any problems you may have experienced,
and any other info about how the system is running!


Regards,

Woody_J
johnmw
October 24, 2005, 6:34 PM UTC
Hi,

Thanks for the response.

I'm not going to be able to get to the PC for the next week or so now as I am not around. I will progress this as soon as I can after I return.

johnmw
johnmw
November 2, 2005, 1:04 PM UTC
Hi,

Back from the my brother´s wedding and now looking forward to sorting out this PC.

Here are the latest results for you to look at.

Muting the microphone made no difference to the tick-tock noise. Also, the people have bought a USB phone and the microphone on this is not working well either. We can hear people on VoIPBuster and Skype but they can´t hear us at all on VoiPBuster and our speech is very distorted on Skype. Almost to the point where it is not possible for them to understand it. I´ll take the phone and try it out on another PC to check the phone. I´ll also check another phone on this PC. However, I think this may be a problem specific to this PC. Just let me know if you think this is not virus related and I´ll try to find out more and fix it myself.

The PSGuard folder didn´t exist when I looked for it. I also searched for all files/folders called PSGuard and nothing was found.

Here are the results when looking for Windows Firewall dependencies:

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\SharedAccess]
"Type"=dword:00000020
"Start"=dword:00000002
"ErrorControl"=dword:00000001
"ImagePath"=hex(2):25,00,53,00,79,00,73,00,74,00,65,00,6d,00,52,00,6f,00,6f,00,\
74,00,25,00,5c,00,53,00,79,00,73,00,74,00,65,00,6d,00,33,00,32,00,5c,00,73,\
00,76,00,63,00,68,00,6f,00,73,00,74,00,2e,00,65,00,78,00,65,00,20,00,2d,00,\
6b,00,20,00,6e,00,65,00,74,00,73,00,76,00,63,00,73,00,00,00
"DisplayName"="Windows Firewall/Internet Connection Sharing (ICS)"
"DependOnService"=hex(7):4e,00,65,00,74,00,6d,00,61,00,6e,00,00,00,57,00,69,00,\
6e,00,4d,00,67,00,6d,00,74,00,00,00,00,00
"DependOnGroup"=hex(7):00,00
"ObjectName"="LocalSystem"
"Description"="Provides network address translation, addressing, name resolution and/or intrusion prevention services for a home or small office network."

[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\SharedAccess\Epoch]
"Epoch"=dword:00000848

[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\SharedAccess\Parameters]
"ServiceDll"=hex(2):25,00,53,00,79,00,73,00,74,00,65,00,6d,00,52,00,6f,00,6f,\
00,74,00,25,00,5c,00,53,00,79,00,73,00,74,00,65,00,6d,00,33,00,32,00,5c,00,\
69,00,70,00,6e,00,61,00,74,00,68,00,6c,00,70,00,2e,00,64,00,6c,00,6c,00,00,\
00

[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\SharedAccess\Parameters\FirewallPolicy]

[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\SharedAccess\Parameters\FirewallPolicy\DomainProfile]

[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\SharedAccess\Parameters\FirewallPolicy\DomainProfile\AuthorizedApplications]

[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\SharedAccess\Parameters\FirewallPolicy\DomainProfile\AuthorizedApplications\List]
"%windir%\\system32\\sessmgr.exe"="%windir%\\system32\\sessmgr.exe:*:enabled:@xpsp2res.dll,-22019"
"C:\\Program Files\\MSN Messenger\\msnmsgr.exe"="C:\\Program Files\\MSN Messenger\\msnmsgr.exe:*:Enabled:MSN Messenger 7.0"

[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\SharedAccess\Parameters\FirewallPolicy\DomainProfile\GloballyOpenPorts]

[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\SharedAccess\Parameters\FirewallPolicy\DomainProfile\GloballyOpenPorts\List]
"139:TCP"="139:TCP:*:Enabled:@xpsp2res.dll,-22004"
"445:TCP"="445:TCP:*:Enabled:@xpsp2res.dll,-22005"
"137:UDP"="137:UDP:*:Enabled:@xpsp2res.dll,-22001"
"138:UDP"="138:UDP:*:Enabled:@xpsp2res.dll,-22002"

[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile]
"EnableFirewall"=dword:00000001
"DoNotAllowExceptions"=dword:00000000

[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile\AuthorizedApplications]

[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile\AuthorizedApplications\List]
"%windir%\\system32\\sessmgr.exe"="%windir%\\system32\\sessmgr.exe:*:enabled:@xpsp2res.dll,-22019"
"C:\\Program Files\\Microsoft ActiveSync\\wcescomm.exe"="C:\\Program Files\\Microsoft ActiveSync\\wcescomm.exe:*:Enabled:Connection Manager"
"C:\\Program Files\\Messenger\\msmsgs.exe"="C:\\Program Files\\Messenger\\msmsgs.exe:*:Enabled:Windows Messenger"
"C:\\Program Files\\IPACS\\easyFly\\easyfly.exe"="C:\\Program Files\\IPACS\\easyFly\\easyfly.exe:*:Enabled:easyfly"
"C:\\Program Files\\SSI\\Silent Hunter II\\Shell\\SH2.exe"="C:\\Program Files\\SSI\\Silent Hunter II\\Shell\\SH2.exe:*:Enabled:SH2"
"C:\\Program Files\\WinMX\\WinMX.exe"="C:\\Program Files\\WinMX\\WinMX.exe:*:Enabled:WinMX Application"
"C:\\Program Files\\MSN Messenger\\msnmsgr.exe"="C:\\Program Files\\MSN Messenger\\msnmsgr.exe:*:Enabled:MSN Messenger 7.0"

[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile\GloballyOpenPorts]

[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile\GloballyOpenPorts\List]
"139:TCP"="139:TCP:LocalSubNet:Enabled:@xpsp2res.dll,-22004"
"445:TCP"="445:TCP:LocalSubNet:Enabled:@xpsp2res.dll,-22005"
"137:UDP"="137:UDP:LocalSubNet:Enabled:@xpsp2res.dll,-22001"
"138:UDP"="138:UDP:LocalSubNet:Enabled:@xpsp2res.dll,-22002"

[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\SharedAccess\Security]
"Security"=hex:01,00,14,80,90,00,00,00,9c,00,00,00,14,00,00,00,30,00,00,00,02,\
00,1c,00,01,00,00,00,02,80,14,00,ff,01,0f,00,01,01,00,00,00,00,00,01,00,00,\
00,00,02,00,60,00,04,00,00,00,00,00,14,00,fd,01,02,00,01,01,00,00,00,00,00,\
05,12,00,00,00,00,00,18,00,ff,01,0f,00,01,02,00,00,00,00,00,05,20,00,00,00,\
20,02,00,00,00,00,14,00,8d,01,02,00,01,01,00,00,00,00,00,05,0b,00,00,00,00,\
00,18,00,fd,01,02,00,01,02,00,00,00,00,00,05,20,00,00,00,23,02,00,00,01,01,\
00,00,00,00,00,05,12,00,00,00,01,01,00,00,00,00,00,05,12,00,00,00

[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\SharedAccess\Setup]
"ServiceUpgrade"=dword:00000001

[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\SharedAccess\Setup\InterfacesUnfirewalledAtUpdate]
"{A42E20C0-A4D6-499D-9F3E-7E04A7670CCD}"=dword:00000001



Ewido still detected PSGuard. This time I selected remove. Here is the Ewido log:

---------------------------------------------------------
ewido security suite - Scan report
---------------------------------------------------------

+ Created on: 14:01:12, 02/11/2005
+ Report-Checksum: 3B679DB1

+ Scan result:

HKLM\SOFTWARE\ShudderLTD -> Spyware.PSGuard : Error during cleaning
HKLM\SOFTWARE\ShudderLTD\PSGuard -> Spyware.PSGuard : Error during cleaning
HKLM\SOFTWARE\ShudderLTD\PSGuard\PSGuard -> Spyware.PSGuard : Error during cleaning
HKLM\SOFTWARE\ShudderLTD\PSGuard\PSGuard\License -> Spyware.PSGuard : Cleaned with backup
:mozilla.11:C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\tpzubt83.default\cookies.txt -> Spyware.Cookie.Googleadservices : Cleaned with backup
:mozilla.31:C:\Documents and Settings\Owner\Application Data\Mozilla\Firefox\Profiles\tpzubt83.default\cookies.txt -> Spyware.Cookie.Googleadservices : Cleaned with backup


::Report End
Woody_J
November 2, 2005, 3:02 PM UTC
Hi John,

Welcome back! I hope your trip was enjoyable! :D
Thought I'd post to let you know that I've received your latest log,
and I'll be working on it soon. I have a 14 hour work day today :x
so, I won't have a chance to dig into it until late tonight. I should have
some more suggestions by tomorrow morning.

Be back with you ASAP!

In the meantime, would you please post a fresh HJT log so I can refer
to the latest as well?

Regards,

Woody_J
johnmw
November 2, 2005, 3:16 PM UTC
Hi,

That is a long working day. I hope you have a good sleep afterwards.

I'll call in at my friends house later today and post the latest Hijackthis log.

johnmw
johnmw
November 2, 2005, 6:20 PM UTC
Hi,

As promised, here is the latest Hijackthis log.

johnmw

Logfile of HijackThis v1.99.1
Scan saved at 19:19:25, on 02/11/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
C:\Program Files\ewido\security suite\ewidoctrl.exe
C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Analog Devices\SoundMAX\SMTray.exe
C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb04.exe
C:\Program Files\Java\jre1.5.0_04\bin\jusched.exe
C:\WINDOWS\vsnpstd2.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
C:\Program Files\Microsoft AntiSpyware\gcasServ.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\program files\voipbuster.com\voipbuster\voipbuster.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Skype\Phone\Skype.exe
C:\Program Files\SpywareGuard\sgmain.exe
C:\Program Files\SpywareGuard\sgbhp.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = about:blank
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.uk/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = about:blank
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.uk/
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = about:blank
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = about:blank
R3 - Default URLSearchHook is missing
O2 - BHO: SpywareGuard Download Protection - {4A368E80-174F-4872-96B5-0B27DDD11DB2} - C:\Program Files\SpywareGuard\dlprotect.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O4 - HKLM\..\Run: [SiSUSBRG] C:\WINDOWS\SiSUSBrg.exe
O4 - HKLM\..\Run: [Smapp] C:\Program Files\Analog Devices\SoundMAX\SMTray.exe
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb04.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_04\bin\jusched.exe
O4 - HKLM\..\Run: [GSPMon] C:\Program Files\Telefonica\GestorPPPoE\GSPMon.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [SNPSTD2] C:\WINDOWS\vsnpstd2.exe
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [AVG7_EMC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
O4 - HKLM\..\Run: [gcasServ] "C:\Program Files\Microsoft AntiSpyware\gcasServ.exe"
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - HKCU\..\Run: [VoipBuster] "C:\program files\voipbuster.com\voipbuster\voipbuster.exe" -nosplash -minimized
O4 - HKCU\..\Run: [a-squared] "C:\Program Files\a2\a2guard.exe"
O4 - HKCU\..\Run: [Skype] "C:\Program Files\Skype\Phone\Skype.exe" /nosplash /minimized
O4 - Startup: SpywareGuard.lnk = C:\Program Files\SpywareGuard\sgmain.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_04\bin\npjpi150_04.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_04\bin\npjpi150_04.dll
O9 - Extra button: Create Mobile Favorite - {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - C:\Program Files\Microsoft ActiveSync\INetRepl.dll
O9 - Extra button: (no name) - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\Program Files\Microsoft ActiveSync\INetRepl.dll
O9 - Extra 'Tools' menuitem: Create Mobile Favorite... - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\Program Files\Microsoft ActiveSync\INetRepl.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {00B71CFB-6864-4346-A978-C0A14556272C} (Checkers Class) - http://messenger.zone.msn.com/binary/msgrchkr.cab31267.cab
O16 - DPF: {04E214E5-63AF-4236-83C6-A7ADCBF9BD02} (HouseCall Control) - http://housecall60.trendmicro.com/housecall/xscan60.cab
O16 - DPF: {14B87622-7E19-4EA8-93B3-97215F77A6BC} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/MessengerStatsPAClient.cab31267.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {2917297F-F02B-4B9D-81DF-494B6333150B} (Minesweeper Flags Class) - http://messenger.zone.msn.com/binary/MineSweeper.cab31267.cab
O16 - DPF: {3FE16C08-D6A7-4133-84FC-D5BFB4F7D886} (WebGameLoader Class) - http://www.miniclip.com/ricochet/ReflexiveWebGameLoader.cab
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://by101fd.bay101.hotmail.msn.com/resources/MsnPUpld.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupdate.microsoft.com/v5consumer/V5Controls/en/x86/client/wuweb_site.cab?1106668834218
O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/MessengerStatsClient.cab31267.cab
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/MsnMessengerSetupDownloader.cab
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) - http://messenger.zone.msn.com/binary/ZIntro.cab32846.cab
O16 - DPF: {D719897A-B07A-4C0C-AEA9-9B663A28DFCB} (iTunesDetector Class) - http://ax.phobos.apple.com.edgesuite.net/detection/ITDetector.cab
O16 - DPF: {E6187999-9FEC-46A1-A20F-F4CA977D5643} (ZoneChess Object) - http://messenger.zone.msn.com/binary/Chess.cab31267.cab
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido\security suite\ewidoctrl.exe
O23 - Service: SoundMAX Agent Service (SoundMAX Agent Service (default)) - Analog Devices, Inc. - C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe