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Multiple processes of iexplorer.exe and svchost.exe

7 min read

This thread's last reply is from September 23, 2009, 2:21 AM UTC. Software, malware, and removal-tool advice below may be out of date — treat specific steps and download links with caution.

GeoForce
September 22, 2009, 12:18 AM UTC
Hi guys...

First of all i looked other topics related with my problem and didn't find an answer...
My problem is that from 4 to 5 days ago i noticed my pc very slow. I went to task Manager and got like 50 iexplorer.exe running simultaneosly "eating" all my pc resources. I try to close one after another and it appears a Internet Window Saying that my session as been recovered (and asks if i want to go to home page or open recovered site).
After reading some things and googling i think i may have a Trojan horse or any other type of malware.

As so, i hope you guys can help me with my situation
Here is the HJT log file(sometimes i have more iexplore.exe processes in execution):

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 1:13:30, on 22-09-2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Programas\ESET\ESET NOD32 Antivirus\ekrn.exe
C:\Programas\Java\jre6\bin\jqs.exe
C:\Programas\Ficheiros comuns\LightScribe\LSSrvc.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\SOUNDMAN.EXE
C:\Programas\DMW Client 3\dmwclient.exe
C:\WINDOWS\system32\rundll32.exe
C:\Programas\Belkin\F5D9050\Belkinwcui.exe
C:\Programas\ESET\ESET NOD32 Antivirus\egui.exe
C:\Programas\Java\jre6\bin\jusched.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Programas\Windows Live\Messenger\usnsvc.exe
C:\Programas\Mozilla Firefox\firefox.exe
C:\Programas\Internet Explorer\iexplore.exe
C:\Programas\Internet Explorer\iexplore.exe
C:\Programas\Internet Explorer\iexplore.exe
C:\Programas\Internet Explorer\iexplore.exe
C:\WINDOWS\system32\NOTEPAD.EXE
C:\Programas\Internet Explorer\iexplore.exe
C:\Documents and Settings\Administrador\Ambiente de trabalho\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.pt/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = Hiperligações
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O2 - BHO: D - {BD389B4D-F612-3AD3-B593-2F487D256161} - C:\WINDOWS\system32\xwr26881.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Programas\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Programas\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [DmwClient] "dmwclient.exe"
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [RivaTunerStartupDaemon] "C:\Programas\RivaTuner v2.09\RivaTuner.exe" /S
O4 - HKLM\..\Run: [BluetoothAuthenticationAgent] rundll32.exe bthprops.cpl,,BluetoothAuthenticationAgent
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [F5D9050] C:\Programas\Belkin\F5D9050\Belkinwcui.exe
O4 - HKLM\..\Run: [egui] "C:\Programas\ESET\ESET NOD32 Antivirus\egui.exe" /hide /waitservice
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Programas\Java\jre6\bin\jusched.exe"
O4 - HKCU\..\Run: [MsnMsgr] "C:\Programas\Windows Live\Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [MSMSGS] "C:\Programas\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [Steam] "d:\jogos\steam\steam.exe" -silent
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Programas\Ficheiros comuns\Adobe\Calibration\Adobe Gamma Loader.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Programas\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Programas\Messenger\msmsgs.exe
O15 - Trusted Zone: http://asia.msi.com.tw
O15 - Trusted Zone: http://global.msi.com.tw
O15 - Trusted Zone: http://www.msi.com.tw
O16 - DPF: {54B52E52-8000-4413-BD67-FC7FE24B59F2} (EARTPatchX Class) - http://files.ea.com/downloads/rtpatch/v2/EARTPX.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1213550939906
O16 - DPF: {74DBCB52-F298-4110-951D-AD2FF67BC8AB} (NVIDIA Smart Scan) - http://www.nvidia.com/content/DriverDow ... rtScan.cab
O16 - DPF: {8167C273-DF59-4416-B647-C8BB2C7EE83E} (WebSDev Control) - http://liveupdate.msi.com.tw/autobios/LOnline/install.cab
O16 - DPF: {C3F79A2B-B9B4-4A66-B012-3EE46475B072} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/MessengerStatsPAClient.cab56907.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540022} - http://fpdownload2.macromedia.com/get/s ... wflash.cab
O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://www.shockwave.com/content/zuma/sis/popcaploader_v10.cab
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O20 - AppInit_DLLs: WIKI.DLL
O23 - Service: Application Driver Auto Removal Service (01) (appdrvrem01) - Protection Technology - C:\WINDOWS\System32\appdrvrem01.exe
O23 - Service: ESET HTTP Server (EhttpSrv) - ESET - C:\Programas\ESET\ESET NOD32 Antivirus\EHttpSrv.exe
O23 - Service: ESET Service (ekrn) - ESET - C:\Programas\ESET\ESET NOD32 Antivirus\ekrn.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Programas\Ficheiros comuns\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Programas\Java\jre6\bin\jqs.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Programas\Ficheiros comuns\LightScribe\LSSrvc.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: PnkBstrA - Unknown owner - C:\WINDOWS\system32\PnkBstrA.exe
O23 - Service: PnkBstrB - Unknown owner - C:\WINDOWS\system32\PnkBstrB.exe
O23 - Service: ServiceLayer - Nokia. - C:\Programas\Nokia\PC Connectivity Solution\ServiceLayer.exe

--
End of file - 6846 bytes



Greets GeoForce
GeoForce
September 22, 2009, 2:36 PM UTC
Sorry for the new reply but i have an update on HJT logfile even worst than the first i posted.
I left pc turned on for about 5 hours and when i arrived i had this:


Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 15:31:33, on 22-09-2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Programas\ESET\ESET NOD32 Antivirus\ekrn.exe
C:\Programas\Java\jre6\bin\jqs.exe
C:\Programas\Ficheiros comuns\LightScribe\LSSrvc.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\system32\PnkBstrA.exe
C:\WINDOWS\system32\PnkBstrB.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\SOUNDMAN.EXE
C:\WINDOWS\system32\rundll32.exe
C:\Programas\Belkin\F5D9050\Belkinwcui.exe
C:\Programas\ESET\ESET NOD32 Antivirus\egui.exe
C:\Programas\Java\jre6\bin\jusched.exe
C:\Programas\Messenger\msmsgs.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Programas\Internet Explorer\IEXPLORE.EXE
C:\Programas\Internet Explorer\IEXPLORE.EXE
C:\Programas\Internet Explorer\IEXPLORE.EXE
C:\Programas\Internet Explorer\IEXPLORE.EXE
C:\Programas\Internet Explorer\IEXPLORE.EXE
C:\Programas\Internet Explorer\IEXPLORE.EXE
C:\Programas\Internet Explorer\IEXPLORE.EXE
C:\Programas\Internet Explorer\IEXPLORE.EXE
C:\Programas\Internet Explorer\IEXPLORE.EXE
C:\Programas\Internet Explorer\IEXPLORE.EXE
C:\Programas\Internet Explorer\IEXPLORE.EXE
C:\Programas\Internet Explorer\IEXPLORE.EXE
C:\Programas\Internet Explorer\IEXPLORE.EXE
C:\Programas\Internet Explorer\IEXPLORE.EXE
C:\Programas\Internet Explorer\IEXPLORE.EXE
C:\Programas\Internet Explorer\IEXPLORE.EXE
C:\Programas\Internet Explorer\IEXPLORE.EXE
C:\Programas\Internet Explorer\IEXPLORE.EXE
C:\Programas\Internet Explorer\IEXPLORE.EXE
C:\Programas\Internet Explorer\IEXPLORE.EXE
C:\Programas\Internet Explorer\IEXPLORE.EXE
C:\Programas\Internet Explorer\IEXPLORE.EXE
C:\Programas\Internet Explorer\IEXPLORE.EXE
C:\Programas\Internet Explorer\IEXPLORE.EXE
C:\Programas\Internet Explorer\IEXPLORE.EXE
C:\Programas\Internet Explorer\IEXPLORE.EXE
C:\Programas\Internet Explorer\IEXPLORE.EXE
C:\Programas\Internet Explorer\IEXPLORE.EXE
C:\Programas\Internet Explorer\IEXPLORE.EXE
C:\Programas\Internet Explorer\IEXPLORE.EXE
C:\Programas\Internet Explorer\IEXPLORE.EXE
C:\Programas\Internet Explorer\IEXPLORE.EXE
C:\Programas\Internet Explorer\IEXPLORE.EXE
C:\Programas\Internet Explorer\IEXPLORE.EXE
C:\Programas\Internet Explorer\IEXPLORE.EXE
C:\Programas\Internet Explorer\IEXPLORE.EXE
C:\Programas\Internet Explorer\IEXPLORE.EXE
C:\Programas\Internet Explorer\IEXPLORE.EXE
C:\Programas\Internet Explorer\IEXPLORE.EXE
C:\Programas\Internet Explorer\IEXPLORE.EXE
C:\Programas\Internet Explorer\IEXPLORE.EXE
C:\Programas\Internet Explorer\IEXPLORE.EXE
C:\Programas\Internet Explorer\IEXPLORE.EXE
C:\Programas\Internet Explorer\IEXPLORE.EXE
C:\Programas\Internet Explorer\IEXPLORE.EXE
C:\Programas\Internet Explorer\IEXPLORE.EXE
C:\Programas\Internet Explorer\IEXPLORE.EXE
C:\Programas\Internet Explorer\IEXPLORE.EXE
C:\Programas\Internet Explorer\IEXPLORE.EXE
C:\Programas\Internet Explorer\IEXPLORE.EXE
C:\Programas\Internet Explorer\IEXPLORE.EXE
C:\Programas\Internet Explorer\IEXPLORE.EXE
C:\Programas\Internet Explorer\IEXPLORE.EXE
C:\Programas\Internet Explorer\IEXPLORE.EXE
C:\Programas\Internet Explorer\IEXPLORE.EXE
C:\Programas\Internet Explorer\IEXPLORE.EXE
C:\Programas\Internet Explorer\IEXPLORE.EXE
C:\Programas\Internet Explorer\IEXPLORE.EXE
C:\WINDOWS\system32\taskmgr.exe
C:\Documents and Settings\Administrador\Ambiente de trabalho\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.pt/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = Hiperligações
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O2 - BHO: D - {BD389B4D-F612-3AD3-B593-2F487D256161} - C:\WINDOWS\system32\xwr26881.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Programas\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Programas\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [DmwClient] "dmwclient.exe"
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [RivaTunerStartupDaemon] "C:\Programas\RivaTuner v2.09\RivaTuner.exe" /S
O4 - HKLM\..\Run: [BluetoothAuthenticationAgent] rundll32.exe bthprops.cpl,,BluetoothAuthenticationAgent
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [F5D9050] C:\Programas\Belkin\F5D9050\Belkinwcui.exe
O4 - HKLM\..\Run: [egui] "C:\Programas\ESET\ESET NOD32 Antivirus\egui.exe" /hide /waitservice
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Programas\Java\jre6\bin\jusched.exe"
O4 - HKCU\..\Run: [MsnMsgr] "C:\Programas\Windows Live\Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [MSMSGS] "C:\Programas\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [Steam] "d:\jogos\steam\steam.exe" -silent
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Programas\Ficheiros comuns\Adobe\Calibration\Adobe Gamma Loader.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Programas\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Programas\Messenger\msmsgs.exe
O15 - Trusted Zone: http://asia.msi.com.tw
O15 - Trusted Zone: http://global.msi.com.tw
O15 - Trusted Zone: http://www.msi.com.tw
O16 - DPF: {54B52E52-8000-4413-BD67-FC7FE24B59F2} (EARTPatchX Class) - http://files.ea.com/downloads/rtpatch/v2/EARTPX.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1213550939906
O16 - DPF: {74DBCB52-F298-4110-951D-AD2FF67BC8AB} (NVIDIA Smart Scan) - http://www.nvidia.com/content/DriverDow ... rtScan.cab
O16 - DPF: {8167C273-DF59-4416-B647-C8BB2C7EE83E} (WebSDev Control) - http://liveupdate.msi.com.tw/autobios/LOnline/install.cab
O16 - DPF: {C3F79A2B-B9B4-4A66-B012-3EE46475B072} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/MessengerStatsPAClient.cab56907.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540022} - http://fpdownload2.macromedia.com/get/s ... wflash.cab
O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://www.shockwave.com/content/zuma/sis/popcaploader_v10.cab
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O20 - AppInit_DLLs: WIKI.DLL
O23 - Service: Application Driver Auto Removal Service (01) (appdrvrem01) - Protection Technology - C:\WINDOWS\System32\appdrvrem01.exe
O23 - Service: ESET HTTP Server (EhttpSrv) - ESET - C:\Programas\ESET\ESET NOD32 Antivirus\EHttpSrv.exe
O23 - Service: ESET Service (ekrn) - ESET - C:\Programas\ESET\ESET NOD32 Antivirus\ekrn.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Programas\Ficheiros comuns\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Programas\Java\jre6\bin\jqs.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Programas\Ficheiros comuns\LightScribe\LSSrvc.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: PnkBstrA - Unknown owner - C:\WINDOWS\system32\PnkBstrA.exe
O23 - Service: PnkBstrB - Unknown owner - C:\WINDOWS\system32\PnkBstrB.exe
O23 - Service: ServiceLayer - Nokia. - C:\Programas\Nokia\PC Connectivity Solution\ServiceLayer.exe

--
End of file - 9204 bytes
markkhunt
September 23, 2009, 2:21 AM UTC
We're sorry, but it is necessary to close your topic because you have replied to it prior to receiving a response from a helper.

Due to adding on to your topic with your second post it is highly unlikely that you would have received a response. Our helpers are looking for topics with zero responses. When you post replies to your own topic, it no longer has zero responses, and so it appears that you have received help when in fact, you have not.

If you still require help, please open a new thread in the Malware Removal forum and wait for assistance. Please do not run additional programs and/or post additional logs. Just your HijackThis log to start with is adequate. Your helper will ask for additional logs as needed. DO NOT reply to your own topic until you have received a response from a helper. Be patient. There are others who have been waiting longer than you, so do not expect an immediate reply.

Thank you for your cooperation.