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Help please!

1 min read

This thread's last reply is from September 24, 2009, 4:22 AM UTC. Software, malware, and removal-tool advice below may be out of date — treat specific steps and download links with caution.

Manchester
September 22, 2009, 4:28 PM UTC
When i switch on my computer, i get the message that "system32\services.exe" has had a problem and needs to close with the status 1073741482.

Ive tried running antimalware programs but they cant run properly.

Any advice? Thanks
NonSuch
September 24, 2009, 4:22 AM UTC
We understand that you are having difficulty running certain programs, including HijackThis. However, in order for us to help you it is necessary that you provide us with a HijackThis log, and it is possible you may be able to trick the malware into letting you do this. First, download HijackThis to a clean computer, then rename it from HijackThis.exe to any other name you want, using an .exe extension, for example... YourLastName.exe. Once you have done that, burn it to a CD (preferable to using a flash drive that may easily become infected) then transfer the renamed file to the infected computer and run a scan, then start a new topic and include your HijackThis log.

Please follow the guideline at the link below to start a new topic and post your HijackThis log. If you are unable to create and post a HijackThis log, then your only option may be to reformat your computer and reinstall the operating system.

This topic is now closed. Please start a new topic by following the HijackThis Guideline posted here, just be certain to rename HijackThis: >Guideline for posting your HijackThis log<