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Browser redirect and other problems

1 min read

This thread's last reply is from September 24, 2009, 4:31 AM UTC. Software, malware, and removal-tool advice below may be out of date — treat specific steps and download links with caution.

One of the computers in my home network is infected. I am unable to get to secured sites to download free software to obtain items such as Hijack this to get a registry snapshot. I am contacting you via a functioning computer on the network. I tried use "regedit" on the sick computer but do not know which files should not be there.

Any help would be appreciated. I can access my e-mail account on the sick computer and do have internet connection.

thanks.
We understand that you are having difficulty running certain programs, including HijackThis. However, in order for us to help you it is necessary that you provide us with a HijackThis log, and it is possible you may be able to trick the malware into letting you do this. First, download HijackThis to a clean computer, then rename it from HijackThis.exe to any other name you want, using an .exe extension, for example... YourLastName.exe. Once you have done that, burn it to a CD (preferable to using a flash drive that may easily become infected) then transfer the renamed file to the infected computer and run a scan, then start a new topic and include your HijackThis log.

Please follow the guideline at the link below to start a new topic and post your HijackThis log. If you are unable to create and post a HijackThis log, then your only option may be to reformat your computer and reinstall the operating system.

This topic is now closed. Please start a new topic by following the HijackThis Guideline posted here, just be certain to rename HijackThis: >Guideline for posting your HijackThis log<