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HijackThis log, need help analyzing

10 min read

This thread's last reply is from October 18, 2009, 12:30 AM UTC. Software, malware, and removal-tool advice below may be out of date — treat specific steps and download links with caution.

JayCee82
October 6, 2009, 2:22 PM UTC
Yesterday I was unable to run my Malwarebyte's Anti-Malware program and kept getting a message about
a missing mbam.exe shortcut everytime I try to use the program.

And after I start up my computer I keep getting the following message:
Error loading c:\windows\system32\raniyiyi.dll
The specified module could not be found.

Here is my HijackThis log:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 9:58:05 AM, on 10/6/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\WLTRYSVC.EXE
C:\WINDOWS\System32\bcmwltry.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\McAfee\SiteAdvisor\McSACore.exe
C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
c:\PROGRA~1\COMMON~1\mcafee\mna\mcnasvc.exe
C:\WINDOWS\Explorer.EXE
c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
C:\Program Files\McAfee\MPF\MPFSrv.exe
C:\Program Files\Dell\NICCONFIGSVC\NICCONFIGSVC.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Viewpoint\Common\ViewpointService.exe
C:\Program Files\Yahoo!\SoftwareUpdate\YahooAUService.exe
c:\PROGRA~1\mcafee.com\agent\mcagent.exe
C:\WINDOWS\stsystra.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
C:\Program Files\Synaptics\SynTP\bak\SynTPEnh.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
C:\WINDOWS\system32\msiexec.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Documents and Settings\Lynn\Desktop\HIJACKTHIS V2.0.2.EXE

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.yahoo.com/?fr=fp-yie8
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Windows Internet Explorer provided by Yahoo!
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll
O2 - BHO: scriptproxy - {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - C:\Program Files\McAfee\VirusScan\scriptsn.dll
O2 - BHO: McAfee SiteAdvisor BHO - {B164E929-A1B6-4A06-B104-2CD0E90A88FF} - c:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dll
O3 - Toolbar: McAfee SiteAdvisor Toolbar - {0EBBBE48-BAD4-4B4C-8E5A-516ABECAE064} - c:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dll
O4 - HKLM\..\Run: [SigmatelSysTrayApp] "stsystra.exe"
O4 - HKLM\..\Run: [mcagent_exe] "C:\Program Files\McAfee.com\Agent\mcagent.exe" /runkey
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [IMJPMIG8.1] "C:\WINDOWS\IME\imjp8_1\IMJPMIG.EXE" /Spoil /RemAdvDef /Migration32
O4 - HKLM\..\Run: [IMEKRMIG6.1] C:\WINDOWS\ime\imkr6_1\IMEKRMIG.EXE
O4 - HKLM\..\Run: [MSPY2002] C:\WINDOWS\system32\IME\PINTLGNT\ImScInst.exe /SYNC
O4 - HKLM\..\Run: [PHIME2002ASync] C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /SYNC
O4 - HKLM\..\Run: [PHIME2002A] C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /IMEName
O4 - HKLM\..\Run: [pibavelik] Rundll32.exe "c:\windows\system32\raniyiyi.dll",a
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [A00F13D9AA.exe] C:\DOCUME~1\Lynn\LOCALS~1\Temp\_A00F13D9AA.exe
O4 - HKUS\S-1-5-19\..\Run: [yerusayoha] Rundll32.exe "C:\WINDOWS\system32\jeharaya.dll",s (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [yerusayoha] Rundll32.exe "C:\WINDOWS\system32\jeharaya.dll",s (User 'NETWORK SERVICE')
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O18 - Protocol: sacore - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dll
O20 - AppInit_DLLs: wkvqgg.dll c:\windows\system32\raniyiyi.dll,kodesalo.dll
O21 - SSODL: safizanuf - {b8083117-b22e-40d8-a2a9-3f01f5426655} - c:\windows\system32\raniyiyi.dll (file missing)
O22 - SharedTaskScheduler: tokatiluy - {b8083117-b22e-40d8-a2a9-3f01f5426655} - c:\windows\system32\raniyiyi.dll (file missing)
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: DSBrokerService - Unknown owner - C:\Program Files\DellSupport\brkrsvc.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1150\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: McAfee SiteAdvisor Service - Unknown owner - C:\Program Files\McAfee\SiteAdvisor\McSACore.exe
O23 - Service: McAfee Services (mcmscsvc) - McAfee, Inc. - C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
O23 - Service: McAfee Network Agent (McNASvc) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\mna\mcnasvc.exe
O23 - Service: McAfee Scanner (McODS) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcods.exe
O23 - Service: McAfee Proxy Service (McProxy) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
O23 - Service: McAfee Real-time Scanner (McShield) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
O23 - Service: McAfee SystemGuards (McSysmon) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
O23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee, Inc. - C:\Program Files\McAfee\MPF\MPFSrv.exe
O23 - Service: NICCONFIGSVC - Dell Inc. - C:\Program Files\Dell\NICCONFIGSVC\NICCONFIGSVC.exe
O23 - Service: Viewpoint Manager Service - Viewpoint Corporation - C:\Program Files\Viewpoint\Common\ViewpointService.exe
O23 - Service: Dell Wireless WLAN Tray Service (wltrysvc) - Unknown owner - C:\WINDOWS\System32\WLTRYSVC.EXE
O23 - Service: Yahoo! Updater (YahooAUService) - Yahoo! Inc. - C:\Program Files\Yahoo!\SoftwareUpdate\YahooAUService.exe

--
End of file - 7932 bytes
MWR 3 day Mod MRU Undergrad
October 9, 2009, 10:51 PM UTC
[3days:3p9n2tz2][/3days:3p9n2tz2]
peku006 MRU Emeritus
October 11, 2009, 10:23 AM UTC
Hello and welcome to Malware Removal.

My name is peku006 and I will be helping you to remove any infection(s) that you may have.
I will be giving you a series of instructions that need to be followed in the order in which I give them to you.

Please observe these rules while we work:

  • If you don't know or understand something please don't hesitate to ask
  • Please DO NOT run any other tools or scans whilst I am helping you.
  • It is important that you reply to this thread. Do not start a new topic.
  • Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
  • Absence of symptoms does not mean that everything is clear.


We will begin with ComboFix.exe. Please visit this webpage for download links, and instructions for running the tool:

http://www.bleepingcomputer.com/combofix/how-to-use-combofix

* Ensure you have disabled all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Please include the C:\ComboFix.txt in your next reply for further review.

Thanks peku006
JayCee82
October 12, 2009, 11:08 AM UTC
I got the following log after running ComboFix:


ComboFix 09-10-11.02 - [redacted] 10/12/2009 6:46.1.2 - NTFSx86
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.1014.426 [GMT -4:00]
Running from: c:\documents and settings\[redacted]\Desktop\ComboFix.exe
AV: McAfee VirusScan *On-access scanning disabled* (Updated) {84B5EE75-6421-4CDE-A33A-DD43BA9FAD83}
FW: McAfee Personal Firewall *enabled* {94894B63-8C7F-4050-BDA4-813CA00DA3E8}
* Created a new restore point
.

((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.

c:\progra~1\Webroot\WEBROO~1\Backup\ntSVc.ocx
C:\SST-A7E2B2B2-7133-43BA-BC1E-8BD1EBFD8C5A.tmp
C:\SST-E38A6F5E-DBEE-43C1-B25B-FE160EE852E6.tmp
c:\windows\system32\BSTIEPrintCtl1.dll
c:\windows\system32\ssprs.dll
c:\windows\system32\system32xp.exe.tmp

c:\windows\system32\proquota.exe . . . is missing!!

.
((((((((((((((((((((((((((((((((((((((( Drivers/Services )))))))))))))))))))))))))))))))))))))))))))))))))
.

-------\Legacy_FAD


((((((((((((((((((((((((( Files Created from 2009-09-12 to 2009-10-12 )))))))))))))))))))))))))))))))
.

2009-10-07 16:32 . 2009-10-07 19:38 -------- d-----w- c:\documents and settings\All Users\Application Data\Spybot - Search & Destroy
2009-10-07 15:33 . 2009-10-09 11:01 -------- d-----w- c:\documents and settings\Lynn\Local Settings\Application Data\AskToolbar
2009-10-07 15:22 . 2009-10-07 15:22 -------- d-----w- c:\program files\Ask.com
2009-10-07 15:21 . 2009-09-18 18:08 1563008 ----a-w- c:\windows\WRSetup.dll
2009-10-07 15:21 . 2009-10-07 16:15 -------- d-----w- c:\documents and settings\Lynn\Application Data\Webroot
2009-10-07 15:21 . 2009-10-07 15:28 -------- d-----w- c:\documents and settings\All Users\Application Data\Webroot
2009-10-07 15:21 . 2009-10-07 15:21 -------- d-----w- c:\program files\Webroot
2009-10-07 12:28 . 2009-10-07 13:19 -------- d-----w- c:\program files\Free Window Registry Repair
2009-10-07 11:12 . 2008-12-11 12:38 159600 ----a-w- c:\windows\system32\drivers\pctgntdi.sys
2009-10-07 11:12 . 2009-04-03 15:18 130936 ----a-w- c:\windows\system32\drivers\PCTCore.sys
2009-10-07 11:12 . 2008-12-18 16:16 73840 ----a-w- c:\windows\system32\drivers\PCTAppEvent.sys
2009-10-07 11:12 . 2009-10-07 11:12 -------- d-----w- c:\program files\Common Files\PC Tools
2009-10-07 11:12 . 2008-12-10 15:36 64392 ----a-w- c:\windows\system32\drivers\pctplsg.sys
2009-10-07 11:11 . 2009-10-09 11:13 -------- d-----w- c:\program files\Spyware Doctor
2009-10-07 11:11 . 2009-10-07 11:11 -------- d-----w- c:\documents and settings\Lynn\Application Data\PC Tools
2009-10-07 11:11 . 2009-10-07 11:11 -------- d-----w- c:\documents and settings\All Users\Application Data\PC Tools
2009-10-06 13:35 . 2009-10-06 13:35 -------- d-----w- c:\documents and settings\Lynn\Application Data\AVG8
2009-10-06 09:44 . 2009-10-06 13:31 -------- d-----w- c:\documents and settings\Lynn\Application Data\0062386147
2009-10-05 13:32 . 2009-10-05 13:32 -------- d-sh--w- c:\documents and settings\LocalService\IETldCache
2009-10-05 13:04 . 2009-07-28 20:33 55656 ----a-w- c:\windows\system32\drivers\avgntflt.sys
2009-10-05 12:40 . 2009-10-05 12:40 -------- d--h--w- c:\windows\PIF
2009-09-23 18:15 . 2008-04-14 00:09 6144 ----a-w- c:\windows\system32\kbd106.dll
2009-09-23 18:15 . 2008-04-14 00:09 6144 ----a-w- c:\windows\system32\dllcache\kbd106.dll
2009-09-23 18:15 . 2001-08-17 18:55 6144 ----a-w- c:\windows\system32\kbd101b.dll
2009-09-23 18:15 . 2001-08-17 18:55 6144 ----a-w- c:\windows\system32\dllcache\kbd101b.dll
2009-09-18 17:42 . 2009-09-18 17:42 176752 ----a-w- c:\windows\system32\drivers\ssidrv.sys
2009-09-18 17:42 . 2009-09-18 17:42 29808 ----a-w- c:\windows\system32\drivers\ssfs0bbc.sys
2009-09-18 17:42 . 2009-09-18 17:42 23152 ----a-w- c:\windows\system32\drivers\sshrmd.sys

.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2009-10-12 10:27 . 2009-02-08 21:50 -------- d---a-w- c:\documents and settings\All Users\Application Data\TEMP
2009-10-07 17:24 . 2008-09-30 11:00 -------- d-----w- c:\documents and settings\LocalService\Application Data\SACore
2009-10-07 13:19 . 2009-02-10 01:48 -------- d-----w- c:\documents and settings\Lynn\Application Data\Azureus
2009-09-30 11:31 . 2006-04-29 15:41 33104 -c--a-w- c:\documents and settings\Lynn\Local Settings\Application Data\GDIPFONTCACHEV1.DAT
2009-09-28 17:13 . 2008-10-19 23:10 -------- d-----w- c:\program files\McAfee
2009-09-19 23:15 . 2007-03-28 21:35 -------- d--h--w- c:\documents and settings\Lynn\Application Data\Move Networks
2009-08-28 11:25 . 2009-08-28 11:24 -------- d-----w- c:\documents and settings\All Users\Application Data\{8CD7F5AF-ECFA-4793-BF40-D8F42DBFF906}
2009-08-28 11:25 . 2007-09-12 23:18 -------- d-----w- c:\program files\iTunes
2009-08-28 11:24 . 2006-04-29 21:08 -------- d-----w- c:\program files\iPod
2009-08-28 11:24 . 2007-07-20 14:07 -------- d-----w- c:\program files\Common Files\Apple
2009-08-28 11:22 . 2007-07-20 14:10 -------- d-----w- c:\program files\QuickTime
2009-08-06 23:24 . 2004-08-11 22:12 327896 ----a-w- c:\windows\system32\wucltui.dll
2009-08-06 23:24 . 2004-08-11 22:12 209632 ----a-w- c:\windows\system32\wuweb.dll
2009-08-06 23:24 . 2005-05-26 08:16 44768 ----a-w- c:\windows\system32\wups2.dll
2009-08-06 23:24 . 2004-08-11 22:12 35552 ----a-w- c:\windows\system32\wups.dll
2009-08-06 23:24 . 2004-08-11 22:12 53472 ----a-w- c:\windows\system32\wuauclt.exe
2009-08-06 23:24 . 2004-08-11 22:00 96480 ----a-w- c:\windows\system32\cdm.dll
2009-08-06 23:23 . 2004-08-11 22:12 575704 ----a-w- c:\windows\system32\wuapi.dll
2009-08-06 23:23 . 2004-08-11 22:12 1929952 ----a-w- c:\windows\system32\wuaueng.dll
2009-08-05 09:01 . 2004-08-11 22:00 204800 ----a-w- c:\windows\system32\mswebdvd.dll
2009-07-17 19:01 . 2004-08-11 22:00 58880 ----a-w- c:\windows\system32\atl.dll
2009-07-16 16:32 . 2008-10-19 23:11 120136 ----a-w- c:\windows\system32\drivers\Mpfp.sys
2006-04-29 15:52 . 2006-04-29 15:52 56 -csh--r- c:\windows\system32\B3A793A4C6.sys
2006-04-29 16:32 . 2006-04-29 15:48 88 -csh--r- c:\windows\system32\C6A493A7B3.sys
2006-04-29 16:32 . 2006-04-29 01:47 6580 -csha-w- c:\windows\system32\KGyGaAvL.sys
.

((((((((((((((((((((((((((((((((((((((((((((( AWF ))))))))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2005-06-10 15:44 . 2005-06-10 15:44 81920 c:\program files\Common Files\InstallShield\UpdateService\bak\issch.exe

2005-06-10 15:44 . 2005-06-10 15:44 249856 c:\program files\Common Files\InstallShield\UpdateService\bak\isuspm.exe

2006-09-10 02:37 . 2006-09-10 02:37 180269 c:\program files\Common Files\Real\Update_OB\bak\realsched.exe
2008-10-18 19:11 . 2008-10-18 19:11 185872 c:\program files\Common Files\Real\Update_OB\realsched.exe

2006-04-24 05:03 . 2005-12-10 01:29 49152 c:\program files\CyberLink\PowerDVD\bak\DVDLauncher.exe

2006-04-24 05:02 . 2004-04-12 01:15 290816 c:\program files\Dell\Media Experience\bak\PCMService.exe

2006-04-24 05:01 . 2005-12-06 15:45 839680 c:\program files\Dell\QuickSet\bak\quickset.exe

2007-03-15 15:09 . 2007-03-15 15:09 460784 c:\program files\DellSupport\bak\DSAgnt.exe

2007-09-07 20:55 . 2007-09-07 20:55 267064 c:\program files\iTunes\bak\iTunesHelper.exe
2009-07-13 18:03 . 2009-07-13 18:03 292128 c:\program files\iTunes\iTunesHelper.exe

2007-05-10 04:08 . 2007-03-14 07:43 83608 c:\program files\Java\jre1.6.0_01\bin\bak\jusched.exe

2004-08-11 22:11 . 2004-10-13 16:24 1694208 c:\program files\Messenger\bak\msmsgs.exe
2008-08-15 16:00 . 2008-04-14 00:12 1695232 c:\program files\Messenger\msmsgs.exe

2007-06-29 10:24 . 2007-06-29 10:24 286720 c:\program files\QuickTime\bak\qttask.exe
2009-05-26 21:18 . 2009-05-26 21:18 413696 c:\program files\QuickTime\QTTask.exe

2006-04-24 05:02 . 2005-11-29 23:56 761947 c:\program files\Synaptics\SynTP\bak\SynTPEnh.exe

2004-08-11 22:00 . 2004-08-04 10:00 15360 c:\windows\system32\bak\ctfmon.exe
2004-08-11 22:00 . 2008-04-14 00:12 15360 c:\windows\system32\ctfmon.exe

2006-04-24 04:38 . 2005-12-14 04:41 77824 c:\windows\system32\bak\hkcmd.exe

2006-04-24 04:38 . 2005-12-14 04:45 118784 c:\windows\system32\bak\igfxpers.exe

2006-04-24 04:38 . 2005-12-14 04:44 98304 c:\windows\system32\bak\igfxtray.exe

2006-04-24 04:38 . 2005-12-19 20:08 1347584 c:\windows\system32\bak\WLTRAY.exe

2006-04-24 05:07 . 2004-12-06 06:05 127035 c:\windows\system32\dla\bak\tfswctrl.exe

.
((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4

[HKEY_LOCAL_MACHINE\~\Browser Helper Objects\{D4027C7F-154A-4066-A1AD-4243D8127440}]
2009-02-09 19:06 764296 ----a-w- c:\program files\Ask.com\GenericAskToolbar.dll

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Toolbar]
"{D4027C7F-154A-4066-A1AD-4243D8127440}"= "c:\program files\Ask.com\GenericAskToolbar.dll" [2009-02-09 764296]

[HKEY_CLASSES_ROOT\clsid\{d4027c7f-154a-4066-a1ad-4243d8127440}]
[HKEY_CLASSES_ROOT\GenericAskToolbar.ToolbarWnd.1]
[HKEY_CLASSES_ROOT\TypeLib\{2996F0E7-292B-4CAE-893F-47B8B1C05B56}]
[HKEY_CLASSES_ROOT\GenericAskToolbar.ToolbarWnd]

[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Toolbar\Webbrowser]
"{D4027C7F-154A-4066-A1AD-4243D8127440}"= "c:\program files\Ask.com\GenericAskToolbar.dll" [2009-02-09 764296]

[HKEY_CLASSES_ROOT\clsid\{d4027c7f-154a-4066-a1ad-4243d8127440}]
[HKEY_CLASSES_ROOT\GenericAskToolbar.ToolbarWnd.1]
[HKEY_CLASSES_ROOT\TypeLib\{2996F0E7-292B-4CAE-893F-47B8B1C05B56}]
[HKEY_CLASSES_ROOT\GenericAskToolbar.ToolbarWnd]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"mcagent_exe"="c:\program files\McAfee.com\Agent\mcagent.exe" [2009-07-10 645328]
"Adobe Reader Speed Launcher"="c:\program files\Adobe\Reader 8.0\Reader\Reader_sl.exe" [2007-10-11 39792]
"TkBellExe"="c:\program files\Common Files\Real\Update_OB\realsched.exe" [2008-10-18 185872]
"QuickTime Task"="c:\program files\QuickTime\QTTask.exe" [2009-05-26 413696]
"iTunesHelper"="c:\program files\iTunes\iTunesHelper.exe" [2009-07-13 292128]
"IMJPMIG8.1"="c:\windows\IME\imjp8_1\IMJPMIG.EXE" [2004-08-04 208952]
"IMEKRMIG6.1"="c:\windows\ime\imkr6_1\IMEKRMIG.EXE" [2004-08-04 44032]
"MSPY2002"="c:\windows\system32\IME\PINTLGNT\ImScInst.exe" [2004-08-04 59392]
"PHIME2002ASync"="c:\windows\system32\IME\TINTLGNT\TINTSETP.EXE" [2004-08-04 455168]
"PHIME2002A"="c:\windows\system32\IME\TINTLGNT\TINTSETP.EXE" [2004-08-04 455168]
"pibavelik"="c:\windows\system32\muhemive.dll" [N/A]
"SpySweeper"="c:\program files\Webroot\WebrootSecurity\SpySweeperUI.exe" [2009-09-18 6515784]
"SigmatelSysTrayApp"="stsystra.exe" - c:\windows\stsystra.exe [2006-03-24 282624]

[HKEY_LOCAL_MACHINE\system\currentcontrolset\control\session manager]
BootExecute REG_MULTI_SZ \0SsiEfr.exe\0SsiEfr.exe\0SsiEfr.exe\0SsiEfr.exe\0SsiEfr.exe\0SsiEfr.exe\0SsiEfr.exe\0SsiEfr.exe\0SsiEfr.exe\0SsiEfr.exe\0SsiEfr.exe\0SsiEfr.exe\0SsiEfr.exe\0SsiEfr.exe

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\mcmscsvc]
@=""

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\MCODS]
@=""

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\sdauxservice]
@=""

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\sdcoreservice]
@=""

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\WebrootSpySweeperService]
@="Service"

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\WRConsumerService]
@="Service"

[HKEY_LOCAL_MACHINE\software\microsoft\security center]
"UpdatesDisableNotify"=dword:00000001

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\KasperskyAntiVirus]
"DisableMonitoring"=dword:00000001

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\McAfeeAntiVirus]
"DisableMonitoring"=dword:00000001

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\McAfeeFirewall]
"DisableMonitoring"=dword:00000001

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]
"%windir%\\system32\\sessmgr.exe"=
"%windir%\\Network Diagnostic\\xpnetdiag.exe"=
"c:\\Program Files\\Bonjour\\mDNSResponder.exe"=
"c:\\Program Files\\Vuze\\Azureus.exe"=
"c:\\Program Files\\Common Files\\AOL\\Loader\\aolload.exe"=
"c:\\Program Files\\McAfee\\VirusScan\\mcvsmap.exe"=
"c:\\Program Files\\Synaptics\\SynTP\\bak\\SynTPEnh.exe"=
"c:\\Program Files\\iTunes\\iTunes.exe"=
"c:\\Program Files\\Common Files\\McAfee\\MNA\\McNASvc.exe"=
"c:\\Program Files\\McAfee\\SiteAdvisor\\McSACore.exe"=
"c:\\Program Files\\McAfee\\VirusScan\\mcsysmon.exe"=
"c:\\Program Files\\iPod\\bin\\iPodService.exe"=

R0 PCTCore;PCTools KDS;c:\windows\system32\drivers\PCTCore.sys [10/7/2009 7:12 AM 130936]
R0 ssfs0bbc;ssfs0bbc;c:\windows\system32\drivers\ssfs0bbc.sys [9/18/2009 1:42 PM 29808]
R2 McAfee SiteAdvisor Service;McAfee SiteAdvisor Service;c:\program files\McAfee\SiteAdvisor\McSACore.exe [10/19/2008 7:15 PM 210216]
R2 Viewpoint Manager Service;Viewpoint Manager Service;c:\program files\Viewpoint\Common\ViewpointService.exe [2/16/2007 10:15 AM 24652]
R2 WRConsumerService;Webroot Client Service;c:\program files\Webroot\WebrootSecurity\WRConsumerService.exe [10/7/2009 11:22 AM 1201640]
S3 idrmkl;idrmkl;\??\c:\docume~1\Lynn\LOCALS~1\Temp\idrmkl.sys --> c:\docume~1\Lynn\LOCALS~1\Temp\idrmkl.sys [?]
S3 sdAuxService;PC Tools Auxiliary Service;c:\program files\Spyware Doctor\pctsAuxs.exe [10/7/2009 7:11 AM 348752]

[HKEY_LOCAL_MACHINE\software\microsoft\active setup\installed components\{A509B1FF-37FF-4bFF-8CFF-4F3A747040FF}]
c:\windows\system32\rundll32.exe c:\windows\system32\advpack.dll,LaunchINFSectionEx c:\program files\Internet Explorer\clrtour.inf,DefaultInstall.ResetTour,,12
.
Contents of the 'Scheduled Tasks' folder

2009-09-12 c:\windows\Tasks\AppleSoftwareUpdate.job
- c:\program files\Apple Software Update\SoftwareUpdate.exe [2007-08-29 16:34]

2008-10-19 c:\windows\Tasks\McDefragTask.job
- c:\progra~1\mcafee\mqc\QcConsol.exe [2008-10-19 01:26]

2008-10-19 c:\windows\Tasks\McQcTask.job
- c:\progra~1\mcafee\mqc\QcConsol.exe [2008-10-19 01:26]

2009-10-09 c:\windows\Tasks\Scheduled Update for Ask Toolbar.job
- c:\program files\Ask.com\UpdateTask.exe [2009-02-09 19:06]

2009-10-08 c:\windows\Tasks\wrSpySweeper_L05E49D16279945EAAAE82FF67CCB419F.job
- c:\program files\Webroot\WebrootSecurity\SpySweeperUI.exe [2009-10-07 18:08]

2009-10-08 c:\windows\Tasks\wrSpySweeper_L05E49D16279945EAAAE82FF67CCB419F.job
- c:\program files\Webroot\WebrootSecurity\SpySweeperUI.exe [2009-10-07 18:08]

2009-10-08 c:\windows\Tasks\wrSpySweeper_L8733AC3135FD45C096528BD2CEEB80E5.job
- c:\program files\Webroot\WebrootSecurity\SpySweeperUI.exe [2009-10-07 18:08]

2009-10-08 c:\windows\Tasks\wrSpySweeper_L8733AC3135FD45C096528BD2CEEB80E5.job
- c:\program files\Webroot\WebrootSecurity\SpySweeperUI.exe [2009-10-07 18:08]

2009-10-09 c:\windows\Tasks\wrSpySweeper_LFD262BCA131246909BA39A8E41B55114.job
- c:\program files\Webroot\WebrootSecurity\SpySweeperUI.exe [2009-10-07 18:08]

2009-10-09 c:\windows\Tasks\wrSpySweeper_LFD262BCA131246909BA39A8E41B55114.job
- c:\program files\Webroot\WebrootSecurity\SpySweeperUI.exe [2009-10-07 18:08]
.
.
------- Supplementary Scan -------
.
FF - ProfilePath - c:\documents and settings\Lynn\Application Data\Mozilla\Firefox\Profiles\x7hk6ffe.default\
FF - prefs.js: browser.search.selectedEngine - Ask.com
FF - prefs.js: browser.startup.homepage - hxxp://www.msn.com
FF - prefs.js: keyword.URL - hxxp://supertoolbar.ask.com/redirect?cl ... e=en_US&q=
FF - component: c:\program files\McAfee\SiteAdvisor\components\McFFPlg.dll
FF - plugin: c:\documents and settings\Lynn\Application Data\Move Networks\plugins\npqmp071503000010.dll
FF - plugin: c:\program files\Viewpoint\Viewpoint Experience Technology\npViewpoint.dll
FF - HiddenExtension: XUL Cache: {A20F347F-DB65-4E5F-878A-EE08ACAE5584} - c:\documents and settings\Lynn\Local Settings\Application Data\{A20F347F-DB65-4E5F-878A-EE08ACAE5584}
FF - HiddenExtension: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\Microsoft.NET\Framework\v3.5\Windows Presentation Foundation\DotNetAssistantExtension\

---- FIREFOX POLICIES ----
FF - user.js: dom.disable_open_during_load - true // Popupblocker control handled by McAfee Privacy Service
.
- - - - ORPHANS REMOVED - - - -

SharedTaskScheduler-{b8083117-b22e-40d8-a2a9-3f01f5426655} - (no file)
SharedTaskScheduler-{e397bf79-f004-4e36-af95-0d616c764e23} - c:\windows\system32\muhemive.dll
SSODL-safizanuf-{b8083117-b22e-40d8-a2a9-3f01f5426655} - (no file)
SSODL-zomusejir-{e397bf79-f004-4e36-af95-0d616c764e23} - c:\windows\system32\muhemive.dll
AddRemove-HijackThis - c:\documents and settings\All Users\Desktop\Logs\HIJACKTHIS\HijackThis.exe



**************************************************************************

catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2009-10-12 06:54
Windows 5.1.2600 Service Pack 3 NTFS

scanning hidden processes ...

scanning hidden autostart entries ...

scanning hidden files ...

scan completed successfully
hidden files: 0

**************************************************************************
.
--------------------- DLLs Loaded Under Running Processes ---------------------

- - - - - - - > 'explorer.exe'(3888)
c:\windows\system32\WININET.dll
c:\program files\McAfee\SiteAdvisor\saHook.dll
c:\windows\system32\ieframe.dll
c:\windows\system32\webcheck.dll
c:\windows\system32\WPDShServiceObj.dll
c:\windows\system32\PortableDeviceTypes.dll
c:\windows\system32\PortableDeviceApi.dll
.
------------------------ Other Running Processes ------------------------
.
c:\windows\system32\BCMWLTRY.EXE
c:\program files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
c:\program files\Bonjour\mDNSResponder.exe
c:\progra~1\McAfee\MSC\mcmscsvc.exe
c:\progra~1\COMMON~1\McAfee\MNA\McNASvc.exe
c:\progra~1\COMMON~1\McAfee\McProxy\McProxy.exe
c:\progra~1\McAfee\VIRUSS~1\Mcshield.exe
c:\program files\McAfee\MPF\MpfSrv.exe
c:\program files\Dell\NicConfigSvc\NicConfigSvc.exe
c:\program files\Webroot\WebrootSecurity\SpySweeper.exe
c:\program files\Yahoo!\SoftwareUpdate\YahooAUService.exe
c:\program files\iPod\bin\iPodService.exe
c:\program files\Viewpoint\Viewpoint Manager\ViewMgr.exe
.
**************************************************************************
.
Completion time: 2009-10-12 6:59 - machine was rebooted
ComboFix-quarantined-files.txt 2009-10-12 10:59

Pre-Run: 61,255,368,704 bytes free
Post-Run: 61,139,570,688 bytes free

WindowsXP-KB310994-SP2-Pro-BootDisk-ENU.exe
[boot loader]
timeout=2
default=multi(0)disk(0)rdisk(0)partition(2)\WINDOWS
[operating systems]
c:\cmdcons\BOOTSECT.DAT="Microsoft Windows Recovery Console" /cmdcons
multi(0)disk(0)rdisk(0)partition(2)\WINDOWS="Microsoft Windows XP Professional" /noexecute=optin /fastdetect

276 --- E O F --- 2009-09-26 10:35
peku006 MRU Emeritus
October 13, 2009, 5:28 AM UTC
Hi JayCee82

IMPORTANT I notice there are signs of one or more P2P (Peer to Peer) File Sharing Programs on your computer.


Vuze

Please read the Guidelines for P2P Programs where we explain why it's not a good idea to have them.

Please go to Control Panel > Add/Remove Programs and uninstall the programs listed above (in red).

1 - Run CFScript

Open Notepad and copy/paste the text in the box into the window:

File::

c:\docume~1\Lynn\LOCALS~1\Temp\idrmkl.sys

c:\windows\system32\muhemive.dll



Registry::

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]

"pibavelik"=-



[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]

"c:\\Program Files\\Synaptics\\SynTP\\bak\\SynTPEnh.exe"=-



Driver:: 

idrmkl



AWF::

c:\program files\Common Files\InstallShield\UpdateService\bak\issch.exe

c:\program files\Common Files\InstallShield\UpdateService\bak\isuspm.exe

c:\program files\Common Files\Real\Update_OB\bak\realsched.exe

c:\program files\CyberLink\PowerDVD\bak\DVDLauncher.exe

c:\program files\Dell\Media Experience\bak\PCMService.exe

c:\program files\Dell\QuickSet\bak\quickset.exe

c:\program files\DellSupport\bak\DSAgnt.exe

c:\program files\iTunes\bak\iTunesHelper.exe

c:\program files\Java\jre1.6.0_01\bin\bak\jusched.exe

c:\program files\Messenger\bak\msmsgs.exe

c:\program files\QuickTime\bak\qttask.exe

c:\program files\Synaptics\SynTP\bak\SynTPEnh.exe

c:\windows\system32\bak\ctfmon.exe

c:\windows\system32\bak\hkcmd.exe

c:\windows\system32\bak\igfxpers.exe

c:\windows\system32\bak\igfxtray.exe

c:\windows\system32\bak\WLTRAY.exe

c:\windows\system32\dla\bak\tfswctrl.exe


  • Save this as CFScript.txt and change the "Save as type" to "All Files" and place it on your desktop.


  • Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before following the steps below. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".
  • Referring to the screenshot above, drag CFScript.txt into ComboFix.exe.
  • ComboFix will now run a scan on your system. It may reboot your system when it finishes. This is normal.
  • When finished, it shall produce a log for you. Copy and paste the contents of the log in your next reply.

CAUTION: Do not mouse-click ComboFix's window while it is running. That may cause it to stall.

2 - Malwarebytes' Anti-Malware

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
  • On the Scanner tab:
    • Make sure the "Perform Full Scan" option is selected.
    • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad and you may be prompted to restart your computer. (see Note below)
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts. Click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.

3 - Run Hijackthis
Click on the Do a system scan and save a logfile button. It will scan and the log should open in notepad

4 - Status Check
Please reply with

1. the ComboFix log(C:\ComboFix.txt)
2. the Malwarebytes' Anti-Malware Log
3. a fresh HijackThis log

description of any problems you are having with your PC

Thanks peku006
JayCee82
October 14, 2009, 12:47 PM UTC
1. ComboFix log(C:\ComboFix.txt)
ComboFix 09-10-12.03 - [redacted] 10/13/2009 7:09.2.2 - NTFSx86
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.1014.487 [GMT -4:00]
Running from: c:\documents and settings\[redacted]\Desktop\ComboFix.exe
Command switches used :: c:\documents and settings\Lynn\Desktop\CFScript.txt.txt
AV: McAfee VirusScan *On-access scanning disabled* (Updated) {84B5EE75-6421-4CDE-A33A-DD43BA9FAD83}
FW: McAfee Personal Firewall *enabled* {94894B63-8C7F-4050-BDA4-813CA00DA3E8}

FILE ::
"c:\docume~1\Lynn\LOCALS~1\Temp\idrmkl.sys"
"c:\windows\system32\muhemive.dll"
.

((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.

c:\windows\system32\proquota.exe was missing
Restored copy from - c:\windows\ServicePackFiles\i386\proquota.exe

.
((((((((((((((((((((((((((((((((((((((( Drivers/Services )))))))))))))))))))))))))))))))))))))))))))))))))
.

-------\Legacy_IDRMKL
-------\Service_idrmkl


((((((((((((((((((((((((( Files Created from 2009-09-13 to 2009-10-13 )))))))))))))))))))))))))))))))
.

2009-10-13 11:14 . 2008-04-14 00:12 50176 ----a-w- c:\windows\system32\proquota.exe
2009-10-07 16:32 . 2009-10-07 19:38 -------- d-----w- c:\documents and settings\All Users\Application Data\Spybot - Search & Destroy
2009-10-07 15:33 . 2009-10-09 11:01 -------- d-----w- c:\documents and settings\Lynn\Local Settings\Application Data\AskToolbar
2009-10-07 15:22 . 2009-10-07 15:22 -------- d-----w- c:\program files\Ask.com
2009-10-07 15:21 . 2009-09-18 18:08 1563008 ----a-w- c:\windows\WRSetup.dll
2009-10-07 15:21 . 2009-10-07 16:15 -------- d-----w- c:\documents and settings\Lynn\Application Data\Webroot
2009-10-07 15:21 . 2009-10-07 15:28 -------- d-----w- c:\documents and settings\All Users\Application Data\Webroot
2009-10-07 15:21 . 2009-10-07 15:21 -------- d-----w- c:\program files\Webroot
2009-10-07 12:28 . 2009-10-07 13:19 -------- d-----w- c:\program files\Free Window Registry Repair
2009-10-07 11:12 . 2008-12-11 12:38 159600 ----a-w- c:\windows\system32\drivers\pctgntdi.sys
2009-10-07 11:12 . 2009-04-03 15:18 130936 ----a-w- c:\windows\system32\drivers\PCTCore.sys
2009-10-07 11:12 . 2008-12-18 16:16 73840 ----a-w- c:\windows\system32\drivers\PCTAppEvent.sys
2009-10-07 11:12 . 2009-10-07 11:12 -------- d-----w- c:\program files\Common Files\PC Tools
2009-10-07 11:12 . 2008-12-10 15:36 64392 ----a-w- c:\windows\system32\drivers\pctplsg.sys
2009-10-07 11:11 . 2009-10-09 11:13 -------- d-----w- c:\program files\Spyware Doctor
2009-10-07 11:11 . 2009-10-07 11:11 -------- d-----w- c:\documents and settings\Lynn\Application Data\PC Tools
2009-10-07 11:11 . 2009-10-07 11:11 -------- d-----w- c:\documents and settings\All Users\Application Data\PC Tools
2009-10-06 13:35 . 2009-10-06 13:35 -------- d-----w- c:\documents and settings\Lynn\Application Data\AVG8
2009-10-06 09:44 . 2009-10-06 13:31 -------- d-----w- c:\documents and settings\Lynn\Application Data\0062386147
2009-10-05 13:32 . 2009-10-05 13:32 -------- d-sh--w- c:\documents and settings\LocalService\IETldCache
2009-10-05 13:04 . 2009-07-28 20:33 55656 ----a-w- c:\windows\system32\drivers\avgntflt.sys
2009-10-05 12:40 . 2009-10-05 12:40 -------- d--h--w- c:\windows\PIF
2009-09-23 18:15 . 2008-04-14 00:09 6144 ----a-w- c:\windows\system32\kbd106.dll
2009-09-23 18:15 . 2008-04-14 00:09 6144 ----a-w- c:\windows\system32\dllcache\kbd106.dll
2009-09-23 18:15 . 2001-08-17 18:55 6144 ----a-w- c:\windows\system32\kbd101b.dll
2009-09-23 18:15 . 2001-08-17 18:55 6144 ----a-w- c:\windows\system32\dllcache\kbd101b.dll
2009-09-18 17:42 . 2009-09-18 17:42 176752 ----a-w- c:\windows\system32\drivers\ssidrv.sys
2009-09-18 17:42 . 2009-09-18 17:42 29808 ----a-w- c:\windows\system32\drivers\ssfs0bbc.sys
2009-09-18 17:42 . 2009-09-18 17:42 23152 ----a-w- c:\windows\system32\drivers\sshrmd.sys

.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2009-10-13 11:09 . 2007-04-08 23:18 -------- d-----w- c:\program files\DellSupport
2009-10-12 10:27 . 2009-02-08 21:50 -------- d---a-w- c:\documents and settings\All Users\Application Data\TEMP
2009-10-07 17:24 . 2008-09-30 11:00 -------- d-----w- c:\documents and settings\LocalService\Application Data\SACore
2009-10-07 13:19 . 2009-02-10 01:48 -------- d-----w- c:\documents and settings\Lynn\Application Data\Azureus
2009-09-30 11:31 . 2006-04-29 15:41 33104 -c--a-w- c:\documents and settings\Lynn\Local Settings\Application Data\GDIPFONTCACHEV1.DAT
2009-09-28 17:13 . 2008-10-19 23:10 -------- d-----w- c:\program files\McAfee
2009-09-19 23:15 . 2007-03-28 21:35 -------- d--h--w- c:\documents and settings\Lynn\Application Data\Move Networks
2009-08-28 11:25 . 2009-08-28 11:24 -------- d-----w- c:\documents and settings\All Users\Application Data\{8CD7F5AF-ECFA-4793-BF40-D8F42DBFF906}
2009-08-28 11:25 . 2007-09-12 23:18 -------- d-----w- c:\program files\iTunes
2009-08-28 11:24 . 2006-04-29 21:08 -------- d-----w- c:\program files\iPod
2009-08-28 11:24 . 2007-07-20 14:07 -------- d-----w- c:\program files\Common Files\Apple
2009-08-28 11:22 . 2007-07-20 14:10 -------- d-----w- c:\program files\QuickTime
2009-08-06 23:24 . 2004-08-11 22:12 327896 ----a-w- c:\windows\system32\wucltui.dll
2009-08-06 23:24 . 2004-08-11 22:12 209632 ----a-w- c:\windows\system32\wuweb.dll
2009-08-06 23:24 . 2005-05-26 08:16 44768 ----a-w- c:\windows\system32\wups2.dll
2009-08-06 23:24 . 2004-08-11 22:12 35552 ----a-w- c:\windows\system32\wups.dll
2009-08-06 23:24 . 2004-08-11 22:12 53472 ------w- c:\windows\system32\wuauclt.exe
2009-08-06 23:24 . 2004-08-11 22:00 96480 ----a-w- c:\windows\system32\cdm.dll
2009-08-06 23:23 . 2004-08-11 22:12 575704 ----a-w- c:\windows\system32\wuapi.dll
2009-08-06 23:23 . 2004-08-11 22:12 1929952 ----a-w- c:\windows\system32\wuaueng.dll
2009-08-05 09:01 . 2004-08-11 22:00 204800 ----a-w- c:\windows\system32\mswebdvd.dll
2009-07-17 19:01 . 2004-08-11 22:00 58880 ----a-w- c:\windows\system32\atl.dll
2009-07-16 16:32 . 2008-10-19 23:11 120136 ----a-w- c:\windows\system32\drivers\Mpfp.sys
2006-04-29 15:52 . 2006-04-29 15:52 56 -csh--r- c:\windows\system32\B3A793A4C6.sys
2006-04-29 16:32 . 2006-04-29 15:48 88 -csh--r- c:\windows\system32\C6A493A7B3.sys
2006-04-29 16:32 . 2006-04-29 01:47 6580 -csha-w- c:\windows\system32\KGyGaAvL.sys
.

((((((((((((((((((((((((((((( SnapShot@2009-10-12_10.54.26 )))))))))))))))))))))))))))))))))))))))))
.
+ 2006-04-24 04:38 . 2005-12-14 04:44 98304 c:\windows\system32\igfxtray.exe
+ 2006-04-24 04:38 . 2005-12-14 04:41 77824 c:\windows\system32\hkcmd.exe
+ 2009-10-13 11:14 . 2008-04-14 00:12 50176 c:\windows\system32\dllcache\proquota.exe
+ 2009-02-09 01:46 . 2009-10-13 11:16 32768 c:\windows\system32\config\systemprofile\Local Settings\Temporary Internet Files\Content.IE5\index.dat
- 2009-02-09 01:46 . 2009-10-12 10:53 32768 c:\windows\system32\config\systemprofile\Local Settings\Temporary Internet Files\Content.IE5\index.dat
- 2009-02-09 01:46 . 2009-10-12 10:53 16384 c:\windows\system32\config\systemprofile\Local Settings\History\History.IE5\index.dat
+ 2009-02-09 01:46 . 2009-10-13 11:16 16384 c:\windows\system32\config\systemprofile\Local Settings\History\History.IE5\index.dat
+ 2009-02-09 01:46 . 2009-10-13 11:16 32768 c:\windows\system32\config\systemprofile\Cookies\index.dat
- 2009-02-09 01:46 . 2009-10-12 10:53 32768 c:\windows\system32\config\systemprofile\Cookies\index.dat
+ 2006-04-24 04:38 . 2005-12-14 04:45 118784 c:\windows\system32\igfxpers.exe
+ 2006-04-24 05:07 . 2004-12-06 06:05 127035 c:\windows\system32\dla\tfswctrl.exe
+ 2006-04-24 04:38 . 2005-12-19 20:08 1347584 c:\windows\system32\WLTRAY.exe
.
((((((((((((((((((((((((((((((((((((((((((((( AWF ))))))))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2006-09-10 02:37 . 2006-09-10 02:37 180269 c:\program files\Common Files\Real\Update_OB\bak\realsched.exe
2008-10-18 19:11 . 2008-10-18 19:11 185872 c:\program files\Common Files\Real\Update_OB\realsched.exe

2007-09-07 20:55 . 2007-09-07 20:55 267064 c:\program files\iTunes\bak\iTunesHelper.exe
2009-07-13 18:03 . 2009-07-13 18:03 292128 c:\program files\iTunes\iTunesHelper.exe

2004-08-11 22:11 . 2004-10-13 16:24 1694208 c:\program files\Messenger\bak\msmsgs.exe
2008-08-15 16:00 . 2008-04-14 00:12 1695232 c:\program files\Messenger\msmsgs.exe

2007-06-29 10:24 . 2007-06-29 10:24 286720 c:\program files\QuickTime\bak\qttask.exe
2009-05-26 21:18 . 2009-05-26 21:18 413696 c:\program files\QuickTime\QTTask.exe

.
((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4

[HKEY_LOCAL_MACHINE\~\Browser Helper Objects\{D4027C7F-154A-4066-A1AD-4243D8127440}]
2009-02-09 19:06 764296 ----a-w- c:\program files\Ask.com\GenericAskToolbar.dll

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Toolbar]
"{D4027C7F-154A-4066-A1AD-4243D8127440}"= "c:\program files\Ask.com\GenericAskToolbar.dll" [2009-02-09 764296]

[HKEY_CLASSES_ROOT\clsid\{d4027c7f-154a-4066-a1ad-4243d8127440}]
[HKEY_CLASSES_ROOT\GenericAskToolbar.ToolbarWnd.1]
[HKEY_CLASSES_ROOT\TypeLib\{2996F0E7-292B-4CAE-893F-47B8B1C05B56}]
[HKEY_CLASSES_ROOT\GenericAskToolbar.ToolbarWnd]

[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Toolbar\Webbrowser]
"{D4027C7F-154A-4066-A1AD-4243D8127440}"= "c:\program files\Ask.com\GenericAskToolbar.dll" [2009-02-09 764296]

[HKEY_CLASSES_ROOT\clsid\{d4027c7f-154a-4066-a1ad-4243d8127440}]
[HKEY_CLASSES_ROOT\GenericAskToolbar.ToolbarWnd.1]
[HKEY_CLASSES_ROOT\TypeLib\{2996F0E7-292B-4CAE-893F-47B8B1C05B56}]
[HKEY_CLASSES_ROOT\GenericAskToolbar.ToolbarWnd]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"mcagent_exe"="c:\program files\McAfee.com\Agent\mcagent.exe" [2009-07-10 645328]
"Adobe Reader Speed Launcher"="c:\program files\Adobe\Reader 8.0\Reader\Reader_sl.exe" [2007-10-11 39792]
"TkBellExe"="c:\program files\Common Files\Real\Update_OB\realsched.exe" [2008-10-18 185872]
"QuickTime Task"="c:\program files\QuickTime\QTTask.exe" [2009-05-26 413696]
"iTunesHelper"="c:\program files\iTunes\iTunesHelper.exe" [2009-07-13 292128]
"IMJPMIG8.1"="c:\windows\IME\imjp8_1\IMJPMIG.EXE" [2004-08-04 208952]
"IMEKRMIG6.1"="c:\windows\ime\imkr6_1\IMEKRMIG.EXE" [2004-08-04 44032]
"MSPY2002"="c:\windows\system32\IME\PINTLGNT\ImScInst.exe" [2004-08-04 59392]
"PHIME2002ASync"="c:\windows\system32\IME\TINTLGNT\TINTSETP.EXE" [2004-08-04 455168]
"PHIME2002A"="c:\windows\system32\IME\TINTLGNT\TINTSETP.EXE" [2004-08-04 455168]
"SpySweeper"="c:\program files\Webroot\WebrootSecurity\SpySweeperUI.exe" [2009-09-18 6515784]
"SigmatelSysTrayApp"="stsystra.exe" - c:\windows\stsystra.exe [2006-03-24 282624]

[HKEY_LOCAL_MACHINE\system\currentcontrolset\control\session manager]
BootExecute REG_MULTI_SZ \0SsiEfr.exe\0SsiEfr.exe\0SsiEfr.exe\0SsiEfr.exe\0SsiEfr.exe\0SsiEfr.exe\0SsiEfr.exe\0SsiEfr.exe\0SsiEfr.exe\0SsiEfr.exe\0SsiEfr.exe\0SsiEfr.exe\0SsiEfr.exe\0SsiEfr.exe\0SsiEfr.exe\0SsiEfr.exe\0SsiEfr.exe

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\mcmscsvc]
@=""

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\MCODS]
@=""

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\sdauxservice]
@=""

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\sdcoreservice]
@=""

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\WebrootSpySweeperService]
@="Service"

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\WRConsumerService]
@="Service"

[HKEY_LOCAL_MACHINE\software\microsoft\security center]
"UpdatesDisableNotify"=dword:00000001

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\KasperskyAntiVirus]
"DisableMonitoring"=dword:00000001

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\McAfeeAntiVirus]
"DisableMonitoring"=dword:00000001

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\McAfeeFirewall]
"DisableMonitoring"=dword:00000001

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]
"%windir%\\system32\\sessmgr.exe"=
"%windir%\\Network Diagnostic\\xpnetdiag.exe"=
"c:\\Program Files\\Bonjour\\mDNSResponder.exe"=
"c:\\Program Files\\Vuze\\Azureus.exe"=
"c:\\Program Files\\Common Files\\AOL\\Loader\\aolload.exe"=
"c:\\Program Files\\McAfee\\VirusScan\\mcvsmap.exe"=
"c:\\Program Files\\iTunes\\iTunes.exe"=
"c:\\Program Files\\Common Files\\McAfee\\MNA\\McNASvc.exe"=
"c:\\Program Files\\McAfee\\SiteAdvisor\\McSACore.exe"=
"c:\\Program Files\\McAfee\\VirusScan\\mcsysmon.exe"=
"c:\\Program Files\\iPod\\bin\\iPodService.exe"=

R0 PCTCore;PCTools KDS;c:\windows\system32\drivers\PCTCore.sys [10/7/2009 7:12 AM 130936]
R0 ssfs0bbc;ssfs0bbc;c:\windows\system32\drivers\ssfs0bbc.sys [9/18/2009 1:42 PM 29808]
R2 McAfee SiteAdvisor Service;McAfee SiteAdvisor Service;c:\program files\McAfee\SiteAdvisor\McSACore.exe [10/19/2008 7:15 PM 210216]
R2 Viewpoint Manager Service;Viewpoint Manager Service;c:\program files\Viewpoint\Common\ViewpointService.exe [2/16/2007 10:15 AM 24652]
R2 WRConsumerService;Webroot Client Service;c:\program files\Webroot\WebrootSecurity\WRConsumerService.exe [10/7/2009 11:22 AM 1201640]
S3 sdAuxService;PC Tools Auxiliary Service;c:\program files\Spyware Doctor\pctsAuxs.exe [10/7/2009 7:11 AM 348752]

[HKEY_LOCAL_MACHINE\software\microsoft\active setup\installed components\{A509B1FF-37FF-4bFF-8CFF-4F3A747040FF}]
c:\windows\system32\rundll32.exe c:\windows\system32\advpack.dll,LaunchINFSectionEx c:\program files\Internet Explorer\clrtour.inf,DefaultInstall.ResetTour,,12
.
Contents of the 'Scheduled Tasks' folder

2009-09-12 c:\windows\Tasks\AppleSoftwareUpdate.job
- c:\program files\Apple Software Update\SoftwareUpdate.exe [2007-08-29 16:34]

2008-10-19 c:\windows\Tasks\McDefragTask.job
- c:\progra~1\mcafee\mqc\QcConsol.exe [2008-10-19 01:26]

2008-10-19 c:\windows\Tasks\McQcTask.job
- c:\progra~1\mcafee\mqc\QcConsol.exe [2008-10-19 01:26]

2009-10-13 c:\windows\Tasks\Scheduled Update for Ask Toolbar.job
- c:\program files\Ask.com\UpdateTask.exe [2009-02-09 19:06]
.
.
------- Supplementary Scan -------
.
FF - ProfilePath - c:\documents and settings\Lynn\Application Data\Mozilla\Firefox\Profiles\x7hk6ffe.default\
FF - prefs.js: browser.search.selectedEngine - Ask.com
FF - prefs.js: browser.startup.homepage - hxxp://www.msn.com
FF - prefs.js: keyword.URL - hxxp://supertoolbar.ask.com/redirect?cl ... e=en_US&q=
FF - component: c:\program files\McAfee\SiteAdvisor\components\McFFPlg.dll
FF - plugin: c:\documents and settings\Lynn\Application Data\Move Networks\plugins\npqmp071503000010.dll
FF - plugin: c:\program files\Viewpoint\Viewpoint Experience Technology\npViewpoint.dll
FF - HiddenExtension: XUL Cache: {A20F347F-DB65-4E5F-878A-EE08ACAE5584} - c:\documents and settings\Lynn\Local Settings\Application Data\{A20F347F-DB65-4E5F-878A-EE08ACAE5584}
FF - HiddenExtension: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\Microsoft.NET\Framework\v3.5\Windows Presentation Foundation\DotNetAssistantExtension\

---- FIREFOX POLICIES ----
FF - user.js: dom.disable_open_during_load - true // Popupblocker control handled by McAfee Privacy Service
.

**************************************************************************

catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2009-10-13 07:17
Windows 5.1.2600 Service Pack 3 NTFS

scanning hidden processes ...

scanning hidden autostart entries ...

scanning hidden files ...

scan completed successfully
hidden files: 0

**************************************************************************
.
--------------------- DLLs Loaded Under Running Processes ---------------------

- - - - - - - > 'explorer.exe'(3532)
c:\windows\system32\WININET.dll
c:\program files\McAfee\SiteAdvisor\saHook.dll
c:\windows\system32\ieframe.dll
c:\windows\system32\webcheck.dll
c:\windows\system32\WPDShServiceObj.dll
c:\windows\system32\PortableDeviceTypes.dll
c:\windows\system32\PortableDeviceApi.dll
.
------------------------ Other Running Processes ------------------------
.
c:\windows\system32\BCMWLTRY.EXE
c:\program files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
c:\program files\Bonjour\mDNSResponder.exe
c:\progra~1\McAfee\MSC\mcmscsvc.exe
c:\progra~1\COMMON~1\McAfee\MNA\McNASvc.exe
c:\progra~1\COMMON~1\McAfee\McProxy\McProxy.exe
c:\progra~1\McAfee\VIRUSS~1\Mcshield.exe
c:\program files\McAfee\MPF\MpfSrv.exe
c:\program files\Dell\NicConfigSvc\NicConfigSvc.exe
c:\program files\Webroot\WebrootSecurity\SpySweeper.exe
c:\program files\Yahoo!\SoftwareUpdate\YahooAUService.exe
c:\program files\iPod\bin\iPodService.exe
c:\program files\Viewpoint\Viewpoint Manager\ViewMgr.exe
.
**************************************************************************
.
Completion time: 2009-10-13 7:22 - machine was rebooted
ComboFix-quarantined-files.txt 2009-10-13 11:21
ComboFix2.txt 2009-10-12 10:59

Pre-Run: 61,163,438,080 bytes free
Post-Run: 61,125,062,656 bytes free

250 --- E O F --- 2009-09-26 10:35



2. Malwarebytes' Anti-Malware Log
Quick Scan Log
Malwarebytes' Anti-Malware 1.41
Database version: 2953
Windows 5.1.2600 Service Pack 3

10/13/2009 7:29:55 AM
mbam-log-2009-10-13 (07-29-55).txt

Scan type: Quick Scan
Objects scanned: 113060
Time elapsed: 4 minute(s), 6 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 1
Folders Infected: 1
Files Infected: 2

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\UpdatesDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.

Folders Infected:
C:\Documents and Settings\Lynn\Application Data\0062386147 (Rogue.SecurityTool) -> Quarantined and deleted successfully.

Files Infected:
C:\Documents and Settings\Lynn\Application Data\0062386147\0062386147.bat (Rogue.SecurityTool) -> Quarantined and deleted successfully.
C:\Documents and Settings\Lynn\Application Data\0062386147\0062386147.cfg (Rogue.SecurityTool) -> Quarantined and deleted successfully.


Full Scan Log
Malwarebytes' Anti-Malware 1.41
Database version: 2953
Windows 5.1.2600 Service Pack 3

10/14/2009 8:35:51 AM
mbam-log-2009-10-14 (08-35-51).txt

Scan type: Full Scan (C:\|D:\|)
Objects scanned: 186516
Time elapsed: 46 minute(s), 54 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)




3. HijackThis log
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 8:36:32 AM, on 10/14/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\Program Files\Webroot\WebrootSecurity\WRConsumerService.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\WLTRYSVC.EXE
C:\WINDOWS\System32\bcmwltry.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\McAfee\SiteAdvisor\McSACore.exe
C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
c:\PROGRA~1\COMMON~1\mcafee\mna\mcnasvc.exe
c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
C:\Program Files\McAfee\MPF\MPFSrv.exe
C:\Program Files\Dell\NICCONFIGSVC\NICCONFIGSVC.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Viewpoint\Common\ViewpointService.exe
C:\Program Files\Webroot\WebrootSecurity\SpySweeper.exe
C:\Program Files\Yahoo!\SoftwareUpdate\YahooAUService.exe
c:\PROGRA~1\mcafee.com\agent\mcagent.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\stsystra.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Webroot\WebrootSecurity\SpySweeperUI.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\WINDOWS\system32\ctfmon.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
C:\WINDOWS\system32\NOTEPAD.EXE
C:\Documents and Settings\All Users\Desktop\Logs\HIJACKTHIS\HIJACKTHIS V2.0.2.EXE

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll
O2 - BHO: scriptproxy - {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - C:\Program Files\McAfee\VirusScan\scriptsn.dll
O2 - BHO: McAfee SiteAdvisor BHO - {B164E929-A1B6-4A06-B104-2CD0E90A88FF} - c:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dll
O2 - BHO: Ask.com Toolbar BHO - {D4027C7F-154A-4066-A1AD-4243D8127440} - C:\Program Files\Ask.com\GenericAskToolbar.dll
O3 - Toolbar: McAfee SiteAdvisor Toolbar - {0EBBBE48-BAD4-4B4C-8E5A-516ABECAE064} - c:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dll
O3 - Toolbar: Ask.com Toolbar - {D4027C7F-154A-4066-A1AD-4243D8127440} - C:\Program Files\Ask.com\GenericAskToolbar.dll
O4 - HKLM\..\Run: [SigmatelSysTrayApp] "stsystra.exe"
O4 - HKLM\..\Run: [mcagent_exe] "C:\Program Files\McAfee.com\Agent\mcagent.exe" /runkey
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [IMJPMIG8.1] "C:\WINDOWS\IME\imjp8_1\IMJPMIG.EXE" /Spoil /RemAdvDef /Migration32
O4 - HKLM\..\Run: [IMEKRMIG6.1] "C:\WINDOWS\ime\imkr6_1\IMEKRMIG.EXE"
O4 - HKLM\..\Run: [MSPY2002] "C:\WINDOWS\system32\IME\PINTLGNT\ImScInst.exe" /SYNC
O4 - HKLM\..\Run: [PHIME2002ASync] "C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE" /SYNC
O4 - HKLM\..\Run: [PHIME2002A] "C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE" /IMEName
O4 - HKLM\..\Run: [Malwarebytes Anti-Malware (reboot)] "C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe" /runcleanupscript
O4 - HKLM\..\Run: [SpySweeper] "C:\Program Files\Webroot\WebrootSecurity\SpySweeperUI.exe" /startintray
O4 - HKCU\..\Run: [ctfmon.exe] "C:\WINDOWS\system32\ctfmon.exe"
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O18 - Protocol: sacore - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dll
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: DSBrokerService - Unknown owner - C:\Program Files\DellSupport\brkrsvc.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1150\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: McAfee SiteAdvisor Service - Unknown owner - C:\Program Files\McAfee\SiteAdvisor\McSACore.exe
O23 - Service: McAfee Services (mcmscsvc) - McAfee, Inc. - C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
O23 - Service: McAfee Network Agent (McNASvc) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\mna\mcnasvc.exe
O23 - Service: McAfee Scanner (McODS) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcods.exe
O23 - Service: McAfee Proxy Service (McProxy) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
O23 - Service: McAfee Real-time Scanner (McShield) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
O23 - Service: McAfee SystemGuards (McSysmon) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
O23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee, Inc. - C:\Program Files\McAfee\MPF\MPFSrv.exe
O23 - Service: NICCONFIGSVC - Dell Inc. - C:\Program Files\Dell\NICCONFIGSVC\NICCONFIGSVC.exe
O23 - Service: Viewpoint Manager Service - Viewpoint Corporation - C:\Program Files\Viewpoint\Common\ViewpointService.exe
O23 - Service: Webroot Spy Sweeper Engine (WebrootSpySweeperService) - Webroot Software, Inc. (http://www.webroot.com) - C:\Program Files\Webroot\WebrootSecurity\SpySweeper.exe
O23 - Service: Dell Wireless WLAN Tray Service (wltrysvc) - Unknown owner - C:\WINDOWS\System32\WLTRYSVC.EXE
O23 - Service: Webroot Client Service (WRConsumerService) - Webroot Software, Inc. - C:\Program Files\Webroot\WebrootSecurity\WRConsumerService.exe
O23 - Service: Yahoo! Updater (YahooAUService) - Yahoo! Inc. - C:\Program Files\Yahoo!\SoftwareUpdate\YahooAUService.exe

--
End of file - 7831 bytes
peku006 MRU Emeritus
October 15, 2009, 5:53 AM UTC
Hi JayCee82

1 - Remove bad HijackThis entries
  • Run HijackThis
  • Click on the Scan button
  • Put a check beside all of the items listed below (if present):

      R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
      R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
      O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)

  • Close all open windows and browsers/email, etc...
  • Click on the "Fix Checked" button
  • When completed, close the application.


2 - Clean temp files

    Download and Run ATF Cleaner
    Download ATF (Atribune Temp File) Cleaner© by Atribune to your desktop.Double-click ATF Cleaner.exe to open it.

    Under Main choose:
      Windows Temp
      Current User Temp
      All Users Temp
      Temporary Internet Files
      Prefetch
      Java Cache
      *The other boxes are optional*
      Then click the Empty Selected button.

    if you use Firefox:
      Click Firefox at the top and choose: Select All
      Click the Empty Selected button.
      NOTE: If you would like to keep your saved passwords, please click NO at the prompt.

    if you use Opera:
      Click Opera at the top and choose: Select All
      Click the Empty Selected button.
      NOTE: If you would like to keep your saved passwords, please click NO at the prompt.


    Click Exit on the Main menu to close the program


3 - Kaspersky Online Scan

  • Please go to Kaspersky website and perform an online antivirus scan.
  • Read through the requirements and privacy statement and click on Accept button.
  • It will start downloading and installing the scanner and virus definitions. You will be prompted to install an application from Kaspersky. Click Run.
  • When the downloads have finished, click on Settings.
  • Make sure these boxes are checked (ticked). If they are not, please tick them and click on the Save button:
    • Spyware, Adware, Dialers, and other potentially dangerous programs
    • Archives
  • Click on My Computer under Scan.
  • Once the scan is complete, it will display the results. Click on View Scan Report.
  • You will see a list of infected items there. Click on Save Report As....
  • Save this report to a convenient place. Change the Files of type to Text file (.txt) before clicking on the Save button.
  • Please post this log in your next reply along with a fresh HijackThis log.


4 - Run Hijackthis
Click on the Do a system scan and save a logfile button. It will scan and the log should open in notepad

5 - Status Check
Please reply with

1. the Kaspersky online scanner report
2. a fresh HijackThis log
How's the computer running now? Any problems?

Thanks peku006
JayCee82
October 15, 2009, 4:05 PM UTC
1. Kaspersky online scanner report
--------------------------------------------------------------------------------
KASPERSKY ONLINE SCANNER 7.0: scan report
Thursday, October 15, 2009
Operating system: Microsoft Windows XP Professional Service Pack 3 (build 2600)
Kaspersky Online Scanner version: 7.0.26.13
Last database update: Thursday, October 15, 2009 14:27:39
Records in database: 2998195
--------------------------------------------------------------------------------

Scan settings:
scan using the following database: extended
Scan archives: yes
Scan e-mail databases: no

Scan area - My Computer:
C:\
D:\

Scan statistics:
Objects scanned: 67046
Threats found: 0
Infected objects found: 0
Suspicious objects found: 0
Scan duration: 02:12:38

No threats found. Scanned area is clean.

Selected area has been scanned.


2. HijackThis log
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 11:58:47 AM, on 10/15/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\Program Files\Webroot\WebrootSecurity\WRConsumerService.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\WLTRYSVC.EXE
C:\WINDOWS\System32\bcmwltry.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\McAfee\SiteAdvisor\McSACore.exe
C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
C:\WINDOWS\Explorer.EXE
c:\PROGRA~1\COMMON~1\mcafee\mna\mcnasvc.exe
c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
C:\Program Files\McAfee\MPF\MPFSrv.exe
C:\Program Files\Dell\NICCONFIGSVC\NICCONFIGSVC.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Viewpoint\Common\ViewpointService.exe
C:\Program Files\Webroot\WebrootSecurity\SpySweeper.exe
C:\WINDOWS\stsystra.exe
C:\Program Files\McAfee.com\Agent\mcagent.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Yahoo!\SoftwareUpdate\YahooAUService.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\WINDOWS\system32\wscntfy.exe
C:\Documents and Settings\All Users\Desktop\Logs\HIJACKTHIS\HIJACKTHIS V2.0.2.EXE

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll
O2 - BHO: scriptproxy - {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - C:\Program Files\McAfee\VirusScan\scriptsn.dll
O2 - BHO: McAfee SiteAdvisor BHO - {B164E929-A1B6-4A06-B104-2CD0E90A88FF} - c:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dll
O2 - BHO: Ask.com Toolbar BHO - {D4027C7F-154A-4066-A1AD-4243D8127440} - C:\Program Files\Ask.com\GenericAskToolbar.dll (file missing)
O3 - Toolbar: McAfee SiteAdvisor Toolbar - {0EBBBE48-BAD4-4B4C-8E5A-516ABECAE064} - c:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dll
O3 - Toolbar: Ask.com Toolbar - {D4027C7F-154A-4066-A1AD-4243D8127440} - C:\Program Files\Ask.com\GenericAskToolbar.dll (file missing)
O4 - HKLM\..\Run: [SigmatelSysTrayApp] "stsystra.exe"
O4 - HKLM\..\Run: [mcagent_exe] "C:\Program Files\McAfee.com\Agent\mcagent.exe" /runkey
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [IMJPMIG8.1] "C:\WINDOWS\IME\imjp8_1\IMJPMIG.EXE" /Spoil /RemAdvDef /Migration32
O4 - HKLM\..\Run: [IMEKRMIG6.1] "C:\WINDOWS\ime\imkr6_1\IMEKRMIG.EXE"
O4 - HKLM\..\Run: [MSPY2002] "C:\WINDOWS\system32\IME\PINTLGNT\ImScInst.exe" /SYNC
O4 - HKLM\..\Run: [PHIME2002ASync] "C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE" /SYNC
O4 - HKLM\..\Run: [PHIME2002A] "C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE" /IMEName
O4 - HKLM\..\Run: [Malwarebytes Anti-Malware (reboot)] "C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe" /runcleanupscript
O4 - HKLM\..\Run: [SpySweeper] "C:\Program Files\Webroot\WebrootSecurity\SpySweeperUI.exe" /startintray
O4 - HKCU\..\Run: [ctfmon.exe] "C:\WINDOWS\system32\ctfmon.exe"
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O18 - Protocol: sacore - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dll
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: DSBrokerService - Unknown owner - C:\Program Files\DellSupport\brkrsvc.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1150\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: McAfee SiteAdvisor Service - Unknown owner - C:\Program Files\McAfee\SiteAdvisor\McSACore.exe
O23 - Service: McAfee Services (mcmscsvc) - McAfee, Inc. - C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
O23 - Service: McAfee Network Agent (McNASvc) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\mna\mcnasvc.exe
O23 - Service: McAfee Scanner (McODS) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcods.exe
O23 - Service: McAfee Proxy Service (McProxy) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
O23 - Service: McAfee Real-time Scanner (McShield) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
O23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee, Inc. - C:\Program Files\McAfee\MPF\MPFSrv.exe
O23 - Service: NICCONFIGSVC - Dell Inc. - C:\Program Files\Dell\NICCONFIGSVC\NICCONFIGSVC.exe
O23 - Service: Viewpoint Manager Service - Viewpoint Corporation - C:\Program Files\Viewpoint\Common\ViewpointService.exe
O23 - Service: Webroot Spy Sweeper Engine (WebrootSpySweeperService) - Webroot Software, Inc. (http://www.webroot.com) - C:\Program Files\Webroot\WebrootSecurity\SpySweeper.exe
O23 - Service: Dell Wireless WLAN Tray Service (wltrysvc) - Unknown owner - C:\WINDOWS\System32\WLTRYSVC.EXE
O23 - Service: Webroot Client Service (WRConsumerService) - Webroot Software, Inc. - C:\Program Files\Webroot\WebrootSecurity\WRConsumerService.exe
O23 - Service: Yahoo! Updater (YahooAUService) - Yahoo! Inc. - C:\Program Files\Yahoo!\SoftwareUpdate\YahooAUService.exe

--
End of file - 7532 bytes



I have not been getting any kinds of error messages anymore. My computer seems to be running normally now.
peku006 MRU Emeritus
October 16, 2009, 12:23 PM UTC
Hi JayCee82

  • Run HijackThis
  • Click on the Scan button
  • Put a check beside all of the items listed below (if present):

      O2 - BHO: Ask.com Toolbar BHO - {D4027C7F-154A-4066-A1AD-4243D8127440} - C:\Program Files\Ask.com\GenericAskToolbar.dll (file missing)
      O3 - Toolbar: Ask.com Toolbar - {D4027C7F-154A-4066-A1AD-4243D8127440} - C:\Program Files\Ask.com\GenericAskToolbar.dll (file missing)

  • Close all open windows and browsers/email, etc...
  • Click on the "Fix Checked" button
  • When completed, close the application.


Your log now appears to be clean. Congratulations!

Please take the time to tell us what you would like to be done about the people who are behind all the problems you have had. We can only get something done about this if the people that we help, like you, are prepared to complain. We have a dedicated forum for collecting these complaints Malware Complaints. You need to be registered to post as, unfortunately, we were hit with too many spam posts to allow guest posting to continue. Just find your country room and register your complaint.

    Delete ComboFix and Clean Up
    Click Start > Run > type combofix /u > OK (Note the space between combofix and /u)

    Please advise if this step is missed for any reason as it performs some important actions.

    General Security and Computer Health
    Below are some steps to follow in order to dramatically lower the chances of reinfection. You may have already implemented some of the steps below, however you should follow any steps that you have not already implemented.

    • Clear Infected System Restore Points
      • Turn System Restore off
      • On the Desktop, right click on the My Computer icon.
      • Click Properties.
      • Click the System Restore tab.
      • Check Turn off System Restore.
      • Click Apply, and then click OK.
        Restart your computer
      • Turn System Restore on
      • On the Desktop, right click on the My Computer icon.
      • Click Properties.
      • Click the System Restore tab.
      • Uncheck *Turn off System Restore*.
      • Click Apply, and then click OK.
      Note: only do this once,and not on a regular basis
    • Set correct settings for files
      • Click Start > My Computer > Tools menu (at top of page) > Folder Options > View tab.
      • Under Hidden files and folders if necessary select Do not show hidden files and folders.
      • If unchecked please check Hide protected operating system files (Recommended)
      • If necessary check Display content of system folders
      • If necessary Uncheck Hide file extensions for known file types.
      • Click OK

    • Make sure that you keep your antivirus updated
      New viruses come out every minute, so it is essential that you have the latest signatures for your antivirus program to provide you with the best possible protection from malicious software.
      NOTE: You should only have one antivirus installed at a time. Having more than one antivirus program installed at once is likely to cause conflicts and may well decrease your overall protection as well as impairing the performance of your PC.
    • Security Updates for Windows, Internet Explorer & Microsoft Office
      Whenever a security problem in its software is found, Microsoft will usually create a patch so that after the patch is installed, attackers can't use the vulnerability to install malicious software on your PC. Keeping up with these patches will help to prevent malicious software being installed on your PC. Ensure you are registered for Windows updates via Start > right-click on My Computer > Properties > Automatic Updates tab or visit the Microsoft Update site on a regular basis.
      NOTE: The update process uses ActiveX, so you will need to use internet explorer for it and allow the ActiveX control to install.
    • Update Non-Microsoft Programs
      Microsoft isn't the only company whose products can contain security vulnerabilities. To check whether other programs running on your PC are in need of an update, you can use the Secunia Software Inspector or F-secure Health Check. I suggest that you run one of them at least once a month.


    Recommended Programs

    I would recommend the download and installation of some or all of the following programs (if not already present), and the updating of them on a regular basis.

    • WinPatrol
      As a robust security monitor, WinPatrol will alert you to hijackings, malware attacks and critical changes made to your computer without your permission. WinPatrol takes snapshot of your critical system resources and alerts you to any changes that may occur without your knowledge. For more information, please visit HERE.
    • SpywareBlaster
      SpywareBlaster sets killbits in the registry to prevent known malicious ActiveX controls from installing on your computer. If you don't know what ActiveX controls are, see HERE. You can download SpywareBlaster from HERE.
    • Malwarebytes' Anti-Malware
      Malwarebytes' Anti-Malware is an anti-malware application that can thoroughly remove even the most advanced malware. It includes a number of features, including a built in protection monitor that blocks malicious processes before they even start.You can download Malwarebytes' Anti-Malware from HERE. Here are two tutorials: Malwarebytes' Anti-Malware Setup Guide and Malwarebytes' Anti-Malware Scanning Guide.
    • Hosts File
      For added protection you may also like to add a host file. A simple explanation of what a Hosts file does is HERE and for more information regarding host files read HERE.
    • Use an alternative Internet Browser
      Many of the exploits are directed to users of Internet Explorer. Try using a different browser instead: Firefox or Opera


Here is a great article by miekiemoes How to prevent Malware.

Finally I am trying to make one point very clear. It is ABSOLUTELY ESSENTIAL to keep all of your security programs up to date.

I'd be grateful if you could reply to this post so that I know you have read it and, if you've no other questions, the thread can be closed.

Happy surfing and stay clean!
JayCee82
October 17, 2009, 12:38 PM UTC
I have done all the steps you have given and downloaded and installed the programs you suggested. My computer seems to be running fine now. Thank you so much for your help.
markkhunt Admin/Teacher Emeritus
October 18, 2009, 12:30 AM UTC
Since this issue appears resolved,