"Facebook" virus blocking virus scan sites

My wife clicked on a link supposedly sent by a Facebook friend to see a video. It turned out to be a virus. This virus is not detected by our installed McAfee virus scan nor will it allow the computer to visit virus scan sites such as TrendMicro, etc. Also, either I'm not doing it correctly or it is blocking me from getting to a site that will allow me to get the program to run the HijackThis program and generate a report. Any help on how I might be able to fix this is very much appreciated.

We understand that you are having difficulty downloading and/or running certain programs, including HijackThis. However, in order for us to help you it is necessary that you provide us with a HijackThis log, and it is possible you may be able to trick the malware into letting you do this. First, download HijackThis to a clean computer, then rename it from HijackThis.exe to any other name you want, using an .exe extension, for example... YourLastName.exe. Once you have done that, burn it to a CD (preferable to using a flash drive that may easily become infected) then transfer the renamed file to the infected computer and run a scan, then start a new topic and include your HijackThis log.

Please follow the guideline at the link below to start a new topic and post your HijackThis log. If you are unable to create and post a HijackThis log, then your only option may be to reformat your computer and reinstall the operating system.

This topic is now closed. Please start a new topic by following the HijackThis Guideline posted here, just be certain to rename HijackThis: >Guideline for posting your HijackThis log<