Need help, please

The computer that my kids use is really messed up. It obviously has some terrible malware on it, but I don’t know what it is or how to get it off. None of the icons on the desktop work and the hard drive shows that it’s full even though we tried deleting files off of it to make space.

Any help you can offer would be greatly appreciated.

Thanks,
Terri

The HijackThis log:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 8:30:21 AM, on 2/5/2010
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16945)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\wltrysvc.exe
C:\WINDOWS\System32\bcmwltry.exe
c:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
c:\Program Files\Norton Internet Security\ISSVC.exe
c:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
c:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
c:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Cisco Systems\VPN Client\cvpnd.exe
C:\WINDOWS\eHome\ehRecvr.exe
C:\WINDOWS\eHome\ehSched.exe
C:\Program Files\Common Files\Intuit\Update Service\IntuitUpdateService.exe
C:\WINDOWS\ehome\ehtray.exe
C:\Program Files\Hewlett-Packard\HP Boot Optimizer\HPBootOp.exe
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\Program Files\safe-share\SafeShare.exe
C:\Program Files\Java\jre1.5.0_04\bin\jusched.exe
C:\Program Files\BroadJump\Client Foundation\CFD.exe
C:\PROGRA~1\SBCSEL~1\SMARTB~1\MotiveSB.exe
C:\HP\KBD\KBD.EXE
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\WINDOWS\system32\wltray.exe
C:\Program Files\Yahoo!\Search Protection\SearchProtection.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Common Files\TiVo Shared\Transfer\TiVoTransfer.exe
C:\Program Files\TiVo\Desktop\TiVoNotify.exe
C:\Program Files\PersonalSec\psecurity.exe
c:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Program Files\Dynex Enhanced G Desktop Card Adapter\DynexWCUI.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Sony Corporation\Picture Package\Picture Package Menu\SonyTray.exe
C:\Program Files\Sony Corporation\Picture Package\Picture Package Applications\Residence.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\RioMSC.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Common Files\TiVo Shared\Beacon\TiVoBeacon.exe
C:\Program Files\Yahoo!\SoftwareUpdate\YahooAUService.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\system32\dllhost.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TYPE= ... pf=desktop
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://ie.redirect.hp.com/svs/rdr?TYPE= ... pf=desktop
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapps.yahoo.com/customi ... ch/ie.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://red.clientapps.yahoo.com/customi ... .yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://red.clientapps.yahoo.com/customi ... .yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapps.yahoo.com/customi ... ch/ie.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://red.clientapps.yahoo.com/customi ... .yahoo.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://red.clientapps.yahoo.com/customi ... .yahoo.com
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: &Yahoo! Toolbar Helper - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: &Security Update - {35A5B43B-CB8A-49CA-A9F4-D3B308D2E3CC} - C:\WINDOWS\system32\win32extension.dll
O2 - BHO: Yahoo! IE Services Button - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\PROGRA~1\Yahoo!\Common\yiesrvc.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar3.dll
O2 - BHO: CNavExtBho Class - {BDF3E430-B101-42AD-A544-FADC6B084872} - c:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O2 - BHO: SingleInstance Class - {FDAD4DA1-61A2-4FD8-9C17-86F7AC245081} - C:\Program Files\Yahoo!\Companion\Installs\cpn\YTSingleInstance.dll
O3 - Toolbar: HP view - {B2847E28-5D7D-4DEB-8B67-05D28BCF79F5} - c:\Program Files\HP\Digital Imaging\bin\HPDTLK02.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - c:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar3.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O4 - HKLM\..\Run: [ehTray] C:\WINDOWS\ehome\ehtray.exe
O4 - HKLM\..\Run: [ccApp] "c:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [URLLSTCK.exe] c:\Program Files\Norton Internet Security\UrlLstCk.exe
O4 - HKLM\..\Run: [HPBootOp] "C:\Program Files\Hewlett-Packard\HP Boot Optimizer\HPBootOp.exe" /run
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [_SetRes] c:\hp\bin\cloaker c:\hp\bin\res.bat
O4 - HKLM\..\Run: [IcoSet] c:\hp\bin\cloaker.exe c:\hp\bin\IcoSet\adjust.bat seticon
O4 - HKLM\..\Run: [Unshare] C:\Program Files\safe-share\SafeShare.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_04\bin\jusched.exe
O4 - HKLM\..\Run: [BJCFD] C:\Program Files\BroadJump\Client Foundation\CFD.exe
O4 - HKLM\..\Run: [Motive SmartBridge] C:\PROGRA~1\SBCSEL~1\SMARTB~1\MotiveSB.exe
O4 - HKLM\..\Run: [KBD] C:\HP\KBD\KBD.EXE
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [Broadcom Wireless Manager] C:\WINDOWS\system32\wltray.exe
O4 - HKLM\..\Run: [YSearchProtection] "C:\Program Files\Yahoo!\Search Protection\SearchProtection.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [Yahoo! Pager] 1
O4 - HKCU\..\Run: [TivoTransfer] "C:\Program Files\Common Files\TiVo Shared\Transfer\TiVoTransfer.exe" /service /registry /auto:TivoTransfer
O4 - HKCU\..\Run: [TivoNotify] "C:\Program Files\TiVo\Desktop\TiVoNotify.exe" /service /registry /auto:TivoNotify
O4 - HKCU\..\Run: [TivoServer] "C:\Program Files\TiVo\Desktop\TiVoServer.exe" /service /registry /auto:TivoServer
O4 - HKCU\..\Run: [Search Protection] C:\Program Files\Yahoo!\Search Protection\SearchProtection.exe
O4 - HKCU\..\Run: [YSearchProtection] C:\Program Files\Yahoo!\Search Protection\SearchProtection.exe
O4 - HKCU\..\Run: [PersonalSec] C:\Program Files\PersonalSec\psecurity.exe
O4 - HKCU\..\RunOnce: [Shockwave Updater] C:\WINDOWS\system32\Adobe\SHOCKW~1\SWHELP~1.EXE -Update -1100465 -"Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1; .NET CLR 1.0.3705; .NET CLR 1.1.4322; .NET CLR 2.0.50727; Media Center PC 4.0; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729)" -"http://www.miniclip.com/games/spineworld/en/"
O4 - HKUS\S-1-5-21-861356016-3181331834-1274331633-1008\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe (User '?')
O4 - HKUS\S-1-5-21-861356016-3181331834-1274331633-1008\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background (User '?')
O4 - HKUS\S-1-5-21-861356016-3181331834-1274331633-1008\..\Run: [Yahoo! Pager] 1 (User '?')
O4 - HKUS\S-1-5-21-861356016-3181331834-1274331633-1008\..\Run: [TivoTransfer] "C:\Program Files\Common Files\TiVo Shared\Transfer\TiVoTransfer.exe" /service /registry /auto:TivoTransfer (User '?')
O4 - HKUS\S-1-5-21-861356016-3181331834-1274331633-1008\..\Run: [TivoNotify] "C:\Program Files\TiVo\Desktop\TiVoNotify.exe" /service /registry /auto:TivoNotify (User '?')
O4 - HKUS\S-1-5-21-861356016-3181331834-1274331633-1008\..\Run: [TivoServer] "C:\Program Files\TiVo\Desktop\TiVoServer.exe" /service /registry /auto:TivoServer (User '?')
O4 - HKUS\S-1-5-21-861356016-3181331834-1274331633-1008\..\Run: [Search Protection] C:\Program Files\Yahoo!\Search Protection\SearchProtection.exe (User '?')
O4 - HKUS\S-1-5-21-861356016-3181331834-1274331633-1008\..\Run: [YSearchProtection] C:\Program Files\Yahoo!\Search Protection\SearchProtection.exe (User '?')
O4 - HKUS\S-1-5-21-861356016-3181331834-1274331633-1008\..\Run: [PersonalSec] C:\Program Files\PersonalSec\psecurity.exe (User '?')
O4 - HKUS\S-1-5-21-861356016-3181331834-1274331633-1008\..\RunOnce: [Shockwave Updater] C:\WINDOWS\system32\Adobe\SHOCKW~1\SWHELP~1.EXE -Update -1100465 -"Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1; .NET CLR 1.0.3705; .NET CLR 1.1.4322; .NET CLR 2.0.50727; Media Center PC 4.0; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729)" -"http://www.miniclip.com/games/spineworld/en/" (User '?')
O4 - Global Startup: Adobe Gamma Loader.exe.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: AT&T Self Support Tool.lnk = C:\Program Files\SBC Self Support Tool\bin\matcli.exe
O4 - Global Startup: Dynex Wireless Networking Utility.lnk = ?
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: Picture Package Menu.lnk = C:\Program Files\Sony Corporation\Picture Package\Picture Package Menu\SonyTray.exe
O4 - Global Startup: Picture Package VCD Maker.lnk = C:\Program Files\Sony Corporation\Picture Package\Picture Package Applications\Residence.exe
O4 - Global Startup: VPN Client.lnk = ?
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MI1933~1\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_04\bin\npjpi150_04.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_04\bin\npjpi150_04.dll
O9 - Extra button: AT&T Yahoo! Services - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\PROGRA~1\Yahoo!\Common\yiesrvc.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MI1933~1\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Connection Help - {E2D4D26B-0180-43a4-B05F-462D6D54C789} - C:\WINDOWS\PCHEALTH\HELPCTR\Vendors\CN=Hewlett-Packard,L=Cupertino,S=Ca,C=US\IEButton\support.htm
O9 - Extra 'Tools' menuitem: Connection Help - {E2D4D26B-0180-43a4-B05F-462D6D54C789} - C:\WINDOWS\PCHEALTH\HELPCTR\Vendors\CN=Hewlett-Packard,L=Cupertino,S=Ca,C=US\IEButton\support.htm
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra button: Connection Help - {E2D4D26B-0180-43a4-B05F-462D6D54C789} - C:\WINDOWS\PCHEALTH\HELPCTR\Vendors\CN=Hewlett-Packard,L=Cupertino,S=Ca,C=US\IEButton\support.htm (HKCU)
O9 - Extra 'Tools' menuitem: Connection Help - {E2D4D26B-0180-43a4-B05F-462D6D54C789} - C:\WINDOWS\PCHEALTH\HELPCTR\Vendors\CN=Hewlett-Packard,L=Cupertino,S=Ca,C=US\IEButton\support.htm (HKCU)
O10 - Unknown file in Winsock LSP: c:\windows\system32\nwprovau.dll
O16 - DPF: {1239CC52-59EF-4DFA-8C61-90FFA846DF7E} (Musicnotes Viewer) - http://www.musicnotes.com/download/mnviewer.cab
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (Installation Support) - C:\Program Files\Yahoo!\Common\Yinsthelper200711281.dll
O16 - DPF: {C49134CC-B5EF-458C-A442-E8DFE7B4645F} (YYGInstantPlay Control) - http://www.yoyogames.com/downloads/activex/YoYo.cab
O16 - DPF: {CAFECAFE-0013-0001-0022-ABCDEFABCDEF} (JInitiator 1.3.1.22) - http://fsbanforms.slu.edu:7799/forms/ji ... /jinit.exe
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\ccProxy.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Cisco Systems, Inc. VPN Service (CVPND) - Cisco Systems, Inc. - C:\Program Files\Cisco Systems\VPN Client\cvpnd.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1150\Intel 32\IDriverT.exe
O23 - Service: Intuit Update Service (IntuitUpdateService) - Intuit Inc. - C:\Program Files\Common Files\Intuit\Update Service\IntuitUpdateService.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: ISSvc (ISSVC) - Symantec Corporation - c:\Program Files\Norton Internet Security\ISSVC.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - c:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: MSCSPTISRV - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\MSCSPTISRV.exe
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - c:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
O23 - Service: PACSPTISVR - Unknown owner - C:\Program Files\Common Files\Sony Shared\AVLib\PACSPTISVR.exe
O23 - Service: Rio MSC Manager (RioMSC) - Digital Networks North America, Inc. - C:\WINDOWS\system32\RioMSC.exe
O23 - Service: SAVScan - Symantec Corporation - c:\Program Files\Norton Internet Security\Norton AntiVirus\SAVScan.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: SonicStage Back-End Service - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\SsBeSvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Sony SPTI Service (SPTISRV) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\SPTISRV.exe
O23 - Service: SonicStage SCSI Service (SSScsiSV) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\SSScsiSV.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
O23 - Service: TiVo Beacon (TivoBeacon2) - TiVo Inc. - C:\Program Files\Common Files\TiVo Shared\Beacon\TiVoBeacon.exe
O23 - Service: Broadcom Wireless LAN Tray Service (wltrysvc) - Unknown owner - C:\WINDOWS\System32\wltrysvc.exe
O23 - Service: Yahoo! Updater (YahooAUService) - Yahoo! Inc. - C:\Program Files\Yahoo!\SoftwareUpdate\YahooAUService.exe

--
End of file - 17233 bytes

[3days:c4ild6zh][/3days:c4ild6zh]

Hi and welcome to the MR forums.

I'm melboy and I am going to try to help you with your problem. Please take note of the following:

1. I will be working on your Malware issues this may or may not solve other issues you have with your machine.
2. The fixes are specific to your problem and should only be used for this issue on this machine.
3. If you don't know or understand something, please don't hesitate to ask.
4. Please DO NOT run any other tools or scans whilst I am helping you.
5. It is important that you reply to this thread. Do not start a new topic.
6. Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
7. Absence of symptoms does not mean that everything is clear.

Please take time to read the Malware Removal Forum Guidelines and Rules where the conditions for receiving help at this forum are explained.


Please be aware that removing Malware is a potentially hazardous undertaking. I will take care not to knowingly suggest courses of action that might damage your computer. However it is impossible for me to foresee all interactions that may happen between the software on your computer and those we'll use to clear you of infection, and I cannot guarantee the safety of your system. It is possible that we might encounter situations where the only recourse is to re-format and re-install your operating system, or to necessitate you taking your computer to a repair shop.

Because of this, I advise you to backup any personal files and folders before you start.
Backing up: What, how, where



No Reply Within 3 Days Will Result In Your Topic Being Closed!! If you need more time, please inform me.




random's system information tool (RSIT)

• Download random's system information tool (RSIT) by random/random from HERE and save it to your desktop.
• Double click on RSIT.exe to run RSIT.
• Click Continue at the disclaimer screen.
• Once it has finished, two logs will open:
  
  • log.txt (<<will be maximized)
  • info.txt (<<will be minimized)
• Post both of these logs in your next reply (Sometimes you have to make several post to get the logs posted.)

I am able to install and run random's system information tool (RSIT), but the program won't work correctly. It keeps trying to run HiJackThis from my C drive, but that won't work. I had to install HiJackThis on my desktop for it to work because I can't access anything on my C drive right now. After the RSIT.exe program runs, it saves two .txt files on my C drive, but the files are empty (they show they contain 0 KB). So I don't have any logs from RSIT.

Is there another way I can do it? I tried running HiJackThis from my desktop and then running RSIT, but the computer will only let me run one program with each start-up.

Thanks,
Terri

Hi Terri

Try this instead:



DDS

Please disable any anti-malware program that will block scripts from running before running DDS.

Please download DDS from one of the links below and save it to your desktop:

Link1
Link2
Link3

Disable any script blocker, and then double click dds.scr to run the tool. A command window will appear, this is normal.

• When done, DDS will open two (2) logs:
  1. DDS.txt
  2. Attach.txt
• Save both reports to your desktop.

Please copy & paste the contents of :

• DDS.txt
• Attach.txt

And post them in your next reply.

I downloaded the dds programs, but they won't run. I get an error message saying that they are not valid Win32 applications. Am I downloading them incorrectly? I tried using all three links in case there was something wrong with one with them.

Thanks,
Terri

Hi Terri

I don't think you're doing anything wrong, It's the infection(s) you have. Some are stubborn, don't want to be removed and try their level best to prevent our tools from running.

Delete any copies of DDS you have on your desktop and see if you can carry out the instructions below.


Rkill

Please download Rkill from one of the following links and save to your Desktop:

One, Two, Three or Four

• Double click on Rkill.
• A command window will open then disappear upon completion, this is normal.
• Please leave Rkill on the Desktop until otherwise advised.

Note: If your security software warns about Rkill, please ignore and allow the download to continue.


Do not reboot!


Malwarebytes' Anti-Malware (MBAM)

Please download Malwarebytes' Anti-Malware to your desktop.

• Double-click mbam-setup.exe and follow the prompts to install the program.
• At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
• If an update is found, it will download and install the latest version.
• Once the program has loaded, select Perform Quick scan, then click Scan.
• When the scan is complete, click OK, then Show Results to view the results.
• Check all items then click on Remove Selected
• After it has removed the items, Notepad will open. Please post this log in your next reply.
  
  The log can also be found here:
  
  1. C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt
  2. Or via the Logs tab when the application is started.

Note: MBAM may ask to reboot your computer so it can continue with the removal process, please do so immediately.
Failure to reboot will prevent MBAM from removing all the malware.



DDS

Please disable any anti-malware program that will block scripts from running before running DDS.

Please download DDS from one of the links below and save it to your desktop:

Link1
Link2
Link3

Disable any script blocker, and then double click dds.scr to run the tool. A command window will appear, this is normal.

• When done, DDS will open two (2) logs:
  1. DDS.txt
  2. Attach.txt
• Save both reports to your desktop.

Please copy & paste the contents of :

• DDS.txt
• Attach.txt

And post them in your next reply.

I downloaded rkill and ran the program. Here is the log:
This log file is located at C:\rkill.log.
Please post this only if requested to by the person helping you.
Otherwise you can close this log when you wish.
Ran as HP_Administrator on 02/15/2010 at 13:26:20.

Processes terminated by Rkill or while it was running:

Rkill completed on 02/15/2010 at 13:30:06.

Unfortunately, I could not download MBAM during the same session (i.e., I had to reboot). My computer won't allow me to run more than one program per login. I then tried downloading MBAM to my desktop during a single session, rebooted, and then tried starting/running rkill followed by MBAM. That's how I got the rkill log above. It wouldn't let me run MBAM right after that, though. When I tried to run MBAM right after rkill, I received an error message saying that the MBAM program/file is not a valid Win32 application.

I've tried it multiple times and I can't seem to get it to work. I can't even log into this site on that computer. I have to email myself from my kids' computer with information and then use my work computer to post here. My kids' computer blocks my access to this site--as well as the MBAM site.

Thanks,
Terri

Hi Terri

Something is blocking the tools - we have to try and find out what.


See if you can get GMER to run.


Gmer

Download GMER Rootkit Scanner from here.

• Double click the .exe file. If asked to allow gmer.sys driver to load, please consent
• If it gives you a warning about rootkit activity and asks if you want to run scan...click on NO
  
  
  Click the image to enlarge it
  
• In the right panel, you will see several boxes that have been checked. Uncheck the following ...
  • Sections
  • Drives/Partition other than Systemdrive (typically C:\)
  • Show All (don't miss this one)
• Then click the Scan button & wait for it to finish
• Once done click on the [Save..] button, and in the File name area, type in "Gmer.txt" or it will save as a .log file
• Save it where you can easily find it, such as your desktop, and post it in reply

**Caution**
Rootkit scans often produce false positives. Do NOT take any action on any "<--- ROOKIT" entries

Note: Do not run any programs while Gmer is running.

I was able to download the GMER Rootkit Scanner .exe file, but my computer won't run it. I received an error message saying that the program/file is not a valid Win32 application.

Thanks,
Terri

Hi Terri

Delete any copy of DDS you have on the infected computer. From the links below, download DDS using another computer and copy them to a CD/DVD and then lets try safe mode.

Download DDS from the links below:

Link1
Link2
Link3

Copy them to a CD/DVD


Safe mode

Now I will be asking you to boot into Safe Mode for the next part of the fix. It may prove beneficial if you print of the following instructions or save them to notepad as you will not have Internet access whilst in safe mode.

Please refer to this tutorial.

How to boot into Safe Mode:

Restart your computer and as soon as it starts booting up again continuously tap the F8 key. A menu should come up where you will be given the option to enter Safe Mode, do so.


In safe mode carry out the following:


DDS

Transfer (any) one copy of DDS you have saved on the CD to the desktop of the infected computer.

Double click dds to run the tool. A command window will appear, this is normal.

• When done, DDS will open two (2) logs:
  1. DDS.txt
  2. Attach.txt
• Save both reports to your desktop.

Please copy & paste the contents of :

• DDS.txt
• Attach.txt

And post them in your next reply.

My computer won't let me boot into safe mode. It shuts down when I try to do it. I get the black screen that lists the options, but after scrolling to "Safe Mode" and selecting it, the computer shuts down/reboots.

Yikes! This virus (or viruses) is nasty.

Thanks,
Terri

Hi

It is, but we're not done yet.

For now, You'll need to download any tools I suggest to a clean computer and transfer them via disk to the infected computer as it looks as though any downloads to the infected computer are corrupted.

One thing I am mindful of is swapping any removable media (CD/DVD's or Flash drives/memory sticks) between computers until we are sure exactly what it is you are infected with. The last thing I would want to do is infect another PC by doing this. Once any form of removable media has been inserted in the infected computer, it would be prudent not to re-insert it in a clean computer for the time being.

Without the logs it is hard to tell what the infections are. I can see one infection from your first HijackThis log, but untill we can get some more logs I can't see any more.

Try the following:

exeHelper

Using a clean computer, please download exeHelper by Raktor from the two links below and save them to your desktop.

Link 1
Link 2

Copy the files to a CD/DVD and transfer them to the desktop of the infected pc.

• Double-click on exeHelper.com or exeHelper.scr to run the fix tool.
• A black window should pop up, press any key to close once the fix is completed.
• When the fix is completed, a log file called exehelperlog.txt will be created (and should open at the end of the scan)
• A copy of that log will also be saved in the directory where you ran exeHelper (%Userprofile%\desktop)
• Copy and paste the contents of exehelperlog.txt in your next reply.

It worked! Yeah!

Here is the exehelper.com log:

exeHelper by Raktor
Build 20091220
Run at 14:16:15 on 02/18/10
Now searching...
Checking for numerical processes...
Checking for sysguard processes...
Checking for bad processes...
Checking for bad files...
Deleting file C:\WINDOWS\system32\win32extension.dll
Checking for bad registry entries...
Removing

HKLM\Software\Microsoft\Windows\CurrentVersion\Explorer\Brows

er Helper Objects\{35A5B43B-CB8A-49CA-A9F4-D3B308D2E3CC}
Resetting filetype association for .exe
Resetting filetype association for .com
Resetting userinit and shell values...
Resetting policies...
--Finished--

Thanks,
Terri

Hi Terri

Great! A step forward. Well done!


Let me know when you are able to run more than one program per reboot.

Did you download DDS to a CD as per my previous instructions about trying in safe mode?
If not, please do so and copy to a CD along with the file in the instructions below.

Copy them to a CD and try to get me a DDS log after running the instructions below.

If not, can you run Hijack This? If so, give me a log from that instead - again, after running the instructions below.


Malwarebytes' Anti-Malware (MBAM)

Using another computer, download This and save it to to your desktop. It will look similar to this:

• Rename it to EXPLORER.EXE (right click > Rename)
  
• Copy the file to a CD/DVD



Transfer the file renamed EXPLORER.EXE to the desktop of the infected PC.




• Doubleclick the file renamed EXPLORER.EXE, it will extract the files and will start Malwarebytes automatically.
  
  When MBAM opens:
• Select the Update tab
• Click Check for Updates
• After the update have been completed, Select the Scanner tab.
• Select Perform Quick scan, then click on Scan
• When done, you will be prompted. Click OK, then click on Show Results
• Check all items then click on Remove Selected
• After it has removed the items, Notepad will open. Please post this log in your next reply.
  
  Note: MBAM may ask to reboot your computer so it can continue with the removal process, please do so immediately.
  Failure to reboot will prevent MBAM from removing all the malware.
  
  
• In case Malwarebytes doesn't open, Look for the folder mbam-installer on your desktop, open it and doubleclick the file winlogon.exe which will be present in there. This should launch Malwarebytes.

Post the malwarebytes log in your next reply and a DDS or HijackThis log if you are able.

If you have problems with above instructions, let me know.