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MS Live OneCare Suddenly Not Functioning Properly

71 min read

This thread's last reply is from March 14, 2010, 5:38 PM UTC. Software, malware, and removal-tool advice below may be out of date — treat specific steps and download links with caution.

briolette
February 27, 2010, 10:10 PM UTC
Hello. I'm not certain, but I'm thinking that I've picked up something viral on FB. All of a sudden, Live OneCare cannot back up my system. Thanks, in advance for your help - HijackThis Log posted below:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 4:53:57 PM, on 2/27/2010
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Microsoft Windows OneCare Live\Antivirus\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\WINDOWS\system32\dldocoms.exe
C:\WINDOWS\ehome\ehSched.exe
C:\PROGRA~1\Iomega\System32\AppServices.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\Motive\McciCMService.exe
C:\Program Files\Microsoft Windows OneCare Live\OcHealthMon.exe
C:\WINDOWS\system32\HPZipm12.exe
C:\WINDOWS\system32\PSIService.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Iomega\AutoDisk\ADService.exe
C:\Program Files\Microsoft Windows OneCare Live\Firewall\msfwsvc.exe
C:\Program Files\Microsoft Windows OneCare Live\winss.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\ehome\ehtray.exe
C:\windows\system\hpsysdrv.exe
C:\WINDOWS\ehome\ehmsas.exe
C:\WINDOWS\System32\hphmon05.exe
C:\HP\KBD\KBD.EXE
C:\Program Files\eBay\eBay Toolbar2\eBayTBDaemon.exe
C:\Program Files\Iomega\DriveIcons\ImgIcon.exe
C:\Program Files\Microsoft Windows OneCare Live\winssnotify.exe
C:\Program Files\HP\hpcoretech\hpcmpmgr.exe
C:\Program Files\BillP Studios\WinPatrol\winpatrol.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\Dell 968 AIO Printer\dldomon.exe
C:\Program Files\Dell 968 AIO Printer\memcard.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Updates from HP\137903\Program\BackWeb-137903.exe
C:\Program Files\HP\Digital Imaging\bin\hpqgalry.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = https://login.yahoo.com/config/login_verify2?&.src=ym
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_US&c=Q304&bd=pavilion&pf=desktop
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://us.rd.yahoo.com/customize/ycomp/defaults/su/*http://www.yahoo.com
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = localhost;*.local
R3 - URLSearchHook: Yahoo! Toolbar BETA - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: (no name) - >¤EC4B7-072B-4698-B504-2A414C1F0037} - (no file)
O2 - BHO: &Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: eBay Toolbar Helper - {22D8E815-4A5E-4DFB-845E-AAB64207F5BD} - C:\Program Files\eBay\eBay Toolbar2\eBayTB.dll
O2 - BHO: (no name) - {ae07101b-46d4-4a98-af68-0333ea26e113} - (no file)
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O2 - BHO: (no name) -  =¤8E815-4A5E-4DFB-845E-AAB64207F5BD} - (no file)
O2 - BHO: (no name) - ¨¤¨¤6-8D59-4ffb-8758-209B6AD74ACC} - (no file)
O2 - BHO: (no name) - Ð=¤B5CA7-4A86-11D7-A4DF-000874180BB3} - (no file)
O3 - Toolbar: HP View - {B2847E28-5D7D-4DEB-8B67-05D28BCF79F5} - C:\Program Files\HP\Digital Imaging\bin\HPDTLK02.dll
O3 - Toolbar: eBay Toolbar - {92085AD4-F48A-450D-BD93-B28CC7DF67CE} - C:\Program Files\eBay\eBay Toolbar2\eBayTB.dll
O3 - Toolbar: Yahoo! Toolbar BETA - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O4 - HKLM\..\Run: [ehTray] C:\WINDOWS\ehome\ehtray.exe
O4 - HKLM\..\Run: [hpsysdrv] c:\windows\system\hpsysdrv.exe
O4 - HKLM\..\Run: [HPHUPD05] c:\Program Files\HP\{45B6180B-DCAB-4093-8EE8-6164457517F0}\hphupd05.exe
O4 - HKLM\..\Run: [HPHmon05] C:\WINDOWS\System32\hphmon05.exe
O4 - HKLM\..\Run: [KBD] C:\HP\KBD\KBD.EXE
O4 - HKLM\..\Run: [Recguard] C:\WINDOWS\SMINST\RECGUARD.EXE
O4 - HKLM\..\Run: [High Definition Audio Property Page Shortcut] HDAudPropShortcut.exe
O4 - HKLM\..\Run: [PS2] C:\WINDOWS\system32\ps2.exe
O4 - HKLM\..\Run: [eBayToolbar] C:\Program Files\eBay\eBay Toolbar2\eBayTBDaemon.exe
O4 - HKLM\..\Run: [Iomega Drive Icons] C:\Program Files\Iomega\DriveIcons\ImgIcon.exe
O4 - HKLM\..\Run: [Deskup] C:\Program Files\Iomega\DriveIcons\deskup.exe /IMGSTART
O4 - HKLM\..\Run: [OneCareUI] "C:\Program Files\Microsoft Windows OneCare Live\winssnotify.exe"
O4 - HKLM\..\Run: [HP Component Manager] "C:\Program Files\HP\hpcoretech\hpcmpmgr.exe"
O4 - HKLM\..\Run: [WinPatrol] C:\Program Files\BillP Studios\WinPatrol\winpatrol.exe -expressboot
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [dldomon.exe] "C:\Program Files\Dell 968 AIO Printer\dldomon.exe"
O4 - HKLM\..\Run: [MemoryCardManager] "C:\Program Files\Dell 968 AIO Printer\memcard.exe"
O4 - HKLM\..\Run: [Dell 968 AIO Printer Fax Server] "C:\Program Files\Dell 968 AIO Printer\fm3032.exe" /s
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - Global Startup: HP Image Zone Fast Start.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqthb08.exe
O4 - Global Startup: Updates from HP.lnk = C:\Program Files\Updates from HP\137903\Program\BackWeb-137903.exe
O8 - Extra context menu item: &Highlight - C:\WINDOWS\WEB\highlight.htm
O8 - Extra context menu item: &Links List - C:\WINDOWS\WEB\urllist.htm
O8 - Extra context menu item: eBay Search - res://C:\Program Files\eBay\eBay Toolbar2\eBayTb.dll/RCSearch.html
O8 - Extra context menu item: I&mages List - C:\WINDOWS\Web\imglist.htm
O8 - Extra context menu item: Open Frame in &New Window - C:\WINDOWS\WEB\frm2new.htm
O8 - Extra context menu item: Zoom &In - C:\WINDOWS\WEB\zoomin.htm
O8 - Extra context menu item: Zoom O&ut - C:\WINDOWS\WEB\zoomout.htm
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O14 - IERESET.INF: START_PAGE_URL=http://www.att.net
O16 - DPF: {01113300-3E00-11D2-8470-0060089874ED} (Support.com Configuration Class) - https://activatemyfios.verizon.net/sdcCommon/download/FIOS/Verizon%20FiOS%20Installer.cab
O16 - DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} (PCPitstop Utility) - http://www.pcpitstop.com/betapit/PCPitStop.CAB
O16 - DPF: {215B8138-A3CF-44C5-803F-8226143CFC0A} (Trend Micro ActiveX Scan Agent 6.6) - http://housecall65.trendmicro.com/housecall/applet/html/native/x86/win32/activex/hcImpl.cab
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://gfx2.hotmail.com/mail/w3/resources/MSNPUpld.cab
O16 - DPF: {5ED80217-570B-4DA9-BF44-BE107C0EC166} (Windows Live Safety Center Base Module) - http://cdn.scan.onecare.live.com/resource/download/scanner/wlscbase6662.cab
O16 - DPF: {73ECB3AA-4717-450C-A2AB-D00DAD9EE203} (GMNRev Class) - http://h20270.www2.hp.com/ediags/gmn2/install/HPProductDetection.cab
O16 - DPF: {7A0D1738-10EA-47FF-92BE-4E137B5BE1A4} (Stm Class) - https://mpsnare.iesnare.com/StmOCX.cab
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O16 - DPF: {FC6703A7-5B7E-4f58-BE6D-2693AA3906AE} (HP Content Update) - http://h30299.www3.hp.com/ediags/hpna/web/14/install/gtdownhp.cab?1,0,0,94
O16 - DPF: {FFB3A759-98B1-446F-BDA9-909C6EB18CC7} (PCPitstop Exam) - http://utilities.pcpitstop.com/Optimize3/pcpitstop2.dll
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: dldoCATSCustConnectService - Unknown owner - C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\\dldoserv.exe
O23 - Service: dldo_device - - C:\WINDOWS\system32\dldocoms.exe
O23 - Service: Iomega App Services - Iomega Corporation - C:\PROGRA~1\Iomega\System32\AppServices.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: McciCMService - Motive Communications, Inc. - C:\Program Files\Common Files\Motive\McciCMService.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: ProtexisLicensing - Unknown owner - C:\WINDOWS\system32\PSIService.exe
O23 - Service: ZipToA - Iomega Corporation - C:\WINDOWS\system32\ZipToA.exe
O23 - Service: Iomega Active Disk (_IOMEGA_ACTIVE_DISK_SERVICE_) - Iomega Corporation - C:\Program Files\Iomega\AutoDisk\ADService.exe

--
End of file - 9926 bytes
MWR 3 day Mod
March 3, 2010, 6:45 AM UTC
[3days:g1ad9ul8][/3days:g1ad9ul8]
Cypher
March 5, 2010, 4:43 PM UTC
Hi and welcome, sorry for the delay the forum is really busy.
My name is Cypher, and I will be helping you with your malware problems.

Please be aware that removing Malware is a potentially hazardous undertaking. I will take care not to knowingly suggest courses of action that might damage your computer. However it is impossible for me to foresee all interactions that may happen between the software on your computer and those we'll use to clear you of infection, and I cannot guarantee the safety of your system. It is possible that we might encounter situations where the only recourse is to re-format and re-install your operating system, or to necessitate you taking your computer to a repair shop.

Because of this, I advise you to backup any personal files and folders before you start.

please note the following important guidelines.
  • The instructions being given are for YOUR computer and system only!.
    Using these instructions on a different computer, can damage that computer and possibly make it inoperable!
  • If you don't know or understand something, please don't hesitate to ask.
  • Only post your problem at One help site. Applying fixes from multiple help sites can cause problems.
  • Only reply to this thread do not start another, Please continue responding until I give you the "All Clean"
    Absence of symptoms does not mean that everything is clear.
  • Please DO NOT run any other tools or scans whilst I am helping you.
  • Please DO NOT install any other software (or hardware) during the cleaning process. This adds more items to be researched.
  • Print each set of instructions... if possible...your Internet connection might not be available during some fix processes.
  • Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
  • The logs from the tools we use can take some time to research so please be patient.
  • If you haven't done so already, please read this topic ALL USERS OF THIS FORUM MUST READ THIS FIRST where the conditions for receiving help here are explained.




Please post an Uninstall list.

  • Open HijackThis.
  • Click on the Open the Misc Tools section button.
  • Look under System tools.
  • Click on the Open Uninstall Manager... button.
  • Click on the Save list... button.
  • It will prompt you to save. Save this log in a convenient location. By default it's named uninstall_list.txt.
  • Notepad will open. Please post this log in your next reply.
briolette
March 6, 2010, 10:58 PM UTC
Good afternoon, Cypher. Thank you, very much, for coming to my rescue. I am not at all certain that my machine is, indeed, infected...however, it's suddenly just slogging along - taking much too long open & close browser windows, with graphics being particularly troublesome. I recently joined Facebook and have been spending a lot of time there. A couple of days ago, I just arbitrarily went through my Install/Uninstall Programs list in Control Panel and discovered a program there that I hadn't installed & couldn't identify. I uninstalled it w/o knowing that that would be a procedure you would use here. And, I am sorry but, unfortunately, I have no idea what that program was.

Regretfully, I cannot back up my system before we embark on this, because that happens to be the problem that set off alarms bells with me. I have been using MS Live OneCare for over two years now, which routinely backs up my system, but suddenly within the past couple of weeks, it cannot do so.

Please find the Uninstall List that you requested below. And, thank you, again, for all of your help.

Wanda
-------------------
Active Disk
Adobe Download Manager 2.0 (Remove Only)
Adobe Flash Player 10 ActiveX
Adobe Flash Player 10 Plugin
Adobe Reader 7.1.0
Adobe Shockwave Player
Agere Systems PCI Soft Modem
ArcSoft Panorama Maker 3.5
Bonjour
Compatibility Pack for the 2007 Office system
Coupon Printer for Windows
Dell 968 AIO Printer
eBay Toolbar Featuring Yahoo!
Eusing Free Registry Cleaner
GTOneCare
High Definition Audio Driver Package - KB835221
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
Hotfix for Windows Internet Explorer 7 (KB947864)
Hotfix for Windows XP (KB952287)
Hotfix for Windows XP (KB961118)
Hotfix for Windows XP (KB970653-v3)
Hotfix for Windows XP (KB976098-v2)
Hotfix for Windows XP (KB979306)
HouseCall 6.6
HP Deskjet Preloaded Printer Drivers
HP Image Zone 4.2
HP Image Zone for Media Center PC
HP Image Zone Plus 3.5
HP Imaging Device Functions 6.0
HP Instant Support
HP Photo & Imaging 3.5 - HP Devices
HP Photosmart Cameras 3.5
HP Photosmart Cameras 6.0
HP Photosmart Essential
HP Product Assistant
HP Product Detection
HP PSC & OfficeJet 4.2
HP Solution Center and Imaging Support Tools 6.0
HP Update
HPIZ350
InterVideo WinDVD Creator 2
InterVideo WinDVD Player
IomegaWare 4.0.2
Java(TM) 6 Update 17
KBD
Memories Disc Creator 2.0
Microsoft .NET Framework 1.0 Hotfix (KB953295)
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1 Security Update (KB953297)
Microsoft .NET Framework 2.0 Service Pack 2
Microsoft .NET Framework 3.0 Service Pack 2
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1
Microsoft Internationalized Domain Names Mitigation APIs
Microsoft Internet Explorer 5 Web Accessories
Microsoft National Language Support Downlevel APIs
Microsoft Office Word Viewer 2003
Microsoft Plus! Digital Media Edition
Microsoft Protection Service
Microsoft Windows Live OneCare Resources v2.5.2900.30
Microsoft Windows OneCare Live AntiSpyware and AntiVirus
Microsoft Windows OneCare Live v2.5.2900.20 Idcrl Install
Microsoft Windows OneCare Live v2.5.2900.30
Microsoft Works 7.0
MSXML 4.0 SP2 (KB927978)
MSXML 4.0 SP2 (KB936181)
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
NVIDIA Display Driver
Otto
PC Inspector File Recovery
Photosmart 140,240,7200,7600,7700,7900 Series
PS2
PX Engine
Python 2.2 combined Win32 extensions
QuickTime
QuickTime
RealOne Player
RecordNow!
Security Update for Step By Step Interactive Training (KB898458)
Security Update for Step By Step Interactive Training (KB923723)
Security Update for Windows Internet Explorer 7 (KB938127)
Security Update for Windows Internet Explorer 7 (KB939653)
Security Update for Windows Internet Explorer 7 (KB942615)
Security Update for Windows Internet Explorer 7 (KB944533)
Security Update for Windows Internet Explorer 7 (KB950759)
Security Update for Windows Internet Explorer 7 (KB953838)
Security Update for Windows Internet Explorer 7 (KB956390)
Security Update for Windows Internet Explorer 7 (KB958215)
Security Update for Windows Internet Explorer 7 (KB960714)
Security Update for Windows Internet Explorer 7 (KB961260)
Security Update for Windows Internet Explorer 7 (KB963027)
Security Update for Windows Internet Explorer 8 (KB969897)
Security Update for Windows Internet Explorer 8 (KB971961)
Security Update for Windows Internet Explorer 8 (KB972260)
Security Update for Windows Internet Explorer 8 (KB974455)
Security Update for Windows Internet Explorer 8 (KB976325)
Security Update for Windows Internet Explorer 8 (KB978207)
Security Update for Windows Media Player (KB952069)
Security Update for Windows Media Player (KB954155)
Security Update for Windows Media Player (KB968816)
Security Update for Windows Media Player (KB973540)
Security Update for Windows Media Player 9 (KB917734)
Security Update for Windows XP (KB923561)
Security Update for Windows XP (KB938464)
Security Update for Windows XP (KB941569)
Security Update for Windows XP (KB946648)
Security Update for Windows XP (KB950760)
Security Update for Windows XP (KB950762)
Security Update for Windows XP (KB950974)
Security Update for Windows XP (KB951066)
Security Update for Windows XP (KB951376)
Security Update for Windows XP (KB951376-v2)
Security Update for Windows XP (KB951698)
Security Update for Windows XP (KB951748)
Security Update for Windows XP (KB952004)
Security Update for Windows XP (KB952954)
Security Update for Windows XP (KB953839)
Security Update for Windows XP (KB954211)
Security Update for Windows XP (KB954459)
Security Update for Windows XP (KB954600)
Security Update for Windows XP (KB955069)
Security Update for Windows XP (KB956391)
Security Update for Windows XP (KB956572)
Security Update for Windows XP (KB956744)
Security Update for Windows XP (KB956802)
Security Update for Windows XP (KB956803)
Security Update for Windows XP (KB956841)
Security Update for Windows XP (KB956844)
Security Update for Windows XP (KB957095)
Security Update for Windows XP (KB957097)
Security Update for Windows XP (KB958644)
Security Update for Windows XP (KB958687)
Security Update for Windows XP (KB958690)
Security Update for Windows XP (KB958869)
Security Update for Windows XP (KB959426)
Security Update for Windows XP (KB960225)
Security Update for Windows XP (KB960715)
Security Update for Windows XP (KB960803)
Security Update for Windows XP (KB960859)
Security Update for Windows XP (KB961371)
Security Update for Windows XP (KB961373)
Security Update for Windows XP (KB961501)
Security Update for Windows XP (KB968537)
Security Update for Windows XP (KB969059)
Security Update for Windows XP (KB969898)
Security Update for Windows XP (KB969947)
Security Update for Windows XP (KB970238)
Security Update for Windows XP (KB970430)
Security Update for Windows XP (KB971468)
Security Update for Windows XP (KB971486)
Security Update for Windows XP (KB971557)
Security Update for Windows XP (KB971633)
Security Update for Windows XP (KB971657)
Security Update for Windows XP (KB972270)
Security Update for Windows XP (KB973346)
Security Update for Windows XP (KB973354)
Security Update for Windows XP (KB973507)
Security Update for Windows XP (KB973525)
Security Update for Windows XP (KB973869)
Security Update for Windows XP (KB973904)
Security Update for Windows XP (KB974112)
Security Update for Windows XP (KB974318)
Security Update for Windows XP (KB974392)
Security Update for Windows XP (KB974571)
Security Update for Windows XP (KB975025)
Security Update for Windows XP (KB975467)
Security Update for Windows XP (KB975560)
Security Update for Windows XP (KB975713)
Security Update for Windows XP (KB977165)
Security Update for Windows XP (KB977914)
Security Update for Windows XP (KB978037)
Security Update for Windows XP (KB978251)
Security Update for Windows XP (KB978262)
Sonic Backup MyPC Special Edition for HP
Sonic Update Manager
SpywareBlaster 4.2
Suze Orman's Protection Portfolio
Toolkit View(HP)
Update for Microsoft .NET Framework 3.5 SP1 (KB963707)
Update for Windows Internet Explorer 8 (KB971180)
Update for Windows Internet Explorer 8 (KB976662)
Update for Windows Internet Explorer 8 (KB976749)
Update for Windows XP (KB951072-v2)
Update for Windows XP (KB951978)
Update for Windows XP (KB955759)
Update for Windows XP (KB955839)
Update for Windows XP (KB967715)
Update for Windows XP (KB968389)
Update for Windows XP (KB971737)
Update for Windows XP (KB973687)
Update for Windows XP (KB973815)
Updates from HP
Verizon FiOS Connection Wizard
Web Games Player Plugin
Windows Internet Explorer 8
Windows Live OneCare
Windows Live OneCare safety scanner
Windows Repair Kit v3.0
Windows XP Service Pack 3
WinPatrol 2008
WinZip 12.0
Yahoo! Anti-Spy
Yahoo! Toolbar BETA
Cypher
March 7, 2010, 12:42 PM UTC
Hi briolette.
Thank you, very much.

Your most welcome :)

Just incase your not aware Windows Live OneCare is being discontinued, you may need to find an alternative.

For Information on Live OneCare see Here

Lets check your system out please continue with the instructions below.

RSIT (Random's System Information Tool)

Please download RSIT by random/random... and save it to your desktop.
  • Double click on RSIT.exe to run it.
  • Please read the disclaimer... click on Continue.
  • RSIT will start running. When done... 2 logs files...will be produced.
  • The first one, "log.txt", << will be maximized
  • The second one, "info.txt", << will be minimized.

Please post both... "log.txt" and "info.txt", file contents in your next reply.
(These logs can be lengthy, so post 1 log per reply please.)

Next.

Disable Winpatrol

  • Right-click the running icon of Winpatrol ( Scotty the dog ) in the sytem tray and choose exit programe.
  • Note: Dont forget to Re-inable it after the below scan.


Next.

Please download GMER Rootkit Scanner from Here.
  • Double click the .exe file. If asked to allow gmer.sys driver to load, please consent
  • If it gives you a warning about rootkit activity and asks if you want to run scan...click on NO


    Click the image to enlarge it
  • In the right panel, you will see several boxes that have been checked. Uncheck the following ...
    • Sections
    • IAT/EAT
    • Drives/Partition other than Systemdrive (typically C:\)
    • Show All (don't miss this one)
  • Then click the Scan button & wait for it to finish
  • Once done click on the [Save..] button, and in the File name area, type in "Gmer.txt" or it will save as a .log file
  • Save it where you can easily find it, such as your desktop, and post it in your next reply
**Caution**
Rootkit scans often produce false positives. Do NOT take any action on any "<--- ROOKIT" entries
Note: Do not run any programs while Gmer is running.


Logs/Information to Post in your Next Reply

  • RSIT log.txt file contents and info.txt file contents.
  • Gmer.txt log.
  • Please give me an update on your computers performance.
briolette
March 7, 2010, 11:54 PM UTC
Good evening, Cypher. Well, what began as a, seemingly, simple request of running two scans turned into a rather scary proposition for me. The RSIT scan went quickly and smoothly enough earlier today. However, the GMER took the entire day to run, and once it completed, just a short time ago, I saved the log file, as instructed, to my desktop. Immediately afterwards, my machine totally froze. I couldn't even restart it using CNTL-ALT-DLT. That has never happened to me before. Once I was able to restart, I'd discovered that I'd lost both RSIT log files. Each of three subsequent attempts of rerunning RSIT only produced the one log.txt file and not the second info.txt that it originally had. Moreover, I believe that the GMER.txt file that I've posted below was originally much, much longer.

In sum, Cypher, methinks an entire day was completely lost. I am posting here and in a subsequent post what the day has wrought. I wanted you to know that I hadn't been negligent in following through on your requests, that I have attempted to do so, I've just run into some problems. I will gladly run both programs again, but I think it's prudent, at this point, to look to you for further guidance.

GMER 1.0.15.15281 - http://www.gmer.net
Rootkit scan 2010-03-07 16:26:56
Windows 5.1.2600 Service Pack 3
Running: GMER Rootkit_b0lj85kv.exe; Driver: C:\DOCUME~1\BRIOLE~1.YOU\LOCALS~1\Temp\kwdyapog.sys


---- Devices - GMER 1.0.15 ----

AttachedDevice \Driver\Tcpip \Device\Ip msfwhlpr.sys (OneCare Firewall Helper Driver/Microsoft Corporation)
AttachedDevice \Driver\Tcpip \Device\Tcp msfwhlpr.sys (OneCare Firewall Helper Driver/Microsoft Corporation)
AttachedDevice \Driver\Tcpip \Device\Udp msfwhlpr.sys (OneCare Firewall Helper Driver/Microsoft Corporation)
AttachedDevice \Driver\Tcpip \Device\RawIp msfwhlpr.sys (OneCare Firewall Helper Driver/Microsoft Corporation)
AttachedDevice \FileSystem\Fastfat \Fat fltmgr.sys (Microsoft Filesystem Filter Manager/Microsoft Corporation)

---- EOF - GMER 1.0.15 ----
briolette
March 7, 2010, 11:56 PM UTC
RSIT Log File:

Logfile of random's system information tool 1.06 (written by random/random)
Run by [removed] at 2010-03-07 17:52:11
Microsoft Windows XP Professional Service Pack 3
System drive C: has 106 GB (72%) free of 146 GB
Total RAM: 1023 MB (52% free)

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 5:52:14 PM, on 3/7/2010
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Microsoft Windows OneCare Live\Antivirus\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\WINDOWS\system32\dldocoms.exe
C:\WINDOWS\ehome\ehSched.exe
C:\PROGRA~1\Iomega\System32\AppServices.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\Motive\McciCMService.exe
C:\Program Files\Microsoft Windows OneCare Live\OcHealthMon.exe
C:\WINDOWS\system32\HPZipm12.exe
C:\WINDOWS\system32\PSIService.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Iomega\AutoDisk\ADService.exe
C:\Program Files\Microsoft Windows OneCare Live\Firewall\msfwsvc.exe
C:\WINDOWS\ehome\ehtray.exe
C:\Program Files\Microsoft Windows OneCare Live\winss.exe
C:\windows\system\hpsysdrv.exe
C:\WINDOWS\System32\hphmon05.exe
C:\HP\KBD\KBD.EXE
C:\Program Files\eBay\eBay Toolbar2\eBayTBDaemon.exe
C:\Program Files\Iomega\DriveIcons\ImgIcon.exe
C:\Program Files\Microsoft Windows OneCare Live\winssnotify.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\HP\hpcoretech\hpcmpmgr.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\Dell 968 AIO Printer\dldomon.exe
C:\Program Files\Dell 968 AIO Printer\memcard.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Updates from HP\137903\Program\BackWeb-137903.exe
C:\WINDOWS\ehome\ehmsas.exe
C:\Program Files\HP\Digital Imaging\bin\hpqgalry.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\system32\notepad.exe
C:\Documents and Settings\briolette.YOUR-LZ5KT1ZAJ6\Desktop\RSIT.exe
C:\Program Files\Trend Micro\HijackThis\briolette.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = https://login.yahoo.com/config/login_verify2?&.src=ym
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_US&c=Q304&bd=pavilion&pf=desktop
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://us.rd.yahoo.com/customize/ycomp/defaults/su/*http://www.yahoo.com
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = localhost;*.local
R3 - URLSearchHook: Yahoo! Toolbar BETA - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: (no name) - >¤EC4B7-072B-4698-B504-2A414C1F0037} - (no file)
O2 - BHO: &Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: eBay Toolbar Helper - {22D8E815-4A5E-4DFB-845E-AAB64207F5BD} - C:\Program Files\eBay\eBay Toolbar2\eBayTB.dll
O2 - BHO: (no name) - {ae07101b-46d4-4a98-af68-0333ea26e113} - (no file)
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O2 - BHO: (no name) -  =¤8E815-4A5E-4DFB-845E-AAB64207F5BD} - (no file)
O2 - BHO: (no name) - ¨¤¨¤6-8D59-4ffb-8758-209B6AD74ACC} - (no file)
O2 - BHO: (no name) - Ð=¤B5CA7-4A86-11D7-A4DF-000874180BB3} - (no file)
O3 - Toolbar: HP View - {B2847E28-5D7D-4DEB-8B67-05D28BCF79F5} - C:\Program Files\HP\Digital Imaging\bin\HPDTLK02.dll
O3 - Toolbar: eBay Toolbar - {92085AD4-F48A-450D-BD93-B28CC7DF67CE} - C:\Program Files\eBay\eBay Toolbar2\eBayTB.dll
O3 - Toolbar: Yahoo! Toolbar BETA - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O4 - HKLM\..\Run: [ehTray] C:\WINDOWS\ehome\ehtray.exe
O4 - HKLM\..\Run: [hpsysdrv] c:\windows\system\hpsysdrv.exe
O4 - HKLM\..\Run: [HPHUPD05] c:\Program Files\HP\{45B6180B-DCAB-4093-8EE8-6164457517F0}\hphupd05.exe
O4 - HKLM\..\Run: [HPHmon05] C:\WINDOWS\System32\hphmon05.exe
O4 - HKLM\..\Run: [KBD] C:\HP\KBD\KBD.EXE
O4 - HKLM\..\Run: [Recguard] C:\WINDOWS\SMINST\RECGUARD.EXE
O4 - HKLM\..\Run: [High Definition Audio Property Page Shortcut] HDAudPropShortcut.exe
O4 - HKLM\..\Run: [PS2] C:\WINDOWS\system32\ps2.exe
O4 - HKLM\..\Run: [eBayToolbar] C:\Program Files\eBay\eBay Toolbar2\eBayTBDaemon.exe
O4 - HKLM\..\Run: [Iomega Drive Icons] C:\Program Files\Iomega\DriveIcons\ImgIcon.exe
O4 - HKLM\..\Run: [Deskup] C:\Program Files\Iomega\DriveIcons\deskup.exe /IMGSTART
O4 - HKLM\..\Run: [OneCareUI] "C:\Program Files\Microsoft Windows OneCare Live\winssnotify.exe"
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [HP Component Manager] "C:\Program Files\HP\hpcoretech\hpcmpmgr.exe"
O4 - HKLM\..\Run: [WinPatrol] C:\Program Files\BillP Studios\WinPatrol\winpatrol.exe -expressboot
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [dldomon.exe] "C:\Program Files\Dell 968 AIO Printer\dldomon.exe"
O4 - HKLM\..\Run: [MemoryCardManager] "C:\Program Files\Dell 968 AIO Printer\memcard.exe"
O4 - HKLM\..\Run: [Dell 968 AIO Printer Fax Server] "C:\Program Files\Dell 968 AIO Printer\fm3032.exe" /s
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - Global Startup: HP Image Zone Fast Start.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqthb08.exe
O4 - Global Startup: Updates from HP.lnk = C:\Program Files\Updates from HP\137903\Program\BackWeb-137903.exe
O8 - Extra context menu item: &Highlight - C:\WINDOWS\WEB\highlight.htm
O8 - Extra context menu item: &Links List - C:\WINDOWS\WEB\urllist.htm
O8 - Extra context menu item: eBay Search - res://C:\Program Files\eBay\eBay Toolbar2\eBayTb.dll/RCSearch.html
O8 - Extra context menu item: I&mages List - C:\WINDOWS\Web\imglist.htm
O8 - Extra context menu item: Open Frame in &New Window - C:\WINDOWS\WEB\frm2new.htm
O8 - Extra context menu item: Zoom &In - C:\WINDOWS\WEB\zoomin.htm
O8 - Extra context menu item: Zoom O&ut - C:\WINDOWS\WEB\zoomout.htm
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O14 - IERESET.INF: START_PAGE_URL=http://www.att.net
O16 - DPF: {01113300-3E00-11D2-8470-0060089874ED} (Support.com Configuration Class) - https://activatemyfios.verizon.net/sdcCommon/download/FIOS/Verizon%20FiOS%20Installer.cab
O16 - DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} (PCPitstop Utility) - http://www.pcpitstop.com/betapit/PCPitStop.CAB
O16 - DPF: {215B8138-A3CF-44C5-803F-8226143CFC0A} (Trend Micro ActiveX Scan Agent 6.6) - http://housecall65.trendmicro.com/housecall/applet/html/native/x86/win32/activex/hcImpl.cab
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://gfx2.hotmail.com/mail/w3/resources/MSNPUpld.cab
O16 - DPF: {5ED80217-570B-4DA9-BF44-BE107C0EC166} (Windows Live Safety Center Base Module) - http://cdn.scan.onecare.live.com/resource/download/scanner/wlscbase6662.cab
O16 - DPF: {73ECB3AA-4717-450C-A2AB-D00DAD9EE203} (GMNRev Class) - http://h20270.www2.hp.com/ediags/gmn2/install/HPProductDetection.cab
O16 - DPF: {7A0D1738-10EA-47FF-92BE-4E137B5BE1A4} (Stm Class) - https://mpsnare.iesnare.com/StmOCX.cab
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O16 - DPF: {FC6703A7-5B7E-4f58-BE6D-2693AA3906AE} (HP Content Update) - http://h30299.www3.hp.com/ediags/hpna/web/14/install/gtdownhp.cab?1,0,0,94
O16 - DPF: {FFB3A759-98B1-446F-BDA9-909C6EB18CC7} (PCPitstop Exam) - http://utilities.pcpitstop.com/Optimize3/pcpitstop2.dll
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: dldoCATSCustConnectService - Unknown owner - C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\\dldoserv.exe
O23 - Service: dldo_device - - C:\WINDOWS\system32\dldocoms.exe
O23 - Service: Iomega App Services - Iomega Corporation - C:\PROGRA~1\Iomega\System32\AppServices.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: McciCMService - Motive Communications, Inc. - C:\Program Files\Common Files\Motive\McciCMService.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: ProtexisLicensing - Unknown owner - C:\WINDOWS\system32\PSIService.exe
O23 - Service: ZipToA - Iomega Corporation - C:\WINDOWS\system32\ZipToA.exe
O23 - Service: Iomega Active Disk (_IOMEGA_ACTIVE_DISK_SERVICE_) - Iomega Corporation - C:\Program Files\Iomega\AutoDisk\ADService.exe

--
End of file - 10183 bytes

======Scheduled tasks folder======

C:\WINDOWS\tasks\User_Feed_Synchronization-{FFEADB98-B295-4847-AEA9-F589ED7E9814}.job
C:\WINDOWS\tasks\WebReg .job

======Registry dump======

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\ >¤EC4B7-072B-4698-B504-2A414C1F0037}]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{02478D38-C3F9-4EFB-9B51-7695ECA05670}]
&Yahoo! Toolbar Helper - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll [2006-12-07 802840]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{06849E9F-C8D7-4D59-B87D-784B7D6BE0B3}]
Adobe PDF Reader Link Helper - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll [2006-12-18 59032]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{22D8E815-4A5E-4DFB-845E-AAB64207F5BD}]
eBay Toolbar Helper - C:\Program Files\eBay\eBay Toolbar2\eBayTB.dll [2009-02-07 525552]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{ae07101b-46d4-4a98-af68-0333ea26e113}]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{DBC80044-A445-435b-BC74-9C25C1C588A9}]
Java(tm) Plug-In 2 SSV Helper - C:\Program Files\Java\jre6\bin\jp2ssv.dll [2009-11-04 41760]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{E7E6F031-17CE-4C07-BC86-EABFE594F69C}]
JQSIEStartDetectorImpl Class - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll [2009-11-04 73728]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\ =¤8E815-4A5E-4DFB-845E-AAB64207F5BD}]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\¨¤¨¤6-8D59-4ffb-8758-209B6AD74ACC}]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\Ð=¤B5CA7-4A86-11D7-A4DF-000874180BB3}]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Toolbar]

{B2847E28-5D7D-4DEB-8B67-05D28BCF79F5} - HP View - C:\Program Files\HP\Digital Imaging\bin\HPDTLK02.dll [2003-11-21 98304]
{92085AD4-F48A-450D-BD93-B28CC7DF67CE} - eBay Toolbar - C:\Program Files\eBay\eBay Toolbar2\eBayTB.dll [2009-02-07 525552]
{EF99BD32-C1FB-11D2-892F-0090271D4F88} - Yahoo! Toolbar BETA - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll [2006-12-07 802840]

[HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run]
"ehTray"=C:\WINDOWS\ehome\ehtray.exe [2008-04-13 50176]
"hpsysdrv"=c:\windows\system\hpsysdrv.exe [1998-05-07 52736]
"HPHUPD05"=c:\Program Files\HP\{45B6180B-DCAB-4093-8EE8-6164457517F0}\hphupd05.exe [2003-08-21 49152]
"HPHmon05"=C:\WINDOWS\System32\hphmon05.exe [2003-08-21 483328]
"KBD"=C:\HP\KBD\KBD.EXE [2003-02-11 61440]
"Recguard"=C:\WINDOWS\SMINST\RECGUARD.EXE [2004-04-14 233472]
"High Definition Audio Property Page Shortcut"=C:\WINDOWS\system32\HDAudPropShortcut.exe [2004-03-18 61952]
"PS2"=C:\WINDOWS\system32\ps2.exe [2002-10-16 81920]
"eBayToolbar"=C:\Program Files\eBay\eBay Toolbar2\eBayTBDaemon.exe [2009-02-07 632048]
"Iomega Drive Icons"=C:\Program Files\Iomega\DriveIcons\ImgIcon.exe [2002-08-13 86016]
"Deskup"=C:\Program Files\Iomega\DriveIcons\deskup.exe [2002-07-16 32768]
"OneCareUI"=C:\Program Files\Microsoft Windows OneCare Live\winssnotify.exe [2010-02-05 65256]
"HP Software Update"=C:\Program Files\HP\HP Software Update\HPWuSchd2.exe [2007-05-08 54840]
"HP Component Manager"=C:\Program Files\HP\hpcoretech\hpcmpmgr.exe [2004-05-12 241664]
"WinPatrol"=C:\Program Files\BillP Studios\WinPatrol\winpatrol.exe [2008-10-09 333120]
"SunJavaUpdateSched"=C:\Program Files\Java\jre6\bin\jusched.exe [2009-11-04 149280]
"QuickTime Task"=C:\Program Files\QuickTime\qttask.exe [2009-09-05 417792]
"dldomon.exe"=C:\Program Files\Dell 968 AIO Printer\dldomon.exe [2007-10-05 455920]
"MemoryCardManager"=C:\Program Files\Dell 968 AIO Printer\memcard.exe [2007-10-05 410864]
"Dell 968 AIO Printer Fax Server"=C:\Program Files\Dell 968 AIO Printer\fm3032.exe [2007-10-05 312560]

[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run]
"ctfmon.exe"=C:\WINDOWS\system32\ctfmon.exe [2008-04-13 15360]

C:\Documents and Settings\All Users\Start Menu\Programs\Startup
HP Image Zone Fast Start.lnk - C:\Program Files\HP\Digital Imaging\bin\hpqthb08.exe
Updates from HP.lnk - C:\Program Files\Updates from HP\137903\Program\BackWeb-137903.exe

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Notify\igfxcui]
C:\WINDOWS\system32\igfxsrvc.dll [2004-04-20 344064]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Notify\WgaLogon]
C:\WINDOWS\system32\WgaLogon.dll [2007-03-15 236928]

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\OneCareMP]

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\network\OneCareMP]

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\network\UploadMgr]

[HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Policies\System]
"dontdisplaylastusername"=0
"legalnoticecaption"=
"legalnoticetext"=
"shutdownwithoutlogon"=1
"undockwithoutlogon"=1

[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\explorer]
"NoDriveTypeAutoRun"=145

[HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Policies\explorer]
"HonorAutoRunSetting"=

[HKEY_LOCAL_MACHINE\system\currentcontrolset\services\sharedaccess\parameters\firewallpolicy\standardprofile\authorizedapplications\list]
"%windir%\system32\sessmgr.exe"="%windir%\system32\sessmgr.exe:*:enabled:@xpsp2res.dll,-22019"
"C:\Program Files\Updates from HP\137903\Program\BackWeb-137903.exe"="C:\Program Files\Updates from HP\137903\Program\BackWeb-137903.exe:*:Enabled:BackWeb-137903"
"C:\Program Files\Messenger\msmsgs.exe"="C:\Program Files\Messenger\msmsgs.exe:*:Enabled:Windows Messenger"
"C:\Documents and Settings\briolette.YOUR-LZ5KT1ZAJ6\Application Data\U3\000018604574C48E\0DE4F643-C398-46ec-9339-2362F2311932\Exec\Skype.exe"="C:\Documents and Settings\briolette.YOUR-LZ5KT1ZAJ6\Application Data\U3\000018604574C48E\0DE4F643-C398-46ec-9339-2362F2311932\Exec\Skype.exe:*:Enabled:Skype"
"%windir%\Network Diagnostic\xpnetdiag.exe"="%windir%\Network Diagnostic\xpnetdiag.exe:*:Enabled:@xpsp3res.dll,-20000"
"C:\Documents and Settings\briolette.YOUR-LZ5KT1ZAJ6\Application Data\U3\0000187B85707BE7\0DE4F643-C398-46ec-9339-2362F2311932\Exec\Skype.exe"="C:\Documents and Settings\briolette.YOUR-LZ5KT1ZAJ6\Application Data\U3\0000187B85707BE7\0DE4F643-C398-46ec-9339-2362F2311932\Exec\Skype.exe:*:Enabled:Skype"

[HKEY_LOCAL_MACHINE\system\currentcontrolset\services\sharedaccess\parameters\firewallpolicy\domainprofile\authorizedapplications\list]
"%windir%\system32\sessmgr.exe"="%windir%\system32\sessmgr.exe:*:enabled:@xpsp2res.dll,-22019"
"%windir%\Network Diagnostic\xpnetdiag.exe"="%windir%\Network Diagnostic\xpnetdiag.exe:*:Enabled:@xpsp3res.dll,-20000"

======File associations======

.reg - open -

======List of files/folders created in the last 1 months======

2010-03-07 12:17:58 ----D---- C:\rsit
2010-02-24 13:56:31 ----HDC---- C:\WINDOWS\$NtUninstallKB979306$
2010-02-23 10:03:54 ----DC---- C:\WINDOWS\$NtUninstallKB978706$
2010-02-11 01:31:14 ----HDC---- C:\WINDOWS\$NtUninstallKB978262$
2010-02-11 01:31:07 ----HDC---- C:\WINDOWS\$NtUninstallKB971468$
2010-02-11 01:29:01 ----HDC---- C:\WINDOWS\$NtUninstallKB978037$
2010-02-11 01:28:52 ----HDC---- C:\WINDOWS\$NtUninstallKB975713$
2010-02-11 01:28:44 ----HDC---- C:\WINDOWS\$NtUninstallKB978251$
2010-02-11 01:28:34 ----HDC---- C:\WINDOWS\$NtUninstallKB975560$
2010-02-11 01:28:23 ----HDC---- C:\WINDOWS\$NtUninstallKB977914$
2010-02-11 01:28:01 ----HDC---- C:\WINDOWS\$NtUninstallKB977165$

======List of files/folders modified in the last 1 months======

2010-03-07 17:02:13 ----D---- C:\WINDOWS\Temp
2010-03-07 17:01:19 ----D---- C:\WINDOWS
2010-03-07 17:00:31 ----D---- C:\WINDOWS\system32\CatRoot2
2010-03-07 16:58:42 ----A---- C:\WINDOWS\SchedLgU.Txt
2010-03-07 12:20:47 ----D---- C:\WINDOWS\Prefetch
2010-03-07 00:48:40 ----D---- C:\Program Files\Microsoft Windows OneCare Live
2010-03-06 13:49:03 ----SHD---- C:\WINDOWS\Installer
2010-03-06 13:49:03 ----HD---- C:\Config.Msi
2010-03-05 10:16:32 ----D---- C:\Program Files\Common Files
2010-03-05 10:16:32 ----D---- C:\Program Files
2010-03-04 12:41:31 ----AD---- C:\Documents and Settings\All Users\Application Data\TEMP
2010-03-04 12:41:26 ----D---- C:\Program Files\SpywareBlaster
2010-03-03 17:51:37 ----D---- C:\WINDOWS\system32
2010-03-01 20:08:00 ----D---- C:\WINDOWS\system32\drivers
2010-03-01 12:08:18 ----HD---- C:\WINDOWS\inf
2010-03-01 12:08:09 ----RSHDC---- C:\WINDOWS\system32\dllcache
2010-03-01 08:54:39 ----SHD---- C:\System Volume Information
2010-03-01 08:54:39 ----D---- C:\WINDOWS\system32\NtmsData
2010-03-01 08:53:50 ----D---- C:\WINDOWS\Registration
2010-02-28 10:27:55 ----A---- C:\WINDOWS\imsins.BAK
2010-02-28 09:56:29 ----D---- C:\WINDOWS\system32\config
2010-02-28 09:55:57 ----D---- C:\WINDOWS\system32\wbem
2010-02-28 09:55:19 ----D---- C:\Program Files\Eusing Free Registry Cleaner
2010-02-28 09:55:16 ----D---- C:\Documents and Settings\briolette.YOUR-LZ5KT1ZAJ6\Application Data\Facebook
2010-02-28 09:54:34 ----D---- C:\WINDOWS\system32\inetsrv
2010-02-24 13:56:50 ----HD---- C:\WINDOWS\$hf_mig$
2010-02-22 20:46:08 ----D---- C:\WINDOWS\security
2010-02-22 18:17:04 ----D---- C:\WINDOWS\Help

======List of drivers (R=Running, S=Stopped, 0=Boot, 1=System, 2=Auto, 3=Demand, 4=Disabled)======

R1 AFS2K;AFS2k; C:\WINDOWS\system32\drivers\AFS2K.sys [2004-05-12 43672]
R1 intelppm;Intel Processor Driver; C:\WINDOWS\System32\DRIVERS\intelppm.sys [2008-04-13 36352]
R1 kbdhid;Keyboard HID Driver; C:\WINDOWS\System32\DRIVERS\kbdhid.sys [2008-04-13 14592]
R1 MSFWHLPR;MSFWHLPR; C:\WINDOWS\system32\DRIVERS\msfwhlpr.sys [2007-11-27 116416]
R2 CX23880;Conexant 23880 Video Capture; C:\WINDOWS\system32\drivers\cx88vid.sys [2004-04-07 160000]
R2 CX88ENC;Conexant 2388x MPEG Encoder; C:\WINDOWS\system32\drivers\cx88enc.sys [2004-04-07 295808]
R2 CXTUNE;Conexant 2388x Tuner; C:\WINDOWS\system32\drivers\CX88TUNE.sys [2004-04-07 30720]
R2 MSFWDrv;MSFWDrv; C:\WINDOWS\system32\DRIVERS\msfwdrv.sys [2007-11-27 91328]
R3 AgereSoftModem;Agere Systems Soft Modem; C:\WINDOWS\System32\DRIVERS\AGRSM.sys [2004-06-29 1268204]
R3 ALCXWDM;Service for Realtek AC97 Audio (WDM); C:\WINDOWS\system32\drivers\ALCXWDM.SYS [2004-10-01 2279424]
R3 Arp1394;1394 ARP Client Protocol; C:\WINDOWS\System32\DRIVERS\arp1394.sys [2008-04-13 60800]
R3 CXAVXBAR;Conexant Cx2388x Crossbar Dual Input ; C:\WINDOWS\system32\drivers\cxavxbar.sys [2004-04-07 9344]
R3 HidIr;Microsoft Infrared HID Driver; C:\WINDOWS\System32\DRIVERS\hidir.sys [2008-04-13 19200]
R3 HidUsb;Microsoft HID Class Driver; C:\WINDOWS\System32\DRIVERS\hidusb.sys [2008-04-13 10368]
R3 IrBus;Infrared bus filter driver for eHome remote controls; C:\WINDOWS\System32\DRIVERS\IrBus.sys [2008-04-13 46592]
R3 mouhid;Mouse HID Driver; C:\WINDOWS\System32\DRIVERS\mouhid.sys [2001-08-17 12160]
R3 MpFilter;Microsoft Malware Protection Driver; C:\WINDOWS\system32\DRIVERS\MpFilter.sys [2008-05-15 53168]
R3 NIC1394;1394 Net Driver; C:\WINDOWS\System32\DRIVERS\nic1394.sys [2008-04-13 61824]
R3 nv;nv; C:\WINDOWS\System32\DRIVERS\nv4_mini.sys [2004-08-03 1897408]
R3 rt2870;Linksys 802.11n USB Wireless LAN Card Driver; C:\WINDOWS\system32\DRIVERS\rt2870.sys [2007-07-27 517632]
R3 rtl8139;Realtek RTL8139/810x Family Fast Ethernet NIC NT Driver; C:\WINDOWS\System32\DRIVERS\R8139n51.SYS [2002-10-04 46976]
R3 usbccgp;Microsoft USB Generic Parent Driver; C:\WINDOWS\System32\DRIVERS\usbccgp.sys [2008-04-13 32128]
R3 usbehci;Microsoft USB 2.0 Enhanced Host Controller Miniport Driver; C:\WINDOWS\System32\DRIVERS\usbehci.sys [2008-04-13 30208]
R3 usbhub;Microsoft USB Standard Hub Driver; C:\WINDOWS\System32\DRIVERS\usbhub.sys [2008-04-13 59520]
R3 USBSTOR;USB Mass Storage Driver; C:\WINDOWS\System32\DRIVERS\USBSTOR.SYS [2008-04-13 26368]
R3 usbuhci;Microsoft USB Universal Host Controller Miniport Driver; C:\WINDOWS\System32\DRIVERS\usbuhci.sys [2008-04-13 20608]
S2 PCASp50;PCASp50 NDIS Protocol Driver; C:\WINDOWS\System32\Drivers\PCASp50.sys []
S3 ALCXSENS;Service for WDM 3D Audio Driver; C:\WINDOWS\system32\drivers\ALCXSENS.SYS [2003-12-12 391424]
S3 CCDECODE;Closed Caption Decoder; C:\WINDOWS\System32\DRIVERS\CCDECODE.sys [2008-04-13 17024]
S3 GTNDIS5;GTNDIS5 NDIS Protocol Driver; \??\C:\WINDOWS\system32\GTNDIS5.SYS []
S3 HdAudAddService;Microsoft UAA Function Driver for High Definition Audio Service; C:\WINDOWS\system32\drivers\HdAudio.sys [2004-03-18 113664]
S3 HDAudBus;Microsoft UAA Bus Driver for High Definition Audio; C:\WINDOWS\System32\DRIVERS\HDAudBus.sys [2008-04-13 144384]
S3 HPZid412;IEEE-1284.4 Driver HPZid412; C:\WINDOWS\System32\DRIVERS\HPZid412.sys [2004-03-21 51088]
S3 HPZipr12;Print Class Driver for IEEE-1284.4 HPZipr12; C:\WINDOWS\System32\DRIVERS\HPZipr12.sys [2004-03-21 16496]
S3 HPZius12;USB to IEEE-1284.4 Translation Driver HPZius12; C:\WINDOWS\System32\DRIVERS\HPZius12.sys [2004-03-21 21744]
S3 ialm;ialm; C:\WINDOWS\System32\DRIVERS\ialmnt5.sys [2004-04-20 711005]
S3 Iviaspi;IVI ASPI Shell; C:\WINDOWS\system32\drivers\iviaspi.sys [2003-09-10 21060]
S3 MREMPR5;MREMPR5 NDIS Protocol Driver; \??\C:\PROGRA~1\COMMON~1\Motive\MREMPR5.SYS []
S3 MRENDIS5;MRENDIS5 NDIS Protocol Driver; \??\C:\PROGRA~1\COMMON~1\Motive\MRENDIS5.SYS []
S3 MSTEE;Microsoft Streaming Tee/Sink-to-Sink Converter; C:\WINDOWS\system32\drivers\MSTEE.sys [2008-04-13 5504]
S3 NABTSFEC;NABTS/FEC VBI Codec; C:\WINDOWS\System32\DRIVERS\NABTSFEC.sys [2008-04-13 85248]
S3 NdisIP;Microsoft TV/Video Connection; C:\WINDOWS\System32\DRIVERS\NdisIP.sys [2008-04-13 10880]
S3 PCAMPR5;PCAMPR5 NDIS Protocol Driver; \??\C:\WINDOWS\system32\PCAMPR5.SYS []
S3 PCANDIS5;PCANDIS5 NDIS Protocol Driver; \??\C:\WINDOWS\system32\PCANDIS5.SYS []
S3 Pfc;Padus ASPI Shell; C:\WINDOWS\system32\drivers\pfc.sys [2003-09-19 10368]
S3 Ps2;PS2; C:\WINDOWS\System32\DRIVERS\PS2.sys [2001-06-04 14112]
S3 SDDMI2;SDDMI2; \??\C:\WINDOWS\system32\DDMI2.sys []
S3 SLIP;BDA Slip De-Framer; C:\WINDOWS\System32\DRIVERS\SLIP.sys [2008-04-13 11136]
S3 SONYPVU1;Sony USB Filter Driver (SONYPVU1); C:\WINDOWS\System32\DRIVERS\SONYPVU1.SYS [2001-08-17 7552]
S3 streamip;BDA IPSink; C:\WINDOWS\System32\DRIVERS\StreamIP.sys [2008-04-13 15232]
S3 USB_RNDIS;Linksys Wireless-G USB Network Adapter with SpeedBooster Driver v2; C:\WINDOWS\system32\DRIVERS\usb8023.sys [2008-04-13 12800]
S3 usbohci;Microsoft USB Open Host Controller Miniport Driver; C:\WINDOWS\System32\DRIVERS\usbohci.sys [2008-04-13 17152]
S3 usbprint;Microsoft USB PRINTER Class; C:\WINDOWS\System32\DRIVERS\usbprint.sys [2008-04-13 25856]
S3 usbscan;USB Scanner Driver; C:\WINDOWS\System32\DRIVERS\usbscan.sys [2008-04-13 15104]
S3 wind502u;AT&T Plug&Share 54 Mbps Pocket-Size Wireless USB Adapter; C:\WINDOWS\system32\DRIVERS\wind502u.sys []
S3 WSTCODEC;World Standard Teletext Codec; C:\WINDOWS\System32\DRIVERS\WSTCODEC.SYS [2008-04-13 19200]

======List of services (R=Running, S=Stopped, 0=Boot, 1=System, 2=Auto, 3=Demand, 4=Disabled)======

R2 _IOMEGA_ACTIVE_DISK_SERVICE_;Iomega Active Disk; C:\Program Files\Iomega\AutoDisk\ADService.exe [2002-09-24 151552]
R2 Bonjour Service;Bonjour Service; C:\Program Files\Bonjour\mDNSResponder.exe [2008-12-12 238888]
R2 dldo_device;dldo_device; C:\WINDOWS\system32\dldocoms.exe [2007-10-05 595184]
R2 ehSched;Media Center Scheduler Service; C:\WINDOWS\ehome\ehSched.exe [2008-04-13 84992]
R2 Iomega App Services;Iomega App Services; C:\PROGRA~1\Iomega\System32\AppServices.exe [2002-09-04 73728]
R2 JavaQuickStarterService;Java Quick Starter; C:\Program Files\Java\jre6\bin\jqs.exe [2009-11-04 153376]
R2 McciCMService;McciCMService; C:\Program Files\Common Files\Motive\McciCMService.exe [2009-08-12 303104]
R2 msfwsvc;OneCare Firewall; C:\Program Files\Microsoft Windows OneCare Live\Firewall\msfwsvc.exe [2007-11-27 755264]
R2 OcHealthMon;Windows Live OneCare Health Monitor; C:\Program Files\Microsoft Windows OneCare Live\OcHealthMon.exe [2010-02-05 26120]
R2 OneCareMP;OneCare AntiSpyware and AntiVirus; C:\Program Files\Microsoft Windows OneCare Live\Antivirus\MsMpEng.exe [2008-07-09 18704]
R2 Pml Driver HPZ12;Pml Driver HPZ12; C:\WINDOWS\system32\HPZipm12.exe [2007-08-09 73728]
R2 ProtexisLicensing;ProtexisLicensing; C:\WINDOWS\system32\PSIService.exe [2006-11-02 174656]
R2 winss;Windows Live OneCare; C:\Program Files\Microsoft Windows OneCare Live\winss.exe [2010-02-05 1141112]
S2 dldoCATSCustConnectService;dldoCATSCustConnectService; C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\\dldoserv.exe [2007-10-05 99568]
S2 ZipToA;ZipToA; C:\WINDOWS\system32\ZipToA.exe [2000-01-13 348160]
S3 aspnet_state;ASP.NET State Service; C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\aspnet_state.exe [2008-07-25 34312]
S3 clr_optimization_v2.0.50727_32;.NET Runtime Optimization Service v2.0.50727_X86; C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\mscorsvw.exe [2008-07-25 69632]
S3 FontCache3.0.0.0;Windows Presentation Foundation Font Cache 3.0.0.0; C:\WINDOWS\Microsoft.NET\Framework\v3.0\WPF\PresentationFontCache.exe [2008-07-29 46104]
S3 idsvc;Windows CardSpace; C:\WINDOWS\Microsoft.NET\Framework\v3.0\Windows Communication Foundation\infocard.exe [2008-07-29 881664]
S3 ose;Office Source Engine; C:\Program Files\Common Files\Microsoft Shared\Source Engine\OSE.EXE [2003-07-28 89136]
S4 Iomega Activity Disk2;Iomega Activity Disk2; []
S4 NetTcpPortSharing;Net.Tcp Port Sharing Service; C:\WINDOWS\Microsoft.NET\Framework\v3.0\Windows Communication Foundation\SMSvcHost.exe [2008-07-29 132096]

-----------------EOF-----------------
Cypher
March 8, 2010, 5:06 PM UTC
Hi briolette.
Sorry you had trouble with the Gmer scan it can be problematic on some systems.
RSIT only produces the second log after it's first run, as you had to run it a second time there would be no second log produced.
I am not seeing any malware in your logs so far, please continue with the instructions below.

Registry Cleaners

Re. Eusing Free Registry Cleaner

I don't personally recommend the use of ANY registry cleaners. Here is an excerpt from a discussion on regcleaners
Most reg cleaners aren't bad as such, but they aren't perfect and even the best have been known to cause problems. The point we are trying to make is that the risk of using one far outweighs any benefit. If it does work perfectly you will not see any difference. If it doesn't work properly you may end up with an expensive doorstop.


This post by Bill Castner is veryinformative: WhatTheTech Forum



Coupon Printer for Windows << Uninstall if you do not use via add/remove programs.

It is not bad as such BUT does like to collect data and send it home, so if not used it is always recommended to removed. If it is used then by all means keep it.

Next.

Fix HijackThis entries

Run HijackThis

  • If you are on the Main Menu page... Click "Do a system scan only"
  • If you are on the "scan & fix stuff" page... Press the Scan...button.
  • When the scan finishes...Place a check mark next to the following entries (if they are still present)
  • Note: Only check those items listed below.
    O2 - BHO: (no name) - >¤EC4B7-072B-4698-B504-2A414C1F0037} - (no file)
    O2 - BHO: (no name) - {ae07101b-46d4-4a98-af68-0333ea26e113} - (no file)
    O2 - BHO: (no name) - =¤8E815-4A5E-4DFB-845E-AAB64207F5BD} - (no file)
    O2 - BHO: (no name) - ¨¤¨¤6-8D59-4ffb-8758-209B6AD74ACC} - (no file)
    O2 - BHO: (no name) - Ð=¤B5CA7-4A86-11D7-A4DF-000874180BB3} - (no file)


  • After checking these items... CLOSE ALL open windows except HijackThis.
  • Click the Fix Checked ...button...to remove the entries you checked.
  • Choose YES...when prompted to fix the selected items.
  • Once it has fixed them, close HijackThis and reboot your computer normally.


Next.

Post a New HJT Log
  • Start HijackThis.
  • If you are on the "scan & fix stuff" page... Press the "Main Menu"...button.
  • From the Main Menu... Press the "Do System Scan and Save a Log File"...button.
  • When completed...Notepad will open with the new "hijackthis.log" file contents.
  • Copy/paste the entire (hijackthis.log) file contents in your next reply.


Next.

Please download ATF Cleaner to your desktop.

  • Double-click ATF-Cleaner.exe to run the program.
  • Under Main choose: Select All
  • Click the Empty Selected button.
If you use Firefox browser
  • Click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
  • NOTE: If you would like to keep your saved passwords, please click No at the prompt.
If you use Opera browser
  • Click Opera at the top and choose: Select All
  • Click the Empty Selected button.
  • NOTE: If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program.
For Technical Support, double-click the e-mail address located at the bottom of each menu.

Next.

Please Disable Windows Live OneCare so it does not interfere with the below scan, Don't forget to re-enable it afterwards.

Next.

ESET online scannner

Note: You can use either Internet Explorer or Mozilla FireFox for this scan.

Note: If you are using Windows Vista, open your browser by right-clicking on its icon and select 'Run as administrator' to perform this scan.

  • Please go Here then click on:
    Note: If using Mozilla Firefox you will need to download esetsmartinstaller_enu.exe when prompted then double click on it to install.
    All of the below instructions are compatible with either Internet Explorer or Mozilla FireFox.
  • Select the option YES, I accept the Terms of Use then click on:
  • When prompted allow the Add-On/Active X to install.
  • Make sure that the option Remove found threats is NOT checked, and the option Scan archives is checked.
  • Now click on Advanced Settings and select the following:

    • Scan for potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth Technology

  • Now click on:
  • The virus signature database... will begin to download. Be patient this make take some time depending on the speed of your Internet Connection.
  • When completed the Online Scan will begin automatically.
  • Do not touch either the Mouse or keyboard during the scan otherwise it may stall.
  • When completed select Uninstall application on close if you so wish, make sure you copy the logfile first!
  • Now click on:
  • Use notepad to open the logfile located at C:\Program Files\ESET\EsetOnlineScanner\log.txt.
  • Copy and paste that log as a reply to this topic.


Logs/Information to Post in your Next Reply

  • HijackThis log.
  • ESET log.
  • Please give me an update on your computers performance.
briolette
March 8, 2010, 10:29 PM UTC
Hey, Cypher...thanks for the heads-up on Registry Cleaners. LOL A little bit of experience with them has taught me that they're ill-advised. Oh, and thank you, too, for the mention about OneCare. They actually notified me of its discontinuance, while at the same time granting me a 6-month extension free of charge - until 8/2010. "Free is good", for the time being, but I'm saddened by the fact that there may not be other virusware out there that performs double-duty like that. I may try Kaspersky next time, but preferably some software with a smaller footprint than MS.

Okay, to follow, my latest HJT log:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 5:16:42 PM, on 3/8/2010
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Microsoft Windows OneCare Live\Antivirus\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\WINDOWS\system32\dldocoms.exe
C:\WINDOWS\ehome\ehSched.exe
C:\PROGRA~1\Iomega\System32\AppServices.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\Motive\McciCMService.exe
C:\Program Files\Microsoft Windows OneCare Live\OcHealthMon.exe
C:\WINDOWS\system32\HPZipm12.exe
C:\WINDOWS\system32\PSIService.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Iomega\AutoDisk\ADService.exe
C:\Program Files\Microsoft Windows OneCare Live\Firewall\msfwsvc.exe
C:\Program Files\Microsoft Windows OneCare Live\winss.exe
C:\WINDOWS\ehome\ehtray.exe
C:\windows\system\hpsysdrv.exe
C:\WINDOWS\System32\hphmon05.exe
C:\HP\KBD\KBD.EXE
C:\Program Files\eBay\eBay Toolbar2\eBayTBDaemon.exe
C:\Program Files\Iomega\DriveIcons\ImgIcon.exe
C:\Program Files\Microsoft Windows OneCare Live\winssnotify.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\HP\hpcoretech\hpcmpmgr.exe
C:\Program Files\BillP Studios\WinPatrol\winpatrol.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\Dell 968 AIO Printer\dldomon.exe
C:\Program Files\Dell 968 AIO Printer\memcard.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Updates from HP\137903\Program\BackWeb-137903.exe
C:\WINDOWS\ehome\ehmsas.exe
C:\Program Files\HP\Digital Imaging\bin\hpqgalry.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = https://login.yahoo.com/config/login_verify2?&.src=ym
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_US&c=Q304&bd=pavilion&pf=desktop
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://us.rd.yahoo.com/customize/ycomp/defaults/su/*http://www.yahoo.com
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = localhost;*.local
R3 - URLSearchHook: Yahoo! Toolbar BETA - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: &Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: eBay Toolbar Helper - {22D8E815-4A5E-4DFB-845E-AAB64207F5BD} - C:\Program Files\eBay\eBay Toolbar2\eBayTB.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O3 - Toolbar: HP View - {B2847E28-5D7D-4DEB-8B67-05D28BCF79F5} - C:\Program Files\HP\Digital Imaging\bin\HPDTLK02.dll
O3 - Toolbar: eBay Toolbar - {92085AD4-F48A-450D-BD93-B28CC7DF67CE} - C:\Program Files\eBay\eBay Toolbar2\eBayTB.dll
O3 - Toolbar: Yahoo! Toolbar BETA - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O4 - HKLM\..\Run: [ehTray] C:\WINDOWS\ehome\ehtray.exe
O4 - HKLM\..\Run: [hpsysdrv] c:\windows\system\hpsysdrv.exe
O4 - HKLM\..\Run: [HPHUPD05] c:\Program Files\HP\{45B6180B-DCAB-4093-8EE8-6164457517F0}\hphupd05.exe
O4 - HKLM\..\Run: [HPHmon05] C:\WINDOWS\System32\hphmon05.exe
O4 - HKLM\..\Run: [KBD] C:\HP\KBD\KBD.EXE
O4 - HKLM\..\Run: [Recguard] C:\WINDOWS\SMINST\RECGUARD.EXE
O4 - HKLM\..\Run: [High Definition Audio Property Page Shortcut] HDAudPropShortcut.exe
O4 - HKLM\..\Run: [PS2] C:\WINDOWS\system32\ps2.exe
O4 - HKLM\..\Run: [eBayToolbar] C:\Program Files\eBay\eBay Toolbar2\eBayTBDaemon.exe
O4 - HKLM\..\Run: [Iomega Drive Icons] C:\Program Files\Iomega\DriveIcons\ImgIcon.exe
O4 - HKLM\..\Run: [Deskup] C:\Program Files\Iomega\DriveIcons\deskup.exe /IMGSTART
O4 - HKLM\..\Run: [OneCareUI] "C:\Program Files\Microsoft Windows OneCare Live\winssnotify.exe"
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [HP Component Manager] "C:\Program Files\HP\hpcoretech\hpcmpmgr.exe"
O4 - HKLM\..\Run: [WinPatrol] C:\Program Files\BillP Studios\WinPatrol\winpatrol.exe -expressboot
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [dldomon.exe] "C:\Program Files\Dell 968 AIO Printer\dldomon.exe"
O4 - HKLM\..\Run: [MemoryCardManager] "C:\Program Files\Dell 968 AIO Printer\memcard.exe"
O4 - HKLM\..\Run: [Dell 968 AIO Printer Fax Server] "C:\Program Files\Dell 968 AIO Printer\fm3032.exe" /s
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - Global Startup: HP Image Zone Fast Start.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqthb08.exe
O4 - Global Startup: Updates from HP.lnk = C:\Program Files\Updates from HP\137903\Program\BackWeb-137903.exe
O8 - Extra context menu item: &Highlight - C:\WINDOWS\WEB\highlight.htm
O8 - Extra context menu item: &Links List - C:\WINDOWS\WEB\urllist.htm
O8 - Extra context menu item: eBay Search - res://C:\Program Files\eBay\eBay Toolbar2\eBayTb.dll/RCSearch.html
O8 - Extra context menu item: I&mages List - C:\WINDOWS\Web\imglist.htm
O8 - Extra context menu item: Open Frame in &New Window - C:\WINDOWS\WEB\frm2new.htm
O8 - Extra context menu item: Zoom &In - C:\WINDOWS\WEB\zoomin.htm
O8 - Extra context menu item: Zoom O&ut - C:\WINDOWS\WEB\zoomout.htm
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O14 - IERESET.INF: START_PAGE_URL=http://www.att.net
O16 - DPF: {01113300-3E00-11D2-8470-0060089874ED} (Support.com Configuration Class) - https://activatemyfios.verizon.net/sdcCommon/download/FIOS/Verizon%20FiOS%20Installer.cab
O16 - DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} (PCPitstop Utility) - http://www.pcpitstop.com/betapit/PCPitStop.CAB
O16 - DPF: {215B8138-A3CF-44C5-803F-8226143CFC0A} (Trend Micro ActiveX Scan Agent 6.6) - http://housecall65.trendmicro.com/housecall/applet/html/native/x86/win32/activex/hcImpl.cab
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://gfx2.hotmail.com/mail/w3/resources/MSNPUpld.cab
O16 - DPF: {5ED80217-570B-4DA9-BF44-BE107C0EC166} (Windows Live Safety Center Base Module) - http://cdn.scan.onecare.live.com/resource/download/scanner/wlscbase6662.cab
O16 - DPF: {73ECB3AA-4717-450C-A2AB-D00DAD9EE203} (GMNRev Class) - http://h20270.www2.hp.com/ediags/gmn2/install/HPProductDetection.cab
O16 - DPF: {7A0D1738-10EA-47FF-92BE-4E137B5BE1A4} (Stm Class) - https://mpsnare.iesnare.com/StmOCX.cab
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O16 - DPF: {FC6703A7-5B7E-4f58-BE6D-2693AA3906AE} (HP Content Update) - http://h30299.www3.hp.com/ediags/hpna/web/14/install/gtdownhp.cab?1,0,0,94
O16 - DPF: {FFB3A759-98B1-446F-BDA9-909C6EB18CC7} (PCPitstop Exam) - http://utilities.pcpitstop.com/Optimize3/pcpitstop2.dll
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: dldoCATSCustConnectService - Unknown owner - C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\\dldoserv.exe
O23 - Service: dldo_device - - C:\WINDOWS\system32\dldocoms.exe
O23 - Service: Iomega App Services - Iomega Corporation - C:\PROGRA~1\Iomega\System32\AppServices.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: McciCMService - Motive Communications, Inc. - C:\Program Files\Common Files\Motive\McciCMService.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: ProtexisLicensing - Unknown owner - C:\WINDOWS\system32\PSIService.exe
O23 - Service: ZipToA - Iomega Corporation - C:\WINDOWS\system32\ZipToA.exe
O23 - Service: Iomega Active Disk (_IOMEGA_ACTIVE_DISK_SERVICE_) - Iomega Corporation - C:\Program Files\Iomega\AutoDisk\ADService.exe

--
End of file - 9800 bytes
briolette
March 8, 2010, 10:36 PM UTC
Cypher, the ATF link isn't working. Can you provide me with another, please?
Cypher
March 9, 2010, 10:40 AM UTC
Hi briolette.
You could try DriveImage XML V2.13 for your backup needs it's free.
I can also recommend some free anti-virus applications if you wish.

The link for ATF Cleaner works for me try it again it may have been down temporarily.

If its still not working try this.

CCleaner

Please download CCleaner from Here and save it to your Desktop.
When the file has been saved, go to your Desktop and double-click on ccsetupxxx_
Follow the prompts to install the program.

Complete the installation.
  • Make sure that ALL browser windows are closed
  • Double-click the CCleaner shortcut on the desktop to start the program.
  • Click on the Options block on the left, then choose Cookies.
  • Under Cookies to Delete, highlight any cookies you would like to retain permanently
  • Click the right arrow > to move them to the Cookies to Keep window.
  • Go into Options > Advanced deselect/uncheck 'Only delete files in Windows Temp folders older than 48 hours'
  • Click Run Cleaner to run the program.
  • CAUTION: Please do NOT use the "Registry" button in the left pane.
    This is a built-in registry cleaner. Removing certain entries can render your computer inoperable!
briolette
March 9, 2010, 6:21 PM UTC
Hi, Cypher. The ATF link worked today, and I successfully ran the program. Thank you, very much. I also just completed the ESet scan. The software did not produce a log file, as such - it did, however, post the 2 threats that I've included below.

I should indicate that I was unable to completely disable OneCare, just its firewall. True to form, MS has made it very difficult to find the mechanism to be able to do so. If current results are unsatisfactory, I will do further research to find out how to disable this virusware and run the ESet scan again. I will be happy to do so, please let me know.

In addition, my computer's performance hasn't changed. Aside from being sluggish, I am still unable to back up my system. During the backing up process, everything works perfectly until we get to the last step, where new files are to be saved to my auxiliary drive. I've checked Device Manager, and it appears that this "W" drive is in working order; therefore, I don't believe that the problem lies with this drive, I think it's a software issue.

Okay, Cypher, the 2 threats found by ESet are as follows:

C:\Program Files\Updates from HP\137903\Program\BackWeb-137903.exe probably a variant of Win32/Agent trojan

Operating memory probably a variant of Win32/Agent trojan
briolette
March 9, 2010, 6:32 PM UTC
Latest HJT log:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 1:30:36 PM, on 3/9/2010
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Microsoft Windows OneCare Live\Antivirus\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\WINDOWS\system32\dldocoms.exe
C:\WINDOWS\ehome\ehSched.exe
C:\PROGRA~1\Iomega\System32\AppServices.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\Motive\McciCMService.exe
C:\Program Files\Microsoft Windows OneCare Live\OcHealthMon.exe
C:\WINDOWS\system32\HPZipm12.exe
C:\WINDOWS\system32\PSIService.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Iomega\AutoDisk\ADService.exe
C:\Program Files\Microsoft Windows OneCare Live\Firewall\msfwsvc.exe
C:\Program Files\Microsoft Windows OneCare Live\winss.exe
C:\WINDOWS\ehome\ehtray.exe
C:\windows\system\hpsysdrv.exe
C:\WINDOWS\System32\hphmon05.exe
C:\HP\KBD\KBD.EXE
C:\Program Files\eBay\eBay Toolbar2\eBayTBDaemon.exe
C:\Program Files\Iomega\DriveIcons\ImgIcon.exe
C:\Program Files\Microsoft Windows OneCare Live\winssnotify.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\HP\hpcoretech\hpcmpmgr.exe
C:\Program Files\BillP Studios\WinPatrol\winpatrol.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\Dell 968 AIO Printer\dldomon.exe
C:\Program Files\Dell 968 AIO Printer\memcard.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Updates from HP\137903\Program\BackWeb-137903.exe
C:\WINDOWS\ehome\ehmsas.exe
C:\Program Files\HP\Digital Imaging\bin\hpqgalry.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = https://login.yahoo.com/config/login_verify2?&.src=ym
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_US&c=Q304&bd=pavilion&pf=desktop
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://us.rd.yahoo.com/customize/ycomp/defaults/su/*http://www.yahoo.com
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = localhost;*.local
R3 - URLSearchHook: Yahoo! Toolbar BETA - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: &Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: eBay Toolbar Helper - {22D8E815-4A5E-4DFB-845E-AAB64207F5BD} - C:\Program Files\eBay\eBay Toolbar2\eBayTB.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O3 - Toolbar: HP View - {B2847E28-5D7D-4DEB-8B67-05D28BCF79F5} - C:\Program Files\HP\Digital Imaging\bin\HPDTLK02.dll
O3 - Toolbar: eBay Toolbar - {92085AD4-F48A-450D-BD93-B28CC7DF67CE} - C:\Program Files\eBay\eBay Toolbar2\eBayTB.dll
O3 - Toolbar: Yahoo! Toolbar BETA - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O4 - HKLM\..\Run: [ehTray] C:\WINDOWS\ehome\ehtray.exe
O4 - HKLM\..\Run: [hpsysdrv] c:\windows\system\hpsysdrv.exe
O4 - HKLM\..\Run: [HPHUPD05] c:\Program Files\HP\{45B6180B-DCAB-4093-8EE8-6164457517F0}\hphupd05.exe
O4 - HKLM\..\Run: [HPHmon05] C:\WINDOWS\System32\hphmon05.exe
O4 - HKLM\..\Run: [KBD] C:\HP\KBD\KBD.EXE
O4 - HKLM\..\Run: [Recguard] C:\WINDOWS\SMINST\RECGUARD.EXE
O4 - HKLM\..\Run: [High Definition Audio Property Page Shortcut] HDAudPropShortcut.exe
O4 - HKLM\..\Run: [PS2] C:\WINDOWS\system32\ps2.exe
O4 - HKLM\..\Run: [eBayToolbar] C:\Program Files\eBay\eBay Toolbar2\eBayTBDaemon.exe
O4 - HKLM\..\Run: [Iomega Drive Icons] C:\Program Files\Iomega\DriveIcons\ImgIcon.exe
O4 - HKLM\..\Run: [Deskup] C:\Program Files\Iomega\DriveIcons\deskup.exe /IMGSTART
O4 - HKLM\..\Run: [OneCareUI] "C:\Program Files\Microsoft Windows OneCare Live\winssnotify.exe"
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [HP Component Manager] "C:\Program Files\HP\hpcoretech\hpcmpmgr.exe"
O4 - HKLM\..\Run: [WinPatrol] C:\Program Files\BillP Studios\WinPatrol\winpatrol.exe -expressboot
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [dldomon.exe] "C:\Program Files\Dell 968 AIO Printer\dldomon.exe"
O4 - HKLM\..\Run: [MemoryCardManager] "C:\Program Files\Dell 968 AIO Printer\memcard.exe"
O4 - HKLM\..\Run: [Dell 968 AIO Printer Fax Server] "C:\Program Files\Dell 968 AIO Printer\fm3032.exe" /s
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - Global Startup: HP Image Zone Fast Start.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqthb08.exe
O4 - Global Startup: Updates from HP.lnk = C:\Program Files\Updates from HP\137903\Program\BackWeb-137903.exe
O8 - Extra context menu item: &Highlight - C:\WINDOWS\WEB\highlight.htm
O8 - Extra context menu item: &Links List - C:\WINDOWS\WEB\urllist.htm
O8 - Extra context menu item: eBay Search - res://C:\Program Files\eBay\eBay Toolbar2\eBayTb.dll/RCSearch.html
O8 - Extra context menu item: I&mages List - C:\WINDOWS\Web\imglist.htm
O8 - Extra context menu item: Open Frame in &New Window - C:\WINDOWS\WEB\frm2new.htm
O8 - Extra context menu item: Zoom &In - C:\WINDOWS\WEB\zoomin.htm
O8 - Extra context menu item: Zoom O&ut - C:\WINDOWS\WEB\zoomout.htm
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O14 - IERESET.INF: START_PAGE_URL=http://www.att.net
O16 - DPF: {01113300-3E00-11D2-8470-0060089874ED} (Support.com Configuration Class) - https://activatemyfios.verizon.net/sdcCommon/download/FIOS/Verizon%20FiOS%20Installer.cab
O16 - DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} (PCPitstop Utility) - http://www.pcpitstop.com/betapit/PCPitStop.CAB
O16 - DPF: {215B8138-A3CF-44C5-803F-8226143CFC0A} (Trend Micro ActiveX Scan Agent 6.6) - http://housecall65.trendmicro.com/housecall/applet/html/native/x86/win32/activex/hcImpl.cab
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://gfx2.hotmail.com/mail/w3/resources/MSNPUpld.cab
O16 - DPF: {5ED80217-570B-4DA9-BF44-BE107C0EC166} (Windows Live Safety Center Base Module) - http://cdn.scan.onecare.live.com/resource/download/scanner/wlscbase6662.cab
O16 - DPF: {73ECB3AA-4717-450C-A2AB-D00DAD9EE203} (GMNRev Class) - http://h20270.www2.hp.com/ediags/gmn2/install/HPProductDetection.cab
O16 - DPF: {7530BFB8-7293-4D34-9923-61A11451AFC5} (OnlineScanner Control) - http://download.eset.com/special/eos/OnlineScanner.cab
O16 - DPF: {7A0D1738-10EA-47FF-92BE-4E137B5BE1A4} (Stm Class) - https://mpsnare.iesnare.com/StmOCX.cab
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O16 - DPF: {FC6703A7-5B7E-4f58-BE6D-2693AA3906AE} (HP Content Update) - http://h30299.www3.hp.com/ediags/hpna/web/14/install/gtdownhp.cab?1,0,0,94
O16 - DPF: {FFB3A759-98B1-446F-BDA9-909C6EB18CC7} (PCPitstop Exam) - http://utilities.pcpitstop.com/Optimize3/pcpitstop2.dll
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: dldoCATSCustConnectService - Unknown owner - C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\\dldoserv.exe
O23 - Service: dldo_device - - C:\WINDOWS\system32\dldocoms.exe
O23 - Service: Iomega App Services - Iomega Corporation - C:\PROGRA~1\Iomega\System32\AppServices.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: McciCMService - Motive Communications, Inc. - C:\Program Files\Common Files\Motive\McciCMService.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: ProtexisLicensing - Unknown owner - C:\WINDOWS\system32\PSIService.exe
O23 - Service: ZipToA - Iomega Corporation - C:\WINDOWS\system32\ZipToA.exe
O23 - Service: Iomega Active Disk (_IOMEGA_ACTIVE_DISK_SERVICE_) - Iomega Corporation - C:\Program Files\Iomega\AutoDisk\ADService.exe

--
End of file - 9834 bytes
Cypher
March 9, 2010, 6:42 PM UTC
Hi briolette.
I do need to see the log from the online scan, lets try another scanner.

Im not sure what version of onecare you have, but one of these options should be right to disable the AV.

Open OneCare, click change settings, click on viruses and spyware tab, disable virus and spyware monitoring.

Or

Windows Live OneCare (Version 2)
(Disable Anti-virus component)
  1. Click on Start > All Programs > Windows Live OneCare.
  2. Under Quick links, click on "Change settings".
  3. Select the Viruses and Spyware tab.
  4. Under Virus and spyware monitoring, select "Off".
  5. Uncheck this box - "Also look for virus-like behavior".
  6. Click OK to apply the settings.
  7. Close OneCare.

*Important - Please *enable * Windows Live OneCare - Anti-virus component before posting logs.

Next.

:Kaspersky scan:

    Please go to Kaspersky website and perform an online antivirus scan.

    • Read through the requirements and privacy statement and click on Accept button.
    • It will start downloading and installing the scanner and virus definitions. You will be prompted to install an application from Kaspersky. Click Run.
    • When the downloads have finished, click on Settings.
    • Make sure these boxes are checked (ticked). If they are not, please tick them and click on the Save button:
        Spyware, Adware, Dialers, and other potentially dangerous programs
        Archives
        Mail databases
    • Click on My Computer under Scan.
    • Once the scan is complete, it will display the results. Click on View Scan Report.
    • You will see a list of infected items there. Click on Save Report As....
    • Save this report to a convenient place. Change the Files of type to Text file (.txt) before clicking on the Save button.
    • Please post this log in your next reply.
briolette
March 10, 2010, 12:51 AM UTC
Good evening, Cypher...just completed the Kaspersky scan and am posting the log below. If I may, I have a couple of questions that I'd like to put to you first, please.

I've been visiting Kaspersky's website for months now in order to avail myself of their free, malware scan, but as of approximately a week ago, they were still maintaining that this scan was unavailable & in the process of being updated. Is it available now, or have you been given access to a back door?

Also, I would be very interested in any freeware that you can recommend, either for virus protection and/or backing up my system. As well, I'd like to know if you would recommend permanently installing the ATF software for routine maintenance, along with any others that would aid in keeping my system nice and tight.

Thanks a million for all of your help thus far, and I'm on standby for the next phase...briolette

Kaspersky log:

--------------------------------------------------------------------------------
KASPERSKY ONLINE SCANNER 7.0: scan report
Tuesday, March 9, 2010
Operating system: Microsoft Windows XP Professional Service Pack 3 (build 2600)
Kaspersky Online Scanner version: 7.0.26.13
Last database update: Tuesday, March 09, 2010 15:48:46
Records in database: 3748985
--------------------------------------------------------------------------------

Scan settings:
scan using the following database: extended
Scan archives: yes
Scan e-mail databases: yes

Scan area - My Computer:
C:\
D:\
E:\
F:\
G:\
I:\
J:\
K:\
W:\

Scan statistics:
Objects scanned: 96163
Threats found: 2
Infected objects found: 9
Suspicious objects found: 0
Scan duration: 02:35:16


File name / Threat / Threats count
C:\hp\recovery\wizard\fscommand\AppRecoveryLink_ret.exe Infected: Trojan-Spy.Win32.Agent.bdrd 1
C:\hp\recovery\wizard\fscommand\CDLogic_ret.exe Infected: Trojan-Spy.Win32.Agent.bdrd 1
C:\hp\recovery\wizard\fscommand\CreatorLink_ret.exe Infected: Trojan-Spy.Win32.Agent.bdrd 1
C:\hp\recovery\wizard\fscommand\RestoreLink_ret.exe Infected: Trojan-Spy.Win32.Agent.bdrd 1
C:\hp\recovery\wizard\fscommand\RTCDLink_ret.exe Infected: Trojan-Spy.Win32.Agent.bdrd 1
C:\hp\recovery\wizard\fscommand\RunLink_ret.exe Infected: Trojan-Spy.Win32.Agent.bdrd 1
C:\hp\recovery\wizard\fscommand\SysRecoveryLink_ret.exe Infected: Trojan-Spy.Win32.Agent.bdrd 1
C:\hp\recovery\wizard\fscommand\WizardLink_ret.exe Infected: Trojan-Spy.Win32.Agent.bdrd 1
C:\WINDOWS\Web\Wallpaper\welcome\AWhelper.dll Infected: not-a-virus:AdWare.Win32.WebHancer.x 1

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