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This thread's last reply is from March 18, 2010, 7:16 PM UTC. Software, malware, and removal-tool advice below may be out of date — treat specific steps and download links with caution.

sarah33500
March 18, 2010, 5:12 PM UTC
Hi there,

I use Outlook to manage my two email accounts (orange.fr and hotmail.com). Since setting this up a couple of months ago, I have noticed two things:
1. An increase in spam not being caught by my junk mail filters and which all appear to come from my own address: (address removed - Admin)
2. Hotmail accounts refuse my emails for the following reason:

<[removed]>: host mx2.hotmail.com[65.54.188.126] said: 550
SC-004 Mail rejected by Windows Live Hotmail for policy reasons. A block
has been placed against your IP address because we have received complaints
concerning mail coming from that IP address. If you are not an
email/network admin please contact your E-mail/Internet Service Provider
for help. Email/network admins, we recommend enrolling in our Junk E-Mail
Reporting Program (JMRP), a free program intended to help senders remove
unwanted recipients from their e-mail list: http://postmaster.live.com (in
reply to MAIL FROM command)

I have run Malwarebytes Anti-Malware and Spybot in Safe Mode and they have come up clean, so I am not sure if there is a problem or if I am just unlucky. In any event, I would be grateful if someone could give me advice. I attach my Hijack This log to kick things off.

Many thanks guys,
Sarah

Attachments:

Gary R
March 18, 2010, 7:16 PM UTC
By posting just a description of your problems it is likely that your topic will be passed by and you will not receive the help you're looking for.

We need to know what's running on your computer so that we can give you appropriate instructions.

May I draw your attention to THIS topic, which you should have read, and which tells you what we need you to post so that we can help you.

This thread will now be closed.

If you still need help, please start a new thread with:-
  • A HijackThis log. (you must post it not attach it)
  • An Uninstall list.
  • Details of the problems you're experiencing.


If for any reason you can't run HijackThis, please let us know in your post.