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Unable to run Hijack This

2 min read

This thread's last reply is from August 12, 2010, 4:09 AM UTC. Software, malware, and removal-tool advice below may be out of date — treat specific steps and download links with caution.

askrieg
August 12, 2010, 2:18 AM UTC
Hi, I apologize for not being able to post a Hijack This log. When follow the instructions on this site and run as an administrator the program opens for a split second then immediately shuts down.

I am running Windows Vista and I do not think I am up to date on SP2, however instructions on this site say not to attempt to install SP2 on an infected computer.

Problem Description: spyware windows pop up every few seconds on my screen telling me my computer in infected and offering me options to solve the problem. The spywayre is also opening windows in internet explorer linking to supposed antivirus software and porno.

Thank you for your help.
NonSuch
August 12, 2010, 4:09 AM UTC
We understand that you are having difficulty running certain programs, including HijackThis. However, in order for us to help you it is necessary that you provide us with a HijackThis log, and it is possible you may be able to trick the malware into letting you do this. First, download HijackThis to a clean computer, then rename it from HijackThis.exe to any other name you want, using an .exe extension, for example... YourLastName.exe. Once you have done that, burn it to a CD (preferable to using a flash drive that may easily become infected) then transfer the renamed file to the infected computer and run a scan, then start a new topic and include your HijackThis log.

If that does not work, try the following:

Download/run Rkill:

Please download Rkill from one of the following links and save to your Desktop:

One, Two or Three

  • Double click on Rkill.
  • A command window will open then disappear upon completion, this is normal.
  • Please leave Rkill on the Desktop until otherwise advised.


Note: If your security software warns about Rkill, please ignore and allow the download to continue.

Next, please follow the guideline at the link below to start a new topic and post your HijackThis log. If you are unable to create and post a HijackThis log, then your only option may be to reformat your computer and reinstall the operating system.

This topic is now closed. Please start a new topic by following the HijackThis Guideline posted here: >Guideline for posting your HijackThis log<