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microsoft phoned

6 min read

This thread's last reply is from August 24, 2010, 6:19 AM UTC. Software, malware, and removal-tool advice below may be out of date — treat specific steps and download links with caution.

tincat
August 22, 2010, 6:03 PM UTC last edited August 22, 2010, 10:05 PM UTC (Edited to provide cautionary note regarding computer scam.)
and said I had a virus!
I had noticed a few small changes over abt 3 days...I suddenly had to resubmit my username and password everywhere I had been 'remembered';
when closing some things, they were disappearing in separate chunks; I can't really remember (I'm sick), there were just odd small things that I began to wonder about, then three evenings back microsoft called...I was throwing up at the time, so the lady said she'd call back. She hasn't (it was friday).

Microsoft would never make an unsolicited telephone call, and Microsoft would have absolutely no way of knowing your computer is or is not infected. The telephone call you received is part of a scam. You should not give personal information to anyone who makes such an unsolicited call, nor should you permit them to have remote access to your computer. THIS IS A SCAM!!!

NonSuch
Administrator

I had a look in task manager and had not remembered seeing spoolsv.exe before...I haven't had the printer turned on for weeks??


Thanks for your time...

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 3:37:43 AM, on 23/08/2010
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP3 (6.00.2900.5512)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Avira\AntiVir Desktop\sched.exe
C:\Program Files\Avira\AntiVir Desktop\avguard.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Avira\AntiVir Desktop\avshadow.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\Program Files\Avira\AntiVir Desktop\avgnt.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe

O4 - HKLM\..\Run: [igfxtray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [igfxhkcmd] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [igfxpers] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [avgnt] "C:\Program Files\Avira\AntiVir Desktop\avgnt.exe" /min
O4 - HKLM\..\Run: [ZoneAlarm Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKUS\S-1-5-19\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user')
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1278475396609
O17 - HKLM\System\CCS\Services\Tcpip\..\{7C8AC250-558D-4592-B9E9-285E2A964430}: NameServer = 113.212.168.39 208.67.222.222
O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll
O23 - Service: Avira AntiVir Scheduler (AntiVirSchedulerService) - Avira GmbH - C:\Program Files\Avira\AntiVir Desktop\sched.exe
O23 - Service: Avira AntiVir Guard (AntiVirService) - Avira GmbH - C:\Program Files\Avira\AntiVir Desktop\avguard.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Check Point Software Technologies LTD - C:\WINDOWS\system32\ZoneLabs\vsmon.exe

--
End of file - 3125 bytes


Adobe Flash Player 10 Plugin
ArcSoft PhotoStudio 5.5
Avira AntiVir Personal - Free Antivirus
Canon MP Navigator 2.0
Canon MP170
CCleaner
Conexant D850 56K V.9x DFVc Modem
Dell Resource CD
Foxit Reader
HiJackThis
Hotfix for Windows XP (KB952287)
Hotfix for Windows XP (KB981793)
Intel(R) Graphics Media Accelerator Driver
Intel(R) PRO Network Connections Drivers
InterVideo WinDVD 4
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Mozilla Firefox (3.6.6)
Security Update for Windows Media Player (KB952069)
Security Update for Windows Media Player (KB954155)
Security Update for Windows Media Player (KB973540)
Security Update for Windows Media Player (KB978695)
Security Update for Windows Media Player (KB979402)
Security Update for Windows XP (KB2229593)
Security Update for Windows XP (KB2286198)
Security Update for Windows XP (KB923561)
Security Update for Windows XP (KB923789)
Security Update for Windows XP (KB946648)
Security Update for Windows XP (KB950760)
Security Update for Windows XP (KB950762)
Security Update for Windows XP (KB950974)
Security Update for Windows XP (KB951376-v2)
Security Update for Windows XP (KB951748)
Security Update for Windows XP (KB952004)
Security Update for Windows XP (KB952954)
Security Update for Windows XP (KB954459)
Security Update for Windows XP (KB955069)
Security Update for Windows XP (KB956572)
Security Update for Windows XP (KB956744)
Security Update for Windows XP (KB956802)
Security Update for Windows XP (KB956803)
Security Update for Windows XP (KB956844)
Security Update for Windows XP (KB958644)
Security Update for Windows XP (KB958869)
Security Update for Windows XP (KB959426)
Security Update for Windows XP (KB960225)
Security Update for Windows XP (KB960803)
Security Update for Windows XP (KB960859)
Security Update for Windows XP (KB961501)
Security Update for Windows XP (KB969059)
Security Update for Windows XP (KB970238)
Security Update for Windows XP (KB970430)
Security Update for Windows XP (KB971468)
Security Update for Windows XP (KB971657)
Security Update for Windows XP (KB971961)
Security Update for Windows XP (KB972270)
Security Update for Windows XP (KB973507)
Security Update for Windows XP (KB973869)
Security Update for Windows XP (KB973904)
Security Update for Windows XP (KB974112)
Security Update for Windows XP (KB974318)
Security Update for Windows XP (KB974392)
Security Update for Windows XP (KB974571)
Security Update for Windows XP (KB975025)
Security Update for Windows XP (KB975467)
Security Update for Windows XP (KB975560)
Security Update for Windows XP (KB975561)
Security Update for Windows XP (KB975562)
Security Update for Windows XP (KB975713)
Security Update for Windows XP (KB977816)
Security Update for Windows XP (KB977914)
Security Update for Windows XP (KB978037)
Security Update for Windows XP (KB978338)
Security Update for Windows XP (KB978542)
Security Update for Windows XP (KB978601)
Security Update for Windows XP (KB978706)
Security Update for Windows XP (KB979309)
Security Update for Windows XP (KB979482)
Security Update for Windows XP (KB979559)
Security Update for Windows XP (KB979683)
Security Update for Windows XP (KB980195)
Security Update for Windows XP (KB980218)
Security Update for Windows XP (KB980232)
Security Update for Windows XP (KB981349)
Security Update for Windows XP (KB982381)
SigmaTel Audio
SpywareBlaster 4.3
Update for Windows XP (KB898461)
Update for Windows XP (KB951978)
Update for Windows XP (KB955759)
Update for Windows XP (KB967715)
Update for Windows XP (KB968389)
Update for Windows XP (KB971737)
Update for Windows XP (KB973687)
Update for Windows XP (KB973815)
Windows XP Service Pack 3
ZoneAlarm
tincat
August 23, 2010, 11:15 PM UTC
Edit: Microsoft would never make an unsolicited telephone call, and Microsoft would have absolutely no way of knowing your computer is or is not infected. The telephone call you received is part of a scam. You should not give personal information to anyone who makes such an unsolicited call, nor should you permit them to have remote access to your computer. THIS IS A SCAM!!!

NonSuch
Administrator

Well I did think it was very odd...
I am inexperienced, and thought maybe it was some part of the SP3 ramped up security stuff they were banging on about on their site, that had been picked up by them somehow during an update...
I did not give her any information at all, due only to luck (I was sick!). She said she'd call back, but didn't.
I can't do the remote access, as I am on dial-up (electricity was off for 6 hours yesterday for line upgrade....ADSL2 (Turbo, no less!!) available from today according to Telstra, who have only phoned thrice :evil: this week to let me know!!

Thanks so much for your prompt reply, Jenni.

and again, THANK YOU, THANK YOU, THANK YOU!
NonSuch
August 24, 2010, 6:19 AM UTC
You are very welcome. :) But please familiarize yourself with the forum rules: >Forum Posting Rules - Please Read<

We're sorry, but it is necessary to close your topic because you have replied to it prior to receiving a response from a helper.

Due to adding on to your topic with your second post it is highly unlikely that you would have received a response. Our helpers are looking for topics with zero responses. When you post replies to your own topic, it no longer has zero responses, and so it appears that you have received help when in fact, you have not.

If you still require help, please open a new thread in the Malware Removal forum and wait for assistance. Please do not run additional programs and/or post additional logs. Just your HijackThis log to start with is adequate. Your helper will ask for additional logs as needed. DO NOT reply to your own topic until you have received a response from a helper. Be patient. There are others who have been waiting longer than you, so do not expect an immediate reply.