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Help Please :)

2 min read

This thread's last reply is from October 14, 2010, 7:49 PM UTC. Software, malware, and removal-tool advice below may be out of date — treat specific steps and download links with caution.

haonsmada
October 14, 2010, 7:55 AM UTC
Hello,

I went away from my computer over the weekend and when I returned my roomate said my computer had crashed. It turns out I found antivirus 2010 on my computer and immediately removed it in the add/remove. Since then my computer as continued to be bogged down and block any attempt at a virus or malware scan I can attempt. I have attempted an HJT log to no avail. It gets halfway through a scan by malwarebytes or AVG or hijackthis and closes the program. Any attempt to reopen and I receive this message..."Windows cannot access the specified device, path, or file. You may not have the appropriate permissions to access them." I am the administrator and I am running Windows Vista HP.

Thank you so much in advance for your help!

~Noah
NonSuch
October 14, 2010, 7:49 PM UTC
We understand that you are having difficulty running certain programs, including HijackThis. However, in order for us to help you it is necessary that you provide us with a HijackThis log, and it is possible you may be able to trick the malware into letting you do this. First, download HijackThis to a clean computer, then rename it from HijackThis.exe to any other name you want, using an .exe extension, for example... YourLastName.exe. Once you have done that, burn it to a CD (preferable to using a flash drive that may easily become infected) then transfer the renamed file to the infected computer and run a scan, then start a new topic and include your HijackThis log.

If that does not work, try the following:

Download/run Rkill:

Please download Rkill from one of the following links and save to your Desktop:

One, Two or Three

  • Double click on Rkill.
  • A command window will open then disappear upon completion, this is normal.
  • Please leave Rkill on the Desktop until otherwise advised.


Note: If your security software warns about Rkill, please ignore and allow the download to continue.

Next, please follow the guideline at the link below to start a new topic and post your HijackThis log. If you are unable to create and post a HijackThis log, then your only option may be to reformat your computer and reinstall the operating system.

This topic is now closed. Please start a new topic by following the HijackThis Guideline posted here: >Guideline for posting your HijackThis log<