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help remove maleware please

6 min read

This thread's last reply is from November 18, 2010, 7:26 AM UTC. Software, malware, and removal-tool advice below may be out of date — treat specific steps and download links with caution.

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 10:04:45 PM, on 11/12/2010
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\CTHELPER.EXE
C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe
C:\DOCUME~1\Owner\LOCALS~1\Temp\tmp-3\msdto.exe
C:\PROGRA~1\COMMON~1\AOL\ACS\acsd.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Program Files\Logitech\LWS\Webcam Software\LWS.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\QuickTime\QTTask.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\AIM\aim.exe
C:\Program Files\Common Files\Logishrd\LVMVFM\LVPrcSrv.exe
C:\Program Files\BigFix\BigFix.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Common Files\New Boundary\PrismXL\PRISMXL.SYS
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Logitech\LWS\Webcam Software\CameraHelperShell.exe
C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
C:\Program Files\Common Files\Logishrd\LQCVFX\COCIManager.exe
C:\WINDOWS\wanmpsvc.exe
C:\Program Files\Yahoo!\SoftwareUpdate\YahooAUService.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\PROGRA~1\Yahoo!\Messenger\ymsgr_tray.exe
C:\Documents and Settings\Owner\Application Data\SysWin\lsass.exe
C:\WINDOWS\msiwow.exe
C:\Program Files\Common Files\Java\Java Update\jucheck.exe
C:\Program Files\frostwire\Frostwire.exe
C:\Program Files\Ares\Ares.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Safari\Safari.exe
C:\WINDOWS\system32\msiexec.exe
C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://us.rd.yahoo.com/customize/ycomp/defaults/sb/*http://www.yahoo.com/search/ie.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://us.rd.yahoo.com/customize/ycomp/defaults/sp/*http://www.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.gatewaybiz.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.gatewaybiz.com
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://us.rd.yahoo.com/customize/ycomp/defaults/su/*http://www.yahoo.com
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\yt.dll
O2 - BHO: (no name) - {000789A0-3B0C-41F5-9387-63AEABF50264} - C:\WINDOWS\system32\dsauth32.dll (file missing)
O2 - BHO: (no name) - {0009E97E-C026-4C0A-813E-4A29EB87AE66} - C:\WINDOWS\system32\dsauth32.dll (file missing)
O2 - BHO: (no name) - {000AD8AE-E735-4424-AC57-48CAED2B6138} - C:\WINDOWS\system32\dsauth32.dll (file missing)
O2 - BHO: (no name) - {001561C8-36C7-441D-9905-83F1523D8DDc} - C:\WINDOWS\system32\dsauth32.dll (file missing)
O2 - BHO: (no name) - {00159A9E-9042-4438-88DD-E574E74DB241} - C:\WINDOWS\system32\dimap32.dll (file missing)
O2 - BHO: (no name) - {002AC390-36C7-441D-9905-83F1523D8DDc} - C:\WINDOWS\system32\dimap32.dll (file missing)
O2 - BHO: (no name) - {002B353D-9042-4438-88DD-E574E74DB241} - C:\WINDOWS\system32\dsauth32.dll (file missing)
O2 - BHO: (no name) - {00558720-36C7-441D-9905-83F1523D8DDc} - C:\WINDOWS\system32\dimap32.dll (file missing)
O2 - BHO: (no name) - {00566A7A-9042-4438-88DD-E574E74DB241} - C:\WINDOWS\system32\dimap32.dll (file missing)
O2 - BHO: (no name) - {0061F8EC-7027-44A2-9A2D-576207A6A2C8} - C:\WINDOWS\system32\dimap32.dll (file missing)
O2 - BHO: (no name) - {00ACD4F4-9042-4438-88DD-E574E74DB241} - C:\WINDOWS\system32\dimap32.dll (file missing)
O2 - BHO: (no name) - {00C41034-F388-494F-A35C-0A54C0F09EA4} - C:\WINDOWS\system32\dimap32.dll (file missing)
O2 - BHO: (no name) - {00D04548-385D-40BC-B034-7C402CEE74B5} - C:\WINDOWS\system32\dimap32.dll (file missing)
O2 - BHO: (no name) - {010C1DDC-EB0F-49E3-B88E-9287F22E39B0} - C:\WINDOWS\system32\dimap32.dll (file missing)
O2 - BHO: (no name) - {01EE1400-55B5-49FE-9DFA-02E93793EF10} - C:\WINDOWS\system32\dimap32.dll (file missing)
O2 - BHO: &Yahoo! Toolbar Helper - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\yt.dll
O2 - BHO: (no name) - {0293F1A7-6C02-4032-B581-8E718B65F24a} - C:\WINDOWS\system32\dimap32.dll (file missing)
O2 - BHO: (no name) - {035562A1-C8B3-4F39-B5F5-3076F3BAA137} - C:\WINDOWS\system32\dimap32.dll (file missing)
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: YSPManager - {25BC7718-0BFA-40EA-B381-4B2D9732D686} - C:\Program Files\Yahoo!\Search Protection\ysp.dll
O2 - BHO: 24895ad1 - {4F0C13FB-1A2B-DF75-6303-4CE2FB92D6E1} - C:\WINDOWS\system32\ctsblfx32.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O2 - BHO: SingleInstance Class - {FDAD4DA1-61A2-4FD8-9C17-86F7AC245081} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\YTSingleInstance.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\yt.dll
O4 - HKLM\..\Run: [CTHelper] CTHELPER.EXE
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [Recguard] C:\WINDOWS\SMINST\RECGUARD.EXE
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [RemoteControl] "C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe"
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe
O4 - HKLM\..\Run: [win] C:\DOCUME~1\Owner\LOCALS~1\Temp\tmp-3\msdto.exe
O4 - HKLM\..\Run: [AfraidDark] c:\program files\image-line\fl studio 9\data\patches\plugin presets\generators\wasp xt\afraiddark.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
O4 - HKLM\..\Run: [LWS] C:\Program Files\Logitech\LWS\Webcam Software\LWS.exe -hide
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [msiwow.exe] C:\WINDOWS\msiwow.exe
O4 - HKLM\..\RunServices: [win] C:\DOCUME~1\Owner\LOCALS~1\Temp\tmp-3\msdto.exe
O4 - HKLM\..\RunServices: [FruityController7399] c:\program files\image-line\fl studio 9\plugins\fruity\effects\fruity formula controller\controllerformula.exe
O4 - HKLM\..\RunServices: [SystemWindows] c:\windows\$hf_mig$\kb2229593\update\systemmicrosoft.exe
O4 - HKLM\..\RunServices: [WindowsSystem] c:\windows\$ntuninstallkb946648$\spuninst\windowsspuninst.exe
O4 - HKLM\..\RunServices: [SystemSPUNINST] c:\windows\$ntuninstallkb946648$\spuninst\windowsspuninst.exe
O4 - HKCU\..\Run: [Aim] "C:\Program Files\AIM\aim.exe" /d locale=en-US
O4 - HKCU\..\Run: [ares] "C:\Program Files\Ares\Ares.exe" -h
O4 - HKCU\..\Run: [win] C:\DOCUME~1\Owner\LOCALS~1\Temp\tmp-3\msdto.exe
O4 - HKCU\..\Run: [Messenger (Yahoo!)] "C:\PROGRA~1\Yahoo!\Messenger\YahooMessenger.exe" -quiet
O4 - HKLM\..\Policies\Explorer\Run: [RTHDBPL] C:\Documents and Settings\Owner\Application Data\SysWin\lsass.exe
O4 - HKUS\S-1-5-18\..\RunOnce: [SetDefaultMidi] MIDIDEF.EXE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\RunOnce: [SetDefaultMidi] MIDIDEF.EXE (User 'Default user')
O4 - Global Startup: BigFix.lnk = C:\Program Files\BigFix\BigFix.exe
O9 - Extra button: (no name) - {BBF74FB9-ABCD-4678-880A-2511DAABB5E1} - C:\Program Files\Yahoo!\Search Protection\ysp.dll
O9 - Extra 'Tools' menuitem: Yahoo! Search Protection - {BBF74FB9-ABCD-4678-880A-2511DAABB5E1} - C:\Program Files\Yahoo!\Search Protection\ysp.dll
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O20 - AppInit_DLLs: C:\WINDOWS\system32\ctsblfx32.dll
O20 - Winlogon Notify: 54fa0a84989 - C:\WINDOWS\system32\ctsblfx32.dll
O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll
O23 - Service: AOL Connectivity Service (AOL ACS) - America Online, Inc. - C:\PROGRA~1\COMMON~1\AOL\ACS\acsd.exe
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: Process Monitor (LVPrcSrv) - Logitech Inc. - C:\Program Files\Common Files\Logishrd\LVMVFM\LVPrcSrv.exe
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: PrismXL - New Boundary Technologies, Inc. - C:\Program Files\Common Files\New Boundary\PrismXL\PRISMXL.SYS
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America Online, Inc. - C:\WINDOWS\wanmpsvc.exe
O23 - Service: Yahoo! Updater (YahooAUService) - Yahoo! Inc. - C:\Program Files\Yahoo!\SoftwareUpdate\YahooAUService.exe

--
End of file - 11810 bytes : D :)>-
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IMPORTANT

Whatever repairs we make, are for fixing your computer problems only and by no means should be used on another computer.
To make cleaning this machine easier:-
  • Continue to respond to this thread until I give you the All Clean!
  • Please DO NOT uninstall/install any programs unless asked to. It is more difficult when files/programs appear or disappear from the logs.
  • Please do not run any scans other than those requested and do not post any logs/reports unless specifically requested to do so.
  • Please follow all instructions in the order posted.
  • If you have any questions or do not understand instructions, please ask before continuing.
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Make an uninstall list using HijackThis
To access the Uninstall Manager you would do the following:
  • Start HijackThis
  • Click on the Misc Tools button
  • Click on the Open Uninstall Manager button.
  • Click on the Save list... button and specify where you would like to save this file. When you press Save button a notepad will open with the contents of that file. Save the file to your desktop.


Please post this log on your next reply.

WGA Diagnostic Tool

Please follow this WGA troubleshooting procedure:
  • Download and install the WGA Diagnostic Tool:
    http://go.microsoft.com/fwlink/?linkid=56062
  • Click Run and Run again
  • Click Continue, click Copy
  • Next open Notepad, in the empty pane right click and select Paste

Please post (reply) with the results.

Please reply with:-
  • Uninstall list
  • WGA results
  • New HJT log
Due to a lack of response, this topic is now closed.

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