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Probable Malware

4 min read

This thread's last reply is from May 20, 2011, 2:40 AM UTC. Software, malware, and removal-tool advice below may be out of date — treat specific steps and download links with caution.

Combat Yeoman
May 9, 2011, 9:56 PM UTC
I think I have malware and could use some assistance.

I have run Malwarebytes and AVG and neither have detected anything.

Description. I have multiple users on the computer and each has unique issues. One use could no longer get IE to respond. Another cannot access My Documents, My Pictures etc. Excel and Word unavailable. Also one user always receives a pop up that the "catalyste control center host application center has stopped working". Only major difference between users is that I use Google Chrome as my browser and the other 4 use IE (oddly, I have none of the listed issues just the other users).

Appreciate any assistance that can be provided.

Here are the requested logs:
DDS:

DDS (Ver_11-03-05.01) - NTFS_AMD64
Run by [redacted] at 17:44:48.68 on Mon 05/09/2011
Internet Explorer: 8.0.7601.17514
Microsoft Windows 7 Home Premium 6.1.7601.1.1252.1.1033.18.8151.6402 [GMT -4:00]
.
AV: AVG Anti-Virus Free Edition 2011 *Enabled/Updated* {5A2746B1-DEE9-F85A-FBCD-ADB11639C5F0}
SP: AVG Anti-Virus Free Edition 2011 *Enabled/Updated* {E146A755-F8D3-F7D4-C17D-96C36DBE8F4D}
SP: Windows Defender *Disabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
============== Running Processes ===============
.
C:\PROGRA~2\AVG\AVG10\avgchsva.exe
C:\PROGRA~2\AVG\AVG10\avgrsa.exe
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\system32\atiesrxx.exe
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\atieclxx.exe
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files (x86)\AVG\AVG10\avgwdsvc.exe
C:\Program Files (x86)\Bonjour\mDNSResponder.exe
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Program Files (x86)\Gateway\Registration\GregHSRW.exe
C:\Windows\SysWOW64\svchost.exe -k hpdevmgmt
C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\LMS\LMS.exe
C:\Windows\System32\svchost.exe -k HPZ12
C:\Program Files (x86)\NewTech Infosystems\Gateway MyBackup\IScheduleSvc.exe
C:\Windows\System32\svchost.exe -k HPZ12
C:\Windows\system32\svchost.exe -k imgsvc
C:\Program Files\Gateway\Gateway Updater\UpdaterService.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\Program Files (x86)\Intel\Intel Matrix Storage Manager\IAANTMon.exe
C:\Program Files (x86)\AVG\AVG10\avgnsa.exe
C:\Program Files (x86)\AVG\AVG10\Identity Protection\Agent\Bin\AVGIDSAgent.exe
C:\Program Files (x86)\AVG\AVG10\avgemca.exe
C:\Windows\system32\conhost.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
C:\Windows\system32\svchost.exe -k HPService
C:\Windows\system32\WUDFHost.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Windows\system32\taskhost.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\wbem\wmiprvse.exe
C:\Program Files (x86)\Intel\Intel Matrix Storage Manager\IAAnotif.exe
C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe
C:\Program Files (x86)\BillP Studios\WinPatrol\WinPatrol.exe
C:\Program Files (x86)\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files (x86)\Steam\Steam.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Users\Dad\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files (x86)\NewTech Infosystems\Gateway MyBackup\BackupManagerTray.exe
C:\Program Files (x86)\Gateway Photo Frame\ButtonMonitor.exe
C:\Program Files (x86)\AVG\AVG10\avgtray.exe
C:\Program Files (x86)\HP\HP Software Update\hpwuSchd2.exe
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe
C:\Program Files (x86)\iTunes\iTunesHelper.exe
C:\Program Files (x86)\AVG\AVG10\Identity Protection\agent\bin\avgidsmonitor.exe
C:\Windows\system32\SearchIndexer.exe
C:\Users\Dad\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Users\Dad\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\Dad\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Program Files (x86)\HP\Digital Imaging\bin\hpqSTE08.exe
C:\Windows\System32\svchost.exe -k LocalServicePeerNet
C:\Program Files (x86)\HP\Digital Imaging\bin\hpqbam08.exe
C:\Windows\system32\PrintIsolationHost.exe
C:\Program Files (x86)\Common Files\Steam\SteamService.exe
C:\Program Files (x86)\HP\Digital Imaging\bin\hpqgpc01.exe
C:\Users\Dad\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Windows\splwow64.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\MOM.exe
C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CCC.exe
C:\Users\Dad\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Windows\system32\DllHost.exe
C:\Windows\system32\sppsvc.exe
C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\UNS\UNS.exe
C:\Windows\system32\DllHost.exe
C:\Windows\system32\DllHost.exe
C:\Users\Dad\Downloads\dds.scr
C:\Windows\system32\conhost.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.yahoo.com/?fr=fp-yie9
uDefault_Page_URL = hxxp://www.yahoo.com/?fr=fp-yie9
uWindow Title = Windows Internet Explorer provided by Yahoo!
mDefault_Page_URL = hxxp://homepage.gateway.com/rdr.aspx?b= ... 5k4411r445
mStart Page = hxxp://homepage.gateway.com/rdr.aspx?b= ... 5k4411r445
uInternet Settings,ProxyOverride = *.local
uURLSearchHooks: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - C:\Program Files (x86)\Yahoo!\Companion\Installs\cpn\yt.dll
mWinlogon: Userinit=userinit.exe
BHO: &Yahoo! Toolbar Helper: {02478d38-c3f9-4efb-9b51-7695eca05670} - C:\Program Files (x86)\Yahoo!\Companion\Installs\cpn\yt.dll
BHO: HP Print Enhancer: {0347c33e-8762-4905-bf09-768834316c61} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_printenhancer.dll
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
BHO: AVG Safe Search: {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0} - C:\Program Files (x86)\AVG\AVG10\avgssie.dll
BHO: Windows Live ID Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - C:\Program Files (x86)\Google\GoogleToolbarNotifier\5.7.6406.1642\swg.dll
BHO: Office Document Cache Handler: {b4f3a835-0e21-4959-ba22-42b3008e02ff} - C:\PROGRA~2\MICROS~1\Office14\URLREDIR.DLL
BHO: Java(tm) Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
BHO: SingleInstance Class: {fdad4da1-61a2-4fd8-9c17-86f7ac245081} - C:\Program Files (x86)\Yahoo!\Companion\Installs\cpn\YTSingleInstance.dll
BHO: HP Smart BHO Class: {ffffffff-cf4e-4f2b-bdc2-0e72e116a856} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
TB: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - C:\Program Files (x86)\Yahoo!\Companion\Installs\cpn\yt.dll
TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
EB: HP Smart Web Printing: {555d4d79-4bd2-4094-a395-cfc534424a05} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_bho.dll
uRun: [swg] "C:\Program Files (x86)\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
uRun: [Google Update] "C:\Users\Dad\AppData\Local\Google\Update\GoogleUpdate.exe" /c
uRun: [Steam] "C:\Program Files (x86)\Steam\Steam.exe" -silent
uRun: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
uRun: [7B884511B2B9D275B2B3C1907E86A14339891D3F._service_run] "C:\Users\Dad\AppData\Local\Google\Chrome\Application\chrome.exe" --type=service
mRun: [BackupManagerTray] "C:\Program Files (x86)\NewTech Infosystems\Gateway MyBackup\BackupManagerTray.exe" -h -k
mRun: [StartCCC] "C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
mRun: [Gateway Photo Frame] C:\Program Files (x86)\Gateway Photo Frame\ButtonMonitor.exe -A
mRun: [AVG_TRAY] C:\Program Files (x86)\AVG\AVG10\avgtray.exe
mRun: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime
mRun: [AppleSyncNotifier] C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleSyncNotifier.exe
mRun: [HP Software Update] C:\Program Files (x86)\HP\HP Software Update\HPWuSchd2.exe
mRun: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
mRun: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"
mRun: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 10.0\Reader\Reader_sl.exe"
mRun: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
mRun: [WinPatrol] C:\Program Files (x86)\BillP Studios\WinPatrol\winpatrol.exe -expressboot
StartupFolder: C:\PROGRA~3\MICROS~1\Windows\STARTM~1\Programs\Startup\HPDIGI~1.LNK - C:\Program Files (x86)\HP\Digital Imaging\bin\hpqtra08.exe
mPolicies-explorer: NoActiveDesktop = 1 (0x1)
mPolicies-explorer: NoActiveDesktopChanges = 1 (0x1)
mPolicies-system: ConsentPromptBehaviorAdmin = 5 (0x5)
mPolicies-system: ConsentPromptBehaviorUser = 3 (0x3)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: E&xport to Microsoft Excel - C:\PROGRA~2\MICROS~1\Office14\EXCEL.EXE/3000
IE: Google Sidewiki... - C:\Program Files (x86)\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_D1E1F7ED622A0E5D.dll/cmsidewiki.html
IE: Se&nd to OneNote - C:\PROGRA~2\MICROS~1\Office14\ONBttnIE.dll/105
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIE.dll
IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
IE: {DDE87865-83C5-48c4-8357-2F5B1AA84522} - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
DPF: {166B1BCA-3F9C-11CF-8075-444553540000} - hxxp://download.macromedia.com/pub/shoc ... tor/sw.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinsta ... s-i586.cab
DPF: {924B4927-D3BA-41EA-9F7E-8A89194AB3AC} - hxxp://panda-plugin.disney.go.com/plugi ... ctivex.cab
DPF: {CAFEEFAC-0016-0000-0024-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinsta ... s-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinsta ... s-i586.cab
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
Filter: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files (x86)\Common Files\microsoft shared\OFFICE14\MSOXMLMF.DLL
Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files (x86)\AVG\AVG10\avgpp.dll
Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
mASetup: {2D46B6DC-2207-486B-B523-A557E6D54B47} - C:\Windows\system32\cmd.exe /D /C start C:\Windows\system32\ie4uinit.exe -ClearIconCache
BHO-X64: AVG Safe Search: {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files (x86)\AVG\AVG10\avgssiea.dll
BHO-X64: WormRadar.com IESiteBlocker.NavFilter - No File
BHO-X64: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
BHO-X64: Google Toolbar Helper: {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_64.dll
BHO-X64: Google Toolbar Notifier BHO: {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.7.6406.1642\swg64.dll
BHO-X64: Office Document Cache Handler: {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\PROGRA~1\MICROS~2\Office14\URLREDIR.DLL
BHO-X64: URLRedirectionBHO - No File
TB-X64: Google Toolbar: {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_64.dll
EB-X64: {555D4D79-4BD2-4094-A395-CFC534424A05} - No File
mRun-x64: [IAAnotif] C:\Program Files (x86)\Intel\Intel Matrix Storage Manager\iaanotif.exe
mRun-x64: [RtHDVCpl] C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe -s
mRun-x64: [OOTag] C:\windows\oobeoffer\oobeoffer\ootag.exe
mRun-x64: [WinPatrol] C:\Program Files (x86)\BillP Studios\WinPatrol\WinPatrol.exe -expressboot
.
============= SERVICES / DRIVERS ===============
.
R0 AVGIDSEH;AVGIDSEH;C:\Windows\System32\drivers\AVGIDSEH.sys [2011-2-22 26704]
R0 Avgrkx64;AVG Anti-Rootkit Driver;C:\Windows\System32\drivers\avgrkx64.sys [2011-1-19 37456]
R1 Avgldx64;AVG AVI Loader Driver;C:\Windows\System32\drivers\avgldx64.sys [2011-1-7 304720]
R1 Avgmfx64;AVG Mini-Filter Resident Anti-Virus Shield;C:\Windows\System32\drivers\avgmfx64.sys [2011-3-1 41552]
R1 Avgtdia;AVG TDI Driver;C:\Windows\System32\drivers\avgtdia.sys [2011-2-10 376400]
R2 AMD External Events Utility;AMD External Events Utility;C:\Windows\System32\atiesrxx.exe [2010-10-1 203264]
R2 AVGIDSAgent;AVGIDSAgent;C:\Program Files (x86)\AVG\AVG10\Identity Protection\Agent\Bin\AVGIDSAgent.exe [2011-2-15 7421280]
R2 avgwd;AVG WatchDog;C:\Program Files (x86)\AVG\AVG10\avgwdsvc.exe [2011-2-8 269520]
R2 Greg_Service;GRegService;C:\Program Files (x86)\Gateway\Registration\GregHSRW.exe [2009-8-28 1150496]
R2 NTI IScheduleSvc;NTI IScheduleSvc;C:\Program Files (x86)\NewTech Infosystems\Gateway MyBackup\IScheduleSvc.exe [2009-8-12 62208]
R2 UNS;Intel(R) Management & Security Application User Notification Service;C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\UNS\UNS.exe [2010-1-17 2314240]
R2 Updater Service;Updater Service;C:\Program Files\Gateway\Gateway Updater\UpdaterService.exe [2009-12-1 240160]
R3 amdkmdag;amdkmdag;C:\Windows\System32\drivers\atikmdag.sys [2010-10-1 7767040]
R3 amdkmdap;amdkmdap;C:\Windows\System32\drivers\atikmpag.sys [2010-10-1 279040]
R3 AVGIDSDriver;AVGIDSDriver;C:\Windows\System32\drivers\AVGIDSDriver.sys [2011-3-30 118352]
R3 AVGIDSFilter;AVGIDSFilter;C:\Windows\System32\drivers\AVGIDSFilter.sys [2011-2-10 29264]
R3 e1kexpress;Intel(R) PRO/1000 PCI Express Network Connection Driver K;C:\Windows\System32\drivers\e1k62x64.sys [2009-12-1 283824]
R3 HECIx64;Intel(R) Management Engine Interface;C:\Windows\System32\drivers\HECIx64.sys [2009-12-1 56344]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2010-3-18 138576]
S2 gupdate;Google Update Service (gupdate);C:\Program Files (x86)\Google\Update\GoogleUpdate.exe [2010-8-28 135664]
S3 gupdatem;Google Update Service (gupdatem);C:\Program Files (x86)\Google\Update\GoogleUpdate.exe [2010-8-28 135664]
S3 osppsvc;Office Software Protection Platform;C:\Program Files\Common Files\Microsoft Shared\OfficeSoftwareProtectionPlatform\OSPPSVC.EXE [2010-1-9 4925184]
S3 TsUsbFlt;TsUsbFlt;C:\Windows\System32\drivers\TsUsbFlt.sys [2011-4-9 59392]
S3 USBAAPL64;Apple Mobile USB Driver;C:\Windows\System32\drivers\usbaapl64.sys [2011-2-18 51712]
S3 WatAdminSvc;Windows Activation Technologies Service;C:\Windows\System32\Wat\WatAdminSvc.exe [2010-8-29 1255736]
.
=============== Created Last 30 ================
.
2011-05-09 21:06:07 -------- d-----w- C:\Users\Dad\AppData\Roaming\WinPatrol
2011-05-09 21:06:04 -------- d-----w- C:\Program Files (x86)\BillP Studios
2011-05-09 21:06:04 -------- d-----w- C:\PROGRA~3\InstallMate
2011-05-09 20:26:22 388096 ----a-r- C:\Users\Dad\AppData\Roaming\Microsoft\Installer\{45A66726-69BC-466B-A7A4-12FCBA4883D7}\HiJackThis.exe
2011-05-09 20:26:22 -------- d-----w- C:\Program Files (x86)\Trend Micro
2011-04-26 00:37:37 -------- d-----w- C:\Windows\pss
2011-04-26 00:19:59 197120 ----a-w- C:\Windows\System32\d3d10_1.dll
2011-04-26 00:19:59 161792 ----a-w- C:\Windows\SysWow64\d3d10_1.dll
2011-04-25 12:20:45 -------- d-----w- C:\Windows\System32\%LOCALAPPDATA%
2011-04-13 21:22:19 476160 ----a-w- C:\Windows\System32\XpsGdiConverter.dll
2011-04-13 21:22:19 288256 ----a-w- C:\Windows\SysWow64\XpsGdiConverter.dll
2011-04-13 21:22:14 3135488 ----a-w- C:\Windows\System32\win32k.sys
2011-04-13 21:22:03 1395712 ----a-w- C:\Windows\System32\mfc42.dll
2011-04-13 21:22:03 1359872 ----a-w- C:\Windows\System32\mfc42u.dll
2011-04-13 21:22:02 1164288 ----a-w- C:\Windows\SysWow64\mfc42u.dll
2011-04-13 21:22:02 1137664 ----a-w- C:\Windows\SysWow64\mfc42.dll
2011-04-13 21:20:41 267776 ----a-w- C:\Windows\System32\FXSCOVER.exe
2011-04-13 21:20:35 90624 ----a-w- C:\Windows\System32\drivers\bowser.sys
2011-04-13 21:20:35 287744 ----a-w- C:\Windows\System32\drivers\mrxsmb10.sys
2011-04-13 21:20:35 158208 ----a-w- C:\Windows\System32\drivers\mrxsmb.sys
2011-04-13 21:20:35 128000 ----a-w- C:\Windows\System32\drivers\mrxsmb20.sys
.
==================== Find3M ====================
.
2011-04-09 12:47:11 175616 ----a-w- C:\Windows\System32\msclmd.dll
2011-04-09 12:47:11 152576 ----a-w- C:\Windows\SysWow64\msclmd.dll
2011-03-30 21:17:00 118352 ----a-w- C:\Windows\System32\drivers\AVGIDSDriver.sys
2011-03-12 12:08:49 1465344 ----a-w- C:\Windows\System32\XpsPrint.dll
2011-03-12 11:23:45 870912 ----a-w- C:\Windows\SysWow64\XpsPrint.dll
2011-03-11 06:41:37 189824 ----a-w- C:\Windows\System32\drivers\storport.sys
2011-03-11 06:41:34 166272 ----a-w- C:\Windows\System32\drivers\nvstor.sys
2011-03-11 06:41:34 1659776 ----a-w- C:\Windows\System32\drivers\ntfs.sys
2011-03-11 06:41:34 148352 ----a-w- C:\Windows\System32\drivers\nvraid.sys
2011-03-11 06:41:26 410496 ----a-w- C:\Windows\System32\drivers\iaStorV.sys
2011-03-11 06:41:12 27008 ----a-w- C:\Windows\System32\drivers\amdxata.sys
2011-03-11 06:41:12 107904 ----a-w- C:\Windows\System32\drivers\amdsata.sys
2011-03-11 06:33:29 2565632 ----a-w- C:\Windows\System32\esent.dll
2011-03-11 06:30:28 96768 ----a-w- C:\Windows\System32\fsutil.exe
2011-03-11 05:33:09 1699328 ----a-w- C:\Windows\SysWow64\esent.dll
2011-03-11 05:31:07 74240 ----a-w- C:\Windows\SysWow64\fsutil.exe
2011-03-08 06:29:32 976896 ----a-w- C:\Windows\System32\inetcomm.dll
2011-03-08 05:28:29 741376 ----a-w- C:\Windows\SysWow64\inetcomm.dll
2011-03-07 06:31:44 1188864 ----a-w- C:\Windows\System32\wininet.dll
2011-03-07 05:33:13 981504 ----a-w- C:\Windows\SysWow64\wininet.dll
2011-03-07 04:24:34 1638912 ----a-w- C:\Windows\System32\mshtml.tlb
2011-03-07 03:52:25 1638912 ----a-w- C:\Windows\SysWow64\mshtml.tlb
2011-03-04 06:19:28 135168 ----a-w- C:\Windows\apppatch\AppPatch64\AcXtrnal.dll
2011-03-04 06:19:27 350208 ----a-w- C:\Windows\apppatch\AppPatch64\AcLayers.dll
2011-03-03 06:24:16 183296 ----a-w- C:\Windows\System32\dnsrslvr.dll
2011-03-03 06:21:57 30208 ----a-w- C:\Windows\System32\dnscacheugc.exe
2011-03-03 05:36:16 28672 ----a-w- C:\Windows\SysWow64\dnscacheugc.exe
2011-03-01 18:25:18 41552 ----a-w- C:\Windows\System32\drivers\avgmfx64.sys
2011-02-25 06:19:30 2871808 ----a-w- C:\Windows\explorer.exe
2011-02-25 05:30:54 2616320 ----a-w- C:\Windows\SysWow64\explorer.exe
2011-02-23 04:56:27 467456 ----a-w- C:\Windows\System32\drivers\srv.sys
2011-02-23 04:56:03 411648 ----a-w- C:\Windows\System32\drivers\srv2.sys
2011-02-23 04:55:47 167936 ----a-w- C:\Windows\System32\drivers\srvnet.sys
2011-02-22 12:12:46 26704 ----a-w- C:\Windows\System32\drivers\AVGIDSEH.sys
2011-02-19 12:05:15 1139200 ----a-w- C:\Windows\System32\FntCache.dll
2011-02-19 12:04:37 1544192 ----a-w- C:\Windows\System32\DWrite.dll
2011-02-19 12:04:17 902656 ----a-w- C:\Windows\System32\d2d1.dll
2011-02-19 12:03:46 46080 ----a-w- C:\Windows\System32\atmlib.dll
2011-02-19 09:00:32 367616 ----a-w- C:\Windows\System32\atmfd.dll
2011-02-19 06:30:51 1076736 ----a-w- C:\Windows\SysWow64\DWrite.dll
2011-02-19 06:30:50 739840 ----a-w- C:\Windows\SysWow64\d2d1.dll
2011-02-19 06:30:46 34304 ----a-w- C:\Windows\SysWow64\atmlib.dll
2011-02-19 04:34:54 294912 ----a-w- C:\Windows\SysWow64\atmfd.dll
2011-02-18 20:36:58 51712 ----a-w- C:\Windows\System32\drivers\usbaapl64.sys
2011-02-18 20:36:58 4184352 ----a-w- C:\Windows\System32\usbaaplrc.dll
2011-02-18 10:56:44 613376 ----a-w- C:\Windows\System32\vbscript.dll
2011-02-18 10:51:16 31232 ----a-w- C:\Windows\System32\prevhost.exe
2011-02-18 05:43:28 428032 ----a-w- C:\Windows\SysWow64\vbscript.dll
2011-02-18 05:39:44 31232 ----a-w- C:\Windows\SysWow64\prevhost.exe
2011-02-10 11:53:58 376400 ----a-w- C:\Windows\System32\drivers\avgtdia.sys
2011-02-10 11:53:34 29264 ----a-w- C:\Windows\System32\drivers\AVGIDSFilter.sys
.
============= FINISH: 17:45:43.71 ===============

Attach:

DDS (Ver_11-03-05.01)
.
Microsoft Windows 7 Home Premium
Boot Device: \Device\HarddiskVolume2
Install Date: 8/28/2010 3:25:33 PM
System Uptime: 5/9/2011 5:41:44 PM (0 hours ago)
.
Motherboard: Gateway | | H57M01
Processor: Intel(R) Core(TM) i5 CPU 750 @ 2.67GHz | CPU 1 | 2668/133mhz
.
==== Disk Partitions =========================
.
C: is FIXED (NTFS) - 913 GiB total, 778.282 GiB free.
D: is CDROM (CDFS)
F: is Removable
G: is Removable
H: is Removable
I: is Removable
J: is Removable
.
==== Disabled Device Manager Items =============
.
==== System Restore Points ===================
.
RP114: 5/9/2011 12:10:08 AM - Scheduled Checkpoint
RP115: 5/9/2011 4:25:38 PM - Installed HiJackThis
RP116: 5/9/2011 4:55:14 PM - Removed Adobe Reader X (10.0.1).
RP117: 5/9/2011 4:57:46 PM - Installed Adobe Reader X.
.
==== Installed Programs ======================
.
4500_G510gm_Help
4500G510gm
4500G510gm_Software_Min
Acrobat.com
Adobe AIR
Adobe Flash Player 10 ActiveX
Adobe Reader X (10.0.1)
Adobe Shockwave Player 11.5
Advertising Center
Age of Empires III
AMD DnD V1.0.19
Apple Application Support
Apple Software Update
Backup Manager Advance
BufferChm
Canon RAW Image Task for ZoomBrowser EX
Canon Utilities CameraWindow
Canon Utilities CameraWindow DC_DV 6 for ZoomBrowser EX
Canon Utilities Digital Photo Professional 3.4
Canon Utilities EOS Utility
Canon Utilities MyCamera
Canon Utilities PhotoStitch
Canon Utilities Picture Style Editor
Canon Utilities RemoteCapture Task for ZoomBrowser EX
Canon Utilities WFT-E1/E2/E3 Utility
Canon Utilities ZoomBrowser EX
Canon ZoomBrowser EX Memory Card Utility
Cars
Catalyst Control Center - Branding
Catalyst Control Center Core Implementation
Catalyst Control Center Graphics Full Existing
Catalyst Control Center Graphics Full New
Catalyst Control Center Graphics Light
Catalyst Control Center Graphics Previews Vista
Catalyst Control Center InstallProxy
Catalyst Control Center Localization All
ccc-core-static
CCC Help Chinese Standard
CCC Help Chinese Traditional
CCC Help Czech
CCC Help Danish
CCC Help Dutch
CCC Help English
CCC Help Finnish
CCC Help French
CCC Help German
CCC Help Greek
CCC Help Hungarian
CCC Help Italian
CCC Help Japanese
CCC Help Korean
CCC Help Norwegian
CCC Help Polish
CCC Help Portuguese
CCC Help Russian
CCC Help Spanish
CCC Help Swedish
CCC Help Thai
CCC Help Turkish
Compatibility Pack for the 2007 Office system
Coupon Printer for Windows
D3DX10
Definition update for Microsoft Office 2010 (KB982726)
Destinations
DeviceDiscovery
DocMgr
DocProc
eBay Worldwide
Empire: Total War
Fax
Gateway Games
Gateway InfoCentre
Gateway MyBackup
Gateway Photo Frame 4.2.3.10
Gateway Recovery Management
Gateway Registration
Gateway ScreenSaver
Gateway Updater
Google Chrome
Google Earth
Google Toolbar for Internet Explorer
Google Update Helper
GPBaseService2
HiJackThis
HP Update
HPProductAssistant
HPSSupply
Identity Card
ImagXpress
Impulse
Intel(R) Management Engine Components
Java Auto Updater
Java(TM) 6 Update 24
JMicron JMB36X Driver
Junk Mail filter update
Malwarebytes' Anti-Malware
MarketResearch
Medieval Total War
Microsoft Age of Empires II
Microsoft Office Access MUI (English) 2010
Microsoft Office Access Setup Metadata MUI (English) 2010
Microsoft Office Excel MUI (English) 2010
Microsoft Office OneNote MUI (English) 2010
Microsoft Office Outlook MUI (English) 2010
Microsoft Office PowerPoint MUI (English) 2010
Microsoft Office PowerPoint Viewer 2007 (English)
Microsoft Office Professional 2010
Microsoft Office Proof (English) 2010
Microsoft Office Proof (French) 2010
Microsoft Office Proof (Spanish) 2010
Microsoft Office Proofing (English) 2010
Microsoft Office Publisher MUI (English) 2010
Microsoft Office Shared MUI (English) 2010
Microsoft Office Shared Setup Metadata MUI (English) 2010
Microsoft Office Single Image 2010
Microsoft Office Suite Activation Assistant
Microsoft Office Word MUI (English) 2010
Microsoft Silverlight
Microsoft SQL Server 2005 Compact Edition [ENU]
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2005 Redistributable - KB2467175
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Microsoft Works
MSVCRT
MSVCRT_amd64
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
Napoleon: Total War
Nero 9 Essentials
Nero ControlCenter
Nero DiscSpeed
Nero DiscSpeed Help
Nero DriveSpeed
Nero DriveSpeed Help
Nero Express Help
Nero InfoTool
Nero InfoTool Help
Nero Installer
Nero Online Upgrade
Nero StartSmart
Nero StartSmart Help
Nero StartSmart OEM
NeroExpress
neroxml
QuickTime
Realtek High Definition Audio Driver
Safari
Scan
Security Update for Microsoft .NET Framework 4 Client Profile (KB2160841)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2446708)
Security Update for Microsoft Excel 2010 (KB2466146)
Security Update for Microsoft Office 2010 (KB2289078)
Security Update for Microsoft Office 2010 (KB2289161)
Security Update for Microsoft PowerPoint 2010 (KB2519975)
Security Update for Microsoft Publisher 2010 (KB2409055)
Security Update for Microsoft Word 2010 (KB2345000)
SmartWebPrinting
SolutionCenter
Status
Steam
StreamTorrent 1.0
The Political Machine
The Political Machine 2008
Toolbox
TrayApp
TVUPlayer 2.5.3.1
Unreal Tournament
Update for Microsoft Office 2010 (KB2202188)
Update for Microsoft Office 2010 (KB2413186)
Update for Microsoft Office 2010 (KB2494150)
Update for Microsoft OneNote 2010 (KB2493983)
Update for Microsoft Outlook Social Connector (KB2441641)
Visual C++ 8.0 Runtime Setup Package (x64)
Visual Studio 2008 x64 Redistributables
WebReg
Welcome Center
Windows Live Communications Platform
Windows Live Essentials
Windows Live Installer
Windows Live Mail
Windows Live Messenger
Windows Live Movie Maker
Windows Live Photo Common
Windows Live Photo Gallery
Windows Live PIMT Platform
Windows Live SOXE
Windows Live SOXE Definitions
Windows Live Sync
Windows Live UX Platform
Windows Live UX Platform Language Pack
Windows Live Writer
Windows Live Writer Resources
Windows Media Player Firefox Plugin
Yahoo! Toolbar
.
==== Event Viewer Messages From Past Week ========
.
5/9/2011 4:46:54 PM, Error: Service Control Manager [7031] - The Apple Mobile Device service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.
5/9/2011 4:42:59 PM, Error: Service Control Manager [7000] - The SysProtDrv.sys service failed to start due to the following error: The system cannot find the file specified.
5/9/2011 4:42:59 PM, Error: Service Control Manager [7000] - The SysProtDrv.sys service failed to start due to the following error: SysProtDrv.sys is not a valid Win32 application.
5/8/2011 5:42:29 PM, Error: volsnap [14] - The shadow copies of volume C: were aborted because of an IO failure on volume C:.
5/4/2011 8:28:01 PM, Error: Microsoft-Windows-DistributedCOM [10016] - The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID {D3DCB472-7261-43CE-924B-0704BD730D5F} and APPID {D3DCB472-7261-43CE-924B-0704BD730D5F} to the user Gateway-PC\Jacob SID (S-1-5-21-3731149736-2553267001-956130416-1004) from address LocalHost (Using LRPC). This security permission can be modified using the Component Services administrative tool.
5/4/2011 8:28:01 PM, Error: Microsoft-Windows-DistributedCOM [10016] - The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID {145B4335-FE2A-4927-A040-7C35AD3180EF} and APPID {145B4335-FE2A-4927-A040-7C35AD3180EF} to the user Gateway-PC\Jacob SID (S-1-5-21-3731149736-2553267001-956130416-1004) from address LocalHost (Using LRPC). This security permission can be modified using the Component Services administrative tool.
.
==== End Of File ===========================
Carolyn MRU Emeritus
May 14, 2011, 1:41 PM UTC
Hello and Welcome to the forums!

My name is Carolyn and I'll be glad to help you with your computer problems.

Please do not run any other tool until instructed to do so!
Please reply to this thread, do not start another!
Please tell me about any problems that have occurred during the fix.
Please tell me of any other symptoms you may be having as these can help also.
Please try as much as possible not to run anything while executing a fix.

If you follow these instructions, everything should go smoothly.

=============================

With reference to Malware Removal P2P Programs Policy, please uninstall the following programs before we continue:

  1. Click on Start > Control Panel and double click on Programs and Features.
  2. Locate StreamTorrent and click on the Uninstall button to uninstall it.
  3. Repeat for any other P2P programs that may be installed.
  4. Close Control Panel when done.


=============================

Please run DDS again, then post the new logs in your next reply (post all logs as text, no attachments please):
  • DDS.txt
  • Attach.txt
Combat Yeoman
May 14, 2011, 4:34 PM UTC
Carolyn,

Thanks for the assistance. I have removed streamtorrent. Logs as follows:

DDS:

DDS (Ver_11-03-05.01) - NTFS_AMD64
Run by [redacted] at 12:29:29.57 on Sat 05/14/2011
Internet Explorer: 8.0.7601.17514
Microsoft Windows 7 Home Premium 6.1.7601.1.1252.1.1033.18.8151.6398 [GMT -4:00]
.
AV: AVG Anti-Virus Free Edition 2011 *Enabled/Updated* {5A2746B1-DEE9-F85A-FBCD-ADB11639C5F0}
SP: AVG Anti-Virus Free Edition 2011 *Enabled/Updated* {E146A755-F8D3-F7D4-C17D-96C36DBE8F4D}
SP: Windows Defender *Disabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
============== Running Processes ===============
.
C:\PROGRA~2\AVG\AVG10\avgchsva.exe
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\system32\atiesrxx.exe
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\atieclxx.exe
C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files (x86)\AVG\AVG10\avgwdsvc.exe
C:\Program Files (x86)\Bonjour\mDNSResponder.exe
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Program Files (x86)\Gateway\Registration\GregHSRW.exe
C:\Windows\SysWOW64\svchost.exe -k hpdevmgmt
C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\LMS\LMS.exe
C:\Windows\System32\svchost.exe -k HPZ12
C:\Program Files (x86)\NewTech Infosystems\Gateway MyBackup\IScheduleSvc.exe
C:\Windows\System32\svchost.exe -k HPZ12
C:\Program Files\Gateway\Gateway Updater\UpdaterService.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
C:\Program Files (x86)\Intel\Intel Matrix Storage Manager\IAANTMon.exe
C:\Program Files (x86)\AVG\AVG10\Identity Protection\Agent\Bin\AVGIDSAgent.exe
C:\Program Files (x86)\AVG\AVG10\avgnsa.exe
C:\Program Files (x86)\AVG\AVG10\avgemca.exe
C:\Windows\system32\conhost.exe
C:\Windows\system32\svchost.exe -k HPService
C:\Windows\system32\WUDFHost.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\UNS\UNS.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Windows\system32\SearchIndexer.exe
C:\Windows\system32\taskhost.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files (x86)\Intel\Intel Matrix Storage Manager\IAAnotif.exe
C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe
C:\Program Files (x86)\BillP Studios\WinPatrol\WinPatrol.exe
C:\Program Files (x86)\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Users\Dad\AppData\Local\Google\Update\GoogleUpdate.exe
C:\Program Files (x86)\Steam\Steam.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files (x86)\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files (x86)\NewTech Infosystems\Gateway MyBackup\BackupManagerTray.exe
C:\Program Files (x86)\Gateway Photo Frame\ButtonMonitor.exe
C:\Program Files (x86)\AVG\AVG10\avgtray.exe
C:\Program Files (x86)\HP\HP Software Update\hpwuSchd2.exe
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe
C:\Program Files (x86)\iTunes\iTunesHelper.exe
C:\Program Files (x86)\AVG\AVG10\Identity Protection\agent\bin\avgidsmonitor.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Windows\System32\svchost.exe -k LocalServicePeerNet
C:\Program Files (x86)\HP\Digital Imaging\bin\hpqSTE08.exe
C:\Program Files (x86)\HP\Digital Imaging\bin\hpqbam08.exe
C:\Program Files (x86)\Common Files\Steam\SteamService.exe
C:\Program Files (x86)\HP\Digital Imaging\bin\hpqgpc01.exe
C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\MOM.exe
C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CCC.exe
C:\PROGRA~2\AVG\AVG10\avgrsa.exe
C:\Program Files (x86)\AVG\AVG10\avgcsrva.exe
C:\Users\Dad\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\Dad\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\Dad\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\Dad\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\system32\DllHost.exe
C:\Windows\system32\DllHost.exe
C:\Windows\system32\DllHost.exe
C:\Users\Dad\Desktop\dds.scr
C:\Windows\system32\conhost.exe
C:\Windows\system32\wbem\wmiprvse.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.yahoo.com/?fr=fp-yie9
uDefault_Page_URL = hxxp://www.yahoo.com/?fr=fp-yie9
uWindow Title = Windows Internet Explorer provided by Yahoo!
mDefault_Page_URL = hxxp://homepage.gateway.com/rdr.aspx?b= ... 5k4411r445
mStart Page = hxxp://homepage.gateway.com/rdr.aspx?b= ... 5k4411r445
uInternet Settings,ProxyOverride = *.local
uURLSearchHooks: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - C:\Program Files (x86)\Yahoo!\Companion\Installs\cpn\yt.dll
mWinlogon: Userinit=userinit.exe
BHO: &Yahoo! Toolbar Helper: {02478d38-c3f9-4efb-9b51-7695eca05670} - C:\Program Files (x86)\Yahoo!\Companion\Installs\cpn\yt.dll
BHO: HP Print Enhancer: {0347c33e-8762-4905-bf09-768834316c61} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_printenhancer.dll
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
BHO: AVG Safe Search: {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0} - C:\Program Files (x86)\AVG\AVG10\avgssie.dll
BHO: Windows Live ID Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - C:\Program Files (x86)\Google\GoogleToolbarNotifier\5.7.6406.1642\swg.dll
BHO: Office Document Cache Handler: {b4f3a835-0e21-4959-ba22-42b3008e02ff} - C:\PROGRA~2\MICROS~1\Office14\URLREDIR.DLL
BHO: Java(tm) Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
BHO: SingleInstance Class: {fdad4da1-61a2-4fd8-9c17-86f7ac245081} - C:\Program Files (x86)\Yahoo!\Companion\Installs\cpn\YTSingleInstance.dll
BHO: HP Smart BHO Class: {ffffffff-cf4e-4f2b-bdc2-0e72e116a856} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
TB: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - C:\Program Files (x86)\Yahoo!\Companion\Installs\cpn\yt.dll
TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
EB: HP Smart Web Printing: {555d4d79-4bd2-4094-a395-cfc534424a05} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_bho.dll
uRun: [swg] "C:\Program Files (x86)\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
uRun: [Google Update] "C:\Users\Dad\AppData\Local\Google\Update\GoogleUpdate.exe" /c
uRun: [Steam] "C:\Program Files (x86)\Steam\Steam.exe" -silent
uRun: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
mRun: [BackupManagerTray] "C:\Program Files (x86)\NewTech Infosystems\Gateway MyBackup\BackupManagerTray.exe" -h -k
mRun: [StartCCC] "C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
mRun: [Gateway Photo Frame] C:\Program Files (x86)\Gateway Photo Frame\ButtonMonitor.exe -A
mRun: [AVG_TRAY] C:\Program Files (x86)\AVG\AVG10\avgtray.exe
mRun: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime
mRun: [AppleSyncNotifier] C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleSyncNotifier.exe
mRun: [HP Software Update] C:\Program Files (x86)\HP\HP Software Update\HPWuSchd2.exe
mRun: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
mRun: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"
mRun: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 10.0\Reader\Reader_sl.exe"
mRun: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
mRun: [WinPatrol] C:\Program Files (x86)\BillP Studios\WinPatrol\winpatrol.exe -expressboot
StartupFolder: C:\PROGRA~3\MICROS~1\Windows\STARTM~1\Programs\Startup\HPDIGI~1.LNK - C:\Program Files (x86)\HP\Digital Imaging\bin\hpqtra08.exe
mPolicies-explorer: NoActiveDesktop = 1 (0x1)
mPolicies-explorer: NoActiveDesktopChanges = 1 (0x1)
mPolicies-system: ConsentPromptBehaviorAdmin = 5 (0x5)
mPolicies-system: ConsentPromptBehaviorUser = 3 (0x3)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: E&xport to Microsoft Excel - C:\PROGRA~2\MICROS~1\Office14\EXCEL.EXE/3000
IE: Google Sidewiki... - C:\Program Files (x86)\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_D1E1F7ED622A0E5D.dll/cmsidewiki.html
IE: Se&nd to OneNote - C:\PROGRA~2\MICROS~1\Office14\ONBttnIE.dll/105
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIE.dll
IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
IE: {DDE87865-83C5-48c4-8357-2F5B1AA84522} - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
DPF: {166B1BCA-3F9C-11CF-8075-444553540000} - hxxp://download.macromedia.com/pub/shoc ... tor/sw.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinsta ... s-i586.cab
DPF: {924B4927-D3BA-41EA-9F7E-8A89194AB3AC} - hxxp://panda-plugin.disney.go.com/plugi ... ctivex.cab
DPF: {CAFEEFAC-0016-0000-0024-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinsta ... s-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinsta ... s-i586.cab
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
Filter: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files (x86)\Common Files\microsoft shared\OFFICE14\MSOXMLMF.DLL
Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files (x86)\AVG\AVG10\avgpp.dll
Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
mASetup: {2D46B6DC-2207-486B-B523-A557E6D54B47} - C:\Windows\system32\cmd.exe /D /C start C:\Windows\system32\ie4uinit.exe -ClearIconCache
BHO-X64: AVG Safe Search: {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files (x86)\AVG\AVG10\avgssiea.dll
BHO-X64: WormRadar.com IESiteBlocker.NavFilter - No File
BHO-X64: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
BHO-X64: Google Toolbar Helper: {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_64.dll
BHO-X64: Google Toolbar Notifier BHO: {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.7.6406.1642\swg64.dll
BHO-X64: Office Document Cache Handler: {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\PROGRA~1\MICROS~2\Office14\URLREDIR.DLL
BHO-X64: URLRedirectionBHO - No File
TB-X64: Google Toolbar: {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_64.dll
EB-X64: {555D4D79-4BD2-4094-A395-CFC534424A05} - No File
mRun-x64: [IAAnotif] C:\Program Files (x86)\Intel\Intel Matrix Storage Manager\iaanotif.exe
mRun-x64: [RtHDVCpl] C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe -s
mRun-x64: [OOTag] C:\windows\oobeoffer\oobeoffer\ootag.exe
mRun-x64: [WinPatrol] C:\Program Files (x86)\BillP Studios\WinPatrol\WinPatrol.exe -expressboot
.
============= SERVICES / DRIVERS ===============
.
R0 AVGIDSEH;AVGIDSEH;C:\Windows\System32\drivers\AVGIDSEH.sys [2011-2-22 26704]
R0 Avgrkx64;AVG Anti-Rootkit Driver;C:\Windows\System32\drivers\avgrkx64.sys [2011-3-16 37456]
R1 Avgldx64;AVG AVI Loader Driver;C:\Windows\System32\drivers\avgldx64.sys [2011-1-7 304720]
R1 Avgmfx64;AVG Mini-Filter Resident Anti-Virus Shield;C:\Windows\System32\drivers\avgmfx64.sys [2011-3-1 41552]
R1 Avgtdia;AVG TDI Driver;C:\Windows\System32\drivers\avgtdia.sys [2011-4-5 377936]
R2 AMD External Events Utility;AMD External Events Utility;C:\Windows\System32\atiesrxx.exe [2010-10-1 203264]
R2 AVGIDSAgent;AVGIDSAgent;C:\Program Files (x86)\AVG\AVG10\Identity Protection\Agent\Bin\AVGIDSAgent.exe [2011-4-18 7398752]
R2 avgwd;AVG WatchDog;C:\Program Files (x86)\AVG\AVG10\avgwdsvc.exe [2011-2-8 269520]
R2 Greg_Service;GRegService;C:\Program Files (x86)\Gateway\Registration\GregHSRW.exe [2009-8-28 1150496]
R2 NTI IScheduleSvc;NTI IScheduleSvc;C:\Program Files (x86)\NewTech Infosystems\Gateway MyBackup\IScheduleSvc.exe [2009-8-12 62208]
R2 UNS;Intel(R) Management & Security Application User Notification Service;C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\UNS\UNS.exe [2010-1-17 2314240]
R2 Updater Service;Updater Service;C:\Program Files\Gateway\Gateway Updater\UpdaterService.exe [2009-12-1 240160]
R3 amdkmdag;amdkmdag;C:\Windows\System32\drivers\atikmdag.sys [2010-10-1 7767040]
R3 amdkmdap;amdkmdap;C:\Windows\System32\drivers\atikmpag.sys [2010-10-1 279040]
R3 AVGIDSDriver;AVGIDSDriver;C:\Windows\System32\drivers\AVGIDSDriver.sys [2011-4-14 118864]
R3 AVGIDSFilter;AVGIDSFilter;C:\Windows\System32\drivers\AVGIDSFilter.sys [2011-2-10 29264]
R3 e1kexpress;Intel(R) PRO/1000 PCI Express Network Connection Driver K;C:\Windows\System32\drivers\e1k62x64.sys [2009-12-1 283824]
R3 HECIx64;Intel(R) Management Engine Interface;C:\Windows\System32\drivers\HECIx64.sys [2009-12-1 56344]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2010-3-18 138576]
S2 gupdate;Google Update Service (gupdate);C:\Program Files (x86)\Google\Update\GoogleUpdate.exe [2010-8-28 135664]
S3 gupdatem;Google Update Service (gupdatem);C:\Program Files (x86)\Google\Update\GoogleUpdate.exe [2010-8-28 135664]
S3 osppsvc;Office Software Protection Platform;C:\Program Files\Common Files\Microsoft Shared\OfficeSoftwareProtectionPlatform\OSPPSVC.EXE [2010-1-9 4925184]
S3 TsUsbFlt;TsUsbFlt;C:\Windows\System32\drivers\TsUsbFlt.sys [2011-4-9 59392]
S3 USBAAPL64;Apple Mobile USB Driver;C:\Windows\System32\drivers\usbaapl64.sys [2011-2-18 51712]
S3 WatAdminSvc;Windows Activation Technologies Service;C:\Windows\System32\Wat\WatAdminSvc.exe [2010-8-29 1255736]
.
=============== Created Last 30 ================
.
2011-05-13 05:57:09 142336 ----a-w- C:\Windows\System32\poqexec.exe
2011-05-13 05:57:09 123904 ----a-w- C:\Windows\SysWow64\poqexec.exe
2011-05-10 17:34:37 5562240 ----a-w- C:\Windows\System32\ntoskrnl.exe
2011-05-10 17:34:36 3967872 ----a-w- C:\Windows\SysWow64\ntkrnlpa.exe
2011-05-10 17:34:36 3912576 ----a-w- C:\Windows\SysWow64\ntoskrnl.exe
2011-05-10 17:34:18 98816 ----a-w- C:\Windows\System32\drivers\usbccgp.sys
2011-05-10 17:34:18 7936 ----a-w- C:\Windows\System32\drivers\usbd.sys
2011-05-10 17:34:18 52736 ----a-w- C:\Windows\System32\drivers\usbehci.sys
2011-05-10 17:34:18 343040 ----a-w- C:\Windows\System32\drivers\usbhub.sys
2011-05-10 17:34:18 325120 ----a-w- C:\Windows\System32\drivers\usbport.sys
2011-05-10 17:34:18 30720 ----a-w- C:\Windows\System32\drivers\usbuhci.sys
2011-05-10 17:34:18 25600 ----a-w- C:\Windows\System32\drivers\usbohci.sys
2011-05-09 22:04:23 -------- d-----w- C:\MGADiagToolOutput
2011-05-09 21:06:07 -------- d-----w- C:\Users\Dad\AppData\Roaming\WinPatrol
2011-05-09 21:06:04 -------- d-----w- C:\Program Files (x86)\BillP Studios
2011-05-09 21:06:04 -------- d-----w- C:\PROGRA~3\InstallMate
2011-05-09 20:26:22 388096 ----a-r- C:\Users\Dad\AppData\Roaming\Microsoft\Installer\{45A66726-69BC-466B-A7A4-12FCBA4883D7}\HiJackThis.exe
2011-05-09 20:26:22 -------- d-----w- C:\Program Files (x86)\Trend Micro
2011-04-26 00:37:37 -------- d-----w- C:\Windows\pss
2011-04-26 00:19:59 197120 ----a-w- C:\Windows\System32\d3d10_1.dll
2011-04-26 00:19:59 161792 ----a-w- C:\Windows\SysWow64\d3d10_1.dll
2011-04-25 12:20:45 -------- d-----w- C:\Windows\System32\%LOCALAPPDATA%
2011-04-15 01:28:24 118864 ----a-w- C:\Windows\System32\drivers\AVGIDSDriver.sys
.
==================== Find3M ====================
.
2011-04-09 12:47:11 175616 ----a-w- C:\Windows\System32\msclmd.dll
2011-04-09 12:47:11 152576 ----a-w- C:\Windows\SysWow64\msclmd.dll
2011-04-05 04:59:54 377936 ----a-w- C:\Windows\System32\drivers\avgtdia.sys
2011-03-16 20:03:18 37456 ----a-w- C:\Windows\System32\drivers\avgrkx64.sys
2011-03-12 12:08:49 1465344 ----a-w- C:\Windows\System32\XpsPrint.dll
2011-03-12 11:23:45 870912 ----a-w- C:\Windows\SysWow64\XpsPrint.dll
2011-03-11 06:41:37 189824 ----a-w- C:\Windows\System32\drivers\storport.sys
2011-03-11 06:41:34 166272 ----a-w- C:\Windows\System32\drivers\nvstor.sys
2011-03-11 06:41:34 1659776 ----a-w- C:\Windows\System32\drivers\ntfs.sys
2011-03-11 06:41:34 148352 ----a-w- C:\Windows\System32\drivers\nvraid.sys
2011-03-11 06:41:26 410496 ----a-w- C:\Windows\System32\drivers\iaStorV.sys
2011-03-11 06:41:12 27008 ----a-w- C:\Windows\System32\drivers\amdxata.sys
2011-03-11 06:41:12 107904 ----a-w- C:\Windows\System32\drivers\amdsata.sys
2011-03-11 06:34:51 1359872 ----a-w- C:\Windows\System32\mfc42u.dll
2011-03-11 06:34:50 1395712 ----a-w- C:\Windows\System32\mfc42.dll
2011-03-11 06:33:29 2565632 ----a-w- C:\Windows\System32\esent.dll
2011-03-11 06:30:28 96768 ----a-w- C:\Windows\System32\fsutil.exe
2011-03-11 05:33:59 1164288 ----a-w- C:\Windows\SysWow64\mfc42u.dll
2011-03-11 05:33:59 1137664 ----a-w- C:\Windows\SysWow64\mfc42.dll
2011-03-11 05:33:09 1699328 ----a-w- C:\Windows\SysWow64\esent.dll
2011-03-11 05:31:07 74240 ----a-w- C:\Windows\SysWow64\fsutil.exe
2011-03-08 06:29:32 976896 ----a-w- C:\Windows\System32\inetcomm.dll
2011-03-08 05:28:29 741376 ----a-w- C:\Windows\SysWow64\inetcomm.dll
2011-03-07 06:31:44 1188864 ----a-w- C:\Windows\System32\wininet.dll
2011-03-07 05:33:13 981504 ----a-w- C:\Windows\SysWow64\wininet.dll
2011-03-07 04:24:34 1638912 ----a-w- C:\Windows\System32\mshtml.tlb
2011-03-07 03:52:25 1638912 ----a-w- C:\Windows\SysWow64\mshtml.tlb
2011-03-04 06:19:28 135168 ----a-w- C:\Windows\apppatch\AppPatch64\AcXtrnal.dll
2011-03-04 06:19:27 350208 ----a-w- C:\Windows\apppatch\AppPatch64\AcLayers.dll
2011-03-03 06:24:16 183296 ----a-w- C:\Windows\System32\dnsrslvr.dll
2011-03-03 06:21:57 30208 ----a-w- C:\Windows\System32\dnscacheugc.exe
2011-03-03 05:36:16 28672 ----a-w- C:\Windows\SysWow64\dnscacheugc.exe
2011-03-03 03:52:08 3135488 ----a-w- C:\Windows\System32\win32k.sys
2011-03-01 18:25:18 41552 ----a-w- C:\Windows\System32\drivers\avgmfx64.sys
2011-02-25 06:19:30 2871808 ----a-w- C:\Windows\explorer.exe
2011-02-25 05:30:54 2616320 ----a-w- C:\Windows\SysWow64\explorer.exe
2011-02-24 06:15:44 476160 ----a-w- C:\Windows\System32\XpsGdiConverter.dll
2011-02-24 05:38:54 288256 ----a-w- C:\Windows\SysWow64\XpsGdiConverter.dll
2011-02-23 04:56:31 158208 ----a-w- C:\Windows\System32\drivers\mrxsmb.sys
2011-02-23 04:56:27 467456 ----a-w- C:\Windows\System32\drivers\srv.sys
2011-02-23 04:56:03 411648 ----a-w- C:\Windows\System32\drivers\srv2.sys
2011-02-23 04:55:47 167936 ----a-w- C:\Windows\System32\drivers\srvnet.sys
2011-02-23 04:55:12 287744 ----a-w- C:\Windows\System32\drivers\mrxsmb10.sys
2011-02-23 04:55:12 128000 ----a-w- C:\Windows\System32\drivers\mrxsmb20.sys
2011-02-23 04:55:04 90624 ----a-w- C:\Windows\System32\drivers\bowser.sys
2011-02-22 12:12:46 26704 ----a-w- C:\Windows\System32\drivers\AVGIDSEH.sys
2011-02-19 12:05:15 1139200 ----a-w- C:\Windows\System32\FntCache.dll
2011-02-19 12:04:37 1544192 ----a-w- C:\Windows\System32\DWrite.dll
2011-02-19 12:04:17 902656 ----a-w- C:\Windows\System32\d2d1.dll
2011-02-19 12:03:46 46080 ----a-w- C:\Windows\System32\atmlib.dll
2011-02-19 09:00:32 367616 ----a-w- C:\Windows\System32\atmfd.dll
2011-02-19 06:30:51 1076736 ----a-w- C:\Windows\SysWow64\DWrite.dll
2011-02-19 06:30:50 739840 ----a-w- C:\Windows\SysWow64\d2d1.dll
2011-02-19 06:30:46 34304 ----a-w- C:\Windows\SysWow64\atmlib.dll
2011-02-19 04:34:54 294912 ----a-w- C:\Windows\SysWow64\atmfd.dll
2011-02-18 20:36:58 51712 ----a-w- C:\Windows\System32\drivers\usbaapl64.sys
2011-02-18 20:36:58 4184352 ----a-w- C:\Windows\System32\usbaaplrc.dll
2011-02-18 10:56:44 613376 ----a-w- C:\Windows\System32\vbscript.dll
2011-02-18 10:51:16 31232 ----a-w- C:\Windows\System32\prevhost.exe
2011-02-18 05:43:28 428032 ----a-w- C:\Windows\SysWow64\vbscript.dll
2011-02-18 05:39:44 31232 ----a-w- C:\Windows\SysWow64\prevhost.exe
.
============= FINISH: 12:30:05.94 ===============

Attach:
DDS (Ver_11-03-05.01)
.
Microsoft Windows 7 Home Premium
Boot Device: \Device\HarddiskVolume2
Install Date: 8/28/2010 3:25:33 PM
System Uptime: 5/14/2011 12:09:14 PM (0 hours ago)
.
Motherboard: Gateway | | H57M01
Processor: Intel(R) Core(TM) i5 CPU 750 @ 2.67GHz | CPU 1 | 1307/133mhz
.
==== Disk Partitions =========================
.
C: is FIXED (NTFS) - 913 GiB total, 775.25 GiB free.
D: is CDROM (CDFS)
F: is Removable
G: is Removable
H: is Removable
I: is Removable
J: is Removable
.
==== Disabled Device Manager Items =============
.
==== System Restore Points ===================
.
RP118: 5/9/2011 9:43:31 PM - Scheduled Checkpoint
RP119: 5/11/2011 3:00:11 AM - Windows Update
RP120: 5/13/2011 3:00:11 AM - Windows Update
.
==== Installed Programs ======================
.
4500_G510gm_Help
4500G510gm
4500G510gm_Software_Min
Acrobat.com
Adobe AIR
Adobe Flash Player 10 ActiveX
Adobe Reader X (10.0.1)
Adobe Shockwave Player 11.5
Advertising Center
Age of Empires III
AMD DnD V1.0.19
Apple Application Support
Apple Software Update
Backup Manager Advance
BufferChm
Canon RAW Image Task for ZoomBrowser EX
Canon Utilities CameraWindow
Canon Utilities CameraWindow DC_DV 6 for ZoomBrowser EX
Canon Utilities Digital Photo Professional 3.4
Canon Utilities EOS Utility
Canon Utilities MyCamera
Canon Utilities PhotoStitch
Canon Utilities Picture Style Editor
Canon Utilities RemoteCapture Task for ZoomBrowser EX
Canon Utilities WFT-E1/E2/E3 Utility
Canon Utilities ZoomBrowser EX
Canon ZoomBrowser EX Memory Card Utility
Cars
Catalyst Control Center - Branding
Catalyst Control Center Core Implementation
Catalyst Control Center Graphics Full Existing
Catalyst Control Center Graphics Full New
Catalyst Control Center Graphics Light
Catalyst Control Center Graphics Previews Vista
Catalyst Control Center InstallProxy
Catalyst Control Center Localization All
ccc-core-static
CCC Help Chinese Standard
CCC Help Chinese Traditional
CCC Help Czech
CCC Help Danish
CCC Help Dutch
CCC Help English
CCC Help Finnish
CCC Help French
CCC Help German
CCC Help Greek
CCC Help Hungarian
CCC Help Italian
CCC Help Japanese
CCC Help Korean
CCC Help Norwegian
CCC Help Polish
CCC Help Portuguese
CCC Help Russian
CCC Help Spanish
CCC Help Swedish
CCC Help Thai
CCC Help Turkish
Compatibility Pack for the 2007 Office system
Coupon Printer for Windows
D3DX10
Definition update for Microsoft Office 2010 (KB982726)
Destinations
DeviceDiscovery
DocMgr
DocProc
eBay Worldwide
Empire: Total War
Fax
Gateway Games
Gateway InfoCentre
Gateway MyBackup
Gateway Photo Frame 4.2.3.10
Gateway Recovery Management
Gateway Registration
Gateway ScreenSaver
Gateway Updater
Google Chrome
Google Earth
Google Toolbar for Internet Explorer
Google Update Helper
GPBaseService2
HiJackThis
HP Update
HPProductAssistant
HPSSupply
Identity Card
ImagXpress
Impulse
Intel(R) Management Engine Components
Java Auto Updater
Java(TM) 6 Update 24
JMicron JMB36X Driver
Junk Mail filter update
Malwarebytes' Anti-Malware
MarketResearch
Medieval Total War
Microsoft Age of Empires II
Microsoft Office Access MUI (English) 2010
Microsoft Office Access Setup Metadata MUI (English) 2010
Microsoft Office Excel MUI (English) 2010
Microsoft Office OneNote MUI (English) 2010
Microsoft Office Outlook MUI (English) 2010
Microsoft Office PowerPoint MUI (English) 2010
Microsoft Office PowerPoint Viewer 2007 (English)
Microsoft Office Professional 2010
Microsoft Office Proof (English) 2010
Microsoft Office Proof (French) 2010
Microsoft Office Proof (Spanish) 2010
Microsoft Office Proofing (English) 2010
Microsoft Office Publisher MUI (English) 2010
Microsoft Office Shared MUI (English) 2010
Microsoft Office Shared Setup Metadata MUI (English) 2010
Microsoft Office Single Image 2010
Microsoft Office Suite Activation Assistant
Microsoft Office Word MUI (English) 2010
Microsoft Silverlight
Microsoft SQL Server 2005 Compact Edition [ENU]
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2005 Redistributable - KB2467175
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Microsoft Works
MSVCRT
MSVCRT_amd64
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
Napoleon: Total War
Nero 9 Essentials
Nero ControlCenter
Nero DiscSpeed
Nero DiscSpeed Help
Nero DriveSpeed
Nero DriveSpeed Help
Nero Express Help
Nero InfoTool
Nero InfoTool Help
Nero Installer
Nero Online Upgrade
Nero StartSmart
Nero StartSmart Help
Nero StartSmart OEM
NeroExpress
neroxml
QuickTime
Realtek High Definition Audio Driver
Safari
Scan
Security Update for Microsoft .NET Framework 4 Client Profile (KB2160841)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2446708)
Security Update for Microsoft Excel 2010 (KB2466146)
Security Update for Microsoft Office 2010 (KB2289078)
Security Update for Microsoft Office 2010 (KB2289161)
Security Update for Microsoft PowerPoint 2010 (KB2519975)
Security Update for Microsoft Publisher 2010 (KB2409055)
Security Update for Microsoft Word 2010 (KB2345000)
SmartWebPrinting
SolutionCenter
Status
Steam
The Political Machine
The Political Machine 2008
Toolbox
TrayApp
TVUPlayer 2.5.3.1
Unreal Tournament
Update for Microsoft Office 2010 (KB2202188)
Update for Microsoft Office 2010 (KB2413186)
Update for Microsoft Office 2010 (KB2494150)
Update for Microsoft OneNote 2010 (KB2493983)
Update for Microsoft Outlook Social Connector (KB2441641)
Visual C++ 8.0 Runtime Setup Package (x64)
Visual Studio 2008 x64 Redistributables
WebReg
Welcome Center
Windows Live Communications Platform
Windows Live Essentials
Windows Live Installer
Windows Live Mail
Windows Live Messenger
Windows Live Movie Maker
Windows Live Photo Common
Windows Live Photo Gallery
Windows Live PIMT Platform
Windows Live SOXE
Windows Live SOXE Definitions
Windows Live Sync
Windows Live UX Platform
Windows Live UX Platform Language Pack
Windows Live Writer
Windows Live Writer Resources
Windows Media Player Firefox Plugin
Yahoo! Toolbar
.
==== Event Viewer Messages From Past Week ========
.
5/9/2011 7:52:33 PM, Error: volsnap [14] - The shadow copies of volume C: were aborted because of an IO failure on volume C:.
5/9/2011 4:46:54 PM, Error: Service Control Manager [7031] - The Apple Mobile Device service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.
5/9/2011 4:42:59 PM, Error: Service Control Manager [7000] - The SysProtDrv.sys service failed to start due to the following error: The system cannot find the file specified.
5/9/2011 4:42:59 PM, Error: Service Control Manager [7000] - The SysProtDrv.sys service failed to start due to the following error: SysProtDrv.sys is not a valid Win32 application.
5/11/2011 7:34:51 PM, Error: Microsoft-Windows-DistributedCOM [10016] - The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID {D3DCB472-7261-43CE-924B-0704BD730D5F} and APPID {D3DCB472-7261-43CE-924B-0704BD730D5F} to the user Gateway-PC\Jacob SID (S-1-5-21-3731149736-2553267001-956130416-1004) from address LocalHost (Using LRPC). This security permission can be modified using the Component Services administrative tool.
5/11/2011 7:34:51 PM, Error: Microsoft-Windows-DistributedCOM [10016] - The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID {145B4335-FE2A-4927-A040-7C35AD3180EF} and APPID {145B4335-FE2A-4927-A040-7C35AD3180EF} to the user Gateway-PC\Jacob SID (S-1-5-21-3731149736-2553267001-956130416-1004) from address LocalHost (Using LRPC). This security permission can be modified using the Component Services administrative tool.
.
==== End Of File ===========================
Carolyn MRU Emeritus
May 14, 2011, 5:08 PM UTC
Hello Combat Yeomen,

I have run Malwarebytes and AVG and neither have detected anything.


Have you run those programs on each of the User Accounts or only yours?

Please tell me a bit more about each Account. Is your account an Administrator's account? Are the other ones Standard accounts?

Please log in to one of the problem accounts and do the following:

Update and Scan with Malwarebytes'
  • Right-click on the application and select "Run as administrator" to run the program
  • Select the Updates tab and click Check for Updates
  • Disable AVG 2011
    • Please open the AVG 2011 Control Center, by right clicking on the AVG icon on task bar.
    • Click on Open AVG User Interface.
    • On the Menu Bar, click on Tools.
    • Click Advanced Settings.
    • In the new screen which opens, scroll down to Temporarily disable AVG protection. Click on it to highlight it.
    • In the right hand pane, tick the box for Temporarily disable AVG protection.
    • Click Apply.
    • In the next screen which opens, select 180 minutes from the drop down menu, then click the Disable real time protection button.
    • Click OK.
    • Note: Don't forget to re-enable it after the fix.

  • Select the Scanner tab, choose Perform Full Scan then click Scan
  • When the scan is complete, click OK, then Show Results to view the results.
  • Check all items except items in the C:\System Volume Information folder... and click Remove Selected.
    Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts, click OK to either and let MBAM proceed with the disinfection process, if asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.
  • When completed, a log will open in Notepad. please copy and paste the log into your next reply.
  • The log can also be found here:
    C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt


Next,
Download and run OTL

Download OTL by Old Timer and save it to your Desktop.
  • Double click on OTL.exe to run it.
  • Under Extra Registry section, select Use SafeList.
  • Click the Scan All Users checkbox.
  • Click on Run Scan at the top left hand corner.
  • When done, two Notepad files will open.
    • OTL.txt <-- Will be opened
    • Extras.txt <-- Will be minimized

  • Please post the contents of these 2 Notepad files in your next reply.


Please post the following:
  • The Malwarebytes' log
  • The OTL.txt logfile
  • The Extras.txt logfile
  • Please describe how your computer is behaving now along to the answers to my questions about the User Accounts.
Combat Yeoman
May 14, 2011, 7:15 PM UTC
There are 2 administrator accounts and 3 standard accounts. My administrator account appears to have no issues, the other administrator account has issues listed in my original post.

Malwarebytes' Anti-Malware 1.50.1.1100
http://www.malwarebytes.org

Database version: 6578

Windows 6.1.7601 Service Pack 1
Internet Explorer 8.0.7601.17514

5/14/2011 2:04:36 PM
mbam-log-2011-05-14 (14-04-36).txt

Scan type: Full scan (C:\|J:\|)
Objects scanned: 448999
Time elapsed: 49 minute(s), 0 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)
---------------------------------------

OTL logfile created on: 5/14/2011 2:48:22 PM - Run 1
OTL by OldTimer - Version 3.2.22.3 Folder = C:\Users\Dad\Desktop
64bit- Home Premium Edition Service Pack 1 (Version = 6.1.7601) - Type = NTWorkstation
Internet Explorer (Version = 8.0.7601.17514)
Locale: 00000409 | Country: United States | Language: ENU | Date Format: M/d/yyyy

8.00 Gb Total Physical Memory | 5.00 Gb Available Physical Memory | 67.00% Memory free
16.00 Gb Paging File | 13.00 Gb Available in Paging File | 81.00% Paging File free
Paging file location(s): ?:\pagefile.sys [binary data]

%SystemDrive% = C: | %SystemRoot% = C:\Windows | %ProgramFiles% = C:\Program Files (x86)
Drive C: | 913.41 Gb Total Space | 775.19 Gb Free Space | 84.87% Space Free | Partition Type: NTFS
Drive D: | 642.19 Mb Total Space | 0.00 Mb Free Space | 0.00% Space Free | Partition Type: CDFS

Computer Name: [redacted] | User Name: Dad | Logged in as Administrator.
Boot Mode: Normal | Scan Mode: All users | Include 64bit Scans
Company Name Whitelist: Off | Skip Microsoft Files: Off | No Company Name Whitelist: On | File Age = 30 Days

========== Processes (SafeList) ==========

PRC - [2011/05/14 14:47:28 | 000,580,608 | ---- | M] (OldTimer Tools) -- C:\Users\Dad\Desktop\OTL.exe
PRC - [2011/04/27 05:22:28 | 000,403,240 | ---- | M] (Valve Corporation) -- C:\Program Files (x86)\Common Files\Steam\SteamService.exe
PRC - [2011/04/18 17:40:08 | 002,334,560 | ---- | M] (AVG Technologies CZ, s.r.o.) -- C:\Program Files (x86)\AVG\AVG10\avgtray.exe
PRC - [2011/04/18 17:39:42 | 007,398,752 | ---- | M] (AVG Technologies CZ, s.r.o.) -- C:\Program Files (x86)\AVG\AVG10\Identity Protection\Agent\Bin\AVGIDSAgent.exe
PRC - [2011/03/16 18:32:59 | 000,325,000 | ---- | M] (BillP Studios) -- C:\Program Files (x86)\BillP Studios\WinPatrol\WinPatrol.exe
PRC - [2011/02/10 07:55:18 | 001,148,256 | ---- | M] () -- C:\Program Files (x86)\AVG\AVG10\Identity Protection\Agent\Bin\AVGIDSMonitor.exe
PRC - [2011/02/08 05:33:42 | 000,269,520 | ---- | M] (AVG Technologies CZ, s.r.o.) -- C:\Program Files (x86)\AVG\AVG10\avgwdsvc.exe
PRC - [2010/12/20 19:08:46 | 000,963,976 | ---- | M] (Malwarebytes Corporation) -- C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbam.exe
PRC - [2010/11/17 18:01:16 | 001,242,448 | ---- | M] (Valve Corporation) -- C:\Program Files (x86)\Steam\Steam.exe
PRC - [2009/10/13 15:25:54 | 000,186,904 | ---- | M] (Intel Corporation) -- C:\Program Files (x86)\Intel\Intel Matrix Storage Manager\IAAnotif.exe
PRC - [2009/10/13 15:25:30 | 000,354,840 | ---- | M] (Intel Corporation) -- C:\Program Files (x86)\Intel\Intel Matrix Storage Manager\IAANTmon.exe
PRC - [2009/09/30 23:34:22 | 002,314,240 | ---- | M] (Intel Corporation) -- C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\UNS\UNS.exe
PRC - [2009/09/30 23:33:08 | 000,262,144 | ---- | M] (Intel Corporation) -- C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\LMS\LMS.exe
PRC - [2009/08/28 05:38:58 | 001,150,496 | ---- | M] (Acer Incorporated) -- C:\Program Files (x86)\Gateway\Registration\GregHSRW.exe
PRC - [2009/08/12 19:04:44 | 000,062,208 | ---- | M] (NewTech Infosystems, Inc.) -- C:\Program Files (x86)\NewTech Infosystems\Gateway MyBackup\IScheduleSvc.exe
PRC - [2009/08/12 18:58:52 | 000,244,480 | ---- | M] (NewTech Infosystems, Inc.) -- C:\Program Files (x86)\NewTech Infosystems\Gateway MyBackup\BackupManagerTray.exe
PRC - [2009/07/20 17:07:10 | 000,124,416 | ---- | M] (IOI) -- C:\Program Files (x86)\Gateway Photo Frame\ButtonMonitor.exe
PRC - [2009/07/03 22:47:12 | 000,240,160 | ---- | M] (Acer) -- C:\Program Files\Gateway\Gateway Updater\UpdaterService.exe


========== Modules (SafeList) ==========

MOD - [2011/05/14 14:47:28 | 000,580,608 | ---- | M] (OldTimer Tools) -- C:\Users\Dad\Desktop\OTL.exe
MOD - [2010/11/20 07:55:09 | 001,680,896 | ---- | M] (Microsoft Corporation) -- C:\Windows\winsxs\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2\comctl32.dll


========== Win32 Services (SafeList) ==========

SRV:64bit: - [2010/10/01 17:54:41 | 000,203,264 | ---- | M] (AMD) [Auto | Running] -- C:\Windows\SysNative\atiesrxx.exe -- (AMD External Events Utility)
SRV:64bit: - [2009/07/13 21:41:27 | 001,011,712 | ---- | M] (Microsoft Corporation) [On_Demand | Stopped] -- C:\Program Files\Windows Defender\MpSvc.dll -- (WinDefend)
SRV:64bit: - [2009/07/03 22:47:12 | 000,240,160 | ---- | M] (Acer) [Auto | Running] -- C:\Program Files\Gateway\Gateway Updater\UpdaterService.exe -- (Updater Service)
SRV - [2011/04/27 05:22:28 | 000,403,240 | ---- | M] (Valve Corporation) [On_Demand | Running] -- C:\Program Files (x86)\Common Files\Steam\SteamService.exe -- (Steam Client Service)
SRV - [2011/04/18 17:39:42 | 007,398,752 | ---- | M] (AVG Technologies CZ, s.r.o.) [Auto | Running] -- C:\Program Files (x86)\AVG\AVG10\Identity Protection\Agent\Bin\AVGIDSAgent.exe -- (AVGIDSAgent)
SRV - [2011/02/08 05:33:42 | 000,269,520 | ---- | M] (AVG Technologies CZ, s.r.o.) [Auto | Running] -- C:\Program Files (x86)\AVG\AVG10\avgwdsvc.exe -- (avgwd)
SRV - [2010/10/22 13:08:18 | 001,039,360 | ---- | M] (Hewlett-Packard Co.) [Auto | Running] -- C:\Program Files (x86)\HP\Digital Imaging\bin\HPSLPSVC64.DLL -- (HPSLPSVC)
SRV - [2010/03/18 13:16:28 | 000,130,384 | ---- | M] (Microsoft Corporation) [Auto | Stopped] -- C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe -- (clr_optimization_v4.0.30319_32)
SRV - [2009/10/13 15:25:30 | 000,354,840 | ---- | M] (Intel Corporation) [Auto | Running] -- C:\Program Files (x86)\Intel\Intel Matrix Storage Manager\IAANTmon.exe -- (IAANTMON) Intel(R)
SRV - [2009/09/30 23:34:22 | 002,314,240 | ---- | M] (Intel Corporation) [Auto | Running] -- C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\UNS\UNS.exe -- (UNS) Intel(R)
SRV - [2009/09/30 23:33:08 | 000,262,144 | ---- | M] (Intel Corporation) [Auto | Running] -- C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\LMS\LMS.exe -- (LMS) Intel(R)
SRV - [2009/08/28 05:38:58 | 001,150,496 | ---- | M] (Acer Incorporated) [Auto | Running] -- C:\Program Files (x86)\Gateway\Registration\GregHSRW.exe -- (Greg_Service)
SRV - [2009/08/25 14:38:06 | 000,935,208 | ---- | M] (Nero AG) [On_Demand | Stopped] -- C:\Program Files (x86)\Common Files\Nero\Nero BackItUp 4\NBService.exe -- (Nero BackItUp Scheduler 4.0)
SRV - [2009/08/12 19:04:44 | 000,062,208 | ---- | M] (NewTech Infosystems, Inc.) [Auto | Running] -- C:\Program Files (x86)\NewTech Infosystems\Gateway MyBackup\IScheduleSvc.exe -- (NTI IScheduleSvc)
SRV - [2009/06/10 17:23:09 | 000,066,384 | ---- | M] (Microsoft Corporation) [Disabled | Stopped] -- C:\Windows\Microsoft.NET\Framework\v2.0.50727\mscorsvw.exe -- (clr_optimization_v2.0.50727_32)
SRV - [2009/05/22 14:02:20 | 000,250,616 | ---- | M] (WildTangent, Inc.) [On_Demand | Stopped] -- C:\Program Files (x86)\Gateway Games\Gateway Game Console\GameConsoleService.exe -- (GameConsoleService)


========== Driver Services (SafeList) ==========

DRV:64bit: - [2011/04/14 21:28:24 | 000,118,864 | ---- | M] (AVG Technologies CZ, s.r.o. ) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\AVGIDSDriver.sys -- (AVGIDSDriver)
DRV:64bit: - [2011/04/05 00:59:54 | 000,377,936 | ---- | M] (AVG Technologies CZ, s.r.o.) [Kernel | System | Running] -- C:\Windows\SysNative\drivers\avgtdia.sys -- (Avgtdia)
DRV:64bit: - [2011/03/16 16:03:18 | 000,037,456 | ---- | M] (AVG Technologies CZ, s.r.o.) [File_System | Boot | Running] -- C:\Windows\SysNative\drivers\avgrkx64.sys -- (Avgrkx64)
DRV:64bit: - [2011/03/11 02:41:12 | 000,107,904 | ---- | M] (Advanced Micro Devices) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\amdsata.sys -- (amdsata)
DRV:64bit: - [2011/03/11 02:41:12 | 000,027,008 | ---- | M] (Advanced Micro Devices) [Kernel | Boot | Running] -- C:\Windows\SysNative\drivers\amdxata.sys -- (amdxata)
DRV:64bit: - [2011/03/01 14:25:18 | 000,041,552 | ---- | M] (AVG Technologies CZ, s.r.o.) [File_System | System | Running] -- C:\Windows\SysNative\drivers\avgmfx64.sys -- (Avgmfx64)
DRV:64bit: - [2011/02/22 08:12:46 | 000,026,704 | ---- | M] (AVG Technologies CZ, s.r.o. ) [Kernel | Boot | Running] -- C:\Windows\SysNative\drivers\AVGIDSEH.sys -- (AVGIDSEH)
DRV:64bit: - [2011/02/18 16:36:58 | 000,051,712 | ---- | M] (Apple, Inc.) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\usbaapl64.sys -- (USBAAPL64)
DRV:64bit: - [2011/02/10 07:53:34 | 000,029,264 | ---- | M] (AVG Technologies CZ, s.r.o. ) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\AVGIDSFilter.sys -- (AVGIDSFilter)
DRV:64bit: - [2011/01/07 06:41:44 | 000,304,720 | ---- | M] (AVG Technologies CZ, s.r.o.) [Kernel | System | Running] -- C:\Windows\SysNative\drivers\avgldx64.sys -- (Avgldx64)
DRV:64bit: - [2010/11/20 09:33:35 | 000,078,720 | ---- | M] (Hewlett-Packard Company) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\HpSAMD.sys -- (HpSAMD)
DRV:64bit: - [2010/11/20 07:07:05 | 000,059,392 | ---- | M] (Microsoft Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\TsUsbFlt.sys -- (TsUsbFlt)
DRV:64bit: - [2010/10/01 17:54:31 | 007,767,040 | ---- | M] (ATI Technologies Inc.) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\atikmdag.sys -- (atikmdag)
DRV:64bit: - [2010/10/01 17:54:31 | 007,767,040 | ---- | M] (ATI Technologies Inc.) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\atikmdag.sys -- (amdkmdag)
DRV:64bit: - [2010/10/01 17:54:14 | 000,279,040 | ---- | M] (Advanced Micro Devices, Inc.) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\atikmpag.sys -- (amdkmdap)
DRV:64bit: - [2009/10/29 04:14:38 | 000,115,824 | ---- | M] (JMicron Technology Corp.) [Kernel | Boot | Running] -- C:\Windows\SysNative\drivers\jraid.sys -- (JRAID)
DRV:64bit: - [2009/10/13 15:16:40 | 000,409,624 | ---- | M] (Intel Corporation) [Kernel | Boot | Running] -- C:\Windows\SysNative\drivers\iaStor.sys -- (iaStor)
DRV:64bit: - [2009/09/29 21:34:30 | 000,121,872 | ---- | M] (ATI Technologies, Inc.) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\AtiHdmi.sys -- (AtiHdmiService)
DRV:64bit: - [2009/09/23 05:11:04 | 000,283,824 | ---- | M] (Intel Corporation) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\e1k62x64.sys -- (e1kexpress) Intel(R)
DRV:64bit: - [2009/09/17 00:54:54 | 000,056,344 | ---- | M] (Intel Corporation) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\HECIx64.sys -- (HECIx64) Intel(R)
DRV:64bit: - [2009/07/13 21:52:20 | 000,194,128 | ---- | M] (AMD Technologies Inc.) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\amdsbs.sys -- (amdsbs)
DRV:64bit: - [2009/07/13 21:48:04 | 000,065,600 | ---- | M] (LSI Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\lsi_sas2.sys -- (LSI_SAS2)
DRV:64bit: - [2009/07/13 21:45:55 | 000,024,656 | ---- | M] (Promise Technology) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\stexstor.sys -- (stexstor)
DRV:64bit: - [2009/06/10 16:38:56 | 000,000,308 | ---- | M] () [File_System | On_Demand | Running] -- C:\Windows\SysNative\wbem\ntfs.mof -- (Ntfs)
DRV:64bit: - [2009/06/10 16:34:33 | 003,286,016 | ---- | M] (Broadcom Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\evbda.sys -- (ebdrv)
DRV:64bit: - [2009/06/10 16:34:28 | 000,468,480 | ---- | M] (Broadcom Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\bxvbda.sys -- (b06bdrv)
DRV:64bit: - [2009/06/10 16:34:23 | 000,270,848 | ---- | M] (Broadcom Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\b57nd60a.sys -- (b57nd60a)
DRV:64bit: - [2009/06/10 16:31:59 | 000,031,232 | ---- | M] (Hauppauge Computer Works, Inc.) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\hcw85cir.sys -- (hcw85cir)
DRV:64bit: - [2009/05/18 13:17:08 | 000,034,152 | ---- | M] (GEAR Software Inc.) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\GEARAspiWDM.sys -- (GEARAspiWDM)
DRV:64bit: - [2009/05/05 20:46:08 | 000,018,432 | ---- | M] (NewTech Infosystems, Inc.) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\NTIDrvr.sys -- (NTIDrvr)
DRV:64bit: - [2009/05/05 20:46:08 | 000,016,896 | ---- | M] (NewTech Infosystems Corporation) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\UBHelper.sys -- (UBHelper)

========== Standard Registry (SafeList) ==========


========== Internet Explorer ==========

IE:64bit: - HKLM\SOFTWARE\Microsoft\Internet Explorer\Main,Default_Page_URL = http://homepage.gateway.com/rdr.aspx?b=ACGW&l=0409&m=dx4831&r=17360810p726p0475v145k4411r445
IE:64bit: - HKLM\SOFTWARE\Microsoft\Internet Explorer\Main,Start Page = http://homepage.gateway.com/rdr.aspx?b=ACGW&l=0409&m=dx4831&r=17360810p726p0475v145k4411r445
IE - HKLM\SOFTWARE\Microsoft\Internet Explorer\Main,Default_Page_URL = http://homepage.gateway.com/rdr.aspx?b=ACGW&l=0409&m=dx4831&r=17360810p726p0475v145k4411r445
IE - HKLM\SOFTWARE\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
IE - HKLM\SOFTWARE\Microsoft\Internet Explorer\Main,Start Page = http://homepage.gateway.com/rdr.aspx?b=ACGW&l=0409&m=dx4831&r=17360810p726p0475v145k4411r445


IE - HKU\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Internet Settings: "ProxyEnable" = 0

IE - HKU\S-1-5-18\Software\Microsoft\Windows\CurrentVersion\Internet Settings: "ProxyEnable" = 0



IE - HKU\S-1-5-21-3731149736-2553267001-956130416-1001\SOFTWARE\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.yahoo.com/?fr=fp-yie9
IE - HKU\S-1-5-21-3731149736-2553267001-956130416-1001\SOFTWARE\Microsoft\Internet Explorer\Main,SearchDefaultBranded = 1
IE - HKU\S-1-5-21-3731149736-2553267001-956130416-1001\SOFTWARE\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/?fr=fp-yie9
IE - HKU\S-1-5-21-3731149736-2553267001-956130416-1001\..\URLSearchHook: {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files (x86)\Yahoo!\Companion\Installs\cpn\yt.dll (Yahoo! Inc.)
IE - HKU\S-1-5-21-3731149736-2553267001-956130416-1001\Software\Microsoft\Windows\CurrentVersion\Internet Settings: "ProxyEnable" = 0
IE - HKU\S-1-5-21-3731149736-2553267001-956130416-1001\Software\Microsoft\Windows\CurrentVersion\Internet Settings: "ProxyOverride" = *.local

IE - HKU\S-1-5-21-3731149736-2553267001-956130416-1003\SOFTWARE\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.yahoo.com/?fr=fp-yie9
IE - HKU\S-1-5-21-3731149736-2553267001-956130416-1003\SOFTWARE\Microsoft\Internet Explorer\Main,SearchDefaultBranded = 1
IE - HKU\S-1-5-21-3731149736-2553267001-956130416-1003\SOFTWARE\Microsoft\Internet Explorer\Main,Start Page = http://my.yahoo.com/
IE - HKU\S-1-5-21-3731149736-2553267001-956130416-1003\Software\Microsoft\Windows\CurrentVersion\Internet Settings: "ProxyEnable" = 0

IE - HKU\S-1-5-21-3731149736-2553267001-956130416-1005\SOFTWARE\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.yahoo.com/?fr=fp-yie9
IE - HKU\S-1-5-21-3731149736-2553267001-956130416-1005\SOFTWARE\Microsoft\Internet Explorer\Main,First Home Page = http://downloads.yahoo.com/internetexplorer/welcome
IE - HKU\S-1-5-21-3731149736-2553267001-956130416-1005\SOFTWARE\Microsoft\Internet Explorer\Main,SearchDefaultBranded = 1
IE - HKU\S-1-5-21-3731149736-2553267001-956130416-1005\SOFTWARE\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/?fr=fp-yie9
IE - HKU\S-1-5-21-3731149736-2553267001-956130416-1005\Software\Microsoft\Windows\CurrentVersion\Internet Settings: "ProxyEnable" = 0

FF - HKLM\software\mozilla\Firefox\Extensions\\[redacted]: C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\MozillaAddOn3 [2011/03/20 16:10:24 | 000,000,000 | ---D | M]
FF - HKLM\software\mozilla\Firefox\Extensions\\{1E73965B-8B48-48be-9C8D-68B920ABC1C4}: C:\Program Files (x86)\AVG\AVG10\Firefox4\ [2011/05/11 09:49:26 | 000,000,000 | ---D | M]


O1 HOSTS File: ([2009/06/10 17:00:26 | 000,000,824 | ---- | M]) - C:\Windows\SysNative\drivers\etc\hosts
O2:64bit: - BHO: (AVG Safe Search) - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files (x86)\AVG\AVG10\avgssiea.dll (AVG Technologies CZ, s.r.o.)
O2:64bit: - BHO: (Google Toolbar Helper) - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_64.dll (Google Inc.)
O2:64bit: - BHO: (Google Toolbar Notifier BHO) - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.7.6406.1642\swg64.dll (Google Inc.)
O2 - BHO: (&Yahoo! Toolbar Helper) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files (x86)\Yahoo!\Companion\Installs\cpn\yt.dll (Yahoo! Inc.)
O2 - BHO: (AVG Safe Search) - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files (x86)\AVG\AVG10\avgssie.dll (AVG Technologies CZ, s.r.o.)
O2 - BHO: (Google Toolbar Notifier BHO) - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files (x86)\Google\GoogleToolbarNotifier\5.7.6406.1642\swg.dll (Google Inc.)
O2 - BHO: (SingleInstance Class) - {FDAD4DA1-61A2-4FD8-9C17-86F7AC245081} - C:\Program Files (x86)\Yahoo!\Companion\Installs\cpn\YTSingleInstance.dll (Yahoo! Inc)
O3:64bit: - HKLM\..\Toolbar: (Google Toolbar) - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_64.dll (Google Inc.)
O3:64bit: - HKLM\..\Toolbar: (no name) - Locked - No CLSID value found.
O3 - HKLM\..\Toolbar: (Yahoo! Toolbar) - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files (x86)\Yahoo!\Companion\Installs\cpn\yt.dll (Yahoo! Inc.)
O3 - HKLM\..\Toolbar: (no name) - Locked - No CLSID value found.
O3:64bit: - HKU\S-1-5-21-3731149736-2553267001-956130416-1001\..\Toolbar\WebBrowser: (Google Toolbar) - {2318C2B1-4965-11D4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_64.dll (Google Inc.)
O3:64bit: - HKU\S-1-5-21-3731149736-2553267001-956130416-1003\..\Toolbar\WebBrowser: (Google Toolbar) - {2318C2B1-4965-11D4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_64.dll (Google Inc.)
O3:64bit: - HKU\S-1-5-21-3731149736-2553267001-956130416-1005\..\Toolbar\WebBrowser: (Google Toolbar) - {2318C2B1-4965-11D4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_64.dll (Google Inc.)
O4:64bit: - HKLM..\Run: [IAAnotif] C:\Program Files (x86)\Intel\Intel Matrix Storage Manager\IAAnotif.exe (Intel Corporation)
O4:64bit: - HKLM..\Run: [OOTag] C:\Windows\OOBEOffer\OOBEOffer\OOTag.exe (Microsoft)
O4:64bit: - HKLM..\Run: [RtHDVCpl] C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe (Realtek Semiconductor)
O4:64bit: - HKLM..\Run: [WinPatrol] C:\Program Files (x86)\BillP Studios\WinPatrol\WinPatrol.exe (BillP Studios)
O4 - HKLM..\Run: [Adobe Reader Speed Launcher] C:\Program Files (x86)\Adobe\Reader 10.0\Reader\Reader_sl.exe (Adobe Systems Incorporated)
O4 - HKLM..\Run: [AVG_TRAY] C:\Program Files (x86)\AVG\AVG10\avgtray.exe (AVG Technologies CZ, s.r.o.)
O4 - HKLM..\Run: [BackupManagerTray] C:\Program Files (x86)\NewTech Infosystems\Gateway MyBackup\BackupManagerTray.exe (NewTech Infosystems, Inc.)
O4 - HKLM..\Run: [Gateway Photo Frame] C:\Program Files (x86)\Gateway Photo Frame\ButtonMonitor.exe (IOI)
O4 - HKLM..\Run: [StartCCC] C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe (Advanced Micro Devices, Inc.)
O4 - HKLM..\Run: [WinPatrol] C:\Program Files (x86)\BillP Studios\WinPatrol\winpatrol.exe (BillP Studios)
O4 - HKU\S-1-5-19..\Run: [Sidebar] C:\Program Files (x86)\Windows Sidebar\Sidebar.exe (Microsoft Corporation)
O4 - HKU\S-1-5-20..\Run: [Sidebar] C:\Program Files (x86)\Windows Sidebar\Sidebar.exe (Microsoft Corporation)
O4 - HKU\S-1-5-21-3731149736-2553267001-956130416-1001..\Run: [Steam] C:\Program Files (x86)\Steam\Steam.exe (Valve Corporation)
O4 - HKU\S-1-5-19..\RunOnce: [mctadmin] File not found
O4 - HKU\S-1-5-20..\RunOnce: [mctadmin] File not found
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: NoActiveDesktop = 1
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: NoActiveDesktopChanges = 1
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\System: ConsentPromptBehaviorAdmin = 5
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\System: ConsentPromptBehaviorUser = 3
O7 - HKU\S-1-5-21-3731149736-2553267001-956130416-1001\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: NoDriveTypeAutoRun = 145
O7 - HKU\S-1-5-21-3731149736-2553267001-956130416-1001\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\System: LogonHoursAction = 2
O7 - HKU\S-1-5-21-3731149736-2553267001-956130416-1001\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\System: DontDisplayLogonHoursWarnings = 1
O7 - HKU\S-1-5-21-3731149736-2553267001-956130416-1003\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: NoDriveTypeAutoRun = 145
O7 - HKU\S-1-5-21-3731149736-2553267001-956130416-1003\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\System: LogonHoursAction = 2
O7 - HKU\S-1-5-21-3731149736-2553267001-956130416-1003\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\System: DontDisplayLogonHoursWarnings = 1
O7 - HKU\S-1-5-21-3731149736-2553267001-956130416-1005\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: NoDriveTypeAutoRun = 145
O7 - HKU\S-1-5-21-3731149736-2553267001-956130416-1005\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\System: LogonHoursAction = 2
O7 - HKU\S-1-5-21-3731149736-2553267001-956130416-1005\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\System: DontDisplayLogonHoursWarnings = 1
O8:64bit: - Extra context menu item: Google Sidewiki... - C:\Program Files (x86)\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_D1E1F7ED622A0E5D.dll (Google Inc.)
O8 - Extra context menu item: Google Sidewiki... - C:\Program Files (x86)\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_D1E1F7ED622A0E5D.dll (Google Inc.)
O10:64bit: - NameSpace_Catalog5\Catalog_Entries\000000000007 [] - C:\Program Files (x86)\Bonjour\mdnsNSP.dll (Apple Inc.)
O10 - NameSpace_Catalog5\Catalog_Entries\000000000007 [] - C:\Program Files (x86)\Bonjour\mdnsNSP.dll (Apple Inc.)
O13 - gopher Prefix: missing
O13 - gopher Prefix: missing
O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} http://download.macromedia.com/pub/shockwave/cabs/director/sw.cab (Shockwave ActiveX Control)
O16 - DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} http://java.sun.com/update/1.6.0/jinstall-1_6_0_24-windows-i586.cab (Java Plug-in 1.6.0_24)
O16 - DPF: {924B4927-D3BA-41EA-9F7E-8A89194AB3AC} http://panda-plugin.disney.go.com/plugin/win32/p3dactivex.cab (P3DActiveX Control)
O16 - DPF: {CAFEEFAC-0016-0000-0024-ABCDEFFEDCBA} http://java.sun.com/update/1.6.0/jinstall-1_6_0_24-windows-i586.cab (Java Plug-in 1.6.0_24)
O16 - DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} http://java.sun.com/update/1.6.0/jinstall-1_6_0_24-windows-i586.cab (Java Plug-in 1.6.0_24)
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab (Reg Error: Key error.)
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: DhcpNameServer = [redacted] [redacted] [redacted]
O18:64bit: - Protocol\Handler\linkscanner {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files (x86)\AVG\AVG10\avgppa.dll (AVG Technologies CZ, s.r.o.)
O18:64bit: - Protocol\Handler\livecall {828030A1-22C1-4009-854F-8E305202313F} - Reg Error: Key error. File not found
O18:64bit: - Protocol\Handler\ms-help {314111c7-a502-11d2-bbca-00c04f8ec294} - Reg Error: Key error. File not found
O18:64bit: - Protocol\Handler\ms-itss {0A9007C0-4076-11D3-8789-0000F8105754} - Reg Error: Key error. File not found
O18:64bit: - Protocol\Handler\msnim {828030A1-22C1-4009-854F-8E305202313F} - Reg Error: Key error. File not found
O18:64bit: - Protocol\Handler\wlmailhtml {03C514A3-1EFB-4856-9F99-10D7BE1653C0} - Reg Error: Key error. File not found
O18:64bit: - Protocol\Handler\wlpg {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - Reg Error: Key error. File not found
O18 - Protocol\Handler\linkscanner {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files (x86)\AVG\AVG10\avgpp.dll (AVG Technologies CZ, s.r.o.)
O20:64bit: - HKLM Winlogon: Shell - (explorer.exe) - C:\Windows\explorer.exe (Microsoft Corporation)
O20:64bit: - HKLM Winlogon: VMApplet - (SystemPropertiesPerformance.exe) - C:\Windows\SysNative\SystemPropertiesPerformance.exe (Microsoft Corporation)
O20:64bit: - HKLM Winlogon: VMApplet - (/pagefile) - File not found
O20 - HKLM Winlogon: Shell - (explorer.exe) - C:\Windows\SysWow64\explorer.exe (Microsoft Corporation)
O20 - HKLM Winlogon: VMApplet - (/pagefile) - File not found
O21:64bit: - SSODL: WebCheck - {E6FB5E20-DE35-11CF-9C87-00AA005127ED} - CLSID or File not found.
O21 - SSODL: WebCheck - {E6FB5E20-DE35-11CF-9C87-00AA005127ED} - CLSID or File not found.
O32 - HKLM CDRom: AutoRun - 1
O32 - AutoRun File - [2002/06/12 05:49:38 | 000,000,047 | R--- | M] () - D:\autorun.inf -- [ CDFS ]
O33 - MountPoints2\{d8488a81-0394-11df-97b5-806e6f6e6963}\Shell - "" = AutoRun
O33 - MountPoints2\{d8488a81-0394-11df-97b5-806e6f6e6963}\Shell\AutoRun\command - "" = D:\Launcher.exe -- [2002/08/08 05:41:00 | 000,606,208 | R--- | M] ()
O34 - HKLM BootExecute: (autocheck autochk *) - File not found
O34 - HKLM BootExecute: (C:\PROGRA~2\AVG\AVG10\avgchsva.exe /sync) - C:\Program Files (x86)\AVG\AVG10\avgchsva.exe (AVG Technologies CZ, s.r.o.)
O34 - HKLM BootExecute: (C:\PROGRA~2\AVG\AVG10\avgrsa.exe /sync /restart) - C:\Program Files (x86)\AVG\AVG10\avgrsa.exe (AVG Technologies CZ, s.r.o.)
O35:64bit: - HKLM\..comfile [open] -- "%1" %*
O35:64bit: - HKLM\..exefile [open] -- "%1" %*
O35 - HKLM\..comfile [open] -- "%1" %*
O35 - HKLM\..exefile [open] -- "%1" %*
O37:64bit: - HKLM\...com [@ = comfile] -- "%1" %*
O37:64bit: - HKLM\...exe [@ = exefile] -- "%1" %*
O37 - HKLM\...com [@ = comfile] -- "%1" %*
O37 - HKLM\...exe [@ = exefile] -- "%1" %*

========== Files/Folders - Created Within 30 Days ==========

[2011/05/14 14:47:32 | 000,580,608 | ---- | C] (OldTimer Tools) -- C:\Users\Dad\Desktop\OTL.exe
[2011/05/14 13:13:16 | 000,404,640 | ---- | C] (Adobe Systems Incorporated) -- C:\Windows\SysWow64\FlashPlayerCPLApp.cpl
[2011/05/13 01:57:09 | 000,142,336 | ---- | C] (Microsoft Corporation) -- C:\Windows\SysNative\poqexec.exe
[2011/05/13 01:57:09 | 000,123,904 | ---- | C] (Microsoft Corporation) -- C:\Windows\SysWow64\poqexec.exe
[2011/05/10 13:34:37 | 005,562,240 | ---- | C] (Microsoft Corporation) -- C:\Windows\SysNative\ntoskrnl.exe
[2011/05/10 13:34:36 | 003,967,872 | ---- | C] (Microsoft Corporation) -- C:\Windows\SysWow64\ntkrnlpa.exe
[2011/05/10 13:34:36 | 003,912,576 | ---- | C] (Microsoft Corporation) -- C:\Windows\SysWow64\ntoskrnl.exe
[2011/05/10 13:34:18 | 000,325,120 | ---- | C] (Microsoft Corporation) -- C:\Windows\SysNative\drivers\usbport.sys
[2011/05/10 13:34:18 | 000,007,936 | ---- | C] (Microsoft Corporation) -- C:\Windows\SysNative\drivers\usbd.sys
[2011/05/09 18:04:23 | 000,000,000 | ---D | C] -- C:\MGADiagToolOutput
[2011/05/09 18:04:06 | 000,000,000 | ---D | C] -- C:\ProgramData\Office Genuine Advantage
[2011/05/09 17:06:07 | 000,000,000 | ---D | C] -- C:\Users\Dad\AppData\Roaming\WinPatrol
[2011/05/09 17:06:04 | 000,000,000 | ---D | C] -- C:\ProgramData\Microsoft\Windows\Start Menu\Programs\WinPatrol
[2011/05/09 17:06:04 | 000,000,000 | ---D | C] -- C:\ProgramData\InstallMate
[2011/05/09 17:06:04 | 000,000,000 | ---D | C] -- C:\Program Files (x86)\BillP Studios
[2011/05/09 17:02:04 | 000,000,000 | ---D | C] -- C:\Program Files (x86)\Common Files\Adobe AIR
[2011/05/09 16:57:56 | 000,000,000 | ---D | C] -- C:\Program Files (x86)\Common Files\Adobe
[2011/05/09 16:32:24 | 000,000,000 | ---D | C] -- C:\rsit
[2011/05/09 16:26:22 | 000,000,000 | ---D | C] -- C:\Program Files (x86)\Trend Micro
[2011/05/09 16:26:22 | 000,000,000 | ---D | C] -- C:\Users\Dad\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\HiJackThis
[2011/04/27 21:06:48 | 002,871,808 | ---- | C] (Microsoft Corporation) -- C:\Windows\explorer.exe
[2011/04/27 21:06:48 | 002,616,320 | ---- | C] (Microsoft Corporation) -- C:\Windows\SysWow64\explorer.exe
[2011/04/27 21:06:43 | 001,465,344 | ---- | C] (Microsoft Corporation) -- C:\Windows\SysNative\XpsPrint.dll
[2011/04/27 21:06:43 | 000,870,912 | ---- | C] (Microsoft Corporation) -- C:\Windows\SysWow64\XpsPrint.dll
[2011/04/27 21:06:17 | 002,565,632 | ---- | C] (Microsoft Corporation) -- C:\Windows\SysNative\esent.dll
[2011/04/27 21:06:17 | 001,699,328 | ---- | C] (Microsoft Corporation) -- C:\Windows\SysWow64\esent.dll
[2011/04/27 21:06:17 | 000,189,824 | ---- | C] (Microsoft Corporation) -- C:\Windows\SysNative\drivers\storport.sys
[2011/04/27 21:06:17 | 000,107,904 | ---- | C] (Advanced Micro Devices) -- C:\Windows\SysNative\drivers\amdsata.sys
[2011/04/27 21:06:17 | 000,096,768 | ---- | C] (Microsoft Corporation) -- C:\Windows\SysNative\fsutil.exe
[2011/04/27 21:06:17 | 000,074,240 | ---- | C] (Microsoft Corporation) -- C:\Windows\SysWow64\fsutil.exe
[2011/04/27 21:06:17 | 000,027,008 | ---- | C] (Advanced Micro Devices) -- C:\Windows\SysNative\drivers\amdxata.sys
[2011/04/27 21:06:11 | 000,031,232 | ---- | C] (Microsoft Corporation) -- C:\Windows\SysWow64\prevhost.exe
[2011/04/27 21:06:11 | 000,031,232 | ---- | C] (Microsoft Corporation) -- C:\Windows\SysNative\prevhost.exe
[2011/04/26 10:37:43 | 000,919,040 | ---- | C] (Microsoft Corporation) -- C:\Windows\SysNative\jscript.dll
[2011/04/26 10:37:43 | 000,716,800 | ---- | C] (Microsoft Corporation) -- C:\Windows\SysWow64\jscript.dll
[2011/04/26 10:37:43 | 000,613,376 | ---- | C] (Microsoft Corporation) -- C:\Windows\SysNative\vbscript.dll
[2011/04/26 10:37:38 | 000,247,808 | ---- | C] (Microsoft Corporation) -- C:\Windows\SysNative\ieui.dll
[2011/04/26 10:37:38 | 000,176,640 | ---- | C] (Microsoft Corporation) -- C:\Windows\SysWow64\ieui.dll
[2011/04/25 20:37:37 | 000,000,000 | ---D | C] -- C:\Windows\pss
[2011/04/25 20:19:59 | 000,197,120 | ---- | C] (Microsoft Corporation) -- C:\Windows\SysNative\d3d10_1.dll
[2011/04/25 20:19:59 | 000,161,792 | ---- | C] (Microsoft Corporation) -- C:\Windows\SysWow64\d3d10_1.dll
[2011/04/25 08:20:45 | 000,000,000 | ---D | C] -- C:\Windows\SysNative\%LOCALAPPDATA%
[2011/04/14 21:28:24 | 000,118,864 | ---- | C] (AVG Technologies CZ, s.r.o. ) -- C:\Windows\SysNative\drivers\AVGIDSDriver.sys

========== Files - Modified Within 30 Days ==========

[2011/05/14 14:47:28 | 000,580,608 | ---- | M] (OldTimer Tools) -- C:\Users\Dad\Desktop\OTL.exe
[2011/05/14 14:14:00 | 000,000,898 | ---- | M] () -- C:\Windows\tasks\GoogleUpdateTaskMachineUA.job
[2011/05/14 14:07:00 | 000,000,900 | ---- | M] () -- C:\Windows\tasks\GoogleUpdateTaskUserS-1-5-21-3731149736-2553267001-956130416-1001UA.job
[2011/05/14 14:01:08 | 000,000,912 | ---- | M] () -- C:\Windows\tasks\GoogleUpdateTaskUserS-1-5-21-3731149736-2553267001-956130416-1005UA.job
[2011/05/14 13:14:13 | 000,000,894 | ---- | M] () -- C:\Windows\tasks\GoogleUpdateTaskMachineCore.job
[2011/05/14 13:13:16 | 000,404,640 | ---- | M] (Adobe Systems Incorporated) -- C:\Windows\SysWow64\FlashPlayerCPLApp.cpl
[2011/05/14 12:28:58 | 000,625,664 | ---- | M] () -- C:\Users\Dad\Desktop\dds.scr
[2011/05/14 12:17:14 | 000,018,736 | -H-- | M] () -- C:\Windows\SysNative\7B296FB0-376B-497e-B012-9C450E1B7327-5P-1.C7483456-A289-439d-8115-601632D005A0
[2011/05/14 12:17:14 | 000,018,736 | -H-- | M] () -- C:\Windows\SysNative\7B296FB0-376B-497e-B012-9C450E1B7327-5P-0.C7483456-A289-439d-8115-601632D005A0
[2011/05/14 12:15:09 | 001,240,336 | ---- | M] () -- C:\Windows\SysNative\perfh009.dat
[2011/05/14 12:15:09 | 000,312,912 | ---- | M] () -- C:\Windows\SysNative\perfc009.dat
[2011/05/14 12:15:09 | 000,005,152 | ---- | M] () -- C:\Windows\SysNative\PerfStringBackup.INI
[2011/05/14 12:09:49 | 000,067,584 | --S- | M] () -- C:\Windows\bootstat.dat
[2011/05/14 12:09:37 | 2115,313,663 | -HS- | M] () -- C:\hiberfil.sys
[2011/05/14 08:32:56 | 114,957,371 | ---- | M] () -- C:\Windows\SysNative\drivers\AVG\incavi.avm
[2011/05/13 23:01:00 | 000,000,860 | ---- | M] () -- C:\Windows\tasks\GoogleUpdateTaskUserS-1-5-21-3731149736-2553267001-956130416-1005Core.job
[2011/05/13 17:07:00 | 000,000,848 | ---- | M] () -- C:\Windows\tasks\GoogleUpdateTaskUserS-1-5-21-3731149736-2553267001-956130416-1001Core.job
[2011/05/11 09:49:26 | 000,000,960 | ---- | M] () -- C:\Users\Public\Desktop\AVG 2011.lnk
[2011/05/09 20:07:16 | 000,002,397 | ---- | M] () -- C:\Users\Dad\Desktop\Google Chrome.lnk
[2011/05/09 16:58:13 | 000,002,026 | ---- | M] () -- C:\Users\Public\Desktop\Adobe Reader X.lnk
[2011/05/09 16:26:22 | 000,002,965 | ---- | M] () -- C:\Users\Dad\Desktop\HiJackThis.lnk
[2011/04/14 21:28:24 | 000,118,864 | ---- | M] (AVG Technologies CZ, s.r.o. ) -- C:\Windows\SysNative\drivers\AVGIDSDriver.sys

========== Files Created - No Company Name ==========

[2011/05/14 12:29:25 | 000,625,664 | ---- | C] () -- C:\Users\Dad\Desktop\dds.scr
[2011/05/09 16:58:13 | 000,002,026 | ---- | C] () -- C:\Users\Public\Desktop\Adobe Reader X.lnk
[2011/05/09 16:58:12 | 000,002,441 | ---- | C] () -- C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Adobe Reader X.lnk
[2011/05/09 16:26:22 | 000,002,965 | ---- | C] () -- C:\Users\Dad\Desktop\HiJackThis.lnk
[2011/03/20 16:00:47 | 000,205,489 | ---- | C] () -- C:\Windows\hpwins26.dat
[2010/10/01 17:54:33 | 000,002,857 | ---- | C] () -- C:\Windows\SysWow64\atipblag.dat
[2010/01/17 14:19:47 | 000,000,000 | ---- | C] () -- C:\Windows\ativpsrm.bin
[2009/08/18 02:31:57 | 000,000,370 | ---- | C] () -- C:\Windows\hpwmdl26.dat
[2009/07/14 01:38:36 | 000,067,584 | --S- | C] () -- C:\Windows\bootstat.dat
[2009/07/13 22:35:51 | 000,000,741 | ---- | C] () -- C:\Windows\SysWow64\NOISE.DAT
[2009/07/13 22:34:42 | 000,215,943 | ---- | C] () -- C:\Windows\SysWow64\dssec.dat
[2009/07/13 20:10:29 | 000,043,131 | ---- | C] () -- C:\Windows\mib.bin
[2009/07/13 19:42:10 | 000,064,000 | ---- | C] () -- C:\Windows\SysWow64\BWContextHandler.dll
[2009/07/13 17:03:59 | 000,364,544 | ---- | C] () -- C:\Windows\SysWow64\msjetoledb40.dll
[2009/06/10 17:26:10 | 000,673,088 | ---- | C] () -- C:\Windows\SysWow64\mlang.dat
[1997/06/13 21:56:08 | 000,056,832 | ---- | C] () -- C:\Windows\SysWow64\iyvu9_32.dll

< End of report >
------------------------------------------------------

OTL Extras logfile created on: 5/14/2011 2:48:22 PM - Run 1
OTL by OldTimer - Version 3.2.22.3 Folder = C:\Users\Dad\Desktop
64bit- Home Premium Edition Service Pack 1 (Version = 6.1.7601) - Type = NTWorkstation
Internet Explorer (Version = 8.0.7601.17514)
Locale: 00000409 | Country: United States | Language: ENU | Date Format: M/d/yyyy

8.00 Gb Total Physical Memory | 5.00 Gb Available Physical Memory | 67.00% Memory free
16.00 Gb Paging File | 13.00 Gb Available in Paging File | 81.00% Paging File free
Paging file location(s): ?:\pagefile.sys [binary data]

%SystemDrive% = C: | %SystemRoot% = C:\Windows | %ProgramFiles% = C:\Program Files (x86)
Drive C: | 913.41 Gb Total Space | 775.19 Gb Free Space | 84.87% Space Free | Partition Type: NTFS
Drive D: | 642.19 Mb Total Space | 0.00 Mb Free Space | 0.00% Space Free | Partition Type: CDFS

Computer Name: [redacted] | User Name: Dad | Logged in as Administrator.
Boot Mode: Normal | Scan Mode: All users | Include 64bit Scans
Company Name Whitelist: Off | Skip Microsoft Files: Off | No Company Name Whitelist: On | File Age = 30 Days

========== Extra Registry (SafeList) ==========


========== File Associations ==========

64bit: [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\<extension>]
.url[@ = InternetShortcut] -- C:\Windows\SysNative\rundll32.exe (Microsoft Corporation)

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\<extension>]
.cpl [@ = cplfile] -- C:\Windows\SysWow64\control.exe (Microsoft Corporation)

[HKEY_USERS\S-1-5-21-3731149736-2553267001-956130416-1005\SOFTWARE\Classes\<extension>]
.html [@ = ChromeHTML.Thomas] -- Reg Error: Key error. File not found

========== Shell Spawning ==========

64bit: [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\<key>\shell\[command]\command]
batfile [open] -- "%1" %* File not found
cmdfile [open] -- "%1" %* File not found
comfile [open] -- "%1" %* File not found
exefile [open] -- "%1" %* File not found
helpfile [open] -- Reg Error: Key error.
inffile [install] -- %SystemRoot%\System32\InfDefaultInstall.exe "%1" (Microsoft Corporation)
InternetShortcut [open] -- "C:\Windows\System32\rundll32.exe" "C:\Windows\System32\ieframe.dll",OpenURL %l (Microsoft Corporation)
InternetShortcut [print] -- "C:\Windows\System32\rundll32.exe" "C:\Windows\System32\mshtml.dll",PrintHTML "%1" (Microsoft Corporation)
piffile [open] -- "%1" %* File not found
regfile [merge] -- Reg Error: Key error.
scrfile [config] -- "%1" File not found
scrfile [install] -- rundll32.exe desk.cpl,InstallScreenSaver %l File not found
scrfile [open] -- "%1" /S File not found
txtfile [edit] -- Reg Error: Key error.
Unknown [openas] -- %SystemRoot%\system32\rundll32.exe %SystemRoot%\system32\shell32.dll,OpenAs_RunDLL %1 File not found
Directory [cmd] -- cmd.exe /s /k pushd "%V" (Microsoft Corporation)
Directory [Digital Photo Professional] -- C:\Program Files (x86)\Canon\Digital Photo Professional\DPPViewer.exe /path "%1" (CANON INC.)
Directory [find] -- %SystemRoot%\Explorer.exe (Microsoft Corporation)
Folder [open] -- %SystemRoot%\Explorer.exe (Microsoft Corporation)
Folder [explore] -- Reg Error: Value error.
Drive [find] -- %SystemRoot%\Explorer.exe (Microsoft Corporation)

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\<key>\shell\[command]\command]
batfile [open] -- "%1" %*
cmdfile [open] -- "%1" %*
comfile [open] -- "%1" %*
cplfile [cplopen] -- %SystemRoot%\System32\control.exe "%1",%* (Microsoft Corporation)
exefile [open] -- "%1" %*
helpfile [open] -- Reg Error: Key error.
inffile [install] -- %SystemRoot%\System32\InfDefaultInstall.exe "%1" (Microsoft Corporation)
piffile [open] -- "%1" %*
regfile [merge] -- Reg Error: Key error.
scrfile [config] -- "%1"
scrfile [install] -- rundll32.exe desk.cpl,InstallScreenSaver %l
scrfile [open] -- "%1" /S
txtfile [edit] -- Reg Error: Key error.
Unknown [openas] -- %SystemRoot%\system32\rundll32.exe %SystemRoot%\system32\shell32.dll,OpenAs_RunDLL %1
Directory [cmd] -- cmd.exe /s /k pushd "%V" (Microsoft Corporation)
Directory [Digital Photo Professional] -- C:\Program Files (x86)\Canon\Digital Photo Professional\DPPViewer.exe /path "%1" (CANON INC.)
Directory [find] -- %SystemRoot%\Explorer.exe (Microsoft Corporation)
Folder [open] -- %SystemRoot%\Explorer.exe (Microsoft Corporation)
Folder [explore] -- Reg Error: Value error.
Drive [find] -- %SystemRoot%\Explorer.exe (Microsoft Corporation)

========== Security Center Settings ==========

64bit: [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center]
"cval" = 1

64bit: [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring]

64bit: [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Svc]
"VistaSp1" = 28 4D B2 76 41 04 CA 01 [binary data]
"AntiVirusOverride" = 0
"AntiSpywareOverride" = 0
"FirewallOverride" = 0

64bit: [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Svc\Vol]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Svc]

========== Firewall Settings ==========

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\DomainProfile]
"DisableNotifications" = 0
"EnableFirewall" = 1

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile]
"DisableNotifications" = 0
"EnableFirewall" = 1

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\PublicProfile]
"DisableNotifications" = 0
"EnableFirewall" = 1

========== Authorized Applications List ==========


========== HKEY_LOCAL_MACHINE Uninstall List ==========

64bit: [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall]
"{007811BF-E310-4285-BFC6-55DB29B3EDDE}" = WinPatrol
"{071c9b48-7c32-4621-a0ac-3f809523288f}" = Microsoft Visual C++ 2005 Redistributable (x64)
"{1B8ABA62-74F0-47ED-B18C-A43128E591B8}" = Windows Live ID Sign-in Assistant
"{34F43E2A-9462-133B-068F-B6D9015616EB}" = ATI AVIVO64 Codecs
"{3DDACE1F-3B1E-D6AB-CD3D-B6E987511945}" = ATI Catalyst Install Manager
"{46035FCA-633D-8E15-24EE-B6E5359B0AE2}" = ccc-utility64
"{55D55008-E5F6-47D6-B16F-B2A40D4D145F}" = 64 Bit HP CIO Components Installer
"{56F26668-13DA-497A-883F-61434A10CBAB}" = MobileMe Control Panel
"{5EB6F3CB-46F4-451F-A028-7F6D8D35D7D0}" = Windows Live Language Selector
"{6BFAB6C1-6D46-46DB-A538-A269907C9F2F}" = Network64
"{742DF898-7ABE-4CF4-8557-5D17C400D49C}" = AVG 2011
"{8F473675-D702-45F9-8EBC-342B40C17BF5}" = Apple Mobile Device Support
"{90140000-002A-0000-1000-0000000FF1CE}" = Microsoft Office Office 64-bit Components 2010
"{90140000-002A-0409-1000-0000000FF1CE}" = Microsoft Office Shared 64-bit MUI (English) 2010
"{90140000-0116-0409-1000-0000000FF1CE}" = Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2010
"{9068B2BE-D93A-4C0A-861C-5E35E2C0E09E}" = Intel® Matrix Storage Manager
"{95120000-00B9-0409-1000-0000000FF1CE}" = Microsoft Application Error Reporting
"{9545E9DB-6F4C-4404-BF25-E221BE8B44C5}" = iTunes
"{A4DDB2AB-ECCD-4C3A-8633-77D5A1A0E542}" = Network64
"{aac9fcc4-dd9e-4add-901c-b5496a07ab2e}" = Microsoft Visual C++ 2005 Redistributable (x64) - KB2467175
"{B6E3757B-5E77-3915-866A-CCFC4B8D194C}" = Microsoft Visual C++ 2005 ATL Update kb973923 - x64 8.0.50727.4053
"{DA54F80E-261C-41A2-A855-549A144F2F59}" = Windows Live MIME IFilter
"{DC7333D1-596A-404D-876D-446E6D27BA20}" = AVG 2011
"{E4F5E48E-7155-4CF9-88CD-7F377EC9AC54}" = Bonjour
"{E5083D57-D93F-404C-A91F-1C50D67C2BEB}" = HP Officejet 4500 G510g-m
"{F5B09CFD-F0B2-36AF-8DF4-1DF6B63FC7B4}" = Microsoft .NET Framework 4 Client Profile
"AVG" = AVG 2011
"HP Document Manager" = HP Document Manager 2.0
"HP Imaging Device Functions" = HP Imaging Device Functions 13.0
"HP Smart Web Printing" = HP Smart Web Printing 4.5
"HP Solution Center & Imaging Support Tools" = HP Solution Center 13.0
"HPExtendedCapabilities" = HP Customer Participation Program 13.0
"HPOCR" = OCR Software by I.R.I.S. 13.0
"Microsoft .NET Framework 4 Client Profile" = Microsoft .NET Framework 4 Client Profile
"NVIDIA Drivers" = NVIDIA Drivers
"Shop for HP Supplies" = Shop for HP Supplies

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall]
"{048298C9-A4D3-490B-9FF9-AB023A9238F3}" = Steam
"{071FC582-37F8-8726-C70A-0B3EBEE11B57}" = Catalyst Control Center Graphics Previews Vista
"{0B0F231F-CE6A-483D-AA23-77B364F75917}" = Windows Live Installer
"{0F367CA3-3B2F-43F9-A44A-25A8EE69E45D}" = Scan
"{129F4B4F-968D-3843-93A0-A0C5DB613584}" = CCC Help German
"{175F0111-2968-4935-8F70-33108C6A4DE3}" = MarketResearch
"{18455581-E099-4BA8-BC6B-F34B2F06600C}" = Google Toolbar for Internet Explorer
"{19BA08F7-C728-469C-8A35-BFBD3633BE08}" = Windows Live Movie Maker
"{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}" = Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
"{1F6AB0E7-8CDD-4B93-8A23-AA9EB2FEFCE4}" = Junk Mail filter update
"{200FEC62-3C34-4D60-9CE8-EC372E01C08F}" = Windows Live SOXE Definitions
"{20400dbd-e6db-45b8-9b6b-1dd7033818ec}" = Nero InfoTool Help
"{20643D71-C655-C070-47AD-24F291B3E1E8}" = Catalyst Control Center Core Implementation
"{21A2F5EE-1DC5-488A-BE7E-E526F8C61488}" = DeviceDiscovery
"{2318C2B1-4965-11d4-9B18-009027A5CD4F}" = Google Toolbar for Internet Explorer
"{2348b586-c9ae-46ce-936c-a68e9426e214}" = Nero StartSmart Help
"{26A24AE4-039D-4CA4-87B4-2F83216015FF}" = Java(TM) 6 Update 24
"{28379381-B56A-43e1-B505-3098D82B1C30}" = 4500G510gm_Software_Min
"{287ECFA4-719A-2143-A09B-D6A12DE54E40}" = Acrobat.com
"{2C73EAA3-3B76-2145-D3F8-0A8AF4DCB5C1}" = CCC Help Turkish
"{2DC94AFD-A6E2-4AB4-9132-4A3F8E07B386}" = Apple Application Support
"{2EEA7AA4-C203-4b90-A34F-19FB7EF1C81C}" = BufferChm
"{2F6DE91F-47B3-0824-D007-F9EDFA055E7C}" = CCC Help Finnish
"{2FDBBCEA-62DB-45F4-B6E5-0E1FB2A1F29D}" = Visual C++ 8.0 Runtime Setup Package (x64)
"{30075A70-B5D2-440B-AFA3-FB2021740121}" = Backup Manager Advance
"{3336F667-9049-4D46-98B6-4C743EEBC5B1}" = Windows Live Photo Gallery
"{33cf58f5-48d8-4575-83d6-96f574e4d83a}" = Nero DriveSpeed
"{34F4D9A4-42C2-4348-BEF4-E553C84549E7}" = Windows Live Photo Gallery
"{3A1B5D40-41E9-43FA-8C7B-A8667F5586EF}" = JMicron JMB36X Driver
"{3C6920EF-0089-3A24-9F9D-9A346AB2813F}" = Catalyst Control Center Graphics Full Existing
"{3D3407EE-CD37-BFCD-FD15-14A24C35B41E}" = CCC Help Swedish
"{4286E640-B5FB-11DF-AC4B-005056C00008}" = Google Earth
"{43CDF946-F5D9-4292-B006-BA0D92013021}" = WebReg
"{440B915A-0C85-45DB-92AE-75AE14704A64}" = Fax
"{45A66726-69BC-466B-A7A4-12FCBA4883D7}" = HiJackThis
"{4713E6B1-9270-5824-CD46-68EAE904F899}" = CCC Help Japanese
"{4A03706F-666A-4037-7777-5F2748764D10}" = Java Auto Updater
"{4A70EF07-7F88-4434-BB61-D1DE8AE93DD4}" = SolutionCenter
"{4CBABDFD-49F8-47FD-BE7D-ECDE7270525A}" = Windows Live PIMT Platform
"{4D43D635-6FDA-4fa5-AA9B-23CF73D058EA}" = Nero StartSmart OEM
"{4F61136C-2A4D-4064-71AF-CF0C9DE552C3}" = CCC Help Chinese Standard
"{4FA47485-D671-D6BB-66CD-536598C460E8}" = Catalyst Control Center Localization All
"{52FD2375-841C-0551-0E2C-6DA65F73FB09}" = CCC Help Dutch
"{56C049BE-79E9-4502-BEA7-9754A3E60F9B}" = neroxml
"{57046DA6-882F-9A3F-CD74-5357AC9694B8}" = CCC Help Czech
"{57752979-A1C9-4C02-856B-FBB27AC4E02C}" = QuickTime
"{595a3116-40bb-4e0f-a2e8-d7951da56270}" = NeroExpress
"{5D1BCDDC-A969-2474-A777-4C52079C3778}" = CCC Help French
"{5EBD2FC6-FFB9-550B-7EB5-3848E062B4B2}" = CCC Help English
"{63FF21C9-A810-464F-B60A-3111747B1A6D}" = GPBaseService2
"{65153EA5-8B6E-43B6-857B-C6E4FC25798A}" = Intel(R) Management Engine Components
"{67E03279-F703-408F-B4BF-46B5FC8D70CD}" = Microsoft Works
"{682B3E4F-696A-42DE-A41C-4C07EA1678B4}" = Windows Live SOXE
"{68A10D12-0D0F-4212-BDE6-D87FAD32A8FA}" = SmartWebPrinting
"{69FDFBB6-351D-4B8C-89D8-867DC9D0A2A4}" = Windows Media Player Firefox Plugin
"{6A05FEDF-662E-46BF-8A25-010E3F1C9C69}" = Windows Live UX Platform Language Pack
"{6B2FFB21-AC88-45C3-9A7D-4BB3E744EC91}" = HPSSupply
"{6BBA26E9-AB03-4FE7-831A-3535584CA002}" = Toolbox
"{7059BDA7-E1DB-442C-B7A1-6144596720A4}" = HP Update
"{7299052b-02a4-4627-81f2-1818da5d550d}" = Microsoft Visual C++ 2005 Redistributable
"{75EF2300-2DA4-60E8-CFAC-04A8081322BE}" = CCC Help Hungarian
"{77277800-4738-946C-B360-19259007E99F}" = CCC Help Chinese Traditional
"{7748ac8c-18e3-43bb-959b-088faea16fb2}" = Nero StartSmart
"{7B9CC60A-9B81-46A3-A953-76B6BF9EEC97}" = Age of Empires III
"{7F811A54-5A09-4579-90E1-C93498E230D9}" = Gateway Recovery Management
"{7F938BCD-7CC9-7949-DE47-F06CF95741B1}" = CCC Help Portuguese
"{80956555-A512-4190-9CAD-B000C36D6B6B}" = Windows Live Messenger
"{83202942-84b3-4c50-8622-b8c0aa2d2885}" = Nero Express Help
"{837b34e3-7c30-493c-8f6a-2b0f04e2912c}" = Microsoft Visual C++ 2005 Redistributable
"{84EBDF39-4B33-49D7-A0BD-EB6E2C4E81C1}" = Windows Live Sync
"{869200db-287a-4dc0-b02b-2b6787fbcd4c}" = Nero DiscSpeed
"{86CE85E6-DBAC-3FFD-B977-E4B79F83C909}" = Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570
"{87BB78C4-F36D-4D93-A7C7-F80F18219848}" = AMD DnD V1.0.19
"{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}" = Microsoft Silverlight
"{8DD46C6A-0056-4FEC-B70A-28BB16A1F11F}" = MSVCRT
"{90120000-0020-0409-0000-0000000FF1CE}" = Compatibility Pack for the 2007 Office system
"{90140000-0015-0409-0000-0000000FF1CE}" = Microsoft Office Access MUI (English) 2010
"{90140000-0016-0409-0000-0000000FF1CE}" = Microsoft Office Excel MUI (English) 2010
"{90140000-0018-0409-0000-0000000FF1CE}" = Microsoft Office PowerPoint MUI (English) 2010
"{90140000-0019-0409-0000-0000000FF1CE}" = Microsoft Office Publisher MUI (English) 2010
"{90140000-001A-0409-0000-0000000FF1CE}" = Microsoft Office Outlook MUI (English) 2010
"{90140000-001B-0409-0000-0000000FF1CE}" = Microsoft Office Word MUI (English) 2010
"{90140000-001F-0409-0000-0000000FF1CE}" = Microsoft Office Proof (English) 2010
"{90140000-001F-040C-0000-0000000FF1CE}" = Microsoft Office Proof (French) 2010
"{90140000-001F-0C0A-0000-0000000FF1CE}" = Microsoft Office Proof (Spanish) 2010
"{90140000-002C-0409-0000-0000000FF1CE}" = Microsoft Office Proofing (English) 2010
"{90140000-003D-0000-0000-0000000FF1CE}" = Microsoft Office Single Image 2010
"{90140000-006E-0409-0000-0000000FF1CE}" = Microsoft Office Shared MUI (English) 2010
"{90140000-00A1-0409-0000-0000000FF1CE}" = Microsoft Office OneNote MUI (English) 2010
"{90140000-0115-0409-0000-0000000FF1CE}" = Microsoft Office Shared Setup Metadata MUI (English) 2010
"{90140000-0117-0409-0000-0000000FF1CE}" = Microsoft Office Access Setup Metadata MUI (English) 2010
"{92A51949-EE4C-466D-AAF0-99E74A49A63F}" = DocMgr
"{92EA4134-10D1-418A-91E1-5A0453131A38}" = Windows Live Movie Maker
"{935B9BF4-8006-BC16-B193-F6C13B83F6B2}" = CCC Help Danish
"{95120000-00AF-0409-0000-0000000FF1CE}" = Microsoft Office PowerPoint Viewer 2007 (English)
"{978B28B9-2ED2-C511-5D4C-D72A7D4AEF3E}" = CCC Help Polish
"{9882AE13-E333-3118-45F8-EEDA43BCF63B}" = CCC Help Norwegian
"{9B362566-EC1B-4700-BB9C-EC661BDE2175}" = DocProc
"{9D56775A-93F3-44A3-8092-840E3826DE30}" = Windows Live Mail
"{A07D7AF9-BA12-D49D-9771-A102A4D5BD13}" = Catalyst Control Center InstallProxy
"{a0fe116e-9a8a-466f-aee0-625cb7c207e3}" = Microsoft Visual C++ 2005 Redistributable - KB2467175
"{A6D42D59-7188-3DE9-8572-3F83165FBB6C}" = CCC Help Russian
"{A726AE06-AAA3-43D1-87E3-70F510314F04}" = Windows Live Writer
"{A8F2089B-1F79-4BF6-B385-A2C2B0B9A74D}" = ImagXpress
"{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}" = Google Update Helper
"{A9BDCA6B-3653-467B-AC83-94367DA3BFE3}" = Windows Live Photo Common
"{AAAFC670-569B-4A2F-82B4-42945E0DE3EF}" = Windows Live Writer
"{AAF454FC-82CA-4F29-AB31-6A109485E76E}" = Windows Live Writer
"{AC76BA86-7AD7-1033-7B44-AA0000000001}" = Adobe Reader X (10.0.1)
"{ACB583B7-8900-DBA7-CB86-789D1755C77E}" = CCC Help Greek
"{AE8705FB-E13C-40A9-8A2D-68D6733FBFC2}" = Status
"{AFF7E080-1974-45BF-9310-10DE1A1F5ED0}" = Adobe AIR
"{b2ec4a38-b545-4a00-8214-13fe0e915e6d}" = Advertising Center
"{B7060593-A94C-96E2-115A-11EAA79AEAF8}" = CCC Help Spanish
"{B789926B-4CB9-2345-075B-1BEE87C53A71}" = CCC Help Italian
"{bd5ca0da-71ad-43da-b19e-6eee0c9adc9a}" = Nero ControlCenter
"{BD7204BA-DD64-499E-9B55-6A282CDF4FA4}" = Destinations
"{BE0D4271-69C9-4f28-AD9B-BB33D126A30E}" = 4500G510gm
"{C41300B9-185D-475E-BFEC-39EF732F19B1}" = Apple Software Update
"{C43326F5-F135-4551-8270-7F7ABA0462E1}" = HPProductAssistant
"{C66824E4-CBB3-4851-BB3F-E8CFD6350923}" = Windows Live Mail
"{C73F2967-062E-48F2-A462-D335B8950183}" = Safari
"{C87D9E1D-A919-4FCD-98FE-692193937D06}" = The Political Machine 2008
"{cc019e3f-59d2-4486-8d4b-878105b62a71}" = Nero DiscSpeed Help
"{CC407F63-7F0A-D8E0-E4F8-4B36E7E1E577}" = CCC Help Thai
"{CE95A79E-E4FC-4FFF-8A75-29F04B942FF2}" = Windows Live UX Platform
"{D0B44725-3666-492D-BEF6-587A14BD9BD9}" = MSVCRT_amd64
"{D1BBB9C9-800C-ADD3-F847-FF5582DCF68F}" = CCC Help Korean
"{D23E10BC-2CE3-A967-385C-446922563356}" = Catalyst Control Center Graphics Light
"{D436F577-1695-4D2F-8B44-AC76C99E0002}" = Windows Live Photo Common
"{D45240D3-B6B3-4FF9-B243-54ECE3E10066}" = Windows Live Communications Platform
"{dba84796-8503-4ff0-af57-1747dd9a166d}" = Nero Online Upgrade
"{DC0A5F99-FD66-433F-9D3A-05DCBA64BE42}" = TrayApp
"{DDC8BDEE-DCAC-404D-8257-3E8D4B782467}" = Windows Live Writer Resources
"{DF0B357C-5874-47D0-81E7-79AA890B0CE0}" = 4500_G510gm_Help
"{E09C4DB7-630C-4F06-A631-8EA7239923AF}" = D3DX10
"{E0B19DF7-B1C7-4937-82C4-0E4B1E346965}" = eBay Worldwide
"{E50AE784-FABE-46DA-A1F8-7B6B56DCB22E}" = Microsoft Office Suite Activation Assistant
"{e5c7d048-f9b4-4219-b323-8bdb01a2563d}" = Nero DriveSpeed Help
"{e8a80433-302b-4ff1-815d-fcc8eac482ff}" = Nero Installer
"{EA450D5D-95EA-4FD0-B8B0-6D8E68FBE2C7}" = Impulse
"{EAF6BE5A-8587-045A-4753-2D273007FDDD}" = Catalyst Control Center Graphics Full New
"{EB4DF488-AAEF-406F-A341-CB2AAA315B90}" = Windows Live Messenger
"{EE10D76C-39B7-40A8-A24C-1BEEACBED160}" = Catalyst Control Center - Branding
"{EE171732-BEB4-4576-887D-CB62727F01CA}" = Gateway Updater
"{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}" = Microsoft SQL Server 2005 Compact Edition [ENU]
"{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}" = Realtek High Definition Audio Driver
"{f4041dce-3fe1-4e18-8a9e-9de65231ee36}" = Nero ControlCenter
"{f531dd03-45ef-45e9-ab97-2a0ab4f14907}" = Nero 9 Essentials
"{F71E7762-8A64-AECC-0917-DA51677041CF}" = Catalyst Control Center InstallProxy
"{fbcdfd61-7dcf-4e71-9226-873ba0053139}" = Nero InfoTool
"{FCDBEA60-79F0-4FAE-BBA8-55A26C609A49}" = Visual Studio 2008 x64 Redistributables
"{FE044230-9CA5-43F7-9B58-5AC5A28A1F33}" = Windows Live Essentials
"{FFD412C4-7E27-9167-1C5D-E40803B7AEC7}" = ccc-core-static
"76322c23820ae7473cdebbff3eceb262" = Cars
"Adobe AIR" = Adobe AIR
"Adobe Flash Player ActiveX" = Adobe Flash Player 10 ActiveX
"Adobe Shockwave Player" = Adobe Shockwave Player 11.5
"Age of Empires 2.0" = Microsoft Age of Empires II
"CameraWindowDVC6" = Canon Utilities CameraWindow DC_DV 6 for ZoomBrowser EX
"CameraWindowLauncher" = Canon Utilities CameraWindow
"Coupon Printer for Windows5.0.0.0" = Coupon Printer for Windows
"DPP" = Canon Utilities Digital Photo Professional 3.4
"EOS Utility" = Canon Utilities EOS Utility
"Gateway InfoCentre" = Gateway InfoCentre
"Gateway Photo Frame" = Gateway Photo Frame 4.2.3.10
"Gateway Registration" = Gateway Registration
"Gateway Screensaver" = Gateway ScreenSaver
"Gateway Welcome Center" = Welcome Center
"Identity Card" = Identity Card
"Impulse" = Impulse
"InstallShield_{30075A70-B5D2-440B-AFA3-FB2021740121}" = Gateway MyBackup
"InstallShield_{7B9CC60A-9B81-46A3-A953-76B6BF9EEC97}" = Age of Empires III
"Malwarebytes' Anti-Malware_is1" = Malwarebytes' Anti-Malware
"Medieval Total War" = Medieval Total War
"MyCamera" = Canon Utilities MyCamera
"Office14.SingleImage" = Microsoft Office Professional 2010
"PhotoStitch" = Canon Utilities PhotoStitch
"Picture Style Editor" = Canon Utilities Picture Style Editor
"RAW Image Task" = Canon RAW Image Task for ZoomBrowser EX
"RemoteCaptureTask" = Canon Utilities RemoteCapture Task for ZoomBrowser EX
"Steam App 10500" = Empire: Total War
"Steam App 34030" = Napoleon: Total War
"The Political Machine" = The Political Machine
"The Political Machine 2008" = The Political Machine 2008
"TVUPlayer" = TVUPlayer 2.5.3.1
"UnrealTournament" = Unreal Tournament
"WFTK" = Canon Utilities WFT-E1/E2/E3 Utility
"WildTangent gateway Master Uninstall" = Gateway Games
"WinLiveSuite" = Windows Live Essentials
"Yahoo! Companion" = Yahoo! Toolbar
"ZoomBrowser EX" = Canon Utilities ZoomBrowser EX
"ZoomBrowser EX Memory Card Utility" = Canon ZoomBrowser EX Memory Card Utility

========== HKEY_USERS Uninstall List ==========

[HKEY_USERS\S-1-5-21-3731149736-2553267001-956130416-1001\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall]
"Google Chrome" = Google Chrome

========== HKEY_USERS Uninstall List ==========

[HKEY_USERS\S-1-5-21-3731149736-2553267001-956130416-1005\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall]
"{373B1718-8CC5-4567-8EE2-9033AD08A680}" = Roblox for Thomas
"Google Chrome" = Google Chrome

========== Last 10 Event Log Errors ==========

[ Application Events ]
Error - 5/4/2011 12:31:02 AM | Computer Name = Gateway-PC | Source = SideBySide | ID = 16842785
Description = Activation context generation failed for "c:\Windows\Installer\{67E03279-F703-408F-B4BF-46B5FC8D70CD}\WksWP.exe".
Dependent
Assembly msadctls,processorArchitecture="x86",type="win32",version="1.0.1801.0"
could not be found. Please use sxstrace.exe for detailed diagnosis.

Error - 5/4/2011 7:47:40 AM | Computer Name = Gateway-PC | Source = Application Error | ID = 1000
Description = Faulting application name: AcroRd32.exe, version: 10.0.1.434, time
stamp: 0x4d456f48 Faulting module name: AcroRd32.exe, version: 10.0.1.434, time
stamp: 0x4d456f48 Exception code: 0x40000015 Fault offset: 0x00080141 Faulting process
id: 0x40c0 Faulting application start time: 0x01cc0a5110cefcce Faulting application
path: C:\Program Files (x86)\Adobe\Reader 10.0\Reader\AcroRd32.exe Faulting module
path: C:\Program Files (x86)\Adobe\Reader 10.0\Reader\AcroRd32.exe Report Id: 50037594-7644-11e0-b6ce-90fba630264e

Error - 5/4/2011 7:48:01 AM | Computer Name = Gateway-PC | Source = Application Error | ID = 1000
Description = Faulting application name: AcroRd32.exe, version: 10.0.1.434, time
stamp: 0x4d456f48 Faulting module name: AcroRd32.exe, version: 10.0.1.434, time
stamp: 0x4d456f48 Exception code: 0x40000015 Fault offset: 0x00080141 Faulting process
id: 0x41fc Faulting application start time: 0x01cc0a511b71c4dc Faulting application
path: C:\Program Files (x86)\Adobe\Reader 10.0\Reader\AcroRd32.exe Faulting module
path: C:\Program Files (x86)\Adobe\Reader 10.0\Reader\AcroRd32.exe Report Id: 5ce5609e-7644-11e0-b6ce-90fba630264e

Error - 5/4/2011 7:15:36 PM | Computer Name = Gateway-PC | Source = Application Hang | ID = 1002
Description = The program iexplore.exe version 8.0.7601.17514 stopped interacting
with Windows and was closed. To see if more information about the problem is available,
check the problem history in the Action Center control panel. Process ID: 3294 Start
Time: 01cc0aafbd19e955 Termination Time: 7 Application Path: C:\Program Files (x86)\Internet
Explorer\iexplore.exe Report Id: 695001d1-76a4-11e0-b6ce-90fba630264e

Error - 5/4/2011 9:50:04 PM | Computer Name = Gateway-PC | Source = Application Error | ID = 1000
Description = Faulting application name: AcroRd32.exe, version: 10.0.1.434, time
stamp: 0x4d456f48 Faulting module name: AcroRd32.exe, version: 10.0.1.434, time
stamp: 0x4d456f48 Exception code: 0x40000015 Fault offset: 0x00080141 Faulting process
id: 0x3770 Faulting application start time: 0x01cc0ac6bef9dd04 Faulting application
path: C:\Program Files (x86)\Adobe\Reader 10.0\Reader\AcroRd32.exe Faulting module
path: C:\Program Files (x86)\Adobe\Reader 10.0\Reader\AcroRd32.exe Report Id: fe71c867-76b9-11e0-b6ce-90fba630264e

Error - 5/5/2011 12:30:36 AM | Computer Name = Gateway-PC | Source = SideBySide | ID = 16842815
Description = Activation context generation failed for "c:\Program Files (x86)\Common
Files\Adobe AIR\Versions\1.0\Adobe AIR.dll".Error in manifest or policy file "c:\Program
Files (x86)\Common Files\Adobe AIR\Versions\1.0\Adobe AIR.dll" on line 3. The value
"MAJOR_VERSION.MINOR_VERSION.BUILD_NUMBER_MAJOR.BUILD_NUMBER_MINOR" of attribute
"version" in element "assemblyIdentity" is invalid.

Error - 5/5/2011 12:31:13 AM | Computer Name = Gateway-PC | Source = SideBySide | ID = 16842785
Description = Activation context generation failed for "c:\Windows\Installer\{67E03279-F703-408F-B4BF-46B5FC8D70CD}\WksCal.exe".
Dependent
Assembly msadctls,processorArchitecture="x86",type="win32",version="1.0.1801.0"
could not be found. Please use sxstrace.exe for detailed diagnosis.

Error - 5/5/2011 12:31:13 AM | Computer Name = Gateway-PC | Source = SideBySide | ID = 16842785
Description = Activation context generation failed for "c:\Windows\Installer\{67E03279-F703-408F-B4BF-46B5FC8D70CD}\wksdb.exe".
Dependent
Assembly msadctls,processorArchitecture="x86",type="win32",version="1.0.1801.0"
could not be found. Please use sxstrace.exe for detailed diagnosis.

Error - 5/5/2011 12:31:13 AM | Computer Name = Gateway-PC | Source = SideBySide | ID = 16842785
Description = Activation context generation failed for "C:\Windows\Installer\{67E03279-F703-408F-B4BF-46B5FC8D70CD}\wksss.exe".
Dependent
Assembly msadctls,processorArchitecture="x86",type="win32",version="1.0.1801.0"
could not be found. Please use sxstrace.exe for detailed diagnosis.

Error - 5/5/2011 12:31:13 AM | Computer Name = Gateway-PC | Source = SideBySide | ID = 16842785
Description = Activation context generation failed for "c:\Windows\Installer\{67E03279-F703-408F-B4BF-46B5FC8D70CD}\WksWP.exe".
Dependent
Assembly msadctls,processorArchitecture="x86",type="win32",version="1.0.1801.0"
could not be found. Please use sxstrace.exe for detailed diagnosis.

[ System Events ]
Error - 5/5/2011 10:53:17 AM | Computer Name = Gateway-PC | Source = volsnap | ID = 393230
Description = The shadow copies of volume C: were aborted because of an IO failure
on volume C:.

Error - 5/8/2011 5:42:29 PM | Computer Name = Gateway-PC | Source = volsnap | ID = 393230
Description = The shadow copies of volume C: were aborted because of an IO failure
on volume C:.

Error - 5/9/2011 4:42:59 PM | Computer Name = Gateway-PC | Source = Service Control Manager | ID = 7000
Description = The SysProtDrv.sys service failed to start due to the following error:
%%193

Error - 5/9/2011 4:42:59 PM | Computer Name = Gateway-PC | Source = Service Control Manager | ID = 7000
Description = The SysProtDrv.sys service failed to start due to the following error:
%%2

Error - 5/9/2011 4:46:54 PM | Computer Name = Gateway-PC | Source = Service Control Manager | ID = 7031
Description = The Apple Mobile Device service terminated unexpectedly. It has done
this 1 time(s). The following corrective action will be taken in 60000 milliseconds:
Restart the service.

Error - 5/9/2011 5:39:51 PM | Computer Name = Gateway-PC | Source = EventLog | ID = 6008
Description = The previous system shutdown at 5:37:54 PM on ?5/?9/?2011 was unexpected.

Error - 5/9/2011 5:42:14 PM | Computer Name = Gateway-PC | Source = EventLog | ID = 6008
Description = The previous system shutdown at 5:39:52 PM on ?5/?9/?2011 was unexpected.

Error - 5/9/2011 7:52:33 PM | Computer Name = Gateway-PC | Source = volsnap | ID = 393230
Description = The shadow copies of volume C: were aborted because of an IO failure
on volume C:.

Error - 5/11/2011 7:34:51 PM | Computer Name = Gateway-PC | Source = DCOM | ID = 10016
Description =

Error - 5/11/2011 7:34:51 PM | Computer Name = Gateway-PC | Source = DCOM | ID = 10016
Description =


< End of report >

Computer behavior:

The "other" administrator account continues to have problems mentioned in opening post: My documents, pictures etc will not open. Also adobe reader X will not work for this user but does with all other users. I also hooked up a digital camera to attempt to download photos to the my pictures to the other administrator account. It did not run through that process.

Between my first post and your response I had deleted one of the standard user accounts (IE 9 would not open). I created a new standard user account for this person and the account "seems" to be working fine although I have them using Chrome vice IE. I also had unistalled IE 9 and went back to IE 8 although that did not seem to fix the problems for the other administrator.
Carolyn MRU Emeritus
May 14, 2011, 8:28 PM UTC
Does Internet Explorer work in your Administrator account?

Please disable AVG, exit from WinPatrol, and run this online scan:


ESET Online Scanner:

Note: You can use either Internet Explorer or Mozilla FireFox for this scan. You will however need to disable your current installed Anti-Virus, how to do so can be read here.

Vista/Windows 7 users: You will need to to right-click on the either the IE or FF icon in the Start Menu or Quick Launch Bar on the Taskbar and select Run as Administrator from the context menu.

  • Please go here to run the scan.
    Note: If using Mozilla Firefox you will need to download esetsmartinstaller_enu.exe when prompted then double click on it to install.
    All of the below instructions are compatible with either Internet Explorer or Mozilla FireFox.
  • Select the option YES, I accept the Terms of Use then click on:
  • When prompted allow the Add-On/Active X to install.
  • Make sure that the option Remove found threats is NOT checked, and the option Scan archives is checked.
  • Now click on Advanced Settings and select the following:

    • Scan for potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth Technology

  • Now click on:
  • The virus signature database... will begin to download. Be patient this make take some time depending on the speed of your Internet Connection.
  • When completed the Online Scan will begin automatically.
  • Do not touch either the Mouse or keyboard during the scan otherwise it may stall.
  • When completed select Uninstall application on close if you so wish, make sure you copy the logfile first!
  • Now click on:
  • Use notepad to open the logfile located at C:\Program Files\ESET\EsetOnlineScanner\log.txt.
  • Copy and paste that log as a reply to this topic.


Note: Do not forget to re-enable your Anti-Virus application after running the above scan!
Combat Yeoman
May 14, 2011, 10:31 PM UTC
Internet Explorer worked fine for me, I don't normally use it but tried it out and it was fine.

Here is the ESET Log:

ESETSmartInstaller@High as downloader log:
all ok
# version=7
# OnlineScannerApp.exe=1.0.0.1
# OnlineScanner.ocx=1.0.0.6427
# api_version=3.0.2
# EOSSerial=e9f1041ddaec20439f06ebe8b8f06c4f
# end=finished
# remove_checked=false
# archives_checked=false
# unwanted_checked=true
# unsafe_checked=true
# antistealth_checked=true
# utc_time=2011-05-14 09:52:31
# local_time=2011-05-14 05:52:31 (-0500, Eastern Daylight Time)
# country="United States"
# lang=1033
# osver=6.1.7601 NT Service Pack 1
# compatibility_mode=512 16777215 100 0 347158 347158 0 0
# compatibility_mode=1032 16777213 100 88 0 48466463 0 0
# compatibility_mode=5893 16776574 100 94 2131695 56950169 0 0
# compatibility_mode=8192 67108863 100 0 0 0 0 0
# scanned=238748
# found=0
# cleaned=0
# scan_time=3233
Carolyn MRU Emeritus
May 14, 2011, 10:57 PM UTC
I'm not seeing any signs of malware in your logs.

I strongly recommend that you backup any important files/folders before continuing.

Any idea when these problems began? After you complete the backup, try using a System Restore Point that was created prior to this trouble.

Note: System Restore should have no effect on your files, but you should do the recommended backup just in case something goes wrong.

  • Open System Restore by clicking the Start button.
  • In the search box, type "System Restore" (without the quotes), then, in the list of results, click System Restore.
  • If you're prompted for an administrator password or confirmation, type the password or provide confirmation.
  • Follow the steps in the wizard to choose a restore point and restore your computer.


Please post back to let me know how the computer is behaving after System Restore.
NonSuch Administrator
May 20, 2011, 2:40 AM UTC
a lack of response,