This is a read-only archive of malwareremoval.com. No new posts or registrations. Privacy Page
Malware Removal Forums

I believe my computer has a virus (cont'd).

6 min read

This thread's last reply is from July 22, 2011, 11:11 AM UTC. Software, malware, and removal-tool advice below may be out of date — treat specific steps and download links with caution.

I started this process earlier in a post named something like "I believe my computer has a virus." but was unable to complete the instructions in time.

I have provided an up-to-date DDS log and the ESET Online Scanner log file. I ran the scanner and was told to not all the scanner to remove anything. Here are my results.


1. DDS Log file

.
DDS (Ver_2011-06-12.02) - NTFSx86
Internet Explorer: 8.0.6001.18702
Run by [removed] at 15:23:05 on 2011-07-13
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.1023.409 [GMT -4:00]
.
AV: Microsoft Security Essentials *Enabled/Updated* {EDB4FA23-53B8-4AFA-8C5D-99752CCA7095}
AV: Microsoft Security Essentials *Disabled/Updated* {BCF43643-A118-4432-AEDE-D861FCBCFCDF}
.
============== Running Processes ===============
.
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
c:\Program Files\Microsoft Security Client\Antimalware\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\AGRSMMSG.exe
C:\WINDOWS\ehome\ehtray.exe
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\WINDOWS\SOUNDMAN.EXE
C:\Program Files\Iomega\Home Storage Manager\Iomega Discovery.exe
svchost.exe
C:\Program Files\Sony\VAIO Media Integrated Server\Platform\VMConsole.exe
C:\Program Files\Sony\VAIO Update 4\VAIOUpdt.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Microsoft Security Client\msseces.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Program Files\Microsoft ActiveSync\wcescomm.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\WINDOWS\eHome\ehRecvr.exe
C:\Documents and Settings\Matthew\Local Settings\Application Data\Google\Update\1.3.21.57\GoogleCrashHandler.exe
C:\WINDOWS\eHome\ehSched.exe
C:\PROGRA~1\MI3AA1~1\rapimgr.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\D-Link\DWA-552 revA\wirelesscm.exe
C:\Program Files\Common Files\Sony Shared\WMPlugIn\SonicStageMonitoring.exe
C:\Program Files\Sony\Sony TV Tuner Library\SMceMan.exe
svchost.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\Program Files\Sony\VAIO Media Integrated Server\VMISrv.exe
C:\Program Files\Sony\VAIO Media Integrated Server\Video\GPVSvr.exe
C:\Program Files\Common Files\Sony Shared\VAIO Entertainment Platform\VCSW\VCSW.exe
C:\Program Files\Sony\VAIO Media Integrated Server\Platform\SV_Httpd.exe
C:\Program Files\Common Files\Sony Shared\VAIO Entertainment Platform\VzCdb\VzCdbSvc.exe
C:\Program Files\Sony\VAIO Media Integrated Server\Platform\UPnPFramework.exe
C:\Program Files\Common Files\Sony Shared\VAIO Entertainment Platform\VzCdb\VzFw.exe
C:\Program Files\Sony\VAIO Media Integrated Server\Platform\SV_Httpd.exe
C:\Program Files\Sony\VAIO Media Integrated Server\Platform\UPnPFramework.exe
C:\Program Files\Sony\Sony TV Tuner Library\RM_SV.exe
C:\WINDOWS\system32\dllhost.exe
C:\WINDOWS\eHome\ehmsas.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Common Files\Sony Shared\VAIO Entertainment Platform\VzCs\VzHardwareResourceManager\VzHardwareResourceManager.exe
C:\WINDOWS\system32\taskmgr.exe
C:\Documents and Settings\Matthew\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Matthew\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Matthew\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Matthew\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Matthew\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Matthew\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\program files\real\realplayer\update\realsched.exe
C:\Documents and Settings\Matthew\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Matthew\Local Settings\Application Data\Google\Google Talk Plugin\googletalkplugin.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\system32\notepad.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.bing.com/?pc=Z015&form=ZGAPHP
uInternet Connection Wizard,ShellNext = hxxp://www.sony.com/vaiopeople
uInternet Settings,ProxyOverride = *.local
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: ooVoo Toolbar: {59c6f12b-f004-43e5-9997-08f2123119b6} - c:\program files\oovootoolbar\oovootoolbarX.dll
BHO: Skype Plug-In: {ae805869-2e5c-4ed4-8f7b-f1f7851a4497} - c:\program files\skype\toolbars\internet explorer\skypeieplugin.dll
BHO: Java(tm) Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
TB: ooVoo Toolbar: {59c6f12b-f004-43e5-9997-08f2123119b6} - c:\program files\oovootoolbar\oovootoolbarX.dll
TB: {2318C2B1-4965-11D4-9B18-009027A5CD4F} - No File
TB: {0B53EAC3-8D69-4B9E-9B19-A37C9A5676A7} - No File
uRun: [Google Update] "c:\documents and settings\matthew\local settings\application data\google\update\GoogleUpdate.exe" /c
uRun: [H/PC Connection Agent] "c:\program files\microsoft activesync\wcescomm.exe"
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [DW6]
mRun: [AGRSMMSG] AGRSMMSG.exe
mRun: [ehTray] c:\windows\ehome\ehtray.exe
mRun: [ATIPTA] c:\program files\ati technologies\ati control panel\atiptaxx.exe
mRun: [High Definition Audio Property Page Shortcut] HDAudPropShortcut.exe
mRun: [SoundMan] SOUNDMAN.EXE
mRun: [AlcWzrd] ALCWZRD.EXE
mRun: [Alcmtr] ALCMTR.EXE
mRun: [VAIO Recovery] c:\windows\sonysys\vaio recovery\PartSeal.exe
mRun: [Iomega Home Storage Manager] c:\program files\iomega\home storage manager\Iomega Discovery.exe
mRun: [VMConsole.exe] c:\program files\sony\vaio media integrated server\platform\VMConsole.exe /windowmin
mRun: [VAIO Update 4] "c:\program files\sony\vaio update 4\VAIOUpdt.exe" /Stationary
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRun: [MSC] "c:\program files\microsoft security client\msseces.exe" -hide -runkey
mRun: [TkBellExe] "c:\program files\real\realplayer\update\realsched.exe" -osboot
mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
dRun: [DWQueuedReporting] "c:\progra~1\common~1\micros~1\dw\dwtrig20.exe" -t
StartupFolder: c:\docume~1\matthew\startm~1\programs\startup\iomega~1.lnk - c:\program files\iomega\registration\Register.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\wirele~1.lnk - c:\program files\d-link\dwa-552 reva\wirelesscm.exe
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - {2EAF5BB0-070F-11D3-9307-00C04FAE2D4F} - c:\progra~1\mi3aa1~1\INetRepl.dll
IE: {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - {2EAF5BB0-070F-11D3-9307-00C04FAE2D4F} - c:\progra~1\mi3aa1~1\INetRepl.dll
IE: {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - c:\program files\skype\toolbars\internet explorer\skypeieplugin.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~3\office12\REFIEBAR.DLL
Trusted Zone: intuit.com\ttlc
DPF: {31435657-9980-0010-8000-00AA00389B71} - hxxp://download.microsoft.com/download/ ... vc1dmo.cab
DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} - hxxp://security.symantec.com/sscv6/Shar ... /cabsa.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinsta ... s-i586.cab
DPF: {CAFEEFAC-0015-0000-0000-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinsta ... s-i586.cab
DPF: {CAFEEFAC-0016-0000-0026-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinsta ... s-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinsta ... s-i586.cab
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
TCP: DhcpNameServer = 192.168.1.254
TCP: Interfaces\{BA5BC2BE-E60C-4BB0-A5B3-DDBB9BA723F0} : DhcpNameServer = 192.168.1.254
Handler: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - c:\program files\skype\toolbars\internet explorer\skypeieplugin.dll
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\progra~1\common~1\skype\SKYPE4~1.DLL
Notify: AtiExtEvent - Ati2evxx.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
.
============= SERVICES / DRIVERS ===============
.
R1 MpFilter;Microsoft Malware Protection Driver;c:\windows\system32\drivers\MpFilter.sys [2010-3-25 165264]
R1 MpKsldb839676;MpKsldb839676;\??\c:\documents and settings\all users\application data\microsoft\microsoft antimalware\definition updates\{8ce4cd15-9a5c-4fce-8c71-a91638696157}\mpksldb839676.sys --> c:\documents and settings\all users\application data\microsoft\microsoft antimalware\definition updates\{8ce4cd15-9a5c-4fce-8c71-a91638696157}\MpKsldb839676.sys [?]
R1 MpKsldba27a23;MpKsldba27a23;c:\documents and settings\all users\application data\microsoft\microsoft antimalware\definition updates\{73ee7da9-0e76-4c15-a09f-e2daf2bd499e}\MpKsldba27a23.sys [2011-7-12 28752]
R1 VBoxDrv;VirtualBox Service;c:\windows\system32\drivers\VBoxDrv.sys [2010-8-17 143184]
R1 VBoxUSBMon;VirtualBox USB Monitor Driver;c:\windows\system32\drivers\VBoxUSBMon.sys [2010-8-17 41936]
R2 McrdSvc;Media Center Extender Service;c:\windows\ehome\mcrdsvc.exe [2005-8-5 99328]
R2 WLNdis50;Wireless Lan NDIS Protocol I/O Control;c:\windows\system32\drivers\WLNdis50.sys [2010-7-21 20480]
R3 JSWSCIMD;jswscimd Service;c:\windows\system32\drivers\jswscimd.sys [2010-7-21 57440]
R3 VBoxNetAdp;VirtualBox Host-Only Ethernet Adapter;c:\windows\system32\drivers\VBoxNetAdp.sys [2010-8-5 100496]
R3 VBoxNetFlt;VBoxNetFlt Service;c:\windows\system32\drivers\VBoxNetFlt.sys [2010-8-5 111312]
S1 MpKslc3be1962;MpKslc3be1962;\??\c:\documents and settings\all users\application data\microsoft\microsoft antimalware\definition updates\{5d14a153-0a71-4522-ad0e-65423543fa04}\mpkslc3be1962.sys --> c:\documents and settings\all users\application data\microsoft\microsoft antimalware\definition updates\{5d14a153-0a71-4522-ad0e-65423543fa04}\MpKslc3be1962.sys [?]
S2 gupdate;Google Update Service (gupdate);c:\program files\google\update\GoogleUpdate.exe [2010-12-24 136176]
S2 WLSVC;WLSVC;c:\program files\d-link\dwa-552 reva\WLSVC.exe [2010-7-21 167936]
S3 gupdatem;Google Update Service (gupdatem);c:\program files\google\update\GoogleUpdate.exe [2010-12-24 136176]
S3 jswpsapi;JumpStart Wi-Fi Protected Setup;c:\program files\d-link\dwa-552 reva\jswpsapi.exe [2010-7-21 356433]
S3 MBAMSwissArmy;MBAMSwissArmy;c:\windows\system32\drivers\mbamswissarmy.sys [2011-6-27 39984]
.
=============== Created Last 30 ================
.
2011-11-15 04:14:36 105472 -c----w- c:\windows\system32\dllcache\mup.sys
2011-07-12 21:22:12 28752 ----a-w- c:\documents and settings\all users\application data\microsoft\microsoft antimalware\definition updates\{73ee7da9-0e76-4c15-a09f-e2daf2bd499e}\MpKsldba27a23.sys
2011-07-12 21:21:53 7074640 ----a-w- c:\documents and settings\all users\application data\microsoft\microsoft antimalware\definition updates\{73ee7da9-0e76-4c15-a09f-e2daf2bd499e}\mpengine.dll
2011-07-05 15:41:43 159744 ----a-w- c:\program files\internet explorer\plugins\npqtplugin7.dll
2011-07-05 15:41:43 159744 ----a-w- c:\program files\internet explorer\plugins\npqtplugin6.dll
2011-07-05 15:41:43 159744 ----a-w- c:\program files\internet explorer\plugins\npqtplugin5.dll
2011-07-05 15:41:43 159744 ----a-w- c:\program files\internet explorer\plugins\npqtplugin4.dll
2011-07-05 15:41:43 159744 ----a-w- c:\program files\internet explorer\plugins\npqtplugin3.dll
2011-07-05 15:41:43 159744 ----a-w- c:\program files\internet explorer\plugins\npqtplugin2.dll
2011-07-05 15:41:43 159744 ----a-w- c:\program files\internet explorer\plugins\npqtplugin.dll
2011-06-27 13:03:53 -------- d-----w- c:\documents and settings\matthew\application data\Malwarebytes
2011-06-27 13:03:46 39984 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2011-06-27 13:03:45 -------- d-----w- c:\documents and settings\all users\application data\Malwarebytes
2011-06-27 13:03:42 22712 ----a-w- c:\windows\system32\drivers\mbam.sys
2011-06-27 13:03:41 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
.
==================== Find3M ====================
.
2011-05-31 11:15:41 499712 ----a-w- c:\windows\system32\msvcp71.dll
2011-05-31 11:15:41 348160 ----a-w- c:\windows\system32\msvcr71.dll
2011-05-04 09:52:22 472808 ----a-w- c:\windows\system32\deployJava1.dll
2011-05-04 07:25:49 73728 ----a-w- c:\windows\system32\javacpl.cpl
2011-05-02 15:31:52 692736 ----a-w- c:\windows\system32\inetcomm.dll
2011-04-29 17:25:27 151552 ----a-w- c:\windows\system32\schannel.dll
2011-04-29 16:19:43 456320 ----a-w- c:\windows\system32\drivers\mrxsmb.sys
2011-04-25 16:11:12 916480 ----a-w- c:\windows\system32\wininet.dll
2011-04-25 16:11:11 43520 ----a-w- c:\windows\system32\licmgr10.dll
2011-04-25 16:11:11 1469440 ----a-w- c:\windows\system32\inetcpl.cpl
2011-04-25 12:01:22 385024 ----a-w- c:\windows\system32\html.iec
2011-04-21 13:37:43 105472 ----a-w- c:\windows\system32\drivers\mup.sys
2010-05-21 15:59:50 3095040 -c--a-w- c:\program files\openofficeorg32.msi
2010-05-21 15:58:20 460088 -c--a-w- c:\program files\setup.exe
.
============= FINISH: 15:23:47.06 ===============


2. ESET ONLINE log file

ESETSmartInstaller@High as downloader log:
all ok
# version=7
# OnlineScannerApp.exe=1.0.0.1
# OnlineScanner.ocx=1.0.0.6427
# api_version=3.0.2
# EOSSerial=c8f051aed6c8e84fb2ad6ba29fdac48a
# end=finished
# remove_checked=false
# archives_checked=true
# unwanted_checked=true
# unsafe_checked=true
# antistealth_checked=true
# utc_time=2011-07-01 06:23:15
# local_time=2011-07-01 02:23:15 (-0500, Eastern Daylight Time)
# country="United States"
# lang=1033
# osver=5.1.2600 NT Service Pack 3
# compatibility_mode=512 16777215 100 0 0 0 0 0
# compatibility_mode=5891 16776869 42 87 0 20645207 0 0
# compatibility_mode=8192 67108863 100 0 0 0 0 0
# scanned=80433
# found=2
# cleaned=0
# scan_time=4249
C:\Documents and Settings\Matthew\My Documents\Downloads\TP 2 Stuff\ROM\RhodiumW-HardSPL_V1_10R3_100HSPL.zip a variant of Win32/HackTool.PDAunlock.A application (unable to clean) 00000000000000000000000000000000 I
C:\RECYCLER\S-1-5-21-2885579814-1049245441-684846429-1005\Dc229.zip a variant of Win32/Packed.Themida application (unable to clean) 00000000000000000000000000000000 I
[3days:103yc4cw][/3days:103yc4cw]
Hi ArrebMa
-----------------------------------------------------------
Remove Programs Using Control Panel
From Start, Settings, Control Panel or Start, Control Panel, click Add/Remove Programs.
Highlight each Entry, as follows, one by one, if it exists, and choose Remove :

J2SE Runtime Environment 5.0
McAfee Security Scan Plus

Take extra care in answering questions posed by any Uninstaller.
---------------------------------------------
Download the OTL Scanner
Please download OTL.exe by OldTimer and save it to your desktop.
---------------------------------------------
Run a Scan with OTL
  • Double click on the icon to run it.
  • Check the boxes labeled :
    • Scan All Users
    • LOP check
    • Purity check
  • Make sure all other windows are closed to let it run uninterrupted.
  • Click on the Run Scan button at the top left hand corner. Do not change any settings unless otherwise told to do so. The scan wont take long.

When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL. (desktop)
The Extras.txt file will only appear the very first time you run OTL.
Please copy (Edit->Select All, Edit->Copy) the contents of these files, one at a time, and post them as a reply. Use separate replies if more convenient.

askey127
Lack of Response,