problem solved

all good

Hi LM221,

Welcome to Malware Removal Forum.
My name is Tim, and I will be helping you with your malware problems. This may or may not, solve other issues you have with your machine.
If you no longer require help i would be grateful if you would let me know.

Before we start please note the following important guidelines.

• If you don't know or understand something, please don't hesitate to ask.
• Only post your problem at One help site. Applying fixes from multiple help sites can cause problems.
• Only reply to this thread do not start another, Please continue responding until I give you the "All Clean"
  Remember, absence of symptoms does not mean the infection is all gone.
• Please DO NOT run any other tools or scans whilst I am helping you.
• Please DO NOT install any other software (or hardware) during the cleaning process.
• Print each set of instructions... if possible...your Internet connection will not be available during some fix processes.
• Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
• Note: No Reply Within 3 Days Will Result In Your Topic Being Closed!

Note: If you haven't done so already, please read this topic ALL USERS OF THIS FORUM MUST READ THIS FIRST where the conditions for receiving help here are explained.

Please be aware that removing Malware is a potentially hazardous undertaking. I will take care not to knowingly suggest courses of action that might damage your computer. However it is impossible for me to foresee all interactions that may happen between the software on your computer and those we'll use to clear you of infection, and I cannot guarantee the safety of your system. It is possible that we might encounter situations where the only recourse is to re-format and re-install your operating system, or to necessitate you taking your computer to a repair shop.

Because of this, I advise you to backup any personal files and folders before you start

Hi LM221,

I need to know the answer to a couple of questions here to provide the proper instructions.
Is this computer used for educational or business activity of any kind?
How did you obtain Microsoft Office Professional Plus 2010 that is installed on this computer?

As your problems appear to have been resolved,