TrucknMom2
DDS (Ver_2012-11-20.01) - NTFS_x86
Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_31
Run by [redacted] at 8:59:22 on 2013-02-23
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.510.50 [GMT -6:00]
.
AV: avast! Antivirus *Enabled/Updated* {7591DB91-41F0-48A3-B128-1A293FD8233D}
FW: avast! Antivirus *Disabled*
.
============== Running Processes ================
.
C:\WINDOWS\Explorer.EXE
C:\Program Files\AVAST Software\Avast\AvastSvc.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\hkcmd.exe
C:\Program Files\Analog Devices\Core\smax4pnp.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\QuickTime\QTTask.exe
C:\Program Files\LogMeIn\x86\LogMeInSystray.exe
C:\Program Files\AVAST Software\Avast\avastUI.exe
C:\Program Files\Common Files\SupportSoft\bin\bcont.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Documents and Settings\Owner\Application Data\Dropbox\bin\Dropbox.exe
C:\Program Files\OpenOffice.org 3\program\soffice.exe
C:\Program Files\OpenOffice.org 3\program\soffice.bin
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\LogMeIn\x86\LMIGuardianSvc.exe
C:\Program Files\Verizon\VSP\ServicepointService.exe
C:\WINDOWS\System32\alg.exe
C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe
C:\Program Files\HP\Digital Imaging\bin\hpqbam08.exe
C:\Program Files\HP\Digital Imaging\bin\hpqgpc01.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Mozilla Firefox\plugin-container.exe
C:\WINDOWS\system32\wbem\wmiprvse.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\WINDOWS\system32\svchost.exe -k NetworkService
C:\WINDOWS\system32\svchost.exe -k LocalService
C:\WINDOWS\system32\svchost.exe -k LocalService
C:\WINDOWS\system32\svchost.exe -k hpdevmgmt
C:\WINDOWS\System32\svchost.exe -k HPZ12
C:\WINDOWS\System32\svchost.exe -k HPZ12
C:\WINDOWS\system32\svchost.exe -k imgsvc
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://isearch.fantastigames.com/439
BHO: HP Print Enhancer: {0347C33E-8762-4905-BF09-768834316C61} - c:\program files\hp\digital imaging\smart web printing\hpswp_printenhancer.dll
BHO: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: {53707962-6F74-2D53-2644-206D7942484F} - <orphaned>
BHO: Java(tm) Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - c:\program files\java\jre6\bin\ssv.dll
BHO: {8A9D74F9-560B-4FE7-ABEB-3B2E638E5CD6} - <orphaned>
BHO: avast! WebRep: {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - c:\program files\avast software\avast\aswWebRepIE.dll
BHO: Updater For Verizon Toolbar: {96673559-e653-4cdc-8923-f89347a952c0} - c:\program files\verizontb\auxi\verizonAu.dll
BHO: CouponAmazing 5.0: {9D0C1722-DAB5-4414-82EE-6FE282CC865B} - c:\documents and settings\owner\local settings\application data\couponamazing\ie\couponamazing_1359650662.dll
BHO: {9D425283-D487-4337-BAB6-AB8354A81457} - <orphaned>
BHO: {A057A204-BACC-4D26-8398-26FADCF27386} - <orphaned>
BHO: {CB0D163C-E9F4-4236-9496-0597E24B23A5} - <orphaned>
BHO: Java(tm) Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
BHO: Verizon Toolbar: {f8d96645-337c-419b-8792-b6c126145811} - c:\program files\verizontb\verizonDx.dll
BHO: HP Smart BHO Class: {FFFFFFFF-CF4E-4F2B-BDC2-0E72E116A856} - c:\program files\hp\digital imaging\smart web printing\hpswp_BHO.dll
TB: avast! WebRep: {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - c:\program files\avast software\avast\aswWebRepIE.dll
EB: HP Smart Web Printing: {555D4D79-4BD2-4094-A395-CFC534424A05} - c:\program files\hp\digital imaging\smart web printing\hpswp_bho.dll
EB: HP Smart Web Printing: {555D4D79-4BD2-4094-A395-CFC534424A05} - c:\program files\hp\digital imaging\smart web printing\hpswp_bho.dll
uRun: [ccleaner] "c:\program files\ccleaner\CCleaner.exe" /AUTO
uRun: [Desktop Software] "c:\program files\common files\supportsoft\bin\bcont.exe" /ini "c:\program files\comcastui\desktop software\uinstaller.ini" /fromrun /starthidden
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [Hoolapp Android] "c:\docume~1\owner\applic~1\hoolap~1\Hoolapp.exe" /Minimized
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [SoundMAXPnP] c:\program files\analog devices\core\smax4pnp.exe
mRun: [HP Software Update] c:\program files\hp\hp software update\HPWuSchd2.exe
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [LogMeIn GUI] "c:\program files\logmein\x86\LogMeInSystray.exe"
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRun: [avast] "c:\program files\avast software\avast\avastUI.exe" /nogui
mRun: [KernelFaultCheck] c:\windows\system32\dumprep 0 -k
dRun: [Exetender] "c:\program files\free ride games\GPlayer.exe" /runonstartup
StartupFolder: c:\docume~1\owner\startm~1\programs\startup\dropbox.lnk - c:\documents and settings\owner\application data\dropbox\bin\Dropbox.exe
StartupFolder: c:\docume~1\owner\startm~1\programs\startup\openof~1.lnk - c:\program files\openoffice.org 3\program\quickstart.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\hpdigi~1.lnk - c:\program files\hp\digital imaging\bin\hpqtra08.exe
uPolicies-Explorer: NoDriveTypeAutoRun = dword:145
mPolicies-Explorer: NoDriveTypeAutoRun = dword:145
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office11\EXCEL.EXE/3000
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503}
IE: {DDE87865-83C5-48c4-8357-2F5B1AA84522} - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - c:\program files\hp\digital imaging\smart web printing\hpswp_BHO.dll
IE: {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - {53707962-6F74-2D53-2644-206D7942484F} - <orphaned>
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {EBD24BD3-E272-4FA3-A8BA-C5D709757CAB} - {EBD24BD3-E272-4FA3-A8BA-C5D709757CAB} - <orphaned>
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
.
INFO: HKCU has more than 50 listed domains.
If you wish to scan all of them, select the 'Force scan all domains' option.
.
.
INFO: HKLM has more than 50 listed domains.
If you wish to scan all of them, select the 'Force scan all domains' option.
.
DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} - hxxp://update.microsoft.com/windowsupda ... 4589066690
DPF: {6A060448-60F9-11D5-A6CD-0002B31F7455} -
DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} - hxxp://www.update.microsoft.com/microso ... 1872922859
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinsta ... s-i586.cab
DPF: {CAFEEFAC-0016-0000-0022-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinsta ... s-i586.cab
DPF: {CAFEEFAC-0016-0000-0024-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinsta ... s-i586.cab
DPF: {CAFEEFAC-0016-0000-0031-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinsta ... s-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinsta ... s-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/get/f ... wflash.cab
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
TCP: NameServer = 75.75.75.75 75.75.76.76
TCP: Interfaces\{5E0D0766-8E3C-43B6-A7C7-3349999721D2} : DHCPNameServer = 75.75.75.75 75.75.76.76
Notify: igfxcui - igfxsrvc.dll
Notify: LMIinit - LMIinit.dll
AppInit_DLLs=
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
Hosts: 127.0.0.1 http://www.spywareinfo.com
.
================= FIREFOX ===================
.
FF - ProfilePath - c:\documents and settings\owner\application data\mozilla\firefox\profiles\6ul3z8xi.default\
FF - prefs.js: browser.search.defaulturl - hxxp://search.conduit.com/ResultsExt.as ... ource=3&q={searchTerms}
FF - prefs.js: browser.search.selectedEngine - Web Search
FF - prefs.js: browser.startup.homepage - hxxp://isearch.fantastigames.com/439
FF - prefs.js: keyword.URL - hxxp://www.bing.com/search?pc=ZUGO&form=ZGAADF&q=
FF - plugin: c:\documents and settings\owner\application data\facebook\npfbplugin_1_0_3.dll
FF - plugin: c:\documents and settings\owner\application data\mozilla\firefox\profiles\6ul3z8xi.default\extensions\{b97ed18c-1a8a-4acc-884f-b4fe7415adf2}\plugins\np-mswmp.dll
FF - plugin: c:\program files\adobe\reader 9.0\reader\air\nppdf32.dll
FF - plugin: c:\program files\java\jre6\bin\plugin2\npdeployJava1.dll
FF - plugin: c:\program files\java\jre6\bin\plugin2\npjp2.dll
FF - plugin: c:\program files\microsoft silverlight\4.1.10329.0\npctrlui.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npdeployJava1.dll
FF - plugin: c:\program files\verizon\vsp\nprpspa.dll
FF - plugin: c:\windows\system32\macromed\flash\NPSWF32_11_6_602_168.dll
FF - ExtSQL: 2013-01-29 13:12; [redacted]; c:\program files\hp\digital imaging\smart web printing\MozillaAddOn3
FF - ExtSQL: 2013-02-06 22:54; {635abd67-4fe9-1b23-4f01-e679fa7484c1}; c:\documents and settings\owner\application data\mozilla\firefox\profiles\6ul3z8xi.default\extensions\{635abd67-4fe9-1b23-4f01-e679fa7484c1}
FF - ExtSQL: !HIDDEN! 2013-01-29 13:12; [redacted]; c:\program files\hp\digital imaging\smart web printing\MozillaAddOn3
.
---- FIREFOX POLICIES ----
FF - user.js: yahoo.ytff.general.dontshowhpoffer - true
============= SERVICES / DRIVERS ===============
.
R0 RapportKELL;RapportKELL;c:\windows\system32\drivers\RapportKELL.sys [2013-2-6 65848]
R1 aswSnx;aswSnx;c:\windows\system32\drivers\aswSnx.sys [2011-3-11 738504]
R1 aswSP;aswSP;c:\windows\system32\drivers\aswSP.sys [2012-3-5 361032]
R1 RapportCerberus_43926;RapportCerberus_43926;c:\documents and settings\all users\application data\trusteer\rapport\store\exts\rapportcerberus\43926\RapportCerberus32_43926.sys [2012-10-30 272216]
R1 RapportEI;RapportEI;c:\program files\trusteer\rapport\bin\RapportEI.sys [2013-2-6 71480]
R1 RapportPG;RapportPG;c:\program files\trusteer\rapport\bin\RapportPG.sys [2013-2-6 166840]
R2 aswFsBlk;aswFsBlk;c:\windows\system32\drivers\aswFsBlk.sys [2012-3-5 21256]
R2 avast! Antivirus;avast! Antivirus;c:\program files\avast software\avast\AvastSvc.exe [2012-3-5 44808]
R2 LMIGuardianSvc;LMIGuardianSvc;c:\program files\logmein\x86\LMIGuardianSvc.exe [2011-3-1 374152]
R2 LMIInfo;LogMeIn Kernel Information Provider;c:\program files\logmein\x86\rainfo.sys [2010-9-17 12856]
R2 LMIRfsDriver;LogMeIn Remote File System Driver;c:\windows\system32\drivers\LMIRfsDriver.sys [2011-4-16 47640]
R2 RapportMgmtService;Rapport Management Service;c:\program files\trusteer\rapport\bin\RapportMgmtService.exe [2013-2-6 976728]
R2 ServicepointService;ServicepointService;c:\program files\verizon\vsp\ServicepointService.exe [2010-12-5 668912]
R3 RapportIaso;RapportIaso;c:\documents and settings\all users\application data\trusteer\rapport\store\exts\rapportms\39624\RapportIaso.sys [2012-5-28 21520]
S2 X4HSEx;X4HSEx;\??\c:\program files\free ride games\x4hsex.sys --> c:\program files\free ride games\X4HSEx.Sys [?]
S4 LMIRfsClientNP;LMIRfsClientNP; [x]
.
=============== Created Last 30 ================
.
2013-02-19 22:33:42 19352 ----a-w- c:\program files\mozilla firefox\AccessibleMarshal.dll
2013-02-16 01:58:12 106088 ----a-w- c:\program files\mozilla firefox\plugins\nppdf32.dll
2013-02-16 01:58:12 106088 ----a-w- c:\program files\internet explorer\plugins\nppdf32.dll
2013-02-08 09:10:54 -------- dc-h--w- c:\windows\ie8
2013-02-07 01:11:17 -------- d-----w- c:\program files\FGIcon
2013-02-07 01:11:17 -------- d-----w- c:\documents and settings\owner\local settings\application data\couponamazing
2013-02-07 01:11:17 -------- d-----w- c:\documents and settings\owner\application data\HoolappForAndroid
2013-02-06 23:41:33 -------- d-----w- c:\windows\system32\wbem\repository\FS
2013-02-06 23:41:33 -------- d-----w- c:\windows\system32\wbem\Repository
2013-02-06 13:59:20 65848 ----a-w- c:\windows\system32\drivers\RapportKELL.sys
2013-02-05 00:07:55 -------- d-----w- c:\documents and settings\all users\application data\FantastiGames
2013-02-05 00:07:16 -------- d-----w- c:\program files\FantastiGames
2013-01-31 17:23:13 -------- d-----w- c:\documents and settings\owner\local settings\application data\Wajam
2013-01-29 19:12:21 -------- d-----w- c:\program files\HP Photo Creations
2013-01-29 19:12:21 -------- d-----w- c:\documents and settings\all users\application data\HP Photo Creations
2013-01-29 18:59:38 974848 ----a-w- c:\windows\system32\hpost_p02b.dll
2013-01-29 18:59:37 737280 ----a-w- c:\windows\system32\hposwia_p02b.dll
2013-01-29 18:59:37 307200 ----a-w- c:\windows\system32\hposc_p02a.dll
.
==================== Find3M ====================
.
2013-02-17 16:08:02 691568 ----a-w- c:\windows\system32\FlashPlayerApp.exe
2013-02-17 16:07:59 71024 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
2013-01-26 03:55:44 552448 ----a-w- c:\windows\system32\oleaut32.dll
2013-01-07 01:16:02 2193024 ----a-w- c:\windows\system32\ntoskrnl.exe
2013-01-07 00:36:58 2069760 ----a-w- c:\windows\system32\ntkrnlpa.exe
2013-01-04 01:20:00 1867264 ----a-w- c:\windows\system32\win32k.sys
2013-01-02 06:49:10 148992 ----a-w- c:\windows\system32\mpg2splt.ax
2013-01-02 06:49:10 1292288 ----a-w- c:\windows\system32\quartz.dll
2012-12-26 20:16:29 916480 ----a-w- c:\windows\system32\wininet.dll
2012-12-26 20:16:28 43520 ------w- c:\windows\system32\licmgr10.dll
2012-12-26 20:16:28 1469440 ------w- c:\windows\system32\inetcpl.cpl
2012-12-24 06:40:59 385024 ------w- c:\windows\system32\html.iec
2012-12-16 12:23:59 290560 ----a-w- c:\windows\system32\atmfd.dll
.
============= FINISH: 9:01:02.34 ===============
.
UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT
.
DDS (Ver_2012-11-20.01)
.
Microsoft Windows XP Home Edition
Boot Device: \Device\HarddiskVolume1
Install Date: 10/3/2009 11:20:01 AM
System Uptime: 2/23/2013 8:20:30 AM (1 hours ago)
.
Motherboard: Dell Computer Corp. | | 02X378
Processor: Intel(R) Pentium(R) 4 CPU 2.00GHz | Microprocessor | 1992/400mhz
.
==== Disk Partitions =========================
.
A: is Removable
C: is FIXED (NTFS) - 37 GiB total, 8.232 GiB free.
D: is CDROM ()
.
==== Disabled Device Manager Items =============
.
==== System Restore Points ===================
.
RP1145: 2/7/2013 9:00:10 PM - System Checkpoint
RP1146: 2/8/2013 3:00:24 AM - Software Distribution Service 3.0
RP1147: 2/9/2013 3:01:35 AM - Software Distribution Service 3.0
RP1148: 2/10/2013 3:03:04 AM - System Checkpoint
RP1149: 2/11/2013 3:59:22 AM - System Checkpoint
RP1150: 2/12/2013 4:12:55 AM - System Checkpoint
RP1151: 2/13/2013 5:14:20 AM - System Checkpoint
RP1152: 2/14/2013 3:00:46 AM - Software Distribution Service 3.0
RP1153: 2/15/2013 3:21:29 AM - System Checkpoint
RP1154: 2/16/2013 3:58:10 AM - System Checkpoint
RP1155: 2/17/2013 9:15:07 AM - System Checkpoint
RP1156: 2/18/2013 10:04:03 AM - System Checkpoint
RP1157: 2/19/2013 10:15:39 AM - System Checkpoint
RP1158: 2/20/2013 11:45:43 AM - System Checkpoint
RP1159: 2/21/2013 9:05:20 AM - Installed Rapport
RP1160: 2/22/2013 9:25:08 AM - System Checkpoint
.
==== Installed Programs ======================
.
32 Bit HP CIO Components Installer
Adobe AIR
Adobe Download Manager
Adobe Flash Player 11 ActiveX
Adobe Flash Player 11 Plugin
Adobe Photoshop.com Uploader
Adobe Reader 9.5.4
avast! Free Antivirus
BufferChm
C4600
CCleaner
Comcast Desktop Software (v1.2.1)
Compatibility Pack for the 2007 Office system
CouponAmazing
CustomerResearchQFolder
D1300
D1300_Help
Defraggler
Destinations
DeviceDiscovery
Dropbox
eSupportQFolder
Facebook Plug-In
FUJIFILM MyFinePix Studio 1.0
GPBaseService2
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
Hotfix for Windows Media Format 11 SDK (KB929399)
Hotfix for Windows Media Player 11 (KB939683)
Hotfix for Windows XP (KB2158563)
Hotfix for Windows XP (KB2443685)
Hotfix for Windows XP (KB2570791)
Hotfix for Windows XP (KB2633952)
Hotfix for Windows XP (KB2756822)
Hotfix for Windows XP (KB2779562)
Hotfix for Windows XP (KB952287)
Hotfix for Windows XP (KB954550-v5)
Hotfix for Windows XP (KB961118)
Hotfix for Windows XP (KB970653-v3)
Hotfix for Windows XP (KB976098-v2)
Hotfix for Windows XP (KB979306)
HP Customer Participation Program 14.0
HP Imaging Device Functions 14.0
HP Photo Creations
HP Photosmart and Deskjet 7.0 Software
HP Photosmart C4600 All-In-One Driver Software 14.0 Rel. 5
HP Photosmart Essential
HP Smart Web Printing 4.60
HP Solution Center 14.0
HP Update
hph_ProductContext
hph_readme
hph_software
hph_software_req
HPPhotoSmartExpress
HPProductAssistant
HPSSupply
Intel(R) Extreme Graphics Driver
Intel(R) PRO Network Connections Drivers
Java Auto Updater
Java(TM) 6 Update 22
Java(TM) 6 Update 31
LogMeIn
MarketResearch
Microsoft .NET Framework 2.0 Service Pack 2
Microsoft .NET Framework 3.0 Service Pack 2
Microsoft .NET Framework 3.5 SP1
Microsoft Compression Client Pack 1.0 for Windows XP
Microsoft Office File Validation Add-In
Microsoft Office Professional Edition 2003
Microsoft Silverlight
Microsoft User-Mode Driver Framework Feature Pack 1.0
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Mozilla Firefox 19.0 (x86 en-US)
Mozilla Maintenance Service
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
OpenOffice.org 3.3
PS_AIO_05_C4600_Software_Min
QuickTime
QuickTransfer
Rapport
Scan
Security Update for Microsoft .NET Framework 3.5 SP1 (KB2604111)
Security Update for Microsoft .NET Framework 3.5 SP1 (KB2657424)
Security Update for Microsoft .NET Framework 3.5 SP1 (KB2736416)
Security Update for Microsoft Windows (KB2564958)
Security Update for Windows Internet Explorer 8 (KB2510531)
Security Update for Windows Internet Explorer 8 (KB2544521)
Security Update for Windows Internet Explorer 8 (KB2618444)
Security Update for Windows Internet Explorer 8 (KB2744842)
Security Update for Windows Internet Explorer 8 (KB2761465)
Security Update for Windows Internet Explorer 8 (KB2792100)
Security Update for Windows Internet Explorer 8 (KB2797052)
Security Update for Windows Internet Explorer 8 (KB2799329)
Security Update for Windows Internet Explorer 8 (KB982381)
Security Update for Windows Media Player (KB2378111)
Security Update for Windows Media Player (KB952069)
Security Update for Windows Media Player (KB954155)
Security Update for Windows Media Player (KB968816)
Security Update for Windows Media Player (KB973540)
Security Update for Windows Media Player (KB975558)
Security Update for Windows Media Player 11 (KB954154)
Security Update for Windows XP (KB2079403)
Security Update for Windows XP (KB2115168)
Security Update for Windows XP (KB2121546)
Security Update for Windows XP (KB2160329)
Security Update for Windows XP (KB2229593)
Security Update for Windows XP (KB2259922)
Security Update for Windows XP (KB2279986)
Security Update for Windows XP (KB2286198)
Security Update for Windows XP (KB2296011)
Security Update for Windows XP (KB2296199)
Security Update for Windows XP (KB2347290)
Security Update for Windows XP (KB2360937)
Security Update for Windows XP (KB2387149)
Security Update for Windows XP (KB2393802)
Security Update for Windows XP (KB2412687)
Security Update for Windows XP (KB2419632)
Security Update for Windows XP (KB2423089)
Security Update for Windows XP (KB2436673)
Security Update for Windows XP (KB2440591)
Security Update for Windows XP (KB2443105)
Security Update for Windows XP (KB2476490)
Security Update for Windows XP (KB2476687)
Security Update for Windows XP (KB2478960)
Security Update for Windows XP (KB2478971)
Security Update for Windows XP (KB2479628)
Security Update for Windows XP (KB2479943)
Security Update for Windows XP (KB2481109)
Security Update for Windows XP (KB2483185)
Security Update for Windows XP (KB2485376)
Security Update for Windows XP (KB2485663)
Security Update for Windows XP (KB2503658)
Security Update for Windows XP (KB2503665)
Security Update for Windows XP (KB2506212)
Security Update for Windows XP (KB2506223)
Security Update for Windows XP (KB2507618)
Security Update for Windows XP (KB2507938)
Security Update for Windows XP (KB2508272)
Security Update for Windows XP (KB2508429)
Security Update for Windows XP (KB2509553)
Security Update for Windows XP (KB2510581)
Security Update for Windows XP (KB2511455)
Security Update for Windows XP (KB2524375)
Security Update for Windows XP (KB2535512)
Security Update for Windows XP (KB2536276-v2)
Security Update for Windows XP (KB2536276)
Security Update for Windows XP (KB2544521)
Security Update for Windows XP (KB2544893-v2)
Security Update for Windows XP (KB2544893)
Security Update for Windows XP (KB2555917)
Security Update for Windows XP (KB2562937)
Security Update for Windows XP (KB2566454)
Security Update for Windows XP (KB2567053)
Security Update for Windows XP (KB2567680)
Security Update for Windows XP (KB2570222)
Security Update for Windows XP (KB2570947)
Security Update for Windows XP (KB2584146)
Security Update for Windows XP (KB2585542)
Security Update for Windows XP (KB2592799)
Security Update for Windows XP (KB2598479)
Security Update for Windows XP (KB2603381)
Security Update for Windows XP (KB2618451)
Security Update for Windows XP (KB2619339)
Security Update for Windows XP (KB2620712)
Security Update for Windows XP (KB2621440)
Security Update for Windows XP (KB2624667)
Security Update for Windows XP (KB2631813)
Security Update for Windows XP (KB2633171)
Security Update for Windows XP (KB2639417)
Security Update for Windows XP (KB2641653)
Security Update for Windows XP (KB2646524)
Security Update for Windows XP (KB2647518)
Security Update for Windows XP (KB2653956)
Security Update for Windows XP (KB2655992)
Security Update for Windows XP (KB2659262)
Security Update for Windows XP (KB2660465)
Security Update for Windows XP (KB2661637)
Security Update for Windows XP (KB2676562)
Security Update for Windows XP (KB2685939)
Security Update for Windows XP (KB2686509)
Security Update for Windows XP (KB2691442)
Security Update for Windows XP (KB2695962)
Security Update for Windows XP (KB2698365)
Security Update for Windows XP (KB2705219)
Security Update for Windows XP (KB2707511)
Security Update for Windows XP (KB2709162)
Security Update for Windows XP (KB2712808)
Security Update for Windows XP (KB2718523)
Security Update for Windows XP (KB2719985)
Security Update for Windows XP (KB2723135)
Security Update for Windows XP (KB2724197)
Security Update for Windows XP (KB2727528)
Security Update for Windows XP (KB2731847)
Security Update for Windows XP (KB2753842-v2)
Security Update for Windows XP (KB2753842)
Security Update for Windows XP (KB2757638)
Security Update for Windows XP (KB2758857)
Security Update for Windows XP (KB2761226)
Security Update for Windows XP (KB2761465)
Security Update for Windows XP (KB2770660)
Security Update for Windows XP (KB2778344)
Security Update for Windows XP (KB2779030)
Security Update for Windows XP (KB2780091)
Security Update for Windows XP (KB2799329)
Security Update for Windows XP (KB2799494)
Security Update for Windows XP (KB2802968)
Security Update for Windows XP (KB923561)
Security Update for Windows XP (KB923789)
Security Update for Windows XP (KB938464-v2)
Security Update for Windows XP (KB941569)
Security Update for Windows XP (KB946648)
Security Update for Windows XP (KB950762)
Security Update for Windows XP (KB950974)
Security Update for Windows XP (KB951066)
Security Update for Windows XP (KB951376-v2)
Security Update for Windows XP (KB951748)
Security Update for Windows XP (KB952004)
Security Update for Windows XP (KB952954)
Security Update for Windows XP (KB954459)
Security Update for Windows XP (KB954600)
Security Update for Windows XP (KB955069)
Security Update for Windows XP (KB956572)
Security Update for Windows XP (KB956744)
Security Update for Windows XP (KB956802)
Security Update for Windows XP (KB956803)
Security Update for Windows XP (KB956844)
Security Update for Windows XP (KB957097)
Security Update for Windows XP (KB958644)
Security Update for Windows XP (KB958687)
Security Update for Windows XP (KB958869)
Security Update for Windows XP (KB959426)
Security Update for Windows XP (KB960225)
Security Update for Windows XP (KB960803)
Security Update for Windows XP (KB960859)
Security Update for Windows XP (KB961371-v2)
Security Update for Windows XP (KB961501)
Security Update for Windows XP (KB968537)
Security Update for Windows XP (KB969059)
Security Update for Windows XP (KB969947)
Security Update for Windows XP (KB970238)
Security Update for Windows XP (KB970430)
Security Update for Windows XP (KB971468)
Security Update for Windows XP (KB971486)
Security Update for Windows XP (KB971557)
Security Update for Windows XP (KB971633)
Security Update for Windows XP (KB971657)
Security Update for Windows XP (KB971961)
Security Update for Windows XP (KB972260)
Security Update for Windows XP (KB972270)
Security Update for Windows XP (KB973346)
Security Update for Windows XP (KB973354)
Security Update for Windows XP (KB973507)
Security Update for Windows XP (KB973525)
Security Update for Windows XP (KB973869)
Security Update for Windows XP (KB973904)
Security Update for Windows XP (KB974112)
Security Update for Windows XP (KB974318)
Security Update for Windows XP (KB974392)
Security Update for Windows XP (KB974571)
Security Update for Windows XP (KB975025)
Security Update for Windows XP (KB975467)
Security Update for Windows XP (KB975560)
Security Update for Windows XP (KB975561)
Security Update for Windows XP (KB975713)
Security Update for Windows XP (KB977165)
Security Update for Windows XP (KB977816)
Security Update for Windows XP (KB977914)
Security Update for Windows XP (KB978037)
Security Update for Windows XP (KB978251)
Security Update for Windows XP (KB978262)
Security Update for Windows XP (KB978338)
Security Update for Windows XP (KB978542)
Security Update for Windows XP (KB978601)
Security Update for Windows XP (KB978706)
Security Update for Windows XP (KB979309)
Security Update for Windows XP (KB979683)
Security Update for Windows XP (KB979687)
Security Update for Windows XP (KB980195)
Security Update for Windows XP (KB980232)
Security Update for Windows XP (KB980436)
Security Update for Windows XP (KB981322)
Security Update for Windows XP (KB981852)
Security Update for Windows XP (KB981957)
Security Update for Windows XP (KB981997)
Security Update for Windows XP (KB982132)
Security Update for Windows XP (KB982214)
Security Update for Windows XP (KB982665)
Security Update for Windows XP (KB982802)
Shop for HP Supplies
SmartWebPrinting
SolutionCenter
Status
Toolbox
TrayApp
Unload
Update for Microsoft .NET Framework 3.5 SP1 (KB963707)
Update for Windows Internet Explorer 8 (KB2598845)
Update for Windows XP (KB2141007)
Update for Windows XP (KB2345886)
Update for Windows XP (KB2467659)
Update for Windows XP (KB2541763)
Update for Windows XP (KB2616676-v2)
Update for Windows XP (KB2641690)
Update for Windows XP (KB2661254-v2)
Update for Windows XP (KB2718704)
Update for Windows XP (KB2736233)
Update for Windows XP (KB2749655)
Update for Windows XP (KB898461)
Update for Windows XP (KB951978)
Update for Windows XP (KB955759)
Update for Windows XP (KB967715)
Update for Windows XP (KB968389)
Update for Windows XP (KB971029)
Update for Windows XP (KB971737)
Update for Windows XP (KB973687)
Update for Windows XP (KB973815)
VideoImpression
WebFldrs XP
WebReg
Windows Genuine Advantage Validation Tool (KB892130)
Windows Internet Explorer 8
Windows Media Format 11 runtime
Windows Media Player 11
XFINITY Caller ID
Yontoo Layers Client 1.10.01
.
==== Event Viewer Messages From Past Week ========
.
2/22/2013 12:44:36 PM, error: Service Control Manager [7000] - The Adobe Flash Player Update Service service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.
2/22/2013 12:44:31 PM, error: Service Control Manager [7009] - Timeout (30000 milliseconds) waiting for the Adobe Flash Player Update Service service to connect.
2/20/2013 7:05:50 PM, error: Service Control Manager [7011] - Timeout (30000 milliseconds) waiting for a transaction response from the stisvc service.
2/17/2013 9:59:51 AM, error: Service Control Manager [7000] - The X4HSEx service failed to start due to the following error: The system cannot find the path specified.
.
==== End Of File ===========================
I am completely computer illiterate and so is my husband. I think we downloaded something that we shouldn't have. Our computer showed a DOS screen (as my daughter described it as via a phone conversation)..it said primary hard disk drive 0 not found. Then when I tried to esc it said press F1 to retry boot, F2 to set up utility. I didn't know what to do so I pushed F1 and it only beeped. F2 I didn't know so I turned the thing off manually. After trying it a few times Windows xp started up. I don't understand. So I called my child again, she told me to right click on start and explore after I did my Avast scans, and I found :
File name: process 1124 [rapportmgmtservice.exe]
Severity: High
Status: Threat: Win32 MalOb-JN (cryp)
So I don't know how or where to begin to remove this file if I have to. She told me I have to.
Help please.
Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_31
Run by [redacted] at 8:59:22 on 2013-02-23
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.510.50 [GMT -6:00]
.
AV: avast! Antivirus *Enabled/Updated* {7591DB91-41F0-48A3-B128-1A293FD8233D}
FW: avast! Antivirus *Disabled*
.
============== Running Processes ================
.
C:\WINDOWS\Explorer.EXE
C:\Program Files\AVAST Software\Avast\AvastSvc.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\hkcmd.exe
C:\Program Files\Analog Devices\Core\smax4pnp.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\QuickTime\QTTask.exe
C:\Program Files\LogMeIn\x86\LogMeInSystray.exe
C:\Program Files\AVAST Software\Avast\avastUI.exe
C:\Program Files\Common Files\SupportSoft\bin\bcont.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Documents and Settings\Owner\Application Data\Dropbox\bin\Dropbox.exe
C:\Program Files\OpenOffice.org 3\program\soffice.exe
C:\Program Files\OpenOffice.org 3\program\soffice.bin
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\LogMeIn\x86\LMIGuardianSvc.exe
C:\Program Files\Verizon\VSP\ServicepointService.exe
C:\WINDOWS\System32\alg.exe
C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe
C:\Program Files\HP\Digital Imaging\bin\hpqbam08.exe
C:\Program Files\HP\Digital Imaging\bin\hpqgpc01.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Mozilla Firefox\plugin-container.exe
C:\WINDOWS\system32\wbem\wmiprvse.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\WINDOWS\system32\svchost.exe -k NetworkService
C:\WINDOWS\system32\svchost.exe -k LocalService
C:\WINDOWS\system32\svchost.exe -k LocalService
C:\WINDOWS\system32\svchost.exe -k hpdevmgmt
C:\WINDOWS\System32\svchost.exe -k HPZ12
C:\WINDOWS\System32\svchost.exe -k HPZ12
C:\WINDOWS\system32\svchost.exe -k imgsvc
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://isearch.fantastigames.com/439
BHO: HP Print Enhancer: {0347C33E-8762-4905-BF09-768834316C61} - c:\program files\hp\digital imaging\smart web printing\hpswp_printenhancer.dll
BHO: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: {53707962-6F74-2D53-2644-206D7942484F} - <orphaned>
BHO: Java(tm) Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - c:\program files\java\jre6\bin\ssv.dll
BHO: {8A9D74F9-560B-4FE7-ABEB-3B2E638E5CD6} - <orphaned>
BHO: avast! WebRep: {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - c:\program files\avast software\avast\aswWebRepIE.dll
BHO: Updater For Verizon Toolbar: {96673559-e653-4cdc-8923-f89347a952c0} - c:\program files\verizontb\auxi\verizonAu.dll
BHO: CouponAmazing 5.0: {9D0C1722-DAB5-4414-82EE-6FE282CC865B} - c:\documents and settings\owner\local settings\application data\couponamazing\ie\couponamazing_1359650662.dll
BHO: {9D425283-D487-4337-BAB6-AB8354A81457} - <orphaned>
BHO: {A057A204-BACC-4D26-8398-26FADCF27386} - <orphaned>
BHO: {CB0D163C-E9F4-4236-9496-0597E24B23A5} - <orphaned>
BHO: Java(tm) Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
BHO: Verizon Toolbar: {f8d96645-337c-419b-8792-b6c126145811} - c:\program files\verizontb\verizonDx.dll
BHO: HP Smart BHO Class: {FFFFFFFF-CF4E-4F2B-BDC2-0E72E116A856} - c:\program files\hp\digital imaging\smart web printing\hpswp_BHO.dll
TB: avast! WebRep: {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - c:\program files\avast software\avast\aswWebRepIE.dll
EB: HP Smart Web Printing: {555D4D79-4BD2-4094-A395-CFC534424A05} - c:\program files\hp\digital imaging\smart web printing\hpswp_bho.dll
EB: HP Smart Web Printing: {555D4D79-4BD2-4094-A395-CFC534424A05} - c:\program files\hp\digital imaging\smart web printing\hpswp_bho.dll
uRun: [ccleaner] "c:\program files\ccleaner\CCleaner.exe" /AUTO
uRun: [Desktop Software] "c:\program files\common files\supportsoft\bin\bcont.exe" /ini "c:\program files\comcastui\desktop software\uinstaller.ini" /fromrun /starthidden
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [Hoolapp Android] "c:\docume~1\owner\applic~1\hoolap~1\Hoolapp.exe" /Minimized
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [SoundMAXPnP] c:\program files\analog devices\core\smax4pnp.exe
mRun: [HP Software Update] c:\program files\hp\hp software update\HPWuSchd2.exe
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [LogMeIn GUI] "c:\program files\logmein\x86\LogMeInSystray.exe"
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRun: [avast] "c:\program files\avast software\avast\avastUI.exe" /nogui
mRun: [KernelFaultCheck] c:\windows\system32\dumprep 0 -k
dRun: [Exetender] "c:\program files\free ride games\GPlayer.exe" /runonstartup
StartupFolder: c:\docume~1\owner\startm~1\programs\startup\dropbox.lnk - c:\documents and settings\owner\application data\dropbox\bin\Dropbox.exe
StartupFolder: c:\docume~1\owner\startm~1\programs\startup\openof~1.lnk - c:\program files\openoffice.org 3\program\quickstart.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\hpdigi~1.lnk - c:\program files\hp\digital imaging\bin\hpqtra08.exe
uPolicies-Explorer: NoDriveTypeAutoRun = dword:145
mPolicies-Explorer: NoDriveTypeAutoRun = dword:145
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office11\EXCEL.EXE/3000
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503}
IE: {DDE87865-83C5-48c4-8357-2F5B1AA84522} - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - c:\program files\hp\digital imaging\smart web printing\hpswp_BHO.dll
IE: {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - {53707962-6F74-2D53-2644-206D7942484F} - <orphaned>
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {EBD24BD3-E272-4FA3-A8BA-C5D709757CAB} - {EBD24BD3-E272-4FA3-A8BA-C5D709757CAB} - <orphaned>
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
.
INFO: HKCU has more than 50 listed domains.
If you wish to scan all of them, select the 'Force scan all domains' option.
.
.
INFO: HKLM has more than 50 listed domains.
If you wish to scan all of them, select the 'Force scan all domains' option.
.
DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} - hxxp://update.microsoft.com/windowsupda ... 4589066690
DPF: {6A060448-60F9-11D5-A6CD-0002B31F7455} -
DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} - hxxp://www.update.microsoft.com/microso ... 1872922859
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinsta ... s-i586.cab
DPF: {CAFEEFAC-0016-0000-0022-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinsta ... s-i586.cab
DPF: {CAFEEFAC-0016-0000-0024-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinsta ... s-i586.cab
DPF: {CAFEEFAC-0016-0000-0031-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinsta ... s-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinsta ... s-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/get/f ... wflash.cab
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
TCP: NameServer = 75.75.75.75 75.75.76.76
TCP: Interfaces\{5E0D0766-8E3C-43B6-A7C7-3349999721D2} : DHCPNameServer = 75.75.75.75 75.75.76.76
Notify: igfxcui - igfxsrvc.dll
Notify: LMIinit - LMIinit.dll
AppInit_DLLs=
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
Hosts: 127.0.0.1 http://www.spywareinfo.com
.
================= FIREFOX ===================
.
FF - ProfilePath - c:\documents and settings\owner\application data\mozilla\firefox\profiles\6ul3z8xi.default\
FF - prefs.js: browser.search.defaulturl - hxxp://search.conduit.com/ResultsExt.as ... ource=3&q={searchTerms}
FF - prefs.js: browser.search.selectedEngine - Web Search
FF - prefs.js: browser.startup.homepage - hxxp://isearch.fantastigames.com/439
FF - prefs.js: keyword.URL - hxxp://www.bing.com/search?pc=ZUGO&form=ZGAADF&q=
FF - plugin: c:\documents and settings\owner\application data\facebook\npfbplugin_1_0_3.dll
FF - plugin: c:\documents and settings\owner\application data\mozilla\firefox\profiles\6ul3z8xi.default\extensions\{b97ed18c-1a8a-4acc-884f-b4fe7415adf2}\plugins\np-mswmp.dll
FF - plugin: c:\program files\adobe\reader 9.0\reader\air\nppdf32.dll
FF - plugin: c:\program files\java\jre6\bin\plugin2\npdeployJava1.dll
FF - plugin: c:\program files\java\jre6\bin\plugin2\npjp2.dll
FF - plugin: c:\program files\microsoft silverlight\4.1.10329.0\npctrlui.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npdeployJava1.dll
FF - plugin: c:\program files\verizon\vsp\nprpspa.dll
FF - plugin: c:\windows\system32\macromed\flash\NPSWF32_11_6_602_168.dll
FF - ExtSQL: 2013-01-29 13:12; [redacted]; c:\program files\hp\digital imaging\smart web printing\MozillaAddOn3
FF - ExtSQL: 2013-02-06 22:54; {635abd67-4fe9-1b23-4f01-e679fa7484c1}; c:\documents and settings\owner\application data\mozilla\firefox\profiles\6ul3z8xi.default\extensions\{635abd67-4fe9-1b23-4f01-e679fa7484c1}
FF - ExtSQL: !HIDDEN! 2013-01-29 13:12; [redacted]; c:\program files\hp\digital imaging\smart web printing\MozillaAddOn3
.
---- FIREFOX POLICIES ----
FF - user.js: yahoo.ytff.general.dontshowhpoffer - true
============= SERVICES / DRIVERS ===============
.
R0 RapportKELL;RapportKELL;c:\windows\system32\drivers\RapportKELL.sys [2013-2-6 65848]
R1 aswSnx;aswSnx;c:\windows\system32\drivers\aswSnx.sys [2011-3-11 738504]
R1 aswSP;aswSP;c:\windows\system32\drivers\aswSP.sys [2012-3-5 361032]
R1 RapportCerberus_43926;RapportCerberus_43926;c:\documents and settings\all users\application data\trusteer\rapport\store\exts\rapportcerberus\43926\RapportCerberus32_43926.sys [2012-10-30 272216]
R1 RapportEI;RapportEI;c:\program files\trusteer\rapport\bin\RapportEI.sys [2013-2-6 71480]
R1 RapportPG;RapportPG;c:\program files\trusteer\rapport\bin\RapportPG.sys [2013-2-6 166840]
R2 aswFsBlk;aswFsBlk;c:\windows\system32\drivers\aswFsBlk.sys [2012-3-5 21256]
R2 avast! Antivirus;avast! Antivirus;c:\program files\avast software\avast\AvastSvc.exe [2012-3-5 44808]
R2 LMIGuardianSvc;LMIGuardianSvc;c:\program files\logmein\x86\LMIGuardianSvc.exe [2011-3-1 374152]
R2 LMIInfo;LogMeIn Kernel Information Provider;c:\program files\logmein\x86\rainfo.sys [2010-9-17 12856]
R2 LMIRfsDriver;LogMeIn Remote File System Driver;c:\windows\system32\drivers\LMIRfsDriver.sys [2011-4-16 47640]
R2 RapportMgmtService;Rapport Management Service;c:\program files\trusteer\rapport\bin\RapportMgmtService.exe [2013-2-6 976728]
R2 ServicepointService;ServicepointService;c:\program files\verizon\vsp\ServicepointService.exe [2010-12-5 668912]
R3 RapportIaso;RapportIaso;c:\documents and settings\all users\application data\trusteer\rapport\store\exts\rapportms\39624\RapportIaso.sys [2012-5-28 21520]
S2 X4HSEx;X4HSEx;\??\c:\program files\free ride games\x4hsex.sys --> c:\program files\free ride games\X4HSEx.Sys [?]
S4 LMIRfsClientNP;LMIRfsClientNP; [x]
.
=============== Created Last 30 ================
.
2013-02-19 22:33:42 19352 ----a-w- c:\program files\mozilla firefox\AccessibleMarshal.dll
2013-02-16 01:58:12 106088 ----a-w- c:\program files\mozilla firefox\plugins\nppdf32.dll
2013-02-16 01:58:12 106088 ----a-w- c:\program files\internet explorer\plugins\nppdf32.dll
2013-02-08 09:10:54 -------- dc-h--w- c:\windows\ie8
2013-02-07 01:11:17 -------- d-----w- c:\program files\FGIcon
2013-02-07 01:11:17 -------- d-----w- c:\documents and settings\owner\local settings\application data\couponamazing
2013-02-07 01:11:17 -------- d-----w- c:\documents and settings\owner\application data\HoolappForAndroid
2013-02-06 23:41:33 -------- d-----w- c:\windows\system32\wbem\repository\FS
2013-02-06 23:41:33 -------- d-----w- c:\windows\system32\wbem\Repository
2013-02-06 13:59:20 65848 ----a-w- c:\windows\system32\drivers\RapportKELL.sys
2013-02-05 00:07:55 -------- d-----w- c:\documents and settings\all users\application data\FantastiGames
2013-02-05 00:07:16 -------- d-----w- c:\program files\FantastiGames
2013-01-31 17:23:13 -------- d-----w- c:\documents and settings\owner\local settings\application data\Wajam
2013-01-29 19:12:21 -------- d-----w- c:\program files\HP Photo Creations
2013-01-29 19:12:21 -------- d-----w- c:\documents and settings\all users\application data\HP Photo Creations
2013-01-29 18:59:38 974848 ----a-w- c:\windows\system32\hpost_p02b.dll
2013-01-29 18:59:37 737280 ----a-w- c:\windows\system32\hposwia_p02b.dll
2013-01-29 18:59:37 307200 ----a-w- c:\windows\system32\hposc_p02a.dll
.
==================== Find3M ====================
.
2013-02-17 16:08:02 691568 ----a-w- c:\windows\system32\FlashPlayerApp.exe
2013-02-17 16:07:59 71024 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
2013-01-26 03:55:44 552448 ----a-w- c:\windows\system32\oleaut32.dll
2013-01-07 01:16:02 2193024 ----a-w- c:\windows\system32\ntoskrnl.exe
2013-01-07 00:36:58 2069760 ----a-w- c:\windows\system32\ntkrnlpa.exe
2013-01-04 01:20:00 1867264 ----a-w- c:\windows\system32\win32k.sys
2013-01-02 06:49:10 148992 ----a-w- c:\windows\system32\mpg2splt.ax
2013-01-02 06:49:10 1292288 ----a-w- c:\windows\system32\quartz.dll
2012-12-26 20:16:29 916480 ----a-w- c:\windows\system32\wininet.dll
2012-12-26 20:16:28 43520 ------w- c:\windows\system32\licmgr10.dll
2012-12-26 20:16:28 1469440 ------w- c:\windows\system32\inetcpl.cpl
2012-12-24 06:40:59 385024 ------w- c:\windows\system32\html.iec
2012-12-16 12:23:59 290560 ----a-w- c:\windows\system32\atmfd.dll
.
============= FINISH: 9:01:02.34 ===============
.
UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT
.
DDS (Ver_2012-11-20.01)
.
Microsoft Windows XP Home Edition
Boot Device: \Device\HarddiskVolume1
Install Date: 10/3/2009 11:20:01 AM
System Uptime: 2/23/2013 8:20:30 AM (1 hours ago)
.
Motherboard: Dell Computer Corp. | | 02X378
Processor: Intel(R) Pentium(R) 4 CPU 2.00GHz | Microprocessor | 1992/400mhz
.
==== Disk Partitions =========================
.
A: is Removable
C: is FIXED (NTFS) - 37 GiB total, 8.232 GiB free.
D: is CDROM ()
.
==== Disabled Device Manager Items =============
.
==== System Restore Points ===================
.
RP1145: 2/7/2013 9:00:10 PM - System Checkpoint
RP1146: 2/8/2013 3:00:24 AM - Software Distribution Service 3.0
RP1147: 2/9/2013 3:01:35 AM - Software Distribution Service 3.0
RP1148: 2/10/2013 3:03:04 AM - System Checkpoint
RP1149: 2/11/2013 3:59:22 AM - System Checkpoint
RP1150: 2/12/2013 4:12:55 AM - System Checkpoint
RP1151: 2/13/2013 5:14:20 AM - System Checkpoint
RP1152: 2/14/2013 3:00:46 AM - Software Distribution Service 3.0
RP1153: 2/15/2013 3:21:29 AM - System Checkpoint
RP1154: 2/16/2013 3:58:10 AM - System Checkpoint
RP1155: 2/17/2013 9:15:07 AM - System Checkpoint
RP1156: 2/18/2013 10:04:03 AM - System Checkpoint
RP1157: 2/19/2013 10:15:39 AM - System Checkpoint
RP1158: 2/20/2013 11:45:43 AM - System Checkpoint
RP1159: 2/21/2013 9:05:20 AM - Installed Rapport
RP1160: 2/22/2013 9:25:08 AM - System Checkpoint
.
==== Installed Programs ======================
.
32 Bit HP CIO Components Installer
Adobe AIR
Adobe Download Manager
Adobe Flash Player 11 ActiveX
Adobe Flash Player 11 Plugin
Adobe Photoshop.com Uploader
Adobe Reader 9.5.4
avast! Free Antivirus
BufferChm
C4600
CCleaner
Comcast Desktop Software (v1.2.1)
Compatibility Pack for the 2007 Office system
CouponAmazing
CustomerResearchQFolder
D1300
D1300_Help
Defraggler
Destinations
DeviceDiscovery
Dropbox
eSupportQFolder
Facebook Plug-In
FUJIFILM MyFinePix Studio 1.0
GPBaseService2
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
Hotfix for Windows Media Format 11 SDK (KB929399)
Hotfix for Windows Media Player 11 (KB939683)
Hotfix for Windows XP (KB2158563)
Hotfix for Windows XP (KB2443685)
Hotfix for Windows XP (KB2570791)
Hotfix for Windows XP (KB2633952)
Hotfix for Windows XP (KB2756822)
Hotfix for Windows XP (KB2779562)
Hotfix for Windows XP (KB952287)
Hotfix for Windows XP (KB954550-v5)
Hotfix for Windows XP (KB961118)
Hotfix for Windows XP (KB970653-v3)
Hotfix for Windows XP (KB976098-v2)
Hotfix for Windows XP (KB979306)
HP Customer Participation Program 14.0
HP Imaging Device Functions 14.0
HP Photo Creations
HP Photosmart and Deskjet 7.0 Software
HP Photosmart C4600 All-In-One Driver Software 14.0 Rel. 5
HP Photosmart Essential
HP Smart Web Printing 4.60
HP Solution Center 14.0
HP Update
hph_ProductContext
hph_readme
hph_software
hph_software_req
HPPhotoSmartExpress
HPProductAssistant
HPSSupply
Intel(R) Extreme Graphics Driver
Intel(R) PRO Network Connections Drivers
Java Auto Updater
Java(TM) 6 Update 22
Java(TM) 6 Update 31
LogMeIn
MarketResearch
Microsoft .NET Framework 2.0 Service Pack 2
Microsoft .NET Framework 3.0 Service Pack 2
Microsoft .NET Framework 3.5 SP1
Microsoft Compression Client Pack 1.0 for Windows XP
Microsoft Office File Validation Add-In
Microsoft Office Professional Edition 2003
Microsoft Silverlight
Microsoft User-Mode Driver Framework Feature Pack 1.0
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Mozilla Firefox 19.0 (x86 en-US)
Mozilla Maintenance Service
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
OpenOffice.org 3.3
PS_AIO_05_C4600_Software_Min
QuickTime
QuickTransfer
Rapport
Scan
Security Update for Microsoft .NET Framework 3.5 SP1 (KB2604111)
Security Update for Microsoft .NET Framework 3.5 SP1 (KB2657424)
Security Update for Microsoft .NET Framework 3.5 SP1 (KB2736416)
Security Update for Microsoft Windows (KB2564958)
Security Update for Windows Internet Explorer 8 (KB2510531)
Security Update for Windows Internet Explorer 8 (KB2544521)
Security Update for Windows Internet Explorer 8 (KB2618444)
Security Update for Windows Internet Explorer 8 (KB2744842)
Security Update for Windows Internet Explorer 8 (KB2761465)
Security Update for Windows Internet Explorer 8 (KB2792100)
Security Update for Windows Internet Explorer 8 (KB2797052)
Security Update for Windows Internet Explorer 8 (KB2799329)
Security Update for Windows Internet Explorer 8 (KB982381)
Security Update for Windows Media Player (KB2378111)
Security Update for Windows Media Player (KB952069)
Security Update for Windows Media Player (KB954155)
Security Update for Windows Media Player (KB968816)
Security Update for Windows Media Player (KB973540)
Security Update for Windows Media Player (KB975558)
Security Update for Windows Media Player 11 (KB954154)
Security Update for Windows XP (KB2079403)
Security Update for Windows XP (KB2115168)
Security Update for Windows XP (KB2121546)
Security Update for Windows XP (KB2160329)
Security Update for Windows XP (KB2229593)
Security Update for Windows XP (KB2259922)
Security Update for Windows XP (KB2279986)
Security Update for Windows XP (KB2286198)
Security Update for Windows XP (KB2296011)
Security Update for Windows XP (KB2296199)
Security Update for Windows XP (KB2347290)
Security Update for Windows XP (KB2360937)
Security Update for Windows XP (KB2387149)
Security Update for Windows XP (KB2393802)
Security Update for Windows XP (KB2412687)
Security Update for Windows XP (KB2419632)
Security Update for Windows XP (KB2423089)
Security Update for Windows XP (KB2436673)
Security Update for Windows XP (KB2440591)
Security Update for Windows XP (KB2443105)
Security Update for Windows XP (KB2476490)
Security Update for Windows XP (KB2476687)
Security Update for Windows XP (KB2478960)
Security Update for Windows XP (KB2478971)
Security Update for Windows XP (KB2479628)
Security Update for Windows XP (KB2479943)
Security Update for Windows XP (KB2481109)
Security Update for Windows XP (KB2483185)
Security Update for Windows XP (KB2485376)
Security Update for Windows XP (KB2485663)
Security Update for Windows XP (KB2503658)
Security Update for Windows XP (KB2503665)
Security Update for Windows XP (KB2506212)
Security Update for Windows XP (KB2506223)
Security Update for Windows XP (KB2507618)
Security Update for Windows XP (KB2507938)
Security Update for Windows XP (KB2508272)
Security Update for Windows XP (KB2508429)
Security Update for Windows XP (KB2509553)
Security Update for Windows XP (KB2510581)
Security Update for Windows XP (KB2511455)
Security Update for Windows XP (KB2524375)
Security Update for Windows XP (KB2535512)
Security Update for Windows XP (KB2536276-v2)
Security Update for Windows XP (KB2536276)
Security Update for Windows XP (KB2544521)
Security Update for Windows XP (KB2544893-v2)
Security Update for Windows XP (KB2544893)
Security Update for Windows XP (KB2555917)
Security Update for Windows XP (KB2562937)
Security Update for Windows XP (KB2566454)
Security Update for Windows XP (KB2567053)
Security Update for Windows XP (KB2567680)
Security Update for Windows XP (KB2570222)
Security Update for Windows XP (KB2570947)
Security Update for Windows XP (KB2584146)
Security Update for Windows XP (KB2585542)
Security Update for Windows XP (KB2592799)
Security Update for Windows XP (KB2598479)
Security Update for Windows XP (KB2603381)
Security Update for Windows XP (KB2618451)
Security Update for Windows XP (KB2619339)
Security Update for Windows XP (KB2620712)
Security Update for Windows XP (KB2621440)
Security Update for Windows XP (KB2624667)
Security Update for Windows XP (KB2631813)
Security Update for Windows XP (KB2633171)
Security Update for Windows XP (KB2639417)
Security Update for Windows XP (KB2641653)
Security Update for Windows XP (KB2646524)
Security Update for Windows XP (KB2647518)
Security Update for Windows XP (KB2653956)
Security Update for Windows XP (KB2655992)
Security Update for Windows XP (KB2659262)
Security Update for Windows XP (KB2660465)
Security Update for Windows XP (KB2661637)
Security Update for Windows XP (KB2676562)
Security Update for Windows XP (KB2685939)
Security Update for Windows XP (KB2686509)
Security Update for Windows XP (KB2691442)
Security Update for Windows XP (KB2695962)
Security Update for Windows XP (KB2698365)
Security Update for Windows XP (KB2705219)
Security Update for Windows XP (KB2707511)
Security Update for Windows XP (KB2709162)
Security Update for Windows XP (KB2712808)
Security Update for Windows XP (KB2718523)
Security Update for Windows XP (KB2719985)
Security Update for Windows XP (KB2723135)
Security Update for Windows XP (KB2724197)
Security Update for Windows XP (KB2727528)
Security Update for Windows XP (KB2731847)
Security Update for Windows XP (KB2753842-v2)
Security Update for Windows XP (KB2753842)
Security Update for Windows XP (KB2757638)
Security Update for Windows XP (KB2758857)
Security Update for Windows XP (KB2761226)
Security Update for Windows XP (KB2761465)
Security Update for Windows XP (KB2770660)
Security Update for Windows XP (KB2778344)
Security Update for Windows XP (KB2779030)
Security Update for Windows XP (KB2780091)
Security Update for Windows XP (KB2799329)
Security Update for Windows XP (KB2799494)
Security Update for Windows XP (KB2802968)
Security Update for Windows XP (KB923561)
Security Update for Windows XP (KB923789)
Security Update for Windows XP (KB938464-v2)
Security Update for Windows XP (KB941569)
Security Update for Windows XP (KB946648)
Security Update for Windows XP (KB950762)
Security Update for Windows XP (KB950974)
Security Update for Windows XP (KB951066)
Security Update for Windows XP (KB951376-v2)
Security Update for Windows XP (KB951748)
Security Update for Windows XP (KB952004)
Security Update for Windows XP (KB952954)
Security Update for Windows XP (KB954459)
Security Update for Windows XP (KB954600)
Security Update for Windows XP (KB955069)
Security Update for Windows XP (KB956572)
Security Update for Windows XP (KB956744)
Security Update for Windows XP (KB956802)
Security Update for Windows XP (KB956803)
Security Update for Windows XP (KB956844)
Security Update for Windows XP (KB957097)
Security Update for Windows XP (KB958644)
Security Update for Windows XP (KB958687)
Security Update for Windows XP (KB958869)
Security Update for Windows XP (KB959426)
Security Update for Windows XP (KB960225)
Security Update for Windows XP (KB960803)
Security Update for Windows XP (KB960859)
Security Update for Windows XP (KB961371-v2)
Security Update for Windows XP (KB961501)
Security Update for Windows XP (KB968537)
Security Update for Windows XP (KB969059)
Security Update for Windows XP (KB969947)
Security Update for Windows XP (KB970238)
Security Update for Windows XP (KB970430)
Security Update for Windows XP (KB971468)
Security Update for Windows XP (KB971486)
Security Update for Windows XP (KB971557)
Security Update for Windows XP (KB971633)
Security Update for Windows XP (KB971657)
Security Update for Windows XP (KB971961)
Security Update for Windows XP (KB972260)
Security Update for Windows XP (KB972270)
Security Update for Windows XP (KB973346)
Security Update for Windows XP (KB973354)
Security Update for Windows XP (KB973507)
Security Update for Windows XP (KB973525)
Security Update for Windows XP (KB973869)
Security Update for Windows XP (KB973904)
Security Update for Windows XP (KB974112)
Security Update for Windows XP (KB974318)
Security Update for Windows XP (KB974392)
Security Update for Windows XP (KB974571)
Security Update for Windows XP (KB975025)
Security Update for Windows XP (KB975467)
Security Update for Windows XP (KB975560)
Security Update for Windows XP (KB975561)
Security Update for Windows XP (KB975713)
Security Update for Windows XP (KB977165)
Security Update for Windows XP (KB977816)
Security Update for Windows XP (KB977914)
Security Update for Windows XP (KB978037)
Security Update for Windows XP (KB978251)
Security Update for Windows XP (KB978262)
Security Update for Windows XP (KB978338)
Security Update for Windows XP (KB978542)
Security Update for Windows XP (KB978601)
Security Update for Windows XP (KB978706)
Security Update for Windows XP (KB979309)
Security Update for Windows XP (KB979683)
Security Update for Windows XP (KB979687)
Security Update for Windows XP (KB980195)
Security Update for Windows XP (KB980232)
Security Update for Windows XP (KB980436)
Security Update for Windows XP (KB981322)
Security Update for Windows XP (KB981852)
Security Update for Windows XP (KB981957)
Security Update for Windows XP (KB981997)
Security Update for Windows XP (KB982132)
Security Update for Windows XP (KB982214)
Security Update for Windows XP (KB982665)
Security Update for Windows XP (KB982802)
Shop for HP Supplies
SmartWebPrinting
SolutionCenter
Status
Toolbox
TrayApp
Unload
Update for Microsoft .NET Framework 3.5 SP1 (KB963707)
Update for Windows Internet Explorer 8 (KB2598845)
Update for Windows XP (KB2141007)
Update for Windows XP (KB2345886)
Update for Windows XP (KB2467659)
Update for Windows XP (KB2541763)
Update for Windows XP (KB2616676-v2)
Update for Windows XP (KB2641690)
Update for Windows XP (KB2661254-v2)
Update for Windows XP (KB2718704)
Update for Windows XP (KB2736233)
Update for Windows XP (KB2749655)
Update for Windows XP (KB898461)
Update for Windows XP (KB951978)
Update for Windows XP (KB955759)
Update for Windows XP (KB967715)
Update for Windows XP (KB968389)
Update for Windows XP (KB971029)
Update for Windows XP (KB971737)
Update for Windows XP (KB973687)
Update for Windows XP (KB973815)
VideoImpression
WebFldrs XP
WebReg
Windows Genuine Advantage Validation Tool (KB892130)
Windows Internet Explorer 8
Windows Media Format 11 runtime
Windows Media Player 11
XFINITY Caller ID
Yontoo Layers Client 1.10.01
.
==== Event Viewer Messages From Past Week ========
.
2/22/2013 12:44:36 PM, error: Service Control Manager [7000] - The Adobe Flash Player Update Service service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.
2/22/2013 12:44:31 PM, error: Service Control Manager [7009] - Timeout (30000 milliseconds) waiting for the Adobe Flash Player Update Service service to connect.
2/20/2013 7:05:50 PM, error: Service Control Manager [7011] - Timeout (30000 milliseconds) waiting for a transaction response from the stisvc service.
2/17/2013 9:59:51 AM, error: Service Control Manager [7000] - The X4HSEx service failed to start due to the following error: The system cannot find the path specified.
.
==== End Of File ===========================
I am completely computer illiterate and so is my husband. I think we downloaded something that we shouldn't have. Our computer showed a DOS screen (as my daughter described it as via a phone conversation)..it said primary hard disk drive 0 not found. Then when I tried to esc it said press F1 to retry boot, F2 to set up utility. I didn't know what to do so I pushed F1 and it only beeped. F2 I didn't know so I turned the thing off manually. After trying it a few times Windows xp started up. I don't understand. So I called my child again, she told me to right click on start and explore after I did my Avast scans, and I found :
File name: process 1124 [rapportmgmtservice.exe]
Severity: High
Status: Threat: Win32 MalOb-JN (cryp)
So I don't know how or where to begin to remove this file if I have to. She told me I have to.
Help please.
