To whom it may concern,
I inherited a computer a year or so back and found it had some malware on it. Issues included:
- Inability to install the Firefox browser
- Problems with running install browser Google Chrome
- Computer would randomly shut down and have to be restarted
- Installed Malware software would find infected files
I came onto here to try and get help, but apparently the system had some cracked hardware on it that I was unaware of, so the threads were rightfully shut down. So I bit the bullet and went and bought Windows 8 and installed it. This resolved a lot of the issues I was experiencing, but the old files from the Windows 7 were still saved on the computer. I deleted them, but not everything was deleted. What I am worried about is that some of the stuff I can't delete for whatever reason might be some of the old malware files. In addition, the computer, since the OS update, has randomly shut down once. The screens freeze, then one of the screens goes blue (not blue screen of death) and then the system restarts and when it does I get a "Windows has just recovered from an unexpected shutdown" message, which I report to Microsoft. What I am hoping is that whatever malware that was on the old system did not get down to the hardware level. I am here to try and figure out if there is any malware left on my system and, if there is, how to get rid of it. Please find attached the following dds.txt and attach.txt files:
dds
DDS (Ver_2012-11-20.01) - NTFS_AMD64
Internet Explorer: 10.0.9200.16537
Run by [removed] at 11:27:20 on 2013-11-15
Microsoft Windows 8 Pro 6.2.9200.0.1252.1.1033.18.14327.12359 [GMT -8:00]
.
AV: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
============== Running Processes ===============
.
C:\WINDOWS\system32\svchost.exe -k DcomLaunch
C:\WINDOWS\system32\svchost.exe -k RPCSS
C:\WINDOWS\system32\atiesrxx.exe
C:\WINDOWS\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\WINDOWS\system32\svchost.exe -k netsvcs
C:\WINDOWS\system32\svchost.exe -k LocalService
C:\WINDOWS\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\WINDOWS\system32\svchost.exe -k NetworkService
C:\WINDOWS\System32\spoolsv.exe
C:\WINDOWS\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
c:\Program Files\Microsoft SQL Server\MSSQL10.SQLEXPRESS\MSSQL\Binn\sqlservr.exe
C:\WINDOWS\system32\dashost.exe
c:\Program Files\Microsoft SQL Server\90\Shared\sqlwriter.exe
C:\Program Files\Windows Defender\MsMpEng.exe
C:\WINDOWS\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\WINDOWS\System32\svchost.exe -k LocalServicePeerNet
C:\Windows\System32\WUDFHost.exe
C:\WINDOWS\system32\SearchIndexer.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\WINDOWS\System32\dwm.exe
C:\WINDOWS\system32\atieclxx.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\taskhostex.exe
C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_16.4.4206.722_x64__8wekyb3d8bbwe\LiveComm.exe
C:\Windows\System32\RuntimeBroker.exe
C:\Program Files\McAfee Security Scan\3.8.130\SSScheduler.exe
C:\Program Files (x86)\iTunes\iTunesHelper.exe
C:\Program Files (x86)\Mozilla Firefox\firefox.exe
C:\Program Files (x86)\Mozilla Firefox\plugin-container.exe
C:\WINDOWS\SysWOW64\Macromed\Flash\FlashPlayerPlugin_11_9_900_152.exe
C:\WINDOWS\SysWOW64\Macromed\Flash\FlashPlayerPlugin_11_9_900_152.exe
C:\WINDOWS\system32\SearchProtocolHost.exe
C:\WINDOWS\system32\SearchFilterHost.exe
C:\Program Files\Windows Defender\MpCmdRun.exe
C:\WINDOWS\system32\wbem\wmiprvse.exe
C:\WINDOWS\System32\cscript.exe
.
============== Pseudo HJT Report ===============
.
mWinlogon: Userinit = userinit.exe
BHO: MSS+ Identifier: {0E8A89AD-95D7-40EB-8D9D-083EF7066A01} - C:\Program Files\McAfee Security Scan\3.8.130\McAfeeMSS_IE.dll
mRun: [APSDaemon] "C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe"
mRun: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"
mRun: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime
mRun: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
StartupFolder: C:\PROGRA~3\MICROS~1\Windows\STARTM~1\Programs\StartUp\MCAFEE~1.LNK - C:\Program Files\McAfee Security Scan\3.8.130\SSScheduler.exe
TCP: NameServer = 192.168.1.1
TCP: Interfaces\{07CF5434-0B6A-4D4F-A3DB-E65011EB131A} : DHCPNameServer = 192.168.1.1
TCP: Interfaces\{F43A5271-0A56-4489-B9CA-B0A223231C2F} : DHCPNameServer = 192.168.1.1
SSODL: WebCheck - <orphaned>
x64-SSODL: WebCheck - <orphaned>
.
================= FIREFOX ===================
.
FF - ProfilePath - C:\Users\Max\AppData\Roaming\Mozilla\Firefox\Profiles\0l9afo67.default\
FF - plugin: C:\Program Files (x86)\Adobe\Reader 11.0\Reader\AIR\nppdf32.dll
FF - plugin: c:\Program Files (x86)\Microsoft Silverlight\3.0.40818.0\npctrlui.dll
FF - plugin: C:\Program Files\McAfee Security Scan\3.8.130\npMcAfeeMSS.dll
FF - plugin: C:\WINDOWS\SysWOW64\Macromed\Flash\NPSWF32_11_9_900_117.dll
FF - plugin: C:\WINDOWS\SysWOW64\Macromed\Flash\NPSWF32_11_9_900_152.dll
.
============= SERVICES / DRIVERS ===============
.
R2 AMD External Events Utility;AMD External Events Utility;C:\WINDOWS\System32\atiesrxx.exe [2012-10-18 239616]
R3 RTL8168;Realtek 8168 NT Driver;C:\WINDOWS\System32\Drivers\Rt630x64.sys [2012-6-2 589824]
S3 McComponentHostService;McAfee Security Scan Component Host Service;C:\Program Files\McAfee Security Scan\3.8.130\McCHSvc.exe [2013-9-6 288776]
S3 vmbusr;Virtual Machine Bus Provider;C:\WINDOWS\System32\Drivers\vmbusr.sys [2012-7-25 117248]
S3 VSPerfDrv100;Performance Tools Driver 10.0;C:\Program Files (x86)\Microsoft Visual Studio 10.0\Team Tools\Performance Tools\x64\VSPerfDrv100.sys [2010-3-17 68440]
S4 MSSQLServerADHelper100;SQL Active Directory Helper Service;C:\Program Files\Microsoft SQL Server\100\Shared\sqladhlp.exe [2009-7-22 61976]
S4 RsFx0103;RsFx0103 Driver;C:\WINDOWS\System32\Drivers\RsFx0103.sys [2009-3-30 311656]
S4 SQLAgent$SQLEXPRESS;SQL Server Agent (SQLEXPRESS);C:\Program Files\Microsoft SQL Server\MSSQL10.SQLEXPRESS\MSSQL\Binn\SQLAGENT.EXE [2009-3-30 427880]
.
=============== Created Last 30 ================
.
2013-11-15 05:34:14 10280728 ----a-w- C:\ProgramData\Microsoft\Windows Defender\Definition Updates\{7038356A-8536-4481-B2B5-CE3A05DF0C30}\mpengine.dll
2013-11-15 03:32:08 965000 ----a-w- C:\ProgramData\Microsoft\Windows Defender\Definition Updates\{0DFE067B-9413-4A63-8AA6-ECCBC7B17065}\gapaengine.dll
2013-11-15 03:31:38 10280728 ----a-w- C:\ProgramData\Microsoft\Windows Defender\Definition Updates\Backup\mpengine.dll
2013-11-13 00:50:30 -------- d-----w- C:\Program Files\McAfee Security Scan
2013-11-09 20:06:30 16114176 ----a-w- C:\Program Files\Common Files\Microsoft Shared\Microsoft Camera Codec Pack\MicrosoftRawCodec.dll
2013-11-09 20:06:30 15541248 ----a-w- C:\Program Files (x86)\Common Files\Microsoft Shared\Microsoft Camera Codec Pack\MicrosoftRawCodec.dll
2013-11-09 20:03:43 278800 ------w- C:\WINDOWS\System32\MpSigStub.exe
2013-11-09 20:02:26 -------- d-----w- C:\WINDOWS\System32\MRT
2013-11-09 19:24:07 342704 ----a-w- C:\ProgramData\Microsoft\Windows\Sqm\Manifest\Sqm10224.bin
2013-11-09 19:08:13 17888 ----a-w- C:\WINDOWS\System32\msvcr100_clr0400.dll
2013-11-09 19:08:12 17888 ----a-w- C:\WINDOWS\SysWow64\msvcr100_clr0400.dll
2013-11-09 19:06:58 911032 ----a-w- C:\Program Files\Windows Defender\MpClient.dll
2013-11-09 19:05:54 83968 ----a-w- C:\WINDOWS\System32\drivers\hidclass.sys
2013-11-09 19:04:56 595968 ----a-w- C:\WINDOWS\System32\qedit.dll
2013-11-09 19:03:59 370688 ----a-w- C:\WINDOWS\SysWow64\WWanAPI.dll
2013-11-09 19:02:37 2893824 ----a-w- C:\WINDOWS\System32\msmpeg2vdec.dll
2013-11-09 19:02:37 2400256 ----a-w- C:\WINDOWS\SysWow64\msmpeg2vdec.dll
2013-11-09 19:02:25 70144 ----a-w- C:\WINDOWS\System32\appinfo.dll
2013-11-09 19:02:25 112872 ----a-w- C:\WINDOWS\System32\consent.exe
2013-11-09 19:02:18 26624 ----a-w- C:\WINDOWS\System32\ReAgentc.exe
2013-11-09 19:02:18 24064 ----a-w- C:\WINDOWS\SysWow64\ReAgentc.exe
2013-11-09 18:58:40 2382336 ----a-w- C:\WINDOWS\SysWow64\esent.dll
2013-11-09 18:58:39 2851840 ----a-w- C:\WINDOWS\System32\esent.dll
2013-11-09 18:57:58 -------- d-----w- C:\Users\Max\AppData\Local\Macromedia
2013-11-09 18:55:27 2361344 ----a-w- C:\WINDOWS\System32\msxml6.dll
2013-11-09 18:55:27 1836032 ----a-w- C:\WINDOWS\System32\msxml3.dll
2013-11-09 18:55:26 2048 ----a-w- C:\WINDOWS\SysWow64\msxml6r.dll
2013-11-09 18:55:26 2048 ----a-w- C:\WINDOWS\SysWow64\msxml3r.dll
2013-11-09 18:55:26 2048 ----a-w- C:\WINDOWS\System32\msxml6r.dll
2013-11-09 18:55:26 2048 ----a-w- C:\WINDOWS\System32\msxml3r.dll
2013-11-09 18:55:26 1802240 ----a-w- C:\WINDOWS\SysWow64\msxml6.dll
2013-11-09 18:55:26 1438720 ----a-w- C:\WINDOWS\SysWow64\msxml3.dll
2013-11-09 18:51:20 50784 ----a-w- C:\ProgramData\Microsoft\windowsfiltering\Sqm\Manifest\Sqm3.bin
2013-11-09 18:51:14 17536 ----a-w- C:\ProgramData\Microsoft\windowssampling\Sqm\Manifest\Sqm3.bin
2013-11-08 04:36:08 78872 ----a-w- C:\WINDOWS\System32\perf-SQLAgent$SQLEXPRESS-sqlagtctr10.1.2531.0.dll
2013-11-08 04:36:08 50200 ----a-w- C:\WINDOWS\SysWow64\perf-SQLAgent$SQLEXPRESS-sqlagtctr10.1.2531.0.dll
2013-11-08 04:36:05 79896 ----a-w- C:\WINDOWS\SysWow64\perf-MSSQL$SQLEXPRESS-sqlctr10.1.2531.0.dll
2013-11-08 04:36:05 111640 ----a-w- C:\WINDOWS\System32\perf-MSSQL$SQLEXPRESS-sqlctr10.1.2531.0.dll
2013-11-08 04:35:33 -------- d-----w- C:\WINDOWS\System32\RsFx
2013-11-08 04:31:46 -------- d-----w- C:\Program Files\Microsoft SQL Server
2013-11-08 04:31:36 -------- d-----w- C:\Program Files (x86)\Microsoft SQL Server
2013-11-08 04:30:57 -------- d-----w- C:\Program Files\Microsoft Synchronization Services
2013-11-08 04:30:57 -------- d-----w- C:\Program Files\Microsoft SQL Server Compact Edition
2013-11-08 04:30:48 -------- d-----w- C:\Program Files (x86)\Microsoft Synchronization Services
2013-11-08 04:30:48 -------- d-----w- C:\Program Files (x86)\Microsoft SQL Server Compact Edition
2013-11-08 04:30:38 -------- d-----w- C:\ProgramData\PreEmptive Solutions
2013-11-08 04:27:52 -------- d-----w- C:\Program Files (x86)\Microsoft ASP.NET
2013-11-08 04:27:47 -------- d-----w- C:\Program Files\IIS
2013-11-08 04:27:47 -------- d-----w- C:\Program Files (x86)\IIS
2013-11-08 04:27:21 2420672 ----a-w- C:\ProgramData\Microsoft\VisualStudio\10.0\1033\ResourceCache.dll
2013-11-08 04:22:48 -------- d-----w- C:\WINDOWS\SysWow64\1033
2013-11-08 04:22:13 -------- d-----w- C:\Program Files (x86)\Microsoft Visual Studio 10.0
2013-11-08 04:22:13 -------- d-----w- C:\Program Files (x86)\Microsoft F#
2013-11-08 04:22:13 -------- d-----w- C:\Program Files (x86)\HTML Help Workshop
2013-11-08 04:22:13 -------- d-----w- C:\Program Files (x86)\Common Files\Merge Modules
2013-11-08 04:20:14 -------- d-----w- C:\WINDOWS\System32\1033
2013-11-08 04:20:14 -------- d-----w- C:\Program Files\Microsoft Visual Studio 10.0
2013-11-08 04:20:14 -------- d-----w- C:\Program Files\Microsoft Help Viewer
2013-11-08 04:19:31 -------- d-----w- C:\WINDOWS\PCHEALTH
2013-11-08 03:29:55 -------- d-----w- C:\Users\Max\AppData\Roaming\e-academy Inc
2013-11-08 03:29:55 -------- d-----w- C:\Users\Max\AppData\Local\e-academy Inc
2013-11-08 03:22:58 159744 ----a-w- C:\Program Files\Internet Explorer\Plugins\npqtplugin5.dll
2013-11-08 03:22:58 159744 ----a-w- C:\Program Files\Internet Explorer\Plugins\npqtplugin4.dll
2013-11-08 03:22:58 159744 ----a-w- C:\Program Files\Internet Explorer\Plugins\npqtplugin3.dll
2013-11-08 03:22:58 159744 ----a-w- C:\Program Files\Internet Explorer\Plugins\npqtplugin2.dll
2013-11-08 03:22:58 159744 ----a-w- C:\Program Files\Internet Explorer\Plugins\npqtplugin.dll
2013-11-08 03:20:25 -------- d-----w- C:\Users\Max\AppData\Local\Apple Computer
2013-11-08 03:20:21 33240 ----a-w- C:\WINDOWS\System32\drivers\GEARAspiWDM.sys
2013-11-08 03:20:01 -------- d-----w- C:\Program Files\iPod
2013-11-08 03:20:00 -------- d-----w- C:\ProgramData\34BE82C4-E596-4e99-A191-52C6199EBF69
2013-11-08 03:20:00 -------- d-----w- C:\Program Files\iTunes
2013-11-08 03:20:00 -------- d-----w- C:\Program Files (x86)\iTunes
2013-11-08 03:19:25 -------- d-----w- C:\Users\Max\AppData\Local\Apple
2013-11-08 03:19:12 -------- d-----w- C:\Program Files\Bonjour
2013-11-08 03:19:12 -------- d-----w- C:\Program Files (x86)\Bonjour
2013-11-08 03:07:33 -------- d-----w- C:\Program Files (x86)\VideoLAN
2013-11-08 03:06:07 -------- d-----w- C:\ProgramData\McAfee Security Scan
2013-11-08 03:05:11 -------- d-----w- C:\Users\Max\AppData\Local\Adobe
2013-11-08 02:59:37 -------- d-----w- C:\Program Files\Common Files\ATI Technologies
2013-11-08 02:55:45 -------- d-----r- C:\Users\Max\Searches
2013-11-08 02:55:45 -------- d-----r- C:\Users\Max\Contacts
2013-11-08 02:55:02 -------- d-----w- C:\Users\Max\AppData\Local\VirtualStore
2013-11-08 02:45:36 0 ----a-w- C:\WINDOWS\ativpsrm.bin
2013-11-08 02:43:34 -------- d-----w- C:\Windows.old
2013-11-08 02:28:00 -------- d-----w- C:\WINDOWS\Panther
.
==================== Find3M ====================
.
2013-10-02 01:38:13 78296 ----a-w- C:\WINDOWS\SysWow64\FlashPlayerCPLApp.cpl
2013-10-02 01:38:13 694232 ----a-w- C:\WINDOWS\SysWow64\FlashPlayerApp.exe
2013-09-22 23:28:06 1767936 ----a-w- C:\WINDOWS\SysWow64\wininet.dll
2013-09-22 23:27:49 2876928 ----a-w- C:\WINDOWS\SysWow64\jscript9.dll
2013-09-22 22:55:10 2241024 ----a-w- C:\WINDOWS\System32\wininet.dll
2013-09-22 22:54:51 3959296 ----a-w- C:\WINDOWS\System32\jscript9.dll
2013-08-23 05:11:57 4040192 ----a-w- C:\WINDOWS\System32\win32k.sys
.
============= FINISH: 11:27:38.06 ===============
attach
.
UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT
.
DDS (Ver_2012-11-20.01)
.
Microsoft Windows 8 Pro
Boot Device: \Device\HarddiskVolume1
Install Date: 11/7/2013 6:54:38 PM
System Uptime: 11/14/2013 7:13:27 PM (16 hours ago)
.
Motherboard: MSI | | X58A-GD45 (MS-7522)
Processor: Intel(R) Core(TM) i7 CPU 960 @ 3.20GHz | CPU 1 | 3201/133mhz
.
==== Disk Partitions =========================
.
C: is FIXED (NTFS) - 931 GiB total, 854.082 GiB free.
D: is CDROM ()
E: is FIXED (FAT32) - 931 GiB total, 17.124 GiB free.
.
==== Disabled Device Manager Items =============
.
==== System Restore Points ===================
.
RP2: 11/14/2013 7:49:58 PM - Windows Update
RP3: 11/14/2013 7:50:11 PM - Windows Modules Installer
.
==== Installed Programs ======================
.
Adobe Flash Player 11 Plugin
Adobe Reader XI (11.0.05)
Apple Application Support
Apple Mobile Device Support
Apple Software Update
Bonjour
Crystal Reports for Visual Studio
Dotfuscator Software Services - Community Edition
iTunes
McAfee Security Scan Plus
Microsoft .NET Framework 4 Multi-Targeting Pack
Microsoft Application Error Reporting
Microsoft ASP.NET MVC 2
Microsoft ASP.NET MVC 2 - Visual Studio 2010 Tools
Microsoft Help Viewer 1.0
Microsoft Silverlight
Microsoft Silverlight 3 SDK
Microsoft SQL Server 2008 (64-bit)
Microsoft SQL Server 2008 Browser
Microsoft SQL Server 2008 Common Files
Microsoft SQL Server 2008 Database Engine Services
Microsoft SQL Server 2008 Database Engine Shared
Microsoft SQL Server 2008 Native Client
Microsoft SQL Server 2008 R2 Data-Tier Application Framework
Microsoft SQL Server 2008 R2 Data-Tier Application Project
Microsoft SQL Server 2008 R2 Management Objects
Microsoft SQL Server 2008 R2 Management Objects (x64)
Microsoft SQL Server 2008 R2 Transact-SQL Language Service
Microsoft SQL Server 2008 RsFx Driver
Microsoft SQL Server 2008 Setup Support Files
Microsoft SQL Server Compact 3.5 SP2 ENU
Microsoft SQL Server Compact 3.5 SP2 x64 ENU
Microsoft SQL Server Database Publishing Wizard 1.4
Microsoft SQL Server System CLR Types
Microsoft SQL Server System CLR Types (x64)
Microsoft SQL Server VSS Writer
Microsoft Sync Framework Runtime v1.0 SP1 (x64)
Microsoft Sync Framework SDK v1.0 SP1
Microsoft Sync Framework Services v1.0 SP1 (x64)
Microsoft Sync Services for ADO.NET v2.0 SP1 (x64)
Microsoft Team Foundation Server 2010 Object Model - ENU
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4974
Microsoft Visual C++ 2010 x64 Designtime - 10.0.30319
Microsoft Visual C++ 2010 x64 Runtime - 10.0.30319
Microsoft Visual C++ 2010 x86 Runtime - 10.0.30319
Microsoft Visual F# 2.0 Runtime
Microsoft Visual Studio 2010 ADO.NET Entity Framework Tools
Microsoft Visual Studio 2010 IntelliTrace Collection (x64)
Microsoft Visual Studio 2010 Office Developer Tools (x64)
Microsoft Visual Studio 2010 Performance Collection Tools - ENU
Microsoft Visual Studio 2010 Premium - ENU
Microsoft Visual Studio 2010 SharePoint Developer Tools
Microsoft Visual Studio 2010 Tools for Office Runtime (x64)
Microsoft Visual Studio Macro Tools
Mozilla Firefox 25.0 (x86 en-US)
Mozilla Maintenance Service
QuickTime
Secure Download Manager
Service Pack 1 for SQL Server 2008 (KB968369) (64-bit)
Sql Server Customer Experience Improvement Program
Visual Studio 2010 Prerequisites - English
Visual Studio 2010 Tools for SQL Server Compact 3.5 SP2 ENU
VLC media player 2.1.0
Web Deployment Tool
.
==== Event Viewer Messages From Past Week ========
.
11/15/2013 1:33:12 AM, Error: Service Control Manager [7011] - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the AudioEndpointBuilder service.
11/15/2013 1:32:42 AM, Error: Service Control Manager [7011] - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the WlanSvc service.
11/14/2013 7:14:08 PM, Error: Microsoft-Windows-WER-SystemErrorReporting [1001] - The computer has rebooted from a bugcheck. The bugcheck was: 0x00000116 (0xfffffa800bbae4d0, 0xfffff8800433bdb8, 0x0000000000000000, 0x0000000000000002). A dump was saved in: C:\WINDOWS\MEMORY.DMP. Report Id: 111413-38376-01.
11/12/2013 4:36:06 PM, Error: Service Control Manager [7043] - The Windows Update service did not shut down properly after receiving a preshutdown control.
.
==== End Of File ===========================
Any help would be greatly appreciated. Thank you for your time and effort.
Very respectfully,
Max
I inherited a computer a year or so back and found it had some malware on it. Issues included:
- Inability to install the Firefox browser
- Problems with running install browser Google Chrome
- Computer would randomly shut down and have to be restarted
- Installed Malware software would find infected files
I came onto here to try and get help, but apparently the system had some cracked hardware on it that I was unaware of, so the threads were rightfully shut down. So I bit the bullet and went and bought Windows 8 and installed it. This resolved a lot of the issues I was experiencing, but the old files from the Windows 7 were still saved on the computer. I deleted them, but not everything was deleted. What I am worried about is that some of the stuff I can't delete for whatever reason might be some of the old malware files. In addition, the computer, since the OS update, has randomly shut down once. The screens freeze, then one of the screens goes blue (not blue screen of death) and then the system restarts and when it does I get a "Windows has just recovered from an unexpected shutdown" message, which I report to Microsoft. What I am hoping is that whatever malware that was on the old system did not get down to the hardware level. I am here to try and figure out if there is any malware left on my system and, if there is, how to get rid of it. Please find attached the following dds.txt and attach.txt files:
dds
DDS (Ver_2012-11-20.01) - NTFS_AMD64
Internet Explorer: 10.0.9200.16537
Run by [removed] at 11:27:20 on 2013-11-15
Microsoft Windows 8 Pro 6.2.9200.0.1252.1.1033.18.14327.12359 [GMT -8:00]
.
AV: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
============== Running Processes ===============
.
C:\WINDOWS\system32\svchost.exe -k DcomLaunch
C:\WINDOWS\system32\svchost.exe -k RPCSS
C:\WINDOWS\system32\atiesrxx.exe
C:\WINDOWS\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\WINDOWS\system32\svchost.exe -k netsvcs
C:\WINDOWS\system32\svchost.exe -k LocalService
C:\WINDOWS\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\WINDOWS\system32\svchost.exe -k NetworkService
C:\WINDOWS\System32\spoolsv.exe
C:\WINDOWS\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
c:\Program Files\Microsoft SQL Server\MSSQL10.SQLEXPRESS\MSSQL\Binn\sqlservr.exe
C:\WINDOWS\system32\dashost.exe
c:\Program Files\Microsoft SQL Server\90\Shared\sqlwriter.exe
C:\Program Files\Windows Defender\MsMpEng.exe
C:\WINDOWS\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\WINDOWS\System32\svchost.exe -k LocalServicePeerNet
C:\Windows\System32\WUDFHost.exe
C:\WINDOWS\system32\SearchIndexer.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\WINDOWS\System32\dwm.exe
C:\WINDOWS\system32\atieclxx.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\taskhostex.exe
C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_16.4.4206.722_x64__8wekyb3d8bbwe\LiveComm.exe
C:\Windows\System32\RuntimeBroker.exe
C:\Program Files\McAfee Security Scan\3.8.130\SSScheduler.exe
C:\Program Files (x86)\iTunes\iTunesHelper.exe
C:\Program Files (x86)\Mozilla Firefox\firefox.exe
C:\Program Files (x86)\Mozilla Firefox\plugin-container.exe
C:\WINDOWS\SysWOW64\Macromed\Flash\FlashPlayerPlugin_11_9_900_152.exe
C:\WINDOWS\SysWOW64\Macromed\Flash\FlashPlayerPlugin_11_9_900_152.exe
C:\WINDOWS\system32\SearchProtocolHost.exe
C:\WINDOWS\system32\SearchFilterHost.exe
C:\Program Files\Windows Defender\MpCmdRun.exe
C:\WINDOWS\system32\wbem\wmiprvse.exe
C:\WINDOWS\System32\cscript.exe
.
============== Pseudo HJT Report ===============
.
mWinlogon: Userinit = userinit.exe
BHO: MSS+ Identifier: {0E8A89AD-95D7-40EB-8D9D-083EF7066A01} - C:\Program Files\McAfee Security Scan\3.8.130\McAfeeMSS_IE.dll
mRun: [APSDaemon] "C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe"
mRun: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"
mRun: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime
mRun: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
StartupFolder: C:\PROGRA~3\MICROS~1\Windows\STARTM~1\Programs\StartUp\MCAFEE~1.LNK - C:\Program Files\McAfee Security Scan\3.8.130\SSScheduler.exe
TCP: NameServer = 192.168.1.1
TCP: Interfaces\{07CF5434-0B6A-4D4F-A3DB-E65011EB131A} : DHCPNameServer = 192.168.1.1
TCP: Interfaces\{F43A5271-0A56-4489-B9CA-B0A223231C2F} : DHCPNameServer = 192.168.1.1
SSODL: WebCheck - <orphaned>
x64-SSODL: WebCheck - <orphaned>
.
================= FIREFOX ===================
.
FF - ProfilePath - C:\Users\Max\AppData\Roaming\Mozilla\Firefox\Profiles\0l9afo67.default\
FF - plugin: C:\Program Files (x86)\Adobe\Reader 11.0\Reader\AIR\nppdf32.dll
FF - plugin: c:\Program Files (x86)\Microsoft Silverlight\3.0.40818.0\npctrlui.dll
FF - plugin: C:\Program Files\McAfee Security Scan\3.8.130\npMcAfeeMSS.dll
FF - plugin: C:\WINDOWS\SysWOW64\Macromed\Flash\NPSWF32_11_9_900_117.dll
FF - plugin: C:\WINDOWS\SysWOW64\Macromed\Flash\NPSWF32_11_9_900_152.dll
.
============= SERVICES / DRIVERS ===============
.
R2 AMD External Events Utility;AMD External Events Utility;C:\WINDOWS\System32\atiesrxx.exe [2012-10-18 239616]
R3 RTL8168;Realtek 8168 NT Driver;C:\WINDOWS\System32\Drivers\Rt630x64.sys [2012-6-2 589824]
S3 McComponentHostService;McAfee Security Scan Component Host Service;C:\Program Files\McAfee Security Scan\3.8.130\McCHSvc.exe [2013-9-6 288776]
S3 vmbusr;Virtual Machine Bus Provider;C:\WINDOWS\System32\Drivers\vmbusr.sys [2012-7-25 117248]
S3 VSPerfDrv100;Performance Tools Driver 10.0;C:\Program Files (x86)\Microsoft Visual Studio 10.0\Team Tools\Performance Tools\x64\VSPerfDrv100.sys [2010-3-17 68440]
S4 MSSQLServerADHelper100;SQL Active Directory Helper Service;C:\Program Files\Microsoft SQL Server\100\Shared\sqladhlp.exe [2009-7-22 61976]
S4 RsFx0103;RsFx0103 Driver;C:\WINDOWS\System32\Drivers\RsFx0103.sys [2009-3-30 311656]
S4 SQLAgent$SQLEXPRESS;SQL Server Agent (SQLEXPRESS);C:\Program Files\Microsoft SQL Server\MSSQL10.SQLEXPRESS\MSSQL\Binn\SQLAGENT.EXE [2009-3-30 427880]
.
=============== Created Last 30 ================
.
2013-11-15 05:34:14 10280728 ----a-w- C:\ProgramData\Microsoft\Windows Defender\Definition Updates\{7038356A-8536-4481-B2B5-CE3A05DF0C30}\mpengine.dll
2013-11-15 03:32:08 965000 ----a-w- C:\ProgramData\Microsoft\Windows Defender\Definition Updates\{0DFE067B-9413-4A63-8AA6-ECCBC7B17065}\gapaengine.dll
2013-11-15 03:31:38 10280728 ----a-w- C:\ProgramData\Microsoft\Windows Defender\Definition Updates\Backup\mpengine.dll
2013-11-13 00:50:30 -------- d-----w- C:\Program Files\McAfee Security Scan
2013-11-09 20:06:30 16114176 ----a-w- C:\Program Files\Common Files\Microsoft Shared\Microsoft Camera Codec Pack\MicrosoftRawCodec.dll
2013-11-09 20:06:30 15541248 ----a-w- C:\Program Files (x86)\Common Files\Microsoft Shared\Microsoft Camera Codec Pack\MicrosoftRawCodec.dll
2013-11-09 20:03:43 278800 ------w- C:\WINDOWS\System32\MpSigStub.exe
2013-11-09 20:02:26 -------- d-----w- C:\WINDOWS\System32\MRT
2013-11-09 19:24:07 342704 ----a-w- C:\ProgramData\Microsoft\Windows\Sqm\Manifest\Sqm10224.bin
2013-11-09 19:08:13 17888 ----a-w- C:\WINDOWS\System32\msvcr100_clr0400.dll
2013-11-09 19:08:12 17888 ----a-w- C:\WINDOWS\SysWow64\msvcr100_clr0400.dll
2013-11-09 19:06:58 911032 ----a-w- C:\Program Files\Windows Defender\MpClient.dll
2013-11-09 19:05:54 83968 ----a-w- C:\WINDOWS\System32\drivers\hidclass.sys
2013-11-09 19:04:56 595968 ----a-w- C:\WINDOWS\System32\qedit.dll
2013-11-09 19:03:59 370688 ----a-w- C:\WINDOWS\SysWow64\WWanAPI.dll
2013-11-09 19:02:37 2893824 ----a-w- C:\WINDOWS\System32\msmpeg2vdec.dll
2013-11-09 19:02:37 2400256 ----a-w- C:\WINDOWS\SysWow64\msmpeg2vdec.dll
2013-11-09 19:02:25 70144 ----a-w- C:\WINDOWS\System32\appinfo.dll
2013-11-09 19:02:25 112872 ----a-w- C:\WINDOWS\System32\consent.exe
2013-11-09 19:02:18 26624 ----a-w- C:\WINDOWS\System32\ReAgentc.exe
2013-11-09 19:02:18 24064 ----a-w- C:\WINDOWS\SysWow64\ReAgentc.exe
2013-11-09 18:58:40 2382336 ----a-w- C:\WINDOWS\SysWow64\esent.dll
2013-11-09 18:58:39 2851840 ----a-w- C:\WINDOWS\System32\esent.dll
2013-11-09 18:57:58 -------- d-----w- C:\Users\Max\AppData\Local\Macromedia
2013-11-09 18:55:27 2361344 ----a-w- C:\WINDOWS\System32\msxml6.dll
2013-11-09 18:55:27 1836032 ----a-w- C:\WINDOWS\System32\msxml3.dll
2013-11-09 18:55:26 2048 ----a-w- C:\WINDOWS\SysWow64\msxml6r.dll
2013-11-09 18:55:26 2048 ----a-w- C:\WINDOWS\SysWow64\msxml3r.dll
2013-11-09 18:55:26 2048 ----a-w- C:\WINDOWS\System32\msxml6r.dll
2013-11-09 18:55:26 2048 ----a-w- C:\WINDOWS\System32\msxml3r.dll
2013-11-09 18:55:26 1802240 ----a-w- C:\WINDOWS\SysWow64\msxml6.dll
2013-11-09 18:55:26 1438720 ----a-w- C:\WINDOWS\SysWow64\msxml3.dll
2013-11-09 18:51:20 50784 ----a-w- C:\ProgramData\Microsoft\windowsfiltering\Sqm\Manifest\Sqm3.bin
2013-11-09 18:51:14 17536 ----a-w- C:\ProgramData\Microsoft\windowssampling\Sqm\Manifest\Sqm3.bin
2013-11-08 04:36:08 78872 ----a-w- C:\WINDOWS\System32\perf-SQLAgent$SQLEXPRESS-sqlagtctr10.1.2531.0.dll
2013-11-08 04:36:08 50200 ----a-w- C:\WINDOWS\SysWow64\perf-SQLAgent$SQLEXPRESS-sqlagtctr10.1.2531.0.dll
2013-11-08 04:36:05 79896 ----a-w- C:\WINDOWS\SysWow64\perf-MSSQL$SQLEXPRESS-sqlctr10.1.2531.0.dll
2013-11-08 04:36:05 111640 ----a-w- C:\WINDOWS\System32\perf-MSSQL$SQLEXPRESS-sqlctr10.1.2531.0.dll
2013-11-08 04:35:33 -------- d-----w- C:\WINDOWS\System32\RsFx
2013-11-08 04:31:46 -------- d-----w- C:\Program Files\Microsoft SQL Server
2013-11-08 04:31:36 -------- d-----w- C:\Program Files (x86)\Microsoft SQL Server
2013-11-08 04:30:57 -------- d-----w- C:\Program Files\Microsoft Synchronization Services
2013-11-08 04:30:57 -------- d-----w- C:\Program Files\Microsoft SQL Server Compact Edition
2013-11-08 04:30:48 -------- d-----w- C:\Program Files (x86)\Microsoft Synchronization Services
2013-11-08 04:30:48 -------- d-----w- C:\Program Files (x86)\Microsoft SQL Server Compact Edition
2013-11-08 04:30:38 -------- d-----w- C:\ProgramData\PreEmptive Solutions
2013-11-08 04:27:52 -------- d-----w- C:\Program Files (x86)\Microsoft ASP.NET
2013-11-08 04:27:47 -------- d-----w- C:\Program Files\IIS
2013-11-08 04:27:47 -------- d-----w- C:\Program Files (x86)\IIS
2013-11-08 04:27:21 2420672 ----a-w- C:\ProgramData\Microsoft\VisualStudio\10.0\1033\ResourceCache.dll
2013-11-08 04:22:48 -------- d-----w- C:\WINDOWS\SysWow64\1033
2013-11-08 04:22:13 -------- d-----w- C:\Program Files (x86)\Microsoft Visual Studio 10.0
2013-11-08 04:22:13 -------- d-----w- C:\Program Files (x86)\Microsoft F#
2013-11-08 04:22:13 -------- d-----w- C:\Program Files (x86)\HTML Help Workshop
2013-11-08 04:22:13 -------- d-----w- C:\Program Files (x86)\Common Files\Merge Modules
2013-11-08 04:20:14 -------- d-----w- C:\WINDOWS\System32\1033
2013-11-08 04:20:14 -------- d-----w- C:\Program Files\Microsoft Visual Studio 10.0
2013-11-08 04:20:14 -------- d-----w- C:\Program Files\Microsoft Help Viewer
2013-11-08 04:19:31 -------- d-----w- C:\WINDOWS\PCHEALTH
2013-11-08 03:29:55 -------- d-----w- C:\Users\Max\AppData\Roaming\e-academy Inc
2013-11-08 03:29:55 -------- d-----w- C:\Users\Max\AppData\Local\e-academy Inc
2013-11-08 03:22:58 159744 ----a-w- C:\Program Files\Internet Explorer\Plugins\npqtplugin5.dll
2013-11-08 03:22:58 159744 ----a-w- C:\Program Files\Internet Explorer\Plugins\npqtplugin4.dll
2013-11-08 03:22:58 159744 ----a-w- C:\Program Files\Internet Explorer\Plugins\npqtplugin3.dll
2013-11-08 03:22:58 159744 ----a-w- C:\Program Files\Internet Explorer\Plugins\npqtplugin2.dll
2013-11-08 03:22:58 159744 ----a-w- C:\Program Files\Internet Explorer\Plugins\npqtplugin.dll
2013-11-08 03:20:25 -------- d-----w- C:\Users\Max\AppData\Local\Apple Computer
2013-11-08 03:20:21 33240 ----a-w- C:\WINDOWS\System32\drivers\GEARAspiWDM.sys
2013-11-08 03:20:01 -------- d-----w- C:\Program Files\iPod
2013-11-08 03:20:00 -------- d-----w- C:\ProgramData\34BE82C4-E596-4e99-A191-52C6199EBF69
2013-11-08 03:20:00 -------- d-----w- C:\Program Files\iTunes
2013-11-08 03:20:00 -------- d-----w- C:\Program Files (x86)\iTunes
2013-11-08 03:19:25 -------- d-----w- C:\Users\Max\AppData\Local\Apple
2013-11-08 03:19:12 -------- d-----w- C:\Program Files\Bonjour
2013-11-08 03:19:12 -------- d-----w- C:\Program Files (x86)\Bonjour
2013-11-08 03:07:33 -------- d-----w- C:\Program Files (x86)\VideoLAN
2013-11-08 03:06:07 -------- d-----w- C:\ProgramData\McAfee Security Scan
2013-11-08 03:05:11 -------- d-----w- C:\Users\Max\AppData\Local\Adobe
2013-11-08 02:59:37 -------- d-----w- C:\Program Files\Common Files\ATI Technologies
2013-11-08 02:55:45 -------- d-----r- C:\Users\Max\Searches
2013-11-08 02:55:45 -------- d-----r- C:\Users\Max\Contacts
2013-11-08 02:55:02 -------- d-----w- C:\Users\Max\AppData\Local\VirtualStore
2013-11-08 02:45:36 0 ----a-w- C:\WINDOWS\ativpsrm.bin
2013-11-08 02:43:34 -------- d-----w- C:\Windows.old
2013-11-08 02:28:00 -------- d-----w- C:\WINDOWS\Panther
.
==================== Find3M ====================
.
2013-10-02 01:38:13 78296 ----a-w- C:\WINDOWS\SysWow64\FlashPlayerCPLApp.cpl
2013-10-02 01:38:13 694232 ----a-w- C:\WINDOWS\SysWow64\FlashPlayerApp.exe
2013-09-22 23:28:06 1767936 ----a-w- C:\WINDOWS\SysWow64\wininet.dll
2013-09-22 23:27:49 2876928 ----a-w- C:\WINDOWS\SysWow64\jscript9.dll
2013-09-22 22:55:10 2241024 ----a-w- C:\WINDOWS\System32\wininet.dll
2013-09-22 22:54:51 3959296 ----a-w- C:\WINDOWS\System32\jscript9.dll
2013-08-23 05:11:57 4040192 ----a-w- C:\WINDOWS\System32\win32k.sys
.
============= FINISH: 11:27:38.06 ===============
attach
.
UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT
.
DDS (Ver_2012-11-20.01)
.
Microsoft Windows 8 Pro
Boot Device: \Device\HarddiskVolume1
Install Date: 11/7/2013 6:54:38 PM
System Uptime: 11/14/2013 7:13:27 PM (16 hours ago)
.
Motherboard: MSI | | X58A-GD45 (MS-7522)
Processor: Intel(R) Core(TM) i7 CPU 960 @ 3.20GHz | CPU 1 | 3201/133mhz
.
==== Disk Partitions =========================
.
C: is FIXED (NTFS) - 931 GiB total, 854.082 GiB free.
D: is CDROM ()
E: is FIXED (FAT32) - 931 GiB total, 17.124 GiB free.
.
==== Disabled Device Manager Items =============
.
==== System Restore Points ===================
.
RP2: 11/14/2013 7:49:58 PM - Windows Update
RP3: 11/14/2013 7:50:11 PM - Windows Modules Installer
.
==== Installed Programs ======================
.
Adobe Flash Player 11 Plugin
Adobe Reader XI (11.0.05)
Apple Application Support
Apple Mobile Device Support
Apple Software Update
Bonjour
Crystal Reports for Visual Studio
Dotfuscator Software Services - Community Edition
iTunes
McAfee Security Scan Plus
Microsoft .NET Framework 4 Multi-Targeting Pack
Microsoft Application Error Reporting
Microsoft ASP.NET MVC 2
Microsoft ASP.NET MVC 2 - Visual Studio 2010 Tools
Microsoft Help Viewer 1.0
Microsoft Silverlight
Microsoft Silverlight 3 SDK
Microsoft SQL Server 2008 (64-bit)
Microsoft SQL Server 2008 Browser
Microsoft SQL Server 2008 Common Files
Microsoft SQL Server 2008 Database Engine Services
Microsoft SQL Server 2008 Database Engine Shared
Microsoft SQL Server 2008 Native Client
Microsoft SQL Server 2008 R2 Data-Tier Application Framework
Microsoft SQL Server 2008 R2 Data-Tier Application Project
Microsoft SQL Server 2008 R2 Management Objects
Microsoft SQL Server 2008 R2 Management Objects (x64)
Microsoft SQL Server 2008 R2 Transact-SQL Language Service
Microsoft SQL Server 2008 RsFx Driver
Microsoft SQL Server 2008 Setup Support Files
Microsoft SQL Server Compact 3.5 SP2 ENU
Microsoft SQL Server Compact 3.5 SP2 x64 ENU
Microsoft SQL Server Database Publishing Wizard 1.4
Microsoft SQL Server System CLR Types
Microsoft SQL Server System CLR Types (x64)
Microsoft SQL Server VSS Writer
Microsoft Sync Framework Runtime v1.0 SP1 (x64)
Microsoft Sync Framework SDK v1.0 SP1
Microsoft Sync Framework Services v1.0 SP1 (x64)
Microsoft Sync Services for ADO.NET v2.0 SP1 (x64)
Microsoft Team Foundation Server 2010 Object Model - ENU
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4974
Microsoft Visual C++ 2010 x64 Designtime - 10.0.30319
Microsoft Visual C++ 2010 x64 Runtime - 10.0.30319
Microsoft Visual C++ 2010 x86 Runtime - 10.0.30319
Microsoft Visual F# 2.0 Runtime
Microsoft Visual Studio 2010 ADO.NET Entity Framework Tools
Microsoft Visual Studio 2010 IntelliTrace Collection (x64)
Microsoft Visual Studio 2010 Office Developer Tools (x64)
Microsoft Visual Studio 2010 Performance Collection Tools - ENU
Microsoft Visual Studio 2010 Premium - ENU
Microsoft Visual Studio 2010 SharePoint Developer Tools
Microsoft Visual Studio 2010 Tools for Office Runtime (x64)
Microsoft Visual Studio Macro Tools
Mozilla Firefox 25.0 (x86 en-US)
Mozilla Maintenance Service
QuickTime
Secure Download Manager
Service Pack 1 for SQL Server 2008 (KB968369) (64-bit)
Sql Server Customer Experience Improvement Program
Visual Studio 2010 Prerequisites - English
Visual Studio 2010 Tools for SQL Server Compact 3.5 SP2 ENU
VLC media player 2.1.0
Web Deployment Tool
.
==== Event Viewer Messages From Past Week ========
.
11/15/2013 1:33:12 AM, Error: Service Control Manager [7011] - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the AudioEndpointBuilder service.
11/15/2013 1:32:42 AM, Error: Service Control Manager [7011] - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the WlanSvc service.
11/14/2013 7:14:08 PM, Error: Microsoft-Windows-WER-SystemErrorReporting [1001] - The computer has rebooted from a bugcheck. The bugcheck was: 0x00000116 (0xfffffa800bbae4d0, 0xfffff8800433bdb8, 0x0000000000000000, 0x0000000000000002). A dump was saved in: C:\WINDOWS\MEMORY.DMP. Report Id: 111413-38376-01.
11/12/2013 4:36:06 PM, Error: Service Control Manager [7043] - The Windows Update service did not shut down properly after receiving a preshutdown control.
.
==== End Of File ===========================
Any help would be greatly appreciated. Thank you for your time and effort.
Very respectfully,
Max