Wireless INternet (wifi) is slow

FIRST OF ALL, THANKS FOR UR HELP.

DESCRIPTION:
My home internet.
My laptop internet is slow. My Phone seems to be ok. I don't have another laptop/desktop/phone to try.


LOGS:
Too big. Attached

Hello mustfirst,

Welcome to the forum!

I am pgmigg and I'll be helping you with any malware problems.

Before we begin, please read and follow these important guidelines, so things will proceed smoothly.

1. The instructions being given are for YOUR computer and system only!
   Using these instructions on a different computer can cause damage to that computer and possibly render it inoperable!
2. You must have Administrator rights, permissions for this computer.
3. DO NOT run any other fix or removal tools unless instructed to do so!
4. DO NOT install any other software (or hardware) during the cleaning process until we are done as well as
   DO NOT Remove, or Scan with anything on your system unless I ask. This adds more items to be researched.
   Extra Additions and Removals of files make the analysis more difficult.
5. Only post your problem at (1) one help site. Applying fixes from multiple help sites can cause problems.
6. Print each set of instructions if possible - your Internet connection will not be available during some fix processes.
7. Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
8. Only reply to this thread, do not start another one. Please, continue responding, until I give you the "All Clean!"
   Absence of symptoms does not mean that everything is clear.

I am currently reviewing your logs and will return, as soon as possible, with additional instructions. In the meantime...

Note: If you haven't done so already, please read this topic ALL USERS OF THIS FORUM MUST READ THIS FIRST where the conditions for receiving help here are explained.

Please read all instructions carefully before executing and perform the steps, in the order given.
lf you have any questions or problems executing these instructions, <<STOP>> do not proceed, post back with the question or problem.

Please be aware that removing Malware is a potentially hazardous undertaking. I will take care not to knowingly suggest courses of action that might damage your computer. However it is impossible for me to foresee all interactions that may happen between the software on your computer and those we'll use to clear you of infection, and I cannot guarantee the safety of your system. It is possible that we might encounter situations where the only recourse is to re-format and re-install your operating system, or to necessitate you taking your computer to a repair shop.

Because of this, I advise you to backup any personal files and folders before you start


Failure to post replies within 72 hours will result in this thread being closed

Hello mustfirst,

P2P Advisory!
IMPORTANT: There are signs of one or more P2P (Peer to Peer) File Sharing Programs installed on your computer.
µTorrent

As long as you have the P2P program(s) installed, per Forum Policy,
I can offer you no further assistance.
If you choose NOT to remove the program(s), please indicate that in your next reply and this topic will be closed.

Otherwise, please perform the following steps:

Step 1.
Remove P2P Programs

1. Please press the Windows Key + R.
2. Enter appwiz.cpl into the text box and click OK.
3. Locate the following programs:
   µTorrent
   
4. Click on the Change/Remove button to uninstall it.
5. When the program have been uninstalled, please close Control Panel
6. Reboot (restart) your computer.

By using any form of P2P networking to download files you can anticipate infestations of malware to occur. The P2P program itself may be safe but the files may not - use P2P at your own risk!
Keep in mind that this practice may be the source of your current malware infestation.
Reference... siting risk factors, using P2P programs: How to Prevent the Online Invasion of Spyware and Adware

Step 2.
Run CKScanner

1. Please download CKScanner from here
2. Important: - Save it to your Desktop.
3. Double-click CKScanner.exe and click Search For Files.
4. After a very short time, when the cursor hourglass disappears, click Save List To File.
5. A message box will verify the file saved.
6. Double-click the CKFiles.txt icon on your Desktop and copy/paste the contents in your next reply.

Step 3.
TSG - SysInfo utility

1. Please download SysInfo utility and save it to your Desktop.
2. Right click on SysInfo.exe, select "Run As Administrator..." to run it... if UAC prompts, please allow it.
3. Right click, select copy and then paste in your next post.

Step 4.
Run CodeCheck Scan

1. Please download codecheck from here to your Desktop.
2. Make sure that codecheck.exe is on the your Desktop before running the application!
3. Right-click on codecheck.exe and select "Run as administrator..." to run it.
4. After a very short time a codecheck.txt icon will appear on your Desktop
5. Double-click on the codecheck.txt icon on your Desktop and copy/paste the contents in your next reply.

Then:
Please tell me is this computer used for business or educational purposes and/or connected to a business or educational network?
I need to know it - so I can provide the proper instructions.

Please post each log separately to prevent it being cut off by the forum post size limiter.
Check each after you've posted it to make sure it's all present, if any log is cut off you'll have to post it in sections...

Don't post anything as attachments unless I will ask you about it specifically!

Please include in your next reply:

1. Your decision about P2P programs
2. Do you have any problems executing the instructions?
3. Contents of CKFiles.txt log file
4. Contents of SysInfo scan
5. Contents of a log created by codecheck.txt
6. Answer to my question related to type of using of your computer

Thanks,
pgmigg

Failure to post replies within 72 hours will result in this thread being closed

XXXXXXXXXXX






Your decision about P2P programs
I removed utorrent

Do you have any problems executing the instructions?
No

Contents of CKFiles.txt log file
Yes

Contents of SysInfo scan
Yes

Contents of a log created by codecheck.txt
Yes

Answer to my question related to type of using of your computer
Home use.




CKScanner 2.5 - Additional Security Risks - These are not necessarily bad
c:\program files\microsoft sql server\130\r_server\library\survival\tests\data.cracks
c:\program files\microsoft sql server\mssql13.mssqlserver\r_services\library\survival\tests\data.cracks
c:\windows\winsxs\amd64_openssh-common-components-onecore_31bf3856ad364e35_10.0.17763.1_none_ad6c66b207e8c478\ssh-keygen.exe
scanner sequence 3.AB.11.WKNADZ
----- EOF -----




Tech Support Guy System Info Utility version 1.0.0.4
OS Version: Microsoft Windows 10 Home, 64 bit
Processor: Intel(R) Core(TM) i7-3520M CPU @ 2.90GHz, Intel64 Family 6 Model 58 Stepping 9
Processor Count: 4
RAM: 7888 Mb
Graphics Card: Intel(R) HD Graphics 4000, -1984 Mb
Hard Drives: C: 138 GB (58 GB Free); E: 99 GB (5 GB Free);
Motherboard: LENOVO, 2356KW6
Antivirus: Windows Defender, Enabled and Updated



I cannot open codecheck.exe even as an administrator, I tried with 2 downloaded copies.

Hi mustfirst,

"mustfirst" wrote:XXXXXXXXXXX

Your reply was started with this code - what it is?

"mustfirst" wrote:Contents of a log created by codecheck.txt
Yes
........
........

I cannot open codecheck.exe even as an administrator, I tried with 2 downloaded copies.

The first part contradicts the last. Could you please clarify?
Did you save the codecheck.exe on your Desktop after downloading?
What error message did you receive when you try to run codecheck.exe?

"mustfirst" wrote:Answer to my question related to type of using of your computer
Home use.

If it is true, what need do you install and update annually the TaxTron T2 software?
How does your statement go along with having Trader Workstation software?

Thank you,
pgmigg

"XXXXXXXXXXX"
sorry that's my bank account number pasted by mistake.


I went to my desktop and found codecheck.txt.
Codecheck Version 1.0
03017

"I cannot open codecheck.exe even as an administrator, I tried with 2 downloaded copies." --> This is still true


Did you save the codecheck.exe on your Desktop after downloading?
Saved it in the Download folder
What error message did you receive when you try to run codecheck.exe?
No error, it just doesn't launch.



If it is true, what need do you install and update annually the TaxTron T2 software?
This is my tax software so maybe we can ignore this.

How does your statement go along with having Trader Workstation software?
This is my trading software so we can also ignore it.

Business Use
It appears you are using your computer for business purposes.

May I draw your attention to the topic: ALL USERS OF THIS FORUM MUST READ THIS FIRST, which you should have read before posting for help.

The section here explains why we do not offer help for such computers. Thank you for your understanding.


This topic is now closed.