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Help me please, I don't know what to do

2 min read

This thread's last reply is from March 27, 2006, 3:39 PM UTC. Software, malware, and removal-tool advice below may be out of date — treat specific steps and download links with caution.

lizee
March 18, 2006, 6:42 PM UTC
Okay, on my msn messenger, a popup comment comes up that says Get the greatest MSN nicknames on hxxp://www.IM-Names.com and I'm not sure on how to get rid of it, I ran a virus scanner but it says there isn't a virus on my computer, someone please help me get rid of it! :(

Mangled URL. 'KG
'KotaGuy
March 18, 2006, 6:58 PM UTC
Hi lizee! Welcome to Malware Removal!

Please download HijackThis. Extract(unzip) the program to its own folder. Run the program, press the Do a System Scan and save a Lgofile button.

Post the log as a reply to this thread and we'll see if we can figure out what is causing the popups.

Thanks!
lizee
March 18, 2006, 7:00 PM UTC
Theres a problem with doing that, everytime I try to open it, it closes itself, so I can't do anything with it.
'KotaGuy
March 18, 2006, 7:08 PM UTC
HJT is closing on you once you start it?
lizee
March 18, 2006, 7:09 PM UTC
Yes, It'll start running but then everything will shut down, my screen wil go completely blank and then it'll open again and everything will open except that.
'KotaGuy
March 18, 2006, 7:16 PM UTC
OK... try this one. Its an older version of the program but may work as some Malware messes with the new version of HJT.
lizee
March 18, 2006, 7:19 PM UTC
It still won't work, it just automatically closes itself.
'KotaGuy
March 18, 2006, 7:24 PM UTC
Hmmmm.... ok... lets try this...

Download Ewido Anti-Malware. Install and update the program.

Boot into Safe Mode... to do this:

1. Reboot your computer.
2. Tap the F8 button as your computer is booting to bring you to the Advanced Options Menu.
3. Select Safe Mode and press Enter.

Scan with Ewido, let it fix what it finds and save the logfile.

Reboot Windows normally. Try to scan with HJT(new version preferrably). If it works post the HJT log along with the Ewido log. If not... post the Ewido log and we'll try something else.
'KotaGuy
March 19, 2006, 1:42 PM UTC
Were you able to get the Ewido scan completed, lizee?
'KotaGuy
March 27, 2006, 3:39 PM UTC
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