I've been hijacked!

I have a problem with "Home Search Assistent" and "Shopping Wizard".

I'm not sure how i got these but i can't uninstall them. I have tried Spybot and other such programs with no good results.

Please Help.

Here is my Hijack This scan results.

Logfile of HijackThis v1.99.1
Scan saved at 12:55:14 PM, on 4/26/2005
Platform: Windows 2000 SP4 (WinNT 5.00.2195)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\WINNT\system32\Ati2evxx.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\system32\spoolsv.exe
C:\WINNT\mfcgm32.exe
C:\WINNT\System32\svchost.exe
C:\WINNT\system32\regsvc.exe
C:\WINNT\system32\MSTask.exe
C:\WINNT\System32\WBEM\WinMgmt.exe
C:\WINNT\system32\mspmspsv.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\system32\Ati2evxx.exe
C:\WINNT\Explorer.EXE
C:\Program Files\NVIDIA Corporation\NvMixer\NVMixerTray.exe
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\WINNT\system32\spool\drivers\w32x86\3\hpztsb09.exe
C:\Program Files\HP\hpcoretech\hpcmpmgr.exe
C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd2.exe
C:\WINNT\system32\hphmon05.exe
C:\WINNT\system32\ielg.exe
C:\WINNT\system32\HPZipm12.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Documents and Settings\PR\Desktop\hijack this\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINNT\pkqil.dll/sp.html#12047
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINNT\pkqil.dll/sp.html#12047
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = res://C:\WINNT\pkqil.dll/sp.html#12047
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINNT\pkqil.dll/sp.html#12047
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINNT\pkqil.dll/sp.html#12047
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINNT\pkqil.dll/sp.html#12047
R3 - Default URLSearchHook is missing
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {102CEC69-D7A0-C6B1-0FC5-546EAEE570B9} - C:\WINNT\system32\mfcin32.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINNT\system32\msdxm.ocx
O4 - HKLM\..\Run: [Synchronization Manager] mobsync.exe /logon
O4 - HKLM\..\Run: [NVMixerTray] "C:\Program Files\NVIDIA Corporation\NvMixer\NVMixerTray.exe"
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINNT\system32\spool\drivers\w32x86\3\hpztsb09.exe
O4 - HKLM\..\Run: [HPHUPD05] c:\Program Files\Hewlett-Packard\\{5372B9A6-6E51-4f90-9B40-E0A3B8475C4E}\hphupd05.exe
O4 - HKLM\..\Run: [HP Component Manager] "C:\Program Files\HP\hpcoretech\hpcmpmgr.exe"
O4 - HKLM\..\Run: [HP Software Update] "c:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd2.exe"
O4 - HKLM\..\Run: [HPHmon05] C:\WINNT\system32\hphmon05.exe
O4 - HKLM\..\Run: [IEXPLORE.EXE] C:\Program Files\Internet Explorer\IEXPLORE.EXE
O4 - HKLM\..\Run: [ielg.exe] C:\WINNT\system32\ielg.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINNT\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINNT\web\related.htm
O16 - DPF: {39B0684F-D7BF-4743-B050-FDC3F48F7E3B} (FilePlanet Download Control Class) - http://www.fileplanet.com/fpdlmgr/cabs/FPDC_1_0_0_44.cab
O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) - http://software-dl.real.com/197e82611dbfe34daf03/netzip/RdxIE601.cab
O20 - Winlogon Notify: ATINotify - logonnfy.dll (file missing)
O23 - Service: Network Security Service ( 11Fßä#·ºÄÖ`I) - Unknown owner - C:\WINNT\mfcgm32.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINNT\system32\Ati2evxx.exe
O23 - Service: ATI Smart - Unknown owner - C:\WINNT\system32\ati2sgag.exe
O23 - Service: Logical Disk Manager Administrative Service (dmadmin) - VERITAS Software Corp. - C:\WINNT\System32\dmadmin.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINNT\system32\HPZipm12.exe

Thanks for any help you can give me.

Turk

Turk,

Hello! and welcome to our forums.

===============

Go to www.trendmicro.com, and then:

1. Click "Free Online Scan".
2. Click "Scan now, it's free".

It'll take a few minutes to download (especially with a dialup connection), so be patient. When it's done:

1. Select all available drives.
2. Check(tick) "Auto Clean".
3. Click "Scan".

When it completes, copy the full filename of any files that cannot be cleaned or deleted and post them when your done with the following fix.

===============

We'll need to download these program(s) to help us deal with the "About:Blank" infection:

-

Download, unzip to your desktop CWShredder and run it, then:

1. Click "Check For Update"

(If an update isn't available, skip to step #4.)

2. Click "Click here to Download the update".
3. When the new version has been downloaded, click "Save".
4. Exit the program.


-

Download, unzip to your desktop About:Buster and run it, then:

1. Click "Update".
2. Click "Check For Update"

(If no new version is available, skip to step #4.)

3. Click "Download Update", and wait for it to be installed.
4. Exit the program.


===============

Reboot your computer into "Safe Mode"

===============

Next, locate CWShredder that you downloaded earlier and run it, then:

1. Click "Fix ->"

===============

Next, locate About:Buster that you downloaded earlier and run it, then:

1. Click "Start".

(Wait for the initial ADS scan to complete.)

2. Click "Yes", to shutdown any IE session currently open.

(Wait for the about:blank scan to complete.)

3. Click "Ok", to scan once more.
4. Click "Yes", to shutdown any IE sessions currently open.
5. Click "Yes", to begin the second pass.

6. Click "Save log", and post this log back along with your new log.
7. Click "Exit".
8. Click "Exit".

===============

Reboot your computer normally.

===============

Go to Add/Remove programs and remove(uninstall) the following, if present:

Web Related

===============

Go to Start->Run and type "Services.msc" (without quotes) then hit OK
Scroll down and find the service called.

Network Security Service ( 11Fßä#·ºÄÖ`I)

Make sure it is selected in color. Right click on the service and click on stop. Right click on it again and go to Properties. In the Properties screen and under the General Tab, change the Startup Type to Disabled in the dropdown box. Click on Apply. Then OK. If the service isn't listed go ahead with the rest of these instructions anyway.

===============

Run HiJackThis and click "Scan", then check(tick) the following, if present:


R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINNT\pkqil.dll/sp.html#12047
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINNT\pkqil.dll/sp.html#12047
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = res://C:\WINNT\pkqil.dll/sp.html#12047
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINNT\pkqil.dll/sp.html#12047
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINNT\pkqil.dll/sp.html#12047
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINNT\pkqil.dll/sp.html#12047

R3 - Default URLSearchHook is missing

O2 - BHO: (no name) - {102CEC69-D7A0-C6B1-0FC5-546EAEE570B9} - C:\WINNT\system32\mfcin32.dll

O4 - HKLM\..\Run: [ielg.exe] C:\WINNT\system32\ielg.exe

O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINNT\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINNT\web\related.htm

O16 - DPF: {39B0684F-D7BF-4743-B050-FDC3F48F7E3B} (FilePlanet Download Control Class) - http://www.fileplanet.com/fpdlmgr/cabs/FPDC_1_0_0_44.cab
O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) - http://software-dl.real.com/197e82611dbfe34daf03/netzip/RdxIE601.cab

O20 - Winlogon Notify: ATINotify - logonnfy.dll (file missing)

O23 - Service: Network Security Service ( 11Fßä#·ºÄÖ`I) - Unknown owner - C:\WINNT\mfcgm32.exe


Now, with all windows closed except HiJackThis, click "Fix checked".

===============

Locate and delete the following item(s), if present. Make sure your able to"view system and hidden files/folders":

files...

C:\WINNT\mfcgm32.exe
C:\WINNT\system32\ielg.exe
C:\WINNT\pkqil.dll
C:\WINNT\system32\mfcin32.dll

-

Note that some of these file(s) may or may not be present. If present, and cannot be deleted because they're 'in use', try deleting them from "Safe Mode".

===============

Reboot your computer.

Post back a new log, report any problems and let me know how everything goes.

IMPORTANT! PLEASE do not restart your computer unless asked, restarting can reinfect your computer resulting in us starting the cleaning up process all over!

-

~Njustice~

Ok, that seemed to clean most of it.

I was unable to install AboutBuster. Well, it installed but when i tried to run it i got the error

"Run-Time error '339'

Component 'MScomctl.ocx' or one if it's dependencies not correctly registered; a file is missing or invalid"

I tried to download from all the mirror sites in case it was a bad file but none of them worked.

I dont see the "Uninstallable" programs in my Add Remove programs anymore but the browser still opens automitacilly on boot up. I assume this is part of the About:Blank infection.

Upon running CWShredder a file named C:\winnt\pkqul.dll was identified but not cleanable. I was able to delete it using the "Delete" option of CWShredder so I beleave it is gone.

If you have any further idea's on how i might clean this About:Blank infection i would love to hear them.

Here is my newest HJT log

Logfile of HijackThis v1.99.1
Scan saved at 8:38:55 AM, on 4/27/2005
Platform: Windows 2000 SP4 (WinNT 5.00.2195)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\WINNT\system32\Ati2evxx.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\system32\spoolsv.exe
C:\WINNT\System32\svchost.exe
C:\WINNT\system32\regsvc.exe
C:\WINNT\system32\MSTask.exe
C:\WINNT\System32\WBEM\WinMgmt.exe
C:\WINNT\system32\mspmspsv.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\system32\Ati2evxx.exe
C:\WINNT\Explorer.EXE
C:\Program Files\NVIDIA Corporation\NvMixer\NVMixerTray.exe
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\WINNT\system32\spool\drivers\w32x86\3\hpztsb09.exe
C:\Program Files\HP\hpcoretech\hpcmpmgr.exe
C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd2.exe
C:\WINNT\system32\hphmon05.exe
C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
C:\Program Files\interMute\SpySubtract\SpySub.exe
C:\WINNT\system32\HPZipm12.exe
C:\Documents and Settings\PR\Desktop\hijack this\HijackThis.exe

O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINNT\system32\msdxm.ocx
O4 - HKLM\..\Run: [Synchronization Manager] mobsync.exe /logon
O4 - HKLM\..\Run: [NVMixerTray] "C:\Program Files\NVIDIA Corporation\NvMixer\NVMixerTray.exe"
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINNT\system32\spool\drivers\w32x86\3\hpztsb09.exe
O4 - HKLM\..\Run: [HPHUPD05] c:\Program Files\Hewlett-Packard\\{5372B9A6-6E51-4f90-9B40-E0A3B8475C4E}\hphupd05.exe
O4 - HKLM\..\Run: [HP Component Manager] "C:\Program Files\HP\hpcoretech\hpcmpmgr.exe"
O4 - HKLM\..\Run: [HP Software Update] "c:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd2.exe"
O4 - HKLM\..\Run: [HPHmon05] C:\WINNT\system32\hphmon05.exe
O4 - HKLM\..\Run: [IEXPLORE.EXE] C:\Program Files\Internet Explorer\IEXPLORE.EXE
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: SpySubtract.lnk = C:\Program Files\interMute\SpySubtract\SpySub.exe
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004061001/housecall.trendmicro.com/housecall/xscan53.cab
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINNT\system32\Ati2evxx.exe
O23 - Service: ATI Smart - Unknown owner - C:\WINNT\system32\ati2sgag.exe
O23 - Service: Logical Disk Manager Administrative Service (dmadmin) - VERITAS Software Corp. - C:\WINNT\System32\dmadmin.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINNT\system32\HPZipm12.exe

Thanks for all the help. I would not have been able to clean that without you. A reinstall would have been my only corse of action.

Turk

Hello Turk,

Download the Missing File Setup from the link below. It will copy the missing file to your system and register it appropriately.

http://www.spywareinfo.com/downloads/tools/missingfilesetup.exe

Run About:Buster as instructed above, then post a new hijackthis log.

Ok, that did it.

I ran Aboutbuster and here is the log

Scanned at: 3:00:26 PM on: 4/27/2005


-- Scan 1 ---------------------------
About:Buster Version 4.0
Reference List : 26

No ADS found on system
Attempted Clean Of Temp folder.
Pages Reset... Done!

-- Scan 2 ---------------------------
About:Buster Version 4.0
Reference List : 26

No ADS found on system
Attempted Clean Of Temp folder.
Pages Reset... Done!

and here is the log from the most recent HJT

Logfile of HijackThis v1.99.1
Scan saved at 3:05:44 PM, on 4/27/2005
Platform: Windows 2000 SP4 (WinNT 5.00.2195)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\WINNT\system32\Ati2evxx.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\system32\spoolsv.exe
C:\WINNT\System32\svchost.exe
C:\WINNT\system32\regsvc.exe
C:\WINNT\system32\MSTask.exe
C:\WINNT\System32\WBEM\WinMgmt.exe
C:\WINNT\system32\mspmspsv.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\system32\Ati2evxx.exe
C:\WINNT\Explorer.EXE
C:\Program Files\NVIDIA Corporation\NvMixer\NVMixerTray.exe
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\WINNT\system32\spool\drivers\w32x86\3\hpztsb09.exe
C:\Program Files\HP\hpcoretech\hpcmpmgr.exe
C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd2.exe
C:\WINNT\system32\hphmon05.exe
C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
C:\Program Files\interMute\SpySubtract\SpySub.exe
C:\WINNT\system32\HPZipm12.exe
C:\Documents and Settings\PR\Desktop\hijack this\HijackThis.exe

O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINNT\system32\msdxm.ocx
O4 - HKLM\..\Run: [Synchronization Manager] mobsync.exe /logon
O4 - HKLM\..\Run: [NVMixerTray] "C:\Program Files\NVIDIA Corporation\NvMixer\NVMixerTray.exe"
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINNT\system32\spool\drivers\w32x86\3\hpztsb09.exe
O4 - HKLM\..\Run: [HPHUPD05] c:\Program Files\Hewlett-Packard\\{5372B9A6-6E51-4f90-9B40-E0A3B8475C4E}\hphupd05.exe
O4 - HKLM\..\Run: [HP Component Manager] "C:\Program Files\HP\hpcoretech\hpcmpmgr.exe"
O4 - HKLM\..\Run: [HP Software Update] "c:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd2.exe"
O4 - HKLM\..\Run: [HPHmon05] C:\WINNT\system32\hphmon05.exe
O4 - HKLM\..\Run: [IEXPLORE.EXE] C:\Program Files\Internet Explorer\IEXPLORE.EXE
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: SpySubtract.lnk = C:\Program Files\interMute\SpySubtract\SpySub.exe
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004061001/housecall.trendmicro.com/housecall/xscan53.cab
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINNT\system32\Ati2evxx.exe
O23 - Service: ATI Smart - Unknown owner - C:\WINNT\system32\ati2sgag.exe
O23 - Service: Logical Disk Manager Administrative Service (dmadmin) - VERITAS Software Corp. - C:\WINNT\System32\dmadmin.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINNT\system32\HPZipm12.exe

My browser still seems to open at start up. The default page has been set to Google. This is not a problem as i use Google a lot but i would like to stop the browser from opening by itself on start up.

Thanks for your help.

Hello Turk,

Go to Start >> Settings >> Taskbar >> Start Menu Programs >> Remove >> Startup and select the Microsoft IE icon and click on remove. This should stop it from loading each time you start.

Glad we could be of assistance.

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