"Charlotte Vlastelica, a homemaker in State College, Pennsylvania, was running a version of Symantec's Norton anti-virus software when her PC was attacked by Antispyware 2010. "These pop-ups were constant," she said. "They were layered one on top of the other. You couldn't do anything."
So she called Norton for help and was referred to the company's technical support division. The fee for removing Antispyware 2010 was $100. A frustrated Vlastelica vented: "You totally missed the virus and now you're going to charge us $100 to fix it?""
http://www.reuters.com/article/idUSTRE62N29T20100324?feedType=nl&feedName=ustopnewsevening
With companies like Norton charging fee's to remove something they missed in the first place, it's no wonder we, and other help sites, are so overloaded...
So she called Norton for help and was referred to the company's technical support division. The fee for removing Antispyware 2010 was $100. A frustrated Vlastelica vented: "You totally missed the virus and now you're going to charge us $100 to fix it?""
http://www.reuters.com/article/idUSTRE62N29T20100324?feedType=nl&feedName=ustopnewsevening
With companies like Norton charging fee's to remove something they missed in the first place, it's no wonder we, and other help sites, are so overloaded...
